Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
196202 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
538004 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
444113 Views
565 replies
37 likes
PlanPremium CountryBelgium Operating SystemAndroid My Question or IssueWhen I want to create a new playlist or add more songs to an existing playlist, I can only see my most recent liked songs. The '+' symbol is gone, to see more of my liked songs to...
Plan Premium Country Belgium Operating System Android My Question or Issue When I want to create a new playlist or add more songs to an existing playlist, I can...
Spotify Legend
2455 Views
3 replies
0 likes
PlanFreeCountryIndiaDeviceRedmi note 8 proOperating SystemAndroid My Question or IssueI tried to upgrade to one month premium of 119 rs/month using my Airtel debit card but it said transaction failed. Money has been deducted and no refund has been in...
Plan Free Country India Device Redmi note 8 pro Operating System Android My Question or Issue I tried to upgrade to one month premium of 119 rs/month using my Airtel debit ca...
Spotify Legend
802 Views
3 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSADeviceSamsung Galaxy S7Operating SystemAndroid 8.8 Before Spotify upgraded I did not have an issue logging in w...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country USA Device Samsung Galaxy S7 Operating System Andr...
Spotify Legend
609 Views
1 replies
0 likes
PlanPremiumCountryUKDeviceOnePlus 7T ProOperating SystemOxygen OS 10.0.9 My Question or IssueFor some reason when I shuffle a playlist and drag a song from the list into my "Queue", the song title and artist text of the song I'm dragging duplicates, ...
Plan Premium Country UK Device OnePlus 7T Pro Operating System Oxygen OS 10.0.9 My Question or Issue For some reason when I shuffle a playlist and drag a song from the list into my ...
Spotify Legend
775 Views
4 replies
0 likes
(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can no longer listen to my downloaded albums offline while using Spotify Premium. I have no issues with my playlists, only the albums. When I try to play an album, I get a message saying "...
(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I can no longer listen to my downloaded albums offline while using Spotify Premium. I have no issues with my ...
Casual Listener
766 Views
2 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Note 8, Windows PCOperating SystemAndroid, Windows My Question or IssueI honestly don't think I have ever listened to a minute of either of these shows but they are listed as my "Top Podcasts" and they are taking up...
Plan Premium Country USA Device Samsung Note 8, Windows PC Operating System Android, Windows My Question or Issue I honestly don't think I have ever listened to a minute of either of...
Music Fan
691 Views
2 replies
0 likes
PlanPremiumCountryNLDeviceSamsung Galaxy A50Operating SystemAndroid 10 My Question or IssueSpotify keeps disconnecting after 30-50 seconds when casting via Google Chrome. I've reinstalled Spotify after deleting all data first and that helps only once...
Plan Premium Country NL Device Samsung Galaxy A50 Operating System Android 10 My Question or Issue Spotify keeps disconnecting after 30-50 seconds when casting via Google Chr...
Regular
1864 Views
5 replies
13 likes
PlanFreeCountrySouth AfricaDeviceHuawei Mate 9Operating SystemAndroid 9 My Question or IssueApp crashes when I try to listen to podcasts. Regardless of downloaded or streaming episode, regardless of length, every podcast episode on every show crashes...
Plan Free Country South Africa Device Huawei Mate 9 Operating System Android 9 My Question or Issue App crashes when I try to listen to podcasts. Regardless of downloaded or s...
Casual Listener
1032 Views
4 replies
0 likes
PlanPremiumCountryUSADeviceMoto E4Operating SystemAndroid 7.1.1 My Question or IssueSince Wednesday of last week I've been having problems with Spotify crashing when it attempts to play my local files. No updates are available for my phone or Spotify...
Plan Premium Country USA Device Moto E4 Operating System Android 7.1.1 My Question or Issue Since Wednesday of last week I've been having problems with Spotify crashing when it attem...
Casual Listener
1296 Views
3 replies
2 likes
I don’t know why the mobile app version of Spotify has removed the artist playlists with songs liked by that artist. Now instead of being able to listen to a specific set of songs that I’ve liked by an artist, I am brought to that artists page. I thi...
I don’t know why the mobile app version of Spotify has removed the artist playlists with songs liked by that artist. Now instead of being able to listen to a specific set of songs that I’ve lik...
Spotify Legend
423 Views
1 replies
0 likes
Hi, guys! Do you know if somehow I can search for episode from the podcasts I follow? I have idea which keyword can work it out, but I've subscribed to a lot of podcasts and I can't find what I'm looking for. Thank you for the help!
Hi, guys! Do you know if somehow I can search for episode from the podcasts I follow? I have idea which keyword can work it out, but I've subscribed to a lot of podcasts and I can't find wha...
Moderator
1177 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceXiaomi MI9T ProOperating SystemMIUI 11.0.6 My Question or Issue I can search for Albums but if i click on an Album the Songs will not Load (in some cases they show up after 5-10 Minutes) Wifi and Mobile data behaves the...
Plan Premium Country Germany Device Xiaomi MI9T Pro Operating System MIUI 11.0.6 My Question or Issue I can search for Albums but if i click on an Album the Songs wil...
Spotify Legend
420 Views
1 replies
0 likes
PlanPremiumCountryGermany DeviceSamsung Galaxy S10e Operating SystemAndroid 10 My Question or IssueFor example I try to open that linkhttps://open.spotify.com/track/3uHIMtXklRUZS4EtDTQkGu?si=JcTzvg0BSB6UygPqDz4oNQThe app opens, but neither does the t...
Plan Premium Country Germany Device Samsung Galaxy S10e Operating System Android 10 My Question or Issue For example I try to open that link https://open.spotify.c...
Spotify Legend
412 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceMaze Alpha Smartphone (Android 7.0)Operating SystemAndroid 7.0 My Question or IssueI have trouble's playing music , I ve done all the steps you recommend (reinstall , loggout, ...) The issue: I can search for music i ha...
Plan Premium Country Germany Device Maze Alpha Smartphone (Android 7.0) Operating System Android 7.0 My Question or Issue I have trouble's playing music 😞 , I ve done all the steps ...
Regular
798 Views
4 replies
0 likes
PlanPremiumCountryPolandDeviceSamsung Galaxy S7 My Question or IssueI am a user of Naim Muso 1st generation. It has a Spotify Connect.Unfortunately I cannot play any song using the App because it doesn't see the music system.Naim Muso is connected wi...
Plan Premium Country Poland Device Samsung Galaxy S7 My Question or Issue I am a user of Naim Muso 1st generation. It has a Spotify Connect. Unfortunately I cannot play any so...
Not applicable
1980 Views
3 replies
3 likes
PlanPremiumCountryNetherlandsDeviceOnePlus 3TOperating SystemLineageOS 17.1 (Android 10) My Question or IssueI use the preinstalled audio equalizer (AudioFX) for my phone audio when playing music over my Bluetooth earphones. This works well for YouTu...
Plan Premium Country Netherlands Device OnePlus 3T Operating System LineageOS 17.1 (Android 10) My Question or Issue I use the preinstalled audio equalizer (AudioFX) for my phone aud...
1200 Views
0 replies
0 likes
PlanPremiumCountryBelgiumDeviceSamsung Galaxy A5 2017Operating SystemAndroid 8 I think? My Question or IssueI downloaded the app today and also immediately upgraded it to premium but whenever I try to play a song, it plays for 1 second and then pause...
Plan Premium Country Belgium Device Samsung Galaxy A5 2017 Operating System Android 8 I think? My Question or Issue I downloaded the app today and also immediately upgraded it to pre...
Spotify Legend
12664 Views
3 replies
1 likes
PlanFree/PremiumCountryPortugalDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI solved the problem, a friend of mine showed me how to download Mobdro for free at ht...
Plan Free/Premium Country Portugal Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I sol...
Casual Listener
1054 Views
2 replies
0 likes
I downloaded some musics on youtube and transferred it to Spotify. I can play them on desktop but I can't play them on my mobile phone. When I try to play one of them spotify closes. I can't play podcast's too and I take the same error. My phone is H...
I downloaded some musics on youtube and transferred it to Spotify. I can play them on desktop but I can't play them on my mobile phone. When I try to play one of them spotify closes. I can't play pod...
Composer
765 Views
1 replies
0 likes
Country UKDevice Samsung S20Operating System Android I have long had the issue where spotify will not connect to google home....it just says connecting, This was previously on a Huawei P20. Upgraded to a Samsung S20Same thing - Does not connect - Say...
Country UK Device Samsung S20 Operating System Android I have long had the issue where spotify will not connect to google home....it just says connecting,...
Regular
553 Views
3 replies
0 likes
