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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5550 Views

0 replies

7 likes

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TuneIn Radio

PlanFree/PremiumCountryBelgiumDeviceLG G6Operating SystemAndroid Oreo My Question or IssueSpotify, have a look at the app TuneIn Radio... First when opening the app, it starts immediatly casting to the last used device (I donn't have to select it eac...

Casual Listener

Plan Free/Premium Country Belgium Device LG G6 Operating System Android Oreo   My Question or Issue Spotify, have a look at the app TuneIn Radio...   First when opening the...

1653 Views

0 replies

0 likes

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Songs are greyed out but still playable

Premium, US, Samsung note 10+I have multiple local files synced to my phone, they play when I select them but playlists skip them as if they're unavailable.I have a playlist specifically for downloading local files and roughly half are in this state.

Newbie

Premium, US, Samsung note 10+ I have multiple local files synced to my phone, they play when I select them but playlists skip them as if they're unavailable. I have a playlist specifically for down...

482 Views

0 replies

0 likes

Troubleshooting
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Solved!! Podcast genre page not loading

PlanPremiumCountryAustraliaDevicePixel 3Operating SystemAndroid 10 My Question or IssueWhen I select the Spotify genre icon, it does to a blank page that never loads. I've tried coding and reopening the app. On wifi and mobile data but it never loads...

Casual Listener

Plan Premium Country Australia Device Pixel 3 Operating System Android 10   My Question or Issue When I select the Spotify genre icon, it does to a blank page that never loads. I've t...

lyzzidc

Casual Listener

3009 Views

3 replies

4 likes

Android 10
category
genre
not loading
podcast
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Solved!!Superuser Contribution Shuffle not working properly

PlanPremium CountryUnited StatesDeviceMotoOperating SystemAndroid My Question or IssueWhen I press shuffle one random song plays from my list and then another random song not from my playlist plays on repeat for about 10 more times before my normal s...

Visitor

  Plan Premium   Country United States Device Moto Operating System Android   My Question or Issue When I press shuffle one random song plays from my list and then another ...

Mario

Spotify Legend

5801 Views

1 replies

0 likes

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cannot play local file on phone

PlanPremiumCountryUSADeviceGalaxy A10e My Question or IssueI downloaded a song (mp3) to my desktop and Android phone. I know that the file is OK, because it plays on my desktop, but is grayed out on my phone.

Music Fan

Plan Premium Country USA Device Galaxy A10e     My Question or Issue I downloaded a song (mp3) to my desktop and Android phone.  I know that the file is OK, because it plays o...

352 Views

0 replies

0 likes

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Superuser Contribution Major playlist issue

PlanPremiumCountryPhilippinesDeviceHuawei Nova 3iOperating SystemAndroid 9 My Question or IssueI'm on a playlist. I pressed shuffle play and it keeps cycling through songs and doesn't seem to want to stop. Whenever I press the next button after it se...

Newbie

Plan Premium Country Philippines Device Huawei Nova 3i Operating System Android 9   My Question or Issue I'm on a playlist. I pressed shuffle play and it keeps cycling through songs an...

Mario

Spotify Legend

366 Views

1 replies

0 likes

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External Storage

PlanPremiumCountryUnited StatesDeviceLG Stylo 3Operating SystemAndroid 7.0 Nougat My Question or IssueMy phone reset itself a few weeks ago and weirdly enough ejected my SD card. I had no problems until today when I noticed it. When I tried to go put...

Visitor

Plan Premium Country United States Device LG Stylo 3 Operating System Android 7.0 Nougat   My Question or Issue My phone reset itself a few weeks ago and weirdly enough ejected my SD c...

476 Views

0 replies

1 likes

Sorage
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Solved!! Estou sendo desconectada da conta quando não tenho internet

PlanPremium My Question or IssueRecentemente meu Spotify está descontando da minha conta quando estou sem internet mesmo sendo Spotify premium.. além disso, ele ainda exclui minhas playlists baixadas e faz o download de novo, então sempre que fico se...

Regular

  Plan Premium   My Question or Issue Recentemente meu Spotify está descontando da minha conta quando estou sem internet mesmo sendo Spotify premium.. além disso, ele ainda exclui minh...

Bittencourt

Spotify Star

1127 Views

5 replies

0 likes

Connect
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Solved!!Superuser Contribution Explicit content in "Behind the Lyrics", please allow us to turn this feature off

I let my child use spotify on an android device, it's on a family plan and is set to not allow explicit content, yet the "Behind the Lyrics" section can be riddled with f-words. This is unacceptable!

Casual Listener

I let my child use spotify on an android device, it's on a family plan and is set to not allow explicit content, yet the "Behind the Lyrics"  section can be riddled with f-words.  This is u...

Eni

Moderator

993 Views

3 replies

3 likes

explicit lyrics content
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  • 3 replies
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Shuffle not working

PlanPremiumCountryThe Netherlands DeviceSamsung Galaxy A50Operating SystemAndroid 9 My Question or IssueWhenever i search a random song. Not from a playlist or anything. It plays the song with shuffle on, but doesnt go to the next song. It works on w...

Casual Listener

  Plan Premium Country The Netherlands   Device Samsung Galaxy A50 Operating System Android 9   My Question or Issue Whenever i search a random song. Not from a playlist or...

IDKT

Casual Listener

625 Views

2 replies

0 likes

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Lieder stoppen oder werden übersprungen obwohl der Bildschirm aus ist

PlanPremiumCountryDeutschlandDeviceXiaomi Redmi Note 8 ProOperating SystemAndroid 9 PPR1.180610.011, MIUI Version: MIUI Global 11.0.3.0 My Question or IssueDas Problem besteht nicht durchgehend, sondern immer mal wieder. Das die Lieder stoppen könnte...

Visitor

Plan Premium Country Deutschland Device Xiaomi Redmi Note 8 Pro Operating System Android 9 PPR1.180610.011, MIUI Version: MIUI Global 11.0.3.0   My Question or Issue Das Problem besteh...

455 Views

0 replies

0 likes

Sperrbildschirm
stop
Überspringen
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Spotify repeatedly stops when phone is locked

PlanPremiumCountryCanadaDevice Samsung Galaxy s9+Operating SystemSamsung os My Question or IssueWhen I lock my phone spotify will randomly stop from time to time.I have to go into the app to start the music again, everytime it has set the song back t...

Visitor

Plan Premium Country Canada Device  Samsung Galaxy s9+ Operating System Samsung os   My Question or Issue When I lock my phone spotify will randomly stop from time to time. I ha...

434 Views

0 replies

1 likes

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Daily mixes just dissapeared

PlanPremiumCountryMexicoDeviceSamsung A7Operating SystemAndroid 9 My Question or Issuesince a couple of weeks my daily mixes just dissapeared. I can see them in spotify desktop but in my phone they just dissapeared. I reinstalled the App but with no ...

Casual Listener

Plan Premium Country Mexico Device Samsung A7 Operating System Android 9   My Question or Issue since a couple of weeks my daily mixes just dissapeared.  I can see them in spotif...

404 Views

0 replies

0 likes

daily mixes dissapeared
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Spotify android app ridiculously slow

PlanPremiumCountryUKDevice Samsung Galaxy 9+Operating SystemAndroid 9 It has been a few months now that the spotify app on my phone has been ridiculously slow and lagy the problem started on my galaxy s7 and continued on my s9+ it has gotten to the p...

Casual Listener

  Plan Premium Country UK Device  Samsung Galaxy 9+ Operating System Android 9   It has been a few months now that the spotify app on my phone has been ridiculously slow and ...

x6060x

Newbie

725 Views

1 replies

4 likes

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  • 1 replies
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Play local files on mobile!

My Question or IssueI have tried to put some local music files from my desktop in a playlist to listen to on mobile. I've gotten this to work several times but every time I add new songs they won't download eventhough I (1) added them to my mobile fi...

Newbie

My Question or Issue I have tried to put some local music files from my desktop in a playlist to listen to on mobile. I've gotten this to work several times but every time I add new songs they won't...

405 Views

0 replies

0 likes

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Randomly starting like alarm is set

PlanPremiumCountryUSDevicePixel 2Operating System10 My Question or IssueOccasionally Spotify just starts to play. it starts up on the song that I left off with. I don't have an alarm set, it just starts to play. It's connected to a Bluetooth speaker ...

Casual Listener

Plan Premium Country US Device Pixel 2 Operating System 10   My Question or Issue Occasionally Spotify just starts to play. it starts up on the song that I left off with. I don't have ...

295 Views

0 replies

0 likes

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Blocker: Spotify Stations does not work in a Tesla 3

Anytime I install Spotify stations on my Pixel 3 and try to use it in my Tesla 3 for some reason the Bluetooth volume continues to drop. The model 3 adjusts the volume of your Bluetooth device automatically to match the car, so if Spotify stations is...

Casual Listener

Anytime I install Spotify stations on my Pixel 3 and try to use it in my Tesla 3 for some reason the Bluetooth volume continues to drop. The model 3 adjusts the volume of your Bluetooth device automa...

453 Views

0 replies

0 likes

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playing my own music

Plan: PremiumCountry: The NetherlandsDevice: Huawei mate 20 lite. Also my laptop, a Toshiba satellite proPlatform: Android My Issuei uploaded some of my files own of music to my spotify account and then i put them in a playlist(all on my desktop). I ...

Newbie

Plan: Premium Country: The Netherlands Device: Huawei mate 20 lite. Also my laptop, a Toshiba satellite pro Platform: Android   My Issue i uploaded some of my files own of music to my spot...

406 Views

0 replies

0 likes

downloads
Lokal Data
lokal files
Music
  • 406 Views
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Superuser Contribution Song information not displaying in car

PlanPremiumCountryUkDevice(Samsung Galacy S10)Operating System(Android)My Question or IssueSince getting a Samsung S10 Spotify premium via bluetooth will not display song information in my car. I never had this problem when I had an iPhone so not too...

Visitor

Plan Premium Country Uk Device (Samsung Galacy S10) Operating System (Android) My Question or Issue Since getting a Samsung S10 Spotify premium via bluetooth will not display song informatio...

reginamarie30

Regular

1610 Views

2 replies

0 likes

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yet ANOTHER problem regarding the wrong order of songs being played

PlanPremiumCountryUSADeviceSS a10e androidOperating Systemandroid My Question or IssueI don't want to bash spotify you guys, but your app seriously sucks at this point. I'm kinda sorry you got $10 out of me for my 1st month. NOW the songs are actuall...

Gig Goer

Plan Premium Country USA Device SS a10e android Operating System android   My Question or Issue I don't want to bash spotify you guys, but your app seriously sucks at this point. ...

ajetrumpet

Gig Goer

456 Views

1 replies

0 likes

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