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Feedback Request: Android Offline Issues

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Feedback Request: Android Offline Issues

Spotify Legend
Hello everyone! Spotify here.
 
We are looking into customer reports about issues with offlined playlists on Android (music which is downloaded to your phone so you can play without an internet connection). Our investigation shows that some folks might have experienced some issues with this so we were hoping you could answer some questions to help us diagnose the problem.
 
1. Have you made a playlist available offline which you could not play without any internet connection?
 
2. Have you made a playlist available offline which constantly downloads when you start Spotify?
 
Thanks,
Team Spotify
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Re: Android Offline Issues

Moderator
Moderator

Hey all,

 

Thanks for all of the info so far. Your feedback has been very valuable to our tech teams.

 

We've blocked new replies to this topic now, but if you need help with your downloads, you can take a look at support page here for tips and trick that might solve your issue.

 

In case that doesn't work and you're still having trouble listening to your downloaded music, we'd suggest following the steps in this Spotify Answer to report your issue. A member of Staff or a Star will get in touch with you as soon as possible to help you out.

 

Thanks again and have a great day ahead!

XeniaModerator
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Re: Android Offline Issues

Spotify Legend

Hi everybody,

 

Spotify developers are going to closely monitor this thread and reach out to some of you who report back that you experience problems with downloading playlists.

 

We're especially interested in those of you who experience the problem regularly, please get in tocuh with us!

 

Thanks in advance for your help,

Babar

Spotify Product Owner
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Re: Feedback Request: Android Offline Issues

Newbie
Hey there :) I am a free user and i am not able to download my local music files... Since a few weeks only a message that a premium account is needed to download files is shown. Earlier it downloaded the available mp3 files off my computer. Also when i try to make the playlist available via my computer it tries to synch the complete mediathek and not only the selected playlists. Hope you understand my bad (german) english and its in the right section Greetz Akmet 🙂
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Re: Feedback Request: Android Offline Issues

Casual Listener

Hi. Recently i got a sony experia z tablet (which runs on android), with a free spotify premium account. I created an off line play list on my pc and tried to synchronise this with my playlist on the experia, so i can listen off line from my experia. But, nothing... I am using a usb cable for the synchronisation (i don't have wifi). The tablet and the pc seem to connect well enough though. I can look through the folders on the experia via the pc. But no synchronisation.. Can this have anything to do with the usb cable?

Hope i'm not off topic here. Also hope that any one can tell me what to do.. Thanks in advance.

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Re: Feedback Request: Android Offline Issues

Community Legend

Hey, you don't use USB to synch with Spotify. Try the instructions in this FAQ and see if that works.


@mario1 wrote:

Hi. Recently i got a sony experia z tablet (which runs on android), with a free spotify premium account. I created an off line play list on my pc and tried to synchronise this with my playlist on the experia, so i can listen off line from my experia. But, nothing... I am using a usb cable for the synchronisation (i don't have wifi). The tablet and the pc seem to connect well enough though. I can look through the folders on the experia via the pc. But no synchronisation.. Can this have anything to do with the usb cable?

Hope i'm not off topic here. Also hope that any one can tell me what to do.. Thanks in advance.




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Re: Feedback Request: Android Offline Issues

Casual Listener

I don't know if it's related to this at all, but I upgraded to Jelly Bean 4.3 on my Nexus 7 (32GB), and now when I play an offline playlist on shuffle, it'll get through 7 or 8 songs, then just stop playing anything (the play queue shows a full list of songs when I start playing). On opening the app up, the now playing screen resets back to the first song that played, and I have to go back and pick a new song.

 

It all seems to be playing OK without an internet connection, and doesn't appear to be constantly downloading (althoughthe Nexux does appear to be regulary downloading something, and I have no other apps open).

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Re: Feedback Request: Android Offline Issues

Community Legend

@mit400 Just to let your know that my Nexus 7 with android 4.3 has been streaming a shuffled offline playlist over bluetooth faultlessly for a couple of hours today. In your advanced WiFi settings, do you have Keep Wifi on during sleep set and Wifi optimisation off?

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Re: Feedback Request: Android Offline Issues

Casual Listener

@jwylot Thanks for the info. I've been using both bluetooth & wired headphones, and had the same issue on both.

I have WiFi always on during sleep, and WiFi optimisation on as well. Should I change one or both of these options?

It worked fine before the 4.3 update.

Michael

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Re: Feedback Request: Android Offline Issues

Community Legend

I have wifi optimisation off as it has caused dropouts for me. I'm just waking up properly and realise wifi settings have no bearing on playing offline content - sorry 🙂 

 

Is it possible that your playlist or one of the tracks in it has become corrupted somehow? Do you get the same problem with another playlist?

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Re: Feedback Request: Android Offline Issues

Casual Listener

We had this issue a week ago. I have spotify for 1 year now and never had problems.

We went for 2 weeks holiday to Italy. We used spotify on android tablet and phone, but in the 2nd week the songs were no longer available. Never had this issue before

take it easy, everything is coming to it's place
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