Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 557 Views
  • 0 replies
  • 4 likes

Spotify won't stop adding songs to my playlist; they're all terrible

PlanFreeMy Question or IssueMy playlist contains 16 songs. Weak, i know, but that's not the issue. The problem is that Spotify keeps adding songs to it and they don't show up in the "We Added:" section anymore, music just begins to play instead of th...

  • Visitor
  • Plan Free My Question or Issue My playlist contains 16 songs. Weak, i know, but that's not the issue. The problem is that Spotify keeps adding songs to it and they don't show up in the "We Added:"...
  • 506 Views
  • 0 replies
  • 0 likes
  • 506 Views
  • 0 replies
  • 0 likes

Waiting to download issue-Moto G7

PlanFree/PremiumCountryEcuadorDeviceMoto G7Operating SystemAndroid 9 My Question or IssueI have succesfully created a playlist on my Aspire V15 laptop downloaded from local files. There is a green arrow that says it's downloaded. My phone is on the s...

  • Casual Listener
  • Plan Free/Premium Country Ecuador Device Moto G7 Operating System Android 9   My Question or Issue I have succesfully created a playlist on my Aspire V15 laptop downloaded from local f...
  • DannyD121
  • Casual Listener
  • 577 Views
  • 1 replies
  • 0 likes
  • 577 Views
  • 1 replies
  • 0 likes

spotify is currently set to off line

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuespotify is currently set to off line ??? cant seem to get back on line

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue spotify...
  • Nico
  • Community Legend
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

Adding shared songs to queue

PlanPremiumCountryPoland Operating SystemAndroid 9 My Question or IssueHi! Is there any way to add the song that someone shared with you through for example Messenger to queue, or only show it in search results other than searching it by title manual...

  • Visitor
  • Plan Premium Country Poland   Operating System Android 9   My Question or Issue Hi! Is there any way to add the song that someone shared with you through for example Messenger to q...
  • 451 Views
  • 0 replies
  • 0 likes
  • 451 Views
  • 0 replies
  • 0 likes

App keeps switching memory devices to my phone Samsung A5

PlanPremiumCountry Canada Device Samsung A5 Operating SystemAndroid My Question or IssueI have followed all the steps from previous posts. cleared cache.. mounted memory card.. formatted and started all over.. nothing seems to stop it. you really nee...

  • Regular
  • Plan Premium Country Canada   Device  Samsung A5   Operating System Android   My Question or Issue I have followed all the steps from previous posts. cleared cache.....
  • 262 Views
  • 0 replies
  • 0 likes
  • 262 Views
  • 0 replies
  • 0 likes

Reseting of play List

PlanFreeCountryIndiaDeviceOne plus 6Operating SystemAndroid Pie IssueHi Good DayWhen selecting a playlist I can see that the playlist has a pause button (The green text view that says pause/play at the start of the playlist). On playing a random song...

  • Visitor
  •   Plan Free Country India Device One plus 6 Operating System Android Pie    Issue Hi Good Day When selecting a playlist I can see that the playlist has a pause button (The ...
  • 216 Views
  • 0 replies
  • 0 likes
  • 216 Views
  • 0 replies
  • 0 likes

Playback stops exactly after 10 mins (meditation track) of a downloaded song

PlanPremiumCountryUSADeviceSamsung Galaxy S10eOperating System Android Oreo My Question or IssueI have some downloaded longer tracks that I'm trying to listen to on airplane mode. Every time playback stops after 10 mins. I make sure I have the app on...

  • Visitor
  •   Plan Premium Country USA Device Samsung Galaxy S10e Operating System  Android Oreo   My Question or Issue I have some downloaded longer tracks that I'm trying to list...
  • 283 Views
  • 0 replies
  • 1 likes
  • 283 Views
  • 0 replies
  • 1 likes

Pausing randomly on Android

I am from Australia running Android 10.0 on a Samsung Galaxy S9+. The music randomly stops - with the phone locked or unlocked - but the symbol doesn't change from a pause to a play sign. I tap the "pause" symbol and the music will begin playing agai...

  • Newbie
  • I am from Australia running Android 10.0 on a Samsung Galaxy S9+. The music randomly stops - with the phone locked or unlocked - but the symbol doesn't change from a pause to a play sign. I tap the "...
  • NikkiMac
  • Visitor
  • 529 Views
  • 1 replies
  • 1 likes
  • 529 Views
  • 1 replies
  • 1 likes

Downloaded songs don't play offline in poor connections.

I don't know if it's a issue or it designed to work in this way.Where i live, it's common stay hooked up in a poor connection. I use the premium version and i have downloaded my favorite songs.And with the poor connection the problems start.If you ha...

  • Visitor
  • I don't know if it's a issue or it designed to work in this way. Where i live, it's common stay hooked up in a poor connection. I use the premium version and i have downloaded my favorite songs. An...
  • 554 Views
  • 0 replies
  • 1 likes
  • Issue playing songs
  • 554 Views
  • 0 replies
  • 1 likes

Superuser Contribution Car Stereo Control

Plan PremiumCountryNew Zealand DeviceHuawei Mate 20 Pro - JVC kwv230bt Operating SystemAndroid My Question or IssueHave suddenly been unable to control the phone on the car Stereo.. Used to be able to skip tracks, pause etc but cannot do anything sud...

  • Regular
  • Plan  Premium Country New Zealand  Device Huawei Mate 20 Pro - JVC kwv230bt  Operating System Android    My Question or Issue Have suddenly been unable to control t...
  • alexDDDD
  • Visitor
  • 4329 Views
  • 12 replies
  • 3 likes
  • 4329 Views
  • 12 replies
  • 3 likes

Superuser Contribution Warteschlange android

PlanFree/PremiumCountryDeutschland DeviceS10eOperating SystemAndroid 10 My Question or IssueWarum sind die Shortcuts zum Hinzufügen von Titeln in die Warteschlange nur bei Apple Geräten verfügbar? Würde mir das auch bei Android wünschen! Auch die Fun...

  • Visitor
  • Plan Free/Premium Country Deutschland  Device S10e Operating System Android 10   My Question or Issue Warum sind die Shortcuts zum Hinzufügen von Titeln in die Warteschlange nur b...
  • Elena
  • Moderator
  • 466 Views
  • 1 replies
  • 0 likes
  • 466 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music stops when screen is locked

PlanFree/PremiumCountryUsaDeviceSamsung Galaxy Note 4Operating SystemAndroid Oreo My Question or IssueThe music stops when I lock my phone

  • Visitor
  • Plan Free/Premium Country Usa Device Samsung Galaxy Note 4 Operating System Android Oreo   My Question or Issue The music stops when I lock my phone 
  • Elena
  • Moderator
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution Chromecast connection issues

PlanPremium v 8.5.58.954CountryNetherlandsDeviceNokia 8.1Operating SystemAndroid 10 Chromecast Audio version: 1.42.172094 My Question or IssueThe connection between spotify and chromecast audio breaks approximately every 5 minutes. I do not have othe...

  • Casual Listener
  •   Plan Premium v 8.5.58.954 Country Netherlands Device Nokia 8.1 Operating System Android 10   Chromecast Audio version: 1.42.172094   My Question or Issue The connec...
  • superfunki
  • Casual Listener
  • 604 Views
  • 2 replies
  • 0 likes
  • 604 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't play local files on mobile

PlanPremiumCountryHong KongDevice(Samsung Galaxy S9, PC )Operating System(Android 10, Windows 10) My Question or IssueFirstly, sorry for my bad English. My friend has a problem with playing local files but we both did the same step. However I success...

  • Visitor
  • Plan Premium Country Hong Kong Device (Samsung Galaxy S9, PC ) Operating System (Android 10, Windows 10)   My Question or Issue Firstly, sorry for my bad English. My friend has a probl...
  • Ivan
  • Spotify Legend
  • 522 Views
  • 1 replies
  • 0 likes
  • 522 Views
  • 1 replies
  • 0 likes

No music videos

PlanFree/PremiumCountryUSA DeviceSamsung a10e Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueNo option to play or see music clips for certain songs

  • Visitor
  • Plan Free/Premium Country USA    Device Samsung a10e  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue No option to play or see musi...
  • 405 Views
  • 0 replies
  • 0 likes
  • 405 Views
  • 0 replies
  • 0 likes

Storage varies

PlanFreeCountryIndia DeviceHonor 8 liteOperating SystemAndroid oreo My Question or IssueMy friends phone Spotify storage shows 90mb and he is using Spotify more than me ,and my storage for Spotify is 820mb how is this ? ,i am free user i never did do...

  • Visitor
  • Plan Free Country India   Device Honor 8 lite Operating System Android oreo   My Question or Issue My friends phone Spotify storage shows 90mb and he is using Spotify more than ...
  • Lostcowboy
  • Music Fan
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files greyed out on tablet!

PremiumCountryUKDeviceSamsung Galaxy Tab 4Operating SystemAndroid.My Question or IssueToday I followed the advice on how to add local files to my Spotify playlist on both my computer and my tab. It all works fine on the computer, however as soon as I...

  • Casual Listener
  •   Premium Country UK Device Samsung Galaxy Tab 4 Operating System Android. My Question or Issue Today I followed the advice on how to add local files to my Spotify playlist on both my c...
  • DannehMorris
  • Casual Listener
  • 545 Views
  • 2 replies
  • 0 likes
  • Android
    local files
    tablet
  • 545 Views
  • 2 replies
  • 0 likes

Superuser Contribution MIUI Global 11.0.3 - Xiaomi Redmi Note 9S

My device is not compatible with the last version of Spotify. Why?. What can I do? I´m premium but with this problem, I guess gonna have to un subscribe to this.

  • Visitor
  • My device is not compatible with the last version of Spotify. Why?. What can I do? I´m premium but with this problem, I guess gonna have to un subscribe to this.
  • Elena
  • Moderator
  • 1544 Views
  • 1 replies
  • 0 likes
  • xioami miui 11
  • 1544 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution spotify app automatically starts at the same time

Hello,I'm having an issue with my android app on Samsung S20+Everyday, at the same time, spotify starts to play the same playlist.... even if the phone is blocked and I'm not using it.Other devices where spotify is configured (pc and google mini) are...

  • Visitor
  • Hello, I'm having an issue with my android app on Samsung S20+ Everyday, at the same time, spotify starts to play the same playlist.... even if the phone  is blocked and I'm not using it. Oth...
  • Elena
  • Moderator
  • 4063 Views
  • 1 replies
  • 0 likes
  • 4063 Views
  • 1 replies
  • 0 likes

Superuser Contribution Import files doesn't load

PlanPremiumCountryBrazilDeviceSamsung Galaxy Note 8Operating SystemAndroid 9 My Question or IssueWhen I try to import files, it says it might take a few minutes, but I've left it for actual hours and it just never finishes loading. I've tried among o...

  • Visitor
  • Plan Premium Country Brazil Device Samsung Galaxy Note 8 Operating System Android 9   My Question or Issue When I try to import files, it says it might take a few minutes, but I've lef...
  • Ivan
  • Spotify Legend
  • 730 Views
  • 1 replies
  • 0 likes
  • imported music
  • 730 Views
  • 1 replies
  • 0 likes