Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
375643 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremium Family (same issue seems to occur on other family member's accounts)CountryUnited StatesDeviceSamsung Galaxy S10+Operating SystemAndroid 10My Question or IssueWhen trying to join or create a group listening session I am not given a code o...
Plan Premium Family (same issue seems to occur on other family member's accounts) Country United States Device Samsung Galaxy S10+ Operating System Android 10 My Question or Issue When tryin...
Spotify Legend
10721 Views
1 replies
0 likes
I'm not trying to sound rude here but i've had Spotify Premium for some time now.... it's a very good app for me as a huge music lover. The thing that I don't get is that you guys keep messing with it when long ago it was just fine...almost perfect I...
I'm not trying to sound rude here but i've had Spotify Premium for some time now.... it's a very good app for me as a huge music lover. The thing that I don't get is that you guys keep messing with i...
511 Views
0 replies
0 likes
PlanPremiumCountryGermany DeviceMotorola Moto G5plusOperating SystemAndroid 8.1.0 My Question or Issueevery few weeks it happens that all my downloads disappear (playlists, album ,etc). I can still see everything in the library but I must download al...
Plan Premium Country Germany Device Motorola Moto G5plus Operating System Android 8.1.0 My Question or Issue every few weeks it happens that all my downloads disappear (...
Regular
1476 Views
9 replies
0 likes
PlanPremiumCountrySlovakiaDevice(SMP9002)Operating System(Android 4.4.2) My Question or IssueI have this problem on my SMP9002 devices from tomorow 2020 apr 23. When I play music online, the music just stops after some songs and I have to press the n...
Plan Premium Country Slovakia Device (SMP9002) Operating System (Android 4.4.2) My Question or Issue I have this problem on my SMP9002 devices from tomorow 2020 apr 23. When I play m...
341 Views
0 replies
0 likes
PlanPremiumCountryFranceDeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or IssueHi, is there a way to whitelist Spotify so it doesn't close automatically a moment after i pause the music. I actually searched and found that you have to...
Plan Premium Country France Device Samsung Galaxy S9 Operating System Android Oreo My Question or Issue Hi, is there a way to whitelist Spotify so it doesn't close automatically...
Visitor
1653 Views
1 replies
1 likes
PlanPremiumCountryGermanyDeviceSamsung S6Operating SystemAndoid 7.0 My Question or Issue As of today, when i try to listen to music Spotify only plays white noise, similar to the white noise when a radio is out of a channel. This only happens on my p...
Plan Premium Country Germany Device Samsung S6 Operating System Andoid 7.0 My Question or Issue As of today, when i try to listen to music Spotify only plays white no...
Visitor
2018 Views
2 replies
3 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy 9 PlusOperating SystemAndroid 10 on mobile device and Windows 10 on PC My Question or IssueToday I wanted to play a song on my smartphone, which I've locally saved on my pc, but Spotify kept skipping that...
Plan Premium Country Germany Device Samsung Galaxy 9 Plus Operating System Android 10 on mobile device and Windows 10 on PC My Question or Issue Today I wanted to play a song on...
347 Views
0 replies
0 likes
PlanPremium AccountCountryUKDeviceSamsung Galaxy S10My Question or IssueThis has started within the last week or so. Whenever I have added a song to the queue, it is removed. When I remove a song from the queue it re-appears too. This happens whether...
Plan Premium Account Country UK Device Samsung Galaxy S10 My Question or Issue This has started within the last week or so. Whenever I have added a song to the queue, it is removed. When I rem...
458 Views
0 replies
1 likes
PlanPremiumCountryThe NetherlandsDeviceXiaomi Mi 9 SEOperating SystemAndroid (latest version) My Question or IssueSince a few days I have problems with playing music. I can make a connection and play music via chromecast. But when my phone screen is ...
Plan Premium Country The Netherlands Device Xiaomi Mi 9 SE Operating System Android (latest version) My Question or Issue Since a few days I have problems with playing music. I...
484 Views
0 replies
1 likes
PlanPremiumCountryAustraliaDeviceGoogle Home / Mini My Question or IssueAfter requesting a song, the song will start playing as expected, though about a second into the song the Google Assistant will say an error such as I don't know how to help with...
Plan Premium Country Australia Device Google Home / Mini My Question or Issue After requesting a song, the song will start playing as expected, though about a second into the song the ...
Newbie
669 Views
3 replies
0 likes
PlanPremiumCountryMexicoDeviceXiaomi MIA1 Operating SystemAndroid 9.0 My Question or IssueI added new local files and they were gray, so i updated both apps (my phone and pc) and still in my phone the new songs are gray, but when i tried to listen to...
Plan Premium Country Mexico Device Xiaomi MIA1 Operating System Android 9.0 My Question or Issue I added new local files and they were gray, so i updated both apps (my phone an...
Regular
472 Views
2 replies
0 likes
PlanPremiumCountryBelgium DeviceSamsung galaxy J5 Operating SystemAndroid My Question or IssueHello, I have been paying spotify with paypal for a few months already now but when I try to pay it again it no longer accepts my paybal account even though...
Plan Premium Country Belgium Device Samsung galaxy J5 Operating System Android My Question or Issue Hello, I have been paying spotify with paypal for a few months a...
310 Views
0 replies
0 likes
Plan: Premium Country: Belgium Device: Samsung Galaxy S9 Operating System: Android 10 My Question or IssueWhen I want to open the Spotify-app, it seems to be opening, but then within seconds it flips away. No matter how many times I've restarted my p...
Plan: Premium Country: Belgium Device: Samsung Galaxy S9 Operating System: Android 10 My Question or Issue When I want to open the Spotify-app, it seems t...
Spotify Legend
383 Views
1 replies
0 likes
Hola, tengo un plan premium, soy de México y tengo instalado el sistema en mi Samsung J4 Plus, Android, Tengo un play List de unas 900 canciones y hasta hace una semana o semana y media podía reproducir mi lista de favoritos de forma continua es deci...
Hola, tengo un plan premium, soy de México y tengo instalado el sistema en mi Samsung J4 Plus, Android, Tengo un play List de unas 900 canciones y hasta hace una semana o semana y media podía r...
Visitor
5205 Views
1 replies
0 likes
PlanPremiumCountry USA DeviceSamsung galaxy 8Operating SystemAndroid App Version:8.5.54.869 My Question or IssueWhenever I tap on an sms link from a text, spotify will open to the album that was intended to be shared.. But it does not autoplay the sp...
Plan Premium Country USA Device Samsung galaxy 8 Operating System Android App Version: 8.5.54.869 My Question or Issue Whenever I tap on an sms link from a text...
871 Views
0 replies
0 likes
Plan PremiumCountryusaDeviceSamsung GALAXY S10 My Question or IssueFor a few weeks my music will randomly stop playing. The app is still open. This is super annoying especially when driving with the hands free law. I always update and restart my phon...
Plan Premium Country usa Device Samsung GALAXY S10 My Question or Issue For a few weeks my music will randomly stop playing. The app is still open. This is super annoying especiall...
367 Views
0 replies
1 likes
PlanPremiumCountryTurkeyDeviceSamsung Galaxy J7 2016Operating System(Android) My Question or Issuemusic stops when I use the app in the background. Also the music starts again when I re-enter the application.
Plan Premium Country Turkey Device Samsung Galaxy J7 2016 Operating System (Android) My Question or Issue music stops when I use the app in the background. Also the music sta...
330 Views
0 replies
0 likes
PlanPremiumCountryUSDeviceNokia 6.2Operating SystemAndroid 9, February Security Patch I am able to sync local files to my Android phone (Nokia 6.2, Android 9, February security patch). The titles appear as white, and have the downloaded symbol next t...
Plan Premium Country US Device Nokia 6.2 Operating System Android 9, February Security Patch I am able to sync local files to my Android phone (Nokia 6.2, Android 9, February security...
Casual Listener
1523 Views
2 replies
0 likes
PlanPremiumCountryIndia Operating Systemandroid 7 and windows 10 My Question or Issue There is an option to sort playlists by recently added so that new songs are added to the top but then i'm unable to change their order. there should be an option t...
Plan Premium Country India Operating System android 7 and windows 10 My Question or Issue There is an option to sort playlists by recently added so that new songs are add...
322 Views
0 replies
0 likes
PlanPremiumCountryIndia Operating Systemandroid 7 and windows 10 My Question or Issue I don't care about the story of the lyrics or behind the scenes that you give with the genius lyrics. Just need simple plain lyrics, like amazon music. If possible ...
Plan Premium Country India Operating System android 7 and windows 10 My Question or Issue I don't care about the story of the lyrics or behind the scenes that you give wi...
376 Views
0 replies
0 likes
