Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Selam...Premium öğrenci paketine üye olmak istiyorum öğrenci olduğumu doğruladılar fakat devamında premium edin butonuna bastıktan sonra hata veriyor...
Selam... Premium öğrenci paketine üye olmak istiyorum öğrenci olduğumu doğruladılar fakat devamında premium edin butonuna bastıktan sonra hata veriyor...
Spotify Legend
456 Views
1 replies
0 likes
PlanPremiumCountryBelgiumDeviceOnePlus 5tOperating SystemAndroid 9 (OxygenOS 9.0.11.)Spotify 8.5.51.941My Question or IssueMy library is not available when opening spotify with offline mode enabled. Artists and albums just keeps showing the spinning ...
Plan Premium Country Belgium Device OnePlus 5t Operating System Android 9 (OxygenOS 9.0.11.) Spotify 8.5.51.941 My Question or Issue My library is not available when opening spotify with of...
Spotify Legend
505 Views
1 replies
1 likes
PlanPremium CountryCanada DeviceSamsung Galaxy A50 Android 9 OS The issue i have is some Facebook stories on facebook app on my phone redirect to main spotify page in spotify for android and not the webpage. I have open in external web browser enable...
Plan Premium Country Canada Device Samsung Galaxy A50 Android 9 OS The issue i have is some Facebook stories on facebook app on my phone redirect to main spotif...
Spotify Legend
595 Views
1 replies
0 likes
PlanPremiumCountryCzech RepublicDeviceSamsung Galaxy J5 2017 + Skoda Octavia 2018Operating SystemAndroid 7.0 My Question or Issue Spotify in Android Auto mode worked fine for long time but last few days it suddenly stopped playing sound. It behaves l...
Plan Premium Country Czech Republic Device Samsung Galaxy J5 2017 + Skoda Octavia 2018 Operating System Android 7.0 My Question or Issue Spotify in Android Auto mode worked fin...
Regular
22295 Views
12 replies
1 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S10eOperating System My Question or IssueWhile listening to spotify on my phone, the songs will suddenly switch to some random playlist that I would never listen to. It happens at random.
Plan Premium Country USA Device Samsung Galaxy S10e Operating System My Question or Issue While listening to spotify on my phone, the songs will suddenly switch to some random...
Community Legend
565 Views
2 replies
0 likes
Spotify decided to add album cover photos in all my playlists on android phones. Does nothing but clutter everything up so you cant scroll through the playlists as fast
Spotify decided to add album cover photos in all my playlists on android phones. Does nothing but clutter everything up so you cant scroll through the playlists as fast
Music Fan
1118 Views
1 replies
1 likes
I have tried all the obvious things. Cleared cache, force stopped, reinstalled, etc. Before when I was signed in, it was saying I was offline even though I wasn't. And then when I tried reinstalling like every other post has said, I can't login. It s...
I have tried all the obvious things. Cleared cache, force stopped, reinstalled, etc. Before when I was signed in, it was saying I was offline even though I wasn't. And then when I tried reinstalling ...
Visitor
625 Views
2 replies
0 likes
PlanPremiumCountryUKDeviceSamsung Galaxy S7 EdgeOperating System8.0.0 My Question or IssueMy Podcasts haven't updated in a few days on my Android app. They are however updating on desktop and on PS4. This happened about a week a go, and after a few d...
Plan Premium Country UK Device Samsung Galaxy S7 Edge Operating System 8.0.0 My Question or Issue My Podcasts haven't updated in a few days on my Android app. They are however updati...
Casual Listener
4329 Views
6 replies
2 likes
Why my top genres are different on web player than on Android.
Why my top genres are different on web player than on Android.
442 Views
0 replies
3 likes
PlanPremiumDeviceSamsung Galaxy A50Operating SystemAndroid 10 My Question or IssueSpotify randomly stops playing music and podcasts. This only happens when the device does not have an internet connection. This happens regardless whether Spotify set t...
Plan Premium Device Samsung Galaxy A50 Operating System Android 10 My Question or Issue Spotify randomly stops playing music and podcasts. This only happens when the device does not ha...
1616 Views
0 replies
3 likes
PremiumCountryUnited StatesDeviceGoogle Pixel 3AOperating SystemAndroid 10 My Question or IssueWhile using the Spotify Stations app, if I pick up an incoming call, the banner in the notifications area disappears, and I need to go back into the app to...
Premium Country United States Device Google Pixel 3A Operating System Android 10 My Question or Issue While using the Spotify Stations app, if I pick up an incoming call, the banner i...
Spotify Legend
259 Views
1 replies
0 likes
PlanPremiumCountryGuatemalaDeviceHuawei p30 proOperating SystemAndroid 10, EMUI 10 My Question or Issue Hello. Im having problems with the app, it closes every 10 minutes I need to reopen the app to play the music. I already deleted the cache, I dele...
Plan Premium Country Guatemala Device Huawei p30 pro Operating System Android 10, EMUI 10 My Question or Issue Hello. Im having problems with the app, it closes every 10 minu...
499 Views
0 replies
0 likes
PlanPremiumCountryAustralia DevicePC, iPhone X, PS4 My IssueHi Community, Needing some help please regarding Playlists - I'll try and explain the best as possible below. I have a Playlist with 1,132 songs, regardless of what song I am listening to (e...
Plan Premium Country Australia Device PC, iPhone X, PS4 My Issue Hi Community, Needing some help please regarding Playlists - I'll try and explain the best as possible...
Spotify Legend
1143 Views
3 replies
3 likes
I am only given the option to download a daily mix on desktop app if I have before downloaded that daily mix on Android app. On desktop app (Windows 10) : for some daily mixes I am given the option to download, for others the sliding button is not sh...
I am only given the option to download a daily mix on desktop app if I have before downloaded that daily mix on Android app. On desktop app (Windows 10) : for some daily mixes I am given the...
Moderator
787 Views
1 replies
0 likes
In my Android app, I want to visualize the audio beats. By using the Quick Start I can get authorized and get notifications for the currently playing song which is a good starting point already.But I see no API (yet?) to access the audio-analysis. Do...
In my Android app, I want to visualize the audio beats. By using the Quick Start I can get authorized and get notifications for the currently playing song which is a good starting point a...
276 Views
0 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountryUnited states DeviceSamsung Galaxy s9Operating SystemAndroid My Question or IssueI have kind of weird situati...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country United states Device Samsung Galaxy s9 ...
Roadie
447 Views
1 replies
0 likes
PlanFree/PremiumCountryUSDeviceSamsung Galaxy S20+Operating System My Question or IssueI'm not able to redeem my free 6 month premium, it says im ineligible. I tried everything, talked to their support and they told me to bring this up to you guys. T...
Plan Free/Premium Country US Device Samsung Galaxy S20+ Operating System My Question or Issue I'm not able to redeem my free 6 month premium, it says im ineligible. I tried everything...
Roadie
944 Views
1 replies
0 likes
I am listening music from my Samsung SmartTV which synced with my Android phone.But when I plug headphone to Android phone to make a phone call ends up music stop on SmartTV and starts to play in headphones. PlanPremiumDeviceSamsung Galaxy S7 EdgeOpe...
I am listening music from my Samsung SmartTV which synced with my Android phone. But when I plug headphone to Android phone to make a phone call ends up music stop on SmartTV and starts to play in h...
350 Views
0 replies
0 likes
PlanPremiumCountryGermanyDeviceAndroid 4.2.2Operating SystemAndroid 4.2.2 and Win10 My Question or IssueIf i add local files from my computer to a playlist and then download that playlist on my phone, these files are sped up. I tried redownlading the...
Plan Premium Country Germany Device Android 4.2.2 Operating System Android 4.2.2 and Win10 My Question or Issue If i add local files from my computer to a playlist and then download ...
601 Views
0 replies
0 likes
When i import music from my PC to my phone, and try to play it, it sounds like 2x or 3x the normal speed, and it only happens with my phone, in my PC sounds good.PlanPremiumCountryMexicoDeviceHUAWEI CUN-L03Operating SystemAndroid Lollipop My Question...
When i import music from my PC to my phone, and try to play it, it sounds like 2x or 3x the normal speed, and it only happens with my phone, in my PC sounds good. Plan Premium Country Mexico Dev...
Casual Listener
883 Views
5 replies
0 likes
