Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1013 Views
  • 0 replies
  • 4 likes

Plugging headphone to Android phone to make a phone call cause to music stop on synced SmartTV

I am listening music from my Samsung SmartTV which synced with my Android phone.But when I plug headphone to Android phone to make a phone call ends up music stop on SmartTV and starts to play in headphones. PlanPremiumDeviceSamsung Galaxy S7 EdgeOpe...

  • Visitor
  • I am listening music from my Samsung SmartTV which synced with my Android phone. But when I plug headphone to Android phone to make a phone call ends up music stop on SmartTV and starts to play in h...
  • 346 Views
  • 0 replies
  • 0 likes
  • available devices
    headphone
  • 346 Views
  • 0 replies
  • 0 likes

Local files from pc to phone via playlist are sped up

PlanPremiumCountryGermanyDeviceAndroid 4.2.2Operating SystemAndroid 4.2.2 and Win10 My Question or IssueIf i add local files from my computer to a playlist and then download that playlist on my phone, these files are sped up. I tried redownlading the...

  • Casual Listener
  • Plan Premium Country Germany Device Android 4.2.2 Operating System Android 4.2.2 and Win10   My Question or Issue If i add local files from my computer to a playlist and then download ...
  • 596 Views
  • 0 replies
  • 0 likes
  • 596 Views
  • 0 replies
  • 0 likes

Music imported from PC speeds up

When i import music from my PC to my phone, and try to play it, it sounds like 2x or 3x the normal speed, and it only happens with my phone, in my PC sounds good.PlanPremiumCountryMexicoDeviceHUAWEI CUN-L03Operating SystemAndroid Lollipop My Question...

  • Casual Listener
  • When i import music from my PC to my phone, and try to play it, it sounds like 2x or 3x the normal speed, and it only happens with my phone, in my PC sounds good. Plan Premium Country Mexico Dev...
  • Kortap
  • Casual Listener
  • 878 Views
  • 5 replies
  • 0 likes
  • 878 Views
  • 5 replies
  • 0 likes

Spotify not connecting to Google

PlanPremiumCountryUiDeviceHuwaei p20Operating SystemAndroid My Question or IssueI've got a p20 when I try and connect devices from Spotify to the Google home. It just says connecting I know that the Google home works. Can connect a Android tablet. I ...

  • Regular
  • Plan Premium Country Ui Device Huwaei p20 Operating System Android   My Question or Issue I've got a p20 when I try and connect devices from Spotify to the Google home. It just says co...
  • 315 Views
  • 0 replies
  • 0 likes
  • 315 Views
  • 0 replies
  • 0 likes

Superuser Contribution Report issue

How do you report an issue with a track on Android, as there doesn't appear to be any options available? I've been forced to come to the Spotify Community website via the browser in order to ask this question. My reason for being here is this single....

  • Visitor
  • How do you report an issue with a track on Android, as there doesn't appear to be any options available? I've been forced to come to the Spotify Community website via the browser in order to ask this...
  • Mario
  • Spotify Legend
  • 376 Views
  • 3 replies
  • 0 likes
  • 376 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't share music to Instagram Stories

the choice to share music to the Instagram story disappears, so I can't to share the music I hear on Instagram.PlanFreeCountryIndonesiaDeviceXiaomi Redmi Note 5 ProOperating SystemAndroid PieMy Question or Issuethe option to share is missing

  • Visitor
  • the choice to share music to the Instagram story disappears, so I can't to share the music I hear on Instagram. Plan Free Country Indonesia Device Xiaomi Redmi Note 5 Pro Operating System And...
  • Mario
  • Spotify Legend
  • 1034 Views
  • 1 replies
  • 0 likes
  • Android
    Instagram Stories
  • 1034 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't share sings to my Instagram Story

PlanPremiumCountrySingaporeDeviceMi Max 2Operating SystemAndroid My Question or IssueI always used to be able to share songs to my instagram story. But recently the option wasn't available. I just updated both instagram and spotify thinking that was ...

  • Visitor
  • Plan Premium Country Singapore Device Mi Max 2 Operating System Android   My Question or Issue I always used to be able to share songs to my instagram story. But recently the option wa...
  • Mario
  • Spotify Legend
  • 504 Views
  • 3 replies
  • 1 likes
  • 504 Views
  • 3 replies
  • 1 likes

Superuser Contribution I cant seem to share a song to my IG stories. Help.

Hello, i have always shared songs tk my IG stories before.... but now that option/feature is missing... My apps are up to date. Im using Samsung galaxy a50

  • Regular
  • Hello, i have always shared songs tk my IG stories before.... but now that option/feature is missing...   My apps are up to date. Im using Samsung galaxy a50
  • Mario
  • Spotify Legend
  • 774 Views
  • 4 replies
  • 1 likes
  • 774 Views
  • 4 replies
  • 1 likes

Superuser Contribution How to look up the recent songs I've listened to

PlanFree/PremiumCountry Device(Android)Operating System(Android My Question or Issues:How to look up the recent songs I've listened to

  • Visitor
  • Plan Free/Premium Country   Device (Android) Operating System (Android   My Question or Issues: How to look up the recent songs I've listened to
  • Mario
  • Spotify Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Some song stops when casted to chromecast

PlanPremium DeviceOneplus7pro, samsung s8 and every device tested My Question or IssueSome song keeps playing but seems muted out when casted on chromecast. Other one stops. Both things happen at a certain point of the songs (where maybe previously t...

  • Newbie
  • Plan Premium   Device Oneplus7pro, samsung s8 and every device tested   My Question or Issue Some song keeps playing but seems muted out when casted on chromecast. Other one stops. B...
  • 325 Views
  • 0 replies
  • 0 likes
  • 325 Views
  • 0 replies
  • 0 likes

Não reproduz a música de um artista

PlanPremium famíliaCountryBrasil Device(Moto E6 plus) My Question or Issue Sempre que eu tento reproduzir as músicas do Red Velvet, tanto pelo celular quanto computador ou Ipad, a música simplesmente no toca. Quando tentei pelo desktop, apareceu uma ...

  • Casual Listener
  • Plan Premium família Country Brasil   Device (Moto E6 plus)     My Question or Issue   Sempre que eu tento reproduzir as músicas do Red Velvet, tanto pelo celular quant...
  • Mozer
  • Composer
  • 706 Views
  • 3 replies
  • 0 likes
  • 706 Views
  • 3 replies
  • 0 likes

Superuser Contribution Random pause on Samsung

PlanPremiumCountrySouth AfricaDeviceSamsung Galaxy 10Operating SystemAndroid 10 My Question or IssueSo I've been subscribed for a while now and this happens a lot and is quite irritating. My music keep pausing and unpausing randomly. It not my wifi i...

  • Visitor
  • Plan Premium Country South Africa Device Samsung Galaxy 10 Operating System Android 10   My Question or Issue So I've been subscribed for a while now and this happens a lot and is quit...
  • Ivan
  • Spotify Legend
  • 459 Views
  • 1 replies
  • 0 likes
  • 459 Views
  • 1 replies
  • 0 likes

[Android][Browse] Android Auto albums start with random track

I only listen to full albums on Spotify, but when selecting an album through Android Auto the album doesn't start from track 1. It seems like albums begin at a random track, even when looking at the tracklisk. The only workaround I found is to go to ...

  • Casual Listener
  • I only listen to full albums on Spotify, but when selecting an album through Android Auto the album doesn't start from track 1. It seems like albums begin at a random track, even when looking at the ...
  • biv_3
  • Casual Listener
  • 995 Views
  • 2 replies
  • 3 likes
  • Android
    Browse
  • 995 Views
  • 2 replies
  • 3 likes

app lags - clean install helps only temporarily

account PremiumCountry Germany DeviceSamsung Galaxy 7Operating SystemAndroid 8.0.0 My Question or IssueI've had this problem for several years now - Spotify becomes unresponsive in search mode or when I try to access my library. I've done a clean ins...

  • Casual Listener
  • account Premium Country Germany   Device Samsung Galaxy 7 Operating System Android 8.0.0   My Question or Issue I've had this problem for several years now - Spotify becomes unre...
  • 437 Views
  • 0 replies
  • 1 likes
  • 437 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify audio began failing with Chromecast

PlanPremiumCountryArgentina DeviceXiaomi MiA2Operating SystemAndroid 9 My Question or Issue I'd been using chromecast with Spotify without problems but suddenly, it doesn't play more than one song and then it stops. I can see that it continues playin...

  • Newbie
  •   Plan Premium Country Argentina  Device Xiaomi MiA2 Operating System Android 9   My Question or Issue  I'd been using chromecast with Spotify without problems but sudd...
  • ewotring
  • Casual Listener
  • 2332 Views
  • 7 replies
  • 1 likes
  • 2332 Views
  • 7 replies
  • 1 likes

My listening activity not updating for my friends to see, but only when connected to a wifi device

My Question or IssueI have found that my listening activity is only updating for my friends to see, when i'm playing from my computer or telephone through speakers og through jackstick. But mostly im playing music through my wifi devices, which does ...

  • Visitor
  • My Question or Issue I have found that my listening activity is only updating for my friends to see, when i'm playing from my computer or telephone through speakers og through jackstick. But mostly ...
  • 754 Views
  • 0 replies
  • 1 likes
  • device
    Friends
    listening activity
    Update
  • 754 Views
  • 0 replies
  • 1 likes

Volume LOW?

PlanPremiumCountryUSADeviceSamsung Galaxy S9+Operating SystemNot sure. Whatever is newest I guess? My Question or IssueMy question is this: Does Spotify in general have less volume than other music apps? The reason why I ask is because yesterday I go...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy S9+ Operating System Not sure. Whatever is newest I guess?   My Question or Issue My question is this: Does Spotify in general have les...
  • skunk3
  • Casual Listener
  • 1010 Views
  • 2 replies
  • 0 likes
  • 1010 Views
  • 2 replies
  • 0 likes

Volume spikes for 1 sec when app first launched

It bursts my ears. This problem occurs specifically when the app is just launched (as opposed to being brought back from background) and when the first song is played. The volume just spikes up to what I believe to be max for one split second and the...

  • Visitor
  • It bursts my ears. This problem occurs specifically when the app is just launched (as opposed to being brought back from background) and when the first song is played. The volume just spikes up to wh...
  • 491 Views
  • 0 replies
  • 0 likes
  • Volume Levels
  • 491 Views
  • 0 replies
  • 0 likes

It's been 2 years since my local files last synced with my phone.

I've tried clearing cache, reinstalling, disabling firewall, disabling avg, a different PC, different mobile, different church, PC as wifi hotspot, different WiFi. The meta data isn't the problem, all the tracks just stay greyed out on my Samsung tab...

  • Casual Listener
  • I've tried clearing cache, reinstalling, disabling firewall, disabling avg, a different PC, different mobile, different church, PC as wifi hotspot, different WiFi. The meta data isn't the problem, al...
  • thisisafish
  • Casual Listener
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

New home screen

Hello the new home screen is gone i cannot see the six recommendations anymore. I tried everything. Anybody else with this problem.PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows ...

  • Visitor
  • Hello the new home screen is gone i cannot see the six recommendations anymore. I tried everything. Anybody else with this problem. Premium Country   Device (iPhone 8, Samsung Galaxy 9, Mac...
  • 387 Views
  • 0 replies
  • 0 likes
  • 387 Views
  • 0 replies
  • 0 likes