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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375633 Views

541 replies

34 likes

Account
Free
  • 375633 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7535 Views

0 replies

7 likes

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Solved!!Superuser Contribution Fila de reprodução

Minha fila de reprodução fica voltando na primeira música toda hora. Eu entro pra conferir, me mostra tudo certo, na sequência que eu quero, mas toca uma ou duas faixas e volta pra primeira música.Tem como resolver isso?

Casual Listener

Minha fila de reprodução fica voltando na primeira música toda hora. Eu entro pra conferir, me mostra tudo certo, na sequência que eu quero, mas toca uma ou duas faixas e volta pra primeira música. ...

tostesarantes

Casual Listener

1045 Views

3 replies

0 likes

  • 1045 Views
  • 3 replies
  • 0 likes

Solved!! Songs skip when swiping above phone

PremiumUSA Google Pixel 4Android 10 Whenever I move my hand over my screen, without touching it, the song either skips forward or back, depending on which way I move. For example, if I'm holding something in my hand and move it to the right, over the...

Casual Listener

  Premium USA   Google Pixel 4 Android 10   Whenever I move my hand over my screen, without touching it, the song either skips forward or back, depending on which way I move.&nb...

dlraar

Casual Listener

2566 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! UI freezes on Android TV

PlanPremium FamilyCountryCzech republicDevicePhilips 48PUS7600/R3Operating SystemAndroid 8 My Question or IssueI have a problem with Spotify app on my Android TV with Android 8. UI completely freezes after random amount of time. It usualy happens dur...

Casual Listener

Plan Premium Family Country Czech republic Device Philips 48PUS7600/R3 Operating System Android 8   My Question or Issue I have a problem with Spotify app on my Android TV with Android...

daniellukes

Casual Listener

4858 Views

6 replies

6 likes

  • 4858 Views
  • 6 replies
  • 6 likes

Genre radio not playing only allows me to select playlists recommendations?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

321 Views

0 replies

0 likes

  • 321 Views
  • 0 replies
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Spotify interrupts playback of other apps

PlanPremiumCountryUKDeviceSamsung Galaxy S10+Operating SystemAndroid My Question or IssueI'm having ongoing problems with Spotify. When I am playing audio back from any other app (BBC Sounds, Soundcloud, Mixcloud, Browser) Spotify occasionally interr...

Visitor

Plan Premium Country UK Device Samsung Galaxy S10+ Operating System Android   My Question or Issue I'm having ongoing problems with Spotify.  When I am playing audio back from any...

499 Views

0 replies

1 likes

  • 499 Views
  • 0 replies
  • 1 likes

Spotify artwork not picked up by 3rd party app

PlanPremiumCountryUKDeviceHonor 9Operating SystemAndroid 9 Spotify artwork not being picked up / displlayed by 3rd party app / hardware I have a BMW nav VI sat nav on which you can link the device to your phone via BT to listen to your music/ playlis...

Regular

Plan Premium Country UK Device Honor 9 Operating System Android 9   Spotify artwork not being picked up / displlayed by 3rd party app / hardware   I have a BMW nav VI sat nav o...

428 Views

0 replies

0 likes

  • 428 Views
  • 0 replies
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Error when playing music from certain artists on phone

When I go to certain artists artist page, or home page it just loads for a very long time. Then when I´m able to enter the page, it won't play the songs and when it does I cant skip, pause or rewind the song(It says that its paused etc, but in realit...

Visitor

When I go to certain artists artist page, or home page it just loads for a very long time. Then when I´m able to enter the page, it won't play the songs and when it does I cant skip, pause or rewind ...

316 Views

0 replies

0 likes

  • 316 Views
  • 0 replies
  • 0 likes

No option for share to instagram

PlanPremiumCountryIndonesiaDeviceSamsung Note 9Operating SystemAndroid 10 My Question or IssueThere is no option for sharing to instagram.Really appriciate it if you can help to fix this.I already tried to clear data of the Spotify app and uninstall ...

Casual Listener

Plan Premium Country Indonesia Device Samsung Note 9 Operating System Android 10   My Question or Issue There is no option for sharing to instagram. Really appriciate it if you can he...

337 Views

0 replies

0 likes

  • 337 Views
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  • 0 likes

Superuser Contribution No option for sharing song to Instagram Story

PlanPremiumCountryIndonesiaDeviceSamsung Galaxy A5 (2017)Operating SystemAndroid 8.0.0 (Oreo) My Question or IssueThere's no option for sharing songs to Instagram story in my Spotify app (Updated to the latest one ver 8.5.26.1031) and my Instagram al...

Casual Listener

Plan Premium Country Indonesia Device Samsung Galaxy A5 (2017) Operating System Android 8.0.0 (Oreo)   My Question or Issue There's no option for sharing songs to Instagram story ...

wiraachandra

Casual Listener

1645 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Radio option not working

PlanPremiumCountryUSADevice Samsung Galaxy 10Operating System Android Oreo My Question or Issue Even time I press the play radio option on the genre pages nothing happens no music will play and its that way on even page

Visitor

Plan Premium Country USA Device Samsung Galaxy 10 Operating System  Android Oreo   My Question or Issue   Even time I press the play radio option on the genre pages...

dinomight

Spotify Star

539 Views

1 replies

0 likes

  • 539 Views
  • 1 replies
  • 0 likes

Songs Repeat in Queue and Others Disappear

PlanPremiumCountryUKDeviceSamsung Galaxy S8 & Samsung Galaxy S7 My Question or IssueWe listen to Spotify through Yamaha Musicast speakers and on occasions when we're simply searching for different artists and songs (as opposed to a Playlist), we "add...

Casual Listener

Plan Premium Country UK Device Samsung Galaxy S8 & Samsung Galaxy S7   My Question or Issue We listen to Spotify through Yamaha Musicast speakers and on occasions when we're simply s...

Noah

Spotify Star

3074 Views

8 replies

3 likes

disappearing songs
repeats
  • 3074 Views
  • 8 replies
  • 3 likes

Superuser Contribution plays first music whenever i pick anywhere

PlanPremiumCountryPhilippines DeviceSamsung Galaxy S5, Nokia C1Operating SystemAndroid My Question or Issuewhenever i choose an unshuffled song to play, the next song plays the first song on my library and it frustrates me because i need to select ag...

Visitor

Plan Premium Country Philippines   Device Samsung Galaxy S5, Nokia C1 Operating System Android   My Question or Issue whenever i choose an unshuffled song to play, the next song ...

Mario

Spotify Legend

457 Views

1 replies

1 likes

  • 457 Views
  • 1 replies
  • 1 likes

"Okay Google, play my Liked songs" - why does it turn shuffle on!?!?!

I've spent wasted months with Spotify even with upper level support to figure this out but frankly they're extremely incompetent.Used to be: "Okay Google, play my music" and it would play your default Spotify playlist (My Liked Songs it's called now)...

Regular

I've spent wasted months with Spotify even with upper level support to figure this out but frankly they're extremely incompetent. Used to be: "Okay Google, play my music" and it would play your...

2969 Views

0 replies

4 likes

  • 2969 Views
  • 0 replies
  • 4 likes

Android Smart TV App Constantly Freezes

My Question or IssueWhen trying to use the Spotify app on my Sony Smart TV: leaving the app open for any extended period of time (over 3-5 minutes) will cause the app to freeze. Music still plays in the background but the screen is unresponsive and o...

Visitor

My Question or Issue When trying to use the Spotify app on my Sony Smart TV: leaving the app open for any extended period of time (over 3-5 minutes) will cause the app to freeze. Music still plays i...

manukau

Regular

4647 Views

6 replies

3 likes

Android
application
bug
Freezing
Sony
TV
  • 4647 Views
  • 6 replies
  • 3 likes

Queue notoriously disappears

PlanPremiumCountryPolandDeviceOnePlus 3tOperating SystemAndroid 9 My Question or IssueMy queue (usually over a hundred songs which I add manually) notoriously disappears and never comes back. I have never asked for help before as I could not figure o...

Casual Listener

Plan Premium Country Poland Device OnePlus 3t Operating System Android 9   My Question or Issue My queue (usually over a hundred songs which I add manually) notoriously disappears and ...

538 Views

0 replies

0 likes

Queue bug
  • 538 Views
  • 0 replies
  • 0 likes

Instagram/Facebook "play on spotify" linking won't play song

When a song is linked through facebook or instagram via a story post, the song won't play at all. Sometimes it may take you to the song's album or single page, sometimes it just crashes. PlanPremiumCountryAustraliaDeviceGalaxy S8+Operating SystemAndr...

Visitor

When a song is linked through facebook or instagram via a story post, the song won't play at all. Sometimes it may take you to the song's album or single page, sometimes it just crashes.   &nb...

446 Views

0 replies

0 likes

  • 446 Views
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  • 0 likes

Android App UX issue

PlanFree/PremiumCountrySpainDeviceAny Android deviceOperating SystemAndroid 9 My Question or IssueIn the player screen, in a song with more than one artist, when you click in the artist name, it always navigates to the artist detail of the first arti...

Newbie

Plan Free/Premium Country Spain Device Any Android device Operating System Android 9   My Question or Issue In the player screen, in a song with more than one artist, when you click in...

389 Views

0 replies

0 likes

  • 389 Views
  • 0 replies
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Superuser Contribution Only hear loud static while using earbuds

So i have this problem where i only hear extremely loud static while playing songs. I have Samsung Galaxy S6. Things i have tried/discovered:- Without earbuds(using the phone's speakers) the songs play fine- There's no loud static in any other app(Yo...

Newbie

So i have this problem where i only hear extremely loud static while playing songs. I have Samsung Galaxy S6. Things i have tried/discovered: - Without earbuds(using the phone's speakers) the songs ...

Sirnelsor

Visitor

1494 Views

2 replies

3 likes

static android
  • 1494 Views
  • 2 replies
  • 3 likes

Superuser Contribution A Music Randomly Start and Mute.

PlanPremium FamilyCountryTurkey Fedora Linux , Android My Question or Issue I have changed my password and logout from all devices. While listening a playlist a random song from artist called 'Qlippoth' start to play and mute the sound. If I do nothi...

Casual Listener

Plan Premium Family Country Turkey     Fedora Linux ,  Android    My Question or Issue   I have changed my password and logout from all devices. While listenin...

porda

Casual Listener

1677 Views

14 replies

2 likes

  • 1677 Views
  • 14 replies
  • 2 likes

Stops playing frequently

PlanPremiumCountryPhilippinesDevice(Samsung Galaxy A50)Operating System(Andriod 10) My Question or IssueIts stops playing after i finish 2 or 3 musics. And I've been struggling to fix this problem for like a month now. And as you can see. I dont put ...

Visitor

  Plan Premium Country Philippines Device (Samsung Galaxy A50) Operating System (Andriod 10)   My Question or Issue Its stops playing after i finish 2 or 3 musics. And I've been...

369 Views

0 replies

0 likes

  • 369 Views
  • 0 replies
  • 0 likes