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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Thrinkxs

Visitor

410697 Views

554 replies

37 likes

Account
Free
  • 410697 Views
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  • 37 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8966 Views

0 replies

7 likes

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Phone restarts on it's own when I try to open Spotify.

PlanPremiumCountryGreeceDeviceXiaomi Redmi 5 PlusOperating System Android 8.1.0 (Oreo), MIUI Global 11.0.2 My Question or IssueHey, my problem is that I can't open Spotify when I open Spotify my phone restart on its own. I have reinstalled it up to 1...

Visitor

Plan Premium Country Greece Device Xiaomi Redmi 5 Plus Operating System  Android 8.1.0 (Oreo), MIUI Global 11.0.2   My Question or Issue Hey, my problem is that I can't open Spoti...

265 Views

0 replies

0 likes

  • 265 Views
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Liked music auto shuffles

Premium Account CountryMexico DeviceSamsung J7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIm a Premium User and always have shuffle turned off, Automix option too, well when i play my liked playlist everything plays as...

Visitor

  Premium Account  Country Mexico  Device Samsung J7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Im a Premium User and always ha...

274 Views

0 replies

0 likes

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Solved!! "Go online to see menu" when trying to add a song to the play queue

Since that latest update to my Android phone when I click three dots next to a track on an offline playlist, to select "Add to Up Next", it tells me I have to go online to see the menu. I wondering why I'm paying for a feature, offline playlists, if ...

Music Fan

Since that latest update to my Android phone when I click three dots next to a track on an offline playlist, to select "Add to Up Next", it tells me I have to go online to see the menu.   ...

JadeLWalker

Casual Listener

10781 Views

3 replies

4 likes

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  • 3 replies
  • 4 likes

always the same songs from playlist

PlanFreeCountryGermanyDeviceSamsung A6Operating SystemAndroidHi, when I start spotify and want to play my playlist with about 50 songs in it, it always plays the same songs. Even if I add new songs to the list it always plays the same songs. Even in ...

Visitor

Plan Free Country Germany Device Samsung A6 Operating System Android Hi, when I start spotify and want to play my playlist with about 50 songs in it, it always plays the same songs.  Eve...

230 Views

0 replies

0 likes

  • 230 Views
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Log in problem and playback problem

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was having an issue that spotify would stop during a song, sometimes after 1 song sometimes...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I was ...

376 Views

0 replies

0 likes

internet connection
playback
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Local Files

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe need an update that we can do local files directly on mobile phones and tablets instead of...

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue We need...

293 Views

0 replies

0 likes

  • 293 Views
  • 0 replies
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Everytime i pause spotify it restarts

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueEverytime I pause the app through the music control or if I play a video or a sound on another app that pauses spotify, the spotify app/music contr...

Casual Listener

Plan Premium Country United Kingdom Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue Everytime I pause the app through the music control or if I play a...

397 Views

0 replies

0 likes

  • 397 Views
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Superuser Contribution Download of local files not possible anymore

PlanPremiumCountryGermany DeviceLG G4Operating SystemAndroid 6.0 Hallo everyone, Until the day before yesterday, everything went well: i have lots of local files on my computer which I imported in the desktop-version (Windows 10), put into a playlist...

Casual Listener

Plan Premium Country Germany   Device LG G4 Operating System Android 6.0   Hallo everyone,   Until the day before yesterday, everything went well: i have lots of local file...

Intrater43

Visitor

1484 Views

4 replies

0 likes

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  • 4 replies
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Superuser Contribution App update changes. Keep accidentally pressing hide this song.

I recently updated the spotify app. Now when I click the 3 vertical dot menu for a song the first option is hide this song. It used to be add this song to a playlist, and my muscle memory keeps clicking the first option which is now hide this song. T...

Newbie

I recently updated the spotify app. Now when I click the 3 vertical dot menu for a song the first option is hide this song. It used to be add this song to a playlist, and my muscle memory keeps click...

Xenia

Moderator

570 Views

1 replies

0 likes

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Superuser Contribution I can't see the "EDIT PROFILE" button on my mobile app underneath my name.

Premium (Family Plan), Samsung Galaxy 8Since I've had my Spotify account, on the "View Profile" page of the app, underneath my name, where Google guides have showed an "Edit Profile" button, I only saw "Find Friends". I tapped the "Find Friends" butt...

Visitor

Premium (Family Plan), Samsung Galaxy 8 Since I've had my Spotify account, on the "View Profile" page of the app, underneath my name, where Google guides have showed an "Edit Profile" button, I only...

Ivan

Spotify Legend

6083 Views

1 replies

1 likes

app issue
Technical Error
  • 6083 Views
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Solved!!Superuser Contribution Frais innatendus

Bonjour.. J'ai été prélevé 2 fois de 14,99 € le 01/04/20 et le 01/05/2020 .. pourquoi ? Alors que je suis a Spotify free . Isabelle

Visitor

Bonjour..   J'ai été prélevé 2 fois de 14,99 € le 01/04/20 et le 01/05/2020 .. pourquoi ? Alors que je suis a Spotify free .   Isabelle  

Ivan

Spotify Legend

673 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Version 8.5.56.1186 on Android 10 took away SD card support?

PlanPremiumCountryUSADeviceSamsung Galaxy S9+Operating SystemAndroid 10 My Question or Issueas stated in title, my app no longer shows an option to save downloaded files to the SD card, and this is a huge deal breaker for me because I have a large co...

Newbie

Plan Premium Country USA Device Samsung Galaxy S9+ Operating System Android 10   My Question or Issue as stated in title, my app no longer shows an option to save downloaded files to t...

Jessielew

Regular

596 Views

1 replies

0 likes

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  • 1 replies
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My Duo can´t download songs

I bought the spotify duo and then I register my duo. It worked perfectly at the beginning but we realize that when she wanted to download a song, album,etc. the option to download did not appear. PlanPremium DuoCountryPanamáDeviceI have a Huawei Y6 2...

Visitor

I bought the spotify duo and then I register my duo. It worked perfectly at the beginning but we realize that when she wanted to download a song, album,etc. the option to download did not appear...

1803 Views

0 replies

2 likes

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Bluetooth audio stops working after a couple of seconds - works in other apps

PlanPremiumCountrySweden DeviceHuawei Mate 10proOperating SystemAndroid 9, Emui 9.1.0 My Question or Issue When I try to play music in my connected Bluetooth headphones audio cuts out after just a couple of seconds. Looks like song is still playing a...

Music Fan

  Plan Premium Country Sweden   Device Huawei Mate 10pro Operating System Android 9, Emui 9.1.0   My Question or Issue   When I try to play music in my connected Blue...

991 Views

0 replies

0 likes

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Solved!!Superuser Contribution After I canceled premium I've been getting nonstop "You discovered a Premium Feature" popups

PlanFreeCountryUSDeviceSamsung Galaxy 9Operating SystemWindows 10 My Question or IssueLike the subject says I've been getting those pop ups repeatedly and that would sometimes cause the spotify app on the phone to crash. All I've done so far is delet...

Casual Listener

Plan Free Country US Device Samsung Galaxy 9 Operating System Windows 10   My Question or Issue Like the subject says I've been getting those pop ups repeatedly and that would sometime...

4lejandro

Casual Listener

1074 Views

2 replies

0 likes

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Spotify abre automaticamente quando conecta com o Bluetooth do carro

PlanFree/PremiumCountryBrazilDeviceSamsung Galaxy A30SOperating SystemAndroid 9 My Question or IssueQuando conecta meu smartphone no Bluetooth do carro e aperto a opção MEDIA, o App Spotify abre automaticamente em meu smartphone. Isso é desagradável,...

Visitor

Plan Free/Premium Country Brazil Device Samsung Galaxy A30S Operating System Android 9   My Question or Issue Quando conecta meu smartphone no Bluetooth do carro e aperto a opção MEDIA...

gggeek

Casual Listener

10977 Views

1 replies

1 likes

  • 10977 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify automatically starts playing on phone

While connecting to a bluetooth speaker and using another app to play music(Pandora), Spotify starts up on its own and overtakes control of the speaker. Spotify is NOT loaded in the background. This also happens when I turn bluetooth on on the phone,...

Visitor

While connecting to a bluetooth speaker and using another app to play music(Pandora), Spotify starts up on its own and overtakes control of the speaker. Spotify is NOT loaded in the background. This ...

gggeek

Casual Listener

680 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Superuser Contribution Podcast tab not loading

PlanPremiumCountryGermanyDeviceSamsung Galaxy S7Operating SystemAndroid 8.0.0 My Question or IssueWhen I go into the Podcast Tab under Library I see the endless green ring of doom.

Visitor

Plan Premium Country Germany Device Samsung Galaxy S7 Operating System Android 8.0.0   My Question or Issue When I go into the Podcast Tab under Library I see the endless green ring of...

Ivan

Spotify Legend

542 Views

1 replies

1 likes

  • 542 Views
  • 1 replies
  • 1 likes

Superuser Contribution Podcasts on android

Hey everyone! I have a premium account on a Galaxy S5, and for some reason for a few days now I'm unable to listen to any podcasts on my mobile app. Music is totally fine but whenever I want to play a podcast episode or even browes through differet p...

Newbie

Hey everyone!    I have a premium account on a Galaxy S5, and for some reason for a few days now I'm unable to listen to any podcasts on my mobile app. Music is totally fine but whenever ...

Ivan

Spotify Legend

981 Views

1 replies

0 likes

  • 981 Views
  • 1 replies
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Requested song through Google home/assistant always plays twice

PlanPremiumCountryUnited States of AmericaDeviceGoogle pixel 2XL, Google home miniOperating SystemAndroid 10 My Question or IssueWhenever I ask the Google Assistant to play a specific song through Spotify, the song will always play twice in a row. Th...

Newbie

Plan Premium Country United States of America Device Google pixel 2XL, Google home mini Operating System Android 10   My Question or Issue Whenever I ask the Google Assistant to play a...

crazyascarl

Casual Listener

1210 Views

1 replies

6 likes

bug
Replay
  • 1210 Views
  • 1 replies
  • 6 likes