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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 939 Views
  • 0 replies
  • 4 likes

Superuser Contribution downloading songs in bulk

i know there are other threads on this topic, but I have a ? that probably has not been answered before. or maybe so.... I have a samsung phone. there are 2 questions here: 1) how do I download tunes and put them on a local playlist on this phone? an...

  • Gig Goer
  • i know there are other threads on this topic, but I have a ? that probably has not been answered before.  or maybe so....   I have a samsung phone.  there are 2 questions here: &nbs...
  • Peter
  • Spotify Legend
  • 803 Views
  • 1 replies
  • 0 likes
  • music
  • 803 Views
  • 1 replies
  • 0 likes

Local File on Spotify Mobile is unplayable

PlanPremiumCountryThailand DeviceSamsung Note 10, LenovoOperating SystemAndroid, Windows 10 My Question or IssueHi, I can't play the local files, which I have on my PC, on my mobile device. I have enabled the local file on my PC. It is working just f...

93888738_262223605176376_524116203455643648_n.jpg 93775117_160268005280341_6712272007989297152_n.jpg
  • Visitor
  • Plan Premium Country Thailand   Device Samsung Note 10, Lenovo Operating System Android, Windows 10   My Question or Issue Hi, I can't play the local files, which I have on my PC...
  • CouchMountain
  • Casual Listener
  • 646 Views
  • 1 replies
  • 0 likes
  • 646 Views
  • 1 replies
  • 0 likes

adding song to multiple playlists and delete a song when you dont want to listen it easily

My Question or Issue ***** very importat I have been using Spotify for a long time but I hate when I tried to add multiple list a song at once. I hate to find that lists and add the song separately. If possible please change the view and support addi...

  • Casual Listener
  • My Question or Issue   ***** very importat   I have been using Spotify for a long time but I hate when I tried to add multiple list a song at once. I hate to find that lists and add ...
  • minnak
  • Casual Listener
  • 427 Views
  • 1 replies
  • 0 likes
  • 427 Views
  • 1 replies
  • 0 likes

Can't find watch app Galaxy store

CountryBrasilDeviceGalaxy s9 + gear s2Operating SystemAndroid 9. Tizen 2.3 My Question or IssueI cantc find de Spotify app for de gear S2 on the falaxG store.I have the watch for a few years now and used it with a few different phones. Found a simila...

  • Casual Listener
  •   Country Brasil Device Galaxy s9 + gear s2 Operating System Android 9. Tizen 2.3   My Question or Issue I cantc find de Spotify app for de gear S2 on the falaxG store. I have the...
  • Whereisit
  • Casual Listener
  • 1918 Views
  • 6 replies
  • 1 likes
  • Android
    Galaxy app
    Samsung
    tizen
    wearable
  • 1918 Views
  • 6 replies
  • 1 likes

Limited queue issue

PlanPremiumCountryItalyDeviceHonor 9Operating SystemAndroid 9 Pie My Question or IssueI found my queue being bugged when listening to my liked songs.If I play the 1st song and then go to the previous one (while having the repeat album/playlist button...

  • Visitor
  • Plan Premium Country Italy Device Honor 9 Operating System Android 9 Pie   My Question or Issue I found my queue being bugged when listening to my liked songs. If I play the 1st song ...
  • 296 Views
  • 0 replies
  • 0 likes
  • 296 Views
  • 0 replies
  • 0 likes

Loud white noise when listening with wired earphones

PlanPremiumCountryCanadaDeviceSamsung Galaxy S6Operating SystemAndroid My Question or IssueMy issue is when trying to listen to music through wired earphones on my phone, all I get is loud and unbearable white noise. But when I plug in my earphones w...

  • Visitor
  • Plan Premium Country Canada Device Samsung Galaxy S6 Operating System Android   My Question or Issue My issue is when trying to listen to music through wired earphones on my phone, all...
  • 639 Views
  • 0 replies
  • 1 likes
  • 639 Views
  • 0 replies
  • 1 likes

Spotify not available in watch-only mode? Samsung Active 2

PlanPremiumCountryUKDeviceSamsung S20 / Samsung Active Watch 2Operating SystemAndroid Oreo My Question or IssueHi, I've recently got a Samsung Active Watch 2, but I can't seem to download/find the Spotify app when using the watch in watch-only mode. ...

  • Visitor
  • Plan Premium Country UK Device Samsung S20 / Samsung Active Watch 2 Operating System Android Oreo   My Question or Issue Hi,   I've recently got a Samsung Active Watch 2, but I ...
  • 296 Views
  • 0 replies
  • 0 likes
  • 296 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Spotify stops after 5 seconds on an elder Android 6 device

PlanPremiumCountryGermanyDeviceSM-T700, Galaxy Tab SOperating SystemAndroid 6 My Question or IssueDue to the lockdown, i have tried to setup spotify on our old galaxy tab s, so my daughter can use it. I just installed it and logged in. My library wor...

  • Casual Listener
  • Plan Premium Country Germany Device SM-T700, Galaxy Tab S Operating System Android 6   My Question or Issue Due to the lockdown, i have tried to setup spotify on our old galaxy tab s, ...
  • trichter
  • Casual Listener
  • 496 Views
  • 2 replies
  • 0 likes
  • 496 Views
  • 2 replies
  • 0 likes

Search cyrillic song issue

PlanPremiumCountryLithuaniaDeviceSamsung Note 8Operating SystemAndroid Oreo My Question or IssueHi there, I got next issue:When you trying to seach for song in your Library, writen by cyrillic, search results will depend of the char case, you type.On...

  • Newbie
  • Plan Premium Country Lithuania Device Samsung Note 8 Operating System Android Oreo   My Question or Issue Hi there,  I got next issue: When you trying to seach for song in ...
  • Kot03aBp
  • Casual Listener
  • 664 Views
  • 1 replies
  • 2 likes
  • Android
    Search
  • 664 Views
  • 1 replies
  • 2 likes

Superuser Contribution Android App Running Slow

PlanPremiumCountrySpainDeviceXiaomi Redmi note 8 proOperating SystemAndroid Pie My Question or IssueI've been having problems with my Spotify account since my last phone, which was a Huawei P8 Lite 2017, and it is that it takes ridiculous time to loa...

  • Casual Listener
  • Plan Premium Country Spain Device Xiaomi Redmi note 8 pro Operating System Android Pie   My Question or Issue I've been having problems with my Spotify account since my last phone, whi...
  • Elena
  • Moderator
  • 1241 Views
  • 3 replies
  • 0 likes
  • Android
    slow
    Slow Spotify. Laggy. Slow to start. Buggy. CarPlay.
  • 1241 Views
  • 3 replies
  • 0 likes

Superuser Contribution Sign in issue

I have an issue on Spotify 1 and a half year now. On my old phone it was keeping telling me "you are out of connection" and I couldn't do anything except listening the downloaded songs. When I changed phone this kept happening so I decided to reinsta...

  • Visitor
  • I have an issue on Spotify 1 and a half year now. On my old phone it was keeping telling me "you are out of connection" and I couldn't do anything except listening the downloaded songs. When I change...
  • Ivan
  • Spotify Legend
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Blocked/ban artists still playing songs they are featured on

When I set an artist to blocked, it doesn't block songs where they are featured on.Blocking the artist should include songs where they are being featured.

  • Regular
  • When I set an artist to blocked, it doesn't block songs where they are featured on. Blocking the artist should include songs where they are being featured.
  • Ivan
  • Spotify Legend
  • 1380 Views
  • 1 replies
  • 0 likes
  • 1380 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast funktionieren unter Android 4.1.2 nicht

PlanFamilyCountryAustriaDeviceSamsung GT-P3100Operating SystemAndroid 4.1.2 Hallo!Bei meinem angeführten Tablet funktionieren keine Podcasts. Sie werden zwar gefunden aber wenn man auf die Schaltfläche/Playlist des jeweiligen Podcast drückt passiert ...

  • Visitor
  • Plan Family Country Austria Device Samsung GT-P3100 Operating System Android 4.1.2   Hallo! Bei meinem angeführten Tablet funktionieren keine Podcasts. Sie werden zwar gefunden aber we...
  • Ivan
  • Spotify Legend
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema com o site de pagamento no cartao

PlanPremiumCountryBrazil DeviceS6 edgeOperating SystemAndroid My Question or IssueNo site de pagamento, quando seleciono a opcao de cartao de debito, os numeros embaixo nao mudam para a numeragem de cartao de debito, permanecem com a numeragem de car...

  • Visitor
  • Plan Premium Country Brazil   Device S6 edge Operating System Android   My Question or Issue No site de pagamento, quando seleciono a opcao de cartao de debito, os numeros embaix...
  • Ivan
  • Spotify Legend
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Spotify lite has stopped working

PlanFreeCountryIndiaDeviceSamsungGalaxy M31 My Question or IssueIt has been two days since the Spotify lite version has stopped working. When I click on a song it says that it's trying to connect then the taskbar stops working. Everything else works ...

  • Visitor
  • Plan Free Country India Device SamsungGalaxy M31   My Question or Issue It has been two days since the Spotify lite version has stopped working. When I click on a song it says that it's ...
  • 680 Views
  • 0 replies
  • 0 likes
  • 680 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cant play music on android

PlanFreeCountryHungaryDeviceHuawei P Smart 2018 My Question or IssueHello, my problem is that I cant play music on my phone. I reuploaded it, deleted the cache files, and still nothing. If i want to play directly music from my playlists or from searc...

  • Casual Listener
  • Plan Free Country Hungary Device Huawei P Smart 2018   My Question or Issue Hello, my problem is that I cant play music on my phone. I reuploaded it, deleted the cache files, and still n...
  • Ivan
  • Spotify Legend
  • 609 Views
  • 3 replies
  • 0 likes
  • Help
  • 609 Views
  • 3 replies
  • 0 likes

Superuser Contribution App crashes on startup

PlanPremiumCountryGermanyDeviceSamsung Note 9Operating SystemAndroid 10 My Question or IssueI'm not able to open the app any more. It crashes and closes immediately after opening it. I deinstalled and installed the app from the Play store, cleared th...

  • Visitor
  • Plan Premium Country Germany Device Samsung Note 9 Operating System Android 10   My Question or Issue I'm not able to open the app any more. It crashes and closes immediately after ope...
  • Katerina
  • Spotify Legend
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is not loading on my phone

PlanFree/Premium Devicepoco f1Operating SystemAndroid 10 My Question or Issue

  • Visitor
  •   Plan Free/Premium     Device poco f1 Operating System Android 10   My Question or Issue  
  • Ivan
  • Spotify Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution La lista de reproducción se regresa al inicio

PlanPremiumCountry DeviceSamsung Galaxy A70Operating SystemAndroid My Question or IssueAl reproducir alguna canción dentro de una lista, al finalizar la reproducción se regresa al inicio de la lista. Por favor ayuda, es molesta la situación.

  • Visitor
  •   Plan Premium Country   Device Samsung Galaxy A70 Operating System Android   My Question or Issue Al reproducir alguna canción dentro de una lista, al finalizar la reproduc...
  • Ivan
  • Spotify Legend
  • 1174 Views
  • 1 replies
  • 1 likes
  • 1174 Views
  • 1 replies
  • 1 likes

Superuser Contribution Changed order of songs on shuffle play resets

PlanPremiumCountryGermanyDeviceHuawei Mate 20 LiteOperating SystemEmui 10.0.0 My Question or IssueI'm listening to my library on shuffle mode, and when I want to change the order of the upcoming songs, the order resets after a few seconds, and if I r...

  • Casual Listener
  • Plan Premium Country Germany Device Huawei Mate 20 Lite Operating System Emui 10.0.0   My Question or Issue I'm listening to my library on shuffle mode, and when I want to change the o...
  • Ivan
  • Spotify Legend
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes