Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
210767 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
561151 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
463064 Views
575 replies
39 likes
PlanFreeCountryUSA DeviceNexus 7 2013Operating SystemAndroid Marshmallow My Question or IssueI listen to Spotify almost exclusively on my tablet which sits in a holder on my desk in landscape mode. Up until today, everything worked great. But after t...
Plan Free Country USA Device Nexus 7 2013 Operating System Android Marshmallow My Question or Issue I listen to Spotify almost exclusively on my tablet which sits in a holder o...
793 Views
0 replies
5 likes
PlanPremiumCountryUKDeviceOnePlus 6TOperating SystemAndroid 10 I use my spotify at night as a sleep aid. I use offline mode and use downloaded playlists. However after different amounts of time (times are very infrequent... 10 mins, 45 mins, 2 hours ...
Plan Premium Country UK Device OnePlus 6T Operating System Android 10 I use my spotify at night as a sleep aid. I use offline mode and use downloaded playlists. However after differen...
Moderator
1509 Views
1 replies
1 likes
PlanPremiumCountryUnited StatesDeviceGalaxy S20 Plus & Active2 Watch Operating System(Android) My Question or Issue So I had to replace my iPhone and Series 4 iWatch, which I replaced with a Galaxy S20+ and Active2 watch with LTE. At first I thought ...
Plan Premium Country United States Device Galaxy S20 Plus & Active2 Watch Operating System (Android) My Question or Issue So I had to replace my iPhone and Series 4...
Moderator
569 Views
1 replies
0 likes
Hi, I have Mi Box S with latest software update. I can download app, but it immediately crashes after I try to open it. I tried clearing cache, data, reinstalling the app and even factory reset of Mi Box S itself. None of the solutions worked. Can yo...
Hi, I have Mi Box S with latest software update. I can download app, but it immediately crashes after I try to open it. I tried clearing cache, data, reinstalling the app and even factory reset of Mi...
497 Views
0 replies
0 likes
PremiumSwitzerlandHuawei Pro Lite20Android is up-to-date.On my computer I have Windows 10 Home, up to date aswell.So, basically only installed Spotify because Joe Rogan is switching over here.Got myself a premium test-version to check this app out. B...
Premium Switzerland Huawei Pro Lite20 Android is up-to-date. On my computer I have Windows 10 Home, up to date aswell. So, basically only installed Spotify because Joe Rogan is switching o...
Spotify Legend
500 Views
2 replies
0 likes
PlanFreeCountryIndia Device(onePlus 7T)Operating SystemAndroid v9.0 (Pie) My Question or IssueEven though my mobile data is working properly, Spotify doesn't work. I am not able to use Spotify since is says 'No internet connection'. Please help me so...
Plan Free Country India Device (onePlus 7T) Operating System Android v9.0 (Pie) My Question or Issue Even though my mobile data is working properly, Spotify doesn't work.&nbs...
Spotify Legend
430 Views
1 replies
0 likes
PlanPremiumCountry DeviceHuawei p30Operating SystemAndroid My Question or IssueDear all,I am listening to spotify all day on my phone, using bluetooth headset.Recently sometimes after I make a call spotify doesn't continue to play, sometimes is conti...
Plan Premium Country Device Huawei p30 Operating System Android My Question or Issue Dear all, I am listening to spotify all day on my phone, using bluetooth headset. Recent...
Newbie
522 Views
1 replies
0 likes
PlanFreeCountryPuerto RicoDeviceSamsung J7 Sky ProOperating SystemAndroid My Question or IssueMy son uninstall by mistake the Spotify App (he'sused for more than a year withoutany issue, when reintalled the screen remained black, with only the logo i...
Plan Free Country Puerto Rico Device Samsung J7 Sky Pro Operating System Android My Question or Issue My son uninstall by mistake the Spotify App (he'sused for more than a year witho...
Casual Listener
1045 Views
2 replies
0 likes
PlanFree/PremiumCountryUSADeviceMoto G7Operating SystemWindows 10 I have been able to create a playlist on my laptop from local files. They play fine on my laptop. When I try to download the playlist on my mobile phone the message says "waiting to do...
Plan Free/Premium Country USA Device Moto G7 Operating System Windows 10 I have been able to create a playlist on my laptop from local files. They play fine on my laptop. When I try t...
Spotify Star
500 Views
1 replies
0 likes
PlanPremiumCountryBrazilDeviceMoto OneOperating SystemAndroid 10 Since the first I started using Spotify with an premium account, I found this problem on the library. I already tried several times to follow artists but nothing is saved. In my case if...
Plan Premium Country Brazil Device Moto One Operating System Android 10 Since the first I started using Spotify with an premium account, I found this problem on the library. I already...
Casual Listener
936 Views
2 replies
0 likes
Hi. 2 days ago canvas in my Spotify started glitching and I don't know what to do. I happens most of the time (but no always), they get lighter and sometimes covers the buttons.
Hi. 2 days ago canvas in my Spotify started glitching and I don't know what to do. I happens most of the time (but no always), they get lighter and sometimes covers the buttons.
445 Views
0 replies
0 likes
PlanFree/CountryUSADevice Lenovo Tab 4, 8" Android Tablet, Quad-Core Processor, 1.4GHz, 16GB Storage, Slate Black, ZA2B0009US Operating System(, Android 8.1.0 ) My Question or IssueStraight up tell me the truth if spotify starting acting up because i...
Plan Free/ Country USA Device Lenovo Tab 4, 8" Android Tablet, Quad-Core Processor, 1.4GHz, 16GB Storage, Slate Black, ZA2B0009US Operating System (, Android &nbs...
Casual Listener
489 Views
1 replies
0 likes
PlanPremiumCountryFranceDeviceHonor v10Operating SystemAndroid 9 My Question or IssueWhen a song I searched ends, this song's radio is automatically played.But the first song of this radio is the song I just listened.So each time I play a song I must...
Plan Premium Country France Device Honor v10 Operating System Android 9 My Question or Issue When a song I searched ends, this song's radio is automatically played. But the first so...
Casual Listener
1132 Views
2 replies
0 likes
PlanPremium Device(Pocophone F1)Operating System(Android 10. Miui Global 11.0.8) My Question or IssueSpotify app stopped launching on my Pocophone F1. When I click on the shortcut a black screen with Spotify logo appears for a second and a message po...
Plan Premium Device (Pocophone F1) Operating System (Android 10. Miui Global 11.0.8) My Question or Issue Spotify app stopped launching on my Pocophone F1. When I click on the ...
711 Views
0 replies
0 likes
PlanPremium (Family)CountryGermanyDeviceLg G8s Operating SystemAndroid 9 (pie) My Question or IssueWhy is this option not available for my account?My friend has that option (and if i sign in with his account i got that option too) (See image)--> So i...
Plan Premium (Family) Country Germany Device Lg G8s Operating System Android 9 (pie) My Question or Issue Why is this option not available for my account? My friend ha...
Regular
722 Views
2 replies
0 likes
PlanPremiumCountryUSADevice( Samsung Galaxy A10, Macbook ProOperating System( Android 9) My Question or IssueI can't play songs uploaded to spotify I could at first play on all devices but now can't play them and/or will not download them. I have tri...
Plan Premium Country USA Device ( Samsung Galaxy A10, Macbook Pro Operating System ( Android 9) My Question or Issue I can't play songs uploaded to spotify I could at first p...
Casual Listener
567 Views
2 replies
0 likes
PlanPremiumCountryUKDeviceLaptopOperating SystemWindows 10 My Question or IssueI have been trying to acquire every recording and every track performed by my favourite artist and some of them are only available on Youtube as they were either never rel...
Plan Premium Country UK Device Laptop Operating System Windows 10 My Question or Issue I have been trying to acquire every recording and every track performed by my favourite artist ...
Spotify Legend
667 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceLG G6Operating SystemAndroid My Question or IssueThe play queue is inaccessible. I've got plenty in there, but I can't find or edit it. The queue button in the lower right corner doesn't work. It worked yesterday. I don't h...
Plan Premium Country USA Device LG G6 Operating System Android My Question or Issue The play queue is inaccessible. I've got plenty in there, but I can't find or edit it. The queue b...
Spotify Legend
496 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceSamsung Galaxy S10EOperating SystemAndroid 10 Whenever I click a song in a playlist, it turns off repeat and shuffle. It should not affect those settings.
Plan Premium Country US Device Samsung Galaxy S10E Operating System Android 10 Whenever I click a song in a playlist, it turns off repeat and shuffle. It should not affect those setti...
Spotify Legend
823 Views
1 replies
0 likes
PlanPremium/FamilyCountryPeru DeviceSamsung Galaxy S6Operating SystemAndroid Mi pregunta o problemaDesde que contraté el servicio premium que me permite descargar las canciones a mi teléfono,he presentado un problema que hace que sea demasiado incómo...
Plan Premium/Family Country Peru Device Samsung Galaxy S6 Operating System Android Mi pregunta o problema Desde que contraté el servicio premium que me permite descargar ...
Spotify Legend
1097 Views
1 replies
0 likes
