Android app crashes when I try to listen to podcasts

[Marelise]

Plan

Free

Country

South Africa

Device

Huawei Mate 9

Operating System

Android 9

My Question or Issue

App crashes when I try to listen to podcasts. 
Regardless of downloaded or streaming episode, regardless of length, every podcast episode on every show crashes the app. 
I see others have been mentioning this issue for months, with no response from Spotify.

I have restarted the app, my phone, cleared cache & data, uninstalled the app, I've done a clean uninstall & reinstall. Problem persists. 

[Elena]

Hey there @Marelise!

Thanks you for reaching out to us and welcome to the Community!

Right now we have an Ongoing issue with what you seem to be experiencing with your podcast.  

You can leave your details and +Vote in the thread as well.

Hopefully we'll have this sorted out, keep an eye on the page for any updates.

Let us know if there's anything else we can help out with 🙂

[fabikom]

Same issue here. Please keep me updated. Regards

[Katerina]

Hey there @fabikom,

Thanks for adding this here in the Community!

In order to stay up to speed with any news we have to pass on, we'd suggest adding your +VOTE and subscribing in the Ongoing Issue @Elena shared above if you haven't already. You can also leave a comment there with the requested details from our status update.

We hope this info is useful but don't hesitate to give us a shout if there's anything else!

Have a lovely day 🙂

[Marelise]

Hi @Katerina and other moderators


The thread where daily +votes are being added for this issue is 2 months
old, with daily additions.
If it's a problem that takes this long to fix, Spotify could
give better feedback than "please add to the thread". The lack of
communication from their side gives the impression of negligence and
indifference.