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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27346 Views
  • 59 replies
  • 23 likes
  • 27346 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870223 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870223 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24702 Views
  • 3 replies
  • 0 likes
  • 24702 Views
  • 3 replies
  • 0 likes

Superuser Contribution Podcasts have a crackling noise on 3x speed

PlanPremiumCountryBrazilDeviceSamsung Galaxy S10Operating SystemAndroid 9 My Question or IssueWhenever I try to listen to podcasts on my phone at 3x speed there's usually a very annoying crackling noise on top. I figured it was because of the bufferi...

  • Music Fan
  •   Plan Premium Country Brazil Device Samsung Galaxy S10 Operating System Android 9   My Question or Issue Whenever I try to listen to podcasts on my phone at 3x speed there's usu...
  • Skellingtor97
  • Music Fan
  • 1179 Views
  • 9 replies
  • 1 likes
  • 1179 Views
  • 9 replies
  • 1 likes

No display on VW Golf infotainment System - Android 7.0

Hi allI recently noticed on my display unit in my VW Golf MK VII that the track information is not displayed. Along with this, the next and previous track functions were not available meaning I would have to control the music I listen too via the app...

  • Newbie
  • Hi all I recently noticed on my display unit in my VW Golf MK VII that the track information is not displayed. Along with this, the next and previous track functions were not available meaning I wou...
  • seynaeve
  • Casual Listener
  • 12815 Views
  • 10 replies
  • 1 likes
  • 12815 Views
  • 10 replies
  • 1 likes

Solved!! "Add to liked songs" button not working while listening to release radar

PlanPremiumCountryIndiaDeviceSamsung Galaxy Note9Operating SystemAndroid 10 My Question or IssueWhile listening to Release radar playlist the "Add to liked songs" button won't work from the notification panel but it works fine from within the app, sc...

  • Casual Listener
  • Plan Premium Country India Device Samsung Galaxy Note9 Operating System Android 10   My Question or Issue While listening to Release radar playlist the "Add to liked songs" button won'...
  • Emilia_8
  • Community Legend
  • 772 Views
  • 1 replies
  • 0 likes
  • bug android
  • 772 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant queue albums after deleting and reinstalling app and restarting phone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • xDizzyCDx
  • Casual Listener
  • 505 Views
  • 2 replies
  • 0 likes
  • 505 Views
  • 2 replies
  • 0 likes

Problems with Shuffle

PlanPremiumCountryAuDeviceSamsung Galaxy S10 Operating SystemAndroid My Question or IssueShuffle isn't really shuffled. Every time I add a new song to my liked songs list, the next time I shuffle play this list, these songs are played first and toget...

  • Regular
  •   Plan Premium Country Au Device Samsung Galaxy S10   Operating System Android    My Question or Issue Shuffle isn't really shuffled. Every time I add a new song to my...
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

Error al descargar podcast

PlPremiumCountryArgentina DeviceSamsung galaxy S7 edgeOperating System Android Oreo My Question or IssueHolaAl intentar descargar podcast la descarga inicia pero se cancela y me aparece un signo de exclamacion.Tengo 29GB de memoria libre y ya he rein...

  • Casual Listener
  •   PlPremium Country Argentina  Device Samsung galaxy S7 edge Operating System  Android Oreo   My Question or Issue Hola Al intentar descargar podcast la descarga i...
  • 496 Views
  • 0 replies
  • 0 likes
  • 496 Views
  • 0 replies
  • 0 likes

Download Podcast Problem

PlanPremiumCountryArgentinaDeviceSamsung Galaxy S7 EdgeOperating SystemAndroid Oreo My Question or IssueHi When you start downloading the podcast, it is interrupted shortly after starting, it does so with all podcasts. I have 25GB free in memory and ...

  • Casual Listener
  •   Plan Premium Country Argentina Device Samsung Galaxy S7 Edge Operating System Android Oreo   My Question or Issue Hi When you start downloading the podcast, it is interr...
  • 241 Views
  • 0 replies
  • 0 likes
  • podcast
  • 241 Views
  • 0 replies
  • 0 likes

screen wakes up everytime new song starts

Hi everyone,is it possible to stop the phone waking up the display, when it is locked and i'm listening to spotify? It is just _so!!!_ annoying, that every few minutes the notification is showing and the display is active!Yes, i could just turn off t...

  • Newbie
  • Hi everyone, is it possible to stop the phone waking up the display, when it is locked and i'm listening to spotify?  It is just _so!!!_ annoying, that every few minutes the notification is ...
  • 295 Views
  • 0 replies
  • 0 likes
  • 295 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify no me aparece en bloqueo de pantalla

BuenasNo me aparece la aplicación de spotify en la pantalla de bloqueo en el teléfono Huawei p30 proLo raro es que me fije en otro teléfono igual y en el otro aparece 3 lineas y en mi teléfono solo aparecen 2 y la q hace falta es para habilitar la ap...

  • Casual Listener
  • Buenas No me aparece la aplicación de spotify en la pantalla de bloqueo en el teléfono Huawei p30 pro Lo raro es que me fije en otro teléfono igual y en el otro aparece 3 lineas y en mi teléfono so...
  • kyriuzero096-
  • Casual Listener
  • 562 Views
  • 2 replies
  • 0 likes
  • 562 Views
  • 2 replies
  • 0 likes

Superuser Contribution New Years Concert 2020 cannot be played.

PlanPremiumCountrySweden Galaxy 10+Operating SystemAndroid Oreo My Question or IssueThe New Years Concert can not be played. Only the four last tracks can be played.

  • Casual Listener
  • Plan Premium Country Sweden  Galaxy 10+ Operating System Android Oreo   My Question or Issue The New Years Concert can not be played. Only the four last tracks can be played.
  • mrtama
  • Casual Listener
  • 427 Views
  • 2 replies
  • 0 likes
  • 427 Views
  • 2 replies
  • 0 likes

App incredibly slow on Android

FamilyPremiumUK Device(Samsung Galaxy A6)Operating System(Android Version 9) IssueThe app has been incredibly slow for about a week and a half, with the following issues recurring:Playlists, albums and artist profiles take upwards of 30 seconds to lo...

  • Casual Listener
  • Family Premium UK   Device (Samsung Galaxy A6) Operating System (Android Version 9)   Issue The app has been incredibly slow for about a week and a half, with the following i...
  • gnodmas
  • Casual Listener
  • 649 Views
  • 2 replies
  • 0 likes
  • Android
    Help
    slow
  • 649 Views
  • 2 replies
  • 0 likes

Superuser Contribution Auto play pauses at 2nd song

PlanFreeCountryGreeceDeviceSamsung Xcover3Operating SystemAndroid 5.1.1 My Question or IssueWhen listening using mobile data, music pauses 10 seconds after 2nd song begins. No problem when listening using wi-fi.I've tried reinstalling, clear cash, 2n...

  • Casual Listener
  • Plan Free Country Greece Device Samsung Xcover3 Operating System Android 5.1.1   My Question or Issue When listening using mobile data, music pauses 10 seconds after 2nd song begins.&n...
  • Takis2
  • Casual Listener
  • 389 Views
  • 2 replies
  • 0 likes
  • 389 Views
  • 2 replies
  • 0 likes

Android Auto/Voice Search

When I use voice search to find a song title + artist, Spotify tends to return remixes and live versions instead of the original song. This would be fine if the original song appeared in search results and I could skip until I hit it, but unfortunate...

  • Visitor
  • When I use voice search to find a song title + artist, Spotify tends to return remixes and live versions instead of the original song. This would be fine if the original song appeared in search resul...
  • 1153 Views
  • 0 replies
  • 3 likes
  • 1153 Views
  • 0 replies
  • 3 likes

Solved!!Superuser Contribution Google alarm won't play song anymore

PlanPremiumCountryUSADeviceGoogle pixel 3aOperating SystemGoogle My Question or IssueAll of a sudden, my alarm clock won't play the song I had chosen to wake up to. I first got a beeping sound. When trying to problem solve (delete apps, clean storage...

  • Newbie
  • Plan Premium Country USA Device Google pixel 3a Operating System Google   My Question or Issue All of a sudden, my alarm clock won't play the song I had chosen to wake up to. I first g...
  • Nstage11
  • Visitor
  • 46367 Views
  • 26 replies
  • 36 likes
  • 46367 Views
  • 26 replies
  • 36 likes

Solved!! An especific song always crash with 10 seconds playing

PlanPremiumCountryBrazilDeviceXiaomi Mi a2Operating SystemAndroid 9 My Question or IssueA few days ago this music (Skin-Dijon) starts to crash always with 10 seconds, I tried to clean the cache and storage, I tried to uninstall and install again, but...

  • Casual Listener
  •   Plan Premium Country Brazil Device Xiaomi Mi a2 Operating System Android 9   My Question or Issue A few days ago this music (Skin-Dijon) starts to crash always with 10 seconds,...
  • Bittencourt
  • Spotify Star
  • 954 Views
  • 3 replies
  • 0 likes
  • 954 Views
  • 3 replies
  • 0 likes

Superuser Contribution Specific podcast won't play

PlanPremiumCountryUSADevice: Samsung Galaxy 9 One specific Podcast, Be Scared, has issues either or loading or flat out playing. I've uninstalled and re-installed the Spotify software on my phone and still no dice. In the past I've experienced delays...

  • Visitor
  • Plan Premium Country USA Device:  Samsung Galaxy 9   One specific Podcast, Be Scared, has issues either or loading or flat out playing. I've uninstalled and re-installed the Spotify ...
  • Mario
  • Spotify Legend
  • 475 Views
  • 1 replies
  • 0 likes
  • 475 Views
  • 1 replies
  • 0 likes

Play "local files" from PC on my mobile device

PlanPremiumCountryGermanyDeviceOnePlus 7 ProOperating SystemAndroid 10 / Oxygen OS 10.0.3 My Question or IssueWhenever I put local songs in a playlist on my PC and download the playlist on my Phone, I can't play them on my mobile device like it used ...

  • Newbie
  • Plan Premium Country Germany Device OnePlus 7 Pro Operating System Android 10 / Oxygen OS 10.0.3   My Question or Issue Whenever I put local songs in a playlist on my PC and download t...
  • 303 Views
  • 0 replies
  • 1 likes
  • 303 Views
  • 0 replies
  • 1 likes

Superuser Contribution I can't share to Instagram Story

PlanFreeCountryPolandDeviceHuawei P30 ProOperating SystemAndroid 10 My Question or IssueHi all, I tryed all tips from internet like clear cache in Instagram and Spotify app and reinstalling them. Still I don't have option to share on Instagram story....

  • Casual Listener
  •   Plan Free Country Poland Device Huawei P30 Pro Operating System Android 10   My Question or Issue Hi all,  I tryed all tips from internet like clear cache in Instagram an...
  • EmilLipski
  • Casual Listener
  • 1212 Views
  • 5 replies
  • 0 likes
  • 1212 Views
  • 5 replies
  • 0 likes

Superuser Contribution Songs stuck during playing

PlanPremiumCountryGreeceDevice(beelink media player)Operating System(Android ) My Question or IssueI have a problem with spotify..When i am listening, songs are stucking for a little during playing and continue.This happens every 5 minutes more or le...

  • Visitor
  • Plan Premium Country Greece Device (beelink media player) Operating System (Android )   My Question or Issue I have a problem with spotify..When i am listening, songs are stucking for ...
  • Mario
  • Spotify Legend
  • 470 Views
  • 3 replies
  • 0 likes
  • 470 Views
  • 3 replies
  • 0 likes

Solved!! Local songs won't work on phone

PlanPremiumCountrySwedenDeviceHuawei LYO-L21Operating SystemAndroid 5.1 My Question or IssueWhenever I add local songs to my phone, they get broken and garbled. All songs work just fine on my desktop app, but as soon as they're downloaded to the phon...

  • Casual Listener
  • Plan Premium Country Sweden Device Huawei LYO-L21 Operating System Android 5.1   My Question or Issue Whenever I add local songs to my phone, they get broken and garbled. All songs wor...
  • Poke_Freak
  • Casual Listener
  • 410 Views
  • 1 replies
  • 0 likes
  • 410 Views
  • 1 replies
  • 0 likes