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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

107459 Views

26 replies

3 likes

  • 107459 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

217409 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 217409 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

571589 Views

79 replies

3 likes

  • 571589 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

470821 Views

577 replies

40 likes

Account
Free
  • 470821 Views
  • 577 replies
  • 40 likes

Superuser Contribution No Way To Clear Cache With New App Update???

Hey Everyone, I just downloaded the new update from Spotify and noticed their is no longer an option to Clear Your Cache. That feature is needed especially if you do a lot of offline playlist. Is there a new way to clear the cache or is this being ad...

Gig Goer

Hey Everyone,   I just downloaded the new update from Spotify and noticed their is no longer an option to Clear Your Cache. That feature is needed especially if you do a lot of offline playl...

Elena

Moderator

19158 Views

7 replies

1 likes

  • 19158 Views
  • 7 replies
  • 1 likes

HELP! Entire library is gone!

My entire library is gone across all devices. Restoration link does nothing. I think it happen after a log in on PS4. maybe it made a duplicate account? Been trying to get help with this for a while. Spotify's support options are unbelievable poor. P...

Regular

My entire library is gone across all devices. Restoration link does nothing. I think it happen after a log in on PS4. maybe it made a duplicate account?   Been trying to get help with this for...

Noah

Community Legend

998 Views

2 replies

0 likes

  • 998 Views
  • 2 replies
  • 0 likes

Help with downloading.

PlanPremiumCountryCanadaDeviceSamsung J2 coreOperating SystemAndroid My Question or IssueI have to re-download my songs every day. I tried uninstalling and restarting my device multiple times, but it won't fix.

Visitor

Plan Premium Country Canada Device Samsung J2 core Operating System Android   My Question or Issue I have to re-download my songs every day. I tried uninstalling and restarting my devi...

Noah

Community Legend

511 Views

1 replies

0 likes

  • 511 Views
  • 1 replies
  • 0 likes

I can't play anything on the spotify app during a phone call.

PlanFreeCountryU.S.Device(Samsung Galaxy S9)Operating System(ASKS v3.1 Release 2020120; Android version 10) My Question or IssueI'm often on extended phone calls with a lot of dead air, and would like to play my podcasts or some music in the backgrou...

Visitor

Plan Free Country U.S. Device (Samsung Galaxy S9) Operating System (ASKS v3.1 Release 2020120; Android version 10)   My Question or Issue I'm often on extended phone calls with a lot o...

483 Views

0 replies

0 likes

  • 483 Views
  • 0 replies
  • 0 likes

Cannot view artists' songs

PlanFree/PremiumCountryUSADeviceGalaxy J3 Emerge and Motorola Z4Operating System My Question or IssueI can no longer view any artist's songs when I click on an artist's album. My sister is having the same issue. Is this a glitch or is it because of a...

Visitor

Plan Free/Premium Country USA Device Galaxy J3 Emerge and Motorola Z4 Operating System   My Question or Issue I can no longer view any artist's songs when I click on an artist's album. ...

466 Views

0 replies

0 likes

  • 466 Views
  • 0 replies
  • 0 likes

Pausing closes Spotify notification

planPremiumCountryThe NetherlandsDeviceSamsung Galaxy S10+Operating SystemAndroid 10 My Question or IssueAnytime I pause a song through the pull down notification bar, spotify automatically close the notification bar so i have to look for the app in ...

Visitor

plan Premium Country The Netherlands Device Samsung Galaxy S10+ Operating System Android 10   My Question or Issue Anytime I pause a song through the pull down notification bar, spotif...

481 Views

0 replies

1 likes

  • 481 Views
  • 0 replies
  • 1 likes

Superuser Contribution Battery drain Android 10 Samsung S10e

PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy S10eOperating SystemAndroid 10, android security patch level 1 June 2020, latest Samsung update installed 20 June 2020. My Question or IssueNoticed a battery drain from last Spotify update 23 June...

Regular

Plan Premium Country The Netherlands Device Samsung Galaxy S10e Operating System Android 10, android security patch level 1 June 2020, latest Samsung update installed 20 June 2020.   My...

space_listener

Casual Listener

1913 Views

4 replies

1 likes

Android
battery drain
  • 1913 Views
  • 4 replies
  • 1 likes

My spotify don't automatically play song

When I search a song and listen it's not play other song after it's end. I'm already check for continue playing in setting. This problem was heppened on my mobile only. PlanPremium Duo DeviceHuawei Mate 9

Visitor

When I search a song and listen it's not play other song after it's end. I'm already check for continue playing in setting. This problem was heppened on my mobile only.   Plan Premium Duo &n...

Billy-J

Spotify Star

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
  • 0 likes

Spotify keep redownloading in sd card

PremiumPhilippines Samsung A30sAndriod10 My Question or IssueHey my spotify keep redownloading all of my offline song, the storage is in sd card, every time I download its okey for a day then the next day it keeps downloading, when I download using i...

Casual Listener

Premium Philippines Samsung A30s Andriod10   My Question or Issue Hey my spotify keep redownloading all of my offline song, the storage is in sd card, every time I download its okey for a...

348 Views

0 replies

0 likes

  • 348 Views
  • 0 replies
  • 0 likes

Can't view different releases of the same album

PlanPremiumCountryPortugalDeviceXiaomi Mi A2 LiteOperating SystemAndroid 10 My Question or Issue Hey! When I use Spotify on my computer (Windows), I have the option of choosing what release of an album I want to listen to (for instance, a certain alb...

Visitor

Plan Premium Country Portugal Device Xiaomi Mi A2 Lite Operating System Android 10   My Question or Issue   Hey! When I use Spotify on my computer (Windows), I have the option of...

480 Views

0 replies

1 likes

  • 480 Views
  • 0 replies
  • 1 likes

Solved!! One local file won't play on my phone.

PlanPremiumCountryUKDeviceGoogle Pixel 3AOperating SystemAndroid 10 My Question or IssueThe other day I was trying to play one of the songs that was a local file. I had listened to this song hundreds of times before, but for some reason it was grayed...

Casual Listener

Plan Premium Country UK Device Google Pixel 3A Operating System Android 10   My Question or Issue The other day I was trying to play one of the songs that was a local file. I had liste...

Tshi2

Casual Listener

996 Views

2 replies

0 likes

Android
local files
not playing
  • 996 Views
  • 2 replies
  • 0 likes

Tablet with Older version of android

I cant use the app in my device. Haw can I do?Plan Plan CountryArgentinaDeviceTablet Toshiba Operating SystemAndroid 4.0.4 My Question or IssueI cant donwload Spotify in my tablet. How can I do?

Visitor

I cant use the app in my device. Haw can I do? Plan Plan  Country Argentina Device Tablet Toshiba  Operating System Android 4.0.4   My Question or Issue I cant donwload Spoti...

491 Views

0 replies

0 likes

older
version
  • 491 Views
  • 0 replies
  • 0 likes

30 Minutes Ad Free Only Lasts for 10 Minutes

PlanFreeCountryUSDevicePixel 2Operating SystemAndroid 10 My Question or IssueI'm casting to my Google Home Mini and getting 2-3 ads every 10 minutes after accepting the terms for watching the intro ad for 30 minutes of ad-free listening.

Newbie

Plan Free Country US Device Pixel 2 Operating System Android 10   My Question or Issue I'm casting to my Google Home Mini and getting 2-3 ads every 10 minutes after accepting the terms...

423 Views

0 replies

1 likes

  • 423 Views
  • 0 replies
  • 1 likes

Lyrics don't move in the lyric card!

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountryIndia DeviceMoto G6Operating SystemAndroid 9 My Question or IssueIf you select a song and open the "now playing" tab ...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country India   Device Moto G6 Operating System Android...

614 Views

0 replies

0 likes

  • 614 Views
  • 0 replies
  • 0 likes

Error en los álbum descargados

Hola tengo un problema al querer reproducir los álbumes descsrgados, me aparece en verde la descarga pero a la hora de entrar al álbum para escucharlo aparece este error.Pd.Los playlist si me deja reproducirlos  

Visitor

Hola tengo un problema al querer reproducir los álbumes descsrgados, me aparece en verde la descarga pero a la hora de entrar al álbum para escucharlo aparece este error. Pd.Los playlist si me deja ...

728 Views

0 replies

1 likes

  • 728 Views
  • 0 replies
  • 1 likes

Unhide Song button missing on newer UI playlists on Android.

PlanPremiumDeviceHuawei Y7Operating SystemAndroidMy Question or IssueI was listening to my songs on Spotify as usual when I accidentally selected the 'hide song' feature. I searched for a solution by going under the options on android by selecting 's...

Newbie

Plan Premium Device Huawei Y7 Operating System Android My Question or Issue I was listening to my songs on Spotify as usual when I accidentally selected the 'hide song' feature. I searched for...

559 Views

0 replies

0 likes

  • 559 Views
  • 0 replies
  • 0 likes

Offline: Something went wrong. Try Again

PlanPremiumCountry Device(Android Operating System( Android Oreo) My Question or IssueFor the past couple of weeks, every time I go offline I get this message. It says, "Something Wrong. Try Again". A blank black screen comes up with this message. Ev...

Newbie

Plan Premium Country   Device (Android 😎 Operating System ( Android Oreo)   My Question or Issue For the past couple of weeks, every time I go offline I get this message. It...

SoundShots

Composer

1188 Views

1 replies

0 likes

Premium
  • 1188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Queue Malfunction in Playlist Radio

PlanFree/PremiumCountry United StatesDeviceSamsung Galaxy 9Operating SystemAndroid OreoMy Question or Issue I am unable to edit the queue or see upcoming songs in any playlist radio on my device, or from the podcast screen. This is, unfortunately, mo...

Newbie

Plan Free/Premium Country  United States Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue  I am unable to edit the queue or see upcoming songs in any...

alexvilla

Regular

1249 Views

2 replies

0 likes

Android
broken
playlist radio
podcast
queue
s9
Samsung
samsung galaxy s9
  • 1249 Views
  • 2 replies
  • 0 likes

Album covers wont load

PlanPremiumCountryCanadaDevice(Asus Zenfone)Operating System(Android 7.0) My Question or IssueMore than 50% of my Album covers are blacked out. This is completely random and has been happening for about 7 months. I already tried doing a full reinstal...

Newbie

Plan Premium Country Canada Device (Asus Zenfone) Operating System (Android 7.0)   My Question or Issue More than 50% of my Album covers are blacked out. This is completely random and ...

AdamDamon

Community Legend

650 Views

1 replies

1 likes

  • 650 Views
  • 1 replies
  • 1 likes

Superuser Contribution App crashes at startup (tried every fix mentioned online)

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S8Operating SystemOreo 8.0.0 My Question or IssueHi all! Soooooooo, I haven't been able to use my Spotify app on my phone at all. At. All. For almost two weeks at this point. Here's the deal: One da...

Casual Listener

Plan Premium Country United States Device Samsung Galaxy S8 Operating System Oreo 8.0.0   My Question or Issue Hi all! Soooooooo, I haven't been able to use my Spotify app on my phone ...

LeeMitchellUK

Casual Listener

11735 Views

22 replies

8 likes

  • 11735 Views
  • 22 replies
  • 8 likes