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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

396855 Views

547 replies

35 likes

Account
Free
  • 396855 Views
  • 547 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8483 Views

0 replies

7 likes

  • 8483 Views
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  • 7 likes

Superuser Contribution I can't get any music to play

PlanFree/PremiumCountryPreviously USA, currently JapanDeviceNook & Galaxy J3 VOperating SystemNo idea My Question or IssueI was playing music with no problem and then randomly it stopped playing & no matter what I do it won't play any music, not even...

Visitor

Plan Free/Premium Country Previously USA, currently Japan Device Nook & Galaxy J3 V Operating System No idea   My Question or Issue I was playing music with no problem and then ran...

Elena

Moderator

425 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution "no internet connection available" Error

error message "no internet conection available" when using wifi. I have no problems connecting with my mobile internet.Only happens when connecting to Wifi. PlanPremiumCountryPhilippines DeviceOppo F5Operating SystemAndroid My Question or Issueerror ...

Visitor

error message "no internet conection available" when using wifi. I have no problems connecting with my mobile internet.Only happens when connecting to Wifi.  Plan Premium Country Philippines...

Elena

Moderator

718 Views

1 replies

0 likes

  • 718 Views
  • 1 replies
  • 0 likes

Autoplay

PlanPremiumCountryIsraelDeviceHuawei P9Operating SystemAndroid 7 My Question or IssueAutoplay is on but not working for three days. I tried to reinstall but it did not help... Thank you

Casual Listener

    Plan Premium Country Israel Device Huawei P9 Operating System Android 7   My Question or Issue Autoplay is on but not working for three days. I tried to reinstall but i...

Emilia_8

Community Legend

754 Views

3 replies

0 likes

  • 754 Views
  • 3 replies
  • 0 likes

Autoplay suddenly stopped working

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy A71Operating SystemAndroid 10My Question or IssueAutoplay does not work on my new phone. Works fine on my desktop and macbook, but nothing on my phone - just stops at the end of an album/playlist. ...

Casual Listener

Plan Premium Country United Kingdom Device Samsung Galaxy A71 Operating System Android 10 My Question or Issue Autoplay does not work on my new phone. Works fine on my desktop and macbook, b...

Emilia_8

Community Legend

512 Views

1 replies

0 likes

  • 512 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists not working and general issues with app

PlanPremiumCountryGermanyDeviceXiaomi A3Operating SystemAndroid Oreo My Question or IssueSince a few weeks I experience following problems: when starting to play a new playlist, one song is played and thereafter spotify returns to a single same album...

Visitor

Plan Premium Country Germany Device Xiaomi A3 Operating System Android Oreo   My Question or Issue Since a few weeks I experience following problems:   when starting to pla...

Elena

Moderator

493 Views

1 replies

0 likes

  • 493 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify app has never worked correctly

The app has never worked correctly for me. I have autoplay ticked but it never autoplays, instead replays the same song. I have reinstalled the app, signed out everywhere, toggled it on and off, changed other settings (crossfade)...nothing works. Not...

Visitor

The app has never worked correctly for me. I have autoplay ticked but it never autoplays, instead replays the same song. I have reinstalled the app, signed out everywhere, toggled it on and off, chan...

Elena

Moderator

371 Views

1 replies

0 likes

  • 371 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to download unlimited songs as a premium user?

PlanPremiumCountryUSADeviceSamsung Galaxy A10eOperating SystemAndroid Pie My Question or IssueSo I have three devices that I'm using to listen to Spotify, but I'm planning to only use one - my phone - to download and listen online. The problem is it ...

Visitor

Plan Premium Country USA Device Samsung Galaxy A10e Operating System Android Pie   My Question or Issue So I have three devices that I'm using to listen to Spotify, but I'm planning to...

Elena

Moderator

3063 Views

1 replies

0 likes

  • 3063 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't share the songs to Instagram story!

PlanPremiumCountrySingapore DeviceHuawei P30 Operating SystemAndroid My Question or IssueI can't share the songs to Instagram story after I purchased the premium plan, I bought the plan just for share it! Please fix it out!

Visitor

Plan Premium Country Singapore  Device Huawei P30   Operating System Android    My Question or Issue I can't share the songs to Instagram story after I purchased the pr...

DrMay1987

Casual Listener

1102 Views

2 replies

1 likes

  • 1102 Views
  • 2 replies
  • 1 likes

Can't listen to albums offline

PlanPremiumCountryMexicoDeviceSamsung A51Operating SystemAndroid 10 My Question or Issue I have a lot of albums downloaded, not all albums songs are on my liked songs, and it's fine that way. But whenever I go offline, and try to open an albums it ju...

Visitor

Plan Premium Country Mexico Device Samsung A51 Operating System Android 10   My Question or Issue   I have a lot of albums downloaded, not all albums songs are on my liked songs,...

user-removed

Not applicable

1064 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

Can't select an album through Spotify on Android auto

PlanPremiumCountryCanadaDeviceGoogle Pixel 4 XLand Nissan Sentra 2020Operating SystemAndroid 10 - Build number QQ3A.200605.001 Spotify Version 8.5.64.1046 My Question or IssueThe title of this post is clear enough Ahah. When using Spotify through And...

Regular

Plan Premium Country Canada Device Google Pixel 4 XL and Nissan Sentra 2020 Operating System Android 10 - Build number QQ3A.200605.001  Spotify Version 8.5.64.1046     My Q...

485 Views

0 replies

0 likes

album
Android 10
android auto
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Android App is Pausing. Attempted several fixes already.

Plan-PremiumCountry-USA, OregonDevice-Samsung Note 10+Operating SystemAndroid, latest version My Question or Issue This app is the only music app that keeps pausing. I looked and attempted the several posts on this forum about sleep settings, power s...

Newbie

Plan-Premium Country-USA, Oregon Device-Samsung Note 10+ Operating System Android, latest version   My Question or Issue   This app is the only music app that keeps pausing. I looke...

lbenioff25

Newbie

467 Views

1 replies

1 likes

  • 467 Views
  • 1 replies
  • 1 likes

Autoplay

PlanPremiumCountryUnited statesDevice(Pixel4Xl)Operating SystemAndroid My Question or IssueNo matter what autoplay for mobile won't work I've switched it on off reinstalled app restarted phone. Works fine on my computer but I cannot get this to work ...

Visitor

Plan Premium Country United states Device (Pixel4Xl) Operating System Android   My Question or Issue No matter what autoplay for mobile won't work I've switched it on off reinstalled a...

Emilia_8

Community Legend

753 Views

1 replies

0 likes

  • 753 Views
  • 1 replies
  • 0 likes

My autoplay won't work on Samsung Galaxy S20

Hello everyone, I just got a new phone, a Samsung galaxy s20 and I can't make the autoplay work no matter what I do. I've already uninstalled and installed the app, cleaned data, changed battery settings, permission settings, data settings, everythin...

Visitor

Hello everyone,  I just got a new phone, a Samsung galaxy s20 and I can't make the autoplay work no matter what I do.    I've already uninstalled and installed the app, cleaned data...

Emilia_8

Community Legend

930 Views

1 replies

0 likes

autoplay
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Superuser Contribution Spotify cuts out when connected via bluetooth

PlanPremiumCountryCADeviceSamsung Galaxy 8Operating SystemAndroid So basically when I'm connected to bluetooth ear buds or my truck personal and work.. spotify cuts out and stops playing when my phone closes... it will periodically play again for a f...

Casual Listener

  Plan Premium Country CA Device Samsung Galaxy 8 Operating System Android   So basically when I'm connected to bluetooth ear buds or my truck personal and work.. spotify cuts out...

Wayaware

Visitor

15777 Views

5 replies

1 likes

  • 15777 Views
  • 5 replies
  • 1 likes

I used too 6 month gift cards on Christmas and they didn't stack so i only got six months of premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Rogerwolf00

Casual Listener

457 Views

1 replies

0 likes

  • 457 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Autoplay enabled but not working

PlanPremiumCountryItalyDeviceHuawei p10Operating SystemAndroid My Question or IssueAutoplay option is enabled on my phone, but it doesn't work properly...if I play a song, at the end music stops. App had worked properly before. I tried to unistall an...

Casual Listener

Plan Premium Country Italy Device Huawei p10 Operating System Android   My Question or Issue Autoplay option is enabled on my phone, but it doesn't work properly...if I play a song, a...

Frap87

Casual Listener

663 Views

2 replies

0 likes

  • 663 Views
  • 2 replies
  • 0 likes

Superuser Contribution Offline album organisation

PlanPremium CountryUnited Kingdom DeviceSamsung Galaxy S10 Operating SystemAndroid 10 Spotify Version8.5.63.941 My Question or Issue Whenever I switch my phone to offline mode, all of my downloaded albums get jumbled up and I can't find a way to get ...

Casual Listener

Plan Premium   Country United Kingdom   Device Samsung Galaxy S10   Operating System Android 10   Spotify Version 8.5.63.941     My Question or Issue &n...

Xenia

Moderator

414 Views

1 replies

0 likes

  • 414 Views
  • 1 replies
  • 0 likes

Superuser Contribution Autoplay not working

PlanPremiumCountryPortugalDeviceSamsung Galaxy 8Operating SystemAndroid Pie My Question or IssueRecently my autoplay stopped working and I've already tried everything that is in the Android Troubleshooting.This isn't the first time this happens but l...

Casual Listener

Plan Premium Country Portugal Device Samsung Galaxy 8 Operating System Android Pie   My Question or Issue Recently my autoplay stopped working and I've already tried everything that is...

Xenia

Moderator

770 Views

1 replies

0 likes

  • 770 Views
  • 1 replies
  • 0 likes

Solved!! App disconnects to any wifi speaker

PlanPremiumCountryUk Device(Samsung Galaxy s10+, Windows 10, Amazon fire stick)Operating System(Android 10) My Question or IssueFor quite a while now listening on my sonos speakers the widget in the notification slider which (to pause/play forward/re...

Casual Listener

  Plan Premium Country Uk   Device (Samsung Galaxy s10+, Windows 10, Amazon fire stick) Operating System (Android 10)   My Question or Issue For quite a while now listening...

9wr

Casual Listener

1656 Views

2 replies

0 likes

  • 1656 Views
  • 2 replies
  • 0 likes