Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremium StudentCountryUSADeviceSamsung Galaxy Note 10+Operating SystemAndroid 10 My Question or IssueUnfortunately, there isn't really a pattern for this issue. It happened three times in the last 5 or so hours though with heavy usage (around 3 h...
Plan Premium Student Country USA Device Samsung Galaxy Note 10+ Operating System Android 10 My Question or Issue Unfortunately, there isn't really a pattern for this issue. It happen...
Regular
1588 Views
3 replies
2 likes
PlanPremiumCountryNew ZealandDeviceSamsung Galaxy M20Operating SystemAndroid 10 My Question or IssueEvery time I open the app, I discover my downloaded songs have been deleted. The app starts downloading them again. Not that many songs; may 200? How ...
Plan Premium Country New Zealand Device Samsung Galaxy M20 Operating System Android 10 My Question or Issue Every time I open the app, I discover my downloaded songs have been delete...
Spotify Legend
443 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Regular
912 Views
3 replies
1 likes
Hello,I'm a premium paying member so I should not get any ads. Started listening to podcasts today for the first time on Spotify and some of them have ads added to the audio. Shoulden't podcasts also be ad-free?
Hello, I'm a premium paying member so I should not get any ads. Started listening to podcasts today for the first time on Spotify and some of them have ads added to the audio. Shoulden't podcasts al...
Community Legend
412 Views
1 replies
0 likes
PlanPremiumCountryUnited Kingdom, EnglandDeviceSony Xperia XZ PremiumOperating SystemOreo My Question or IssueFor months now my car controls do not work with spotify anymore. I have a brand new MINI Cooper since a year ago and for roughly 6 months fr...
Plan Premium Country United Kingdom, England Device Sony Xperia XZ Premium Operating System Oreo My Question or Issue For months now my car controls do not work with spotify anymore....
749 Views
0 replies
0 likes
PlanPremiumCountryCanadaDevicePixel 2 XLOperating SystemAndroid 10 My Question or Issue VERY limited options playing music in 'My Library' Can't access songs to play them all.
Plan Premium Country Canada Device Pixel 2 XL Operating System Android 10 My Question or Issue VERY limited options playing music in 'My Library' Can't access songs to play t...
Casual Listener
29191 Views
22 replies
8 likes
So looks like there was a podcast update to the app? The app displayed an info message about the update, but then it went away. What did I miss? I didn't want to dismiss the new information about the podcast update! Help!
So looks like there was a podcast update to the app? The app displayed an info message about the update, but then it went away. What did I miss? I didn't want to dismiss the new information about the...
Community Legend
386 Views
2 replies
0 likes
PlanPremium familyCountryAustraliaDeviceHuawei P10 Plus / iPhone 8 / DellOperating SystemAndroid 9 / iOS 12.1.4 / Windows 10 Pro - 64 bit My Question or IssueSpotify keeps pausing randomly in the middle of songs, sometimes multiple times during the s...
Plan Premium family Country Australia Device Huawei P10 Plus / iPhone 8 / Dell Operating System Android 9 / iOS 12.1.4 / Windows 10 Pro - 64 bit My Question or Issue Spotify keeps pa...
Not applicable
33113 Views
29 replies
16 likes
I am unable to queue downloaded songs to my playlist when I am offline or don't have cell service. When trying to queue, I am met with the message "please go online to view this menu" referring to the menu to add the song to another playlist, queue t...
I am unable to queue downloaded songs to my playlist when I am offline or don't have cell service. When trying to queue, I am met with the message "please go online to view this menu" referring to th...
Spotify Legend
1880 Views
1 replies
1 likes
PlanFree/PremiumCountry DeviceSamsung galaxy S7Operating SystemAndroid My Question or IssueAs listed in the title. Email says it offers three months free, click the link it takes you to the payment page where all plans only offer one month free. Wann...
Plan Free/Premium Country Device Samsung galaxy S7 Operating System Android My Question or Issue As listed in the title. Email says it offers three months free, click the link...
Spotify Legend
381 Views
1 replies
0 likes
Hello everyone!! I just create this topic since i didn't see another one. Someone knows how can i evoid that Spotify stop when i'm watching a video or Instagram video, Twitter video ect..? I want Spotify don't stop the music. Thanks. Regards.Ale.
Hello everyone!! I just create this topic since i didn't see another one. Someone knows how can i evoid that Spotify stop when i'm watching a video or Instagram video, Twitter video ect..? I...
Casual Listener
457 Views
2 replies
1 likes
PlanPremiumCountryUSDevicePixel 4 / Honda Civic Touring 2019 HeadunitOperating SystemAndroid 10 My Question or IssueI'm wondering if there's a way to change the buttons that show up on the car screen in Android Auto. I'm trying to build up my library...
Plan Premium Country US Device Pixel 4 / Honda Civic Touring 2019 Headunit Operating System Android 10 My Question or Issue I'm wondering if there's a way to change the buttons that ...
984 Views
0 replies
2 likes
I have Spotify Version 8.5.45.620 on my Galaxy S9+, and when I went to listen today, I found that the Shuffle feature had changed. When I press the Shuffle Play button and my music starts, the button changes to Pause, and when I pause the music and c...
I have Spotify Version 8.5.45.620 on my Galaxy S9+, and when I went to listen today, I found that the Shuffle feature had changed. When I press the Shuffle Play button and my music starts, the button...
Regular
1078 Views
5 replies
2 likes
Hi, I'm a new family premium member. On my Android phone, the big green button is still shuffle. Can I swtich it to continue like on the desktop computer?
Hi, I'm a new family premium member. On my Android phone, the big green button is still shuffle. Can I swtich it to continue like on the desktop computer?
Casual Listener
1100 Views
2 replies
0 likes
PlanFreePremiumCountryU.S. DeviceNote 10 Operating SystemAndroid 10 (Q) My Question or IssueI used to have an easy "bass boost" button on a previous phone but since getting the Note 10 with the newest Android version it hasn't been available? Is this...
Plan FreePremium Country U.S. Device Note 10 Operating System Android 10 (Q) My Question or Issue I used to have an easy "bass boost" button on a previous phone but s...
Casual Listener
3827 Views
2 replies
0 likes
I have Spotify family premium for Android on good pixel 3 phone. Lately I realized that I am not able to share my song to instagram story. I have already tried deleting and reinstalling both instagram and Spotify, and also deleting the cache in the s...
I have Spotify family premium for Android on good pixel 3 phone. Lately I realized that I am not able to share my song to instagram story. I have already tried deleting and reinstalling both instagra...
Composer
868 Views
1 replies
1 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueSo far, everything has worked smoothly. But now I have 8 titles pending in the download list. These have an exclamation mark on the right, at the point where...
Plan Premium Country Germany Device Samsung Galaxy S10 Operating System Android My Question or Issue So far, everything has worked smoothly. But now I have 8 titles pending i...
613 Views
0 replies
0 likes
PlanFree/PremiumCountryUkDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid My Question or IssueUpdated app no longer allows the play queue to be managed (reordering or deleting). Only option is to add (which is hopeless...
Plan Free/Premium Country Uk Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android My Question or Issue Updated app no longer allows the play queue to b...
403 Views
0 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Community Legend
686 Views
1 replies
0 likes
PlanPremiumCountryRomaniaDeviceSamsung Galaxy Note 8Operating SystemAndroid 9 My Question or IssueIs there any way to keep the Spotify app open whenever I close all the apps using the "Close Apps" button? I remember Google Play Music staying open if ...
Plan Premium Country Romania Device Samsung Galaxy Note 8 Operating System Android 9 My Question or Issue Is there any way to keep the Spotify app open whenever I close all the apps ...
392 Views
0 replies
0 likes
