Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
195550 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
537135 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
442094 Views
565 replies
37 likes
PlanPremiumCountryUSADeviceSamsung Galaxy 8,Operating SystemAndroidI have been a premium member for several years. Almost all my playlists are downloaded over wifi because we have poor data coverage. I normally see Spotify use 1 to 2 gigs per month. ...
Plan Premium Country USA Device Samsung Galaxy 8, Operating System Android I have been a premium member for several years. Almost all my playlists are downloaded over wifi because we have poo...
Casual Listener
433 Views
1 replies
0 likes
So everyday when I am walking home from work as soon as my Samsung Note 9 joins my home WiFi, my Spotify just stops playing my music. It always happens at the same place just outside of my flat. It's very odd because when I am on the train listening ...
So everyday when I am walking home from work as soon as my Samsung Note 9 joins my home WiFi, my Spotify just stops playing my music. It always happens at the same place just outside of my flat. It's...
Regular
1201 Views
2 replies
0 likes
PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy Note 9Operating SystemAndroid 10 My Question or IssueSo I have many playlists stuck on "Waiting to Download" I have done a clean install over 10 times, the tenth time I tried downloading a playlist...
Plan Premium Country United Kingdom Device Samsung Galaxy Note 9 Operating System Android 10 My Question or Issue So I have many playlists stuck on "Waiting to Download" I h...
537 Views
0 replies
0 likes
PlanPremiumCountryIndiaDeviceSamsung Galaxy Note 8 ( SM N950F )Operating SystemAndroid 9 ( One UI 1.0 )App Version8.5.65.852 My Question or IssueI am not able to view the lyrics for any song. I have tried reinstalling the app as well. What should I d...
Plan Premium Country India Device Samsung Galaxy Note 8 ( SM N950F ) Operating System Android 9 ( One UI 1.0 ) App Version 8.5.65.852 My Question or Issue I am not able to view the...
443 Views
0 replies
0 likes
PlanPremiumCountryGermanyDeviceMotorola GOperating SystemAndroid My Question or IssueSpotify just isn't working I've deinstalled deleted everything reinstalled, when I click on an album it doesn't load. Yes I'm in WiFi and it's switched on....Other a...
Plan Premium Country Germany Device Motorola G Operating System Android My Question or Issue Spotify just isn't working I've deinstalled deleted everything reinstalled, when ...
339 Views
0 replies
0 likes
Mein spotify reagiert stark verzögert (2sec bis mehrere minuten) das macht das abspielen von Musik fast unmöglich. Deswegen überlege ich auch schon ob ich Premium wieder abmelde weil an sich spotify gut ist aber wenn es offline nicht richtig geht kan...
Mein spotify reagiert stark verzögert (2sec bis mehrere minuten) das macht das abspielen von Musik fast unmöglich. Deswegen überlege ich auch schon ob ich Premium wieder abmelde weil an sich spotify ...
Casual Listener
10146 Views
5 replies
2 likes
PlanPremiumCountryUs DeviceLG G7 ThinQOperating System My Question or IssueSpotify will only play a song for a minute and fifty seconds before skipping to another track. How do I fix it? I've tried logging out, deleting the app, clearing storage.
Plan Premium Country Us Device LG G7 ThinQ Operating System My Question or Issue Spotify will only play a song for a minute and fifty seconds before skipping to anothe...
Spotify Legend
2572 Views
1 replies
0 likes
Hi all, I have spotify on my Galaxy Note10+ with Android Version 10 and I specifically set "Download Using Cellular" to OFF. I tried to download a whole heap of songs at home using Wifi and after the gym this morning I had a message from My Data Mana...
Hi all, I have spotify on my Galaxy Note10+ with Android Version 10 and I specifically set "Download Using Cellular" to OFF. I tried to download a whole heap of songs at home using Wifi and ...
602 Views
0 replies
0 likes
My subscription: Family plan remiumCountryIndonesiaDevice(Asus Zenfone Max Pro M1)Operating System(ANDROID PIE) My Question or IssuePlease help me help me, I can't feel the difference in spotify music sound quality on my device. Both high, normal, lo...
My subscription: Family plan remium Country Indonesia Device (Asus Zenfone Max Pro M1) Operating System (ANDROID PIE) My Question or Issue Please help me help me, I can't feel th...
Music Fan
691 Views
2 replies
0 likes
PlanPremiumCountryNew Zealand Device(Samsung Galaxy 9+Operating SystemAndroid My Question or IssueEvery time my phone restarts spotify is opening up on its own and its now also draining the battery, its the highest user on my phone and I have not eve...
Plan Premium Country New Zealand Device (Samsung Galaxy 9+ Operating System Android My Question or Issue Every time my phone restarts spotify is opening up on its own and its n...
439 Views
0 replies
0 likes
After finishing song spotify used to play similar songs but now autoplay feature no longer working, i am tired of login/logout, clearing cache, uninstall. PlanFreeCountryIndia DeviceVIVO Y15Operating SystemAndroid Pie My Question or Issue
After finishing song spotify used to play similar songs but now autoplay feature no longer working, i am tired of login/logout, clearing cache, uninstall. Plan Free Country India &nb...
Spotify Star
585 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen looking at songs in a playlist, the album title is no longer displayed next to artist na...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When lo...
535 Views
0 replies
2 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System My Question or IssueThe artists tab brings up recommended artists and not my followed artists.
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System My Question or Issue The artists tab brings up recommended...
Regular
512 Views
2 replies
0 likes
PlanPremiumCountryUK DeviceSamsung S9Operating SystemAndroidMy Question or IssueI am increasingly frustrated by the inability to clear the queue on my Android phone. I see in the community posts the idea has been proposed since at least 2012. Is it r...
Plan Premium Country UK Device Samsung S9 Operating System Android My Question or Issue I am increasingly frustrated by the inability to clear the queue on my Android phone. I ...
349 Views
0 replies
0 likes
PlanPremiumCountryGermany My Question or IssueWhy can't this be played: https://open.spotify.com/album/3QqqRgwM0z1BOSWMCm6J1G?si=IhsjEvugR8KiysBlNX-wRw
Plan Premium Country Germany My Question or Issue Why can't this be played: https://open.spotify.com/album/3QqqRgwM0z1BOSWMCm6J1G?si=IhsjEvugR8KiysBlNX-wRw
Casual Listener
774 Views
2 replies
0 likes
PlanPremiumCountryMalaysiaDeviceVivo V5sOperating SystemAndroid My Question or Issue Some of the album cover art is not display well when I open up with my phone's spotify , It still the same even is online or offline.
Plan Premium Country Malaysia Device Vivo V5s Operating System Android My Question or Issue Some of the album cover art is not display well when I open up with my phone's spo...
Casual Listener
1018 Views
6 replies
0 likes
PlanPremiumCountryCanadaDeviceAndroid TV on nVidia Shield (sheild version 8.1.1) My Question or IssueI cannot browse the latest album releases in the newest version of the Spotify app on my nVidia Sheild. The home tab displays recently played content...
Plan Premium Country Canada Device Android TV on nVidia Shield (sheild version 8.1.1) My Question or Issue I cannot browse the latest album releases in the newest version of the Spotif...
Regular
604 Views
1 replies
1 likes
PlanPremiumCountryGermanyDeviceHuawei P20Operating SystemAndroid 9 My Question or IssueHello,I've reinstalled the spotify app a few days ago and started the download for all my music afterwards, thinking it would all be available offline again.The mu...
Plan Premium Country Germany Device Huawei P20 Operating System Android 9 My Question or Issue Hello, I've reinstalled the spotify app a few days ago and started the download for al...
465 Views
0 replies
0 likes
It's even in my playlist, i have be 15 songs in it but i still get these suggested songs i don't wanna hear. And if i close and reopen and try to start the play list it plays it again, i don't wanna buy premium but this is annoying as He double hocke...
It's even in my playlist, i have be 15 songs in it but i still get these suggested songs i don't wanna hear. And if i close and reopen and try to start the play list it plays it again, i don't wanna ...
339 Views
0 replies
0 likes
PlanFree/PremiumCountryTurkeyDeviceHuaweiOperating SystemAndroid My Question or IssueHi, i have a problem. Since several days autoplay stopped working. I tried to reinstall app and on-off autoplay but they did not work. Can you help me please?
Plan Free/Premium Country Turkey Device Huawei Operating System Android My Question or Issue Hi, i have a problem. Since several days autoplay stopped working. I tried to reinstall a...
Visitor
562 Views
2 replies
0 likes
