Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47871 Views
  • 66 replies
  • 25 likes
  • 47871 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880418 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880418 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26931 Views
  • 4 replies
  • 0 likes
  • 26931 Views
  • 4 replies
  • 0 likes

"Okay Google, play my Liked songs" - why does it turn shuffle on!?!?!

I've spent wasted months with Spotify even with upper level support to figure this out but frankly they're extremely incompetent.Used to be: "Okay Google, play my music" and it would play your default Spotify playlist (My Liked Songs it's called now)...

  • Regular
  • I've spent wasted months with Spotify even with upper level support to figure this out but frankly they're extremely incompetent. Used to be: "Okay Google, play my music" and it would play your...
  • 2564 Views
  • 0 replies
  • 4 likes
  • 2564 Views
  • 0 replies
  • 4 likes

Android Smart TV App Constantly Freezes

My Question or IssueWhen trying to use the Spotify app on my Sony Smart TV: leaving the app open for any extended period of time (over 3-5 minutes) will cause the app to freeze. Music still plays in the background but the screen is unresponsive and o...

  • Visitor
  • My Question or Issue When trying to use the Spotify app on my Sony Smart TV: leaving the app open for any extended period of time (over 3-5 minutes) will cause the app to freeze. Music still plays i...
  • manukau
  • Regular
  • 3722 Views
  • 6 replies
  • 3 likes
  • Android
    application
    bug
    Freezing
    Sony
    TV
  • 3722 Views
  • 6 replies
  • 3 likes

Queue notoriously disappears

PlanPremiumCountryPolandDeviceOnePlus 3tOperating SystemAndroid 9 My Question or IssueMy queue (usually over a hundred songs which I add manually) notoriously disappears and never comes back. I have never asked for help before as I could not figure o...

  • Casual Listener
  • Plan Premium Country Poland Device OnePlus 3t Operating System Android 9   My Question or Issue My queue (usually over a hundred songs which I add manually) notoriously disappears and ...
  • 404 Views
  • 0 replies
  • 0 likes
  • Queue bug
  • 404 Views
  • 0 replies
  • 0 likes

Instagram/Facebook "play on spotify" linking won't play song

When a song is linked through facebook or instagram via a story post, the song won't play at all. Sometimes it may take you to the song's album or single page, sometimes it just crashes. PlanPremiumCountryAustraliaDeviceGalaxy S8+Operating SystemAndr...

  • Casual Listener
  • When a song is linked through facebook or instagram via a story post, the song won't play at all. Sometimes it may take you to the song's album or single page, sometimes it just crashes.   &nb...
  • 328 Views
  • 0 replies
  • 0 likes
  • 328 Views
  • 0 replies
  • 0 likes

Android App UX issue

PlanFree/PremiumCountrySpainDeviceAny Android deviceOperating SystemAndroid 9 My Question or IssueIn the player screen, in a song with more than one artist, when you click in the artist name, it always navigates to the artist detail of the first arti...

  • Newbie
  • Plan Free/Premium Country Spain Device Any Android device Operating System Android 9   My Question or Issue In the player screen, in a song with more than one artist, when you click in...
  • 311 Views
  • 0 replies
  • 0 likes
  • 311 Views
  • 0 replies
  • 0 likes

Superuser Contribution Only hear loud static while using earbuds

So i have this problem where i only hear extremely loud static while playing songs. I have Samsung Galaxy S6. Things i have tried/discovered:- Without earbuds(using the phone's speakers) the songs play fine- There's no loud static in any other app(Yo...

  • Newbie
  • So i have this problem where i only hear extremely loud static while playing songs. I have Samsung Galaxy S6. Things i have tried/discovered: - Without earbuds(using the phone's speakers) the songs ...
  • Sirnelsor
  • Visitor
  • 1288 Views
  • 2 replies
  • 3 likes
  • static android
  • 1288 Views
  • 2 replies
  • 3 likes

Superuser Contribution A Music Randomly Start and Mute.

PlanPremium FamilyCountryTurkey Fedora Linux , Android My Question or Issue I have changed my password and logout from all devices. While listening a playlist a random song from artist called 'Qlippoth' start to play and mute the sound. If I do nothi...

  • Casual Listener
  • Plan Premium Family Country Turkey     Fedora Linux ,  Android    My Question or Issue   I have changed my password and logout from all devices. While listenin...
  • porda
  • Casual Listener
  • 1189 Views
  • 14 replies
  • 2 likes
  • 1189 Views
  • 14 replies
  • 2 likes

Stops playing frequently

PlanPremiumCountryPhilippinesDevice(Samsung Galaxy A50)Operating System(Andriod 10) My Question or IssueIts stops playing after i finish 2 or 3 musics. And I've been struggling to fix this problem for like a month now. And as you can see. I dont put ...

  • Visitor
  •   Plan Premium Country Philippines Device (Samsung Galaxy A50) Operating System (Andriod 10)   My Question or Issue Its stops playing after i finish 2 or 3 musics. And I've been...
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't join or create group session

PlanPremium Family (same issue seems to occur on other family member's accounts)CountryUnited StatesDeviceSamsung Galaxy S10+Operating SystemAndroid 10My Question or IssueWhen trying to join or create a group listening session I am not given a code o...

  • Visitor
  • Plan Premium Family (same issue seems to occur on other family member's accounts) Country United States Device Samsung Galaxy S10+ Operating System Android 10 My Question or Issue When tryin...
  • Katerina
  • Spotify Legend
  • 10540 Views
  • 1 replies
  • 0 likes
  • 10540 Views
  • 1 replies
  • 0 likes

[Android][Playlists] Leave the site alone!

I'm not trying to sound rude here but i've had Spotify Premium for some time now.... it's a very good app for me as a huge music lover. The thing that I don't get is that you guys keep messing with it when long ago it was just fine...almost perfect I...

  • Visitor
  • I'm not trying to sound rude here but i've had Spotify Premium for some time now.... it's a very good app for me as a huge music lover. The thing that I don't get is that you guys keep messing with i...
  • 358 Views
  • 0 replies
  • 0 likes
  • Android
    Playlists
  • 358 Views
  • 0 replies
  • 0 likes

downloads disappear from time to time

PlanPremiumCountryGermany DeviceMotorola Moto G5plusOperating SystemAndroid 8.1.0 My Question or Issueevery few weeks it happens that all my downloads disappear (playlists, album ,etc). I can still see everything in the library but I must download al...

  • Regular
  • Plan Premium Country Germany   Device Motorola Moto G5plus Operating System Android 8.1.0   My Question or Issue every few weeks it happens that all my downloads disappear (...
  • Berlitz
  • Regular
  • 1096 Views
  • 9 replies
  • 0 likes
  • 1096 Views
  • 9 replies
  • 0 likes

Next song won't play

PlanPremiumCountrySlovakiaDevice(SMP9002)Operating System(Android 4.4.2) My Question or IssueI have this problem on my SMP9002 devices from tomorow 2020 apr 23. When I play music online, the music just stops after some songs and I have to press the n...

  • Casual Listener
  • Plan Premium Country Slovakia Device (SMP9002) Operating System (Android 4.4.2)   My Question or Issue I have this problem on my SMP9002 devices from tomorow 2020 apr 23. When I play m...
  • 270 Views
  • 0 replies
  • 0 likes
  • 270 Views
  • 0 replies
  • 0 likes

Stop Spotify from closing automatically when you pause the music

PlanPremiumCountryFranceDeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or IssueHi, is there a way to whitelist Spotify so it doesn't close automatically a moment after i pause the music. I actually searched and found that you have to...

  • Gig Goer
  • Plan Premium Country France Device Samsung Galaxy S9 Operating System Android Oreo   My Question or Issue Hi, is there a way to whitelist Spotify so it doesn't close automatically...
  • Kermer
  • Visitor
  • 1489 Views
  • 1 replies
  • 1 likes
  • 1489 Views
  • 1 replies
  • 1 likes

Spotify plays white noise instead of music, but only with headphones

PlanPremiumCountryGermanyDeviceSamsung S6Operating SystemAndoid 7.0 My Question or Issue As of today, when i try to listen to music Spotify only plays white noise, similar to the white noise when a radio is out of a channel. This only happens on my p...

  • Visitor
  •   Plan Premium Country Germany Device Samsung S6 Operating System Andoid 7.0   My Question or Issue   As of today, when i try to listen to music Spotify only plays white no...
  • ashtongate123
  • Visitor
  • 1690 Views
  • 2 replies
  • 3 likes
  • 1690 Views
  • 2 replies
  • 3 likes

Local song won't play on smartphone

PlanPremiumCountryGermanyDeviceSamsung Galaxy 9 PlusOperating SystemAndroid 10 on mobile device and Windows 10 on PC My Question or IssueToday I wanted to play a song on my smartphone, which I've locally saved on my pc, but Spotify kept skipping that...

  • Visitor
  • Plan Premium Country Germany Device Samsung Galaxy 9 Plus Operating System Android 10 on mobile device and Windows 10 on PC   My Question or Issue Today I wanted to play a song on...
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

Queued songs are removed or removed songs from queue re-appear

PlanPremium AccountCountryUKDeviceSamsung Galaxy S10My Question or IssueThis has started within the last week or so. Whenever I have added a song to the queue, it is removed. When I remove a song from the queue it re-appears too. This happens whether...

  • Visitor
  • Plan Premium Account Country UK Device Samsung Galaxy S10 My Question or Issue This has started within the last week or so. Whenever I have added a song to the queue, it is removed. When I rem...
  • 366 Views
  • 0 replies
  • 1 likes
  • 366 Views
  • 0 replies
  • 1 likes

Problems with connection phone and chromecast (only with spotify)

PlanPremiumCountryThe NetherlandsDeviceXiaomi Mi 9 SEOperating SystemAndroid (latest version) My Question or IssueSince a few days I have problems with playing music. I can make a connection and play music via chromecast. But when my phone screen is ...

  • Casual Listener
  •   Plan Premium Country The Netherlands Device Xiaomi Mi 9 SE Operating System Android (latest version)  My Question or Issue Since a few days I have problems with playing music. I...
  • 353 Views
  • 0 replies
  • 1 likes
  • 353 Views
  • 0 replies
  • 1 likes

Superuser Contribution Google Home and Spotify

PlanPremiumCountryAustraliaDeviceGoogle Home / Mini My Question or IssueAfter requesting a song, the song will start playing as expected, though about a second into the song the Google Assistant will say an error such as I don't know how to help with...

  • Regular
  • Plan Premium Country Australia Device Google Home / Mini   My Question or Issue After requesting a song, the song will start playing as expected, though about a second into the song the ...
  • g13g
  • Newbie
  • 456 Views
  • 3 replies
  • 0 likes
  • 456 Views
  • 3 replies
  • 0 likes

Superuser Contribution I cant listen to my local files on my phone

PlanPremiumCountryMexicoDeviceXiaomi MIA1 Operating SystemAndroid 9.0 My Question or IssueI added new local files and they were gray, so i updated both apps (my phone and pc) and still in my phone the new songs are gray, but when i tried to listen to...

  • Regular
  • Plan Premium Country Mexico Device Xiaomi MIA1  Operating System Android 9.0   My Question or Issue I added new local files and they were gray, so i updated both apps (my phone an...
  • HeidiGarcia1601
  • Regular
  • 333 Views
  • 2 replies
  • 0 likes
  • 333 Views
  • 2 replies
  • 0 likes

Payment problem

PlanPremiumCountryBelgium DeviceSamsung galaxy J5 Operating SystemAndroid My Question or IssueHello, I have been paying spotify with paypal for a few months already now but when I try to pay it again it no longer accepts my paybal account even though...

  • Visitor
  • Plan Premium Country Belgium   Device Samsung galaxy J5  Operating System Android   My Question or Issue Hello, I have been paying spotify with paypal for a few months a...
  • 240 Views
  • 0 replies
  • 0 likes
  • 240 Views
  • 0 replies
  • 0 likes