Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Mad4music
  • Visitor
  • 32021 Views
  • 62 replies
  • 25 likes
  • 32021 Views
  • 62 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 872454 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 872454 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25150 Views
  • 3 replies
  • 0 likes
  • 25150 Views
  • 3 replies
  • 0 likes

Podcasts

Hey, I'm having trouble with podcasts. I have premium but I can't download them, it's not a problem with loading, the button is literally not there, I can only share it? It's doing this on both my laptop and mobile (Macbook air and OPPO A75). Yes, I'...

Screen Shot 2020-03-09 at 9.37.57 pm.png
  • Casual Listener
  • Hey, I'm having trouble with podcasts. I have premium but I can't download them, it's not a problem with loading, the button is literally not there, I can only share it? It's doing this on ...
  • Razzle_Dazzle02
  • Casual Listener
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Trouble with Android Bluetooth Connection

Hi, I'm usingPlan PremiumCountry GermanyDevice Phone Sony XA2 "H3113"Operating System Android 9 I use Spotify Premium for some years now, in Cars I connect via Bluetooth to the car and use the car radio buttons to skip Tracks and Mute/Unmute.Please n...

  • Newbie
  • Hi,   I'm using Plan          Premium Country   Germany Device     Phone Sony XA2 "H3113" Operating System&nb...
  • gerard1492
  • Casual Listener
  • 752 Views
  • 2 replies
  • 0 likes
  • Android
    Bluetootch
    Car
    controls
  • 752 Views
  • 2 replies
  • 0 likes

Why does playback behave different in Android Auto?

PlanFreeCountryGermany DeviceAsus Zenfone Zoom SOperating SystemAndroid 8.0.0 My Question or IssueWhen I select an Artist or an Album within the integrated Spotify in Android Auto playback totally behaves different than doing the same in the "normal"...

  • Visitor
  • Plan Free Country Germany   Device Asus Zenfone Zoom S Operating System Android 8.0.0   My Question or Issue When I select an Artist or an Album within the integrated Spotify in ...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

Superuser Contribution Play queue not repeating songs

I tried this before and it works fine but now it doesn't.If I select a song from an artist, the play queue fills with their top songs- perfectly fineIf I remove those songs from the queue that I don't want, add another artist and click repeat all, it...

  • Newbie
  • I tried this before and it works fine but now it doesn't. If I select a song from an artist, the play queue fills with their top songs- perfectly fine If I remove those songs from the queue tha...
  • Ivan
  • Spotify Legend
  • 544 Views
  • 2 replies
  • 2 likes
  • 544 Views
  • 2 replies
  • 2 likes

Superuser Contribution Local files turning "unavailable"

Some tracks get randomly unavailable and can only be played manually, which means auto play and shuffle don't work with those songs. It happens in a matter of days after they get downloaded into the phone.

  • Visitor
  •   Some tracks get randomly unavailable and can only be played manually, which means auto play and shuffle don't work with those songs. It happens in a matter of days after they get downloaded i...
  • Ivan
  • Spotify Legend
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Superuser Contribution App crashes when clicking three dots to add to playlist or whatever [umidigi a5 pro]

PlanPremiumCountryCanadaDeviceumidigi a5 proOperating SystemAndroid My Question or IssueWhen trying to click to add to playlist/queue/share it crashes every time. Also when I click on certain podcasts (pod save America)

  • Newbie
  • Plan Premium Country Canada Device umidigi a5 pro Operating System Android   My Question or Issue When trying to click to add to playlist/queue/share it crashes every time. Also when I...
  • Ivan
  • Spotify Legend
  • 363 Views
  • 1 replies
  • 2 likes
  • 363 Views
  • 1 replies
  • 2 likes

Superuser Contribution The app shows offline when I´m connected with mobile data, tried also the web app and doesn´t work..

The app shows offline when I´m connected with mobile data, tried also the web app and neither of them work. It doesn´t work. I've tried:-reinstall app-erasing cache- reconfiguring APN-activating mobile data for the app-enabling mobile data for the ap...

  • Casual Listener
  • The app shows offline when I´m connected with mobile data, tried also the web app and neither of them work. It doesn´t work. I've tried: -reinstall app -erasing cache - reconfiguring APN -activat...
  • Ivan
  • Spotify Legend
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recently Played Artists now opens the artist page instead of my library of their music that I saved.

PlanPremiumCountryU.SDeviceGalaxy 9Operating SystemAndroid 10 My Question or IssueRecently my spotify app updated and I notice when I use the recently played artist feature ( which I use constantly), it now opens the artist page instead of the music ...

  • Regular
  • Plan Premium Country U.S Device Galaxy 9 Operating System Android 10   My Question or Issue Recently my spotify app updated and I notice when I use the recently played artist feature (...
  • Ivan
  • Spotify Legend
  • 853 Views
  • 1 replies
  • 0 likes
  • 853 Views
  • 1 replies
  • 0 likes

Superuser Contribution When I press skip it skips more than one tracks

When it either finsihes or is skipped it jumps 5 tracksPlanPremiumCountryHungaryDeviceSamsing Galaxy S10Operating System(Android 10, OneUIMy Question or Issue

  • Visitor
  • When it either finsihes or is skipped it jumps 5 tracks Plan Premium Country Hungary Device Samsing Galaxy S10 Operating System (Android 10, OneUI My Question or Issue  
  • Ivan
  • Spotify Legend
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Local Files and Volume Normalisation

PlanPremiumCountryUnited StatesDeviceZTE AXONOperating SystemAndroidMy Question or IssueHi all, I have a question regarding Spotify's volume normalisation, in regards to my own local files. Before spotify, I mainly used mp3gain to have all of my musi...

  • Visitor
  • Plan Premium Country United States Device ZTE AXON Operating System Android My Question or Issue Hi all,   I have a question regarding Spotify's volume normalisation, in regards to my...
  • 1659 Views
  • 0 replies
  • 6 likes
  • Local files for Spotify Mobile
    volume normalization
  • 1659 Views
  • 0 replies
  • 6 likes

Android Bluetooth volume control only on or off fix

PlanPremiumCountry USA DeviceSamsung Galaxy 8+ Issue: After factory restarting my android device I was no longer able to control the volume on my bluetooth device with my phone. I could only turn the volume off and on, and when i turned it on it was ...

  • Visitor
  • Plan Premium Country USA   Device Samsung Galaxy 8+      Issue: After factory restarting my android device I was no longer able to control the volume on my bluetooth ...
  • 1426 Views
  • 0 replies
  • 0 likes
  • Android
    volume
  • 1426 Views
  • 0 replies
  • 0 likes

Spotify Metadata Support with Subaru Impreza

PlanPremiumCountryUSADeviceSamsung Galaxy 8Operating SystemAndroid Version 8.0.0Spotify App Version 8.4.97.807 My Question or IssueI own a Subaru Impreza '15 and have connected my device to my car using bluetooth. The Metadata from Spotify will show ...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy 8 Operating System Android Version 8.0.0 Spotify App Version 8.4.97.807   My Question or Issue I own a Subaru Impreza '15 and have conne...
  • Sanmartino
  • Casual Listener
  • 2013 Views
  • 3 replies
  • 4 likes
  • 2013 Views
  • 3 replies
  • 4 likes

Superuser Contribution No Internet Connection message on several wifi connections

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S8 Every time I try to open the spotify app for the past several weeks, I receive the same No Internet Connection message. I have tried restarting my device, my router, contacting my ISP, clearing t...

  • Visitor
  • Plan Premium Country United States Device Samsung Galaxy S8   Every time I try to open the spotify app for the past several weeks, I receive the same No Internet Connection message. I hav...
  • Xenia
  • Moderator
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution App crash Android 10

PlanPremium FamilyCountrySwedenDeviceSamsung note 9Operating SystemAndroid 10 My Question or IssueSpotify App crashes directly after installation, cannot be used at all.We have restarted phone several times, re-installed the app several times during ...

  • Casual Listener
  • Plan Premium Family Country Sweden Device Samsung note 9 Operating System Android 10   My Question or Issue Spotify App crashes directly after installation, cannot be used at all. We ...
  • Xenia
  • Moderator
  • 703 Views
  • 1 replies
  • 7 likes
  • 703 Views
  • 1 replies
  • 7 likes

Superuser Contribution Auto populate playlist name from artist/album on Android

(This functionality used to work)On andriod, when I select an album I want to save as a playlist, and choose "Add to Playlist". I see a list of my existing playlists, and at the top "New Playlist" button - this then opens a dialog box "give your play...

  • Regular
  • (This functionality used to work) On andriod, when I select an album I want to save as a playlist, and choose "Add to Playlist". I see a list of my existing playlists, and at the top "New Playlist" ...
  • Paulo23
  • Roadie
  • 1831 Views
  • 5 replies
  • 2 likes
  • 1831 Views
  • 5 replies
  • 2 likes

Superuser Contribution Spotify not running on certain Astell&Kern players

PlanFree OR Premium CountryHong Kong DeviceAstell&Kern SR15 Operating SystemModified Android Spotify version8.5.20.857 - 32bit My Question or IssueHi all, i worked in a dealer of Astell&Kern players. In late 2018, AK opened up their system to allow u...

  • Casual Listener
  • Plan Free OR Premium   Country Hong Kong   Device Astell&Kern SR15   Operating System Modified Android   Spotify version 8.5.20.857 - 32bit   My Question o...
  • Cyrusng
  • Visitor
  • 4223 Views
  • 6 replies
  • 0 likes
  • 4223 Views
  • 6 replies
  • 0 likes

Superuser Contribution App starts up always downloading songs, gets stuck, and Spotify stops responding for minutes.

PlanPremiumCountrySingaporeDevicesamsung note8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueStarting Spotify always sees it downloading 10 or 20 songs, and this causes the app to become laggy, nonplaying and generally ha...

  • Regular
  • Plan Premium Country Singapore Device samsung note8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Starting Spotify always sees it downloading 10 ...
  • Serwei
  • Regular
  • 555 Views
  • 3 replies
  • 0 likes
  • 555 Views
  • 3 replies
  • 0 likes

Automatically set "Artistname - Albumname" as playlist name, when creating a playlist from an album

Operating SystemAny Android My Question or IssueWhen creating a new playlist directly from the context menu (3 dots button) of an album on Spotify for macOS (probably also on Windows and Linux), the new playlist is automatically named "$ARTIST - $ALB...

  • Casual Listener
  •   Operating System Any Android   My Question or Issue When creating a new playlist directly from the context menu (3 dots button) of an album on Spotify for macOS (probably also on Win...
  • dinomight
  • Spotify Star
  • 614 Views
  • 3 replies
  • 0 likes
  • albumplaylist
    playlist from album
    predefined playlist name
  • 614 Views
  • 3 replies
  • 0 likes

App stops playing at 9 seconds

PlanPremiumCountryBrazil DeviceASUS Zenfone 3MAXOperating SystemAndroid Nougat Recently, my app started to interrupt the music playing after 9 seconds elapsed. I saw some similar issues, but the solutions is always a restart the device or clean reins...

  • Regular
  • Plan Premium Country Brazil   Device ASUS Zenfone 3MAX Operating System Android Nougat   Recently, my app started to interrupt the music playing after 9 seconds elapsed.   ...
  • ph_sa
  • Regular
  • 757 Views
  • 2 replies
  • 0 likes
  • 10 seconds
    9 seconds
    Android
  • 757 Views
  • 2 replies
  • 0 likes

Can't use Spotify connected for streaming from a specific podcast provider

PlanPremium familyCountryNorwayDeviceSamsung Galaxy Note 8 and Samsung Galaxy Tab S2Operating SystemAndroid 9 and Android 7 My Question or IssueI can't stream podcasts through Spotify connect from the podcast provider NRK with the message "Can't play...

  • Visitor
  • Plan Premium family Country Norway Device Samsung Galaxy Note 8 and Samsung Galaxy Tab S2 Operating System Android 9 and Android 7   My Question or Issue I can't stream podcasts throug...
  • jkhaug
  • Visitor
  • 349 Views
  • 1 replies
  • 1 likes
  • 349 Views
  • 1 replies
  • 1 likes