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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4736 Views

0 replies

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Superuser Contribution Setting dont open , cant play music

PlanPremiumCountryGermanyDeviceMaze Alpha Smartphone (Android 7.0)Operating SystemAndroid 7.0 My Question or IssueI have trouble's playing music , I ve done all the steps you recommend (reinstall , loggout, ...) The issue: I can search for music i ha...

Regular

Plan Premium Country Germany Device Maze Alpha Smartphone (Android 7.0) Operating System Android 7.0   My Question or Issue I have trouble's playing music 😞 , I ve done all the steps ...

Johnnyiy

Regular

631 Views

4 replies

0 likes

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Superuser Contribution Crashes when trying to play podcasts

PlanPremiumCountrySwedenDeviceHuawei p20Operating SystemAndroid My Question or IssueHello! I listen to alot of podcast on spotify but lately it crashes when i try to play a podcast. I pic an episode and it loads untill the app closes itself. First it...

Newbie

Plan Premium Country Sweden Device Huawei p20 Operating System Android   My Question or Issue Hello! I listen to alot of podcast on spotify but lately it crashes when i try to play a p...

Ivan

Spotify Legend

2942 Views

3 replies

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Spotify Connect + Muso Naim = doesn't work

PlanPremiumCountryPolandDeviceSamsung Galaxy S7 My Question or IssueI am a user of Naim Muso 1st generation. It has a Spotify Connect.Unfortunately I cannot play any song using the App because it doesn't see the music system.Naim Muso is connected wi...

Casual Listener

  Plan Premium Country Poland Device Samsung Galaxy S7   My Question or Issue I am a user of Naim Muso 1st generation. It has a Spotify Connect. Unfortunately I cannot play any so...

user-removed

Not applicable

1724 Views

3 replies

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AudioFX Equalizer stops working 'randomly'

PlanPremiumCountryNetherlandsDeviceOnePlus 3TOperating SystemLineageOS 17.1 (Android 10) My Question or IssueI use the preinstalled audio equalizer (AudioFX) for my phone audio when playing music over my Bluetooth earphones. This works well for YouTu...

Casual Listener

Plan Premium Country Netherlands Device OnePlus 3T Operating System LineageOS 17.1 (Android 10)   My Question or Issue I use the preinstalled audio equalizer (AudioFX) for my phone aud...

1062 Views

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Solved!!Superuser Contribution Songs keep pausing every second

PlanPremiumCountryBelgiumDeviceSamsung Galaxy A5 2017Operating SystemAndroid 8 I think? My Question or IssueI downloaded the app today and also immediately upgraded it to premium but whenever I try to play a song, it plays for 1 second and then pause...

Casual Listener

Plan Premium Country Belgium Device Samsung Galaxy A5 2017 Operating System Android 8 I think?   My Question or Issue I downloaded the app today and also immediately upgraded it to pre...

Mario

Spotify Legend

10763 Views

3 replies

1 likes

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Superuser Contribution how to install mobdro on firestick?

PlanFree/PremiumCountryPortugalDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI solved the problem, a friend of mine showed me how to download Mobdro for free at ht...

Casual Listener

Plan Free/Premium Country Portugal Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I sol...

CarolHansen

Casual Listener

877 Views

2 replies

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I cant play my local files on my mobile phone

I downloaded some musics on youtube and transferred it to Spotify. I can play them on desktop but I can't play them on my mobile phone. When I try to play one of them spotify closes. I can't play podcast's too and I take the same error. My phone is H...

Newbie

I downloaded some musics on youtube and transferred it to Spotify. I can play them on desktop but I can't play them on my mobile phone. When I try to play one of them spotify closes. I can't play pod...

SoundShots

Composer

678 Views

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Superuser Contribution Spotify not connecting to google home

Country UKDevice Samsung S20Operating System Android I have long had the issue where spotify will not connect to google home....it just says connecting, This was previously on a Huawei P20. Upgraded to a Samsung S20Same thing - Does not connect - Say...

Regular

Country   UK Device  Samsung S20 Operating System  Android   I have  long had the issue where spotify will not connect to google home....it just says connecting,...

anigelcook

Regular

412 Views

3 replies

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Samsung Galaxy Watch Empty (No playlists, library or anything)

PlanPremiumCountryColombiaDeviceSamsung Galaxy WatchOperating System(One UI 1.5, Tizen 4.0.0.7, Knox 2.4.0, Knox Tizen 2.4.0, SE for Tizen 2.0.0, TIMZ 3.0.0) My Question or IssueI just bought a Samsung Galaxy Watch, and when opening the Spotify app o...

Casual Listener

Plan Premium Country Colombia Device Samsung Galaxy Watch Operating System (One UI 1.5, Tizen 4.0.0.7, Knox 2.4.0, Knox Tizen 2.4.0, SE for Tizen 2.0.0, TIMZ 3.0.0)   My Question or Iss...

506 Views

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Superuser Contribution Se me cierra la sesion

Tengo el plan de familia que lo paga mi hermano... Pero aveces de un momento a otro entro a spotify y me pide ingresar la cuenta denuevo... Y es a cada rato que me pasa..

Newbie

Tengo el plan de familia que lo paga mi hermano... Pero aveces de un momento a otro entro a spotify y me pide ingresar la cuenta denuevo... Y es a cada rato que me pasa..

Vicomed

Visitor

3261 Views

2 replies

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Superuser Contribution Offline not working

PlanPremiumCountryUSADevicePixel 3aOperating SystemAndroid My Question or IssueEver since installing the new update yesterday, my offline mode is no longer working. Anytime I attempt to choose an album or song, it just says "something went wrong, ple...

Casual Listener

Plan Premium Country USA Device Pixel 3a Operating System Android   My Question or Issue Ever since installing the new update yesterday, my offline mode is no longer working. Anytime I...

Elena

Moderator

542 Views

1 replies

1 likes

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Superuser Contribution Can't play my liked songs

Hi, I'm running the free plan and I have some trouble to listen to music.I saved few playlist from a friend that I can play with only some ads between some songs (that's fine). Then I have liked some of these songs so I can listen to them. On my PC (...

Newbie

Hi,   I'm running the free plan and I have some trouble to listen to music. I saved few playlist from a friend that I can play with only some ads between some songs (that's fine). Then I have...

Mario

Spotify Legend

437 Views

1 replies

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Solved!!Superuser Contribution Daily Mixes Disappeared on my phone

PlanPremiumCountryAUDeviceSamsung A70Operating SystemAndroid Oreo My Question or Issue I can not find the Daily Mixes from my Android devices (on homescreen or Made For You tab), however it still appear on my PC. I have liked the Daily Mix playlists ...

Visitor

Plan Premium Country AU Device Samsung A70 Operating System Android Oreo   My Question or Issue   I can not find the Daily Mixes from my Android devices (on homescreen or Mad...

Elena

Moderator

1370 Views

1 replies

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Superuser Contribution spotify scan codes

Hiiso for a school project I'm using spotifys scan code feature. however I just updated my app and none of the scan codes on playlists are appearing and i do not have the camera where I can scan codes. can someone help? spotifuggle is updated to the ...

Casual Listener

Hii so for a school project I'm using spotifys scan code feature. however I just updated my app and none of the scan codes on playlists are appearing and i do not have the camera where I can scan co...

Eleniii

Casual Listener

1978 Views

2 replies

0 likes

features
Help
scan codes
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Playlist not fully loading

PlanPremiumDeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or IssueOnly about 100 songs or so are loaded at a given time when viewing a playlist. This results in having to wait for a long time anytime you scroll up or down in the play...

Casual Listener

  Plan Premium Device Samsung Galaxy S7 Operating System Android Oreo   My Question or Issue Only about 100 songs or so are loaded at a given time when viewing a playlist. Thi...

ctwagon

Casual Listener

540 Views

2 replies

0 likes

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Solved!! The Music Stops when listening offline

PlanFamily PremiumCountryTurkeyDeviceSamsung A5 2017Operating SystemAndroid My Question or IssueWhen I listen to songs that I downloaded , the musics stops after a couple of songs. Like in the middle of the song, or end of it. I reinstalled the app, ...

Casual Listener

Plan Family Premium Country Turkey Device Samsung A5 2017 Operating System Android   My Question or Issue When I listen to songs that I downloaded , the musics stops after a couple of ...

chloebrqt

Regular

2920 Views

13 replies

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Superuser Contribution Many App issues on Android phone

PlanPremiumCountryUKDeviceMoto E4plus (Android) My Question or IssueOver the last two weeks I have many issues with the Spotify app that I have never experienced before. They persist after multiple clean re-installation following cache clears, SD car...

Casual Listener

  Plan Premium Country UK Device Moto E4plus (Android)   My Question or Issue Over the last two weeks I have many issues with the Spotify app that I have never experienced before. ...

Xenia

Moderator

513 Views

3 replies

2 likes

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Superuser Contribution late update full of bugs

My Question or Issuei have around 500 liked song in playlist, but its gone from phone.i try format the card, i try reinstall spotify, but i'm stick of reinstall it every damn time i want to play something from playlist, the canvas on the album render...

Music Fan

My Question or Issue i have around 500 liked song in playlist, but its gone from phone. i try format the card, i try reinstall spotify, but i'm stick of reinstall it every damn time i want to play ...

Xenia

Moderator

1112 Views

3 replies

1 likes

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App crashes down when starting a Podcast

PlanPremiumCountryGermanyDeviceHuawei P20 liteOperating SystemAndroid 9 My Question or IssueSometimes when I try to start a podcast, the Spotify app crashes down. In some podcasts everything works perfectly but ins some other podcasts, it doesnt matt...

Newbie

Plan Premium Country Germany Device Huawei P20 lite Operating System Android 9   My Question or Issue Sometimes when I try to start a podcast, the Spotify app crashes down. In some pod...

Billy-J

Spotify Star

724 Views

3 replies

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Superuser Contribution Filtern in Alben

PlanPremiumCountryDeutschlandDeviceMacminiOperating Systemaktuell My Question or IssueIn der Albumliste ("meine Alben") ist Filtern komplett ohne Funktion. Es werden weder Alben noch Künstler gefunden.

Casual Listener

Plan Premium Country Deutschland Device Macmini Operating System aktuell   My Question or Issue In der Albumliste ("meine Alben") ist Filtern komplett ohne Funktion. Es werden weder Al...

Xenia

Moderator

471 Views

1 replies

0 likes

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