Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27881 Views
  • 59 replies
  • 23 likes
  • 27881 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870422 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870422 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24748 Views
  • 3 replies
  • 0 likes
  • 24748 Views
  • 3 replies
  • 0 likes

Superuser Contribution Sd card downloads don't stay

PlanPremiumDeviceNeffos X1 Lite (Android)My Question or IssueAfter setting up my SD card, clearing Spotify data, deleting and redownloadI download songs which are being stored in the sd card, the problem here is that once they are downloaded I go off...

  • Newbie
  • Plan Premium Device Neffos X1 Lite (Android) My Question or Issue After setting up my SD card, clearing Spotify data, deleting and redownloadI download songs which are being stored in the sd car...
  • Peter
  • Spotify Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution No option to change storage location

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUK DeviceSamsung, its like 3 years old nowOperating SystemThe newest android system?? My Question or IssueSuddenly...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country UK  Device Samsung, its like 3 years old now O...
  • Peter
  • Spotify Legend
  • 971 Views
  • 1 replies
  • 1 likes
  • Android
    storage
  • 971 Views
  • 1 replies
  • 1 likes

Superuser Contribution Wrong tracks add to queue with app crash

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy S10Operating SystemAndroid 10 My Question or IssueEvery time I add something to queue I see a weird bug with duplicates, wrong tracks adding, which can lead to player crash. I have tried updating t...

  • Visitor
  • Plan Premium Country United Kingdom Device Samsung Galaxy S10 Operating System Android 10   My Question or Issue Every time I add something to queue I see a weird bug with duplicates, ...
  • Peter
  • Spotify Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Assinatura

Adquiri o produto com cartao de credito,onde ja foi debitado,porem ja atualizei o aplicativo e ainda nao sou premium... so fiquei na duvida pq fiz todo cadasro no meu nome e o cartao de credito de outra pessoa,help

  • Newbie
  • Adquiri o produto com cartao de credito,onde ja foi debitado,porem ja atualizei o aplicativo e ainda nao sou premium... so fiquei na duvida pq fiz todo cadasro no meu nome e o cartao de credito de ou...
  • Ivan
  • Spotify Legend
  • 476 Views
  • 3 replies
  • 0 likes
  • 476 Views
  • 3 replies
  • 0 likes

Spotify sharing not working

I have Spotify family premium for Android on good pixel 3 phone. Lately I realized that I am not able to share my song to instagram story. I have already tried deleting and reinstalling both instagram and Spotify, and also deleting the cache in the s...

  • Visitor
  • I have Spotify family premium for Android on good pixel 3 phone. Lately I realized that I am not able to share my song to instagram story. I have already tried deleting and reinstalling both instagra...
  • DanielTham
  • Composer
  • 705 Views
  • 1 replies
  • 1 likes
  • 705 Views
  • 1 replies
  • 1 likes

Problems when creating a stereo speaker pair with Amazon Echo

PlanPremiumCountryGT DeviceSamsung Galaxy S9 Operating SystemAndroid My Question or IssueI created a stereo speaker pair with my new Amazon Echo devices and it's working fine with my Spotify account, but when another person asks Alexa to play Spotify...

  • Newbie
  •   Plan Premium Country GT   Device Samsung Galaxy S9   Operating System Android   My Question or Issue I created a stereo speaker pair with my new Amazon Echo devices...
  • JohnS43
  • Music Fan
  • 3050 Views
  • 1 replies
  • 0 likes
  • Amazon
    Echo
    Stereo Pair
  • 3050 Views
  • 1 replies
  • 0 likes

Problems downloading podcasts in the library

PlanPremiumCountryGermanyDeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueSo far, everything has worked smoothly. But now I have 8 titles pending in the download list. These have an exclamation mark on the right, at the point where...

  • Visitor
  •   Plan Premium Country Germany Device Samsung Galaxy S10 Operating System Android   My Question or Issue So far, everything has worked smoothly. But now I have 8 titles pending i...
  • 468 Views
  • 0 replies
  • 0 likes
  • 468 Views
  • 0 replies
  • 0 likes

Play queue reordering

PlanFree/PremiumCountryUkDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid My Question or IssueUpdated app no longer allows the play queue to be managed (reordering or deleting). Only option is to add (which is hopeless...

  • Music Fan
  • Plan Free/Premium Country Uk Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android   My Question or Issue Updated app no longer allows the play queue to b...
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

Superuser Contribution Playlist Loading Error

PlanPremiumCountryUS/FinlandDeviceMoto Z Play DroidOperating SystemAndroid 8.0.0 With the exception of the playlists by Spotify or friends, my playlists do not load, even if they were downloaded. But it also applies to any new playlists that are crea...

Screenshot_20190817-120732_2.png
  • Casual Listener
  • Plan Premium Country US/Finland Device Moto Z Play Droid Operating System Android 8.0.0   With the exception of the playlists by Spotify or friends, my playlists do not load, even if th...
  • bsdrkgh
  • Casual Listener
  • 1080 Views
  • 2 replies
  • 0 likes
  • 1080 Views
  • 2 replies
  • 0 likes

Keep Spotify Running

PlanPremiumCountryRomaniaDeviceSamsung Galaxy Note 8Operating SystemAndroid 9 My Question or IssueIs there any way to keep the Spotify app open whenever I close all the apps using the "Close Apps" button? I remember Google Play Music staying open if ...

  • Casual Listener
  • Plan Premium Country Romania Device Samsung Galaxy Note 8 Operating System Android 9   My Question or Issue Is there any way to keep the Spotify app open whenever I close all the apps ...
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify keeps playing while talking on the phone

PlanPremiumCountryUSDevicePixel 4 XLOperating SystemAndroid Oreo My Question or IssueSo when I'm playing Spotify and I call someone or they call me through WhatsApp the music doesn't stop all the time. I will pause the music and it starts right back ...

  • Visitor
  • Plan Premium Country US Device Pixel 4 XL Operating System Android Oreo   My Question or Issue So when I'm playing Spotify and I call someone or they call me through WhatsApp the ...
  • Kglover354
  • Newbie
  • 3896 Views
  • 2 replies
  • 1 likes
  • 3896 Views
  • 2 replies
  • 1 likes

Superuser Contribution Congelación app spotify y carga de contenido muy lento

Hola tengo un problema con la aplicación desde que compre el dispositivo, experimento congelaciónes o carga muy lenta, tengo un buen Internet y no se que solución dar. Video de demostración a través de google drive para que lo visualizen https://driv...

  • Casual Listener
  • Hola tengo un problema con la aplicación desde que compre el dispositivo, experimento congelaciónes o carga muy lenta, tengo un buen Internet y no se que solución dar.  Video de demostración a ...
  • Mario
  • Spotify Legend
  • 21403 Views
  • 3 replies
  • 5 likes
  • 21403 Views
  • 3 replies
  • 5 likes

Superuser Contribution Spotify app seems to cause Android browser to go offline

PlanFreeCountrySingaporeDeviceOnePlus 5TOperating SystemAndroid Pie My Question or IssueI play Spotify via the app.I am not entirely sure but it seems when I play music on Spotify, my android browsers become offline (Chrome, Firefox, Opera). It has h...

  • Casual Listener
  •   Plan Free Country Singapore Device OnePlus 5T Operating System Android Pie   My Question or Issue I play Spotify via the app. I am not entirely sure but it seems when I play m...
  • allnotavailable
  • Casual Listener
  • 484 Views
  • 3 replies
  • 0 likes
  • 484 Views
  • 3 replies
  • 0 likes

Shuffle malfunction

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry DevicePixel 2Operating SystemAndroid My Question or IssueThe shuffle function does not work on the specific playl...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country   Device Pixel 2 Operating System Android &n...
  • MrNoHappiness
  • Casual Listener
  • 356 Views
  • 1 replies
  • 1 likes
  • 356 Views
  • 1 replies
  • 1 likes

Can't/unable pause music on screen lock (again)

As the title suggests, the pause/play button doesn't work on screen lock (mobile device). I can only skip the track. This issue has been mentioned before last year and I just wanna report that it's back again. I tried many solutions (reinstall many t...

  • Visitor
  • As the title suggests, the pause/play button doesn't work on screen lock (mobile device). I can only skip the track. This issue has been mentioned before last year and I just wanna report that it's b...
  • 768 Views
  • 0 replies
  • 3 likes
  • 768 Views
  • 0 replies
  • 3 likes

Library slow after update

PlanPremiumCountryBrazilDeviceHuaweiOperating SystemAndroid After the last update, the saved library became slow and unresponsive. If I try to access an specific saved album via the library, it takes 15 seconds to load. Same thing with my followed ar...

  • Casual Listener
  • Plan Premium Country Brazil Device Huawei Operating System Android   After the last update, the saved library became slow and unresponsive. If I try to access an specific saved album vi...
  • PaulMac
  • Roadie
  • 4998 Views
  • 26 replies
  • 13 likes
  • 4998 Views
  • 26 replies
  • 13 likes

Superuser Contribution Home page won't load

Since Spotify updated on my Pixel XL this morning, the home page won't load. I have tried to uninstall/reinstall, as well as restarting my phone but still not working. I get a message that, "something went wrong....please have another go." I've been ...

  • Gig Goer
  • Since Spotify updated on my Pixel XL this morning, the home page won't load.  I have tried to uninstall/reinstall, as well as restarting my phone but still not working. I get a message that, "so...
  • Loreniw
  • Casual Listener
  • 19097 Views
  • 14 replies
  • 6 likes
  • 19097 Views
  • 14 replies
  • 6 likes

Superuser Contribution How to add a Playlist to current play queue

PlanPremiumDeviceSamsung S8Operating SystemAndroidMy Question or IssueCan you add a playlist to the current play queue via mobile device? I see this option is available from Desktop but I have recently converted many playlists from other Music Servic...

  • Visitor
  • Plan Premium Device Samsung S8 Operating System Android My Question or Issue Can you add a playlist to the current play queue via mobile device? I see this option is available from Desktop but...
  • Mario
  • Spotify Legend
  • 418 Views
  • 1 replies
  • 0 likes
  • 418 Views
  • 1 replies
  • 0 likes

Clock app keeps disconnecting

PlanPremiumCountry DeviceAsus Zenfone Max Pro M2Operating SystemAndroid 9 My Question or IssueWhen trying to use the Clock app to set Spotify as an alarm, the playlists list keeps "refreshing", making it impossible to search for songs or playlists to...

  • Casual Listener
  • Plan Premium Country   Device Asus Zenfone Max Pro M2 Operating System Android 9   My Question or Issue When trying to use the Clock app to set Spotify as an alarm, the playlists ...
  • gijsterbeek
  • Regular
  • 1772 Views
  • 3 replies
  • 4 likes
  • 1772 Views
  • 3 replies
  • 4 likes

Problems with Android bluetooth streaming to BMW - resolved

Hi all,First post here - short and simple - my Android phone (Sony Xperia) recently upgraded to Android 9.0 and (coincidentally?) the Bluetooth audio streaming to my BMW stopped working correctly - in fact the phone would need to be restarted each ti...

  • Visitor
  • Hi all, First post here - short and simple - my Android phone (Sony Xperia) recently upgraded to Android 9.0 and (coincidentally?) the Bluetooth audio streaming to my BMW stopped working correctly -...
  • 663 Views
  • 0 replies
  • 1 likes
  • 663 Views
  • 0 replies
  • 1 likes