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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111329 Views

26 replies

3 likes

  • 111329 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223937 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223937 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581197 Views

79 replies

3 likes

  • 581197 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478471 Views

577 replies

40 likes

Account
Free
  • 478471 Views
  • 577 replies
  • 40 likes

Spotify PC doesn't show my Liked Songs despite clear installs and cache clears.

PlanPremiumCountryTurkeyDevicePCOperating SystemWindows 10 My Question or Issue As the title suggests, Spotify PC doesn't show my Liked Songs despite clear installs and cache clears. I've tried a bunch of things and none of it worked. Spotify app wor...

Regular

  Plan Premium Country Turkey Device PC Operating System Windows 10   My Question or Issue   As the title suggests, Spotify PC doesn't show my Liked Songs despite clear ins...

Billy-J

Spotify Star

552 Views

1 replies

0 likes

  • 552 Views
  • 1 replies
  • 0 likes

Can't find the Equalizer.

PlanFree CountryGermany DeviceHuawei P8 Lite 2017 Operating SystemAndroid 8 My Question or IssueI can't find the Equalizer that should be under "Soundqualität" (=Sound quality), also I wasn't able to find it anywhere else. Is there even one still exi...

Regular

Plan Free   Country Germany   Device Huawei P8 Lite 2017  Operating System Android 8   My Question or Issue I can't find the Equalizer that should be under "Soundquali...

Billy-J

Spotify Star

3867 Views

5 replies

0 likes

  • 3867 Views
  • 5 replies
  • 0 likes

Не обновляется Радар Новинок

PlanPremiumCountryRussiaDeviceiPhone xs maxOperating Systemios 13.5 My Question or IssueИзначально пользовался бесплатной США версией, с появлением в России перешел на premium версию. Прошло около недели, но плейлисты не обновились.

Casual Listener

Plan Premium Country Russia Device iPhone xs max Operating System ios 13.5   My Question or Issue Изначально пользовался бесплатной США версией, с появлением в России перешел на premiu...

958 Views

0 replies

4 likes

  • 958 Views
  • 0 replies
  • 4 likes

Spotify app not available in Galaxy Store for both smartphone & galaxy watch

PlanFreeCountryUkraine Device(Samsung Galaxy A70, Samsung Galaxy Watch)Operating System(Android 10, Tizen 4.0.0.7) My Question or IssueSpotify app is not available in Galaxy store. I can't find it using search, and when I'm trying to go through the d...

Casual Listener

Plan Free Country Ukraine   Device (Samsung Galaxy A70, Samsung Galaxy Watch) Operating System (Android 10, Tizen 4.0.0.7)   My Question or Issue Spotify app is not available in ...

baldmanua

Casual Listener

2240 Views

1 replies

2 likes

  • 2240 Views
  • 1 replies
  • 2 likes

"Миксы дня"

PlanFreeCountryРоссия DeviceHonor 8x Operating SystemAndroid 10 My Question or IssueСначала все было хорошо, но потом после 3го "Микса дня" они перестали создаваться, прошло уже больше 5ти дней, а миксы не создаются, как решить эту проблему?

Visitor

Plan Free Country Россия  Device Honor 8x  Operating System Android 10   My Question or Issue Сначала все было хорошо, но потом после 3го "Микса дня" они перестали создаватьс...

911 Views

0 replies

4 likes

  • 911 Views
  • 0 replies
  • 4 likes

Superuser Contribution Go online to download

I have a Samsung A3 2017. When I try to download a playlist, one song will download then the the download stops and the message 'go online to download' appears. Spotify connect does not work correctly either. I can connect to a speaker but the back, ...

Newbie

I have a Samsung A3 2017. When I try to download a playlist, one song will download then the the download stops and the message 'go online to download' appears. Spotify connect does not work correctl...

Elena

Moderator

1883 Views

6 replies

0 likes

  • 1883 Views
  • 6 replies
  • 0 likes

Shuffle playlist on offline-mode

PlanPremiumCountry GermanyDeviceHTC 10Operating SystemAndroid Oreo My Question or Issue I have a playlist of around 450 songs downloaded on my phone. While driving to work, i'm using offline-mode and want to listen to my playlist on shuffle-mode.I re...

Newbie

Plan Premium Country  Germany Device HTC 10 Operating System Android Oreo   My Question or Issue  I have a playlist of around 450 songs downloaded on my phone. While driving ...

Rod7

Casual Listener

1554 Views

2 replies

2 likes

  • 1554 Views
  • 2 replies
  • 2 likes

Devices won't recognize my Samsung Galaxy A5

PlanPremiumCountryCanadaDeviceSamsung Galaxy A5, Samsung Galaxy S8, ACER Aspire 5 LaptopOperating System8.0.0(A5), 9(S8), Windows 10(ACER) My Question or IssueHi there, I've had my Samsung Galaxy A5 phone for a few years now and just switched to my m...

Visitor

Plan Premium Country Canada Device Samsung Galaxy A5, Samsung Galaxy S8, ACER Aspire 5 Laptop Operating System 8.0.0(A5), 9(S8), Windows 10(ACER)   My Question or Issue Hi there, &nbs...

414 Views

0 replies

0 likes

  • 414 Views
  • 0 replies
  • 0 likes

[Android] Sound is distorted when casting to TV using Chromecast from within Spotify

Hi! I'm having problem when casting to my Chromecast for my TV from within Spotify app (Android). When casting from my mobile (or any other device!) using youtube, youtube music, netflix, casting the video and sound from a Android device etc the soun...

Casual Listener

Hi!   I'm having problem when casting to my Chromecast for my TV from within Spotify app (Android). When casting from my mobile (or any other device!) using youtube, youtube music, netflix, ca...

2290 Views

0 replies

5 likes

Android
audio distorted
  • 2290 Views
  • 0 replies
  • 5 likes

Superuser Contribution Local file song, wont play on my android

I've download a song to my PC, got it over via local files on my spotify on my PC.My PC and phone is connected, but the song is just gray on my phone and not able to be played. My pc and phone is not connected via wifi as my pc dosent have a wifi con...

Newbie

I've download a song to my PC, got it over via local files on my spotify on my PC. My PC and phone is connected, but the song is just gray on my phone and not able to be played. My pc and phone is n...

Elena

Moderator

499 Views

1 replies

0 likes

  • 499 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music is interrupted when using another app

PlanPremiumCountryEl SalvadorDeviceHuawei Y7 2019Operating SystemAndroid Oreo My Question or Issue Hello, I have had Spotify for quite long on my phone, but suddenly from some days and on, when I´m playing any song and either lock my phone or start u...

Casual Listener

Plan Premium Country El Salvador Device Huawei Y7 2019 Operating System Android Oreo   My Question or Issue   Hello, I have had Spotify for quite long on my phone, but sudde...

Elena

Moderator

1712 Views

3 replies

0 likes

Glitch
interrupts
Music
  • 1712 Views
  • 3 replies
  • 0 likes

Headphones skipping tracks

HelloI have problem with my bluetooth headphones, they random skipping my tracks. I want to ask, it is possible to turn off bluetooth device control in spotify or android ?Thank You

Visitor

  Hello I have problem with my bluetooth headphones, they random skipping my tracks. I want to ask, it is possible to turn off bluetooth device control in spotify or android ? Thank You

338 Views

0 replies

0 likes

  • 338 Views
  • 0 replies
  • 0 likes

Superuser Contribution Changing storage location

PlanPremium (family) CountryNzDeviceHuawei y6 (I think) Operating SystemAndroid up to date My Question or IssueSo been trying to change the storage location on my sons phone to sd card as he has very little internal memory. But no help article I've s...

Visitor

  Plan Premium (family)  Country Nz Device Huawei y6 (I think)  Operating System Android up to date    My Question or Issue So been trying to change the storage lo...

Elena

Moderator

678 Views

1 replies

0 likes

  • 678 Views
  • 1 replies
  • 0 likes

Search results for track with numbers is different on android and desktop

PlanPremiumCountry Device(Samsung Galaxy S10+)Operating System(Android 10) My Question or IssueIn classical music track title often contains catalogue number (RV, HWV, K, BWV, etc).But if I try to search something unpopular "RV 470" or "RV 274" on an...

Newbie

Plan Premium Country   Device (Samsung Galaxy S10+) Operating System (Android 10)   My Question or Issue In classical music track title often contains catalogue number (RV, HWV, K...

286 Views

0 replies

0 likes

  • 286 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Local files can´t be played anymore

PlanPremiumCountryGermanyDeviceLG G5Operating SystemAndroid OreoMy Question or IssueHi,yesterday all my downloaded songs got deleted and I had to reinstall Spotify. Now I can´t play my local files anymore. Is there a way to get them back without putt...

Regular

Plan Premium Country Germany Device LG G5 Operating System Android Oreo My Question or Issue Hi, yesterday all my downloaded songs got deleted and I had to reinstall Spotify. Now I can...

jxnxsbxrxn

Regular

864 Views

2 replies

0 likes

  • 864 Views
  • 2 replies
  • 0 likes

Can't view queue

PlanPremiumCountryUkDeviceMoto g6 playOperating SystemAndroid 9 My Question or Issue I cannot view my queue. The button that I used to press in the bottom right hand corner is now greyed out and doesn't do anything. Tried deleting cache, restarting p...

Newbie

Plan Premium Country Uk Device Moto g6 play Operating System Android 9   My Question or Issue   I cannot view my queue. The button that I used to press in the bottom right hand c...

426 Views

0 replies

0 likes

  • 426 Views
  • 0 replies
  • 0 likes

Superuser Contribution Import

PlanPremiumCountryBrazil DeviceLG K10Operating SystemAndroid 7.0 My Question or IssueI would like to know how I can activate the Import option within my phone's spotify, since it does not appear.

Visitor

  Plan Premium Country Brazil   Device LG K10 Operating System Android 7.0     My Question or Issue I would like to know how I can activate the Import option within m...

Petya

Community Legend

578 Views

1 replies

0 likes

  • 578 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I can't browse artists top songs

I am using Samsung Galaxy A40 with Spotify version 8.5.66.1002 and I use Spotify for free. I can't seem to preview artists top songs and albums when I tap on the playlist to preview it the list of songs don't show and nothing happens.

Newbie

I am using Samsung Galaxy A40 with Spotify version 8.5.66.1002 and I use Spotify for free. I can't seem to preview artists top songs and albums when I tap on the playlist to preview it the list of so...

Xenia

Spotify Legend

742 Views

1 replies

0 likes

  • 742 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unable to login on Android

Hello, I am unable to login to Spotify and it seems like like nothing helps. Whenever I try to login via Facebook I get an error message saying "Something went wrong. Try logging in later or using your email instead" l. So that's what I do. But when ...

Casual Listener

Hello,   I am unable to login to Spotify and it seems like like nothing helps. Whenever I try to login via Facebook I get an error message saying "Something went wrong. Try logging in later or...

mikas3

Casual Listener

790 Views

2 replies

0 likes

  • 790 Views
  • 2 replies
  • 0 likes

Superuser Contribution Canvas feature rules! Bring it to legacy versions of android?! Android 7.0, etc!

PlanFamily/PremiumCountry USDeviceNVIDIA SHIELD TABLET K1Operating SystemAndroid 7.0 Nougat My Question or IssueCanvas feature rules! Bring it to legacy versions of android?! Android 7.0, etc!

Casual Listener

Plan Family/Premium Country  US Device NVIDIA SHIELD TABLET K1 Operating System Android 7.0 Nougat   My Question or Issue Canvas feature rules! Bring it to legacy versions of andr...

Ivan

Spotify Legend

860 Views

1 replies

0 likes

  • 860 Views
  • 1 replies
  • 0 likes