Help - Android

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy
Spotify Star
2023-07-11 7:43:36 PM
2024-07-30 2:30:11 AM
AFCM6456
Casual Listener
39705 Views
65 replies
25 likes

39705 Views
65 replies
25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

Daniel
Community Legend
2014-09-11 11:47:34 AM
2014-10-29 11:18:30 AM
Daniel
Community Legend
876317 Views
11 replies
51 likes
Android
Guide
Troubleshooting

876317 Views
11 replies
51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

Plaguedoctor
Casual Listener
2020-03-30 2:54:13 AM
3 weeks ago
shahn321
Casual Listener
26062 Views
4 replies
0 likes

26062 Views
4 replies
0 likes

Superuser Contribution Spotify app stuck when clicking on the 3 white dots

PlanPremiumCountryCzech RepublicDeviceDoogee S40Operating SystemAndroid 9.0 My Question or IssueHello, everytime when I try to click on the 3 white dots, either the song ones or the playlist ones my Spotify App gets stuck. I tried a clean install, re...

Odyssea6
Visitor
Plan Premium Country Czech Republic Device Doogee S40 Operating System Android 9.0 My Question or Issue Hello, everytime when I try to click on the 3 white dots, either the song ones...
2019-09-16 2:51:38 PM
2020-03-28 10:09:44 AM
Blabberm
Visitor
2347 Views
3 replies
1 likes

2347 Views
3 replies
1 likes

Extreme stuttering in Toyota Prius when using bluetooth

PlanPremiumCountryUnited StatesDeviceMoto Z PlayOperating SystemAndroid OreoCar2013 Prius My Question or IssueFor the past couple of months or so (6-11 months) I've been having this absurd issue that only happens when I connect Spotify via Bluetooth ...

jtetreault
Visitor
Plan Premium Country United States Device Moto Z Play Operating System Android Oreo Car 2013 Prius My Question or Issue For the past couple of months or so (6-11 months) I've been ...
2019-11-11 1:06:07 AM
2020-03-28 6:03:49 AM
Priususer
Visitor
1570 Views
1 replies
2 likes
Android 8
Bluetooth cutting out
Toyota

1570 Views
1 replies
2 likes

Nonstop playing in my car

When I am in my car, spotify plays automatically. If I close out Spotify to turn it off and I get a call or text, it will start back up. I have to open spotify then close it again. I have tried shutting off this feature in Spotify settings menu. Long...

Meesterbaker
Visitor
When I am in my car, spotify plays automatically. If I close out Spotify to turn it off and I get a call or text, it will start back up. I have to open spotify then close it again. I have tried shutt...
2020-03-28 5:27:30 AM
361 Views
0 replies
0 likes

361 Views
0 replies
0 likes

Spotify automatically starts playing when opening the app with bluetooth headset connected

After the latest update, whenever I open the app on all of my android devices with my bluetooth earbuds connected, the last track will automatically start playing which is irritating. What's even more irritating is that there is NO option to disable ...

Cryptoxic
Casual Listener
After the latest update, whenever I open the app on all of my android devices with my bluetooth earbuds connected, the last track will automatically start playing which is irritating. What's even mor...
2019-09-27 9:30:25 AM
2020-03-27 3:56:50 PM
Eieiei
Visitor
1065 Views
1 replies
7 likes

1065 Views
1 replies
7 likes

Radio Station Error - Android

PlanPremiumCountrySouth Africa DeviceSamsung Galaxy S6 Edge +Operating SystemAndroid 7.0 My Question or Issue Almost every song I choose "Go to radio" for gives me the "Radio station error" message: we can't load this radio station right now. Please ...

user-removed
Visitor
Plan Premium Country South Africa Device Samsung Galaxy S6 Edge + Operating System Android 7.0 My Question or Issue Almost every song I choose "Go to radio" for gives me ...
2018-11-06 5:09:33 PM
2020-03-27 3:26:10 PM
Weed_Box
Visitor
562 Views
1 replies
4 likes

562 Views
1 replies
4 likes

Why is my premium account showing the free interface?

PlanPremiumCountryBrazilDeviceXiaomi Mi 9TOperating SystemAndroid 10 My Question or IssueHi! For whatever reason, my Spotify app decided to show the free interface, even though I have a premium account. I've already tried uninstalling and then instal...

omgpete
Visitor
Plan Premium Country Brazil Device Xiaomi Mi 9T Operating System Android 10 My Question or Issue Hi! For whatever reason, my Spotify app decided to show the free interface, even thou...
2020-03-27 2:03:14 AM
333 Views
0 replies
0 likes

333 Views
0 replies
0 likes

audio quality went down

PlanPremiumCountryThe NetherlandsDeviceSamsung j5, chromecast, tv, ampOperating android My Question or IssueSince a few weeks my audio quality dropped.Mostly high notes are shakey and trembling.I haven't changed any of my settings on any of my device...

Harry63
Visitor
Plan Premium Country The Netherlands Device Samsung j5, chromecast, tv, amp Operating android My Question or Issue Since a few weeks my audio quality dropped. Mostly high note...
2020-03-26 6:57:19 PM
538 Views
0 replies
0 likes
audio
audio quality

538 Views
0 replies
0 likes

Album Art missing from Playlists

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S20 UltraOperating SystemAndroid 10 My Question or IssueRecently (about a month ago), Spotify for Android updated and started showing Album art next to the song names in playlists: https://imgur.com/a/H...

Tclha
Visitor
Plan Premium Country Australia Device Samsung Galaxy S20 Ultra Operating System Android 10 My Question or Issue Recently (about a month ago), Spotify for Android updated and started ...
2020-03-26 5:19:38 PM
319 Views
0 replies
0 likes

319 Views
0 replies
0 likes

Superuser Contribution can't login premium account Android - need to reinstal the app

PlanPremiumCountryPortugalDeviceHuawei P10 LiteOperating SystemAndroid My Question or IssueHello.Unfortunally sometimes when I open the Spotify app it says I can't login. I place my user and password but I can't manage to login because I have no inte...

LSMelo
Roadie
Plan Premium Country Portugal Device Huawei P10 Lite Operating System Android My Question or Issue Hello. Unfortunally sometimes when I open the Spotify app it says I can't login. I...
2020-03-25 3:02:30 PM
2020-03-26 4:48:56 PM
LSMelo
Roadie
442 Views
2 replies
0 likes

442 Views
2 replies
0 likes

Superuser Contribution On my home screen the new six playlists are gone. Is there anybody else with the same problem?? Thx

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

user-removed
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2020-03-17 12:20:57 PM
2020-03-26 3:28:38 PM
FuriousStyles1
Music Fan
861 Views
3 replies
0 likes

861 Views
3 replies
0 likes

Superuser Contribution Cannot pause music on lock screen

Hello All, When the Galaxy 8 phone is locked it allows me to go back a song and skip to the next song when Spotify is playing but it will not allow me to pause the song. It cues me to "Use Fingerprint to Unlock"Android 9, last update 2/28/2020 (curre...

Advocatus
Newbie
Hello All, When the Galaxy 8 phone is locked it allows me to go back a song and skip to the next song when Spotify is playing but it will not allow me to pause the song. It cues me to "Use F...
2020-03-24 3:46:13 AM
2020-03-26 8:34:23 AM
Peter
Spotify Legend
686 Views
2 replies
0 likes

686 Views
2 replies
0 likes

Solved!!Superuser Contribution Album cover art sometimes not loading

PlanPremiumCountryPhilippinesDevice(Galaxy S6 Edge+)Operating System(Android 7.0) My Question or IssueSo, I'm not sure whether this is a known issue or not. Sometimes, an album that I haven't listened to in a while wouldn't load its cover art complet...

franhound
Regular
Plan Premium Country Philippines Device (Galaxy S6 Edge+) Operating System (Android 7.0) My Question or Issue So, I'm not sure whether this is a known issue or not. Sometimes, an alb...
2019-12-23 5:36:04 PM
2020-03-25 11:06:55 PM
halfaxadegaza
Music Fan
13753 Views
12 replies
8 likes
Album Cover
bug android
Glitches

13753 Views
12 replies
8 likes

Why does my note 9 revert back to the new version even with auto update off?

I install the old apk version and its great for a few weeks give or take, but I'll open it occasionally and it's back to the new version...what am I missing? It only recently started but before it stayed locked in. Is there somewhere in the app that ...

EdgeOfThorns
Regular
I install the old apk version and its great for a few weeks give or take, but I'll open it occasionally and it's back to the new version...what am I missing? It only recently started but before...
2020-03-16 1:25:23 PM
2020-03-25 3:15:56 PM
EdgeOfThorns
Regular
471 Views
1 replies
0 likes

471 Views
1 replies
0 likes

Superuser Contribution Option to share from App to Instagram Stories disappeared.

PlanPremiumCountry: Canada Device(Sony Xperia)Operating System(Andriod) My Question or IssueSomehow today after I logged off my Instagram account and back on, my option for sharing from the Spotify app to my Instagram stories disappeared and I was le...

adelinden
Visitor
Plan Premium Country: Canada Device (Sony Xperia) Operating System (Andriod) My Question or Issue Somehow today after I logged off my Instagram account and back on, my...
2020-03-25 1:52:49 AM
2020-03-25 1:49:15 PM
Mario
Spotify Legend
334 Views
1 replies
0 likes

334 Views
1 replies
0 likes

Download limits

My partner and I share a Family Premium account and use Spotify on two android mobile devices. The problem is with my phone, a Google Pixel 3. Spotify only lets me download a limited number of albums - maybe forty or so - before it tells me I've reac...

chrisneill
Visitor
My partner and I share a Family Premium account and use Spotify on two android mobile devices. The problem is with my phone, a Google Pixel 3. Spotify only lets me download a limited n...
2020-03-25 1:20:56 PM
361 Views
0 replies
0 likes

361 Views
0 replies
0 likes

Superuser Contribution Crash at startup

Hey, I know, I'm not the First guy Posting that topic, but non of the advices helped me. I cannot run the spotify app on my android device. One second After startup (showing the gray screen with the spotify icon) the app crashes.I reinstalled several...

FatTony1981
Visitor
Hey, I know, I'm not the First guy Posting that topic, but non of the advices helped me. I cannot run the spotify app on my android device. One second After startup (showing the gray screen ...
2020-03-22 1:39:07 PM
2020-03-25 12:46:26 PM
Ivan
Spotify Legend
2632 Views
1 replies
1 likes
Crash startup

2632 Views
1 replies
1 likes

Solved!!Superuser Contribution Music stops and Spotify stops responding after opening other full screen application

PlanPremiumCountrySingaporeDeviceSamsung S9Operating SystemLatest android and security update My Question or IssueRecently since the new update when opening full screen applications such as games, spotify stops playback and doesn't show up in the nav...

ryan103
Casual Listener
Plan Premium Country Singapore Device Samsung S9 Operating System Latest android and security update My Question or Issue Recently since the new update when opening full screen...
2020-03-22 5:39:44 AM
2020-03-25 12:37:43 PM
Ivan
Spotify Legend
766 Views
1 replies
0 likes

766 Views
1 replies
0 likes

Strange issue with storage option SD card

In settings I chose the option to store my downloads on the external SD card. It happens regularly that this option is undone. Without changing it, in storage settings the option internal storage is marked and my downloads start over again - with the...

newgeezer
Visitor
In settings I chose the option to store my downloads on the external SD card. It happens regularly that this option is undone. Without changing it, in storage settings the option internal storage is ...
2020-03-25 10:49:04 AM
241 Views
0 replies
0 likes

241 Views
0 replies
0 likes

Connected devices - how to disconnect phone without switching off music

PlanPremiumCountryMalta Device(iPhone 6, Samsung Galaxy 7, Macbook Pro mid 2015)Operating System(iOS 12, Android, MacosX) My Question or Issue When iPhone or the MacBook plays the music and all 3 devices are connected through WiFi on the home network...

Poltiser
Music Fan
Plan Premium Country Malta Device (iPhone 6, Samsung Galaxy 7, Macbook Pro mid 2015) Operating System (iOS 12, Android, MacosX) My Question or Issue When iPhone or th...
2020-03-25 10:05:30 AM
301 Views
0 replies
0 likes

301 Views
0 replies
0 likes

Like button on notification banner is broken

Hi Spotify,I've been having a problem with the like button on notification panel for couple of weeks now.The like button on the notification banner just isn't working anymore. In order to like a song I have to open the app itself.Everything else on t...

ZenDis
Casual Listener
Hi Spotify, I've been having a problem with the like button on notification panel for couple of weeks now. The like button on the notification banner just isn't working anymore. In order to like a ...
2019-09-22 12:24:02 PM
2020-03-25 9:59:24 AM
ZenDis
Casual Listener
1494 Views
6 replies
4 likes

1494 Views
6 replies
4 likes

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