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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35970 Views
  • 64 replies
  • 25 likes
  • 35970 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874104 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874104 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Superuser Contribution Song problem

So a few min ago i searched a new album and listen to it everything was fine and now reather what i search if i already saved and downleaded it or its new it shows me the album and everyrhing but no song but if i press shuffle the songs play but dont...

  • Visitor
  • So a few min ago i searched a new album and listen to it everything was fine and now reather what i search if i already saved and downleaded it or its new it shows me the album and everyrhing but no ...
  • Ivan
  • Spotify Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't see songs in Albums

PlanPremiumCountryIreland Device(Huawei P30 Pro)Operating System(Lastest Android System) My Question or IssueHi,When I go into an album the songs don't show up, I can only click shuffle play,Can you please advise?Thanks!

  • Visitor
  • Plan Premium Country Ireland  Device (Huawei P30 Pro) Operating System (Lastest Android System)   My Question or Issue Hi, When I go into an album the songs don't show up, I can ...
  • Ivan
  • Spotify Legend
  • 458 Views
  • 1 replies
  • 3 likes
  • 458 Views
  • 1 replies
  • 3 likes

Superuser Contribution Shuffle only on mobile app, premium family user

Hi guys, I'm writing because of an issue that came up today. I've been using Spotify Premium Family on my phone (Nokia 6.1 with Android 10) for a while now, without any problems whatsoever.A few minutes ago I discovered that when I open an album, the...

  • Visitor
  • Hi guys,   I'm writing because of an issue that came up today. I've been using Spotify Premium Family on my phone (Nokia 6.1 with Android 10) for a while now, without any problems whatsoever. ...
  • Ivan
  • Spotify Legend
  • 435 Views
  • 1 replies
  • 0 likes
  • Android
    Premium
    shuffle
  • 435 Views
  • 1 replies
  • 0 likes

Solved!! songs stopping

I have spotify premium and for the past couple of weeks my songs will stop playing I will get maybe one song to play if I am lucky. This happens in my car, at work, and outside while I am working in the yard. I have installed and reinstalled, cleared...

  • Music Fan
  • I have spotify premium and for the past couple of weeks my songs will stop playing  I will get maybe one song to play if I am lucky.  This happens in my car, at work, and outside while I am...
  • Luan
  • Spotify Star
  • 7968 Views
  • 6 replies
  • 0 likes
  • 7968 Views
  • 6 replies
  • 0 likes

Superuser Contribution Podcast language in browsing mode

PlanPremiumCountryFranceDeviceGalaxy S7 + PCOperating SystemAndroid 8.0 + Win 10 My Question or IssueHello,I'm living in France but am only interested in podcasts in English.I set my interface language in English.The problem is, when I want to browse...

  • Casual Listener
  • Plan Premium Country France Device Galaxy S7 + PC Operating System Android 8.0 + Win 10   My Question or Issue Hello, I'm living in France but am only interested in podcasts in Englis...
  • Ivan
  • Spotify Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution When Spotify updates it changes my storage location

PlanPremiumCountry USDeviceSamsung Galaxy 9+Operating SystemAndroid Oreo My Question or Issue Everytime Spotify updates, it switches the storage location from my SD card to my internal storage. Is there any way to prevent this from happening?

  • Newbie
  •   Plan Premium Country  US Device Samsung Galaxy 9+ Operating System Android Oreo   My Question or Issue  Everytime Spotify updates, it switches the storage locati...
  • pattyohayward
  • Casual Listener
  • 561 Views
  • 5 replies
  • 2 likes
  • 561 Views
  • 5 replies
  • 2 likes

Huawei Y7 Spotify keeps pausing

PlanPremiumCountryIreland DeviceHuawei Y7 My Question or IssueSpotify keeps pausing every time I receive a new message on Facebook messenger, even when on silent mode.

  • Visitor
  • Plan Premium Country Ireland  Device Huawei Y7   My Question or Issue Spotify keeps pausing every time I receive a new message on Facebook messenger, even when on silent mode.
  • 179 Views
  • 0 replies
  • 0 likes
  • 179 Views
  • 0 replies
  • 0 likes

How can I keep the app running on background even when paused

PlanPremiumCountryBrazilDeviceZenphone Live L1Operating SystemAndroid 8.0.0 How can I keep the app running on background even when it is paused?

  • Newbie
  •   Plan Premium Country Brazil Device Zenphone Live L1 Operating System Android 8.0.0     How can I keep the app running on background even when it is paused? 
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

Superuser Contribution Local Files not Playing

PlanPremiumCountry DeviceHauwei Mate 20 ProOperating System Android Oreo My Question or IssueI created a local files playlist on my desktop(Mac). And I wish to play it on my mobile I can view the playlist and download it but I am unable to listen to ...

  • Visitor
  •   Plan Premium Country   Device Hauwei Mate 20 Pro Operating System  Android Oreo   My Question or Issue I created a local files playlist on my desktop(Mac). And I...
  • Ivan
  • Spotify Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution CAN NOT PLAY OR SEE VIDEOS IN SPOTIFY

PlanPREMIUMCountryUSDeviceSAMSUNG GALAZY 7 EDGE 7 DELL PC)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan PREMIUM Country US Device SAMSUNG GALAZY 7 EDGE 7 DELL PC) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Ivan
  • Spotify Legend
  • 9210 Views
  • 1 replies
  • 1 likes
  • 9210 Views
  • 1 replies
  • 1 likes

Superuser Contribution Dislike button missing in app and disappears from notification when playing on multiroom speake b r

PlanPremiumCountryNLDevice( Samsung Galaxy Note 10+)Operating System( Android Oreo) My Question or Issue The dislike button is missing from the app and only visible in the notification bar. When I play the music on my multiroom speakers the dislike b...

  • Roadie
  • Plan Premium Country NL Device ( Samsung Galaxy Note 10+) Operating System ( Android Oreo)   My Question or Issue   The dislike button is missing from the app and only visi...
  • Xenia
  • Moderator
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Spotify stops playing and shuts down

I have a premium plan, in Canada, and my problem is with my Samsung Galaxy 9 phone, Android version 9.It all started about 2 weeks ago and I've been using spotify on my phone for a few years with no issues. I can't get through 10 minutes of songs bef...

  • Visitor
  • I have a premium plan, in Canada, and my problem is with my Samsung Galaxy 9 phone, Android version 9. It all started about 2 weeks ago and I've been using spotify on my phone for a few years with n...
  • 引きこもり
  • Roadie
  • 326 Views
  • 1 replies
  • 2 likes
  • 326 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Albums in "Your Library" take exceptionally long to load even when downloaded

PlanPremiumCountryUnited StatesDevicePixel 2 XLOperating SystemAndroid Pie My Question or IssueHey guys, recently I've noticed that my Pixel 2 XL running the latest version of Andriod Pie and Spotify struggles to load albums in my library. It can tak...

  • Casual Listener
  • Plan Premium Country United States Device Pixel 2 XL Operating System Android Pie   My Question or Issue Hey guys, recently I've noticed that my Pixel 2 XL running the latest version o...
  • DanielArlt
  • Casual Listener
  • 5057 Views
  • 6 replies
  • 6 likes
  • 5057 Views
  • 6 replies
  • 6 likes

Solved!!Superuser Contribution Deletion Of Downloaded Songs On Playlist

PlanPremiumCountryUSDevicePixel2XLOperating SystemAndroidMy Question or IssueDoes deleting a playlist delete the downloaded songs on the playlist? If not, how can I delete songs no longer on a playlist?

  • Regular
  • Plan Premium Country US Device Pixel2XL Operating System Android My Question or Issue Does deleting a playlist delete the downloaded songs on the playlist? If not, how can I delete songs no ...
  • Xenia
  • Moderator
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution music sharing to instagram stories from Xiaomi phone

I try sharing music to instagram stories from xiaomi phone but doesn't work.I tryed log in from an iphone 10 & samsung note 9 and i had the choice of sharing music to IG stories.What's happening with Xiaomi?PlanFree/PremiumCountryGreeceDevice(Xiaomi ...

  • Visitor
  • I try sharing music to instagram stories from xiaomi phone but doesn't work.I tryed log in from an iphone 10 & samsung note 9 and i had the choice of sharing music to IG stories.What's happening ...
  • Mario
  • Spotify Legend
  • 897 Views
  • 1 replies
  • 0 likes
  • 897 Views
  • 1 replies
  • 0 likes

Superuser Contribution Play a specific Podcast via Tasker

Hi all, I'm trying to automatically play the newest episodes of a podcast after I connect to a certain BT device.But I can't get tasker to start playing a podcast.This thread shows how this works for playlists, but none of these options work for podc...

  • Casual Listener
  • Hi all,   I'm trying to automatically play the newest episodes of a podcast after I connect to a certain BT device. But I can't get tasker to start playing a podcast. This thread shows ...
  • Ivan
  • Spotify Legend
  • 1146 Views
  • 2 replies
  • 0 likes
  • 1146 Views
  • 2 replies
  • 0 likes

No new design even on Beta 8.5.50.325

I've just joined the Beta program in order to get the new UI redesign, but I'm still on the old one. My friends are on the public release with the new Design. Why? Android 9Xiaomi Mi Mix 3

  • Newbie
  • I've just joined the Beta program in order to get the new UI redesign, but I'm still on the old one. My friends are on the public release with the new Design. Why?   Android 9 Xiaomi Mi Mix 3...
  • 248 Views
  • 0 replies
  • 1 likes
  • 248 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Not allow me to add songs to one of my playlist

Not allow me to add songs to one of my playlistPlanPremiumCountryMéxico Device(Android-PC)Operating System(Android, Windows 10) My Question or IssueWhy spotify doesn't allow me to add any song to one of my oldest playlist ? It doesn't show the list w...

  • Casual Listener
  • ...he playlist is mine and is a public, playlist called "Day off"
  • Mario
  • Spotify Legend
  • 661 Views
  • 3 replies
  • 0 likes
  • add song
  • 661 Views
  • 3 replies
  • 0 likes

Superuser Contribution My app doesn't share with Instagram

PlanPremiumCountryBrazilDeviceGalaxy J5 ProOperating SystemAndroid 9 My Question or IssueHey, guys. I tried everything but my spotify only allows me to share music with Instagram through direct messages. Please help me!

  • Visitor
  •   Plan Premium Country Brazil Device Galaxy J5 Pro Operating System Android 9   My Question or Issue Hey, guys. I tried everything but my spotify only allows me to share music wi...
  • Mario
  • Spotify Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded offline-songs removed/deleted on its own.

Basically as mentioned in title. Not sure what actually triggers the files to go "missing" (I use inverted commas because its not really missing - read below), but it usually happens after the phone restarts (on its own when battery is depleted, or w...

  • Newbie
  • Basically as mentioned in title. Not sure what actually triggers the files to go "missing" (I use inverted commas because its not really missing - read below), but it usually happens after the phone ...
  • Ivan
  • Spotify Legend
  • 6054 Views
  • 4 replies
  • 0 likes
  • automatically
    automatically removed offline songs
    Offline Content
    Offline Desyncing
    Offline download
    Offline songs
    restart
  • 6054 Views
  • 4 replies
  • 0 likes