Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
210981 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
561509 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
463277 Views
575 replies
39 likes
PlanPremiumCountryGermany My Question or IssueWhy can't this be played: https://open.spotify.com/album/3QqqRgwM0z1BOSWMCm6J1G?si=IhsjEvugR8KiysBlNX-wRw
Plan Premium Country Germany My Question or Issue Why can't this be played: https://open.spotify.com/album/3QqqRgwM0z1BOSWMCm6J1G?si=IhsjEvugR8KiysBlNX-wRw
Casual Listener
822 Views
2 replies
0 likes
PlanPremiumCountryMalaysiaDeviceVivo V5sOperating SystemAndroid My Question or Issue Some of the album cover art is not display well when I open up with my phone's spotify , It still the same even is online or offline.
Plan Premium Country Malaysia Device Vivo V5s Operating System Android My Question or Issue Some of the album cover art is not display well when I open up with my phone's spo...
Casual Listener
1064 Views
6 replies
0 likes
PlanPremiumCountryCanadaDeviceAndroid TV on nVidia Shield (sheild version 8.1.1) My Question or IssueI cannot browse the latest album releases in the newest version of the Spotify app on my nVidia Sheild. The home tab displays recently played content...
Plan Premium Country Canada Device Android TV on nVidia Shield (sheild version 8.1.1) My Question or Issue I cannot browse the latest album releases in the newest version of the Spotif...
Regular
645 Views
1 replies
1 likes
PlanPremiumCountryGermanyDeviceHuawei P20Operating SystemAndroid 9 My Question or IssueHello,I've reinstalled the spotify app a few days ago and started the download for all my music afterwards, thinking it would all be available offline again.The mu...
Plan Premium Country Germany Device Huawei P20 Operating System Android 9 My Question or Issue Hello, I've reinstalled the spotify app a few days ago and started the download for al...
489 Views
0 replies
0 likes
It's even in my playlist, i have be 15 songs in it but i still get these suggested songs i don't wanna hear. And if i close and reopen and try to start the play list it plays it again, i don't wanna buy premium but this is annoying as He double hocke...
It's even in my playlist, i have be 15 songs in it but i still get these suggested songs i don't wanna hear. And if i close and reopen and try to start the play list it plays it again, i don't wanna ...
352 Views
0 replies
0 likes
PlanFree/PremiumCountryTurkeyDeviceHuaweiOperating SystemAndroid My Question or IssueHi, i have a problem. Since several days autoplay stopped working. I tried to reinstall app and on-off autoplay but they did not work. Can you help me please?
Plan Free/Premium Country Turkey Device Huawei Operating System Android My Question or Issue Hi, i have a problem. Since several days autoplay stopped working. I tried to reinstall a...
Visitor
614 Views
2 replies
0 likes
On Android, when you open up any music content with three dots and then press Add to Home Screen (e.g. an album), pressing the homescreen shortcut then plays that music always on shuffle. Why? Why can I not have the album play from start to end? Is t...
On Android, when you open up any music content with three dots and then press Add to Home Screen (e.g. an album), pressing the homescreen shortcut then plays that music always on shuffle. Why? Why ca...
Newbie
1662 Views
4 replies
4 likes
PlanPremiumCountryUsaDeviceGalaxy S8Operating SystemAndroid 9 My Question or IssueHi i created a playlist on my phone i dont have option to go to playlist radio. I can go to albums or other things radio but not playlists. but my pc has the playlist r...
Plan Premium Country Usa Device Galaxy S8 Operating System Android 9 My Question or Issue Hi i created a playlist on my phone i dont have option to go to playlist radio. I can go to ...
364 Views
0 replies
0 likes
PlanPremium FamilyCountryGermanyDeviceSamsung Galaxy XCover 4Operating SystemAndroid 9 (Pie)My Question or IssueFrom time to time I can't use spotify at all, when I'm searching for music, it's wirking fine until I toogle "show discography" - then mos...
Plan Premium Family Country Germany Device Samsung Galaxy XCover 4 Operating System Android 9 (Pie) My Question or Issue From time to time I can't use spotify at all, when I'm searching for ...
Spotify Legend
725 Views
1 replies
0 likes
My downloaded songs keeps getting deleted every time I open the Spotify app on Android. I have to download it all again and it’s kinda annoying cause I have around 3000 songs in my playlists. I have reinstalled the app (the cleanest way), restarted m...
My downloaded songs keeps getting deleted every time I open the Spotify app on Android. I have to download it all again and it’s kinda annoying cause I have around 3000 songs in my playlists. I have ...
Spotify Legend
2069 Views
1 replies
0 likes
Hello everyone! Spotify here. We are looking into customer reports about issues with offlined playlists on Android (music which is downloaded to your phone so you can play without an internet connection). Our investigation shows that some folks might...
Hello everyone! Spotify here. We are looking into customer reports about issues with offlined playlists on Android (music which is downloaded to your phone so you can play without an inter...
Spotify Legend
65030 Views
448 replies
7 likes
PlanPremiumCountryUkDeviceHuawei y7Operating System Android My Question or Issue So I am about ready to delete Spotify and cancel my subscription. I have had no dramas up till the last week in which I have found that when trying to listen offline I v...
Plan Premium Country Uk Device Huawei y7 Operating System Android My Question or Issue So I am about ready to delete Spotify and cancel my subscription. ...
Visitor
1336 Views
2 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S8+ (International Version Factory Unlocked)Operating SystemAndroid 9Spotify Android App Version8.5.65.852My Question or IssueRecently, I can no longer add music to my Liked Songs playlist. I get the "You hav...
Plan Premium Country USA Device Samsung Galaxy S8+ (International Version Factory Unlocked) Operating System Android 9 Spotify Android App Version 8.5.65.852 My Question or Issue Recently,...
Spotify Legend
1726 Views
3 replies
0 likes
PlanPremiumCountryPolandDeviceSamsung Galaxy Note8Operating SystemAndroid Pie My Question or IssueDear Spotify users,I like to use radio based on my playlists function. However I don't know what is the limit of tracks in playlist that algorithm can r...
Plan Premium Country Poland Device Samsung Galaxy Note8 Operating System Android Pie My Question or Issue Dear Spotify users, I like to use radio based on my playlists function. How...
466 Views
0 replies
0 likes
Hi. Can anyone confirm the current process to increase the Music Quality of the downloads that are ALREADY ON THE PHONE?? I just increased the Music Quality of Download to "Very high" (highest one), and a pop-up said "Improve quality of existing down...
Hi. Can anyone confirm the current process to increase the Music Quality of the downloads that are ALREADY ON THE PHONE?? I just increased the Music Quality of Download to "Very high" ...
1880 Views
0 replies
1 likes
DeviceSamsung Galaxy S9Operating SystemAndroid Pie My Question or IssueAs a note, I download all the songs and albums I want to listen to so I can shuffle my songs library and listen to the songs I wanna hear. Recently my layout changed for my spotif...
Device Samsung Galaxy S9 Operating System Android Pie My Question or Issue As a note, I download all the songs and albums I want to listen to so I can shuffle my songs library and listen...
Spotify Legend
3775 Views
8 replies
6 likes
PlanPremiumCountryUSADeviceSamsung S10aOperating System My Question or IssueAutoplay - one of my absolute favorite features - was working on my Android a week ago and now is not. I never even knew there was an option for Autoplay but when looking to ...
Plan Premium Country USA Device Samsung S10a Operating System My Question or Issue Autoplay - one of my absolute favorite features - was working on my Android a week ago and now ...
Community Legend
765 Views
1 replies
0 likes
PlanPremium FamilyCountrySlovakiaDeviceSamsung Galaxy S9+Operating SystemAndroid 10 My Question or IssueWhy was the "I don't like this song" button removed from discover weekly playlist and instead it has been replaced with "-" button which is just h...
Plan Premium Family Country Slovakia Device Samsung Galaxy S9+ Operating System Android 10 My Question or Issue Why was the "I don't like this song" button removed from discover week...
Casual Listener
567 Views
1 replies
2 likes
PlanPremiumCountryTurkeyDeviceSamsung tab s6 liteOperating SystemAndroid 10 My Question or IssueAutoplay doesnt Work on my tablet and my Phone. My Phone is Samsung s8 plus.I search a music than i play but when it finished spotify stops playing
Plan Premium Country Turkey Device Samsung tab s6 lite Operating System Android 10 My Question or Issue Autoplay doesnt Work on my tablet and my Phone. My Phone is Samsung s8...
235 Views
0 replies
0 likes
PlanPremium CountryUnited States DeviceSamsung Galaxy S10+ Operating SystemAndroid 10 My Question or IssueSong search is buggy. Using the keyboard I can type but on occasion, text will not appear in the search box and results won't refresh. Despite t...
Plan Premium Country United States Device Samsung Galaxy S10+ Operating System Android 10 My Question or Issue Song search is buggy. Using the keyboard I can ...
Casual Listener
1172 Views
3 replies
1 likes
