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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Keanbro

Newbie

400057 Views

548 replies

35 likes

Account
Free
  • 400057 Views
  • 548 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8593 Views

0 replies

7 likes

  • 8593 Views
  • 0 replies
  • 7 likes

Can't add albums to queue anymore.

With the recent UI changes now not only we can't add albums to a playlist but we can't add them to our queue anymore either. This is a huge problem for people who heavily use the queue feature like myself, I've had to downgrade to an older version (8...

Visitor

With the recent UI changes now not only we can't add albums to a playlist but we can't add them to our queue anymore either. This is a huge problem for people who heavily use the queue feature like m...

owright907

Newbie

1568 Views

2 replies

1 likes

  • 1568 Views
  • 2 replies
  • 1 likes

[Android] shuffle defaults on Spotify-created playlists and won't shut off

PlanPremiumCountryUSADevicePixel 3Operating SystemAndroid My Question or IssueFor the past couple of weeks, any Spotify generated playlists such as discover weekly default to shuffling and you can't turn it off. No matter how many times I tried to ge...

Newbie

Plan Premium Country USA Device Pixel 3 Operating System Android   My Question or Issue For the past couple of weeks, any Spotify generated playlists such as discover weekly default to...

253 Views

0 replies

0 likes

  • 253 Views
  • 0 replies
  • 0 likes

Chromecast on Android for Premium users only?

PlanFreeCountryUS DeviceLG AristoOperating SystemAndroid My Question or IssueSpotify for Android is now telling me that Chromecast connection is for available for Premium users only. Since when? Is someone at Spotify actively trying to drive away (fr...

Gig Goer

Plan Free Country US  Device LG Aristo Operating System Android   My Question or Issue Spotify for Android is now telling me that Chromecast connection is for available for Premiu...

iulianf

Casual Listener

2080 Views

2 replies

0 likes

  • 2080 Views
  • 2 replies
  • 0 likes

Spotify won’t stay installed on my Galaxy S8

My Question or IssueHi, I’ve had the Spotify app downloaded on my Galaxy S8 for months without issue. Went to launch it this morning and it was no longer visible on my home page or shown in my list of downloaded apps. Headed to Google Playstore to re...

Casual Listener

My Question or Issue Hi, I’ve had the Spotify app downloaded on my Galaxy S8 for months without issue. Went to launch it this morning and it was no longer visible on my home page or shown in my list...

KlambAU

Casual Listener

852 Views

3 replies

0 likes

  • 852 Views
  • 3 replies
  • 0 likes

Spotify (Android) doesn't see Chromecast (issue report and solution)

I've got Google Chromecast and Yamaha RX-V685 receiver. Android Spotify device list shows the phone and receiver only. No Chromecast is seen. Why?The answer is unexpected. I've named my Yamaha receiver "Salon" and Google Chromecast "Salon" too. Spoti...

Casual Listener

I've got Google Chromecast and Yamaha RX-V685 receiver. Android Spotify device list shows the phone and receiver only. No Chromecast is seen. Why? The answer is unexpected. I've named my Yamaha rece...

324 Views

0 replies

1 likes

  • 324 Views
  • 0 replies
  • 1 likes

spotify plays 1 song then stops. have to push next song for it to move on to the next.

PlanFree/PremiumCountry DeviceSamsungOperating SystemAndroid My Question or Issuehave spotify on my ps4, pc, and phone. ps4 and pc work perfectly fine. phone on the other hand does not. i push the shuffle button and it picks a song to play. once the ...

Casual Listener

Plan Free/Premium Country   Device Samsung Operating System Android   My Question or Issue have spotify on my ps4, pc, and phone. ps4 and pc work perfectly fine. phone on the othe...

Tchay1

Visitor

737 Views

4 replies

2 likes

  • 737 Views
  • 4 replies
  • 2 likes

Superuser Contribution Can not play downloaded music from local files on mobile

PlanPremiumCountrySwedenDeviceHuawei P20 LiteOperating SystemAndroid My Question or IssueAs the title says, i can not play music i have in my playlist from local files i have on my computer, everything have worked great till today when this error occ...

Visitor

  Plan Premium Country Sweden Device Huawei P20 Lite Operating System Android   My Question or Issue As the title says, i can not play music i have in my playlist from local file...

Elena

Moderator

549 Views

1 replies

0 likes

  • 549 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android App "select music" from local device takes forever to load

PlanPremiumCountryGermanyDeviceOnePlus 6Operating SystemAndroid So I loved the feature on my android app to import local files directly from my phone's files without the need to use the desktop app. But for a few weeks now, the "select music" page lo...

Visitor

  Plan Premium Country Germany Device OnePlus 6 Operating System Android   So I loved the feature on my android app to import local files directly from my phone's files without th...

Ivan

Spotify Legend

503 Views

1 replies

0 likes

  • 503 Views
  • 1 replies
  • 0 likes

Samsung Galaxy watch Bluetooth not shuffle offline

PlanPremiumCountry ItalyDeviceSamsung galaxy watchOperating SystemTIZEN 4.0.0.1 My Question or IssueHi all i think this is RIDICULOUS! But i bought a samsung galaxy watch last week and installed on spotify mobile, when i go out for a run shuffle mode...

Regular

Plan Premium Country  Italy Device Samsung galaxy watch Operating System TIZEN 4.0.0.1   My Question or Issue Hi all i think this is RIDICULOUS! But i bought a samsung galaxy watc...

Poeps

Casual Listener

1718 Views

4 replies

1 likes

  • 1718 Views
  • 4 replies
  • 1 likes

Mobile restarts moments after start application

PlanPremiumCountry PortugalDeviceHuawei P8 Lite 2017 My Question or Issue When i open Spotify in my android it restart the device. I've tried more than 10 times, everytime that i open the application, my android goes down. I've tried to unistall the ...

Newbie

Plan Premium Country  Portugal Device Huawei P8 Lite 2017  My Question or Issue  When i open Spotify in my android it restart the device. I've tried more than 10 times, everytim...

Neo-soulguy

Regular

671 Views

1 replies

1 likes

  • 671 Views
  • 1 replies
  • 1 likes

Superuser Contribution Playback stops after each song, the playlist doesn't advance to the next song.

PlanPremiumCountryUSADeviceSamsung G920V.07Operating SystemAndroid version 7.0 My Question or IssueSpotify version 8.5.57.1164 My phone was updated 5/6/2020 and since then it will play one song from a playlist then stop. I have to advance to the next...

Casual Listener

  Plan Premium Country USA Device Samsung G920V.07 Operating System Android version 7.0   My Question or Issue Spotify version 8.5.57.1164 My phone was updated 5/6/2020 and since...

Ivan

Spotify Legend

821 Views

4 replies

2 likes

  • 821 Views
  • 4 replies
  • 2 likes

Superuser Contribution The app crashes with the 3 dots menu

PlanPremiumCountryMexicoDeviceUlefone armor 6eOperating systemAndroid 9 Whenever I want to use the 3 dots menu of the songs the app crash, I been doing everything and nothing works, it's getting really annoying

Visitor

  Plan Premium Country Mexico Device Ulefone armor 6e Operating system Android 9   Whenever I want to use the 3 dots menu of the songs the app crash, I been doing everything and n...

Ivan

Spotify Legend

481 Views

1 replies

0 likes

  • 481 Views
  • 1 replies
  • 0 likes

Superuser Contribution At the end of a song, the timer goes back 10 seconds, silence plays after the end of the song +more

PlanPremiumCountryCanadaDevice(Samsung Galaxy Note 5)Operating System(Android Oreo? Version 7.0) My Question or IssueAs the title says! Also that once the song and the "10 sec rewind" repeats, it plays dead air and does not autoplay at all. I have tr...

Visitor

Plan Premium Country Canada Device (Samsung Galaxy Note 5) Operating System (Android Oreo? Version 7.0)   My Question or Issue As the title says! Also that once the song and the "...

Mario

Spotify Legend

454 Views

2 replies

0 likes

  • 454 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Next song won't play, again

PlanPremiumCountrySlovakiaDevice(SMP9002)Operating System(Android 4.4.2) My Question or IssueI have this problem on my SMP9002 devices from tomorow 2020 May 11, again. I download Spotify update, and when I play music online, the music just stops afte...

Casual Listener

  Plan Premium Country Slovakia Device (SMP9002) Operating System (Android 4.4.2)   My Question or Issue I have this problem on my SMP9002 devices from tomorow 2020 May 11, ag...

Mario

Spotify Legend

440 Views

1 replies

0 likes

  • 440 Views
  • 1 replies
  • 0 likes

Superuser Contribution The song doesn't end and returns to the middle without playing audio

When I listen to a song and it ends, it returns to the middle of the song and plays without audio and no longer skips to the next song until I press the next button on the player.

Casual Listener

When I listen to a song and it ends, it returns to the middle of the song and plays without audio and no longer skips to the next song until I press the next button on the player.    &nbs...

Mario

Spotify Legend

473 Views

1 replies

0 likes

  • 473 Views
  • 1 replies
  • 0 likes

Link with timestamp not working

PlanPremiumCountrySwedenDeviceSamsung Galaxy 9Operating SystemLatest Android My Question or IssueLinks with spotify url and #mm:ss to specify starting point does not work on my androids. PC works fine. Known issue? Workaround?

Casual Listener

Plan Premium Country Sweden Device Samsung Galaxy 9 Operating System Latest Android   My Question or Issue Links with spotify url and #mm:ss to specify starting point does not work on ...

cgaima

Newbie

1924 Views

1 replies

3 likes

  • 1924 Views
  • 1 replies
  • 3 likes

Spotify showing iPhone diagnostics when I have an android

I recently changed from iPhone to android and I have grand new bluetooth headphones that works perfectly fine. I went for a run and a mile into it music on my headphones stopped but on my phone it showed it was still playing. when I opened up Spotify...

Visitor

I recently changed from iPhone to android and I have grand new bluetooth headphones that works perfectly fine. I went for a run and a mile into it music on my headphones stopped but on my phone it sh...

368 Views

0 replies

0 likes

  • 368 Views
  • 0 replies
  • 0 likes

Slow wifi download speed when Spotify running

PlanFree/PremiumCountryAustraliaDeviceOneplus 5TOperating SystemAndroid 9 My Question or IssueWhen Spotify is running my wifi download speed drops from 40Mbps to 8Mbps. Spotify runs fine but other downloads run slow.

Newbie

Plan Free/Premium Country Australia Device Oneplus 5T Operating System Android 9   My Question or Issue When Spotify is running my wifi download speed drops from 40Mbps to 8Mbps. Spoti...

347 Views

0 replies

0 likes

  • 347 Views
  • 0 replies
  • 0 likes

Free Version Playing only AC/DC while not on the any Playlist

PlanFree/PremiumCountryBrazilDeviceSamsung A10My Question or IssueHi guys, I'm a free user and searching the forums I saw a lot of questions of people having song not on their playlist being played. Songs that were similar the ones on the playlist. I...

Visitor

Plan Free/Premium Country Brazil Device Samsung A10 My Question or Issue Hi guys, I'm a free user and searching the forums I saw a lot of questions of people having song not on their playlist ...

345 Views

0 replies

0 likes

  • 345 Views
  • 0 replies
  • 0 likes

Superuser Contribution Al terminar una canción se devuelve 5 segundos

PlanPrimaPaísPerúDispositivoSamsumg Galaxy J7Sistema operativoAndroid Marshmallow Mi pregunta o problemaHola buenas tardes, desde ayer mi spotify cada vez que termina una canción se devuelve sola 5 segundos, se para y ya no sigue con la próxima canci...

Casual Listener

Plan Prima País Perú Dispositivo Samsumg Galaxy J7 Sistema operativo Android Marshmallow   Mi pregunta o problema Hola buenas tardes, desde ayer mi spotify cada vez que termina una can...

Elena

Moderator

458 Views

1 replies

0 likes

  • 458 Views
  • 1 replies
  • 0 likes