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Can't download files to offline

Can't download files to offline

Hi there, 

Recently when I download files they immidietly turned on to be not downloaded, even I didn't switch it on. I tried to restart, download APP again, but that didn't help. Please, help! 😞 

Reply
1 Reply

Hey @agathefox and welcome to our Community!

 

That's not cool. Please follow the steps here:

 

  • Log in to your account page on our website and click Offline devices in the menu on the left.
  • Click REMOVE ALL DEVICES.
  • Reinstall the app with the steps here.
  • Save your offline tracks again.

 

Does that help at all? Keep us posted 🙂

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