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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27905 Views
  • 59 replies
  • 23 likes
  • 27905 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870431 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870431 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24752 Views
  • 3 replies
  • 0 likes
  • 24752 Views
  • 3 replies
  • 0 likes

Spotify constantly crashing/freezing completely - requiring phone restart (Samsung S7)

Hi guys, Is anyone having constant problems with running spotify on a Samsung S7? his has been ocuring for WEEKS and surpasses Spotify updates. Spotify just freezes mid way through switching a track, and while it will continue to play music, you cann...

  • Casual Listener
  • Hi guys,   Is anyone having constant problems with running spotify on a Samsung S7? his has been ocuring for WEEKS and surpasses Spotify updates. Spotify just freezes mid way through swit...
  • Ruka
  • Regular
  • 292 Views
  • 2 replies
  • 0 likes
  • 292 Views
  • 2 replies
  • 0 likes

Spotify crashes phone

Hello, I've been having some troubles with spotify. I have a Samung Galaxy SIII mini; everything seems to be working just fine except for the fact that it is very slow, but once the screen is locked, it is impossible to turn it on again so I have to ...

  • Newbie
  • Hello,   I've been having some troubles with spotify. I have a Samung Galaxy SIII mini; everything seems to be working just fine except for the fact that it is very slow, but once the screen...
  • Ruka
  • Regular
  • 630 Views
  • 5 replies
  • 0 likes
  • 630 Views
  • 5 replies
  • 0 likes

Cant listen to different music on 2 different phones

I have Spotify family and when connected to wifi at home I can't listen to different music on different phones

  • Newbie
  • I have Spotify family and when connected to wifi at home I can't listen to different music on different phones
  • MartinStoichkov
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Samsung S5

Even with cleared Cache and Data, Spotify takes 9.56GB??? tried reinstalling it and even before i´ve logged in it took 9.56GB.

  • Newbie
  • Even with cleared Cache and Data, Spotify takes 9.56GB???  tried reinstalling it and even before i´ve logged in it took 9.56GB.  
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

Solved!! Playing an Album

Just started the 3-month introductory Premium service, and am having trouble with something I think should be simple, but doesn't appear to be ... playing an album. Coming from Google Play Music, I'm used to the concept of finding an album, and just ...

  • Casual Listener
  • Just started the 3-month introductory Premium service, and am having trouble with something I think should be simple, but doesn't appear to be ... playing an album.   Coming from Google P...
  • davemoviejunkie
  • Casual Listener
  • 336 Views
  • 4 replies
  • 0 likes
  • 336 Views
  • 4 replies
  • 0 likes

armazenamento de músicas

Na minha conta não aparece a opção de armazenamento de músicas

  • Newbie
  • Na minha conta não aparece a opção de armazenamento de músicas
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

Payment Failed. No Paypal Option.

So normally I have automatic payments come out from PayPal, just got an email saying my account failed a payment and to update my payment info. There is no more option I see to use PayPal, and for some reason defaulted to a student account?

  • Casual Listener
  • So normally I have automatic payments come out from PayPal, just got an email saying my account failed a payment and to update my payment info. There is no more option I see to use PayPal, and for so...
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

samsung

spotify is freezing frequently.i will stop using it and paying for if there wont be any update..i had thos pr9blem 4 ti.es today o samsung A3 k2016

  • Newbie
  • spotify is freezing frequently.i will stop using it and paying for if there wont be any update..i had thos pr9blem 4 ti.es today o samsung A3 k2016
  • 177 Views
  • 0 replies
  • 0 likes
  • 177 Views
  • 0 replies
  • 0 likes

my premium is gone

i could listen songs on spotify like a half hour ago but now my premium account has gone. idk why but my account seems free account. HELP PLEASE

  • Visitor
  • i could listen songs on spotify like a half hour ago but now my premium account has gone. idk why but my account seems free account. HELP PLEASE
  • 174 Views
  • 0 replies
  • 0 likes
  • 174 Views
  • 0 replies
  • 0 likes

Keeps stopping after every song

I have the same problem on Android with both my Xperia z3+ and my Xperia z5. Spotify keeps playing a single song then it stops and has been like this for months now. Just haven't had time to report it yet. To get it to start again you need to unlock ...

  • Newbie
  • I have the same problem on Android with both my Xperia z3+ and my Xperia z5. Spotify keeps playing a single song then it stops and has been like this for months now. Just haven't had time to report i...
  • 300 Views
  • 0 replies
  • 0 likes
  • 300 Views
  • 0 replies
  • 0 likes

Release Notes for Android?

Hi, What´s up with the release notes for Android? Did the community manager get bored from updating them? https://community.spotify.com/t5/Spotify-Community-Blog/All-Spotify-Release-Notes/ba-p/551574 Please enlighten me where I can find them. Thank y...

  • Regular
  • Hi,   What´s up with the release notes for Android? Did the community manager get bored from updating them?   https://community.spotify.com/t5/Spotify-Community-Blog/All-Spotify-Release...
  • 394 Views
  • 0 replies
  • 0 likes
  • 394 Views
  • 0 replies
  • 0 likes

stereo

En la versión gratuita para móviles solo reproducen un canal (derecho o izquierdo) y lo envían por los dos. Esto se hace más evidente en canciones de los '60 que jugaban mucho con el efecto estéreo y que al reproducirlas por Spotify se pierde la mita...

  • Newbie
  • En la versión gratuita para móviles solo reproducen un canal (derecho o izquierdo) y lo envían por los dos. Esto se hace más evidente en canciones de los '60 que jugaban mucho con el efecto estéreo y...
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

Solved!! My library is not been showing on my phone (android)

I can't find my library section on my app. I already look to other phones with the same version without that issue, but I don't know why doesn't have that option on my device.I'm a premium user and on my computer everything looks ok. Please someone c...

  • Newbie
  • I can't find my library section on my app. I already look to other phones with the same version without that issue, but I don't know why doesn't have that option on my device. I'm a premium use...
  • Joe
  • Community Legend
  • 6037 Views
  • 1 replies
  • 0 likes
  • 6037 Views
  • 1 replies
  • 0 likes

Spotify removing offline files - and forgetting where they are stored

Hi, I'm using a Sony Xperia Z5, Android 6.0.1, Spotify version 7.1.0.1025 arm7. My problem is this - every night, all my offline files disappear. I prefer to turn my phone off a night. When I turn it on in the morning, everything I have downloaded di...

  • Casual Listener
  • Hi,   I'm using a Sony Xperia Z5, Android 6.0.1, Spotify version 7.1.0.1025 arm7.   My problem is this - every night, all my offline files disappear. I prefer to turn my phone off a nig...
  • 311 Views
  • 0 replies
  • 0 likes
  • 311 Views
  • 0 replies
  • 0 likes

Spotify on Smartwatch

Can i use spotify on Sony Smartwatch 2 connected to my phone? Like changing songs and playlists?

  • Newbie
  • Can i use spotify on Sony Smartwatch 2 connected to my phone? Like changing songs and playlists?
  • 407 Views
  • 0 replies
  • 0 likes
  • 407 Views
  • 0 replies
  • 0 likes

Solved!! Music playback interrupted constantly

I've got a Problem with the Playback of spotify music for Abort 6 months now. I'm Not using spotify Premium.Ich can usually Listen to two Songs in a row, then the Playback stops automatically. The music will only Start again when I open the app. Some...

  • Casual Listener
  • I've got a Problem with the Playback of spotify music for Abort 6 months now. I'm Not using spotify Premium. Ich can usually Listen to two Songs in a row, then the Playback stops automatically. Th...
  • annikey23
  • Casual Listener
  • 6023 Views
  • 2 replies
  • 0 likes
  • 6023 Views
  • 2 replies
  • 0 likes

Pague un mes premiun y se suponia que el segundo era gratis lo que no fue verdada

Hace un mes hubo una promoción de paga un mes premiun y el segundo es gratis, lo que nunca paso, ya paso el mes pagado y el mes gratis no funciono porque mi cuenta volvió a ser con anuncios, eso en mi pais es publicidad engañosa y es demandable den s...

  • Newbie
  • ...i pais es publicidad engañosa y es demandable den solución inmediata a ese problema
  • 247 Views
  • 0 replies
  • 0 likes
  • 247 Views
  • 0 replies
  • 0 likes

Music downloaded not recognized

Spotify went offline and when i singed in all my downloaded music, storaged in the external memory its not.in spotify. Instead of there it lookz for the music in the internal memory.. how can I do to make spotify rocognize the downloaded music in the...

  • Newbie
  • Spotify went offline and when i singed in all my downloaded music, storaged in the external memory its not.in spotify. Instead of there it lookz for the music in the internal memory.. how can I do to...
  • MartinStoichkov
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Sound quality and level change half a second into song

So this is an issue I have been having for quite some time with Spotify. I love to listen to my music at an unreasonably high level and whenever I choose a song on Spotify about half a second into the song you can hear the volume level and the qualit...

  • Casual Listener
  • So this is an issue I have been having for quite some time with Spotify. I love to listen to my music at an unreasonably high level and whenever I choose a song on Spotify about half a second in...
  • 296 Views
  • 0 replies
  • 0 likes
  • 296 Views
  • 0 replies
  • 0 likes

Storage option doesn't appear

I'm currently using spotify version 7.2 and my android is 5.1 lolipop. When I go to settings the option just doesn't appear. I've checked the sd card and it has 12GB available. Doesn anybody know why this happens? Is it because my android is outdated...

  • Newbie
  • I'm currently using spotify version 7.2 and my android is 5.1 lolipop. When I go to settings the option just doesn't appear. I've checked the sd card and it has 12GB available. Doesn anybody know why...
  • MartinStoichkov
  • Community Legend
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes