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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 41725 Views
  • 65 replies
  • 25 likes
  • 41725 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877652 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877652 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26285 Views
  • 4 replies
  • 0 likes
  • 26285 Views
  • 4 replies
  • 0 likes

Not Downloading over cellular but option set to yes

Hi I have a OnePlus 3 but it will not let me download songs over celular network dispite the fact i have set the option to allow this already. I have restarted and tried again but no change. It keeps telling me i need to go to settings to download us...

  • Newbie
  • Hi   I have a OnePlus 3 but it will not let me download songs over celular network dispite the fact i have set the option to allow this already.   I have restarted and tried again but n...
  • mikeymexican
  • Newbie
  • 569 Views
  • 4 replies
  • 0 likes
  • 569 Views
  • 4 replies
  • 0 likes

Superuser Contribution No notifications about subscriptions

In settings all the notification settings are checked but i cant get any notifications. O want to get notified when a new track released by my followed artists

  • Casual Listener
  • In settings all the notification settings are checked but i cant get any notifications. O want to get notified when a new track released by my followed artists
  • kstratis
  • Casual Listener
  • 624 Views
  • 4 replies
  • 1 likes
  • 624 Views
  • 4 replies
  • 1 likes

Spoken word not playing

HiI have a Galaxy Note 4.I recently downloaded classical music with a spoken dialogue about the composers life.The spoken word sections only played once. Now the system is only playing the music and non of the historical data is being heard.All level...

  • Regular
  • Hi I have a Galaxy Note 4. I recently downloaded classical music with a spoken dialogue about the composers life. The spoken word sections only played once. Now the system is only playing the mu...
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

Solved!! Certain Songs on Album Greyed Out?

I dont understand why the album is available but some songs are not? This really sucks as Buy the Stars is my favorite song

  • Casual Listener
  • I dont understand why the album is available but some songs are not? This really sucks as Buy the Stars is my favorite song 😕
  • SeikoShinohara
  • Casual Listener
  • 5733 Views
  • 4 replies
  • 0 likes
  • 5733 Views
  • 4 replies
  • 0 likes

I think I figured out the widget...

The widget constantly crashes after some time. I'll play some music, widget works fine, I'll put my phone away for a few hours, widget is back to blank. Is it possible that Android treats the widget as a memory hogging app and simply closes it to spa...

  • Roadie
  • The widget constantly crashes after some time. I'll play some music, widget works fine, I'll put my phone away for a few hours, widget is back to blank. Is it possible that Android treats the widget ...
  • Waldrepaaron
  • Newbie
  • 10953 Views
  • 13 replies
  • 0 likes
  • 10953 Views
  • 13 replies
  • 0 likes

Can't log in as new account, logged in as old account.

I created a new account not tied to a facebook account. I was automatically logged out of spotify when I deactivated facebook. I tried to log into the new account on the spotify app and instead of logging onto the new account, I was logged onto my ol...

  • Casual Listener
  • I created a new account not tied to a facebook account. I was automatically logged out of spotify when I deactivated facebook. I tried to log into the new account on the spotify app and instead of lo...
  • michaelbunker
  • Casual Listener
  • 294 Views
  • 2 replies
  • 0 likes
  • 294 Views
  • 2 replies
  • 0 likes

Is there any way to download over 10gb of music?

I have a 64 gb SD card but the app is cutting me off at 10 gb. Is there any way to go past 10gb?

  • Casual Listener
  • I have a 64 gb SD card but the app is cutting me off at 10 gb. Is there any way to go past 10gb?
  • rburton487
  • Casual Listener
  • 534 Views
  • 4 replies
  • 0 likes
  • 534 Views
  • 4 replies
  • 0 likes

Radio playing

Hello,It seems a radio linked to an artist starts immediately after the playlist of the artist stops playing. Has anybody had the same problem yet ?Thanks

  • Music Fan
  • Hello, It seems a radio linked to an artist starts immediately after the playlist of the artist stops playing. Has anybody had the same problem yet ? Thanks
  • streetspirit
  • Music Fan
  • 374 Views
  • 2 replies
  • 0 likes
  • 374 Views
  • 2 replies
  • 0 likes

stops playing after few songs

ok so Spotify stops playing after like 10 songs, but this only happens when I click shuffle for an artist,, any artist and y shuffle their music it stops after like 10 songs and starts again like if it was a playlist

  • Casual Listener
  • ok so Spotify stops playing after like 10 songs, but this only happens when I click shuffle for an artist,, any artist and y shuffle their music it stops after like 10 songs and starts again like if ...
  • elvis3991
  • Casual Listener
  • 516 Views
  • 2 replies
  • 0 likes
  • 516 Views
  • 2 replies
  • 0 likes

Playlists on android

Can someone tell me if the only way to play your playlist in preferred order on your android is by buying a premium subscription? It will play playlist in order on desktop, but not android. It will find different songs by the authors on android. Than...

  • Casual Listener
  • Can someone tell me if the only way to play your playlist in preferred order on your android is by buying a premium subscription? It will play playlist in order on desktop, but not android. It will f...
  • Joe
  • Community Legend
  • 404 Views
  • 6 replies
  • 0 likes
  • 404 Views
  • 6 replies
  • 0 likes

How

Ive had premium deleted the app by accident, reinstalled, signed in and now I dont even have premium any more.

  • Newbie
  • Ive had premium deleted the app by accident, reinstalled, signed in and now I dont even have premium any more.
  • Hubo
  • Community Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Offline songs are gone

I have experienced this more than once before for only 1-2 songs at a time. This time a large sum of my offline songs are gone. They were on sd card. Anyone familiar with this problem? What may have caused this?

  • Newbie
  • I have experienced this more than once before for only 1-2 songs at a time. This time a large sum of my offline songs are gone. They were on sd card. Anyone familiar with this problem? What may have ...
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes

Solved!! When is offline music played?

Hello! I have a question.I have downloaded some of my playlists to listen to offline. When is this triggered? Meaning if Im driving down the road listening to one of my offline lists, is it playing locally, or is it playing from the cloud? Trying to ...

  • Regular
  • Hello!  I have a question. I have downloaded some of my playlists to listen to offline.  When is this triggered?  Meaning if Im driving down the road listening to one of my offline li...
  • Jb3rgman
  • Regular
  • 588 Views
  • 7 replies
  • 0 likes
  • 588 Views
  • 7 replies
  • 0 likes

Superuser Contribution [Android]

Too bad Spotify doesn't have a person available for help. I'm sure they have lost customers that way. They lost me because I couldn't log on. The pre programed help, didn't!

  • Newbie
  • Too bad Spotify doesn't have a person available for help. I'm sure they have lost customers that way. They lost me because I couldn't log on. The pre programed help, didn't!
  • Erika
  • Roadie
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify using mobile data when listening to downloaded playlist

When using Spotify on Android in online mode, even if I'm listening to a downloaded playlist it will use data. Why? It didn't do this before. Currently using version 7.2.0.1250 armV7 I've tried restricting its connections to mobile network but still ...

  • Gig Goer
  • When using Spotify on Android in online mode, even if I'm listening to a downloaded playlist it will use data. Why? It didn't do this before.   Currently using version 7.2.0.1250 armV7  ...
  • Erika
  • Roadie
  • 310 Views
  • 1 replies
  • 1 likes
  • 310 Views
  • 1 replies
  • 1 likes

Stream Quality

I am testing both deezer and spotify to decide which is the best for me.I have found a lot of things where the one has a big plus and the other a big minus, in both ways, quite crazy indeed. Anyway .... in deezer the streaming quality is: enhanced, b...

  • Music Fan
  • I am testing both deezer and spotify to decide which is the best for me. I have found a lot of things where the one has a big plus and the other a big minus, in both ways, quite crazy indeed. Anyway...
  • Hubo
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Local files on Android

I can't dowload the songs on my phone from my local file on my computer. They are in a playlist and Spotify tells me to just download the playlist but nothing happens, it says it's downloaded but I can't listen to the song. What can I do?

  • Newbie
  • I can't dowload the songs on my phone from my local file on my computer. They are in a playlist and Spotify tells me to just download the playlist but nothing happens, it says it's downloaded but I c...
  • Joe
  • Community Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Spotify won't update

Hey,I've been waiting for the current update for months now. I'm using a Galaxy S7. Two friends of mine got the update on the same day, like I said, months ago. I'm still forced to use the older UI which is not very user friendly. In my opinion, you ...

  • Casual Listener
  • Hey, I've been waiting for the current update for months now. I'm using a Galaxy S7. Two friends of mine got the update on the same day, like I said, months ago. I'm still forced to use the older UI...
  • andigger
  • Casual Listener
  • 831 Views
  • 3 replies
  • 0 likes
  • 831 Views
  • 3 replies
  • 0 likes