Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6872 Views

0 replies

7 likes

  • 6872 Views
  • 0 replies
  • 7 likes

Cannot use Spotify connect with my Samsung cellphone or Freebox

HelloWe are using WIFI in France with FREEBOX product from internet supplier FREE. This box provides server, wifi, AIRPLAY and direct function with Deazer, which we of course never use (heja Sverige).When I listen to Spotify on our Samsung cell phone...

Newbie

Hello We are using WIFI in France with FREEBOX product from internet supplier FREE. This box provides server, wifi, AIRPLAY and direct function with Deazer, which we of course never use (heja Sverig...

382 Views

0 replies

0 likes

  • 382 Views
  • 0 replies
  • 0 likes

Solved!! Cannot download playlist/album over data

Please help I cannot dowload over mobile data, I just switched on download over data in settings but when I try to download the playlist is not downloading....

Casual Listener

Please help I cannot dowload over mobile data, I just switched on download over data in settings but when I try to download the playlist is not downloading....

deneuv34

Casual Listener

605 Views

3 replies

0 likes

  • 605 Views
  • 3 replies
  • 0 likes

CANT REDEEM MY PREMIUM ACCOUNT

I've subscribe for the premium but i cant redeem it, i tried reinstalling the app, log in/out, and it still not premium can someone help me please ;(

Newbie

I've subscribe for the premium but i cant redeem it, i tried reinstalling the app, log in/out, and it still not premium can someone help me please ;(

Jacob

Community Legend

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

Selected "Try Premium" and all data shut off

Yesturday I selected Try Premium for 7 days. Now no data works over my carrier. No Spotify (keeps popping to try premium), no email, no facebook etc until I'm on Wifi. Data is turned on my phone. S7 Galaxi with all android updates. Note ALL data was ...

Casual Listener

Yesturday I selected Try Premium for 7 days. Now no data works over my carrier. No Spotify (keeps popping to try premium), no email, no facebook etc until I'm on Wifi. Data is turned on my phone...

kbrooksc

Community Legend

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

Samsung S7 Spotify Premium member account BROKEN SONGS

I pay for my Spotify for it to be add free & WORK PROPERLY.. But instead I get some songs that just won't play. My boyfriend experiences the same & we both have the S7. Why?!?Thanks

Newbie

I pay for my Spotify for it to be add free & WORK PROPERLY.. But instead I get some songs that just won't play. My boyfriend experiences the same & we both have the S7. Why?!? Thanks

Nico

Community Legend

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes

Solved!! Spotify auto resume on connecting to car bluetooth

I need my car bluetooth to resume playing songs automatically when connecting.

Newbie

I need my car bluetooth to resume playing songs automatically when connecting. 

jorbor123

Casual Listener

2044 Views

1 replies

0 likes

  • 2044 Views
  • 1 replies
  • 0 likes

The song is not available. ....

Please help me I can't listen to music every time I chose a song suddenly apper that the song is noT available. ... why ?

Casual Listener

Please help me I can't listen to music every time I chose a song suddenly apper that the song is noT available. ... why ?

Nico

Community Legend

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

Solved!! Playing music on spotify stops Google Maps' voice output

Hello Community, Hello Spotify!This is my Problem: During a navigation with Google Maps, the TTS-Output always crashes when launching a song on spotify. It even does not lower the TTS volume, it simply mutes it. The volume of the music lowers down as...

Regular

Hello Community, Hello Spotify! This is my Problem: During a navigation with Google Maps, the TTS-Output always crashes when launching a song on spotify. It even does not lower the TTS volume, it si...

mattisvensson

Regular

12324 Views

1 replies

0 likes

  • 12324 Views
  • 1 replies
  • 0 likes

Import music

Its possible now to import music to Spotify Mobile? my friend gave me his account and i got that option

Newbie

Its possible now to import music to Spotify Mobile? my friend gave me his account and i got that option 😮

Nineteen87

Casual Listener

467 Views

1 replies

0 likes

  • 467 Views
  • 1 replies
  • 0 likes

How can i know that my account is premium?

I'm trying to get premium but every time I insert my credit card date it say that it seems that my account is premium but I can't change music or doing anything as a premium account so please help me .....

Casual Listener

I'm trying to get premium but every time I insert my credit card date it say that it seems that my account is premium but I can't change music or doing anything as a premium account so please help me...

Nico

Community Legend

39084 Views

1 replies

1 likes

  • 39084 Views
  • 1 replies
  • 1 likes

Warum ist es nicht geworden?

Die haben von meinem guthaben automatisch 10€ abgezogen. Aber es wurde nicht verlängert! Und meine 10€ guthaben ist auch nicht da

Newbie

Die haben von meinem guthaben automatisch 10€ abgezogen. Aber es wurde nicht verlängert! Und meine 10€ guthaben ist auch nicht da

239 Views

0 replies

0 likes

  • 239 Views
  • 0 replies
  • 0 likes

galaxy s6, music greyed out

On my galaxy s6 all of my music is greyed out. The only think that works is the radio but my music isn't greyed out on my computer. I also tried deleting my spotify then redownloading it and the music was still greyed out.

Newbie

On my galaxy s6 all of my music is greyed out. The only think that works is the radio but my music isn't greyed out on my computer. I also tried deleting my spotify then redownloading it and the musi...

233 Views

0 replies

0 likes

  • 233 Views
  • 0 replies
  • 0 likes

Can I use my card for another account

Can I use my card for another account (this card used on my account)

Newbie

Can I use my card for another account (this card used on my account)

jorbor123

Casual Listener

426 Views

2 replies

0 likes

  • 426 Views
  • 2 replies
  • 0 likes

Mini player locked at bottom of app screen

Just recently the player changed appearance and the mini player is locked at the bottom off the app screen. When I tap it it open to full screen like it used to.How do I get rid of this?

Newbie

Just recently the player changed appearance and the mini player is locked at the bottom off the app screen. When I tap it it open to full screen like it used to. How do I get rid of this?

297 Views

0 replies

0 likes

  • 297 Views
  • 0 replies
  • 0 likes

Settings not longer available after latest Spotify upgrade

After upgrading Spotify on my Android phone and tablet can not find Settings in the new menu. Does anyone else have the same issue ?Greg

Newbie

After upgrading Spotify on my Android phone and tablet can not find Settings in the new menu.  Does anyone else have the same issue ? Greg

Kamran

Composer

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

No error for broken SD card

I currently have the problem that my downloaded Spotify playlists keep losing their download setting. I have reasonable certainty this is caused by a broken SD card, so that's not directly a Spotify problem. However, there was no error. No notificati...

Regular

I currently have the problem that my downloaded Spotify playlists keep losing their download setting. I have reasonable certainty this is caused by a broken SD card, so that's not directly a Spotify ...

Neil_Boekend

Regular

674 Views

2 replies

0 likes

Android
broken
missing error message
playlist missing
Premium
sd card
  • 674 Views
  • 2 replies
  • 0 likes

Lost my playlists

I loged into my account on my phone and all my playlists are gone. What can i do to get them back?

Newbie

I loged into my account on my phone and all my playlists are gone. What can i do to get them back?

209 Views

0 replies

0 likes

  • 209 Views
  • 0 replies
  • 0 likes

Playlists disappeared

Hi,When I opened Spotify today all my playlists were gone and it showed me two playlists that I've never seen before. I still cab jump back in my playlists pn the home screen but I dont have them under 'playlists' but I can't follow them since I crea...

Casual Listener

Hi, When I opened Spotify today all my playlists were gone and it showed me two playlists that I've never seen before. I still cab jump back in my playlists pn the home screen but I dont have them u...

marmorkazze

Casual Listener

311 Views

2 replies

0 likes

  • 311 Views
  • 2 replies
  • 0 likes

Playing downloaded playlists, Spotify Premium still using lots of data

I have Premium Spotify, but Spotify is still using up a lot of data whilst I'm playing playlists in my car that I have downloaded to my phone at home over Wi-Fi. I am sometimes removing songs from the playlist when out and about. The setting on Spoti...

Casual Listener

I have Premium Spotify, but Spotify is still using up a lot of data whilst I'm playing playlists in my car that I have downloaded to my phone at home over Wi-Fi. I am sometimes removing songs from th...

dmin13

Casual Listener

353 Views

1 replies

1 likes

  • 353 Views
  • 1 replies
  • 1 likes