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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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CANT REDEEM MY PREMIUM ACCOUNT

I've subscribe for the premium but i cant redeem it, i tried reinstalling the app, log in/out, and it still not premium can someone help me please ;(

Newbie

I've subscribe for the premium but i cant redeem it, i tried reinstalling the app, log in/out, and it still not premium can someone help me please ;(

Jacob

Community Legend

256 Views

1 replies

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Selected "Try Premium" and all data shut off

Yesturday I selected Try Premium for 7 days. Now no data works over my carrier. No Spotify (keeps popping to try premium), no email, no facebook etc until I'm on Wifi. Data is turned on my phone. S7 Galaxi with all android updates. Note ALL data was ...

Casual Listener

Yesturday I selected Try Premium for 7 days. Now no data works over my carrier. No Spotify (keeps popping to try premium), no email, no facebook etc until I'm on Wifi. Data is turned on my phone...

kbrooksc

Community Legend

281 Views

1 replies

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Samsung S7 Spotify Premium member account BROKEN SONGS

I pay for my Spotify for it to be add free & WORK PROPERLY.. But instead I get some songs that just won't play. My boyfriend experiences the same & we both have the S7. Why?!?Thanks

Newbie

I pay for my Spotify for it to be add free & WORK PROPERLY.. But instead I get some songs that just won't play. My boyfriend experiences the same & we both have the S7. Why?!? Thanks

Nico

Community Legend

341 Views

1 replies

0 likes

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Solved!! Spotify auto resume on connecting to car bluetooth

I need my car bluetooth to resume playing songs automatically when connecting.

Newbie

I need my car bluetooth to resume playing songs automatically when connecting. 

jorbor123

Casual Listener

2055 Views

1 replies

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The song is not available. ....

Please help me I can't listen to music every time I chose a song suddenly apper that the song is noT available. ... why ?

Casual Listener

Please help me I can't listen to music every time I chose a song suddenly apper that the song is noT available. ... why ?

Nico

Community Legend

302 Views

1 replies

0 likes

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Solved!! Playing music on spotify stops Google Maps' voice output

Hello Community, Hello Spotify!This is my Problem: During a navigation with Google Maps, the TTS-Output always crashes when launching a song on spotify. It even does not lower the TTS volume, it simply mutes it. The volume of the music lowers down as...

Regular

Hello Community, Hello Spotify! This is my Problem: During a navigation with Google Maps, the TTS-Output always crashes when launching a song on spotify. It even does not lower the TTS volume, it si...

mattisvensson

Regular

12363 Views

1 replies

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Import music

Its possible now to import music to Spotify Mobile? my friend gave me his account and i got that option

Newbie

Its possible now to import music to Spotify Mobile? my friend gave me his account and i got that option 😮

Nineteen87

Casual Listener

487 Views

1 replies

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How can i know that my account is premium?

I'm trying to get premium but every time I insert my credit card date it say that it seems that my account is premium but I can't change music or doing anything as a premium account so please help me .....

Casual Listener

I'm trying to get premium but every time I insert my credit card date it say that it seems that my account is premium but I can't change music or doing anything as a premium account so please help me...

Nico

Community Legend

39355 Views

1 replies

1 likes

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Warum ist es nicht geworden?

Die haben von meinem guthaben automatisch 10€ abgezogen. Aber es wurde nicht verlängert! Und meine 10€ guthaben ist auch nicht da

Newbie

Die haben von meinem guthaben automatisch 10€ abgezogen. Aber es wurde nicht verlängert! Und meine 10€ guthaben ist auch nicht da

268 Views

0 replies

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galaxy s6, music greyed out

On my galaxy s6 all of my music is greyed out. The only think that works is the radio but my music isn't greyed out on my computer. I also tried deleting my spotify then redownloading it and the music was still greyed out.

Newbie

On my galaxy s6 all of my music is greyed out. The only think that works is the radio but my music isn't greyed out on my computer. I also tried deleting my spotify then redownloading it and the musi...

240 Views

0 replies

0 likes

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Can I use my card for another account

Can I use my card for another account (this card used on my account)

Newbie

Can I use my card for another account (this card used on my account)

jorbor123

Casual Listener

454 Views

2 replies

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Mini player locked at bottom of app screen

Just recently the player changed appearance and the mini player is locked at the bottom off the app screen. When I tap it it open to full screen like it used to.How do I get rid of this?

Newbie

Just recently the player changed appearance and the mini player is locked at the bottom off the app screen. When I tap it it open to full screen like it used to. How do I get rid of this?

316 Views

0 replies

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Settings not longer available after latest Spotify upgrade

After upgrading Spotify on my Android phone and tablet can not find Settings in the new menu. Does anyone else have the same issue ?Greg

Newbie

After upgrading Spotify on my Android phone and tablet can not find Settings in the new menu.  Does anyone else have the same issue ? Greg

Kamran

Composer

426 Views

1 replies

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No error for broken SD card

I currently have the problem that my downloaded Spotify playlists keep losing their download setting. I have reasonable certainty this is caused by a broken SD card, so that's not directly a Spotify problem. However, there was no error. No notificati...

Regular

I currently have the problem that my downloaded Spotify playlists keep losing their download setting. I have reasonable certainty this is caused by a broken SD card, so that's not directly a Spotify ...

Neil_Boekend

Regular

693 Views

2 replies

0 likes

Android
broken
missing error message
playlist missing
Premium
sd card
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Lost my playlists

I loged into my account on my phone and all my playlists are gone. What can i do to get them back?

Newbie

I loged into my account on my phone and all my playlists are gone. What can i do to get them back?

232 Views

0 replies

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Playlists disappeared

Hi,When I opened Spotify today all my playlists were gone and it showed me two playlists that I've never seen before. I still cab jump back in my playlists pn the home screen but I dont have them under 'playlists' but I can't follow them since I crea...

Casual Listener

Hi, When I opened Spotify today all my playlists were gone and it showed me two playlists that I've never seen before. I still cab jump back in my playlists pn the home screen but I dont have them u...

marmorkazze

Casual Listener

329 Views

2 replies

0 likes

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Playing downloaded playlists, Spotify Premium still using lots of data

I have Premium Spotify, but Spotify is still using up a lot of data whilst I'm playing playlists in my car that I have downloaded to my phone at home over Wi-Fi. I am sometimes removing songs from the playlist when out and about. The setting on Spoti...

Casual Listener

I have Premium Spotify, but Spotify is still using up a lot of data whilst I'm playing playlists in my car that I have downloaded to my phone at home over Wi-Fi. I am sometimes removing songs from th...

dmin13

Casual Listener

370 Views

1 replies

1 likes

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Rainbow Colored Album Artwork Distortion

Hi, how can I fix this? My album artwork for some songs are distorted with rainbow colored. Some are fine. All songs were downloaded for offline use.

Casual Listener

Hi, how can I fix this? My album artwork for some songs are distorted with rainbow colored. Some are fine. All songs were downloaded for offline use.

Kamran

Composer

509 Views

3 replies

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Spotify Premium

Right now I'm using the Spotify Premium 7 Day Trial offer and although I really like Premium and am considering getting it, but it takes up over 13GB in music downloads! I'm wondering if I do decide not to get it and Spotify takes away my privileges,...

Newbie

Right now I'm using the Spotify Premium 7 Day Trial offer and although I really like Premium and am considering getting it, but it takes up over 13GB in music downloads! I'm wondering if I do decide ...

731 Views

0 replies

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