Local files

[stephenfootb-2]

Hello there!

i have just worked out why my local files wouldnt work, they were in an unsupported format, but i am still unable to listen on my andriod phone, if anyone has any ideas please help?

thanks 

[Joe]

I don't understand - did you convert them to another format? What ha[[ens when you follow the steps here?

[stephenfootb-2]

Hello Joe,

thanks for the reply, it was an unsupported file  so i changed the format, the song now works on desktop it just wont sync to my phone, it shows up as the song being unavailable.

Stephen

[stephenfootb-2]

and just so you know i have already tired following the steps you attached still hasnt allowed me to listen on my phone.

[Joe]

What message shows at the top of the playlist when you tap the download toggle exactly? Usually it should say something like "waiting to download" or "downloading x of y".

[stephenfootb-2]

It says waiting for connection, i am connected to the same network on both devices, and have evengone to the extent of using a usb cable to see if that made an differnce but no change as of yet.

[Joe · Accepted solution]

No cable - it only syncs over wifi. The android can't connect to spotify on your PC. Here's my checklist.

• Your PC and mobile must be connected to the same Network/SSID and spotify should be running on your PC.
• In your router settings, check that UPnP (Universal Plug and Play) is enabled.
• Make sure that Windows shows your network as private and not public.
• Set exceptions for spotify in any firewall or internet security programme. If you are unsure how to do this, temporarily disable them.
• Check that you haven't already hit the limit of 3,333 downloads per device or 9,999 downloads across all devices.
• If you are using a wifi network outside of your home, there is every chance that the protocols used by spotify for downloading are blocked.

If you still can't make it work, you can create a mobile hotspot on your mobile and connect your PC to this hotspot via wifi. Syncing the local files should then work.

[stephenfootb-2]

Joe,

Thanks for all you help, have found a way to allow spotify access throught the fire wall while keeping it on, thats after i had deactivated it and got the song working on my phone.

Many Thanks 

Stephen

[Joe]

Glad you got there :)