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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27348 Views
  • 59 replies
  • 23 likes
  • 27348 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870224 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870224 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24702 Views
  • 3 replies
  • 0 likes
  • 24702 Views
  • 3 replies
  • 0 likes

samsung

spotify is freezing frequently.i will stop using it and paying for if there wont be any update..i had thos pr9blem 4 ti.es today o samsung A3 k2016

  • Newbie
  • spotify is freezing frequently.i will stop using it and paying for if there wont be any update..i had thos pr9blem 4 ti.es today o samsung A3 k2016
  • 177 Views
  • 0 replies
  • 0 likes
  • 177 Views
  • 0 replies
  • 0 likes

my premium is gone

i could listen songs on spotify like a half hour ago but now my premium account has gone. idk why but my account seems free account. HELP PLEASE

  • Visitor
  • i could listen songs on spotify like a half hour ago but now my premium account has gone. idk why but my account seems free account. HELP PLEASE
  • 173 Views
  • 0 replies
  • 0 likes
  • 173 Views
  • 0 replies
  • 0 likes

Keeps stopping after every song

I have the same problem on Android with both my Xperia z3+ and my Xperia z5. Spotify keeps playing a single song then it stops and has been like this for months now. Just haven't had time to report it yet. To get it to start again you need to unlock ...

  • Newbie
  • I have the same problem on Android with both my Xperia z3+ and my Xperia z5. Spotify keeps playing a single song then it stops and has been like this for months now. Just haven't had time to report i...
  • 299 Views
  • 0 replies
  • 0 likes
  • 299 Views
  • 0 replies
  • 0 likes

Release Notes for Android?

Hi, What´s up with the release notes for Android? Did the community manager get bored from updating them? https://community.spotify.com/t5/Spotify-Community-Blog/All-Spotify-Release-Notes/ba-p/551574 Please enlighten me where I can find them. Thank y...

  • Regular
  • Hi,   What´s up with the release notes for Android? Did the community manager get bored from updating them?   https://community.spotify.com/t5/Spotify-Community-Blog/All-Spotify-Release...
  • 394 Views
  • 0 replies
  • 0 likes
  • 394 Views
  • 0 replies
  • 0 likes

stereo

En la versión gratuita para móviles solo reproducen un canal (derecho o izquierdo) y lo envían por los dos. Esto se hace más evidente en canciones de los '60 que jugaban mucho con el efecto estéreo y que al reproducirlas por Spotify se pierde la mita...

  • Newbie
  • En la versión gratuita para móviles solo reproducen un canal (derecho o izquierdo) y lo envían por los dos. Esto se hace más evidente en canciones de los '60 que jugaban mucho con el efecto estéreo y...
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes

Solved!! My library is not been showing on my phone (android)

I can't find my library section on my app. I already look to other phones with the same version without that issue, but I don't know why doesn't have that option on my device.I'm a premium user and on my computer everything looks ok. Please someone c...

  • Newbie
  • I can't find my library section on my app. I already look to other phones with the same version without that issue, but I don't know why doesn't have that option on my device. I'm a premium use...
  • Joe
  • Community Legend
  • 6033 Views
  • 1 replies
  • 0 likes
  • 6033 Views
  • 1 replies
  • 0 likes

Spotify removing offline files - and forgetting where they are stored

Hi, I'm using a Sony Xperia Z5, Android 6.0.1, Spotify version 7.1.0.1025 arm7. My problem is this - every night, all my offline files disappear. I prefer to turn my phone off a night. When I turn it on in the morning, everything I have downloaded di...

  • Casual Listener
  • Hi,   I'm using a Sony Xperia Z5, Android 6.0.1, Spotify version 7.1.0.1025 arm7.   My problem is this - every night, all my offline files disappear. I prefer to turn my phone off a nig...
  • 310 Views
  • 0 replies
  • 0 likes
  • 310 Views
  • 0 replies
  • 0 likes

Spotify on Smartwatch

Can i use spotify on Sony Smartwatch 2 connected to my phone? Like changing songs and playlists?

  • Newbie
  • Can i use spotify on Sony Smartwatch 2 connected to my phone? Like changing songs and playlists?
  • 407 Views
  • 0 replies
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  • 407 Views
  • 0 replies
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Solved!! Music playback interrupted constantly

I've got a Problem with the Playback of spotify music for Abort 6 months now. I'm Not using spotify Premium.Ich can usually Listen to two Songs in a row, then the Playback stops automatically. The music will only Start again when I open the app. Some...

  • Casual Listener
  • I've got a Problem with the Playback of spotify music for Abort 6 months now. I'm Not using spotify Premium. Ich can usually Listen to two Songs in a row, then the Playback stops automatically. Th...
  • annikey23
  • Casual Listener
  • 6019 Views
  • 2 replies
  • 0 likes
  • 6019 Views
  • 2 replies
  • 0 likes

Pague un mes premiun y se suponia que el segundo era gratis lo que no fue verdada

Hace un mes hubo una promoción de paga un mes premiun y el segundo es gratis, lo que nunca paso, ya paso el mes pagado y el mes gratis no funciono porque mi cuenta volvió a ser con anuncios, eso en mi pais es publicidad engañosa y es demandable den s...

  • Newbie
  • ...i pais es publicidad engañosa y es demandable den solución inmediata a ese problema
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

Music downloaded not recognized

Spotify went offline and when i singed in all my downloaded music, storaged in the external memory its not.in spotify. Instead of there it lookz for the music in the internal memory.. how can I do to make spotify rocognize the downloaded music in the...

  • Newbie
  • Spotify went offline and when i singed in all my downloaded music, storaged in the external memory its not.in spotify. Instead of there it lookz for the music in the internal memory.. how can I do to...
  • MartinStoichkov
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Sound quality and level change half a second into song

So this is an issue I have been having for quite some time with Spotify. I love to listen to my music at an unreasonably high level and whenever I choose a song on Spotify about half a second into the song you can hear the volume level and the qualit...

  • Casual Listener
  • So this is an issue I have been having for quite some time with Spotify. I love to listen to my music at an unreasonably high level and whenever I choose a song on Spotify about half a second in...
  • 295 Views
  • 0 replies
  • 0 likes
  • 295 Views
  • 0 replies
  • 0 likes

Storage option doesn't appear

I'm currently using spotify version 7.2 and my android is 5.1 lolipop. When I go to settings the option just doesn't appear. I've checked the sd card and it has 12GB available. Doesn anybody know why this happens? Is it because my android is outdated...

  • Newbie
  • I'm currently using spotify version 7.2 and my android is 5.1 lolipop. When I go to settings the option just doesn't appear. I've checked the sd card and it has 12GB available. Doesn anybody know why...
  • MartinStoichkov
  • Community Legend
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes

Solved!! Application Slow response, twitchy stutter playback

Hello, I'm having troubles with the app installed on my tablet since the beginning of the week : - Actions like next/previous or setting the volume are very slow to be performed. - When I try to navigate into current track, the sound quickly become t...

  • Casual Listener
  • Hello,   I'm having troubles with the app installed on my tablet since the beginning of the week :   - Actions like next/previous or setting the volume are very slow to be performed. &n...
  • patatajj
  • Casual Listener
  • 1180 Views
  • 6 replies
  • 0 likes
  • 1180 Views
  • 6 replies
  • 0 likes

Downloads deleted

Hi,I'm a spotify premium user and had downloaded some playlists on my Samsung Galaxy S6 edge in order to to listen to to my music when I'm offline. Unfortunately my downloads are being deleted automatically. I don't want to to download all my albums ...

  • Visitor
  • Hi, I'm a spotify premium user and had downloaded some playlists on my Samsung Galaxy S6 edge in order to to listen to to my music when I'm offline. Unfortunately my downloads are being deleted au...
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Wheres my artists list and albums?

Just one simple question, Why did they remove my library?! You can find some going to favorites but it does not show all my albums, and what about my artist list! I wanna listen by artists. What were they thinking? They have a lot of complaints on th...

  • Regular
  • Just one simple question, Why did they remove my library?!   You can find some going to favorites but it does not show all my albums, and what about my artist list! I wanna listen by...
  • jdubintexas
  • Casual Listener
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Amazon TV Spotify doesn't search Artist field

Just got an Amazon FireTV thing. I got it because Spotify has refused to update their Roku app, for reasons that I will go ahead and say are, well, fair enough... Anyway, I just tried to do a few searches in FireTV Spotify app, and to my dismay, the ...

  • Casual Listener
  • <passiveagressive> Just got an Amazon FireTV thing. I got it because Spotify has refused to update their Roku app, for reasons that I will go ahead and say are, well, fair enough...   A...
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

Music help

Why do my songs keep cutting out after only a few seconds of playing

  • Newbie
  • Why do my songs keep cutting out after only a few seconds of playing
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

Where is my library?!

Thats what I would like to after the new update, are you serious?!

  • Regular
  • Thats what I would like to after the new update, are you serious?!
  • jdmartin66
  • Regular
  • 242 Views
  • 3 replies
  • 0 likes
  • 242 Views
  • 3 replies
  • 0 likes

Missing Library

Hey guys, I just had a question and was wondering if I could get some help. After my phone downloaded the latest update, it took the library category out and replaced it with a category called "me". I click on it and it shows the songs I've downloade...

  • Casual Listener
  • Hey guys, I just had a question and was wondering if I could get some help. After my phone downloaded the latest update, it took the library category out and replaced it with a category called "me". ...
  • nmcelroy906
  • Newbie
  • 681 Views
  • 3 replies
  • 2 likes
  • 681 Views
  • 3 replies
  • 2 likes