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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5403 Views

0 replies

6 likes

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Settings not longer available after latest Spotify upgrade

After upgrading Spotify on my Android phone and tablet can not find Settings in the new menu. Does anyone else have the same issue ?Greg

Newbie

After upgrading Spotify on my Android phone and tablet can not find Settings in the new menu.  Does anyone else have the same issue ? Greg

Kamran

Composer

398 Views

1 replies

0 likes

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  • 1 replies
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No error for broken SD card

I currently have the problem that my downloaded Spotify playlists keep losing their download setting. I have reasonable certainty this is caused by a broken SD card, so that's not directly a Spotify problem. However, there was no error. No notificati...

Regular

I currently have the problem that my downloaded Spotify playlists keep losing their download setting. I have reasonable certainty this is caused by a broken SD card, so that's not directly a Spotify ...

Neil_Boekend

Regular

659 Views

2 replies

0 likes

Android
broken
missing error message
playlist missing
Premium
sd card
  • 659 Views
  • 2 replies
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Lost my playlists

I loged into my account on my phone and all my playlists are gone. What can i do to get them back?

Newbie

I loged into my account on my phone and all my playlists are gone. What can i do to get them back?

200 Views

0 replies

0 likes

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Playlists disappeared

Hi,When I opened Spotify today all my playlists were gone and it showed me two playlists that I've never seen before. I still cab jump back in my playlists pn the home screen but I dont have them under 'playlists' but I can't follow them since I crea...

Casual Listener

Hi, When I opened Spotify today all my playlists were gone and it showed me two playlists that I've never seen before. I still cab jump back in my playlists pn the home screen but I dont have them u...

marmorkazze

Casual Listener

308 Views

2 replies

0 likes

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Playing downloaded playlists, Spotify Premium still using lots of data

I have Premium Spotify, but Spotify is still using up a lot of data whilst I'm playing playlists in my car that I have downloaded to my phone at home over Wi-Fi. I am sometimes removing songs from the playlist when out and about. The setting on Spoti...

Casual Listener

I have Premium Spotify, but Spotify is still using up a lot of data whilst I'm playing playlists in my car that I have downloaded to my phone at home over Wi-Fi. I am sometimes removing songs from th...

dmin13

Casual Listener

344 Views

1 replies

1 likes

  • 344 Views
  • 1 replies
  • 1 likes

Rainbow Colored Album Artwork Distortion

Hi, how can I fix this? My album artwork for some songs are distorted with rainbow colored. Some are fine. All songs were downloaded for offline use.

Casual Listener

Hi, how can I fix this? My album artwork for some songs are distorted with rainbow colored. Some are fine. All songs were downloaded for offline use.

Kamran

Composer

457 Views

3 replies

0 likes

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  • 3 replies
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Spotify Premium

Right now I'm using the Spotify Premium 7 Day Trial offer and although I really like Premium and am considering getting it, but it takes up over 13GB in music downloads! I'm wondering if I do decide not to get it and Spotify takes away my privileges,...

Newbie

Right now I'm using the Spotify Premium 7 Day Trial offer and although I really like Premium and am considering getting it, but it takes up over 13GB in music downloads! I'm wondering if I do decide ...

701 Views

0 replies

0 likes

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Premium for Family multiple listeners

Hi, I have a premium family account mainly shared with my wife. We both are logged in with independent credentials however when we both listen to music at the same time, the other person's music stops streaming. It's almost like we block each other. ...

Casual Listener

Hi, I have a premium family account mainly shared with my wife. We both are logged in with independent credentials however when we both listen to music at the same time, the other person's music stop...

dmin13

Casual Listener

768 Views

1 replies

0 likes

Mobile
  • 768 Views
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offline access on Android

Used to be able to access & play my playlist when offline . But recently not able to do so ...keep getting message "This song is not availble" Can someone pls help. Tried re-downloading etc but nothing seems to work .

Newbie

Used to be able to access & play my playlist when offline . But recently not able to do so ...keep getting message "This song is not availble"   Can someone pls help. Tried re-downloading ...

229 Views

0 replies

0 likes

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Help aking a private playlist with Garth Brooks

I ripped a Cd with GarthBrooks on it, and I added it to my local files. when I made a playlist on my computer I was able to listen to the song, however when I try to listen on my phone it says that the song is not available, even after downloading th...

Newbie

I ripped a Cd with GarthBrooks on it, and I added it to my local files. when I made a playlist on my computer I was able to listen to the song, however when I try to listen on my phone it says that t...

379 Views

0 replies

0 likes

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back button removed

The back button to close spotify is gone. Why? Now I have to go into settings and log out. It's kind of a pain. So easy before, am I missing something? Besides the button, that is.

Casual Listener

The back button to close spotify is gone.  Why?  Now I have to go into settings and log out.  It's kind of a pain.  So easy before, am I missing something? Besides the button...

Skillset65

Casual Listener

551 Views

2 replies

0 likes

Android
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Problema con mi premium

He pagado la promoción de 3 meses por nueve pesos hace 1 semana y ahora al meterme a la aplicación mi cuenta esta como si fuera la gratuita he hecho todo lo que dicen en solucion de problemas y eso literal no soluciono mi problema ocupo ayuda, debera...

Newbie

He pagado la promoción de 3 meses por nueve pesos hace 1 semana y ahora al meterme a la aplicación mi cuenta esta como si fuera la gratuita he hecho todo lo que dicen en solucion de problemas y eso l...

225 Views

0 replies

0 likes

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"Create New Playlist" failing after last update

Ever since the last update, I am not able to create a Playlist as I have in the past which is going through the song options menu.Attached are two screenshots of the create dialog. As you can see in #2, after pressing on Create, the button dims but n...

Regular

Ever since the last update, I am not able to create a Playlist as I have in the past which is going through the song options menu. Attached are two screenshots of the create dialog. As you can see...

193 Views

0 replies

0 likes

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Too many bugs

After I updated a couple of weeks ago, I had the bug that the singles don't appear in the artist's page in the Android app. I have to either look for them individually or add them from my laptop. When I scroll the phone menu the single/album cover ne...

Casual Listener

After I updated a couple of weeks ago, I had the bug that the singles don't appear in the artist's page in the Android app. I have to either look for them individually or add them from my laptop. Whe...

332 Views

0 replies

1 likes

  • 332 Views
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Not possible to stream Spotify through USB Music Player Pro?

How and what URL to enter for Spotify when using USB Music Player Pro to stream digital output from Android (Samsung Galaxy Note 5) to Audioquest Dragonfly Red?

Newbie

How and what URL to enter for Spotify when using USB Music Player Pro to stream digital output from Android (Samsung Galaxy Note 5) to Audioquest Dragonfly Red?

469 Views

0 replies

0 likes

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Playlist

I am new to both android and spotify premium. I am trying to create a playlist and when I hit create it just stays as it is and then appears to be frozen but when I tap elsewhere it cancels the playlist being created even though it did nothing. I've ...

Newbie

I am new to both android and spotify premium. I am trying to create a playlist and when I hit create it just stays as it is and then appears to be frozen but when I tap elsewhere it cancels the playl...

Joe

Community Legend

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
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Sort alphabetically stations which I follow

I am a new user, just started today.The stations which I follow (artist radio) are automatically sorted in my library in chronological order. That's fir my purposes if no use. I would like to be a able to sort them automatically in alphabetical order...

Music Fan

I am a new user, just started today. The stations which I follow (artist radio) are automatically sorted in my library in chronological order. That's fir my purposes if no use. I would like to be a ...

psokol

Newbie

806 Views

2 replies

0 likes

  • 806 Views
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Cards not working

I have both a green dot prepaid MasterCard debit card, and a prepaid amex gift card and neither of them are working for Spotify premium. Please help!

Newbie

I have both a green dot prepaid MasterCard debit card, and a prepaid amex gift card and neither of them are working for Spotify premium. Please help!

CrypticHernia

Casual Listener

691 Views

2 replies

0 likes

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Downloaded albums keep disappearing!

Hi, I have Spotify Premium running on my Android Phone (Vodafone Smart Ultra 6) and whenever I download albums for offline playback, when I come back to them after a period of time, they're no longer downloaded (although they are still in my library)...

Newbie

Hi,   I have Spotify Premium running on my Android Phone (Vodafone Smart Ultra 6) and whenever I download albums for offline playback, when I come back to them after a period of time, they're ...

297 Views

0 replies

0 likes

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Chromecast devices disappears in device list after a song ended.

Hi, I running Spotify for Android version 7.0.0.1369 on Xperia Tablet and Xperia Phone. I have same problem on both. Problem:After I have played a song on my TV set via chromecast and the song has ended, and then I want to play another song there are...

Newbie

Hi,   I running Spotify for Android version 7.0.0.1369 on Xperia Tablet and Xperia Phone. I have same problem on both.   Problem: After I have played a song on my TV set via chromecast...

401 Views

0 replies

0 likes

  • 401 Views
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