Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5588 Views

0 replies

7 likes

  • 5588 Views
  • 0 replies
  • 7 likes

Spotify for running/jogging/exercise

hello team,I want a mp3 player that I can take for a run and just listen to spotify on it. I don't want to carry my giant phone all the time. I want something like the iPod Nano size but for spotify, what can I purchase?

Newbie

hello team, I want a mp3 player that I can take for a run and just listen to spotify on it. I don't want to carry my giant phone all the time. I want something like the iPod Nano size but for spot...

416 Views

0 replies

1 likes

  • 416 Views
  • 0 replies
  • 1 likes

Play bar

Okay, so the play bar that was displayed at the top of my Notification center has changed; I don't know why and I don't like the new one. I believe is a bug or something, but looks awful

Newbie

Okay, so the play bar that was displayed at the top of my Notification center has changed; I don't know why and I don't like the new one. I believe is a bug or something, but looks awful

248 Views

0 replies

0 likes

  • 248 Views
  • 0 replies
  • 0 likes

Solved!! Album not available

Hello,So there's this album from Nekfeu, which was released 4 days ago. He's à french rapper and immediatly made it to the charts in France. I'm living in Austria and everytime i'm trying to play the album it displays me: ,, non available''. Is this ...

Newbie

Hello, So there's this album from Nekfeu, which was released 4 days ago. He's à french rapper and immediatly made it to the charts in France. I'm living in Austria and everytime i'm trying to play...

Jacob

Community Legend

633 Views

1 replies

0 likes

  • 633 Views
  • 1 replies
  • 0 likes

Stops playing after a while on Tab 2 10.1

Spotify stops playing or crashes after a while on my Samsung Galaxy Tab 2 10.1 when I leave a playlist running for some time. Sometimes it happens after 1-2 songs and other times it takes a while. I assume it must be the ads, because I have the free ...

Music Fan

Spotify stops playing or crashes after a while on my Samsung Galaxy Tab 2 10.1 when I leave a playlist running for some time. Sometimes it happens after 1-2 songs and other times it takes a whil...

bengtsonfarm

Casual Listener

604 Views

2 replies

1 likes

  • 604 Views
  • 2 replies
  • 1 likes

Bluetooth metadata totally messed up

About 2-4 weeks ago, display of metadata totaly messed up. When Spotify starts to play next song metadata displayed on car screen does not update at all. When I click "next" button on phone screen metadata does not update too. But when I click "Next"...

Casual Listener

About 2-4 weeks ago, display of metadata totaly messed up. When Spotify starts to play next song metadata displayed on car screen does not update at all. When I click "next" button on phone scre...

316 Views

0 replies

0 likes

  • 316 Views
  • 0 replies
  • 0 likes

GUI failures on orientation change

I am a PhD student at Università di Napoli and I am working on mobile software testing techniques. I tested your app for research purposes and I found some failures. It would be extremely useful if you could send me a feedback about this report. I am...

Newbie

I am a PhD student at Università di Napoli and I am working on mobile software testing techniques. I tested your app for research purposes and I found some failures. It would be extremely useful if y...

292 Views

0 replies

1 likes

  • 292 Views
  • 0 replies
  • 1 likes

Viejo Marihuano

¿Por qué ya no puedo escuchar este disco sí ya lo tenia descargado desde que salio?

Newbie

¿Por qué ya no puedo escuchar este disco sí ya lo tenia descargado desde que salio?

itu_

Community Legend

1909 Views

11 replies

5 likes

  • 1909 Views
  • 11 replies
  • 5 likes

Some Offline not playing

Some Downloaded songs wont play on Android even though they have an indicator that they are indeed downloaded (Green arrow besides the title track). I have tried uninstalling and reinstalling spotify but still getting this problem. The problem only s...

Newbie

Some Downloaded songs wont play on Android even though they have an indicator that they are indeed downloaded (Green arrow besides the title track).   I have tried uninstalling and reinstallin...

251 Views

0 replies

0 likes

  • 251 Views
  • 0 replies
  • 0 likes

Solved!! Spotify app not found on 2016 Ford Fiesta Sony Sync radio

Hi, I've had my 2016 Ford Fiesta since July and while I've had minor issues with the Spotify app playing from my Nexus 5x via bluetooth. it's been manageable until now (having to stop the car and open the door and then restart the engine to make the ...

Casual Listener

Hi,   I've had my 2016 Ford Fiesta since July and while I've had minor issues with the Spotify app playing from my Nexus 5x via bluetooth. it's been manageable until now (having to stop the ca...

Sampaul29

Casual Listener

3379 Views

6 replies

0 likes

  • 3379 Views
  • 6 replies
  • 0 likes

Wrong when playing music

why then if you wanted to listen a songs. a song can not be selected and must wear a shuffle option and should be at a premium upgrade. I can't play music like what i want.

Casual Listener

why then if you wanted to listen a songs. a song can not be selected and must wear a shuffle option and should be at a premium upgrade. I can't play music like what i want.

BowoMT1

Casual Listener

357 Views

2 replies

0 likes

  • 357 Views
  • 2 replies
  • 0 likes

issue with widget/notifications

Hi there, there is a problem with the spotify widget. If I start spotify and go back to the startscreen with the spotify widget (or other widgets, which can show the cover informations), then everything works fine for two or three songs. Then the wid...

Regular

Hi there,   there is a problem with the spotify widget.   If I start spotify and go back to the startscreen with the spotify widget (or other widgets, which can show the cover informati...

552 Views

0 replies

0 likes

Widget
  • 552 Views
  • 0 replies
  • 0 likes

Cannot use Spotify connect with my Samsung cellphone or Freebox

HelloWe are using WIFI in France with FREEBOX product from internet supplier FREE. This box provides server, wifi, AIRPLAY and direct function with Deazer, which we of course never use (heja Sverige).When I listen to Spotify on our Samsung cell phone...

Newbie

Hello We are using WIFI in France with FREEBOX product from internet supplier FREE. This box provides server, wifi, AIRPLAY and direct function with Deazer, which we of course never use (heja Sverig...

373 Views

0 replies

0 likes

  • 373 Views
  • 0 replies
  • 0 likes

Solved!! Cannot download playlist/album over data

Please help I cannot dowload over mobile data, I just switched on download over data in settings but when I try to download the playlist is not downloading....

Casual Listener

Please help I cannot dowload over mobile data, I just switched on download over data in settings but when I try to download the playlist is not downloading....

deneuv34

Casual Listener

575 Views

3 replies

0 likes

  • 575 Views
  • 3 replies
  • 0 likes

CANT REDEEM MY PREMIUM ACCOUNT

I've subscribe for the premium but i cant redeem it, i tried reinstalling the app, log in/out, and it still not premium can someone help me please ;(

Newbie

I've subscribe for the premium but i cant redeem it, i tried reinstalling the app, log in/out, and it still not premium can someone help me please ;(

Jacob

Community Legend

238 Views

1 replies

0 likes

  • 238 Views
  • 1 replies
  • 0 likes

Selected "Try Premium" and all data shut off

Yesturday I selected Try Premium for 7 days. Now no data works over my carrier. No Spotify (keeps popping to try premium), no email, no facebook etc until I'm on Wifi. Data is turned on my phone. S7 Galaxi with all android updates. Note ALL data was ...

Casual Listener

Yesturday I selected Try Premium for 7 days. Now no data works over my carrier. No Spotify (keeps popping to try premium), no email, no facebook etc until I'm on Wifi. Data is turned on my phone...

kbrooksc

Community Legend

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

Samsung S7 Spotify Premium member account BROKEN SONGS

I pay for my Spotify for it to be add free & WORK PROPERLY.. But instead I get some songs that just won't play. My boyfriend experiences the same & we both have the S7. Why?!?Thanks

Newbie

I pay for my Spotify for it to be add free & WORK PROPERLY.. But instead I get some songs that just won't play. My boyfriend experiences the same & we both have the S7. Why?!? Thanks

Nico

Community Legend

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Solved!! Spotify auto resume on connecting to car bluetooth

I need my car bluetooth to resume playing songs automatically when connecting.

Newbie

I need my car bluetooth to resume playing songs automatically when connecting. 

jorbor123

Casual Listener

2027 Views

1 replies

0 likes

  • 2027 Views
  • 1 replies
  • 0 likes

The song is not available. ....

Please help me I can't listen to music every time I chose a song suddenly apper that the song is noT available. ... why ?

Casual Listener

Please help me I can't listen to music every time I chose a song suddenly apper that the song is noT available. ... why ?

Nico

Community Legend

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

Solved!! Playing music on spotify stops Google Maps' voice output

Hello Community, Hello Spotify!This is my Problem: During a navigation with Google Maps, the TTS-Output always crashes when launching a song on spotify. It even does not lower the TTS volume, it simply mutes it. The volume of the music lowers down as...

Regular

Hello Community, Hello Spotify! This is my Problem: During a navigation with Google Maps, the TTS-Output always crashes when launching a song on spotify. It even does not lower the TTS volume, it si...

mattisvensson

Regular

12283 Views

1 replies

0 likes

  • 12283 Views
  • 1 replies
  • 0 likes

Import music

Its possible now to import music to Spotify Mobile? my friend gave me his account and i got that option

Newbie

Its possible now to import music to Spotify Mobile? my friend gave me his account and i got that option 😮

Nineteen87

Casual Listener

445 Views

1 replies

0 likes

  • 445 Views
  • 1 replies
  • 0 likes