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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35875 Views
  • 64 replies
  • 25 likes
  • 35875 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874014 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874014 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25562 Views
  • 3 replies
  • 0 likes
  • 25562 Views
  • 3 replies
  • 0 likes

Samsung, android *premium user* 'My library' menu tab no longer shows, replaced by 'me'

If you have a look at the attached image, the my library tab is no longer there on the bottom right of the screen, and is replaced by a 'me' tab which is extremely frustrating to the point that i am going to cancel my subscription. Please read and pr...

  • Casual Listener
  • If you have a look at the attached image, the my library tab is no longer there on the bottom right of the screen, and is replaced by a 'me' tab which is extremely frustrating to the point that i am ...
  • moranguinho
  • Casual Listener
  • 412 Views
  • 3 replies
  • 0 likes
  • 412 Views
  • 3 replies
  • 0 likes

Spotify on Android: how to listen to all songs of an artist?

Hello guys, I can't find how to play every and all songs of an artist. How can I do that?

  • Newbie
  • Hello guys, I can't find how to play every and all songs of an artist. How can I do that?
  • Joe
  • Community Legend
  • 509 Views
  • 1 replies
  • 0 likes
  • 509 Views
  • 1 replies
  • 0 likes

Music File Imported doesn't want to synchronize

Hello, I am writting this message from France. I have suscribed a Spotify family premium plan. I have add differents local files to a new playlist. I can read those files on my laptop but when I want to listen them on my Android phone, it says "Ce ti...

  • Casual Listener
  • Hello,   I am writting this message from France.   I have suscribed a Spotify family premium plan.   I have add differents local files to a new playlist.   I can read thos...
  • Joe
  • Community Legend
  • 347 Views
  • 4 replies
  • 0 likes
  • 347 Views
  • 4 replies
  • 0 likes

Spotify Android bug

Hello,From several days, when I play a song on spotify it automatically stops to pause in less than one second. I cannot listen music on my phone.I have tried to uninstall/install the app. Reboot my phone...Can someone help me fix this issue?

  • Casual Listener
  • Hello, From several days, when I play a song on spotify it automatically stops to pause in less than one second. I cannot listen music on my phone. I have tried to uninstall/install the app. Reboot...
  • Zdrodziev
  • Casual Listener
  • 256 Views
  • 3 replies
  • 0 likes
  • 256 Views
  • 3 replies
  • 0 likes

Superuser Contribution Incomplete downloaded songs

I have downloaded a few playlists, and the songs have been downloaded up to some part. It's like they never finished downloading, and it's not like I've lost my wifi connection. It happens to random songs on different palylists.

  • Newbie
  • I have downloaded a few playlists, and the songs have been downloaded up to some part. It's like they never finished downloading, and it's not like I've lost my wifi connection. It happens to random ...
  • rukytech
  • Newbie
  • 1015 Views
  • 2 replies
  • 0 likes
  • 1015 Views
  • 2 replies
  • 0 likes

No se aplicó premium.

Buenas tardes: disculpen hice la contratación promocional de Spotify premium por 9 pesos 3 meses, pero no cuento con los beneficios premium ...Como le puedo hacer para activarla???

  • Newbie
  • Buenas tardes: disculpen hice la contratación promocional de Spotify premium por 9 pesos 3 meses, pero no cuento con los beneficios premium ...Como le puedo hacer para activarla???
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

Superuser Contribution PLEASE READ!! PREMIUM ERROR

I have premium and i've used it very often.Today ,i entered spotify and my premium was cancelled.I checked my credit card's app, and i already payed the installment and i restared my phone and the problem didn't fix.I know my english is not as a amer...

  • Newbie
  • I have premium and i've used it very often.Today ,i entered spotify and my premium was cancelled.I checked my credit card's app, and i already payed the installment and i restared my phone and the pr...
  • MonicaM_Bogota
  • Roadie
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Connect - Samsung TV is visible from iPhone 5C but not from Galaxy S4

Compatible Samsung TV works fine using iPhone, it is listed in available as usual, but when I try to use the same Spotify connect feature through Galaxy S4, it can see all network compatible devices (such as a chromecast plugged in another tv), but t...

  • Newbie
  • Compatible Samsung TV works fine using iPhone, it is listed in available as usual, but when I try to use the same Spotify connect feature through Galaxy S4, it can see all network compatible devices ...
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

Spotify forgets my offline songs

Spotify seems to forget my songs and it is quite irritating. It seems to be forgetting random songs with no obvious pattern. I call it forgetting and not deleting because I think the songs still are there, Spotify just doesn't think they are. Notice ...

  • Casual Listener
  • Spotify seems to forget my songs and it is quite irritating. It seems to be forgetting random songs with no obvious pattern. I call it forgetting and not deleting because I think the songs still are ...
  • Drathan
  • Casual Listener
  • 942 Views
  • 3 replies
  • 0 likes
  • Android
    Corruption
    Deleting
    forgets
    reoccuring
    Spotify
  • 942 Views
  • 3 replies
  • 0 likes

[Android][Your Music] App is so slow ( Android)

I love Spotify's catalog, but the mobile app suffers from significant lag. After opening the software, it takes several minutes for my saved music to become available and the search option is also useless during this wait. Clearing the cache manually...

  • Newbie
  • I love Spotify's catalog, but the mobile app suffers from significant lag. After opening the software, it takes several minutes for my saved music to become available and the search option is also us...
  • 348 Views
  • 0 replies
  • 1 likes
  • 348 Views
  • 0 replies
  • 1 likes

Superuser Contribution Sync over Cellular issue

I'm unable to download my music via mobile data, I've said yes to download over cellular and myou others connect to the Internet etc fine but it is still telling me to go into settings and set yes to download over cellular.I've done a deep clean as s...

  • Casual Listener
  • I'm unable to download my music via mobile data, I've said yes to download over cellular and myou others connect to the Internet etc fine but it is still telling me to go into settings and set yes to...
  • HantzMPLT
  • Newbie
  • 399 Views
  • 3 replies
  • 0 likes
  • 399 Views
  • 3 replies
  • 0 likes

Downloading on Samsung Galaxy Device

hi, I've just purchased a Samsung Galaxy Tab S2 and i've downloaded Spotify and tagged a couple of playlists for "Download". The status remains "Waiting for Download" forever. A particular song will download if I listen to it specifically but not the...

  • Casual Listener
  • hi,   I've just purchased a Samsung Galaxy Tab S2 and i've downloaded Spotify and tagged a couple of playlists for "Download". The status remains "Waiting for Download" forever. A particular s...
  • eborggrech
  • Casual Listener
  • 1075 Views
  • 2 replies
  • 0 likes
  • Android
    available offline
    Samsung
  • 1075 Views
  • 2 replies
  • 0 likes

Spotify shows offline on WiFi on iPad. Works fine on data and on other Android devices and computer!

For some reason my Spotify on iPad keeps showing as offline while on WiFi. My WiFi is working fine since other apps and the computer works as usual. Spotify works the moment I switch off WiFi. I've tried all suggestions that I could find online. Remo...

  • Newbie
  • For some reason my Spotify on iPad keeps showing as offline while on WiFi. My WiFi is working fine since other apps and the computer works as usual. Spotify works the moment I switch off WiFi. I've t...
  • 463 Views
  • 0 replies
  • 0 likes
  • 463 Views
  • 0 replies
  • 0 likes

Solved!! Music playing through speakers AND headphones

I just brought a Huawei G# yesterday and Spotify keeps playing through both the speakers and the headphones. Yes the headphones are properly in, yes lossless BT mode is off. I tried BesAudEnh both on and off. Can somebody help me please?

  • Casual Listener
  • I just brought a Huawei G# yesterday and Spotify keeps playing through both the speakers and the headphones. Yes the headphones are properly in, yes lossless BT mode is off. I tried BesAudEnh both&nb...
  • ghostwiththemos
  • Casual Listener
  • 10957 Views
  • 4 replies
  • 0 likes
  • 10957 Views
  • 4 replies
  • 0 likes

Help me to improve sound

Hi,i use spotify premium with samsung s7 edge with otg or asus fonepad 7.I would like to improve sound of spotify.is it possible with audioquest dragonfly red or other ampli/dac device?Spotify,S7edge and dragonfly can work together?plug&play?thanks

  • Regular
  • Hi,i use spotify premium with samsung s7 edge with otg or asus fonepad 7.I would like to improve sound of spotify.is it possible with audioquest dragonfly red or other ampli/dac device?Spotify,S7edge...
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes

Upgraded to Premium, still says Free user - Help!

I've paid for a month of Premium membership, uninstalled & reinstalled the app, and phone says I still need to upgrade. On the computer under Account > Subscription, it says I am a Premium user, but my phone doesn't know this. Moderator, please help!

  • Newbie
  • I've paid for a month of Premium membership, uninstalled & reinstalled the app, and phone says I still need to upgrade.   On the computer under Account > Subscription, it says I am a ...
  • Joe
  • Community Legend
  • 560 Views
  • 4 replies
  • 2 likes
  • 560 Views
  • 4 replies
  • 2 likes

Cellular download not working, all settings ok

Moto G 3rd genAndroid ospreySpotify 7.2.0.1250 armv7Will not download playlists for offline use over cellular even with all settings enabled. Any ideas? Have tried reinstalling, clearing cache, etc etc. Data plan unlimited and used to work fine.

  • Newbie
  • Moto G 3rd gen Android osprey Spotify 7.2.0.1250 armv7 Will not download playlists for offline use over cellular even with all settings enabled. Any ideas? Have tried reinstalling, clearing cach...
  • 174 Views
  • 0 replies
  • 0 likes
  • 174 Views
  • 0 replies
  • 0 likes

Can't deactivate the shuffle playback

Since some versions of Spotify for Android, when activating the shuffle button, I can't deactivate it for non reason.. I tick on it and it stays green.. Using latest beta version but it was on every beta as far as I know..Samsung Galaxy S7 edge, andr...

  • Casual Listener
  • Since some versions of Spotify for Android, when activating the shuffle button, I can't deactivate it for non reason.. I tick on it and it stays green.. Using latest beta version but it was on every ...
  • ChilliBo
  • Casual Listener
  • 323 Views
  • 4 replies
  • 0 likes
  • 323 Views
  • 4 replies
  • 0 likes

Bastille

Every time I scroll down to Bastille's profile, the app crashes when it reaches the On Tour section. Please fix this.

  • Casual Listener
  • Every time I scroll down to Bastille's profile, the app crashes when it reaches the On Tour section. Please fix this.
  • 137 Views
  • 0 replies
  • 0 likes
  • 137 Views
  • 0 replies
  • 0 likes