Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
107294 Views
26 replies
3 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
217183 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
571184 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
470649 Views
577 replies
40 likes
Hola! Con la última actualización la aplicación se cierra. Reinicie el teléfono, la desinstale y la volví a instalar, e incluso eliminé todos los datos de caché pero sigue igual. Soy usuario premium y no la puedo usar!!
Hola! Con la última actualización la aplicación se cierra. Reinicie el teléfono, la desinstale y la volví a instalar, e incluso eliminé todos los datos de caché pero sigue igual. Soy usuario premium ...
Newbie
12253 Views
64 replies
4 likes
For some reason, when I play an album on my android phone that artist's radio station begins to play immediately when the album is finished. It didn't used to do this, and I didn't change any settings, so I'm a bit stumped! It's especially irritating...
For some reason, when I play an album on my android phone that artist's radio station begins to play immediately when the album is finished. It didn't used to do this, and I didn't change any setting...
Newbie
3870 Views
8 replies
0 likes
Normally the app always shuts down after 5 minutes or so when running in the background while using Connect, meaning not playing through the phone but on my Wifi speaker for example. I always have to start the app again in order to skip songs or do a...
Normally the app always shuts down after 5 minutes or so when running in the background while using Connect, meaning not playing through the phone but on my Wifi speaker for example. I always have to...
Casual Listener
2920 Views
5 replies
1 likes
Oftentimes when my screen is off on my android and I'm listening to music on Spotify (not currently a subscriber but I was considering renewing until this bug showed up) the playback stops and I have to manually open the app, press pause and then pre...
Oftentimes when my screen is off on my android and I'm listening to music on Spotify (not currently a subscriber but I was considering renewing until this bug showed up) the playback stops and I have...
Casual Listener
1379 Views
4 replies
0 likes
I just recently downloaded the free spotify phone app, and noticed that there were some songs/albums that are available on the spotify desktop app, but I can't find on the phone (whether by searching specifically for the song/album, or looking throug...
I just recently downloaded the free spotify phone app, and noticed that there were some songs/albums that are available on the spotify desktop app, but I can't find on the phone (whether by searching...
Casual Listener
1473 Views
5 replies
0 likes
Is there anyway I can save my music onto my sd card? It has much more space than the tablet, and I'm sure you could still secure the files in some way. I just want to free up space on the tablet. Thanks!
Is there anyway I can save my music onto my sd card? It has much more space than the tablet, and I'm sure you could still secure the files in some way. I just want to free up space on the...
Gig Goer
1033 Views
4 replies
1 likes
Hello,I'm using spotify web and since the display update all my artist except one for some reson disapeared. Same thing for my albums, I have only 5 left and they have nothing to do with the artist that's left in my artist section. All of my songs ar...
Hello, I'm using spotify web and since the display update all my artist except one for some reson disapeared. Same thing for my albums, I have only 5 left and they have nothing to do with the artist...
Community Legend
503 Views
1 replies
0 likes
Ok so here's my problem, I tried to login today but I don't remember my password. So I decided to do the obvious thing and reset my password but when I entered my email it said that there were no accounts with that email. So I decide to try to sign i...
Ok so here's my problem, I tried to login today but I don't remember my password. So I decided to do the obvious thing and reset my password but when I entered my email it said that there were no acc...
Community Legend
350 Views
1 replies
0 likes
When I'm away from home Spotify has no connection even though it has.I uninstalled and then installed and checked the connection.
When I'm away from home Spotify has no connection even though it has. I uninstalled and then installed and checked the connection.
Moderator
420 Views
1 replies
0 likes
After a few minutes of playing music, my phone automatically resets. Its been going on for a few weeks now. I own a Samsung Galaxy Ace 4.
After a few minutes of playing music, my phone automatically resets. Its been going on for a few weeks now. I own a Samsung Galaxy Ace 4.
Moderator
445 Views
1 replies
0 likes
Hi, my phone: Zopo 980, Android 4.2.1Spotify version: latest as of 2/12/2017Status: Premium userWith the latest Android Spotify update, the application STOPS PLAYING the music after 10-50 seconds (random) the phone display darkens! I am not using it ...
Hi, my phone: Zopo 980, Android 4.2.1 Spotify version: latest as of 2/12/2017 Status: Premium user With the latest Android Spotify update, the application STOPS PLAYING the music afte...
Roadie
3654 Views
5 replies
1 likes
Now when I play a song from one of my playlists right after the next song goes to a song from an album I didn't select. How do I get rid of this so it plays the songs from my playlists?
Now when I play a song from one of my playlists right after the next song goes to a song from an album I didn't select. How do I get rid of this so it plays the songs from my playlists?
Roadie
465 Views
1 replies
0 likes
Las canciones se pausan solas cuando abro otra aplicación o cuando se bloquea la pantalla. Tengo cuenta premium y me viene sucediendo esto hace unos días. Ya no puedo escuchar música porque me toca estar desploqueando el celular cada 2 minutos. Ademá...
Las canciones se pausan solas cuando abro otra aplicación o cuando se bloquea la pantalla. Tengo cuenta premium y me viene sucediendo esto hace unos días. Ya no puedo escuchar música porque me toca e...
Moderator
928 Views
1 replies
1 likes
I have an lg g4 with a sony sd card and its running with the marshmellow 6.0. I am premium and i have a problem whit the songs that i have already download, sometimes if i search the song it starts consuming inthernet to play it, or starts buffering ...
I have an lg g4 with a sony sd card and its running with the marshmellow 6.0. I am premium and i have a problem whit the songs that i have already download, sometimes if i search the song it s...
Moderator
5817 Views
1 replies
0 likes
Opção de ocultar capa na tela de bloqueio, pois quero ver a imagem que eu escolher, não capa de álbuns cortadas pela metade fica bem rediculo não minha opinião , Por favor resolvam isso.
Opção de ocultar capa na tela de bloqueio, pois quero ver a imagem que eu escolher, não capa de álbuns cortadas pela metade fica bem rediculo não minha opinião , Por favor resolvam isso.
Not applicable
4357 Views
1 replies
0 likes
I have been trying to connect spotify to my Amazon echo speaker and spotify just can't find the device.
I have been trying to connect spotify to my Amazon echo speaker and spotify just can't find the device.
Not applicable
613 Views
1 replies
0 likes
When I set PS4 as the active device my Spotify songs play fine but my local files are greyed out, and if I try to play it on the PC then change device to PS4 it says ""can't play this right now" Has anyone else ran into this and know how to solve thi...
When I set PS4 as the active device my Spotify songs play fine but my local files are greyed out, and if I try to play it on the PC then change device to PS4 it says ""can't play this right now" &nb...
Community Legend
3278 Views
3 replies
3 likes
Yesterday i upgraded phones.. after downloading Spotify and logging on with new phone ..i find i have lost all albums and playlists...i am a premium member but appears also been reduced to only free account...any help would be appreciated..cheers
Yesterday i upgraded phones.. after downloading Spotify and logging on with new phone ..i find i have lost all albums and playlists...i am a premium member but appears also been reduced to only free ...
Community Legend
366 Views
1 replies
0 likes
Hola buen dia, soy usuario premium he descargado mis playlist, tengo una duda si tengo la misma cancion en tres playlist me ocupa el triple de espacio al descargarla? es que ya me estoy quedando sin espacio en mi smarthphone y tengo varias canciones ...
Hola buen dia, soy usuario premium he descargado mis playlist, tengo una duda si tengo la misma cancion en tres playlist me ocupa el triple de espacio al descargarla? es que ya me estoy quedando sin ...
Casual Listener
641 Views
2 replies
0 likes
Hi all, I've seen several posts about music randomly pausing, and as this has been an on going issue for me, I have tried them all. I am using the Spotify app on my Samsung S5 and the music randomly pauses. I have done the following:-Deleted the app ...
Hi all, I've seen several posts about music randomly pausing, and as this has been an on going issue for me, I have tried them all. I am using the Spotify app on my Samsung S5 and the music ...
Community Legend
1428 Views
6 replies
0 likes
