Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Downloaded songs not playing

Downloaded songs not playing

I have a problem.

When I downloaded a playlist when playing it offline some songs are normal but with others, the bar does not move yet it says the song is playing. No sound is playing.

I put it into offline mode, no change.

Please help

 

Reply
1 Reply

Hey @silasnicholls

 

Thanks for reaching out to the Spotify Community. We'd like to help. 

 

In this case, follow these steps: 

 

  1. Log in to your account page and click Offline devices in the menu on the left. 
  2. Click REMOVE ALL DEVICES.
  3. Reinstall the app. Here's how
  4. Save your offline tracks again. 

Let us know how it goes or, if you have any questions. We'll be here for you. 

 

Sophia, 

Suggested posts