Downloaded songs not playing

[silasnicholls]

I have a problem.

When I downloaded a playlist when playing it offline some songs are normal but with others, the bar does not move yet it says the song is playing. No sound is playing.

I put it into offline mode, no change.

Please help

[Sophia]

Hey @silasnicholls! 

Thanks for reaching out to the Spotify Community. We'd like to help. 

In this case, follow these steps: 

1. Log in to your account page and click Offline devices in the menu on the left. 
2. Click REMOVE ALL DEVICES.
3. Reinstall the app. Here's how. 
4. Save your offline tracks again. 

Let us know how it goes or, if you have any questions. We'll be here for you. 

Sophia,