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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1581 Views

0 replies

6 likes

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Starting Playback on PC startes playback on mobile too

When Spotify is used last on my Android mobile device and I start it on PC, select a track and press play the music starts both on my PC and my mobile device. I haven't intentionally activated Spotify Connect. Any ideas?

Casual Listener

When Spotify is used last on my Android mobile device and I start it on PC, select a track and press play the music starts both on my PC and my mobile device.   I haven't intentionally activat...

199 Views

0 replies

0 likes

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Changing Country on a daily base

Hi,Can I change the country on a daily base with spotify? I read I need to change every time the payment condidtion for this, but what when I do this on a daily base? This is not a solution for people they live close to a border and working the count...

Casual Listener

Hi, Can I change the country on a daily base with spotify? I read I need to change every time the payment condidtion for this, but what when I do this on a daily base? This is not a solution for peo...

phfran

Casual Listener

337 Views

2 replies

0 likes

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Bug: "All Songs" for multi-level playlist folders only shows top-most folder.

Actual behaviour: If I have a playlist structure like so: Folder 1Folder 1.aPlaylist 1Folder 1.bPlaylist 2Playlist 3Playlist 4...If I go into "Folder 1" and press "All Songs", it will only populate the list with the songs from "Playlist 1". Expected ...

Casual Listener

Actual behaviour:   If I have a playlist structure like so:   Folder 1 Folder 1.a Playlist 1 Folder 1.b Playlist 2 Playlist 3 Playlist 4 ... If I go into "Folder 1" and ...

robboten

Regular

505 Views

2 replies

1 likes

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I accidentally pushed "Donwloaded" button in "Songs" and I have lost all my downloaded music.

I am in offline mode, and now the phone is waiting to reach a WiFi network to donwload all my songs. There is some way to revert that mistake?

Music Fan

I am in offline mode, and now the phone is waiting to reach a WiFi network to donwload all my songs.  There is some way to revert that mistake?

Joe

Community Legend

2168 Views

6 replies

0 likes

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30 minutes as free never works

Any time I watch an ad (any ad) which says I will then enjoy thirty minutes of as free music, I usually enjoy between 10-20 minutes before the next one pops up. I've counted. Multiple times. Is this a glitch or are you just hoping we won't notice?

Newbie

Any time I watch an ad (any ad) which says I will then enjoy thirty minutes of as free music, I usually enjoy between 10-20 minutes before the next one pops up. I've counted. Multiple times. Is this ...

Joe

Community Legend

274 Views

1 replies

0 likes

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streaming quality for capped data plans

All the other known streaming apps have this feature. Spotify should have different settings for cellular and wifi and automatically switch from one streaming setting to another when the data switches from cellular to wifi and viceversa. Automatic op...

Casual Listener

All the other known streaming apps have this feature. Spotify should have different settings for cellular and wifi and automatically switch from one streaming setting to another when the data switche...

andrejjorje

Casual Listener

413 Views

2 replies

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Top Issue with Bluetooth and Android (and the solution)

- Open any media application (e.g. Google Music or Radiosnet) - I use to stream radio during my breakfast at home- Go to your car and launch Spotify- Leave your car and go do something else (e.g. work in the office)- Return back to the car by the end...

Newbie

- Open any media application (e.g. Google Music or Radiosnet) - I use to stream radio during my breakfast at home - Go to your car and launch Spotify - Leave your car and go do something else ...

369 Views

0 replies

1 likes

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Solved!! Actualization removes the SD Card storage option

After the last app actualization, i can't find the Storage option in the app settings. So, I can't move my downloaded musics to my SD Card. My phone storage is small, and I need to use my SD Card to save the musics. Someone can help me please.EDIT: I...

Newbie

After the last app actualization, i can't find the Storage option in the app settings. So, I can't move my downloaded musics to my SD Card. My phone storage is small, and I need to use my SD...

Joe

Community Legend

1123 Views

7 replies

0 likes

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[Android] Option for changing Storage disappeared!

Hey guys, today all my music was deleted and the button for the storage-selection in the settings disappeared. I tried also to uninstall and install it again and to reboot my phone. Please help me!!!A sad member

Regular

Hey guys, today all my music was deleted and the button for the storage-selection in the settings disappeared. I tried also to uninstall and install it again and to reboot my phone. Please help me!!!...

Joe

Community Legend

535 Views

3 replies

0 likes

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Offline songs randomly not played

Hi,I cant listen my playlist offline anymore since most of the songs arent working. I have to turn out offline for listening every songs of the playlist. Is there any solution or any older version which can be used offline ? Thanks and sorry for my b...

Casual Listener

Hi, I cant listen my playlist offline anymore since most of the songs arent working. I have to turn out offline for listening every songs of the playlist. Is there any solution or any older version ...

252 Views

0 replies

0 likes

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Re: Playlists disappeared

Hi,I try this befor to and now again, but it stands that I dont delete any playliste

Visitor

Hi, I try this befor to and now again, but it stands that I dont delete any playliste

user-removed

Not applicable

660 Views

8 replies

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Problemas modo offline

Olá, estou tendo problemas pra ouvir minhas músicas em modo offline.Eu criei uma playlist para ouvir offline mas algumas músicas travam e só funcionam se tiver conectado a internet.Como resolver isso?

Newbie

Olá, estou tendo problemas pra ouvir minhas músicas em modo offline. Eu criei uma playlist para ouvir offline mas algumas músicas travam e só funcionam se tiver conectado a internet. Como resol...

Giba

Newbie

360 Views

1 replies

0 likes

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[Spotify connect] icon no show, cannot get connected with my Denon

I just upgraded my pixels from 7.0 to 7.1, and I used Spotify connect with my denonAVR1300 amp to play music. However it won't show up the icon"Device available" anymore, but I double checked iphone6s, and 5s still works with same wifi circumstance.W...

Newbie

I just upgraded my pixels from 7.0 to 7.1, and I used Spotify connect with my denonAVR1300 amp to play music. However it won't show up the icon"Device available" anymore, but I double checked iphone6...

185 Views

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Superuser Contribution Podcasts not playing offline mode

I have my podcasts downloaded so I can listen to them when I travel. Now they're not showing up as downloaded offline! Help!

Casual Listener

I have my podcasts downloaded so I can listen to them when I travel. Now they're not showing up as downloaded offline! Help!

Shelley5328

Casual Listener

660 Views

2 replies

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[Android][Other] Update lobbying

I know i'm being rude and all but come on, the update invites are so invasive. Is it possible to have the update info one or two time a day instead of two per minute ? I don't have empty room for all the updates of my phone.Thanks.

Newbie

I know i'm being rude and all but come on, the update invites are so invasive. Is it possible to have the update info one or two time a day instead of two per minute ? I don't have empty room for all...

345 Views

0 replies

0 likes

Android
Other
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Up next/queue forgets the songs

After the latest update (on Android 7.0) I've had a problem with songs in the queue. Any time I play any audio in another app the Spotify app forgets the songs it's supposed to play next. I usually spend about five minutes picking songs and arranging...

Casual Listener

After the latest update (on Android 7.0) I've had a problem with songs in the queue. Any time I play any audio in another app the Spotify app forgets the songs it's supposed to play next. I usually s...

196 Views

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Solved!! STOP PLAYING RECOMMEND

When i listen to my playlist it playes recommend songs and i cant cancel it please tell me how i can turn it off

Newbie

When i listen to my playlist it playes recommend songs and i cant cancel it please tell me how i can turn it off

Finngao

Newbie

563 Views

2 replies

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Is there anyway I can add one of my MP3 songs that I downloaded to my Samsung Galaxy Tab to Spotify?

Is there anyway I can add my downloaded MP3s from the internet to my Samsung Galaxy Tab using Spotify as there is some songs that Spotify dont have that I want to listen?

Regular

Is there anyway I can add my downloaded MP3s from the internet to my Samsung Galaxy Tab using Spotify as there is some songs that Spotify dont have that I want to listen?

dbreen1996

Regular

1019 Views

7 replies

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Solved!! Spotify stops working when I try to play the next song (skipping)

So I have had Spotify premium for a little less than a year and it keeps getting worse. I have a Moto G4 plus and the newest version of androidOf course the saved songs are undownloaded every now and then, and it's just slow.But lately I'm having a l...

Casual Listener

So I have had Spotify premium for a little less than a year and it keeps getting worse. I have a Moto G4 plus and the newest version of android Of course the saved songs are undownloaded every now a...

Eefje99

Casual Listener

590 Views

2 replies

0 likes

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