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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Android equalizer

Hi guysI cant find equalizer on my huawei p8, there is no option like this in settings.Can you help me?

Newbie

Hi guys I cant find equalizer on my huawei p8, there is no option like this in settings. Can you help me?

TeunQ

Casual Listener

18235 Views

4 replies

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Song cuts off

I just got premium spotify but everytime i try to play a song I've downloaded whether connected to internet or not the song cuts off after 30seconds?? if anyone could help me I would really appreciate it!!

Newbie

I just got premium spotify but everytime i try to play a song I've downloaded whether connected to internet or not the song cuts off after 30seconds?? if anyone could help me I would really appreciat...

Nico

Community Legend

280 Views

1 replies

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Cannot play playlist?

I tried to play only the Christmas songs 100 list that I found, but it starts playing and then moves on to something else that is random.

Newbie

I tried to play only the Christmas songs 100 list that I found, but it starts playing and then moves on to something else that is random.

214 Views

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Conflicting data storage setting?

My settings from Spotify say data is stored on SD card yet Android says it is filling up internal storage.From settings, storage on Android it tells me Spotify is taking up almost 6GB of space and gives me the option to clear the data, removing my do...

Casual Listener

My settings from Spotify say data is stored on SD card yet Android says it is filling up internal storage. From settings, storage on Android it tells me Spotify is taking up almost 6GB of space an...

Joe

Community Legend

415 Views

2 replies

0 likes

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Music not available on my phone but available on my laptop ?

I don't know how to fix this problem.I uploaded music that I had for many years on my laptop to my Spotify account. I made a private album with all of it and I can listen to it on my pc, but as soon as I am on my mobile phone, it is unavaible. I trie...

Newbie

I don't know how to fix this problem. I uploaded music that I had for many years on my laptop to my Spotify account. I made a private album with all of it and I can listen to it on my pc, but as soo...

Joe

Community Legend

371 Views

1 replies

0 likes

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  • 1 replies
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Problemas com arquivos locais

Criei uma playlist com meus arquivos baixados pelo pc, porém, quando vou pelo app no Android informa que a playlist tem X músicas, mas quando abro não aparece nenhuma, somente a opção de adicionar músicas.

Newbie

Criei uma playlist com meus arquivos baixados pelo pc, porém, quando vou pelo app no Android informa que a playlist tem X músicas, mas quando abro não aparece nenhuma, somente a opção de adicionar mú...

D4R10

Newbie

1306 Views

1 replies

3 likes

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Problemas com login premium family

Assinei uma conta Premium Family, mas não tenho acesso. Foi descontado do meu cartão, mas não tenho acesso à conta. Como posse resolver? Já desliguei da conta e entrei novamente, mas não adianta.

Newbie

Assinei uma conta Premium Family, mas não tenho acesso. Foi descontado do meu cartão, mas não tenho acesso à conta. Como posse resolver? Já desliguei da conta e entrei novamente, mas não adianta.

187 Views

0 replies

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Can't download songs for offline

I had Spotify for some time now, but today I can't download any more songs for my Spotify it just keeps on saying enable cellular download but I've already done it, I decided to reinstall the app but it became worse because now I can't download any o...

Casual Listener

I had Spotify for some time now, but today I can't download any more songs for my Spotify it just keeps on saying enable cellular download but I've already done it, I decided to reinstall the app but...

220 Views

0 replies

0 likes

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Sin menu "tu biblioteca"

Hola que tal.Resulta que agregue a un familiar a la cuenta para que obtenga premium, pero ocurre que no tiene el menú "tu biblioteca".Solamente dice "tu" y llega a mostrar playlist y favoritos, faltando la opción de canciones, tu daily mix, entre otr...

Newbie

Hola que tal. Resulta que agregue a un familiar a la cuenta para que obtenga premium, pero ocurre que no tiene el menú "tu biblioteca". Solamente dice "tu" y llega a mostrar playlist y favoritos, f...

317 Views

0 replies

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Offline songs are deleted

Hi.I have an Android 6.0.1 device, and Spotify Premium. I download my lists for offline playing. After some hours, the lists seem to be deleted from offline storage. It's the main reason I made a subscription and I can't hear my songs. What can I do?

Newbie

Hi. I have an Android 6.0.1 device, and Spotify Premium. I download my lists for offline playing. After some hours, the lists seem to be deleted from offline storage. It's the main reason I made a s...

250 Views

0 replies

0 likes

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Podcasts not available for me

Hi. Im from Latvia and using spotify for a long time now. Recently found out, that podcasts is available in spotify. After googling for a while, found a lot of info about podcasts and shows in spotify, but nothing of that is available to me, nor in a...

Newbie

Hi. Im from Latvia and using spotify for a long time now. Recently found out, that podcasts is available in spotify. After googling for a while, found a lot of info about podcasts and shows in spotif...

Joe

Community Legend

1245 Views

1 replies

1 likes

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Charged for premium but won't update to premium

I was charged for the premium account but it wouldn't give me the premium service of no ads. How do I fix this?

Newbie

I was charged for the premium account but it wouldn't give me the premium service of no ads. How do I fix this?

Jacob

Community Legend

344 Views

1 replies

0 likes

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Where did my thumbed-up radio tracks go?

The first time I tried Radio, the app said I had a new radio playlist of all the tracks I thumbed up. However, now it's nowhere to be found on either my android app OR my Mac Spotify Web Player! Help! Where did my thumbed-up tracks playlist go??

Casual Listener

The first time I tried Radio, the app said I had a new radio playlist of all the tracks I thumbed up. However, now it's nowhere to be found on either my android app OR my Mac Spotify Web Player! Help...

Yrrah1

Gig Goer

358 Views

1 replies

0 likes

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Same 20 songs in shuffle

Hey guys,When I choose shuffle, it plays the same 20 songs over and over. I have the basic plan so is that the problem? Its getting pretty annoying that I can't listen to my saved library.Thanks

Newbie

Hey guys, When I choose shuffle, it plays the same 20 songs over and over. I have the basic plan so is that the problem? Its getting pretty annoying that I can't listen to my saved library. Thanks

248 Views

0 replies

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Android version excessive battery drain

I'm on a Nexus 5, fully stock, latest updates. For some reason, Spotify is using way too much battery. On the battery monitor, it's using more power than the screen. What's up with that?

Newbie

I'm on a Nexus 5, fully stock, latest updates. For some reason, Spotify is using way too much battery. On the battery monitor, it's using more power than the screen. What's up with that?

vducloux

Regular

986 Views

6 replies

0 likes

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Spotify stops responding/freezes when playing songs offline

I have the app on my honor 8 (marshmallow) and when I'm playing songs off my offline playlist, after a while it stops responding and I can't change the songs or pause. I have to stop and restart the app and it happens again. I've even uninstalled and...

Casual Listener

I have the app on my honor 8 (marshmallow) and when I'm playing songs off my offline playlist, after a while it stops responding and I can't change the songs or pause. I have to stop and restart the ...

spotted13

Casual Listener

2842 Views

5 replies

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widget in notification pulldown is HUGE now

I've got a Samsung Galaxy S5, and after a recent update, the little widget with the album art and forward/pause/back controls went from being fairly small, about the same size as a new text or email notification, to being frickin' giant, and taking u...

Roadie

I've got a Samsung Galaxy S5, and after a recent update, the little widget with the album art and forward/pause/back controls went from being fairly small, about the same size as a new text or email ...

BeerTanK

Newbie

490 Views

1 replies

1 likes

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  • 1 replies
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Problems with log in

Ayudaaa! Cada que me salgo de la app de Spotify tengo que ingresar mi contraseña para volver a entrar, porque pasa esto? Además mis canciones guardadas se borran.

Newbie

Ayudaaa! Cada que me salgo de la app de Spotify tengo que ingresar mi contraseña para volver a entrar, porque pasa esto? Además mis canciones guardadas se borran.

284 Views

0 replies

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Problems with connection for 2 identicle Huawei 8 phones -spotify

I have bought 2 identicle Huawei Honor 8, phones, for me and my wife. Im having problens connecting to Spotify Premium.The phones have the same model.nr. FRD-L09If i play music on my phone, it will change 'phone' to hers and play there insted, as we ...

Casual Listener

I have bought 2 identicle Huawei Honor 8, phones, for me and my wife.  Im having problens connecting to Spotify Premium. The phones have the same model.nr. FRD-L09 If i play music on my phone...

nsjc75

Casual Listener

295 Views

1 replies

0 likes

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Android stereo speaker issue

Hi there, i have an issue i really need help with, ive recently installed an android stereo into my car, and have spotify on it. The problem is spotify only plays music through the front speakers, and nothing to rear. i have a rough idea from other p...

Newbie

Hi there, i have an issue i really need help with, ive recently installed an android stereo into my car, and have spotify on it. The problem is spotify only plays music through the front speakers, an...

264 Views

0 replies

0 likes

  • 264 Views
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