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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Problems with log in

Ayudaaa! Cada que me salgo de la app de Spotify tengo que ingresar mi contraseña para volver a entrar, porque pasa esto? Además mis canciones guardadas se borran.

Newbie

Ayudaaa! Cada que me salgo de la app de Spotify tengo que ingresar mi contraseña para volver a entrar, porque pasa esto? Además mis canciones guardadas se borran.

280 Views

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Problems with connection for 2 identicle Huawei 8 phones -spotify

I have bought 2 identicle Huawei Honor 8, phones, for me and my wife. Im having problens connecting to Spotify Premium.The phones have the same model.nr. FRD-L09If i play music on my phone, it will change 'phone' to hers and play there insted, as we ...

Casual Listener

I have bought 2 identicle Huawei Honor 8, phones, for me and my wife.  Im having problens connecting to Spotify Premium. The phones have the same model.nr. FRD-L09 If i play music on my phone...

nsjc75

Casual Listener

286 Views

1 replies

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Android stereo speaker issue

Hi there, i have an issue i really need help with, ive recently installed an android stereo into my car, and have spotify on it. The problem is spotify only plays music through the front speakers, and nothing to rear. i have a rough idea from other p...

Newbie

Hi there, i have an issue i really need help with, ive recently installed an android stereo into my car, and have spotify on it. The problem is spotify only plays music through the front speakers, an...

258 Views

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Music being erased for no reason

Hello, I have downloaded about 2GB of music with my Premium Account. The problem is that today I just found in the application that my songs and lists were not downloaded, even though I checked out the application data size, which was still around 2G...

Casual Listener

Hello,   I have downloaded about 2GB of music with my Premium Account. The problem is that today I just found in the application that my songs and lists were not downloaded, even though I chec...

GuevaraZepp8

Newbie

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2 replies

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Daily Mix Error Message

Hi - For about 2 weeks now I've been getting the "Sorry, an error occurred" when I try to listen to or go to my Daily Mix list. Very frustrating as I enjoy this feature! I'm using and iPhone 6S and 7, and iPad Air 2, all 3 will not work... Any one ab...

Casual Listener

Hi -   For about 2 weeks now I've been getting the "Sorry, an error occurred" when I try to listen to or go to my Daily Mix list.  Very frustrating as I enjoy this feature!  I'm usin...

user-removed

Not applicable

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honor 7: Spotify stops playing... looses connection to sonos and so on...

hi everybody,i am using spotify with my mobile "Honor 7". Sportify manages to play several songs, maybe up to about 15. Then it stopps playing, and the connection to sonos is down. After that Spotify "jumps" from song to song sometimes, sometimes it ...

Newbie

hi everybody, i am using spotify with my mobile "Honor 7". Sportify manages to play several songs, maybe up to about 15. Then it stopps playing, and the connection to sonos is down. After that Spoti...

385 Views

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Where are the downloads?

I updated spotify on the newest version for android but i cant find the downloaded music in spotify I Can only find the Favorites wich are only 60 but i downloaded more than 1000

Newbie

I updated spotify on the newest version for android but i cant find the downloaded music in spotify 😕 I Can only find the Favorites wich are only 60 but i downloaded more than 1000 😅

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App does not remember where I left off

Am I the only one totally annoyed by Spotify's Android app inability to remember what I was listening to before I closed the app, the next time I open the app? Seems like sometimes it does remember and sometimes it doesn't. If i'm playing from a play...

Music Fan

 Am I the only one totally annoyed by Spotify's Android app inability to remember what I was listening to before I closed the app, the next time I open the app?   Seems like sometimes it ...

738 Views

0 replies

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"Ce titre n'est pas disponible"

Bonjour !Je viens de m'inscrire à Spotify Premium, mais j'ai un problème avec mes fichiers locaux. Comme indiqué sur ce poste https://support.spotify.com/mc/article/listen-to-local-files/ on peut basculer les fichiers locaux de notre ordinateur vers ...

Newbie

Bonjour ! Je viens de m'inscrire à Spotify Premium, mais j'ai un problème avec mes fichiers locaux. Comme indiqué sur ce poste https://support.spotify.com/mc/article/listen-to-local-files/ on p...

abcdaire

Newbie

1736 Views

1 replies

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Won't let me create a new playlist

Everytime I go to create a new playlist it won't let me but let's me adds songs to playlists, been happening for the last week. Have tried uninstalling and then reinstalling the app but same problem happens, anyone able to shed light on why it's doin...

Casual Listener

Everytime I go to create a new playlist it won't let me but let's me adds songs to playlists, been happening for the last week. Have tried uninstalling and then reinstalling the app but same problem ...

TomRead92

Casual Listener

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7 replies

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Shutdown when i watch some artists

When i watch some artists profiles, (especially pink floyds profile) and scroll down to albums the app is closing. Someone there who have the same problem or could fix it?

Newbie

When i watch some artists profiles, (especially pink floyds profile) and scroll down to albums the app is closing. Someone there who have the same problem or could fix it?

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How delete radio station?

I have a radio station on my "recently played" and I don't know how delete. Please help me.

Newbie

I have a radio station on my "recently played" and I don't know how delete. Please help me.

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Android App doesn't manage to separate two different songs, but with the same name in a playlist.

So, i got local music added to my playlist, and there's a lot of songs, that Spotify does not know which they are. As in, it's not a recognized song. So, i added them to a playlist so i can listen to them on the phone. And synced the list, it works d...

Newbie

So, i got local music added to my playlist, and there's a lot of songs, that Spotify does not know which they are. As in, it's not a recognized song. So, i added them to a playlist so i can listen to...

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STORAGE automatic.

I have a little problem. I have my premiun account and when playing any song this is automatically saved in my storage, it is not deleted and it is saved sib have given to download. What can I do to just keep in memory the songs I choose and not all ...

Casual Listener

I have a little problem. I have my premiun account and when playing any song this is automatically saved in my storage, it is not deleted and it is saved sib have given to download. What can I do to ...

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Guarda todas las canciones

Tengo un pequeño problema. Tengo mi cuenta premiun y al reproducir cualquier cancion esta se guarda automaticamente en mi almacenamiento, no se borra y se queda guardada sib haberle dado a descargar. Que puedo hacer para q solo guarde en la memoria l...

Casual Listener

Tengo un pequeño problema. Tengo mi cuenta premiun y al reproducir cualquier cancion esta se guarda automaticamente en mi almacenamiento, no se borra y se queda guardada sib haberle dado a descargar....

302 Views

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A couple issues when using bluetooth to car stereo.

I'm having a few issues with Spotify when I use it with my car stereo.First of all, it doesn't automatically start playing when it connects, I'm not sure why it's stopped as it was working before.Secondly, since it doesn't auto play, I'm forced to pu...

Newbie

I'm having a few issues with Spotify when I use it with my car stereo. First of all, it doesn't automatically start playing when it connects, I'm not sure why it's stopped as it was working before...

285 Views

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Offline, not playing

I have switched the toggle under settings to offline mode, I have also unsistalled and re-installed the app on my Android.However I am unable to still play songs I have downloaded (and these have the appropriate green arrow to say this has downloaded...

Newbie

I have switched the toggle under settings to offline mode, I have also unsistalled and re-installed the app on my Android. However I am unable to still play songs I have downloaded (and these have t...

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Efetuei o pagamento premium mas não ativa a cinta

Por favor já efetuei o pagamento da conta premium mas nao consigo ativar e utilizar.

Newbie

Por favor já efetuei o pagamento da conta premium mas nao consigo ativar e utilizar.

375 Views

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My premium account

İ bought spotify premium packet 5 tl from Vodafone for 30 day but it turned normal state although 30 day doesnt pass i used only premium 5-6 days.İ want to money back

Visitor

İ bought spotify premium packet 5 tl from Vodafone for 30 day but it turned normal state although 30 day doesnt pass i used only premium 5-6 days.İ want to money back

Jacob

Community Legend

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This song is not available.

Hey. I get "this song is not available" on a great deal of my playlist. Also when I search for..example wasted years in search mode and hit the somg for playback the same message comes up. Any ideas? I don't want to delete and install again since I h...

Visitor

Hey. I get "this song is not available" on a great deal of my playlist. Also when I search for..example wasted years in search mode and hit the somg for playback the same message comes up. Any ideas?...

user-removed

Not applicable

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