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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 41983 Views
  • 65 replies
  • 25 likes
  • 41983 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877700 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877700 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26299 Views
  • 4 replies
  • 0 likes
  • 26299 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution When I Scroll down in Settings the App Crashes

I've tried clean reinstalling. Deleting data, cache manually and through application manager on both SD card and internal memory. But for whatever reason when I download any playlist or my songs for offline the app crashes when I scroll down to chang...

  • Casual Listener
  • I've tried clean reinstalling. Deleting data, cache manually and through application manager on both SD card and internal memory. But for whatever reason when I download any playlist or my songs for ...
  • michael3747
  • Casual Listener
  • 394 Views
  • 2 replies
  • 0 likes
  • 394 Views
  • 2 replies
  • 0 likes

Superuser Contribution local files on android

hi guys I have a problem with my spotify on my android. I can download the local files from my laptop to my phone but no audio came out even though the song is playing...can anybody help me with this problem??

  • Newbie
  • hi guys I have a problem with my spotify on my android. I can download the local files from my laptop to my phone but no audio came out even though the song is playing...can anybody help me with this...
  • Maria_B
  • Moderator
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify via Facebook sign up error on Android

Hey there. So i was trying to log in my account via Facebook in my Android phone but when i click sign up and it goes on logging in to your account. But after that it does not login at all and says that an error ocurred and that i should try that lat...

  • Newbie
  • Hey there. So i was trying to log in my account via Facebook in my Android phone but when i click sign up and it goes on logging in to your account. But after that it does not login at all and says t...
  • Maria_B
  • Moderator
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

Paguei premium porém continuo free

Queria saber oque faço, pois assinei o plano premium e não virei premium!!!

  • Newbie
  • Queria saber oque faço, pois assinei o plano premium e não virei premium!!!
  • Tallesspot
  • Newbie
  • 485 Views
  • 2 replies
  • 0 likes
  • 485 Views
  • 2 replies
  • 0 likes

Superuser Contribution Songs disappearing?!

I downloaded the new update last night, everything was fine, but when i woke up this morning I'm missing about half of the songs from EACH artist i have. I've looked back to all of my favourite songs and it's those that are primarily missing. I've tr...

  • Newbie
  • I downloaded the new update last night, everything was fine, but when i woke up this morning I'm missing about half of the songs from EACH artist i have. I've looked back to all of my favourite songs...
  • Maria_B
  • Moderator
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Downloaded playlists disappeared?

I've had Spotify for several years now. I really like the download feature so I can listen to certain playlists offline, like when I'm driving in the middle of nowhere, or snowboarding. Yesterday I was driving in the middle of nowhere and discovered ...

  • Newbie
  • I've had Spotify for several years now.  I really like the download feature so I can listen to certain playlists offline, like when I'm driving in the middle of nowhere, or snowboarding. Yesterd...
  • baijogs73
  • Newbie
  • 433 Views
  • 2 replies
  • 0 likes
  • 433 Views
  • 2 replies
  • 0 likes

Superuser Contribution As músicas não reproduzem em offline

Eu assinei o Premium faz pouco tempo, e fui fazer o download de todas as músicas da minha playlist, porém, quando fui executar no modo offline, elas não reproduziram, e eu já tentei de tudo, li as opções no site do Spotify e nada me ajudou, o que eu ...

  • Newbie
  • Eu assinei o Premium faz pouco tempo, e fui fazer o download de todas as músicas da minha playlist, porém, quando fui executar no modo offline, elas não reproduziram, e eu já tentei de tudo, li as op...
  • user-removed
  • Not applicable
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded playlists have all been reset to undownloaded.

Sometime since friday all my downloaded playlists have reset themselves to being undownloaded. Spotify is still using 1.8GB.Galaxy Note 3, android 5.0, spoify 7.2.0.1250 armv7. I did a complete reinstall of spotify about a month ago. Tried switching ...

  • Roadie
  • Sometime since friday all my downloaded playlists have reset themselves to being undownloaded. Spotify is still using 1.8GB. Galaxy Note 3, android 5.0, spoify 7.2.0.1250 armv7. I did a complet...
  • jerrawa
  • Roadie
  • 435 Views
  • 2 replies
  • 0 likes
  • 435 Views
  • 2 replies
  • 0 likes

Solved!! How see followers of my playlist ?

Hello !How see who follow my playlist on Android.Thanks for your help !

  • Newbie
  • Hello ! How see who follow my playlist on Android. Thanks for your help !  🙂
  • krzyzest
  • Newbie
  • 92616 Views
  • 2 replies
  • 13 likes
  • Subscription
  • 92616 Views
  • 2 replies
  • 13 likes

Superuser Contribution Impossible de lire mes fichiers locaux en playlist sur mon Samsung

Bonjour tout le monde, Cela fait déjà quelques jours qu'il m'est impossible de lire la musique de mes fichiers locaux sur mon samsung galaxy s7 edge. En effet, la musique est téléchargée, le petit voyant de la flèche verte est allumé, mais lorsque je...

  • Newbie
  • Bonjour tout le monde,    Cela fait déjà quelques jours qu'il m'est impossible de lire la musique de mes fichiers locaux sur mon samsung galaxy s7 edge. En effet, la musique est télécharg...
  • user-removed
  • Not applicable
  • 602 Views
  • 1 replies
  • 0 likes
  • 602 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant download

I have premium account on Galaxy S7Edge. I try to download my Playlists and it says go to settings select cellular. I do and still nothing. Uggh already received installed.

  • Newbie
  • I have premium account on Galaxy S7Edge. I try to download my Playlists and it says go to settings select cellular. I do and still nothing. Uggh already received installed.
  • user-removed
  • Not applicable
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Spotify downloads all saved songs

Yesterday my app suddenly started to download ALL saved tracks. No matter if I chose the download button or not. Need help with that as I don't know how to delete all these useless songs. And no, they are not included in a downloaded playlist.Greets

  • Newbie
  • Yesterday my app suddenly started to download ALL saved tracks. No matter if I chose the download button or not. Need help with that as I don't know how to delete all these useless songs. And no, the...
  • nsmith1
  • Roadie
  • 433 Views
  • 1 replies
  • 0 likes
  • 433 Views
  • 1 replies
  • 0 likes

[Android][Running] Please fix bugs in Android TV

To Spotify developerI've been using Spotify Premium for months and mostly on my Android TV. Unfortunately, the Spotify Android TV is not as reliable as the one in mobile phones.Recently, it refuses to finish some songs. For example, I chose a 4 minut...

  • Newbie
  • To Spotify developer I've been using Spotify Premium for months and mostly on my Android TV. Unfortunately, the Spotify Android TV is not as reliable as the one in mobile phones. Recently, it r...
  • 509 Views
  • 0 replies
  • 0 likes
  • Android
    Running
  • 509 Views
  • 0 replies
  • 0 likes

After subscribing for 2 years I gave up on Spotify, here's my feedback

I have recently tried out Google Play Music and decided to cancel my Spotify Subscription. I couldn't find a proper way to provide my feedback so I created this thread here, if this is not the correct place please move it. I have been using Nexus 5 f...

  • Casual Listener
  • I have recently tried out Google Play Music and decided to cancel my Spotify Subscription. I couldn't find a proper way to provide my feedback so I created this thread here, if this is not the c...
  • 252 Views
  • 0 replies
  • 2 likes
  • 252 Views
  • 0 replies
  • 2 likes

sd card - almacenamiento

Spotify does not recognize my new sd card, but other applications do. No me aparece la opción de almacenar la música descargada en mi tarjeta SD. Ya intenté con este link. https://support.spotify.com/ad/using_spotify/search_play/save-to-sd-card/Motor...

  • Newbie
  • Spotify does not recognize my new sd card, but other applications do.    No me aparece la opción de almacenar la música descargada en mi tarjeta SD. Ya intenté con este link. https://supp...
  • Lucard4cj
  • Newbie
  • 339 Views
  • 1 replies
  • 1 likes
  • 339 Views
  • 1 replies
  • 1 likes

Solved!! Almost ALL of my music has disappeared from my Spotify account

Hello, I have just found that almost ALL of the artits, albums and songs have disappear from my Spotify account. On the other hand, all of the playlist I had are still there, intact. But I had like 200 albums or even more, and now I just can see ONE ...

  • Regular
  •  Hello,   I have just found that almost ALL of the artits, albums and songs have disappear from my Spotify account. On the other hand, all of the playlist I had are still there, intact. ...
  • sergiodbn
  • Regular
  • 332 Views
  • 2 replies
  • 0 likes
  • 332 Views
  • 2 replies
  • 0 likes

Solved!! I can't play music - "Get Premium now to play ad-free music everywhere"

Hi!When I click on Shuffle Play appear this message - "Get Premium now to play ad-free music everywhere". The add is playing non-stop without sound. I uninstalled the app and downloaded it again, but no change. I also tried restarting my phone. I can...

  • Casual Listener
  • Hi! When I click on Shuffle Play appear this message - "Get Premium now to play ad-free music everywhere". The add is playing non-stop without sound. I uninstalled the app and downloaded it again, b...
  • mitko1pr
  • Casual Listener
  • 1142 Views
  • 1 replies
  • 0 likes
  • 1142 Views
  • 1 replies
  • 0 likes

Premium - Radio works but songs or playlists do nothing when clicked

Hi, Last night I downloaded the spotify app from the play store and logged in through facebook and upgraded my account to Premium. The radio channels play but when I click any song or shuffle play any playlist or album it does nothing, doesnt not cha...

  • Visitor
  • Hi,   Last night I downloaded the spotify app from the play store and logged in through facebook and upgraded my account to Premium. The radio channels play but when I click any song or shuffl...
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes