Offline/Online Premium Issue

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Offline/Online Premium Issue

ellie003
Casual Listener

Okay so I have got Spotify on an Android (Samsung Galaxy 5) and I am connected to internet (I use the free Spotify version) except it's saying that I need to get premium to listen to music now everytime I press the shuffle play button. I don't understand why it's doing this, but I've checked the internet connection multiple times and everything is fine. In the picture you see what message comes up when I shuffle play. I can assure you I'm 100% connected to wifi. I also logged out and in of my account several times. Please help! 

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1 Reply

Joe
Community Legend

Hi. Reinstalling spotify, following the steps here should fix this.

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