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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • Steppa
  • Newbie
  • 14712 Views
  • 55 replies
  • 17 likes
  • 14712 Views
  • 55 replies
  • 17 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 864586 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 864586 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 23312 Views
  • 3 replies
  • 0 likes
  • 23312 Views
  • 3 replies
  • 0 likes

I keep turning it off shuffle mode but it still shuffes D:

Yeah, basically the title. I turn it off shuffle, but it still will play a random song in my playlist, not the next one that should be coming up.

  • Casual Listener
  • Yeah, basically the title. I turn it off shuffle, but it still will play a random song in my playlist, not the next one that should be coming up.
  • prabodhs
  • Regular
  • 705 Views
  • 2 replies
  • 0 likes
  • 705 Views
  • 2 replies
  • 0 likes

Playlist can't open

Hey,Guys i have a bin Problem .I can't Open the new Berner-Packs Playlist .And ich don't Know why.

  • Newbie
  • Hey,Guys i have a bin Problem .I can't Open the new Berner-Packs Playlist .And ich don't Know why.
  • 114 Views
  • 0 replies
  • 0 likes
  • 114 Views
  • 0 replies
  • 0 likes

the option to import musics from my cellphone just vanish when I change my account

I was using an account on spotify and it has the option to import musics from my cellphone, but I can't use this account anymore so I had to create another one for me, but I can find the "import" option anymore, but it is still available in my old ac...

  • Regular
  • I was using an account on spotify and it has the option to import musics from my cellphone, but I can't use this account anymore so I had to create another one for me, but I can find the "import" opt...
  • Joe
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

App not working correctly

I have trobles with Spotify app.See the video for problems.I do not have problem with connection.WiFi is working ok.

  • Casual Listener
  • I have trobles with Spotify app. See the video for problems. I do not have problem with connection. WiFi is working ok.
  • Valsoray
  • Casual Listener
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Artists Followed, songs/albums saved to "Your Music" disappear after being added

I was told by Spotify that there is a combined 10,000 track/album/artist limit to what you can save to "Your Music", which frankly is BS since I pay for Premium. There should be no limits. I've already hit the limit because I save the entire albums o...

  • Regular
  • I was told by Spotify that there is a combined 10,000 track/album/artist limit to what you can save to "Your Music", which frankly is BS since I pay for Premium.  There should be no limits. &nbs...
  • Blingblingbetty
  • Newbie
  • 803 Views
  • 2 replies
  • 1 likes
  • Your Music
  • 803 Views
  • 2 replies
  • 1 likes

Local files not updating on Spotify android....

I have been through every thread for similar posts with no working solutions aside from quitting Spotify. I am runnign windows 10 desktop version of spotify and spotify on my moto x pure. it used to update any changes i made to my local files on my d...

  • Newbie
  • I have been through every thread for similar posts with no working solutions aside from quitting Spotify.  I am runnign windows 10 desktop version of spotify and spotify on my moto x pure. &nbsp...
  • Joe
  • Community Legend
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

How to get to my artist list of songs I have downloaded?

Just got on for the first time since the update and this is one of the least user friendly apps i have ever seen. How do I get to the artist in my library?

  • Newbie
  • Just got on for the first time since the update and this is one of the least user friendly apps i have ever seen. How do I get to the artist in my library?
  • Joe
  • Community Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Spotify stops while playing music

Whenever I'm listening to music and block the cellphone, the music keeps playing until it stops, then I open the app and automatically starts playing the music back

  • Newbie
  • Whenever I'm listening to music and block the cellphone, the music keeps playing until it stops, then I open the app and automatically starts playing the music back
  • Joe
  • Community Legend
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Disable Ford Applink with spotify

Is there anyway to disable spotify from having my Microsoft Sync in my Ford from being solely controlled through the car? It's entirely bothersome to try and navigate through my car to get to a different artist or playlist when I could just do it eas...

  • Regular
  • Is there anyway to disable spotify from having my Microsoft Sync in my Ford from being solely controlled through the car? It's entirely bothersome to try and navigate through my car to get to a diffe...
  • bartuszekj
  • Music Fan
  • 27565 Views
  • 246 replies
  • 30 likes
  • 27565 Views
  • 246 replies
  • 30 likes

Premium payments

when the premium is only 15,000 / 3 months but I was told to pay 50,000 even though I've never tried previously premium features, i'm from indonesian

  • Newbie
  • when the premium is only 15,000 / 3 months but I was told to pay 50,000 even though I've never tried previously premium features, i'm from indonesian
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Local Files Album Art Quality

I've got some Local Files of albums which I make into playlists, and the album art carries over without a problem. However, when I download the playlists on my phone, the consistency is the cover quality is very sporadic. The problem is I can't seem ...

  • Casual Listener
  • I've got some Local Files of albums which I make into playlists, and the album art carries over without a problem. However, when I download the playlists on my phone, the consistency is the cover qua...
  • 312 Views
  • 0 replies
  • 0 likes
  • 312 Views
  • 0 replies
  • 0 likes

My Library switched to my favorites

The spotify app on my phone recently updated and "My Library" got switched for "My favorites" inside the new menu called "Me". I have been trying to get used to it but the new way to listen to music is not user friendly at all. And I cannot play the ...

  • Newbie
  • The spotify app on my phone recently updated and "My Library" got switched for "My favorites" inside the new menu called "Me". I have been trying to get used to it but the new way to listen to m...
  • Joe
  • Community Legend
  • 660 Views
  • 1 replies
  • 0 likes
  • Favorites
    Me
    My Favorites
    my library
  • 660 Views
  • 1 replies
  • 0 likes

recovery

hey everybody! so having a bit of an issue, sent a ticket to spotify/support ans it said ask here so, here i am. i factory reset my phone the other day and today i reinstalled spotify finally, and all my music is gone! i tried to recover from a deskt...

  • Regular
  • hey everybody! so having a bit of an issue, sent a ticket to spotify/support ans it said ask here so, here i am. i factory reset my phone the other day and today i reinstalled spotify finally, and al...
  • Joe
  • Community Legend
  • 493 Views
  • 7 replies
  • 0 likes
  • 493 Views
  • 7 replies
  • 0 likes

DELETED SONGS

I am a premium user, but all my songs are deleted when my phone is switched off.Are there any people who are experiencing this problem? What is the solution? I keep downloading songs again. PLEASE HELP

  • Casual Listener
  • I am a premium user, but all my songs are deleted when my phone is switched off. Are there any people who are experiencing this problem? What is the solution? I keep downloading songs again. PLEASE ...
  • Mert12
  • Casual Listener
  • 311 Views
  • 2 replies
  • 0 likes
  • 311 Views
  • 2 replies
  • 0 likes

Solved!! Why is it making me go online every time?

Every time I try to use Spotify when my phone isn't connected to the internet I get this message. This is every day, not every 30 days. I'm trying to listen to downloaded playlists.

  • Casual Listener
  • Every time I try to use Spotify when my phone isn't connected to the internet I get this message. This is every day, not every 30 days. I'm trying to listen to downloaded playlists.
  • Rohbarr
  • Casual Listener
  • 474 Views
  • 2 replies
  • 0 likes
  • Online offline
  • 474 Views
  • 2 replies
  • 0 likes

Premium user, issues with offline music

I went premium a month ago, and downloaded one Playlist, apparently all songs were downloaded but when I play the Playlist offline I cannot listen to some songs even though they all have the green arrow on their left. Help please!

  • Newbie
  • I went premium a month ago, and downloaded one Playlist, apparently all songs were downloaded but when I play the Playlist offline I cannot listen to some songs even though they all have the green ar...
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes

I am premium user - cant reorder tracks in playlist

I cant manually sort tracks in my playlist. This is the #1 reason I went premium and since it doesnt work I think I will cancel. I cant click on any headers, there are no green arrows, when I attempt to drag on my desktop I get a circle with a line t...

  • Casual Listener
  • I cant manually sort tracks in my playlist. This is the #1 reason I went premium and since it doesnt work I think I will cancel. I cant click on any headers, there are no green arrows, when I at...
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

Can't listen to music with internet

I am connected to internet but i can't listen to any song and when i connect my account to my mom phone i can.I downloaded spotify one week ago, my free week trial ended yesterday and i can't listen to song with wifi now.

  • Newbie
  • I am connected to internet but i can't listen to any song and when i connect my account to my mom phone i can. I downloaded spotify one week ago, my free week trial ended yesterday and i can't liste...
  • Joe
  • Community Legend
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Old Android Personal Equalizer - what happened?

Okay I know I'm not crazy and there has to be someone that remembers this.now before I begin I have read that the spotify equalizer accesses the system equalizer and I may have only experienced this because I used to love rooting and using kitchen ro...

  • Newbie
  • Okay I know I'm not crazy and there has to be someone that remembers this. now before I begin I have read that the spotify equalizer accesses the system equalizer and I may have only experienced thi...
  • 522 Views
  • 0 replies
  • 0 likes
  • Android
    custom
    customize
    Equalizer
    Kitchen
    personal
    Personalize
    Rom
    Root
  • 522 Views
  • 0 replies
  • 0 likes

Download green arrow grayed out

Spotify has wiped my offline arrows clean four times now, I just spent three hours downloading all of my songs again, now the arrows are grayed out and won't play , some songs will play even thiugh grayed out. I've about run out of patience with this...

  • Gig Goer
  • Spotify has wiped my offline arrows clean four times now, I just spent three hours downloading all of my songs again, now the arrows are grayed out and won't play , some songs will play even thiugh g...
  • Johnnyhated
  • Gig Goer
  • 4917 Views
  • 5 replies
  • 0 likes
  • 4917 Views
  • 5 replies
  • 0 likes