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Android

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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 854363 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 854363 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 20396 Views
  • 3 replies
  • 0 likes
  • 20396 Views
  • 3 replies
  • 0 likes

Spotify now screwed up on Android box

I quite often use Spotfy on the PC to control the version running on my android box. The android is connected ot the TV and so it lets me play Spotify though my connected sound system. Now it has always been very por on android boxes. It tends to ass...

  • Newbie
  • I quite often use Spotfy on the PC to control the version running on my android box.  The android is connected ot the TV and so it lets me play Spotify though my connected sound system.  No...
  • 107 Views
  • 0 replies
  • 0 likes
  • 107 Views
  • 0 replies
  • 0 likes

Volume

My volume turns up and down as i play music. Sounds like the vocals come in and out of the background of the song. Yes i have set the extreme settings on and messed with the equalizerSpotify is the only app that does this!!!!!

  • Newbie
  • My volume turns up and down as i play music. Sounds like the vocals come in and out of the background of the song. Yes i have set the extreme settings on and messed with the equalizer Spotify is the...
  • Catee
  • Community Legend
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Problem with playlist on android.

Hello, I have a problem with the spotify app on android, in the "Recently played" part of the application there is a playlist of a disabled user that makes it impossible for me to remove or hide the playlist, when I try to access this playlist it ask...

  • Casual Listener
  • Hello, I have a problem with the spotify app on android, in the "Recently played" part of the application there is a playlist of a disabled user that makes it impossible for me to remove or hide the ...
  • ThiagoAmorim
  • Casual Listener
  • 235 Views
  • 2 replies
  • 0 likes
  • 235 Views
  • 2 replies
  • 0 likes

Spotify deletes the songs I downloaded

When I download my music to listen to thme without wifi connection they aren't downloaded any more when I come back to the app... That happens quite every day and I'm kind of disappointed because I'm paying for a lot of troubleSamsung 5Spotify Premiu...

  • Newbie
  • When I download my music to listen to thme without wifi connection they aren't downloaded any more when I come back to the app... That happens quite every day and I'm kind of disappointed because I'm...
  • Catee
  • Community Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Solved!! How do I play a specific song using Google Voice

I've looked all over and no answer to this question, it's a fairly simple requests in my opinion but it seems to be impossible to implement using Google Voice.When I say, "Okay Google play Third Eye Blind Misfits" for example it will play Third Eye B...

  • Music Fan
  • I've looked all over and no answer to this question, it's a fairly simple requests in my opinion but it seems to be impossible to implement using Google Voice. When I say, "Okay Google play Third ...
  • kellyme
  • Music Fan
  • 5066 Views
  • 4 replies
  • 0 likes
  • 5066 Views
  • 4 replies
  • 0 likes

Equalizer problems with imported songs

I synced a couple of songs on my phone which aren't available on spotify, I also have always my standard Android Equalizer with custom settings running.Now everytime i get from a song thats from spotify to a synced one the equalizer shuts completely ...

  • Newbie
  • I synced a couple of songs on my phone which aren't available on spotify, I also have always my standard Android Equalizer with custom settings running. Now everytime i get from a song thats from sp...
  • 101 Views
  • 0 replies
  • 0 likes
  • 101 Views
  • 0 replies
  • 0 likes

Too many devices

Hi people. I have posted this before but its happend again. I got a message along the lines of " you can only download to a max of 2/3 devices so all your downloads will be removed from this device". That device is my phone which is the ONLY device I...

  • Casual Listener
  • Hi people. I have posted this before but its happend again. I got a message along the lines of " you can only download to a max of 2/3 devices so all your downloads will be removed from this device"....
  • Joe
  • Community Legend
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Spotify connect volume problem on Sony SRS7

I have a Sony SRS7 speaker and the connect functionality is great but i have a problem with volume control.The volume control works perfectly on iphones but in my android (moto g4) don´t work at all. Is this normal on android or i missing something?

  • Casual Listener
  • I have a Sony SRS7 speaker and the connect functionality is great but i have a problem with volume control. The volume control works perfectly on iphones but in my android (moto g4) don´t work at al...
  • elfer83
  • Casual Listener
  • 291 Views
  • 4 replies
  • 0 likes
  • 291 Views
  • 4 replies
  • 0 likes

Spotify stopping mid song on my Android phone

I can't figure out what is causing it, I can't even get through one song before it shuts off. This is a new problem, as I have used it on my phone for months without issues, and first noticed this problem yesterday. Doesn't matter if it is streaming ...

  • Casual Listener
  • I can't figure out what is causing it, I can't even get through one song before it shuts off.  This is a new problem, as I have used it on my phone for months without issues, and first noticed t...
  • Ciara1996
  • Newbie
  • 14686 Views
  • 9 replies
  • 2 likes
  • 14686 Views
  • 9 replies
  • 2 likes

Superuser Contribution Songs I Haven't Downloaded Are Playing While I'm in OFFLINE Mode

When I go to my "songs" and just do shuffle play while I'm in offline mode, I would expect only songs that I have downloaded to play. That isn't the case, and then sometimes when I notice that I have a song that has been downloaded, I don't see an op...

  • Regular
  • When I go to my "songs" and just do shuffle play while I'm in offline mode, I would expect only songs that I have downloaded to play.  That isn't the case, and then sometimes when I notice that ...
  • WeReady
  • Regular
  • 618 Views
  • 2 replies
  • 0 likes
  • 618 Views
  • 2 replies
  • 0 likes

advertisement video pauses my Spotify

I've been having an issue recently with Spotify advertisement videos.Soon as an advertisement video opens it will not play it keeps pausing and playing over and over.I cannot click on the back button cannot close the app cannot open Spotify until I r...

  • Visitor
  • I've been having an issue recently with Spotify advertisement videos. Soon as an advertisement video opens it will not play it keeps pausing and playing over and over. I cannot click on the back bu...
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

Playlist creation failure

I tried to create a playlist from an album. I do this all the time, but this time this is what happened: after I confirmed the name of a playlist, it did not appear on the list of my playlists, I only get a message which says: "loading".I was doing t...

  • Newbie
  • I tried to create a playlist from an album. I do this all the time, but this time this is what happened: after I confirmed the name of a playlist, it did not appear on the list of my playlists, I onl...
  • 213 Views
  • 0 replies
  • 0 likes
  • 213 Views
  • 0 replies
  • 0 likes

Can't playing specific song

Hey everybody,I'm a premium user, and recently while I was trying to play a specific song from a Playlist (or even from search result) I couldn't play it. Meaning that there is no play button, instead the "right key" menu pops up as you can see in th...

  • Newbie
  • Hey everybody, I'm a premium user, and recently while I was trying to play a specific song from a Playlist (or even from search result) I couldn't play it. Meaning that there is no play button, inst...
  • Joe
  • Community Legend
  • 470 Views
  • 1 replies
  • 0 likes
  • Play
    Play Button
    Play Next
  • 470 Views
  • 1 replies
  • 0 likes

Headphone issues with HTC One M8

After the latest version update of Spotify, I've been experiencing issues with my headphones. When the headphones are plugged in, the music is played through the speakers until I unplug and replug it. Plus, the control button on the headphones is not...

  • Newbie
  • After the latest version update of Spotify, I've been experiencing issues with my headphones. When the headphones are plugged in, the music is played through the speakers until I unplug and replug it...
  • Joe
  • Community Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Offline songs sometimes/dont work all have been downloaded.

All the songs on my play lists have been downloaded,and listened to offline. Playlist songs I've listened to numerous times now have no green arrow, sometimes even though in offline mode they're greyed out they'll still work. So offline works sometim...

  • Gig Goer
  • All the songs on my play lists have been downloaded,and listened to offline. Playlist songs I've listened to numerous times now have no green arrow, sometimes even though in offline mode they're grey...
  • 177 Views
  • 0 replies
  • 0 likes
  • 177 Views
  • 0 replies
  • 0 likes

Spotify don't show in the notification bar or the lock screen

Hi.I have problem with the app. When I open it the first time it's all ok but when I stop music and come back to the app after some time the streaming works fine but the app don't show in the notification bar or lock screen, the widget doesn't work a...

  • Casual Listener
  • Hi. I have problem with the app. When I open it the first time it's all ok but when I stop music and come back to the app after some time the streaming works fine but the app don't show in the notif...
  • Hewcia33
  • Casual Listener
  • 364 Views
  • 4 replies
  • 0 likes
  • 364 Views
  • 4 replies
  • 0 likes

UAE, dark ages of streaming

When are you guys going to get the service going here? I have Premium but can't resubscribe beacuse the service isn't available here. Tried all my cards, but since they are registered in the UAE I cannot make the payment. We are boarderlining 2017 no...

  • Newbie
  • When are you guys going to get the service going here? I have Premium but can't resubscribe beacuse the service isn't available here. Tried all my cards, but since they are registered in the UAE I ca...
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

library disappeared overseas

I live in Australia but I'm spending three months in Fiji. When I logged in here my whole library disappeared. I'm using my Spotify username (not email address), regular account in a nexus 5s with the latest android. Thanks in advance!

  • Newbie
  • I live in Australia but I'm spending three months in Fiji. When I logged in here my whole library disappeared. I'm using my Spotify username (not email address), regular account in a nexus 5s with th...
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes

Explicit sign stopping music?.

Why is it that all of a sudden some of my music has the "Explicit" sign next to them and won't play ?.This has only been in the last day as it was all fine yesterday.

  • Casual Listener
  • Why is it that all of a sudden some of my music has the "Explicit" sign next to them and won't play ?. This has only been in the last day as it was all fine yesterday.
  • Joe
  • Community Legend
  • 294 Views
  • 3 replies
  • 0 likes
  • 294 Views
  • 3 replies
  • 0 likes