Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

386813 Views

545 replies

34 likes

Account
Free
  • 386813 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8031 Views

0 replies

7 likes

  • 8031 Views
  • 0 replies
  • 7 likes

Solved!! track no more available

So a few days ago I've listened to "physical shock" album from xen, eaz and liba. Since today those tracks from the album are no more available. I have already restarted my Android smartphone and reinstalled the app. Before restarted it, I deleted al...

Newbie

So a few days ago I've listened to "physical shock" album from xen, eaz and liba. Since today those tracks from the album are no more available. I have already restarted my Android smartphone and rei...

MattSuda

Spotify Star

602 Views

1 replies

1 likes

  • 602 Views
  • 1 replies
  • 1 likes

Someone help !!

So I have had spotify for a over a year now problem but the last 2-3 days I cannot log in. I use the same password and username but it says wrong password so I got reset my password and it let's me in for a couple hours till the same thing happens ag...

Newbie

So I have had spotify for a over a year now problem but the last 2-3 days I cannot log in. I use the same password and username but it says wrong password so I got reset my password and it let's me i...

MattSuda

Spotify Star

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Change track in car sony z5 compact

Cant change song in my car when listening to spotify. If i connect a iphone it works to change with the car. Just volume that works, please help.

Newbie

Cant change song in my car when listening to spotify. If i connect a iphone it works to change with the car. Just volume that works, please help.

301 Views

0 replies

0 likes

  • 301 Views
  • 0 replies
  • 0 likes

Liking songs on lock screan

I just upgraded to premium. For the past several days I have been listing to my daily mix, and liking songs with the heart on my lock screen. Over this time I "liked" a good deal of songs, only to find that the ones liked when the screen was locked a...

Newbie

I just upgraded to premium. For the past several days I have been listing to my daily mix, and liking songs with the heart on my lock screen. Over this time I "liked" a good deal of songs, only to fi...

460 Views

0 replies

0 likes

  • 460 Views
  • 0 replies
  • 0 likes

Delete my facebook.

Hi , i delete my facebook profile , and create a new spotify profile , but i want my playlists and premium back , how it works if it's works?

Newbie

Hi , i delete my facebook profile , and create a new spotify profile , but i want my playlists and premium back , how it works if it's works?

Maxim

Spotify Star

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

Emui 5.0

I had just updated my huawei mate 8 system to emui 5. The spotify controls is dissapear from the lock screen and also the smart cover screen. Anyone had the same issue that I have?

Newbie

I had just updated my huawei mate 8 system to emui 5. The spotify controls is dissapear from the lock screen and also the smart cover screen. Anyone had the same issue that I have?

Matt75013

Newbie

1150 Views

2 replies

2 likes

  • 1150 Views
  • 2 replies
  • 2 likes

Desynchronized

Something already happened two times : all my synchronized songs are desynchronized. I think it happened when I switched off my phone. I can't access to Internet in the week so I had to wait for the weekend to listen to music again...Can someone help...

Newbie

Something already happened two times : all my synchronized songs are desynchronized. I think it happened when I switched off my phone. I can't access to Internet in the week so I had to wait for...

XSpectre

Casual Listener

721 Views

1 replies

1 likes

  • 721 Views
  • 1 replies
  • 1 likes

Spotify crashes when in background

I've found a lot of people complaining about this, and I've tried taking various steps but nothing seems to work. I have a premium account, and running Marshmallow. I've tried:- Uninstalling/reinstalling- Clearing cache/data/downloads- Setting batter...

Regular

I've found a lot of people complaining about this, and I've tried taking various steps but nothing seems to work. I have a premium account, and running Marshmallow.   I've tried: - Unins...

952 Views

0 replies

2 likes

  • 952 Views
  • 0 replies
  • 2 likes

Downloaded songs undownloading

This has happened twice now, i have a samsung j7 with huge storage, i have spotify premium and in early january spotify undownloaded all the songs i had downloaded for no reason and i had to download them all again, today the same happened and they a...

Casual Listener

This has happened twice now, i have a samsung j7 with huge storage, i have spotify premium and in early january spotify undownloaded all the songs i had downloaded for no reason and i had to download...

Ueberdosis

Newbie

962 Views

4 replies

1 likes

  • 962 Views
  • 4 replies
  • 1 likes

Cannot Download Non-Spotify Songs

Ive recently been trying to download non-spotify songs. But when i press the download toggle, nothing happens. I have more than enough room for new songs to come in, in fact ive downloaded many spotify songs after this issue. Im using the same intern...

Casual Listener

Ive recently been trying to download non-spotify songs. But when i press the download toggle, nothing happens. I have more than enough room for new songs to come in, in fact ive downloaded many spoti...

Ricecrackerz

Casual Listener

893 Views

1 replies

0 likes

  • 893 Views
  • 1 replies
  • 0 likes

Titres indisponible en hors connexion

Bonjour,Disposant d'un compte prenium, j'ai téléchargé environ 6 Go de musique e' WiFi hier.Ce matin j'ai mis mon téléphone en hors ligne et je n'ai pas pu écouter mes musiques car elles n'étaient soit disante pas disponible en hors connexion,portant...

Newbie

Bonjour, Disposant d'un compte prenium, j'ai téléchargé environ 6 Go de musique e' WiFi hier. Ce matin j'ai mis mon téléphone en hors ligne et je n'ai pas pu écouter mes musiques car elles n'étaien...

1028 Views

0 replies

0 likes

  • 1028 Views
  • 0 replies
  • 0 likes

Superuser Contribution Same track keeps playing

This same track thst is attached keeps playing. I'll be listening to random playist when all of a sudden in the middle this track comes on. When it's over I can't click forward to the next song and the music just stops. This song isn't even on the va...

Casual Listener

This same track thst is attached keeps playing. I'll be listening to random playist when all of a sudden in the middle this track comes on. When it's over I can't click forward to the next song and t...

Jay456

Casual Listener

3099 Views

3 replies

0 likes

  • 3099 Views
  • 3 replies
  • 0 likes

Spotify plays random songs not in playlist (and not at all related to anything I've ever played)

Hi,I've been using Spotify Premium on my current Android phone for about 2 years now with no issues. Just in the last week, I'll be using Spotify on my phone and I'll be listening to a playlist I listen to all the time and the music will cut out sudd...

Newbie

Hi, I've been using Spotify Premium on my current Android phone for about 2 years now with no issues.  Just in the last week, I'll be using Spotify on my phone and I'll be listening to a playli...

957 Views

0 replies

3 likes

  • 957 Views
  • 0 replies
  • 3 likes

Can't Download songs even if Download using cellular is turned on fo Samsung S7 Edge

Help please.I've recently subscribed to Spotify premium as I want to enjoy the songs even if I'm offline. I started to download songs/playlist but "Go to settings to download using cellular" keeps on showing everytime. I have turned it on and off but...

Visitor

Help please. I've recently subscribed to Spotify premium as I want to enjoy the songs even if I'm offline. I started to download songs/playlist but "Go to settings to download using cellular" keep...

435 Views

0 replies

0 likes

  • 435 Views
  • 0 replies
  • 0 likes

Superuser Contribution Albums not loading

Everytime I click on an album, the loading icon shows up and it never stops loading, It's not my internet connection, not my phone either, I tried unninstalling multiple times (I do have Spotify Premium)

Casual Listener

Everytime I click on an album, the loading icon shows up and it never stops loading, It's not my internet connection, not my phone either, I tried unninstalling multiple times (I do have Spotify Prem...

Syrinx42

Casual Listener

2483 Views

2 replies

2 likes

  • 2483 Views
  • 2 replies
  • 2 likes

Superuser Contribution Songs can't be played

There are certain songs that doesn't have any sound when i try to play them, almost all songs from an album and some from my playlist

Newbie

There are certain songs that doesn't have any sound when i try to play them, almost all songs from an album and some from my playlist

Maria_B

Moderator

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo cancelar

Tengo una cuenta de sopotife cancelada y de todos modos me cobran!!!! Necesito cancelar sin leer milpag de instrucciones y tengo un ifhone 7 no sé si está conectado a iTunes por favor ayuda

Newbie

Tengo una cuenta de sopotife cancelada y de todos modos me cobran!!!! Necesito cancelar sin leer milpag de instrucciones y tengo un ifhone 7 no sé si está conectado a iTunes por favor ayuda

Maria_B

Moderator

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento

Renovei meu pagamento no spotify mas até agora continuo free , mas já paguei!

Newbie

Renovei meu pagamento no spotify mas até agora continuo free , mas já paguei!

Maria_B

Moderator

391 Views

1 replies

0 likes

  • 391 Views
  • 1 replies
  • 0 likes

Change of country

Hello there,I have an account registered in Greece but I am currently in Norway for some days. I changed my country to Norway but we started a family premium plan and I can not be invited because my country is different from our family's one. How cou...

Newbie

Hello there, I have an account registered in Greece but I am currently in Norway for some days. I changed my country to Norway but we started a family premium plan and I can not be invited because...

261 Views

0 replies

0 likes

  • 261 Views
  • 0 replies
  • 0 likes