Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 55561 Views
  • 68 replies
  • 25 likes
  • 55561 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27817 Views
  • 5 replies
  • 0 likes
  • 27817 Views
  • 5 replies
  • 0 likes

My premium account become slow

So first i clear data my spotify premium because i want to redownload all my song,and then i log in,and then the problem started,When i'm log in my home and browse section won't load,at all,sometime its load when i log in log out for more than once,i...

  • Visitor
  • So first i clear data my spotify premium because i want to redownload all my song,and then i log in,and then the problem started, When i'm log in my home and browse section won't load,at all,sometim...
  • user-removed
  • Not applicable
  • 456 Views
  • 4 replies
  • 0 likes
  • 456 Views
  • 4 replies
  • 0 likes

ARMv8 and ARMv7 Spotfy App

Why is the Spotfy App only available in ARMv7, while many devices have ARMv8 SoCs and OS's? It seems the the App could be lighter/faster/more efficient if it used the ISA in the supported devices...

  • Newbie
  • Why is the Spotfy App only available in ARMv7, while many devices have ARMv8 SoCs and OS's? It seems the the App could be lighter/faster/more efficient if it used the ISA in the supported devices...
  • 3915 Views
  • 0 replies
  • 2 likes
  • 3915 Views
  • 0 replies
  • 2 likes

Playlist songs not showing on songs list in general

I downloaded a playlist of 50 songs by a band - and they play if I the playlist but don't show up on my songs list in general.

  • Regular
  • I downloaded a playlist of 50 songs by a band - and they play if I the playlist but don't show up on my songs list in general.
  • nelavasakova
  • Newbie
  • 1128 Views
  • 2 replies
  • 0 likes
  • 1128 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playing stops in the middle of downloaded song

I have had issues of random playback interruptions. This occurs on and off line when playing songs on playlist on my Huawei Y6. I have uninstalled and reinstalled spotify but the problem persists. Your instructions mentioned a file com.spotify.music ...

  • Newbie
  • I have had issues of random playback interruptions. This occurs on and off line when playing songs on playlist on my Huawei Y6. I have uninstalled and reinstalled spotify but the problem persists. Yo...
  • Sophia
  • Roadie
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify not connecting wifi

Guys, good afternoon. I would like help. I have an android and it does not work. Spotify on the Wifi network of my house does not connect. I have tested on other Wifi and connect normally. Is not a problem a router?

  • Casual Listener
  • Guys, good afternoon.   I would like help. I have an android and it does not work. Spotify on the Wifi network of my house does not connect. I have tested on other Wifi and connect normally. I...
  • diogosouzajf
  • Casual Listener
  • 327 Views
  • 2 replies
  • 0 likes
  • 327 Views
  • 2 replies
  • 0 likes

Solved!! Samsung s7

My spotify stop playing a song after 20 sec.on my samsung S7. It happens online and offline.On my laptop it works just fine.What is going on?

  • Casual Listener
  • My spotify stop playing a song after 20 sec.on my samsung S7. It happens online and offline.On my laptop it works just fine. What is going on?
  • steinen76
  • Casual Listener
  • 439 Views
  • 2 replies
  • 1 likes
  • 439 Views
  • 2 replies
  • 1 likes

Solved!! Cannot set as default player

Dear all, I have a Samsung Galaxy S6 (SM-G920I) with Android 6.0.1 and I cannot set Spotify as default player on device. On Spotify app itself there's no available option to set as defalt app for anything.I tried to remove the app (and clearing cache...

  • Regular
  • Dear all,   I have a Samsung Galaxy S6 (SM-G920I) with Android 6.0.1 and I cannot set Spotify as default player on device. On Spotify app itself there's no available option to set as defalt ap...
  • Listor
  • Newbie
  • 41119 Views
  • 9 replies
  • 2 likes
  • 41119 Views
  • 9 replies
  • 2 likes

Superuser Contribution Playlist not available

Hi, I have downloaded some Playlist to be available in offline mode, which worked perfectly fine up until two days ago. Now only some of my Playlist are not available anymore. The name is written in grey letters vs usually white and I can't click on ...

  • Newbie
  • Hi, I have downloaded some Playlist to be available in offline mode, which worked perfectly fine up until two days ago. Now only some of my Playlist are not available anymore. The name is written in ...
  • Sophia
  • Roadie
  • 3521 Views
  • 1 replies
  • 0 likes
  • 3521 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist Filter field glitch

This has happened twice in the last couple weeks where searching/filtering in a playlist doesn't display/search properly. Just now I typed "saint" and it filtered by this term appropriately for a moment but then as I scrolled it would blink back and ...

  • Newbie
  • This has happened twice in the last couple weeks where searching/filtering in a playlist doesn't display/search properly. Just now I typed "saint" and it filtered by this term appropriately for a mom...
  • Sophia
  • Roadie
  • 400 Views
  • 1 replies
  • 0 likes
  • 400 Views
  • 1 replies
  • 0 likes

android app doesn't update automatically

the spotify app is set to get automatic updates from play store, same as my other apps. however, spotify is the only one that doesn't work. what can i do? i have cleared the cache, removed all spotify-related folders from my phone, and reinstalled.as...

  • Roadie
  • the spotify app is set to get automatic updates from play store, same as my other apps. however, spotify is the only one that doesn't work. what can i do? i have cleared the cache, removed all spotif...
  • unseenlarks
  • Roadie
  • 1330 Views
  • 6 replies
  • 0 likes
  • 1330 Views
  • 6 replies
  • 0 likes

Superuser Contribution App Slowing on Huawuei P9 Plus

Hi, I write this because i'm having some problems with the app on my new phone i purchased a month ago, the problem it's that whenever i use the app looks like it's slowed, i mean i press on... " Explore " and it take several secs ( 20 or more ) some...

  • Newbie
  • Hi, I write this because i'm having some problems with the app on my new phone i purchased a month ago, the problem it's that whenever i use the app looks like it's slowed, i mean i press on... " Exp...
  • Sophia
  • Roadie
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

No interruption mode, not working on android

Hi, I am playing an album which is supposed to have no interruptions between the tracks. The "no interruption button is on (green). The interruptions still persist. Quite annoying.

  • Regular
  • Hi, I am playing an album which is supposed to have no interruptions between the tracks. The "no interruption button is on (green). The interruptions still persist. Quite annoying.
  • rudyskatto
  • Regular
  • 961 Views
  • 9 replies
  • 0 likes
  • 961 Views
  • 9 replies
  • 0 likes

Superuser Contribution Pagamento

Paguei a spotify no dia 14/02/17 e ainda não foi atualizado para versão Premium.OBS:Lembrando que foi pago via boleto bancário

  • Newbie
  • Paguei a spotify no dia 14/02/17 e ainda não foi atualizado para versão Premium. OBS:Lembrando que foi pago via boleto bancário
  • Sophia
  • Roadie
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Certain songs glitch the app

So im using spotify on an LG G5 , i thought it was just my old phone that glitched out but i now realized its the app. When choosins certain songs, the app will glitch and wont let you skip fordward or back and it also wont let me choose another song...

  • Newbie
  • So im using spotify on an LG G5 , i thought it was just my old phone that glitched out but i now realized its the app. When choosins certain songs, the app will glitch and wont let you skip fordward ...
  • ZullyB
  • Roadie
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Data usage

Why has my data usage tripled in the last few days when I am not doing a single thing different?

  • Visitor
  • Why has my data usage tripled in the last few days when I am not doing a single thing different?
  • lcolling
  • Community Legend
  • 290 Views
  • 2 replies
  • 0 likes
  • 290 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playing Podcasts is not possible

Hello, using a Huawei G700 with Android 4.2.1 stock rom i have the following problem:after choosing a category in "podcasts" all channels are shown, but trying to play any, nothing happens.Reinstalling the app and restarting the phone did not work.Do...

  • Newbie
  • Hello, using a Huawei G700 with Android 4.2.1 stock rom i have the following problem: after choosing a category in "podcasts" all channels are shown, but trying to play any, nothing happens. Reinst...
  • Sophia
  • Roadie
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify select playback device prompt blocks android UI

Spotify prompt to continue playing on a phone or another device blocks the android UI and forbids for example accepting of an incoming call. Steps to reproduce:1) Play a song on your android device (D1) with headphones connected. Stay in the app (lea...

  • Roadie
  • Spotify prompt to continue playing on a phone or another device blocks the android UI and forbids for example accepting of an incoming call.   Steps to reproduce: 1) Play a song on your andro...
  • Sophia
  • Roadie
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution [BUG REPORT] Spotify connect, volume problem

I use spotify connect with 2 android smartphone.I can remotely switch music easily.I can't remotely change volume.this is a known issue since a VERY LONG time :https://community.spotify.com/t5/Android/Control-volume-on-second-device-Spotify-Connect/m...

  • Casual Listener
  • I use spotify connect with 2 android smartphone. I can remotely switch music easily. I can't  remotely change volume. this is a known issue since a VERY LONG time : https://community.s...
  • Sophia
  • Roadie
  • 567 Views
  • 1 replies
  • 0 likes
  • 567 Views
  • 1 replies
  • 0 likes