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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

196289 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 196289 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

538107 Views

78 replies

3 likes

  • 538107 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

444338 Views

565 replies

37 likes

Account
Free
  • 444338 Views
  • 565 replies
  • 37 likes

Removing things from Recently Played on the new mobile update

There used to be a button to the right of the "Recently Played" in "My Library" that said edit, and you could remove albums, songs, and artists from your recently played list. It's gone now, how do I remove things from recently played now?

Casual Listener

There used to be a button to the right of the "Recently Played" in "My Library" that said edit, and you could remove albums, songs, and artists from your recently played list. It's gone now, how do I...

maryam_13

Newbie

863 Views

1 replies

0 likes

mobile app
  • 863 Views
  • 1 replies
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Superuser Contribution [Android][Music] Problemas con el modo Aleatorio

La mayoría de las veces que uso el Modo Aleatorio, en algún momento cuando comienza a reproducir una canción se queda mudo y tengo que seleccionar otra para que se pueda escuchar. Cuándo lo van a arreglar? Tengo un celular Sony Xperia M. Muchas graci...

Casual Listener

La mayoría de las veces que uso el Modo Aleatorio, en algún momento cuando comienza a reproducir una canción se queda mudo y tengo que seleccionar otra para que se pueda escuchar. Cuándo lo van a arr...

bocha1976

Casual Listener

959 Views

2 replies

0 likes

Android
Mobile
  • 959 Views
  • 2 replies
  • 0 likes

Can't navigate the site - can anyone help?

It seems if I turn off my tablet then on again the app wants me to log in, says password wrong, although it is definitely not wrong, I click the forgotten your pw link, reset it, then one of two things: I go to my account through the link in the mail...

Casual Listener

It seems if I turn off my tablet then on again the app wants me to log in, says password wrong, although it is definitely not wrong, I click the forgotten your pw link, reset it, then one of two thin...

ItsJamesJ

Community Legend

628 Views

3 replies

0 likes

  • 628 Views
  • 3 replies
  • 0 likes

spotify randomly stops playing at the end of a song

i started a playlist when on wifi and after 2 or 3 songs it just stopped playing the song a second before it was finished. i tried a different playlist, which started playing as usual and right after i verified everything was normal i went back to th...

Casual Listener

i started a playlist when on wifi and after 2 or 3 songs it just stopped playing the song a second before it was finished. i tried a different playlist, which started playing as usual and right ...

Becca93

Casual Listener

587 Views

1 replies

0 likes

  • 587 Views
  • 1 replies
  • 0 likes

Solved!! Android 4.1 strange storage problem

helloit seems that since some times, i've a bug on my Sony ZX1 Android 4.1.1 with Spotify 5.8.0.1029 :usually it used to save downloaded music on usb storage data (128GB) but suddenly it starts saving to the internal storage (1GB) ! so quickly the in...

Regular

hello it seems that since some times, i've a bug on my Sony ZX1 Android 4.1.1 with Spotify 5.8.0.1029 : usually it used to save downloaded music on usb storage data (128GB) but suddenly it starts s...

shahrass

Newbie

2220 Views

6 replies

0 likes

  • 2220 Views
  • 6 replies
  • 0 likes

Offline music keeps being deleted

I saw the solution to my problem, something about offline devices needing to reset from the Spotify side, then having to redownload my playlist. I was wondering if you could do the same with me, songs from my offline playlist keep being erased.

Newbie

I saw the solution to my problem, something about offline devices needing to reset from the Spotify side, then having to redownload my playlist. I was wondering if you could do the same with me, song...

OpTicNickson

Music Fan

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

Running Spotify in background - problems

I hope somebody can help. I am using a Sony Z1 Compact. If I put the Spotify in background and using other apps, then return back to the music app, I have big troubles. The Spotify still plays the selected tracks but I can not doing anything else in ...

Casual Listener

I hope somebody can help. I am using a Sony Z1 Compact. If I put the Spotify in background and using other apps, then return back to the music app, I have big troubles. The Spotify still plays the se...

Tusky77

Casual Listener

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
  • 0 likes

Random Volume Changes

So, when I'm listening to music on spotify, the volume of the song suddenly goes down randomly and then comes back up a minute later. It's very frustrating, and I've already turned off SoundAlive (I have a Samsung S6), trying different songs, and re-...

Newbie

So, when I'm listening to music on spotify, the volume of the song suddenly goes down randomly and then comes back up a minute later. It's very frustrating, and I've already turned off SoundAlive (I ...

user-removed

Not applicable

720 Views

1 replies

0 likes

  • 720 Views
  • 1 replies
  • 0 likes

Paiment

Je veu un abonement premium donc je paie mai quand jentre tou ce quil faut il me dise de rentrer le mois qiand ses deja fait !!!!

Newbie

Je veu un abonement premium donc je paie mai quand jentre tou ce quil faut il me dise de rentrer le mois qiand ses deja fait !!!!

gaddy06

Casual Listener

473 Views

1 replies

0 likes

  • 473 Views
  • 1 replies
  • 0 likes

Spotify always logs out

Hi! Since I have a new phone (yes, I logged out from the app on my old phone) the Spotify app on my new android phone logs out my account after a few minutes, which makes it impossible for me to listen to music offline. I'm using Spotify on my macboo...

Casual Listener

Hi!  Since I have a new phone (yes, I logged out from the app on my old phone) the Spotify app on my new android phone logs out my account after a few minutes, which makes it impossible for me ...

balthasarwied

Casual Listener

417 Views

2 replies

0 likes

  • 417 Views
  • 2 replies
  • 0 likes

Music being erased for no reason

Hello, I have downloaded about 2GB of music with my Premium Account. The problem is that today I just found in the application that my songs and lists were not downloaded, even though I checked out the application data size, which was still around 2G...

Casual Listener

Hello,   I have downloaded about 2GB of music with my Premium Account. The problem is that today I just found in the application that my songs and lists were not downloaded, even though I chec...

GuevaraZepp8

Newbie

455 Views

2 replies

0 likes

  • 455 Views
  • 2 replies
  • 0 likes

Canceling my free subscription through my service provider

I will be cancelling my FREE SUBSCRIPTION through my service provider with Spotify due to no customer service. I have made multiple posts about my downloaded content disappearing with no explanation. I have gone threw all trouble shooting from Spotif...

Regular

I will be cancelling my FREE SUBSCRIPTION through my service provider with Spotify due to no customer service. I have made multiple posts about my downloaded content disappearing with no explanation....

Kamran

Composer

501 Views

1 replies

0 likes

  • 501 Views
  • 1 replies
  • 0 likes

Xfinity Ad making my app freeze

Whenever the Xfinity ad plays on my Samsung Galaxy S2 android tablet the app freezes. I have to exit the app and come back in to make it work. I've tried pressing the back button but it is stuck on that screen. Just letting you know in case other peo...

Newbie

Whenever the Xfinity ad plays on my Samsung Galaxy S2 android tablet the app freezes.  I have to exit the app and come back in to make it work.  I've tried pressing the back button but it i...

363 Views

0 replies

0 likes

  • 363 Views
  • 0 replies
  • 0 likes

Solved!! Downloaded playlists

Sound daft but where will my downloaded playlists have gone to on my Samsung mobile phone. I thought with Premium you could listen off-line, i.e.when you cant connect to Spotify via wi-fi. I've downloaded playlists but can't find them. Any ideas?

Casual Listener

Sound daft but where will my downloaded playlists have gone to on my Samsung mobile phone. I thought with Premium you could listen off-line, i.e.when you cant connect to Spotify via wi-fi. I've downl...

DaveG12

Casual Listener

931 Views

4 replies

0 likes

  • 931 Views
  • 4 replies
  • 0 likes

COUPURES INCESSANTES

Bonjour je suis sur un meizu pro 6 avec Android marshmallow 6.0 et j'en ai marre d'avoir des coupures incessantes en plein milieu d'une musique à tout moment même quand jai un réseau sur c'est extrêmement énervement.Merci de m'aider

Newbie

Bonjour je suis sur un meizu pro 6 avec Android marshmallow 6.0 et j'en ai marre d'avoir des coupures incessantes en plein milieu d'une musique à tout moment même quand jai un réseau sur c'est extrêm...

864 Views

0 replies

3 likes

  • 864 Views
  • 0 replies
  • 3 likes

Solved!! Cannot cache songs via mobile

Hi,My mobile data plan includes unlimited Spotify traffic via mobile (t-mobile germany). However, nowadays I'm unable to cache tracks offline on demand. The option to download via mobile is active in settings, I've reinstalled the app and cleared the...

Casual Listener

Hi, My mobile data plan includes unlimited Spotify traffic via mobile (t-mobile germany). However, nowadays I'm unable to cache tracks offline on demand. The option to download via mobile is activ...

WoRie

Casual Listener

940 Views

5 replies

0 likes

  • 940 Views
  • 5 replies
  • 0 likes

Solved!! Someone else is listening to music on my account!

Help! Someone else is using my account to play songs on "pawel computer" and I'm the only one who has ever used it before. How can I stop it? They're playing songs I've never heard if and I keep trying to stop it, but is there a long time solution?

Newbie

Help! Someone else is using my account to play songs on "pawel computer" and I'm the only one who has ever used it before. How can I stop it? They're playing songs I've never heard if and I keep tryi...

Joe

Community Legend

14557 Views

3 replies

0 likes

  • 14557 Views
  • 3 replies
  • 0 likes

Problem with engaging in any track or album

It is a bit of time that I can not use the play on any of the individual songs or the album, I can just click on "shuffle" and I have to wait for the song I want, but often I go out songs or artists that I do not try. How can I fix?

Newbie

It is a bit of time that I can not use the play on any of the individual songs or the album, I can just click on "shuffle" and I have to wait for the song I want, but often I go out songs or artists ...

Joe

Community Legend

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

Superuser Contribution ITunes track sounds different on Spotify

So when I imported my iTunes songs to Spotify, Spotify has gone and changed the version of the song. I don't want this to happen, I want it to stay the same. Can it be resolved?

Casual Listener

So when I imported my iTunes songs to Spotify, Spotify has gone and changed the version of the song. I don't want this to happen, I want it to stay the same. Can it be resolved?

villarreal7

Casual Listener

596 Views

2 replies

0 likes

  • 596 Views
  • 2 replies
  • 0 likes

Spotify closes automatically after I connect to my local WLAN

Spotify closes automatically after I connect to my local WLAN.If I connect to 3G/UMTS or other WLANs then Spotify has no problems. I already re-installed Spotify. Delete the cache and all temp Data.It would be great, if someone could help me!

Newbie

Spotify closes automatically after I connect to my local WLAN. If I connect to 3G/UMTS or other WLANs then Spotify has no problems.   I already re-installed Spotify. Delete the cache and all ...

274 Views

0 replies

0 likes

  • 274 Views
  • 0 replies
  • 0 likes