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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118904 Views

27 replies

4 likes

  • 118904 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

239915 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 239915 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

600890 Views

79 replies

3 likes

  • 600890 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

493191 Views

581 replies

42 likes

Account
Free
  • 493191 Views
  • 581 replies
  • 42 likes

ZTE V6 Max no descarga las canciones de Spotify a mi celular

ZTE V6 Max; es incompatible con Spotify Premium? Ya he intentado guardar las canciones en la memoria interna y en la micro sd card, pero despues de haber sido descargadas, desaparecen de las listas de reproduccion. No puedo disfrutar de Spotify sin c...

Newbie

ZTE V6 Max; es incompatible con Spotify Premium? Ya he intentado guardar las canciones en la memoria interna y en la micro sd card, pero despues de haber sido descargadas, desaparecen de las listas d...

338 Views

0 replies

0 likes

  • 338 Views
  • 0 replies
  • 0 likes

improve offline quality

hi,i'd like to improve the quality of my offline songs...my question is, if i change download quality from 96kbits to 320kbits will all already on sd-card existing offline songs also improve automaticaly quality to 320kbits? or only future downloads....

Newbie

hi, i'd like to improve the quality of my offline songs... my question is, if i change download quality from 96kbits to 320kbits will all already on sd-card existing offline songs also improve auto...

Joe

Community Legend

866 Views

2 replies

0 likes

  • 866 Views
  • 2 replies
  • 0 likes

Android, former apple user wants to cancel membership. How?

I want to cancel my membership, but it keeps saying to change it through Apple I.D., and I don't even have an Apple product anymore only an android. What do I do to cancel my payments?

Newbie

I want to cancel my membership, but it keeps saying to change it through Apple I.D., and I don't even have an Apple product anymore only an android. What do I do to cancel my payments?

Hubo

Community Legend

421 Views

1 replies

0 likes

  • 421 Views
  • 1 replies
  • 0 likes

When listening from Desktop, Spotify will switch to playing through Phone without input

So I open Spotify on my computer and start playing, then my phone will start playing the music instead as if I had hit "play through this device"I have to hit pause and play again for it to swap back to playing through my computer.

Newbie

So I open Spotify on my computer and start playing, then my phone will start playing the music instead as if I had hit "play through this device" I have to hit pause and play again for it to swap ba...

491 Views

0 replies

1 likes

  • 491 Views
  • 0 replies
  • 1 likes

Album Section

It's possible in album section you can see only the one's you completely save? For Android devices.

Newbie

It's possible in album section you can see only the one's you completely save? For Android devices.

389 Views

0 replies

0 likes

  • 389 Views
  • 0 replies
  • 0 likes

Distorted playback static sound

I am experiencing distorted playback & static sound on the spotfy app. My device is onkyo dp-x1 and great headphones, I am sure Its the app's problem,because when I use the onkyo player, the distorted playback & static sound disappers. Any advice on ...

Casual Listener

I am experiencing distorted playback & static sound on the spotfy app. My device is onkyo dp-x1 and great headphones, I am sure Its the app's problem,because when I use the onkyo player, the...

jaccc

Casual Listener

2717 Views

3 replies

0 likes

  • 2717 Views
  • 3 replies
  • 0 likes

Spotify reboots smartphone

Since sometime in February, after a certain Spotify app update (sorry, I can't recall which one), my phone started crashing and rebooting when using Spotify. All goes well when suddenly the song starts stuttering and shortly after the app halts and t...

Newbie

Since sometime in February, after a certain Spotify app update (sorry, I can't recall which one), my phone started crashing and rebooting when using Spotify.   All goes well when suddenly the ...

818 Views

0 replies

1 likes

  • 818 Views
  • 0 replies
  • 1 likes

[All Platforms] Frozen

My spotify account keeps freezing on my mac and on my android phone, especially during an advertisement. I really hope someone can fix this problem. If this problem can't be fixed I am NOT going to upgrade to premium and I'm going to end up deleting ...

Newbie

My spotify account keeps freezing on my mac and on my android phone, especially during an advertisement. I really hope someone can fix this problem. If this problem can't be fixed I am NOT going to u...

516 Views

0 replies

0 likes

All Platforms
  • 516 Views
  • 0 replies
  • 0 likes

Superuser Contribution Keeps loading

When I go into Spotify it just keeps loading and won't let me play music. I've even cleared the cache, and uninstalled and reinstalled.

Visitor

When I go into Spotify it just keeps loading and won't let me play music. I've even cleared the cache, and uninstalled and reinstalled.

ZullyB

Roadie

489 Views

1 replies

0 likes

  • 489 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline songs

I have to repeatedly re-download my songs to listen to them offline. I have had to download them three times today. I have 587 songs i have to download and it takes forever.

Newbie

I have to repeatedly re-download my songs to listen to them offline. I have had to download them three times today. I have 587 songs i have to download and it takes forever.

ZullyB

Roadie

524 Views

1 replies

0 likes

  • 524 Views
  • 1 replies
  • 0 likes

Google cast in Android app stopped working

Same issue as other posters but for me it didnt fix itself 'after a few days'. All worked perfectly untill some days ago: Running on LG-G5 the latest version of Spotify premium; Spotify app sees my chromecast audio and video devices but cannot connec...

Casual Listener

Same issue as other posters but for me it didnt fix itself 'after a few days'. All worked perfectly untill some days ago:   Running on LG-G5 the latest version of Spotify premium; Sp...

AeroEchelon

Newbie

2541 Views

7 replies

3 likes

  • 2541 Views
  • 7 replies
  • 3 likes

Play premium

Hello!I bought premiun today, money has been taken from my account for premium. Bur i cant play premiun. I have got the OK to my mailadress.I have un install and install spotify and try everything.Why cant I play premium?

Newbie

Hello! I bought premiun today, money has been taken from my account for premium. Bur i cant play premiun. I have got the OK to my mailadress. I have un install and install spotify and try everythin...

Joe

Community Legend

488 Views

1 replies

0 likes

  • 488 Views
  • 1 replies
  • 0 likes

Liked from radio not working

Short version: The liked from radio playlist used to work up until I deleted it. Then even after recovering the playlist, I still don't get any liked songs in that playlist.Long version: I wanted to save the liked from radio playlist as its own playl...

Regular

Short version: The liked from radio playlist used to work up until I deleted it. Then even after recovering the playlist, I still don't get any liked songs in that playlist. Long version: I wanted...

Joe

Community Legend

1016 Views

3 replies

0 likes

  • 1016 Views
  • 3 replies
  • 0 likes

Solved!! Cant find Daily Mix

I am an android user and i have used Spotify for nearly a week now. I have looked on every suggestion thread, updated my Spotify app and looked everywhere for Daily Mix, but i cannot for the life of me find it. Does anyone know how to add my daily mi...

Casual Listener

I am an android user and i have used Spotify for nearly a week now. I have looked on every suggestion thread, updated my Spotify app and looked everywhere for Daily Mix, but i cannot for th...

Joe

Community Legend

1363 Views

3 replies

0 likes

  • 1363 Views
  • 3 replies
  • 0 likes

Songs are gone

Hey guys,I downloaded Spotify to my desktop. Now my songs on my Android are gone, but they are still there on the desktop version. What happened? How can I get my songs onto my phone again?

Newbie

Hey guys, I downloaded Spotify to my desktop. Now my songs on my Android are gone, but they are still there on the desktop version. What happened? How can I get my songs onto my phone again?

user-removed

Not applicable

470 Views

1 replies

0 likes

  • 470 Views
  • 1 replies
  • 0 likes

Cant play 28 gram wiz khalifa

I can't play some songs of this album, and I'm a premium member I'm using android.

Newbie

I can't play some songs of this album, and I'm a premium member I'm using android.

Joe

Community Legend

1820 Views

1 replies

0 likes

  • 1820 Views
  • 1 replies
  • 0 likes

android error dont see to change to sd

i have problems with my cell i download the apk spotify and dont see the element change save-to-sd-card option i use neffos with android v.5.1 lolilpop the compilation of spotify is 8.0.0.805 armV7 tengo problemas con mi celular baje la aplicacion sp...

Newbie

 i have problems with my cell  i download  the apk spotify and  dont see the element  change save-to-sd-card option i use neffos with android v.5.1 lolilpop the compilation o...

335 Views

0 replies

0 likes

  • 335 Views
  • 0 replies
  • 0 likes

Spotify wont premium wont work

My bill has been paid but a couple days ago spotify logged me out and when I logged back in it wasn't premium anymore.I double checked that payment went through and it did any thoughts? Is there a phone number to talk to tech support?

Visitor

My bill has been paid but a couple days ago spotify logged me out and when I logged back in it wasn't premium anymore. I double checked that payment went through and it did any thoughts? Is there a ...

Hubo

Community Legend

452 Views

1 replies

0 likes

  • 452 Views
  • 1 replies
  • 0 likes

Downloaded Albums and loading times

Dear Spotify-Team, I am a Spotify Premium user since over a year for now, but have 2 issues with my Phone. First, all my downloaded albums are gone (again). I wisely sorted out a (big) collection of downloaded songs and albums over the past months, b...

Casual Listener

Dear Spotify-Team,   I am a Spotify Premium user since over a year for now, but have 2 issues with my Phone. First, all my downloaded albums are gone (again). I wisely sorted out a (big) colle...

401 Views

0 replies

0 likes

  • 401 Views
  • 0 replies
  • 0 likes

Solved!! Downloading playlists

I'm connected to Wi-Fi and my playlists are taking hours to download. Any way I can speed it up?

Casual Listener

I'm connected to Wi-Fi and my playlists are taking hours to download. Any way I can speed it up?

Edgeberg80

Casual Listener

985 Views

4 replies

0 likes

  • 985 Views
  • 4 replies
  • 0 likes