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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

396322 Views

546 replies

35 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8464 Views

0 replies

7 likes

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Days to go online count down

Hi All, My Spotify App on my android 7.0 device is counting down the days that I need to go online although I go online everyday and was online a few minutes ago. I just cleared all the data/ cached data & un-installed the App & re-installed the App....

Casual Listener

Hi All, My Spotify App on my android 7.0 device is counting down the days that I need to go online although I go online everyday and was online a few minutes ago. I just cleared all the data/ cached ...

Joe

Community Legend

564 Views

1 replies

0 likes

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Logging in problems

My account won't let me log in on email address. When i try and log in it says that my account isn't connected to facebook when i'm not trying to log on with facebook. I've tried connecting my spotify account with my facebook on your website for 2 an...

Newbie

My account won't let me log in on email address. When i try and log in it says that my account isn't connected to facebook when i'm not trying to log on with facebook.  I've ...

Joe

Community Legend

317 Views

1 replies

0 likes

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Can't download using cellular

I need help. I can't download using cellular. On my settings, the download using cellular is already on/green.

Newbie

I need help. I can't download using cellular. On my settings, the download using cellular is already on/green.

Joe

Community Legend

1620 Views

2 replies

0 likes

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Superuser Contribution Downloaded playlist help

If I have a playlist that is downloaded, will spotify still use data while I listen to the playlist while still connected to 4G? Or will it just recall the song from my phones memory?

Newbie

If I have a playlist that is downloaded, will spotify still use data while I listen to the playlist while still connected to 4G? Or will it just recall the song from my phones memory?

Maria_B

Moderator

306 Views

1 replies

0 likes

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Re volume

I used to have a Samsung galaxy s5 untill I bought a Huawei p9. Spotify played music louder on the s5. How can I increase the volume on the Huawei p9. Just to be clear I'm referring to the maximum volume on both phones. Thanks in advance

Newbie

I used to have a Samsung galaxy s5 untill I bought a Huawei p9. Spotify played music louder on the s5. How can I increase the volume on the Huawei p9. Just to be clear I'm referring to the maximum vo...

233 Views

0 replies

0 likes

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Superuser Contribution Re-download playlist after turn off the phone

Hi....Every time that i restart my phone or even shut down I have to re-download all the musics........Storage:sd cardIs that right?

Casual Listener

Hi.... Every time that i restart my phone or even shut down I have to re-download all the musics........ Storage:sd card Is that right?

Maria_B

Moderator

416 Views

1 replies

0 likes

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No option to "send to"

When trying to send a song to another spotify user, I get no option to "send to." Only a "share." When I try clicking share, there is no spotify option; only to send via email, message, etc.

Newbie

When trying to send a song to another spotify user, I get no option to "send to." Only a "share." When I try clicking share, there is no spotify option; only to send via email, message, etc.

yardsailor

Newbie

750 Views

2 replies

0 likes

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Solved!! How to disable the volume warning

HI, I have a Samsung galaxy S4 with spotify installed. I can't believe this question isn't in this community yet but how do I disable this annoying volume warning? If I didn't care the first 600 times it told me then I dont care now. I'm well aware o...

Newbie

HI,  I have a Samsung galaxy S4 with spotify installed.   I can't believe this question isn't in this community yet but how do I disable this annoying volume warning?  If I didn't ca...

xsmartkillx

Newbie

16808 Views

4 replies

1 likes

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TOTALMENTE CHEIO

Ola, sou assinante premiumusava o SPotify em um moto g2, e passei para o moto g3.No moto g2, exclui o aplicativo, por conseguinte, todas musicas baixadas offline. Ocorre, que no moto g3, aparece a mensagem que minha biliboteca esta totalmente cheia e...

Newbie

Ola,    sou assinante premium usava o SPotify em um moto g2, e passei para o moto g3. No moto g2, exclui o aplicativo, por conseguinte, todas musicas baixadas offline.   Ocorre, ...

477 Views

0 replies

1 likes

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Playback gets interrupted because WIN6KV9A is supposedly playing back on my family account

Since a few months, playback on my Android and Desktop player keeps interrupting because of another device supposedly using my account.This device/host name does not exist in my environment. I have a premium family account and other than me, there is...

Visitor

Since a few months, playback on my Android and Desktop player keeps interrupting because of another device supposedly using my account. This device/host name does not exist in my environment. I have...

itu_

Community Legend

678 Views

7 replies

0 likes

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interference between devices

Just a moment ago i noticed a strange thing, im logged on with my Spotify account on several devices, the ones i have in mind right now is my phone (honor7) and my work computer (win10). To give a little background to the issue, here we go:I work in ...

Newbie

Just a moment ago i noticed a strange thing, im logged on with my Spotify account on several devices, the ones i have in mind right now is my phone (honor7) and my work computer (win10).  &nbsp...

559 Views

0 replies

0 likes

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Problema almacenamiento sd

Tengo un problema, supuestamente tengo mis canciones descargadas en la tarjeta sd. Pero me siguen apareciendo en la memoria interna.. Porque sera ?!

Newbie

Tengo un problema, supuestamente tengo mis canciones descargadas en la tarjeta sd. Pero me siguen apareciendo en la memoria interna.. Porque sera ?!

377 Views

0 replies

0 likes

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Playlist radio completely different from Playlist

I have a favorite house music Playlist with around 50 songs on it. I usually listen to the radio based on this Playlist but today, for no reason, the radio station turned into heavy metal only. **bleep**?

Newbie

I have a favorite house music Playlist with around 50 songs on it. I usually listen to the radio based on this Playlist but today, for no reason, the radio station turned into heavy metal only. **ble...

302 Views

0 replies

0 likes

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Band locked in Mixtape

Hello, Sry for my bad English, I have a problem Though my mixtabe belonged and connected there unintentionally a band, can I make this undo? Greetings

Newbie

Hello, Sry for my bad English, I have a problem Though my mixtabe belonged and connected there unintentionally a band, can I make this undo? Greetings 

337 Views

0 replies

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Superuser Contribution Too much Bowie

I've been trying to play several playlists, radio stations and artists today from an Android phone. My problem is that when I start it, it will play one song from that selection and every song following that one is David Bowie. On all of them. I like...

Casual Listener

I've been trying to play several playlists, radio stations and artists today from an Android phone. My problem is that when I start it, it will play one song from that selection and every song follow...

JonC5627

Casual Listener

500 Views

2 replies

0 likes

Android
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BUG: Filter button missing

A couple of weeks ago, there was an update, which resulted in the following behavior:When I'm looking at any artist's album section, swiping down won't show the filter button! To get to see the filter button, I need scroll down a bit, click on a rand...

Newbie

A couple of weeks ago, there was an update, which resulted in the following behavior: When I'm looking at any artist's album section, swiping down won't show the filter button! To get to see the fil...

252 Views

0 replies

0 likes

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playlists using artist explorer

hi, i am new to spotify. after i installed the app, and signed up, it had me search for artists and choose ones i liked (i believe this is called "artist explorer"). after i spent some time choosing all the artists i liked, and clicked "finish" as in...

Newbie

hi, i am new to spotify. after i installed the app, and signed up, it had me search for artists and choose ones i liked (i believe this is called "artist explorer"). after i spent some time choosing ...

308 Views

0 replies

0 likes

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Superuser Contribution A problem with downloaded songs

Hi, I have a Huawei Y5II with Android 5.1 and Spotify version 7.7.0.1179 armV7. My problem is with the music I download, when I start the off-line mode, some music starts and after a few minutes it stops, and when I touch play again nothing happens, ...

Casual Listener

Hi, I have a Huawei Y5II with Android 5.1 and Spotify version 7.7.0.1179 armV7. My problem is with the music I download, when I start the off-line mode, some music starts and after a few minutes...

ROA-0796

Casual Listener

363 Views

2 replies

0 likes

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Voice command to play album only plays top songs

Voice command on Android to play an album (Ok Google > Play the album (album name) by (artist name) on Spotify) results in only the top songs (I think) being played. I want to hear THE ALBUM with the songs IN ORDER. I don't know why this seems to be ...

Newbie

Voice command on Android to play an album (Ok Google > Play the album (album name) by (artist name) on Spotify) results in only the top songs (I think) being played.  I want to hear THE ALBUM...

466 Views

0 replies

2 likes

  • 466 Views
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Missing push notifications

I dont receive push notifications in my device, I check all of them on and I have app notifications enabled but there is no notification in my phone just in my email...

Visitor

I dont receive push notifications in my device, I check all of them on and I have app notifications enabled but there is no notification in my phone just in my email...

304 Views

0 replies

1 likes

  • 304 Views
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  • 1 likes