Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
115435 Views
27 replies
4 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Newbie
232056 Views
149 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
591788 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
485950 Views
580 replies
42 likes
My spotify account keeps freezing on my mac and on my android phone, especially during an advertisement. I really hope someone can fix this problem. If this problem can't be fixed I am NOT going to upgrade to premium and I'm going to end up deleting ...
My spotify account keeps freezing on my mac and on my android phone, especially during an advertisement. I really hope someone can fix this problem. If this problem can't be fixed I am NOT going to u...
509 Views
0 replies
0 likes
When I go into Spotify it just keeps loading and won't let me play music. I've even cleared the cache, and uninstalled and reinstalled.
When I go into Spotify it just keeps loading and won't let me play music. I've even cleared the cache, and uninstalled and reinstalled.
Roadie
482 Views
1 replies
0 likes
I have to repeatedly re-download my songs to listen to them offline. I have had to download them three times today. I have 587 songs i have to download and it takes forever.
I have to repeatedly re-download my songs to listen to them offline. I have had to download them three times today. I have 587 songs i have to download and it takes forever.
Roadie
514 Views
1 replies
0 likes
Same issue as other posters but for me it didnt fix itself 'after a few days'. All worked perfectly untill some days ago: Running on LG-G5 the latest version of Spotify premium; Spotify app sees my chromecast audio and video devices but cannot connec...
Same issue as other posters but for me it didnt fix itself 'after a few days'. All worked perfectly untill some days ago: Running on LG-G5 the latest version of Spotify premium; Sp...
Newbie
2516 Views
7 replies
3 likes
Hello!I bought premiun today, money has been taken from my account for premium. Bur i cant play premiun. I have got the OK to my mailadress.I have un install and install spotify and try everything.Why cant I play premium?
Hello! I bought premiun today, money has been taken from my account for premium. Bur i cant play premiun. I have got the OK to my mailadress. I have un install and install spotify and try everythin...
Community Legend
477 Views
1 replies
0 likes
Short version: The liked from radio playlist used to work up until I deleted it. Then even after recovering the playlist, I still don't get any liked songs in that playlist.Long version: I wanted to save the liked from radio playlist as its own playl...
Short version: The liked from radio playlist used to work up until I deleted it. Then even after recovering the playlist, I still don't get any liked songs in that playlist. Long version: I wanted...
Community Legend
1008 Views
3 replies
0 likes
I am an android user and i have used Spotify for nearly a week now. I have looked on every suggestion thread, updated my Spotify app and looked everywhere for Daily Mix, but i cannot for the life of me find it. Does anyone know how to add my daily mi...
I am an android user and i have used Spotify for nearly a week now. I have looked on every suggestion thread, updated my Spotify app and looked everywhere for Daily Mix, but i cannot for th...
Community Legend
1356 Views
3 replies
0 likes
Hey guys,I downloaded Spotify to my desktop. Now my songs on my Android are gone, but they are still there on the desktop version. What happened? How can I get my songs onto my phone again?
Hey guys, I downloaded Spotify to my desktop. Now my songs on my Android are gone, but they are still there on the desktop version. What happened? How can I get my songs onto my phone again?
Not applicable
461 Views
1 replies
0 likes
I can't play some songs of this album, and I'm a premium member I'm using android.
I can't play some songs of this album, and I'm a premium member I'm using android.
Community Legend
1807 Views
1 replies
0 likes
i have problems with my cell i download the apk spotify and dont see the element change save-to-sd-card option i use neffos with android v.5.1 lolilpop the compilation of spotify is 8.0.0.805 armV7 tengo problemas con mi celular baje la aplicacion sp...
i have problems with my cell i download the apk spotify and dont see the element change save-to-sd-card option i use neffos with android v.5.1 lolilpop the compilation o...
331 Views
0 replies
0 likes
My bill has been paid but a couple days ago spotify logged me out and when I logged back in it wasn't premium anymore.I double checked that payment went through and it did any thoughts? Is there a phone number to talk to tech support?
My bill has been paid but a couple days ago spotify logged me out and when I logged back in it wasn't premium anymore. I double checked that payment went through and it did any thoughts? Is there a ...
Community Legend
429 Views
1 replies
0 likes
Dear Spotify-Team, I am a Spotify Premium user since over a year for now, but have 2 issues with my Phone. First, all my downloaded albums are gone (again). I wisely sorted out a (big) collection of downloaded songs and albums over the past months, b...
Dear Spotify-Team, I am a Spotify Premium user since over a year for now, but have 2 issues with my Phone. First, all my downloaded albums are gone (again). I wisely sorted out a (big) colle...
395 Views
0 replies
0 likes
I'm connected to Wi-Fi and my playlists are taking hours to download. Any way I can speed it up?
I'm connected to Wi-Fi and my playlists are taking hours to download. Any way I can speed it up?
Casual Listener
960 Views
4 replies
0 likes
Over the last few weeks I've been having a problem where my spotify on my phone will randomly connect to another device (PC named in Subject) This will happen when I am at home, work or driving in my car. I have been to the device settings and change...
Over the last few weeks I've been having a problem where my spotify on my phone will randomly connect to another device (PC named in Subject) This will happen when I am at home, work or driv...
Casual Listener
742 Views
2 replies
0 likes
The corner menu that looks like three dots does not respond when I click on any of its items. The menu looks a bit different than usual, probably changed via update? I can't manage any playlists, or go to any artist.. This renders the app quite disfu...
The corner menu that looks like three dots does not respond when I click on any of its items. The menu looks a bit different than usual, probably changed via update? I can't manage any playlists...
Casual Listener
1442 Views
6 replies
0 likes
I´ve a trouble with my spotify conexion in my phone because when I am listening music about 20 minutes, the app is stopped.
I´ve a trouble with my spotify conexion in my phone because when I am listening music about 20 minutes, the app is stopped.
Community Legend
429 Views
1 replies
0 likes
When choosing preference for a song, the popup menu doesn't appear when I make a choice for example add song to playlist, renaming playlist, go to album, go to artist......I have rebooted, logged out, reinstalled, clean cache and have the latest upda...
When choosing preference for a song, the popup menu doesn't appear when I make a choice for example add song to playlist, renaming playlist, go to album, go to artist...... I have rebooted, logged o...
Community Legend
1586 Views
3 replies
0 likes
Ich möchte gerne Hörbücher/Hörspiele im Auto über mein Samsung S7 über die Autolautsprecher abspielen. Kann ich mit einem Premium-Account Hörbücher/Hörspiele so herunterladen, dass ich dann diese von vorne bis zum Ende durchhören kann? In welcher For...
Ich möchte gerne Hörbücher/Hörspiele im Auto über mein Samsung S7 über die Autolautsprecher abspielen. Kann ich mit einem Premium-Account Hörbücher/Hörspiele so herunterladen, dass ich dann ...
Casual Listener
1378 Views
2 replies
0 likes
Premium uyelige gectikten sonra sanki internet baglantisi dakikada bir kesiliyormus gibi spotify uygulamam donuyor. Muzikler hizli yuklendiginden calan muzikte kopma olmuyor ancak farkli sayfaya gecemiyorum hatta bazen calan muzigi durdurrmak istedig...
Premium uyelige gectikten sonra sanki internet baglantisi dakikada bir kesiliyormus gibi spotify uygulamam donuyor. Muzikler hizli yuklendiginden calan muzikte kopma olmuyor ancak farkli sayfaya gece...
Newbie
4774 Views
4 replies
13 likes
I did reinstalling the app already but the problem is still there. I cannot download using my cellular data even if the Download using Cellular Data is turned on already.
I did reinstalling the app already but the problem is still there. I cannot download using my cellular data even if the Download using Cellular Data is turned on already.
Community Legend
1442 Views
6 replies
0 likes
