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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

396363 Views

546 replies

35 likes

Account
Free
  • 396363 Views
  • 546 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8466 Views

0 replies

7 likes

  • 8466 Views
  • 0 replies
  • 7 likes

Cannot play songs by Enter Shikari

Hi, I just signed up to Spotify and am trying out the 60-day Premium trial. I tried playing a song by a band called Enter Shikari by directly cliking on the link proviede by the band (https://play.spotify.com/album/0ZlStJI60o8oHlSwQpmkfH) However, wh...

Casual Listener

Hi, I just signed up to Spotify and am trying out the 60-day Premium trial.   I tried playing a song by a band called Enter Shikari by directly cliking on the link proviede by the band (h...

chihaya

Casual Listener

511 Views

2 replies

0 likes

  • 511 Views
  • 2 replies
  • 0 likes

I lost all my playlists PLZ HELP!!!!!

Ok so I was listening to music in my playlists like normal and then I turned it off. I came back a couple hours later to look up a song but all my playlists were missing and my history was missing and the pictures and names i had on my playlists were...

Newbie

Ok so I was listening to music in my playlists like normal and then I turned it off. I came back a couple hours later to look up a song but all my playlists were missing and my history was missing an...

Ibonsall14

Gig Goer

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

Black screen and closes, not launching since spotify updated to 7.9.0.746

Brief description of the issue:Black screen and crashes when trying to launch the app. Won´t open or launch. it happened after it updated to this last version, before it was great.It won´t even create its own folder in Android-Data- Steps to reproduc...

Casual Listener

Brief description of the issue: Black screen and crashes when trying to launch the app. Won´t open or launch. it happened after it updated to this last version, before it was great. It won´t even c...

1432 Views

0 replies

0 likes

Android
Android 4.4.2
galaxy s5
Samsung Galaxy S5 Spotify
Spotify 7.9.0.746
Spotify crash
Spotify crashing Android
Spotify won't launch
  • 1432 Views
  • 0 replies
  • 0 likes

Premium Concerns

I have premium on my phone but when I downloaded Spotify on my tablet and signed in my premium didn't transfer over. Is it supposed to or can I only have premium for 1 device?

Newbie

I have premium on my phone but when I downloaded Spotify on my tablet and signed in my premium didn't transfer over. Is it supposed to or can I only have premium for 1 device?

Joe

Community Legend

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

Solved!! Spotify uses my internal memory also if I selected SD card in the options

Hi, although I've selected SD card to save my offline music, in addition to the memory rightly occupied by the music on my SD card, Spotify takes up a lot of space in my phone internal memory without reasons and the space occupied grows if I download...

Casual Listener

Hi, although I've selected SD card to save my offline music, in addition to the memory rightly occupied by the music on my SD card, Spotify takes up a lot of space in my phone internal memory without...

Joe

Community Legend

4966 Views

3 replies

0 likes

  • 4966 Views
  • 3 replies
  • 0 likes

Volúmen

He cambiado mi movil a un samsung note 3 con els software de note 7. No puedo modificar el volúmen de la música. Si lo bajo del todo se queda en silencio, si le subo un punto automáticamente se escucha fuerte y aunque suba o baje el volúmen se escuch...

Casual Listener

He cambiado mi movil a un samsung note 3 con els software de note 7. No puedo modificar el volúmen de la música. Si lo bajo del todo se queda en silencio, si le subo un punto automáticamente se escuc...

288 Views

0 replies

0 likes

  • 288 Views
  • 0 replies
  • 0 likes

S5 plays but no sound from ford sync

got a new 2017 ford with sync my s5 connected and found spotify no problem for about 2 weeks but then it finds it and appears to play but no volume it works on other devices but not my car if i reinstall spotify do i have to find and download all my ...

Newbie

got a new 2017 ford with sync my s5 connected and found spotify no problem for about 2 weeks but  then it finds it and appears to play but no volume it works on other devices but not my car if i...

421 Views

0 replies

0 likes

  • 421 Views
  • 0 replies
  • 0 likes

Sincronizar som do carro

Tenho um cruze e não consigo fazer o som do meu celular Moto maxx, sair no som do carro, o som não reconhece meu celular, o que pode ser?

Newbie

Tenho um cruze e não consigo fazer o som do meu celular Moto maxx, sair no som do carro, o som não reconhece meu celular, o que pode ser?

301 Views

0 replies

0 likes

  • 301 Views
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Superuser Contribution Cant play my songs even with premium

I recently switched phones, premium still being charged but my phone won't play anything but shuffle??

Casual Listener

I recently switched phones, premium still being charged but my phone won't play anything but shuffle??

MonicaM_Bogota

Roadie

384 Views

1 replies

0 likes

  • 384 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not playing selected album/artist/playlist's songs

Free version on my Android phone (Samsung Galaxy S5 Neo) When I click shuffle play on an album or artist's playlist, it plays suggested songs instead of what is in the list (sometimes it is the right one - possible radio?). Whenever I shuffle through...

Newbie

Free version on my Android phone (Samsung Galaxy S5 Neo)   When I click shuffle play on an album or artist's playlist, it plays suggested songs instead of what is in the list (sometimes it is ...

MonicaM_Bogota

Roadie

2269 Views

1 replies

0 likes

  • 2269 Views
  • 1 replies
  • 0 likes

Mobile App - Playback Controls

After a recent update, I no longer see any playback controls for the Spotify app. When I start a radio or a song, the music plays, but I am no longer greeted with an album cover or the standard play/pause skip and previous (I am currently using premi...

Newbie

After a recent update, I no longer see any playback controls for the Spotify app. When I start a radio or a song, the music plays, but I am no longer greeted with an album cover or the stan...

982 Views

0 replies

0 likes

controls
Cover Images
Mobile
Play Button
problem
  • 982 Views
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  • 0 likes

Only shuffle, no exact songs

A quite long time i have this problem and haven't found a solution yet (Hopefully you can help). If I click on a Playlist and want to listen to a specific song, but it only allows me to shuffle. I searched about a lot of things; I have an internet co...

Newbie

A quite long time i have this problem and haven't found a solution yet (Hopefully you can help). If I click on a Playlist and want to listen to a specific song, but it only allows me to shuffle. I se...

dinomight

Spotify Star

1526 Views

1 replies

0 likes

  • 1526 Views
  • 1 replies
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Superuser Contribution Something is deleting downloaded songs

Hey there,For some reason i keep loosing downloaded songs on my smartphone. I don't delete them on my own, but one to two days after downloading several albums there is only a fraction of the songs left. For example i downloaded both albums of all fa...

Casual Listener

Hey there, For some reason i keep loosing downloaded songs on my smartphone. I don't delete them on my own, but one to two days after downloading several albums there is only a fraction of the songs...

Bloqbreaker

Casual Listener

805 Views

3 replies

0 likes

  • 805 Views
  • 3 replies
  • 0 likes

Spotify is closing

When i try to listening the music, 1-2 minute later. Its suddenly closes. What should i do? I load again. But everything same.

Casual Listener

When i try to listening the music, 1-2 minute later. Its suddenly closes. What should i do? I load again. But everything same.

Maas_

Casual Listener

439 Views

2 replies

0 likes

  • 439 Views
  • 2 replies
  • 0 likes

All saved tracks suddenly dissapeared

Hello, one day morning i run my Spotify Premium and under my account was everything deleted. No saved tracks, no playlist, everything like in new account. Can anybody help me find solution? No change if i run it on PC or mobile. Thanks,

Newbie

Hello,   one day morning i run my Spotify Premium and under my account was everything deleted. No saved tracks, no playlist, everything like in new account. Can anybody help me find solution? ...

Nico

Community Legend

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

Kendini kapatıyor

Dün Premium yaptım. Dünden beri sürekli kendi kendine kapanıyor. Şarkı dinlerken birden kapatıyor kendini. Hata bile vermiyor. Ne yapacağım şimdi ben?

Casual Listener

Dün Premium yaptım. Dünden beri sürekli kendi kendine kapanıyor. Şarkı dinlerken birden kapatıyor kendini. Hata bile vermiyor. Ne yapacağım şimdi ben?

420 Views

0 replies

0 likes

  • 420 Views
  • 0 replies
  • 0 likes

Shuffle playlists

Since a few weeks I can't seem to shuffle among multiple playlists. Before there was a button like ALL TRACKS right above the root playlist. In the current version 7.90 it has been replaced by FILTER. Only shuffling per separate playlist seems to be ...

Casual Listener

Since a few weeks I can't seem to shuffle among multiple playlists. Before there was a button like ALL TRACKS right above the root playlist. In the current version 7.90 it has been replaced by FILTER...

Steg

Regular

630 Views

3 replies

3 likes

  • 630 Views
  • 3 replies
  • 3 likes

Solved!! Shuffle the only option

I am not the first, but I find it frustrating that when bringing up many features such as an album, playlist, etc. The only option for playing it back is "Shuffle." As someone pointed out sometimes you want to hear it from start - to -finish. This is...

Regular

I am not the first, but I find it frustrating that when bringing up many features such as an album, playlist, etc. The only option for playing it back is "Shuffle." As someone pointed out sometimes y...

Steg

Regular

701 Views

2 replies

0 likes

shuffle
  • 701 Views
  • 2 replies
  • 0 likes

Cannot play songs by a particular band (Enter Shikari)

Hi, I just signed up to Spotify and am trying out the 60-day Premium trial. I tried playing a song by a band called Enter Shikari by directly cliking on the link proviede by the band (https://play.spotify.com/album/0ZlStJI60o8oHlSwQpmkfH) However, wh...

Casual Listener

Hi, I just signed up to Spotify and am trying out the 60-day Premium trial.   I tried playing a song by a band called Enter Shikari by directly cliking on the link proviede by the band (h...

Ibonsall14

Gig Goer

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lose saved music

I'm using Spotify on a rooted phne. Every time I update to the latest version of my rom I lose all of my saved music and have to download it again. Is there any way to keep my downloaded music? Is it still taking up space on my drive even though Spot...

Music Fan

I'm using Spotify on a rooted phne. Every time I update to the latest version of my rom I lose all of my saved music and have to download it again. Is there any way to keep my downloaded music? Is it...

Maria_B

Moderator

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes