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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Are Galaxy S5 users screwed if they're on Marshmallow?

I have read the stickied threads. The solution does not work for the S5 https://community.spotify.com/t5/Android/Android-Update-6-x-Marshmallow-amp-Adoptable-Storage/m-p/1402160#M62765 1. delete data and cache for spotify, then uninstall.2. go to set...

Regular

I have read the stickied threads. The solution does not work for the S5   https://community.spotify.com/t5/Android/Android-Update-6-x-Marshmallow-amp-Adoptable-Storage/m-p/1402160#M62765 &nbs...

Joe

Community Legend

659 Views

3 replies

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No sound with Android Auto USB after update

Hey everyone, I recently updated my Droid Turbo to 6.0.1, and now when I connect to my car via USB, the sound from spotify does not work. it says it is playing, but nothing comes out. I did not have this issue before I updated. If I connect via bluet...

Newbie

Hey everyone,    I recently updated my Droid Turbo to 6.0.1, and now when I connect to my car via USB, the sound from spotify does not work. it says it is playing, but nothing comes out. ...

467 Views

0 replies

1 likes

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Unplayable Song

I've recently payed for a premium membership, and I immediately searched for a song I planned to listen to. As soon as I found the album, the song was listed and clearly visible, but it is the only song I could not play. I would like to know of it ha...

Newbie

I've recently payed for a premium membership, and I immediately searched for a song I planned to listen to. As soon as I found the album, the song was listed and clearly visible, but it is the only s...

Dreadlord

Community Legend

391 Views

1 replies

0 likes

Android
Mobile
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Apple TV feature

I am trying to log onto my Spotify on my Samsung TV, I entered my username and password which I know is correct because I logged in on my phone and it worked fine but it keeps saying incorrect username or password!

Casual Listener

I am trying to log onto my Spotify on my Samsung TV, I entered my username and password which I know is correct because I logged in on my phone and it worked fine but it keeps saying incorrect userna...

Joe

Community Legend

412 Views

3 replies

0 likes

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3 months for 0,99 premium package

I signed up for he 3 months for 0,99 premium package, but something went wrong i guess. I can't listen anything, and the app offers me to become premium again...

Newbie

I signed up for he 3 months for 0,99 premium package, but something went wrong i guess. I can't listen anything, and the app offers me to become premium again...

user-removed

Not applicable

517 Views

2 replies

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I WANT TO CANCEL MY SUSCRIPTION

HELP ME I WAN TO CANCEL MY SUBSCRIPTION. CANT FIND THE CANCELATION BUTTON. HHHHHEEELLLPPP!!!

Visitor

HELP ME I WAN TO CANCEL MY SUBSCRIPTION. CANT FIND THE CANCELATION BUTTON. HHHHHEEELLLPPP!!!

OviiiOne

Community Legend

271 Views

1 replies

0 likes

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FireTV Spotify connect name change??

I have 3 FireTV Stick with the Spotify app.. All FireTV stick have the same Spotify connect name... How can i change this???

Casual Listener

I have 3 FireTV Stick with the Spotify app..   All FireTV stick have the same Spotify connect name...   How can i change this???

jonengland

Newbie

8991 Views

11 replies

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Superuser Contribution Bad quality of the sound

My songs in spotify sound terrible, with an echo and the voice sounds far away like faded and the bass sounds louder but my other apps like youtube and netflix sound perfectly fine, please help! My account is premium!

Casual Listener

My songs in spotify sound terrible, with an echo and the voice sounds far away like faded and the bass sounds louder but my other apps like youtube and netflix sound perfectly fine, please help! My a...

dedo1911

Newbie

58420 Views

22 replies

28 likes

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Change fb log in

My friend has logged in through fb with my spotify now it is in her name how can I change it to my fb

Newbie

My friend has logged in through fb with my spotify now it is in her name how can I change it to my fb

Joe

Community Legend

4966 Views

1 replies

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Songs on albums unplayable

I don't get why this "app" has all the GOOD songs unplayable yet all the bad songs are??? I think it's unfair when I'm paying for the subscription yet this unavailable in my country GARBAGE is really stupid and other albums from artists are also unav...

Newbie

I don't get why this "app" has all the GOOD songs unplayable yet all the bad songs are??? I think it's unfair when I'm paying for the subscription yet this unavailable in my country GARBAGE is really...

Joe

Community Legend

253 Views

1 replies

0 likes

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Superuser Contribution Downloaded Music Won't Play

Hi! I downloaded a playlist I made and some songs won't play on offline mode. I tried re-downloading the playlist over and over but they still won't play. They work perfectly fine online, though. Thank you.

Visitor

Hi!   I downloaded a playlist I made and some songs won't play on offline mode. I tried re-downloading the playlist over and over but they still won't play. They work perfectly fine ...

Pgrist47

Newbie

611 Views

3 replies

0 likes

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Cant get to my saved music

Before i could go on recently played and it was say saved songs i click on it and it would show all my music now it shows the recent music ive listen to cant get on saved songs any more and if i wanna listen to a certain song i have to search it by n...

Newbie

Before i could go on recently played and it was say saved songs i click on it and it would show all my music now it shows the recent music ive listen to cant get on saved songs any more and if i wann...

Joe

Community Legend

301 Views

1 replies

0 likes

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Just paid for 3months. Asking for a free trial, also music got deleted

All my music in playlist got erased. Good music and hard to find. Also it's asking me to sign up for 3 months for 99cents even though I applied for this deal a month ago... help please!!!!

Newbie

All my music in playlist got erased. Good music and hard to find. Also it's asking me to sign up for 3 months for 99cents even though I applied for this deal a month ago... help please!!!!

Joe

Community Legend

263 Views

1 replies

0 likes

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Missing stereo

Playing music from Galaxy over Bluetooth and the guitar tracks are missing on many songs.I only get the "left" when stereo guitar pans left/right.Un-listen-able!! Help please?

Newbie

Playing music from Galaxy over Bluetooth and the guitar tracks are missing on many songs. I only get the "left" when stereo guitar pans left/right. Un-listen-able!! Help please?

Joe

Community Legend

533 Views

1 replies

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My Downloaded playlist never stays downloaded!!

I dont understand why, after having my spotify account for years, my same playlist never remains downloaded. It's so frustrating to realize as I'm about to board a plane or go to into a data- less space that I can't listen ti my playlist that I have ...

Casual Listener

I dont understand why, after having my spotify account for years, my same playlist never remains downloaded. It's so frustrating to realize as I'm about to board a plane or go to into a data- less sp...

pmccunniff

Casual Listener

460 Views

3 replies

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Update problem for Android

I still have the older version of Spotify.There is no update option in the PlaystoreI don't find a update possibility in the app either.How can I update Spotify without deleting it and my downloaded music?Phone= Oneplus 3Thanks!

Casual Listener

I still have the older version of Spotify. There is no update option in the Playstore I don't find a update possibility in the app either. How can I update Spotify without deleting it and my downl...

Joe

Community Legend

405 Views

3 replies

0 likes

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Superuser Contribution Spotify crashes when I go to settings (gear symbol)

I have a Samsung galaxy tab s (model SM-T707A) running android version 5.0.2. Ever since the Spotify upgrade, I cannot get into the settings (as noted by the gear symbol). When tapped, I get booted out of spotify. I already reloaded spotify and have ...

Newbie

I have a Samsung galaxy tab s  (model SM-T707A) running android version 5.0.2. Ever since the Spotify upgrade, I cannot get into the settings (as noted by the gear symbol). When tapped, I get bo...

Novy

Moderator

2433 Views

4 replies

1 likes

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Armazenamento cheio sendo que tenho 28 GB disponível em Meu cartão SD.

Não consigo mais baixar músicas , porque o aplicativo do Spotify diz que eu estou sem memória , mas o meu cartão SD está praticamente vazio , podem me ajudar por favor ?

Newbie

Não consigo mais baixar músicas , porque o aplicativo do Spotify diz que eu estou sem memória , mas o meu cartão SD está praticamente vazio , podem me ajudar por favor ?

1489 Views

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4 likes

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Remote Spotify on Locked Android devices

Greetings, I've been looking into this for a while and not really come to any answers. Is there any way I can play Spotify on my Android device, from my desktop-client, without actually having to unlock the phone and open Spotify on it? This kind of ...

Gig Goer

Greetings, I've been looking into this for a while and not really come to any answers. Is there any way I can play Spotify on my Android device, from my desktop-client, without actually having to unl...

blacktR

Newbie

432 Views

1 replies

1 likes

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Offline songs getting deleted

All the songs that i save for offline play randomly get deleted. I had 800ish songs that I had to redownload.

Newbie

All the songs that i save for offline play randomly get deleted. I had 800ish songs that I had to redownload.

261 Views

0 replies

0 likes

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