Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111462 Views

26 replies

3 likes

  • 111462 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224228 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224228 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581516 Views

79 replies

3 likes

  • 581516 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478692 Views

577 replies

40 likes

Account
Free
  • 478692 Views
  • 577 replies
  • 40 likes

Superuser Contribution Offline songs

I have to repeatedly re-download my songs to listen to them offline. I have had to download them three times today. I have 587 songs i have to download and it takes forever.

Newbie

I have to repeatedly re-download my songs to listen to them offline. I have had to download them three times today. I have 587 songs i have to download and it takes forever.

ZullyB

Roadie

511 Views

1 replies

0 likes

  • 511 Views
  • 1 replies
  • 0 likes

Google cast in Android app stopped working

Same issue as other posters but for me it didnt fix itself 'after a few days'. All worked perfectly untill some days ago: Running on LG-G5 the latest version of Spotify premium; Spotify app sees my chromecast audio and video devices but cannot connec...

Casual Listener

Same issue as other posters but for me it didnt fix itself 'after a few days'. All worked perfectly untill some days ago:   Running on LG-G5 the latest version of Spotify premium; Sp...

AeroEchelon

Newbie

2510 Views

7 replies

3 likes

  • 2510 Views
  • 7 replies
  • 3 likes

Play premium

Hello!I bought premiun today, money has been taken from my account for premium. Bur i cant play premiun. I have got the OK to my mailadress.I have un install and install spotify and try everything.Why cant I play premium?

Newbie

Hello! I bought premiun today, money has been taken from my account for premium. Bur i cant play premiun. I have got the OK to my mailadress. I have un install and install spotify and try everythin...

Joe

Community Legend

474 Views

1 replies

0 likes

  • 474 Views
  • 1 replies
  • 0 likes

Liked from radio not working

Short version: The liked from radio playlist used to work up until I deleted it. Then even after recovering the playlist, I still don't get any liked songs in that playlist.Long version: I wanted to save the liked from radio playlist as its own playl...

Regular

Short version: The liked from radio playlist used to work up until I deleted it. Then even after recovering the playlist, I still don't get any liked songs in that playlist. Long version: I wanted...

Joe

Community Legend

1004 Views

3 replies

0 likes

  • 1004 Views
  • 3 replies
  • 0 likes

Solved!! Cant find Daily Mix

I am an android user and i have used Spotify for nearly a week now. I have looked on every suggestion thread, updated my Spotify app and looked everywhere for Daily Mix, but i cannot for the life of me find it. Does anyone know how to add my daily mi...

Casual Listener

I am an android user and i have used Spotify for nearly a week now. I have looked on every suggestion thread, updated my Spotify app and looked everywhere for Daily Mix, but i cannot for th...

Joe

Community Legend

1350 Views

3 replies

0 likes

  • 1350 Views
  • 3 replies
  • 0 likes

Songs are gone

Hey guys,I downloaded Spotify to my desktop. Now my songs on my Android are gone, but they are still there on the desktop version. What happened? How can I get my songs onto my phone again?

Newbie

Hey guys, I downloaded Spotify to my desktop. Now my songs on my Android are gone, but they are still there on the desktop version. What happened? How can I get my songs onto my phone again?

user-removed

Not applicable

459 Views

1 replies

0 likes

  • 459 Views
  • 1 replies
  • 0 likes

Cant play 28 gram wiz khalifa

I can't play some songs of this album, and I'm a premium member I'm using android.

Newbie

I can't play some songs of this album, and I'm a premium member I'm using android.

Joe

Community Legend

1799 Views

1 replies

0 likes

  • 1799 Views
  • 1 replies
  • 0 likes

android error dont see to change to sd

i have problems with my cell i download the apk spotify and dont see the element change save-to-sd-card option i use neffos with android v.5.1 lolilpop the compilation of spotify is 8.0.0.805 armV7 tengo problemas con mi celular baje la aplicacion sp...

Newbie

 i have problems with my cell  i download  the apk spotify and  dont see the element  change save-to-sd-card option i use neffos with android v.5.1 lolilpop the compilation o...

330 Views

0 replies

0 likes

  • 330 Views
  • 0 replies
  • 0 likes

Spotify wont premium wont work

My bill has been paid but a couple days ago spotify logged me out and when I logged back in it wasn't premium anymore.I double checked that payment went through and it did any thoughts? Is there a phone number to talk to tech support?

Visitor

My bill has been paid but a couple days ago spotify logged me out and when I logged back in it wasn't premium anymore. I double checked that payment went through and it did any thoughts? Is there a ...

Hubo

Community Legend

428 Views

1 replies

0 likes

  • 428 Views
  • 1 replies
  • 0 likes

Downloaded Albums and loading times

Dear Spotify-Team, I am a Spotify Premium user since over a year for now, but have 2 issues with my Phone. First, all my downloaded albums are gone (again). I wisely sorted out a (big) collection of downloaded songs and albums over the past months, b...

Casual Listener

Dear Spotify-Team,   I am a Spotify Premium user since over a year for now, but have 2 issues with my Phone. First, all my downloaded albums are gone (again). I wisely sorted out a (big) colle...

371 Views

0 replies

0 likes

  • 371 Views
  • 0 replies
  • 0 likes

Solved!! Downloading playlists

I'm connected to Wi-Fi and my playlists are taking hours to download. Any way I can speed it up?

Casual Listener

I'm connected to Wi-Fi and my playlists are taking hours to download. Any way I can speed it up?

Edgeberg80

Casual Listener

955 Views

4 replies

0 likes

  • 955 Views
  • 4 replies
  • 0 likes

Solved!! Phone will randomly connect to a PC named FRIENDSINT-PC

Over the last few weeks I've been having a problem where my spotify on my phone will randomly connect to another device (PC named in Subject) This will happen when I am at home, work or driving in my car. I have been to the device settings and change...

Casual Listener

Over the last few weeks I've been having a problem where my spotify on my phone will randomly connect to another device (PC named in Subject)   This will happen when I am at home, work or driv...

Kaiser_64

Casual Listener

739 Views

2 replies

0 likes

  • 739 Views
  • 2 replies
  • 0 likes

Solved!! Menu does not respond. Cannot "Add to Playlist", "Go to Artist", "Go to Album". Running Android 7.0

The corner menu that looks like three dots does not respond when I click on any of its items. The menu looks a bit different than usual, probably changed via update? I can't manage any playlists, or go to any artist.. This renders the app quite disfu...

Casual Listener

The corner menu that looks like three dots does not respond when I click on any of its items. The menu looks a bit different than usual, probably changed via update? I can't manage any playlists...

barkinginsanity

Casual Listener

1435 Views

6 replies

0 likes

  • 1435 Views
  • 6 replies
  • 0 likes

The App is stopped

I´ve a trouble with my spotify conexion in my phone because when I am listening music about 20 minutes, the app is stopped.

Newbie

I´ve a trouble with my spotify conexion in my phone because when I am listening music about 20 minutes, the app is stopped.

Joe

Community Legend

429 Views

1 replies

0 likes

  • 429 Views
  • 1 replies
  • 0 likes

Solved!! missing menus android

When choosing preference for a song, the popup menu doesn't appear when I make a choice for example add song to playlist, renaming playlist, go to album, go to artist......I have rebooted, logged out, reinstalled, clean cache and have the latest upda...

Casual Listener

When choosing preference for a song, the popup menu doesn't appear when I make a choice for example add song to playlist, renaming playlist, go to album, go to artist...... I have rebooted, logged o...

Joe

Community Legend

1572 Views

3 replies

0 likes

  • 1572 Views
  • 3 replies
  • 0 likes

Hörbücher über Android im Auto anhören

Ich möchte gerne Hörbücher/Hörspiele im Auto über mein Samsung S7 über die Autolautsprecher abspielen. Kann ich mit einem Premium-Account Hörbücher/Hörspiele so herunterladen, dass ich dann diese von vorne bis zum Ende durchhören kann? In welcher For...

Casual Listener

Ich möchte gerne Hörbücher/Hörspiele im Auto über mein Samsung S7 über die Autolautsprecher abspielen.   Kann ich mit einem Premium-Account Hörbücher/Hörspiele so herunterladen, dass ich dann ...

Tom2012Sab

Casual Listener

1375 Views

2 replies

0 likes

  • 1375 Views
  • 2 replies
  • 0 likes

Premiuma gectikten sonra yasanan donmalar

Premium uyelige gectikten sonra sanki internet baglantisi dakikada bir kesiliyormus gibi spotify uygulamam donuyor. Muzikler hizli yuklendiginden calan muzikte kopma olmuyor ancak farkli sayfaya gecemiyorum hatta bazen calan muzigi durdurrmak istedig...

Newbie

Premium uyelige gectikten sonra sanki internet baglantisi dakikada bir kesiliyormus gibi spotify uygulamam donuyor. Muzikler hizli yuklendiginden calan muzikte kopma olmuyor ancak farkli sayfaya gece...

kenderiye

Newbie

4768 Views

4 replies

13 likes

Premium.
  • 4768 Views
  • 4 replies
  • 13 likes

Downloading using cellular data

I did reinstalling the app already but the problem is still there. I cannot download using my cellular data even if the Download using Cellular Data is turned on already.

Casual Listener

I did reinstalling the app already but the problem is still there. I cannot download using my cellular data even if the Download using Cellular Data is turned on already.

Joe

Community Legend

1435 Views

6 replies

0 likes

  • 1435 Views
  • 6 replies
  • 0 likes

I try to save a disk. a message appears " there's not more space" but I have 16 gb left!

I have clicked the option "save the music in the sd card" where I have 16 gb left. But when I try to save or download a new disk ,It says I don't have space. I'm using the premium version. Help!!

Newbie

I have clicked the option "save the music in the sd card" where I have 16 gb left. But when I try to save or download a new disk ,It says I don't have space. I'm using the premium version. Help!!

Joe

Community Legend

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

Initial "Find Artists" Screen

Hi.When my husband created his account yesterday, there was an initial screen on his Android app where he could find artists he likes, and when he selected one, 5 similar suggestions appeared neatly on screen.This way in a few minutes he selected 200...

Casual Listener

Hi. When my husband created his account yesterday, there was an initial screen on his Android app where he could find artists he likes, and when he selected one, 5 similar suggestions appeared neatl...

310 Views

0 replies

0 likes

  • 310 Views
  • 0 replies
  • 0 likes