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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375887 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7542 Views

0 replies

7 likes

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Running Spotify in background - problems

I hope somebody can help. I am using a Sony Z1 Compact. If I put the Spotify in background and using other apps, then return back to the music app, I have big troubles. The Spotify still plays the selected tracks but I can not doing anything else in ...

Casual Listener

I hope somebody can help. I am using a Sony Z1 Compact. If I put the Spotify in background and using other apps, then return back to the music app, I have big troubles. The Spotify still plays the se...

Tusky77

Casual Listener

350 Views

1 replies

0 likes

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  • 1 replies
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Random Volume Changes

So, when I'm listening to music on spotify, the volume of the song suddenly goes down randomly and then comes back up a minute later. It's very frustrating, and I've already turned off SoundAlive (I have a Samsung S6), trying different songs, and re-...

Newbie

So, when I'm listening to music on spotify, the volume of the song suddenly goes down randomly and then comes back up a minute later. It's very frustrating, and I've already turned off SoundAlive (I ...

user-removed

Not applicable

647 Views

1 replies

0 likes

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Paiment

Je veu un abonement premium donc je paie mai quand jentre tou ce quil faut il me dise de rentrer le mois qiand ses deja fait !!!!

Newbie

Je veu un abonement premium donc je paie mai quand jentre tou ce quil faut il me dise de rentrer le mois qiand ses deja fait !!!!

gaddy06

Casual Listener

388 Views

1 replies

0 likes

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  • 1 replies
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Spotify always logs out

Hi! Since I have a new phone (yes, I logged out from the app on my old phone) the Spotify app on my new android phone logs out my account after a few minutes, which makes it impossible for me to listen to music offline. I'm using Spotify on my macboo...

Casual Listener

Hi!  Since I have a new phone (yes, I logged out from the app on my old phone) the Spotify app on my new android phone logs out my account after a few minutes, which makes it impossible for me ...

balthasarwied

Casual Listener

359 Views

2 replies

0 likes

  • 359 Views
  • 2 replies
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Music being erased for no reason

Hello, I have downloaded about 2GB of music with my Premium Account. The problem is that today I just found in the application that my songs and lists were not downloaded, even though I checked out the application data size, which was still around 2G...

Casual Listener

Hello,   I have downloaded about 2GB of music with my Premium Account. The problem is that today I just found in the application that my songs and lists were not downloaded, even though I chec...

GuevaraZepp8

Newbie

399 Views

2 replies

0 likes

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  • 2 replies
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Canceling my free subscription through my service provider

I will be cancelling my FREE SUBSCRIPTION through my service provider with Spotify due to no customer service. I have made multiple posts about my downloaded content disappearing with no explanation. I have gone threw all trouble shooting from Spotif...

Regular

I will be cancelling my FREE SUBSCRIPTION through my service provider with Spotify due to no customer service. I have made multiple posts about my downloaded content disappearing with no explanation....

Kamran

Composer

459 Views

1 replies

0 likes

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  • 1 replies
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Xfinity Ad making my app freeze

Whenever the Xfinity ad plays on my Samsung Galaxy S2 android tablet the app freezes. I have to exit the app and come back in to make it work. I've tried pressing the back button but it is stuck on that screen. Just letting you know in case other peo...

Newbie

Whenever the Xfinity ad plays on my Samsung Galaxy S2 android tablet the app freezes.  I have to exit the app and come back in to make it work.  I've tried pressing the back button but it i...

332 Views

0 replies

0 likes

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Solved!! Downloaded playlists

Sound daft but where will my downloaded playlists have gone to on my Samsung mobile phone. I thought with Premium you could listen off-line, i.e.when you cant connect to Spotify via wi-fi. I've downloaded playlists but can't find them. Any ideas?

Casual Listener

Sound daft but where will my downloaded playlists have gone to on my Samsung mobile phone. I thought with Premium you could listen off-line, i.e.when you cant connect to Spotify via wi-fi. I've downl...

DaveG12

Casual Listener

830 Views

4 replies

0 likes

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COUPURES INCESSANTES

Bonjour je suis sur un meizu pro 6 avec Android marshmallow 6.0 et j'en ai marre d'avoir des coupures incessantes en plein milieu d'une musique à tout moment même quand jai un réseau sur c'est extrêmement énervement.Merci de m'aider

Newbie

Bonjour je suis sur un meizu pro 6 avec Android marshmallow 6.0 et j'en ai marre d'avoir des coupures incessantes en plein milieu d'une musique à tout moment même quand jai un réseau sur c'est extrêm...

820 Views

0 replies

3 likes

  • 820 Views
  • 0 replies
  • 3 likes

Solved!! Cannot cache songs via mobile

Hi,My mobile data plan includes unlimited Spotify traffic via mobile (t-mobile germany). However, nowadays I'm unable to cache tracks offline on demand. The option to download via mobile is active in settings, I've reinstalled the app and cleared the...

Casual Listener

Hi, My mobile data plan includes unlimited Spotify traffic via mobile (t-mobile germany). However, nowadays I'm unable to cache tracks offline on demand. The option to download via mobile is activ...

WoRie

Casual Listener

760 Views

5 replies

0 likes

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  • 5 replies
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Solved!! Someone else is listening to music on my account!

Help! Someone else is using my account to play songs on "pawel computer" and I'm the only one who has ever used it before. How can I stop it? They're playing songs I've never heard if and I keep trying to stop it, but is there a long time solution?

Newbie

Help! Someone else is using my account to play songs on "pawel computer" and I'm the only one who has ever used it before. How can I stop it? They're playing songs I've never heard if and I keep tryi...

Joe

Community Legend

14448 Views

3 replies

0 likes

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  • 3 replies
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Problem with engaging in any track or album

It is a bit of time that I can not use the play on any of the individual songs or the album, I can just click on "shuffle" and I have to wait for the song I want, but often I go out songs or artists that I do not try. How can I fix?

Newbie

It is a bit of time that I can not use the play on any of the individual songs or the album, I can just click on "shuffle" and I have to wait for the song I want, but often I go out songs or artists ...

Joe

Community Legend

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution ITunes track sounds different on Spotify

So when I imported my iTunes songs to Spotify, Spotify has gone and changed the version of the song. I don't want this to happen, I want it to stay the same. Can it be resolved?

Casual Listener

So when I imported my iTunes songs to Spotify, Spotify has gone and changed the version of the song. I don't want this to happen, I want it to stay the same. Can it be resolved?

villarreal7

Casual Listener

542 Views

2 replies

0 likes

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Spotify closes automatically after I connect to my local WLAN

Spotify closes automatically after I connect to my local WLAN.If I connect to 3G/UMTS or other WLANs then Spotify has no problems. I already re-installed Spotify. Delete the cache and all temp Data.It would be great, if someone could help me!

Newbie

Spotify closes automatically after I connect to my local WLAN. If I connect to 3G/UMTS or other WLANs then Spotify has no problems.   I already re-installed Spotify. Delete the cache and all ...

244 Views

0 replies

0 likes

  • 244 Views
  • 0 replies
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Android phone shown as multiple devices in offline devices

Hi,my Android phone (Sony Z3 compact, Android 6.0) is the only device I use for Spotify however it shows up as multiple Android devices in the offline manager. This leads quite often to the message that I already have 3 offline devices and the app de...

Casual Listener

Hi, my Android phone (Sony Z3 compact, Android 6.0) is the only device I use for Spotify however it shows up as multiple Android devices in the offline manager. This leads quite often to the message...

GeneralError

Casual Listener

918 Views

3 replies

1 likes

  • 918 Views
  • 3 replies
  • 1 likes

Search error

The artist's albums and songs don't come out.

Newbie

The artist's albums and songs don't come out.

233 Views

0 replies

0 likes

  • 233 Views
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Samsung s5 not reading sd card

Hi,My spotify randomly undownloaded all of my offline songs and it is now not reading my sd card. I have tried to uninstall and reinstall spotify etc but it is still not working.Please help! Any is appreciatedThanks.

Newbie

Hi, My spotify randomly undownloaded all of my offline songs and it is now not reading my sd card. I have tried to uninstall and reinstall spotify etc but it is still not working. Please help! ...

Ibonsall14

Gig Goer

323 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Download Error :Max 3 devices / You are at limit / downloads removed from this device

I have a Samsung Note 4. I have only one device and only downloaded some playlists to this one device. Sometimes I use the desktop spotify version to stream music. One day I opened Spotify on my phone and received this "Download Error" message. All m...

Casual Listener

I have a Samsung Note 4.  I have only one device and only downloaded some playlists to this one device.  Sometimes I use the desktop spotify version to stream music.  One day I opened ...

magspots

Casual Listener

1840 Views

2 replies

0 likes

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  • 2 replies
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Android App: Transmit Track Info via Bluetooth (A2DP/AVRCP 1.3)

How to make music automatically play when I start my car via bluetooth from where I left off.. It shows it on the car screen but I have to manually push play on my phone. All other features work fine.

Casual Listener

How to make music automatically play when I start my car via bluetooth from where I left off.. It shows it on the car screen but I have to manually push play on my phone. All other features work fine.

Msundt22

Casual Listener

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
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Wallpapers in screen loocked

I don't see the wallpapers of music in screen loocked

Newbie

I don't see the wallpapers of music in screen loocked

248 Views

0 replies

0 likes

  • 248 Views
  • 0 replies
  • 0 likes