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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 40127 Views
  • 65 replies
  • 25 likes
  • 40127 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876670 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876670 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26117 Views
  • 4 replies
  • 0 likes
  • 26117 Views
  • 4 replies
  • 0 likes

Solved!! Radio station automatically starts playing when an album finishes

For some reason, when I play an album on my android phone that artist's radio station begins to play immediately when the album is finished. It didn't used to do this, and I didn't change any settings, so I'm a bit stumped! It's especially irritating...

  • Newbie
  • For some reason, when I play an album on my android phone that artist's radio station begins to play immediately when the album is finished. It didn't used to do this, and I didn't change any setting...
  • Nelson9
  • Newbie
  • 2824 Views
  • 8 replies
  • 0 likes
  • 2824 Views
  • 8 replies
  • 0 likes

Keep Spotify app running when using Connect

Normally the app always shuts down after 5 minutes or so when running in the background while using Connect, meaning not playing through the phone but on my Wifi speaker for example. I always have to start the app again in order to skip songs or do a...

  • Casual Listener
  • Normally the app always shuts down after 5 minutes or so when running in the background while using Connect, meaning not playing through the phone but on my Wifi speaker for example. I always have to...
  • mboss
  • Casual Listener
  • 2253 Views
  • 5 replies
  • 1 likes
  • 2253 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Playback is intermittendly stopping or skipping songs in OFFLINE mode

Hi,I'm having this rather big playlist (currently 550+ songs). I marked it as OFFLINE, and apparently all songs in the list are marked as "downloaded" (>> green arrow).Last week the spotify app (running on Android 5.1.1) had a force close (= crash), ...

  • Casual Listener
  • Hi, I'm having this rather big playlist (currently 550+ songs). I marked it as OFFLINE, and apparently all songs in the list are marked as "downloaded" (>> green arrow). Last week the sp...
  • elem089
  • Casual Listener
  • 3847 Views
  • 2 replies
  • 0 likes
  • 3847 Views
  • 2 replies
  • 0 likes

Solved!! Playback Stops Between Songs Randomly

Oftentimes when my screen is off on my android and I'm listening to music on Spotify (not currently a subscriber but I was considering renewing until this bug showed up) the playback stops and I have to manually open the app, press pause and then pre...

  • Casual Listener
  • Oftentimes when my screen is off on my android and I'm listening to music on Spotify (not currently a subscriber but I was considering renewing until this bug showed up) the playback stops and I have...
  • Roconnor
  • Casual Listener
  • 821 Views
  • 4 replies
  • 0 likes
  • 821 Views
  • 4 replies
  • 0 likes

Solved!! Are there less music available on Android compared to Desktop App?

I just recently downloaded the free spotify phone app, and noticed that there were some songs/albums that are available on the spotify desktop app, but I can't find on the phone (whether by searching specifically for the song/album, or looking throug...

  • Casual Listener
  • I just recently downloaded the free spotify phone app, and noticed that there were some songs/albums that are available on the spotify desktop app, but I can't find on the phone (whether by searching...
  • gigglepud
  • Casual Listener
  • 598 Views
  • 5 replies
  • 0 likes
  • 598 Views
  • 5 replies
  • 0 likes

Saving Offline Files onto SD Card

Is there anyway I can save my music onto my sd card? It has much more space than the tablet, and I'm sure you could still secure the files in some way. I just want to free up space on the tablet. Thanks!

  • Casual Listener
  • Is there anyway I can save my music onto my sd card? It has much more space than the tablet,  and I'm sure you could still secure the files in some way.  I just want to free up space on the...
  • jts4jc
  • Gig Goer
  • 598 Views
  • 4 replies
  • 1 likes
  • 598 Views
  • 4 replies
  • 1 likes

Only one artist left and 5 random albums

Hello,I'm using spotify web and since the display update all my artist except one for some reson disapeared. Same thing for my albums, I have only 5 left and they have nothing to do with the artist that's left in my artist section. All of my songs ar...

  • Casual Listener
  • Hello, I'm using spotify web and since the display update all my artist except one for some reson disapeared. Same thing for my albums, I have only 5 left and they have nothing to do with the artist...
  • Joe
  • Community Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Cant Login At All!

Ok so here's my problem, I tried to login today but I don't remember my password. So I decided to do the obvious thing and reset my password but when I entered my email it said that there were no accounts with that email. So I decide to try to sign i...

  • Newbie
  • Ok so here's my problem, I tried to login today but I don't remember my password. So I decided to do the obvious thing and reset my password but when I entered my email it said that there were no acc...
  • Joe
  • Community Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution connection problem with 4g

When I'm away from home Spotify has no connection even though it has.I uninstalled and then installed and checked the connection.

  • Newbie
  • When I'm away from home Spotify has no connection even though it has. I uninstalled and then installed and checked the connection.
  • Maria_B
  • Moderator
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify resets my phone

After a few minutes of playing music, my phone automatically resets. Its been going on for a few weeks now. I own a Samsung Galaxy Ace 4.

  • Newbie
  • After a few minutes of playing music, my phone automatically resets. Its been going on for a few weeks now. I own a Samsung Galaxy Ace 4.
  • Maria_B
  • Moderator
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Spotify stops playing!!!

Hi, my phone: Zopo 980, Android 4.2.1Spotify version: latest as of 2/12/2017Status: Premium userWith the latest Android Spotify update, the application STOPS PLAYING the music after 10-50 seconds (random) the phone display darkens! I am not using it ...

  • Music Fan
  • Hi,   my phone: Zopo 980, Android 4.2.1 Spotify version: latest as of 2/12/2017 Status: Premium user With the latest Android Spotify update, the application STOPS PLAYING the music afte...
  • unseenlarks
  • Roadie
  • 3130 Views
  • 5 replies
  • 1 likes
  • 3130 Views
  • 5 replies
  • 1 likes

Playlist

Now when I play a song from one of my playlists right after the next song goes to a song from an album I didn't select. How do I get rid of this so it plays the songs from my playlists?

  • Newbie
  • Now when I play a song from one of my playlists right after the next song goes to a song from an album I didn't select. How do I get rid of this so it plays the songs from my playlists?
  • ErikG
  • Roadie
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution canciones entrecortadas

Las canciones se pausan solas cuando abro otra aplicación o cuando se bloquea la pantalla. Tengo cuenta premium y me viene sucediendo esto hace unos días. Ya no puedo escuchar música porque me toca estar desploqueando el celular cada 2 minutos. Ademá...

  • Newbie
  • Las canciones se pausan solas cuando abro otra aplicación o cuando se bloquea la pantalla. Tengo cuenta premium y me viene sucediendo esto hace unos días. Ya no puedo escuchar música porque me toca e...
  • Maria_B
  • Moderator
  • 724 Views
  • 1 replies
  • 1 likes
  • 724 Views
  • 1 replies
  • 1 likes

Superuser Contribution Download songs starts buffering

I have an lg g4 with a sony sd card and its running with the marshmellow 6.0. I am premium and i have a problem whit the songs that i have already download, sometimes if i search the song it starts consuming inthernet to play it, or starts buffering ...

  • Newbie
  • I have an lg g4 with a sony sd card and its running with the marshmellow 6.0.  I am premium and i have a problem whit the songs that i have already download, sometimes if i search the song it s...
  • Maria_B
  • Moderator
  • 4931 Views
  • 1 replies
  • 0 likes
  • 4931 Views
  • 1 replies
  • 0 likes

Superuser Contribution Opção de ocultar capa de album na tela de bloqueio

Opção de ocultar capa na tela de bloqueio, pois quero ver a imagem que eu escolher, não capa de álbuns cortadas pela metade fica bem rediculo não minha opinião , Por favor resolvam isso.

  • Newbie
  • Opção de ocultar capa na tela de bloqueio, pois quero ver a imagem que eu escolher, não capa de álbuns cortadas pela metade fica bem rediculo não minha opinião , Por favor resolvam isso.
  • user-removed
  • Not applicable
  • 3872 Views
  • 1 replies
  • 0 likes
  • lockscreen
  • 3872 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify cant find devices

I have been trying to connect spotify to my Amazon echo speaker and spotify just can't find the device.

  • Newbie
  • I have been trying to connect spotify to my Amazon echo speaker and spotify just can't find the device.
  • user-removed
  • Not applicable
  • 420 Views
  • 1 replies
  • 0 likes
  • 420 Views
  • 1 replies
  • 0 likes

PS4 - Spotify, can't stream local files from PC?

When I set PS4 as the active device my Spotify songs play fine but my local files are greyed out, and if I try to play it on the PC then change device to PS4 it says ""can't play this right now" Has anyone else ran into this and know how to solve thi...

  • Regular
  • When I set PS4 as the active device my Spotify songs play fine but my local files are greyed out, and if I try to play it on the PC then change device to PS4 it says ""can't play this right now" &nb...
  • Joe
  • Community Legend
  • 2976 Views
  • 3 replies
  • 3 likes
  • 2976 Views
  • 3 replies
  • 3 likes

Phone upgrade

Yesterday i upgraded phones.. after downloading Spotify and logging on with new phone ..i find i have lost all albums and playlists...i am a premium member but appears also been reduced to only free account...any help would be appreciated..cheers

  • Newbie
  • Yesterday i upgraded phones.. after downloading Spotify and logging on with new phone ..i find i have lost all albums and playlists...i am a premium member but appears also been reduced to only free ...
  • Hubo
  • Community Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Solved!! PROBLEMAS DE ESPACIO EN SMARTHPHONE

Hola buen dia, soy usuario premium he descargado mis playlist, tengo una duda si tengo la misma cancion en tres playlist me ocupa el triple de espacio al descargarla? es que ya me estoy quedando sin espacio en mi smarthphone y tengo varias canciones ...

  • Casual Listener
  • Hola buen dia, soy usuario premium he descargado mis playlist, tengo una duda si tengo la misma cancion en tres playlist me ocupa el triple de espacio al descargarla? es que ya me estoy quedando sin ...
  • Maromas
  • Casual Listener
  • 325 Views
  • 2 replies
  • 0 likes
  • 325 Views
  • 2 replies
  • 0 likes

Music keeps pausing - tried all solutions!

Hi all, I've seen several posts about music randomly pausing, and as this has been an on going issue for me, I have tried them all. I am using the Spotify app on my Samsung S5 and the music randomly pauses. I have done the following:-Deleted the app ...

  • Casual Listener
  • Hi all,   I've seen several posts about music randomly pausing, and as this has been an on going issue for me, I have tried them all. I am using the Spotify app on my Samsung S5 and the music ...
  • Joe
  • Community Legend
  • 1034 Views
  • 6 replies
  • 0 likes
  • 1034 Views
  • 6 replies
  • 0 likes