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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Music stops when opening certain apps

I got a new Galaxy S7 (Marshmallow 6.0.1) for christmas and while using Spotify in the background, Spotify would pause automaticaly when opening game apps such as Fallout Shelter and Pocket Mortys.

Newbie

I got a new Galaxy S7 (Marshmallow 6.0.1) for christmas and while using Spotify in the background, Spotify would pause automaticaly when opening game apps such as Fallout Shelter and Pocket Mortys.

339 Views

0 replies

1 likes

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Spotify crashed while deleting cache and data

Hi everyoneI just tried deleting all cache and data via the Spotify app on my google pixel phone as I forgot to set download quality to extreme. I was playing a song at the time and the app went to a black screen when I pressed OK to delete. In the n...

Music Fan

Hi everyone I just tried deleting all cache and data via the Spotify app on my google pixel phone as I forgot to set download quality to extreme. I was playing a song at the time and the app went to...

309 Views

0 replies

0 likes

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Cannot filter downloaded songs

So I solved the problem of the app always deleting my songs. But now when I go to filter my downloaded albums, only the same four sings show up, even though I have many albums downloaded. Pretty annoying consoderi ng I have hundreds of albums saved. ...

Casual Listener

So I solved the problem of the app always deleting my songs. But now when I go to filter my downloaded albums, only the same four sings show up, even though I have many albums downloaded. Pretty anno...

Joe

Community Legend

746 Views

6 replies

0 likes

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Podcast won't play

I found a podcast that is only available on mobile but it won't play on my Spotify app. I tried opening the direct link that opens the app and it didn't work. I also tried searching for it in- app but it won't show up in the searches. The podcast is ...

Newbie

I found a podcast that is only available on mobile but it won't play on my Spotify app. I tried opening the direct link that opens the app and it didn't work. I also tried searching for it in- app bu...

1001 Views

0 replies

0 likes

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Pokemon

My s7 edge doesn't give me an option to start my music from my notification bar.

Newbie

My s7 edge doesn't give me an option to start my music from my notification bar.

Masta_22

Roadie

308 Views

1 replies

1 likes

  • 308 Views
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  • 1 likes

Notifications are silenced while listening

Hey folks, I've noticed in the last 3 months that while listening in Spotify when connected to a Bluetooth speaker system, that I can't hear my notifications.If I get a txt message while playing music, the only thing is the music drops volume for hal...

Visitor

Hey folks,   I've noticed in the last 3 months that while listening in Spotify when connected to a Bluetooth speaker system, that I can't hear my notifications. If I get a txt message while p...

Heydominique

Newbie

6055 Views

4 replies

9 likes

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Superuser Contribution Lost all of my downloaded songs!

Uploaded my Spotify app yesterday and I lost all of the music I had. The app is still using the 4GB of storage so the music's still there. How can I get it back without downloading it again? I don't have a good internet connection right now, please h...

Newbie

Uploaded my Spotify app yesterday and I lost all of the music I had. The app is still using the 4GB of storage so the music's still there. How can I get it back without downloading it again? I don't ...

jellyonaplate

Casual Listener

865 Views

2 replies

3 likes

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Superuser Contribution Android & SD Card

Hello,I read on 2012, 2014 old post that the Spotify application has issues with SD card storage. It seem that now it is working with Android 6.My question is: Does in 2017 Spotify work with old android versions like 4.2 or 4.4 (of my childs) ?Regard...

Casual Listener

Hello, I read on 2012, 2014 old post that the Spotify application has issues with SD card storage. It seem that now it is working with Android 6. My question is: Does in 2017 Spotify work with old ...

dudu274

Casual Listener

572 Views

6 replies

0 likes

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Superuser Contribution Something is deleting downloaded songs

Hey there,For some reason i keep loosing downloaded songs on my smartphone. I don't delete them on my own, but one to two days after downloading several albums there is only a fraction of the songs left. For example i downloaded both albums of all fa...

Casual Listener

Hey there, For some reason i keep loosing downloaded songs on my smartphone. I don't delete them on my own, but one to two days after downloading several albums there is only a fraction of the songs...

Bloqbreaker

Casual Listener

753 Views

3 replies

0 likes

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Nvidia Shield Spotify App - Hanging

Hi Guys, Having a peculiar issue with the spotify android app on my nvidia shield Brief description of the issue: Spotify app seemingly "hanging" when accessing the network Steps to reproduce the issue:Stream Music (Any Playlist)After playing a seemi...

Casual Listener

Hi Guys,   Having a peculiar issue with the spotify android app on my nvidia shield   Brief description of the issue: Spotify app seemingly "hanging" when accessing the network &nbsp...

EricBuist

Regular

2588 Views

2 replies

0 likes

Android TV
hanging
Spotify
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Premium account, but local music from PC doesn't play on Android phone.

Although this page: (https://support.spotify.com/nl/using_spotify/playlists/listen-to-local-files/) suggests that I can play/sync my local files from my PC to my phone, it doesn't work. I have a Premium account, I've downloaded the songs both on my P...

Regular

Although this page: (https://support.spotify.com/nl/using_spotify/playlists/listen-to-local-files/) suggests that I can play/sync my local files from my PC to my phone, it doesn't work. I have a Prem...

rishia513

Casual Listener

880 Views

7 replies

0 likes

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Superuser Contribution No notifications about subscriptions

In settings all the notification settings are checked but i cant get any notifications. O want to get notified when a new track released by my followed artists

Casual Listener

In settings all the notification settings are checked but i cant get any notifications. O want to get notified when a new track released by my followed artists

kstratis

Casual Listener

870 Views

4 replies

1 likes

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Solved!! "Your Library" gone. Just says "Me"?

After downloading the new update for Spotify the "your library" tab on the bottom left turned into "Me" and it only shows playlist, favorites, mixes and recently played. I'm not able to view my library even though it works fine on my pc. I must be mi...

Casual Listener

After downloading the new update for Spotify the "your library" tab on the bottom left turned into "Me" and it only shows playlist, favorites, mixes and recently played. I'm not able to view my libra...

Toppmad

Casual Listener

998 Views

6 replies

1 likes

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Single section not showing on android

So yeah. Ive normally seen all the artists singles under the album section where it reads "singles" but suddenly one day the single section had dissappeared and I cant see any singles on the artist page. I can search the singles from search bar and i...

Newbie

So yeah. Ive normally seen all the artists singles under the album section where it reads "singles" but suddenly one day the single section had dissappeared and I cant see any singles on the artist p...

Joe

Community Legend

537 Views

1 replies

0 likes

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Music Stops Playing When Screen is Off

I have the Samsung Note 5 and have been experiencing problem with playing songs on Spotify (for probably 6months now) that aren't downloaded to my own playlist. Songs would just stop playing/streaming when I went to other apps (i.e. instagram, FB) wh...

Newbie

I have the Samsung Note 5 and have been experiencing problem with playing songs on Spotify (for probably 6months now) that aren't downloaded to my own playlist. Songs would just stop playing/streamin...

feelikeastrangr

Community Legend

519 Views

1 replies

0 likes

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Offline tracks

Hey, since I had my OnePlus 3T I cannot download tracks when I use the mobile data while the setting " Download with mobile " is already enbled.If someone can help me to fix this problem, thank you

Newbie

Hey, since I had my OnePlus 3T I cannot download tracks when I use the mobile data while the setting " Download with mobile " is already enbled. If someone can help me to fix this problem, thank you

260 Views

0 replies

0 likes

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add song to queue instead of replace it

When I have a playlist in my queue and i search for new songs, i touch the songname instead of the three points (...), to add it and then my queue is replaced. is a possibility to avoid that? greatings.

Casual Listener

When I have a playlist in my queue and i search for new songs, i touch the songname instead of the three points (...), to add it and then my queue is replaced.   is a possibility to avoid that...

Joe

Community Legend

531 Views

1 replies

0 likes

queue management
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Superuser Contribution Se pausa mi musica

Hola llevo dos dias dond de la nada empezo a pausar la musica,no me deja descargar tarda o de plano se queda congelada la descarga o me vota de la app, ya desinstale y volvi a instalar sigue igual resetee mi celular y es lo mismo necesito ayuda

Newbie

Hola llevo dos dias dond de la nada empezo a pausar la musica,no me deja descargar tarda o de plano se queda congelada la descarga o me vota de la app, ya desinstale y volvi a instalar sigue igual re...

Raurs

Regular

10683 Views

18 replies

0 likes

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Superuser Contribution Como passar as músicas para o microSD?

Desde as últimas atualizações não aparece mais a aba "armazenamento". Usuário Premium

Casual Listener

Desde as últimas atualizações não aparece mais a aba "armazenamento". Usuário Premium

user-removed

Not applicable

1058 Views

4 replies

0 likes

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2 USERS

I CURRENTLY HAVE A SUBCRIPTION FOR 2 USERS ON MY ACCT. WHEN MY DAUGHTER GETS ON TO PLAY MUSIC IT KICKS ME OFF WHILE I'M LISTENING OR I HAVE TO LISTEN TO HER MUSIC. IS THERE A WAY TO CHANGE THIS??

Newbie

I CURRENTLY HAVE A SUBCRIPTION FOR 2 USERS ON MY ACCT. WHEN MY DAUGHTER GETS ON TO PLAY MUSIC IT KICKS ME OFF WHILE I'M LISTENING OR I HAVE TO LISTEN TO HER MUSIC. IS THERE A WAY TO CHANGE THIS??

itu_

Community Legend

408 Views

1 replies

0 likes

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  • 0 likes