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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5282 Views

0 replies

6 likes

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Superuser Contribution Something is deleting downloaded songs

Hey there,For some reason i keep loosing downloaded songs on my smartphone. I don't delete them on my own, but one to two days after downloading several albums there is only a fraction of the songs left. For example i downloaded both albums of all fa...

Casual Listener

Hey there, For some reason i keep loosing downloaded songs on my smartphone. I don't delete them on my own, but one to two days after downloading several albums there is only a fraction of the songs...

Bloqbreaker

Casual Listener

737 Views

3 replies

0 likes

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Spotify is closing

When i try to listening the music, 1-2 minute later. Its suddenly closes. What should i do? I load again. But everything same.

Casual Listener

When i try to listening the music, 1-2 minute later. Its suddenly closes. What should i do? I load again. But everything same.

Maas_

Casual Listener

360 Views

2 replies

0 likes

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All saved tracks suddenly dissapeared

Hello, one day morning i run my Spotify Premium and under my account was everything deleted. No saved tracks, no playlist, everything like in new account. Can anybody help me find solution? No change if i run it on PC or mobile. Thanks,

Newbie

Hello,   one day morning i run my Spotify Premium and under my account was everything deleted. No saved tracks, no playlist, everything like in new account. Can anybody help me find solution? ...

Nico

Community Legend

284 Views

1 replies

0 likes

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Kendini kapatıyor

Dün Premium yaptım. Dünden beri sürekli kendi kendine kapanıyor. Şarkı dinlerken birden kapatıyor kendini. Hata bile vermiyor. Ne yapacağım şimdi ben?

Casual Listener

Dün Premium yaptım. Dünden beri sürekli kendi kendine kapanıyor. Şarkı dinlerken birden kapatıyor kendini. Hata bile vermiyor. Ne yapacağım şimdi ben?

382 Views

0 replies

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Shuffle playlists

Since a few weeks I can't seem to shuffle among multiple playlists. Before there was a button like ALL TRACKS right above the root playlist. In the current version 7.90 it has been replaced by FILTER. Only shuffling per separate playlist seems to be ...

Casual Listener

Since a few weeks I can't seem to shuffle among multiple playlists. Before there was a button like ALL TRACKS right above the root playlist. In the current version 7.90 it has been replaced by FILTER...

Steg

Regular

503 Views

3 replies

3 likes

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Solved!! Shuffle the only option

I am not the first, but I find it frustrating that when bringing up many features such as an album, playlist, etc. The only option for playing it back is "Shuffle." As someone pointed out sometimes you want to hear it from start - to -finish. This is...

Regular

I am not the first, but I find it frustrating that when bringing up many features such as an album, playlist, etc. The only option for playing it back is "Shuffle." As someone pointed out sometimes y...

Steg

Regular

610 Views

2 replies

0 likes

shuffle
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Cannot play songs by a particular band (Enter Shikari)

Hi, I just signed up to Spotify and am trying out the 60-day Premium trial. I tried playing a song by a band called Enter Shikari by directly cliking on the link proviede by the band (https://play.spotify.com/album/0ZlStJI60o8oHlSwQpmkfH) However, wh...

Casual Listener

Hi, I just signed up to Spotify and am trying out the 60-day Premium trial.   I tried playing a song by a band called Enter Shikari by directly cliking on the link proviede by the band (h...

Ibonsall14

Gig Goer

348 Views

1 replies

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Superuser Contribution Lose saved music

I'm using Spotify on a rooted phne. Every time I update to the latest version of my rom I lose all of my saved music and have to download it again. Is there any way to keep my downloaded music? Is it still taking up space on my drive even though Spot...

Music Fan

I'm using Spotify on a rooted phne. Every time I update to the latest version of my rom I lose all of my saved music and have to download it again. Is there any way to keep my downloaded music? Is it...

Maria_B

Moderator

243 Views

1 replies

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Days to go online count down

Hi All, My Spotify App on my android 7.0 device is counting down the days that I need to go online although I go online everyday and was online a few minutes ago. I just cleared all the data/ cached data & un-installed the App & re-installed the App....

Casual Listener

Hi All, My Spotify App on my android 7.0 device is counting down the days that I need to go online although I go online everyday and was online a few minutes ago. I just cleared all the data/ cached ...

Joe

Community Legend

521 Views

1 replies

0 likes

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Logging in problems

My account won't let me log in on email address. When i try and log in it says that my account isn't connected to facebook when i'm not trying to log on with facebook. I've tried connecting my spotify account with my facebook on your website for 2 an...

Newbie

My account won't let me log in on email address. When i try and log in it says that my account isn't connected to facebook when i'm not trying to log on with facebook.  I've ...

Joe

Community Legend

264 Views

1 replies

0 likes

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Can't download using cellular

I need help. I can't download using cellular. On my settings, the download using cellular is already on/green.

Newbie

I need help. I can't download using cellular. On my settings, the download using cellular is already on/green.

Joe

Community Legend

1530 Views

2 replies

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Superuser Contribution Downloaded playlist help

If I have a playlist that is downloaded, will spotify still use data while I listen to the playlist while still connected to 4G? Or will it just recall the song from my phones memory?

Newbie

If I have a playlist that is downloaded, will spotify still use data while I listen to the playlist while still connected to 4G? Or will it just recall the song from my phones memory?

Maria_B

Moderator

259 Views

1 replies

0 likes

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Re volume

I used to have a Samsung galaxy s5 untill I bought a Huawei p9. Spotify played music louder on the s5. How can I increase the volume on the Huawei p9. Just to be clear I'm referring to the maximum volume on both phones. Thanks in advance

Newbie

I used to have a Samsung galaxy s5 untill I bought a Huawei p9. Spotify played music louder on the s5. How can I increase the volume on the Huawei p9. Just to be clear I'm referring to the maximum vo...

201 Views

0 replies

0 likes

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Superuser Contribution Re-download playlist after turn off the phone

Hi....Every time that i restart my phone or even shut down I have to re-download all the musics........Storage:sd cardIs that right?

Casual Listener

Hi.... Every time that i restart my phone or even shut down I have to re-download all the musics........ Storage:sd card Is that right?

Maria_B

Moderator

370 Views

1 replies

0 likes

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No option to "send to"

When trying to send a song to another spotify user, I get no option to "send to." Only a "share." When I try clicking share, there is no spotify option; only to send via email, message, etc.

Newbie

When trying to send a song to another spotify user, I get no option to "send to." Only a "share." When I try clicking share, there is no spotify option; only to send via email, message, etc.

yardsailor

Newbie

670 Views

2 replies

0 likes

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Solved!! How to disable the volume warning

HI, I have a Samsung galaxy S4 with spotify installed. I can't believe this question isn't in this community yet but how do I disable this annoying volume warning? If I didn't care the first 600 times it told me then I dont care now. I'm well aware o...

Newbie

HI,  I have a Samsung galaxy S4 with spotify installed.   I can't believe this question isn't in this community yet but how do I disable this annoying volume warning?  If I didn't ca...

xsmartkillx

Newbie

14725 Views

4 replies

1 likes

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TOTALMENTE CHEIO

Ola, sou assinante premiumusava o SPotify em um moto g2, e passei para o moto g3.No moto g2, exclui o aplicativo, por conseguinte, todas musicas baixadas offline. Ocorre, que no moto g3, aparece a mensagem que minha biliboteca esta totalmente cheia e...

Newbie

Ola,    sou assinante premium usava o SPotify em um moto g2, e passei para o moto g3. No moto g2, exclui o aplicativo, por conseguinte, todas musicas baixadas offline.   Ocorre, ...

425 Views

0 replies

1 likes

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Playback gets interrupted because WIN6KV9A is supposedly playing back on my family account

Since a few months, playback on my Android and Desktop player keeps interrupting because of another device supposedly using my account.This device/host name does not exist in my environment. I have a premium family account and other than me, there is...

Visitor

Since a few months, playback on my Android and Desktop player keeps interrupting because of another device supposedly using my account. This device/host name does not exist in my environment. I have...

itu_

Community Legend

572 Views

7 replies

0 likes

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interference between devices

Just a moment ago i noticed a strange thing, im logged on with my Spotify account on several devices, the ones i have in mind right now is my phone (honor7) and my work computer (win10). To give a little background to the issue, here we go:I work in ...

Newbie

Just a moment ago i noticed a strange thing, im logged on with my Spotify account on several devices, the ones i have in mind right now is my phone (honor7) and my work computer (win10).  &nbsp...

520 Views

0 replies

0 likes

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Problema almacenamiento sd

Tengo un problema, supuestamente tengo mis canciones descargadas en la tarjeta sd. Pero me siguen apareciendo en la memoria interna.. Porque sera ?!

Newbie

Tengo un problema, supuestamente tengo mis canciones descargadas en la tarjeta sd. Pero me siguen apareciendo en la memoria interna.. Porque sera ?!

320 Views

0 replies

0 likes

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