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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118940 Views

27 replies

4 likes

  • 118940 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

239951 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 239951 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

600942 Views

79 replies

3 likes

  • 600942 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

493253 Views

581 replies

42 likes

Account
Free
  • 493253 Views
  • 581 replies
  • 42 likes

Can't start radio, share, go to artist or go to album.

When i search for a song and want to go to that song's Radio. i click on the 3 dots next to it and click on *Go to song radio" but nothing happens, the menu closes and nothing, so i tried to click on *Go to Album" and still nothing. same with ALL the...

Casual Listener

When i search for a song and want to go to that song's Radio. i click on the 3 dots next to it and click on *Go to song radio" but nothing happens, the menu closes and nothing, so i tried to click on...

Thure1989

Casual Listener

963 Views

1 replies

0 likes

  • 963 Views
  • 1 replies
  • 0 likes

Volume is too low :(

march 2017, updated spotify on android have too low volume. I'm using original motorola earphone. please add volume gain option on settings!!! I don't want to be stuck on the android volume limiter.

Visitor

march 2017, updated spotify on android have too low volume. I'm using original motorola earphone. please add volume gain option on settings!!! I don't want to be stuck on the android volume limiter.

labelscollected

Community Legend

473 Views

1 replies

1 likes

  • 473 Views
  • 1 replies
  • 1 likes

Spotify stops playing songs after 1 second, all Albums are downloaded on smartphone

Spotify stops playing songs after 1 second,all Albums are downloaded on smartphone I must a few times disable BT connection on radio or phone and it works for the next moment reinstall / new song download - nothing help Samsung S7 bluetooth connectio...

Casual Listener

Spotify stops playing songs after 1 second, all Albums are downloaded on smartphone   I must a few times disable BT connection on radio  or phone and it works for the next moment  ...

tazzharm

Casual Listener

457 Views

1 replies

0 likes

  • 457 Views
  • 1 replies
  • 0 likes

Meztlybayardo

I made me premium yesterday and today doesn't open my premium cuality

Casual Listener

I made me premium yesterday and today doesn't open my premium cuality

274 Views

0 replies

0 likes

  • 274 Views
  • 0 replies
  • 0 likes

Playlist not downloading

I selected download option. It says downloading. I see my songs waiting for download. Nothing happens. I have already Uninstalled and reinstalled app. I have plenty of memory and space on phone. Does the pc version of Spotify first have to do somethi...

Newbie

I selected download option. It says downloading. I see my songs waiting for download. Nothing happens. I have already Uninstalled and reinstalled app. I have plenty of memory and space on phone. Does...

Joe

Community Legend

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

This album can't play

Why I can't play this album?

Newbie

Why I can't play this album?

Jacob

Community Legend

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded Music Won't Play

Hi! I downloaded a playlist I made and some songs won't play on offline mode. I tried re-downloading the playlist over and over but they still won't play. They work perfectly fine online, though. Thank you.

Visitor

Hi!   I downloaded a playlist I made and some songs won't play on offline mode. I tried re-downloading the playlist over and over but they still won't play. They work perfectly fine ...

Pgrist47

Newbie

848 Views

3 replies

0 likes

  • 848 Views
  • 3 replies
  • 0 likes

App becomes unusable after trying too download multiple podcasts.

Samsung galaxy s7 ive recreated this twice now. Ive done a clean install twice, then the app works completely fine im even able too download all my songs. But after about a minute of downloading podcasts the app crashes.

Newbie

Samsung galaxy s7 ive recreated this twice now. Ive done a clean install twice, then the app works completely fine im even able too download all my songs. But after about a minute of downloading podc...

282 Views

0 replies

0 likes

  • 282 Views
  • 0 replies
  • 0 likes

Android phone randomly takes over stream

Sometimes when I'm listening to music it stops and then says "Playing on Samsung Galaxy S7". The thing is, neither my wife nor I even opened Spotify. This has happened while I'm at work listening to music and she is sleeping, then woken up by angry m...

Music Fan

Sometimes when I'm listening to music it stops and then says "Playing on Samsung Galaxy S7". The thing is, neither my wife nor I even opened Spotify. This has happened while I'm at work listening to ...

EarlPurple

Roadie

694 Views

2 replies

0 likes

  • 694 Views
  • 2 replies
  • 0 likes

Android did not pick up playlist change automatically

The one "connect" feature I DO expect is that, when I modify a playlist that my Android has downloaded, it picks up this playlist change instantly and downloads any tracks it needs to.My CurrentWeekly playlist is changed every Monday night with new s...

Roadie

The one "connect" feature I DO expect is that, when I modify a playlist that my Android has downloaded, it picks up this playlist change instantly and downloads any tracks it needs to. My CurrentWee...

336 Views

0 replies

0 likes

  • 336 Views
  • 0 replies
  • 0 likes

I dont have primium but keep getting charged

I had premium, then got rid of it and still 5 months later being charged.I don't have a 2nd account so it's not a fee from thatI don't get a bill sent to my email about the charges.I need help

Newbie

I had premium, then got rid of it and still 5 months later being charged. I don't have a 2nd account so it's not a fee from that I don't get a bill sent to my email about the charges. I need...

Jacob

Community Legend

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

Solved!! Downloading a playlist

When you download a playlist, does it take space on your mobile device ?

Newbie

When you download a playlist, does it take space on your mobile device ?

Jaxx86

Music Fan

672 Views

1 replies

0 likes

  • 672 Views
  • 1 replies
  • 0 likes

My downloaded songs are missing

So i updated my Axon 7 yesterday and suddenly to my dismay all my downloaded songs were gone yet it seems they still take up memory storage, what can i do? what happened?

Newbie

So i updated my Axon 7 yesterday and suddenly to my dismay all my downloaded songs were gone yet it seems they still take up memory storage, what can i do? what happened? 

285 Views

0 replies

0 likes

  • 285 Views
  • 0 replies
  • 0 likes

problema para reproducir

buenas noches amigos tengo en lijero problema resulta q en mi celular pues descarge spoty y descarge las canciones q deseaba escuhar cierto sin conexion y cada ves q se apaga la pantalla se para la reproduccion quiero saber pr q si tengo el paquete p...

Visitor

buenas noches amigos tengo en lijero problema resulta q en mi celular pues descarge spoty y descarge las canciones q deseaba escuhar cierto sin conexion y cada ves q se apaga la pantalla se para la r...

282 Views

0 replies

0 likes

  • 282 Views
  • 0 replies
  • 0 likes

Premium Family account and alexa set up

I have the premium family account. I tried to set up the account on Alexa and when I do it keeps saying that I do not have a premium accont. I check the account says premium and subsctiption is current and paid. Why is this so dificult?Please advise

Newbie

I have the premium  family account.  I tried to set up the account on Alexa and when I do it keeps saying that I do not have a premium accont.  I check the account says premium and sub...

JeffSchall

Casual Listener

1504 Views

1 replies

1 likes

  • 1504 Views
  • 1 replies
  • 1 likes

4G useage

I have the option to download over cellular network turned OFF and always have. However I notice in my data useage history Spotify is using quite a bit of data! Last month was 400mb, month before about the same, month before almost 700mb. Why is spot...

Newbie

I have the option to download over cellular network turned OFF and always have. However I notice in my data useage history Spotify is using quite a bit of data! Last month was 400mb, month before abo...

342 Views

0 replies

0 likes

  • 342 Views
  • 0 replies
  • 0 likes

Spotify freeze at playing same music. How to re-download music file?

My Spotify app stops playing music with same music. I meet 3 times. (This music is chainsmorker's Paris) But my iPad plays perperly same music. It looks this music file has broken on my Android device (Xperia X performance). Could you tell me how to ...

Newbie

My Spotify app stops playing music with same music. I meet 3 times. (This music is chainsmorker's Paris) But my iPad plays perperly same music. It looks this music file has broken on my Android devic...

12345678924

Newbie

482 Views

1 replies

0 likes

  • 482 Views
  • 1 replies
  • 0 likes

Background data usage very high

Hello I am a premium subscriber, using android. I seem to be using a large amount of data, but never use the app unless on wifi (except for music already downloaded). From looking around, it could have been an app issue, so I uninstalled, and cleared...

Newbie

Hello   I am a premium subscriber, using android.   I seem to be using a large amount of data, but never use the app unless on wifi (except for music already downloaded). From looking a...

814 Views

0 replies

1 likes

  • 814 Views
  • 0 replies
  • 1 likes

Deleted songs are playing.

I need assistance with my playlist. I must have added an album by Jim Croce accidentally to my playlist. I deleted the songs but the songs are still playing even though they don't show on my playlist.

Casual Listener

I need assistance with my playlist. I must have added an album by Jim Croce accidentally to my playlist. I deleted the songs but the songs are still playing even though they don't show on my playlist.

Jasmine28

Casual Listener

3225 Views

2 replies

1 likes

  • 3225 Views
  • 2 replies
  • 1 likes

Playlists, up next and save

A number of features not working for me, if I press the "..." When listening to a song, the options come up as normal. However when I select one of the options, nothing happens. So I can't save songs, can't add songs to a playlist or add songs to up ...

Newbie

A number of features not working for me, if I press the "..." When listening to a song, the options come up as normal. However when I select one of the options, nothing happens. So I can't save songs...

Joe

Community Legend

547 Views

2 replies

1 likes

  • 547 Views
  • 2 replies
  • 1 likes