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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111470 Views

26 replies

3 likes

  • 111470 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224255 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224255 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581540 Views

79 replies

3 likes

  • 581540 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478716 Views

577 replies

40 likes

Account
Free
  • 478716 Views
  • 577 replies
  • 40 likes

Continuous / Autoplay only? How do I play one song at a time?

So I use the Spotify app on a daily basis from my phone, and a certain issue has come to m attention that seems like a major design flaw: there is no way that I can see to play one individual song.When in the "Search" tab, locating the desired song u...

Casual Listener

So I use the Spotify app on a daily basis from my phone, and a certain issue has come to m attention that seems like a major design flaw: there is no way that I can see to play one individual song. ...

spaghett1

Casual Listener

2313 Views

2 replies

0 likes

  • 2313 Views
  • 2 replies
  • 0 likes

Superuser Contribution Some downloads are randomly deleted

So, i have my downloads and all but then, at an apparently random moment some downloads get deleted and i just have to download them again. It pisses me off cause I don't have internet all the time and i have to use data traffic to listen to my music...

Newbie

So, i have my downloads and all but then, at an apparently random moment some downloads get deleted and i just have to download them again. It pisses me off cause I don't have internet all the time a...

ZullyB

Roadie

474 Views

1 replies

0 likes

  • 474 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fallas en la última actualización !!!

Luego de actualizar a la última versión me llevo una sorpresa muy grande al ver que la música que habia descargado ya no esta descargada !! Ayuda!!

Newbie

Luego de actualizar a la última versión me llevo una sorpresa muy grande al ver que la música que habia descargado ya no esta descargada !! Ayuda!!

ZullyB

Roadie

537 Views

1 replies

0 likes

  • 537 Views
  • 1 replies
  • 0 likes

Solved!! Basic options no longer work

Hello, since the latest Spotify update, which was about a day ago I believe, basic things like changing the name of my playlists, sharing, deleting from the playlist and add to "up next" no longer work.While the options pop up, once I click on one of...

Casual Listener

Hello, since the latest Spotify update, which was about a day ago I believe, basic things like changing the name of my playlists, sharing, deleting from the playlist and add to "up next" no longer wo...

Will_Gortoa

Newbie

1222 Views

5 replies

1 likes

  • 1222 Views
  • 5 replies
  • 1 likes

Central storage location to use

Hey Everybody,I have an issue/ idea? I was wondering how or if it can be done when you download your music to your phone or laptop/desktop that we have acentral storage location to be able to play our music across our devices. Example I have my lapto...

Regular

Hey Everybody, I have an issue/ idea? I was wondering how or if it can be done when you download your music to your phone or laptop/desktop that we have acentral storage location to be able to play ...

Joe

Community Legend

456 Views

1 replies

0 likes

  • 456 Views
  • 1 replies
  • 0 likes

Musicas e Albums não estão disponiveis.

No Android e no Computador (Musicas e Albums não estão disponiveis. Se estiver A Musica No computador Pode importa-lo) Acontece isso direto , Já Reinstalei e Instalei .Apaguei Cache e contactei o suporte e nada .Alguém conseguiu resolver o Problema ?...

Newbie

No Android e no Computador (Musicas e Albums não estão disponiveis. Se estiver A Musica No computador Pode importa-lo) Acontece isso direto , Já Reinstalei e Instalei .Apaguei Cache e contactei o sup...

460 Views

0 replies

0 likes

Musicas e Albums não estão disponiveis.
  • 460 Views
  • 0 replies
  • 0 likes

Solved!! Cannot search artist "oops something went wrong"

Hi! I have Spotify with a premium subscription. Since some time the Search feature doesn't work any more.. whatever name i enter Spotify doesn't show any answer and writes "oops something went wrong". I searched into the options, emptied the cache, r...

Casual Listener

Hi! I have Spotify with a premium subscription. Since some time the Search feature doesn't work any more.. whatever name i enter Spotify doesn't show any answer and writes "oops something went wrong"...

Nico

Community Legend

7973 Views

3 replies

0 likes

  • 7973 Views
  • 3 replies
  • 0 likes

New Google Account now can't download Playlist anymore. They say I've Spotify Playlists offlinebut..

I've just Playlist offline at my smartphone. But I've to do a new Google account and now I'm not allowed to get my Playlist offline because they say it's already offline at 3 devices. But I'm using the same smartphone since years. But had trouble wit...

Newbie

I've just Playlist offline at my smartphone. But I've to do a new Google account and now I'm not allowed to get my Playlist offline because they say it's already offline at 3 devices. But I'm using t...

Joe

Community Legend

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes

I don´t have the Storage option

I´ve tried to move my music to the SD card but I don´t even have the option for storage. I´ve uninstalled it several times (3 or more) and deleted cache but it´s the same. My SD card has a 58.21 GB capacity and my internal storage has only 11.57 GB (...

Visitor

I´ve tried to move my music to the SD card but I don´t even have the option for storage. I´ve uninstalled it several times (3 or more)  and deleted cache but it´s the same. My SD card has a 58.2...

Joe

Community Legend

761 Views

4 replies

0 likes

  • 761 Views
  • 4 replies
  • 0 likes

Volume levels changing throughout songs on Android

Hey guys. First of all I'm sorry for the long winded explanation but I'm going to try and explain fully what my problem is. I am having an issue with the volume levels in Spotify on my Sony Xperia Z5 Premium running Android 7.0. I had an Android syst...

Regular

Hey guys. First of all I'm sorry for the long winded explanation but I'm going to try and explain fully what my problem is.   I am having an issue with the volume levels in Spotify on my Sony ...

simonds1

Regular

1930 Views

2 replies

0 likes

  • 1930 Views
  • 2 replies
  • 0 likes

Why does spotify continually reconnect to my old iphone?

I have signed out of all accounts, and manually disconnected my two old iPhones that were listed under devices.When I'm listening on my new android phone it constantly tries to switch back to iPhone.Why?????? I'm in a rage spiral - please help!

Casual Listener

I have signed out of all accounts, and manually disconnected my two old iPhones that were listed under devices. When I'm listening on my new android phone it constantly tries to switch back to iPhon...

299 Views

0 replies

0 likes

  • 299 Views
  • 0 replies
  • 0 likes

Move Spotify APP to SD card?

Hi all, I've read in another thread that apparently the 30 second startup can be relieved by moving the Spotify APP itself to SD card. But my phone does not give me this possibility. I am saving data to SD, but the "move to SD card" button in Apps se...

Roadie

Hi all,   I've read in another thread that apparently the 30 second startup can be relieved by moving the Spotify APP itself to SD card. But my phone does not give me this possibility. I am sa...

Joe

Community Legend

654 Views

2 replies

0 likes

  • 654 Views
  • 2 replies
  • 0 likes

Offline device count after update

My offline music keeps getting removed after spotify updates. It happened randomly before, but recently it was specific to the update. I noticed that the "allowed offline device" was filled with my android phone at a week apart or so (perfectly match...

Casual Listener

...his issue seems close to this other one https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/spotifyandroid/page/1/thread-id/59595, I don't think it's the same.

Ibonsall14

Gig Goer

983 Views

3 replies

0 likes

Android
bug report
Offline Devices
  • 983 Views
  • 3 replies
  • 0 likes

Solved!! can't add new song to playlist on Android app

HiSince last update, I can't add a new song to a playlist.I'm listening to a song, I click on the three dots and then add to playlist but then the "pop-up" just disappear without doing anything else.Thanks in advance for your inputs.

Casual Listener

Hi Since last update, I can't add a new song to a playlist. I'm listening to a song, I click on the three dots and then add to playlist but then the "pop-up" just disappear without doing anything e...

Joe

Community Legend

1101 Views

3 replies

1 likes

  • 1101 Views
  • 3 replies
  • 1 likes

Songs won't play

I love Spotify, but for the past few weeks have found the app very unstable on my Windows phone. I've had to uninstall/reinstall several times in the last few weeks to get the thing to work offline. Reinstalled again today and songs that are download...

Casual Listener

I love Spotify, but for the past few weeks have found the app very unstable on my Windows phone. I've had to uninstall/reinstall several times in the last few weeks to get the thing to work offline. ...

Joe

Community Legend

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes

Solved!! Android Auto Issue

When clicking the hamburger menu, then my music, then I click on My Playlists, it is as if the app just crashes and then goes back to the screen that shows what song is playing. There is no way for me to access my playlists from the Spotify app on An...

Newbie

When clicking the hamburger menu, then my music, then I click on My Playlists, it is as if the app just crashes and then goes back to the screen that shows what song is playing. There is no way for m...

Jonchanzw

Casual Listener

1531 Views

4 replies

3 likes

  • 1531 Views
  • 4 replies
  • 3 likes

Solved!! cannot play offline

I had a subscription because the speakers in my car were shot and I would play Spotify in my car. I don't use that car anymore, so I cancelled my subscription. I cannot get spotify to play on my HTC Desire Eye phone. I figure that there is some setti...

Music Fan

I had a subscription because the speakers in my car were shot and I would play Spotify in my car.  I don't use that car anymore, so I cancelled my subscription.  I cannot get spotify to pla...

Joe

Community Legend

828 Views

3 replies

0 likes

  • 828 Views
  • 3 replies
  • 0 likes

Pra que Premium se as musicas ficam indisponiveis offline?

Tenho spotify Premium a mais ou menos 3 meses e frequentemente me deparei com o problema das músicas ficarem indisponíveis quando fico offline. Mesmo o pagamento mensal do serviço estando em dia, as musicas simplesmente desaparecem quando desligo o w...

Newbie

Tenho spotify Premium a mais ou menos 3 meses e frequentemente me deparei com o problema das músicas ficarem indisponíveis quando fico offline. Mesmo o pagamento mensal do serviço estando em dia, as ...

Alegregosjp

Newbie

1468 Views

2 replies

0 likes

  • 1468 Views
  • 2 replies
  • 0 likes

Control de Volumen

Saludos, Ocurre Ocasionalmente, voy a realizar un cambio en el volumen y no es posible, queda estático; no se puede subir no bajar. Se Normaliza al Reiniciar la App. ¿Algún Comentario? Gracias!!

Newbie

Saludos,   Ocurre Ocasionalmente, voy a realizar un cambio en el volumen y no es posible, queda estático; no se puede subir no bajar. Se Normaliza al Reiniciar la App. ¿Algún Comentario? &nbs...

994 Views

0 replies

1 likes

  • 994 Views
  • 0 replies
  • 1 likes

When will it end?

Okay I just downloaded Spotify and started an account and automatically gave me A 7 day free trial for the premium service, I didn't think anything of it but then I saw another pop-up where it offered me a 30-day free trial and obviously 30>7. so I a...

Casual Listener

Okay I just downloaded Spotify and started an account and automatically gave me A 7 day free trial for the premium service, I didn't think anything of it but then I saw another pop-up where it offere...

Dread_Mafia209

Casual Listener

591 Views

2 replies

0 likes

  • 591 Views
  • 2 replies
  • 0 likes