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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42162 Views
  • 65 replies
  • 25 likes
  • 42162 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877843 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877843 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26324 Views
  • 4 replies
  • 0 likes
  • 26324 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify select playback device prompt blocks android UI

Spotify prompt to continue playing on a phone or another device blocks the android UI and forbids for example accepting of an incoming call. Steps to reproduce:1) Play a song on your android device (D1) with headphones connected. Stay in the app (lea...

  • Roadie
  • Spotify prompt to continue playing on a phone or another device blocks the android UI and forbids for example accepting of an incoming call.   Steps to reproduce: 1) Play a song on your andro...
  • Sophia
  • Roadie
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution [BUG REPORT] Spotify connect, volume problem

I use spotify connect with 2 android smartphone.I can remotely switch music easily.I can't remotely change volume.this is a known issue since a VERY LONG time :https://community.spotify.com/t5/Android/Control-volume-on-second-device-Spotify-Connect/m...

  • Casual Listener
  • I use spotify connect with 2 android smartphone. I can remotely switch music easily. I can't  remotely change volume. this is a known issue since a VERY LONG time : https://community.s...
  • Sophia
  • Roadie
  • 548 Views
  • 1 replies
  • 0 likes
  • 548 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify freezes while hearing in Sonos

Hey Guys,This happened recently and several times and I don't know it's because of some update or what but when I'm listening to my playlists in Sonos and I want to open Spotify app and check other things there is all empty. No playlists, or browsing...

  • Newbie
  • Hey Guys, This happened recently and several times and I don't know it's because of some update or what but when I'm listening to my playlists in Sonos and I want to open Spotify app and check other...
  • Sophia
  • Roadie
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Spotify for Android

I am listening to my playlist and every 2 songs or so it stops working I have to get back onto the app for it to work again. Please help!

  • Casual Listener
  • I am listening to my playlist and every 2 songs or so it stops working I have to get back onto the app for it to work again. Please help!
  • daltonwhite623
  • Casual Listener
  • 637 Views
  • 6 replies
  • 0 likes
  • 637 Views
  • 6 replies
  • 0 likes

Podcast Offline Download

Hello @ all:I have a problem downloading the Podcast "Fest und Flauschig". I am from Germany and i use a Samsung Galaxy s7. After pushing the Download Button immediately the Download-sign gets green. But the Time of the Podcast ist 92 minutes, so it ...

  • Newbie
  • Hello @ all: I have a problem downloading the Podcast "Fest und Flauschig". I am from Germany and i use a Samsung Galaxy s7.  After pushing the Download Button immediately the Download-si...
  • galadhsptf
  • Newbie
  • 478 Views
  • 1 replies
  • 0 likes
  • 478 Views
  • 1 replies
  • 0 likes

Solved!! My music

Hi guys.... just wondering if anyone can help a brother out?...... so I've been off Spotify for about 3 months now and during the time ive been with Spotify ive really enjoyed it and saved heaps of playlists ect.......in this time ive still been payi...

  • Newbie
  • Hi guys.... just wondering if anyone can help a brother out?...... so I've been off Spotify for about 3 months now and during the time ive been with Spotify ive really enjoyed it and saved heaps of p...
  • OviiiOne
  • Community Legend
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

Emply Running Playlist

Hi, When i chose the Browse option and then select Running from the menu, the running playlist is emtpy. It attempts to set the tempo but it cannot. However, i never use this, i typically set the tempo myself and hit 'skip' to the voice telling me to...

  • Casual Listener
  • Hi, When i chose the Browse option and then select Running from the menu, the running playlist is emtpy.   It attempts to set the tempo but it cannot. However, i never use this, i typically se...
  • Sharonmccaughan
  • Casual Listener
  • 377 Views
  • 4 replies
  • 0 likes
  • 377 Views
  • 4 replies
  • 0 likes

How many times do I have to dowload my music, If I have dowloaded it already?

I hace almost 2 years with premiun, and I dowload every son I add to my playlist. But now it seems like I have never dowloaded it and it is no possible. I want to use it with no internet connection, that is why I am paying for.

  • Casual Listener
  • I hace almost 2 years with premiun, and I dowload every son I add to my playlist. But now it seems like I have never dowloaded it and it is no possible. I want to use it with no internet connection, ...
  • JhohanMora
  • Casual Listener
  • 623 Views
  • 2 replies
  • 1 likes
  • 623 Views
  • 2 replies
  • 1 likes

Not Following my own Playlist

Hi, I created a collaborative playlist with my friend a few months ago. The other day when I opened the app, the playlist was no longer under my Playlists app. When I go to my friends profile I can find the playlist under public playlists and I can o...

  • Newbie
  • ...ind the playlist under public playlists and I can open it, however I am unable to follow it. I've tried doing this on both my android phone and my laptop with no success. What should I do?
  • 287 Views
  • 0 replies
  • 0 likes
  • 287 Views
  • 0 replies
  • 0 likes

Superuser Contribution My premium account only works on my laptop. But in my Android smartphone, it only works as free

When I use Spotify on my laptop, Premium works just perfectly. But, when I want to use it on my Android smartphone, it works as if I wasnt premium. Please help . Im argentinian.

  • Newbie
  • When I use Spotify on my laptop, Premium works just perfectly. But, when I want to use it on my Android smartphone, it works as if I wasnt premium. Please help . Im argentinian.
  • Sophia
  • Roadie
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Why i cant pay with my bank card

It keep saying my card is having a bad day, why is this

  • Newbie
  • It keep saying my card is having a bad day, why is this
  • Joe
  • Community Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Equalização indisponível na versão 7.6.0.1219

Eu usava uma versão mais antiga do Spotify em um celular mais antigo e lá eu possuía a opção de equalizar as músicas segundo minhas preferências. Após adquirir um celular novo a versão passou para a 7.6.0.1219 e eu não mais tive a opção de ajustar o ...

  • Newbie
  • Eu usava uma versão mais antiga do Spotify em um celular mais antigo e lá eu possuía a opção de equalizar as músicas segundo minhas preferências. Após adquirir um celular novo a versão passou para a ...
  • Sophia
  • Roadie
  • 746 Views
  • 1 replies
  • 1 likes
  • 746 Views
  • 1 replies
  • 1 likes

Superuser Contribution Shuffle the Playlist

Is there any easy way to shuffle up the playlist so the added song isent in the same place? (If i added same artist in a row) so i can shake everything up?I know theres a shuffle uption to play music with but thats kinda crappy beouse it allways take...

  • Newbie
  • Is there any easy way to shuffle up the playlist so the added song isent in the same place? (If i added same artist in a row) so i can shake everything up? I know theres a shuffle uption to play m...
  • Sophia
  • Roadie
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas com wifi

Ate quando ficarei com problemas ao tentar ficar online pelo wifi ? Se continuar assim cancelo minha assinatura !

  • Newbie
  • Ate quando ficarei com problemas ao tentar ficar online pelo wifi ? Se continuar assim cancelo minha assinatura !
  • Sophia
  • Roadie
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

Superuser Contribution Download gets deleted

Since 1 week I have the problem, that when I download my music - so I can listen to it without internet in my car or when I travel - it downloads the music but after an hour the music is gone and I habe to go online again. Can you please help me with...

  • Newbie
  • Since 1 week I have the problem, that when I download my music - so I can listen to it without internet in my car or when I travel - it downloads the music but after an hour the music is gone and I h...
  • Sophia
  • Roadie
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs do not download anymore

Okay so about a month ago I decided I wanted to see if I can download songs and have them available exclusively on my Spotify account. If I download songs onto my computer they show up on the local storage tab on the Spotify app. I figured out that i...

  • Newbie
  • Okay so about a month ago I decided I wanted to see if I can download songs and have them available exclusively on my Spotify account. If I download songs onto my computer they show up on the local s...
  • Sophia
  • Roadie
  • 481 Views
  • 1 replies
  • 0 likes
  • 481 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't link spotify to shazam or tinder

Anytime I try to link my Spotify to either Shazam or Tinder, I get a white screen. google Nexus 5x all apps up to date

  • Newbie
  • Anytime I try to link my Spotify to either Shazam or Tinder, I get a white screen.   google Nexus 5x   all apps up to date  
  • Sophia
  • Roadie
  • 1904 Views
  • 1 replies
  • 0 likes
  • 1904 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded Playlists are not downloaded anymore after update

Hallo everyone,I have an problem after every update, which means 3 times within the last 4 month and several times before.After an update spotifiy shows me no playlist as downloaded anymore. I am able to download them again, but referring to the amou...

  • Newbie
  • Hallo everyone, I have an problem after every update, which means 3 times within the last 4 month and several times before. After an update spotifiy shows me no playlist as downloaded anymore. ...
  • Sophia
  • Roadie
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes