Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I have some songs ripped from a CD stored locally on my Samsung S5 with Android 6.0.1, bit I can not play them using the Spotify app. I can play the local files on my PC (ahve stored them locally there as well). Anyone with a solution, or is this set...
I have some songs ripped from a CD stored locally on my Samsung S5 with Android 6.0.1, bit I can not play them using the Spotify app. I can play the local files on my PC (ahve stored them locally the...
Roadie
355 Views
1 replies
0 likes
Hello Spotify Community "Your Library" in the bottom right corner has disappeared, instead there is just "you".I can not access artists, albums or songs of downloaded music. How can I get my Library back? Android 6.0.1; Sony Xperia Z3 Compact, Spotif...
Hello Spotify Community "Your Library" in the bottom right corner has disappeared, instead there is just "you". I can not access artists, albums or songs of downloaded music.  ...
Community Legend
475 Views
1 replies
1 likes
Recently, I've notice that when I use Google Maps while Spotify is playing, my phone crash and then reboot by itself. I didn't have the problem when I use Google Maps only or Spotify only. Another thing, when the device is in charge it never crashes....
Recently, I've notice that when I use Google Maps while Spotify is playing, my phone crash and then reboot by itself. I didn't have the problem when I use Google Maps only or Spotify o...
300 Views
0 replies
0 likes
Hey,Today the equalizer just disappeared from the options. I have been using it on this phone for a month now, but today when i opened the app, it wasnt there. I reinstalled the app but it didnt help.The device I use is OnePlus 3T, android 7.0.Spotif...
Hey, Today the equalizer just disappeared from the options. I have been using it on this phone for a month now, but today when i opened the app, it wasnt there. I reinstalled the app but it didnt ...
Community Legend
3550 Views
1 replies
0 likes
It's really annoying i can't play one song without it going to the radio for songs "like" the one i was listening to it automatically does that and i want it to stop asap
It's really annoying i can't play one song without it going to the radio for songs "like" the one i was listening to it automatically does that and i want it to stop asap
Community Legend
8896 Views
10 replies
1 likes
Hello,I have the Huawei P9 but i can't see the Previous/Next from the LockScreen. In order to change a song, I have to unlock the device and it's quite annoying. I don't know if it's an interface problem from Huawei or from Spotify ... Do you have a ...
Hello, I have the Huawei P9 but i can't see the Previous/Next from the LockScreen. In order to change a song, I have to unlock the device and it's quite annoying. I don't know if it's an interf...
Community Legend
462 Views
1 replies
0 likes
Just got a new phone (Mate 9) I live in the US, have a premium account, and noticed my friend had the new design which I hadn't seen until today, Due to the fact that this phone is huge I can see this new design being very useful to me. I did search ...
Just got a new phone (Mate 9) I live in the US, have a premium account, and noticed my friend had the new design which I hadn't seen until today, Due to the fact that this phone is huge I can see thi...
Casual Listener
709 Views
4 replies
1 likes
I changed the email in my account and it booted me out of the app. Whenever I try to log in I get an error message saying "You do not have a spotify account connected to your facebook account. If you have a spotify account please login with your spot...
I changed the email in my account and it booted me out of the app. Whenever I try to log in I get an error message saying "You do not have a spotify account connected to your facebook account. If you...
Community Legend
367 Views
1 replies
0 likes
I'm using Chromecast connecting my mobile phone to TV and there is problems it Sometimes difference wi-fi connection ok ok I'm using the mobile.de hand it Sometimes claiming that somebody else is using my God I have a premium Spotify Sometimes it not...
I'm using Chromecast connecting my mobile phone to TV and there is problems it Sometimes difference wi-fi connection ok ok I'm using the mobile.de hand it Sometimes claiming that somebody else is usi...
Spotify
927 Views
1 replies
0 likes
Hi, very good,I have a question I want to use last.fm's service but at the same time I want to listen to music offline. After a lot of testing, I have verified that if I listen to offline music I do not register it at last.fm. My question is, if I do...
Hi, very good, I have a question I want to use last.fm's service but at the same time I want to listen to music offline. After a lot of testing, I have verified that if I listen to offline music I d...
Casual Listener
1712 Views
1 replies
0 likes
Guys help.. I can't download any song although the internet connection was doing just fine. Already force stop and reinstall it but still not working.
Guys help.. I can't download any song although the internet connection was doing just fine. Already force stop and reinstall it but still not working.
245 Views
0 replies
0 likes
Descargo las cánciones para modo offline muestra la flecha verde luego pongo en modo offline y no la puedo escuchar sólo puede escuchar con conexión a internet ayuda gracias
Descargo las cánciones para modo offline muestra la flecha verde luego pongo en modo offline y no la puedo escuchar sólo puede escuchar con conexión a internet ayuda gracias
Moderator
5489 Views
7 replies
0 likes
Tengo un problema soy usuario Spotify premium y en Mi Celular no me permite descargar musica dice que tengo más de 3 dispositivos en modo offlineYa me metí a la página principal y le di cerrar seción en todos lados y Borre todos los que decía que usa...
Tengo un problema soy usuario Spotify premium y en Mi Celular no me permite descargar musica dice que tengo más de 3 dispositivos en modo offline Ya me metí a la página principal y le di cerrar seci...
Roadie
454 Views
1 replies
0 likes
Hey folks!I recently got Spotify Premium and now I wanted to make my music offline available, but Spotify tells me I don't have enough storage left on my phone (Android). My phone says I still have more than 11 GB left.Does anyone know how to solve t...
Hey folks! I recently got Spotify Premium and now I wanted to make my music offline available, but Spotify tells me I don't have enough storage left on my phone (Android). My phone says I still have...
284 Views
0 replies
0 likes
Hello, my Spotify account has changed the "Your Library" menu to the "Me" menu. Now, I can't browse the songs of the albums I have saved. If I go the menu Me -> Favorites -> Songs, my songs are not listed. If I go to an album I have previously saved,...
Hello, my Spotify account has changed the "Your Library" menu to the "Me" menu. Now, I can't browse the songs of the albums I have saved. If I go the menu Me -> Favorites -> Songs, my ...
395 Views
0 replies
0 likes
Hello everybody, since the last update Spotify seems to crash when I turn of the screen: The music stops approximately 30 seconds after I turn of the screen. Then, after I turn it back on the app restarts. This is independent from the screen lock. Wh...
Hello everybody, since the last update Spotify seems to crash when I turn of the screen: The music stops approximately 30 seconds after I turn of the screen. Then, after I turn it back on th...
Newbie
23411 Views
16 replies
2 likes
When i open my own playlist. The one i created myself. It only plays the first couple of songs. I think arouns 70songs. With or without shuffle on. So when i pick song 200 he automaticly jumps to song 1 after he finishes the song. Its happens with al...
When i open my own playlist. The one i created myself. It only plays the first couple of songs. I think arouns 70songs. With or without shuffle on. So when i pick song 200 he automaticly jumps to son...
Roadie
314 Views
1 replies
0 likes
Hello guys, I can't find how to play every and all songs of an artist. How can I do that?
Hello guys, I can't find how to play every and all songs of an artist. How can I do that?
Community Legend
582 Views
1 replies
0 likes
Hi all,I have been having issues with a facebook connected premium account. My spotify was being used by multiple unknown devices on and offline. I have changed all my email, facebook/spotify passwords more than once now and logged out all users but ...
Hi all, I have been having issues with a facebook connected premium account. My spotify was being used by multiple unknown devices on and offline. I have changed all my email, facebook/spotify pas...
Casual Listener
425 Views
2 replies
0 likes
I know a similar bug existed recently and was apparently resolved for normal use cases, but I still have this problem when using Spotify Connect to play to Sonos. If I don't use the Spotify app for ~10 minutes, all the notification controls go away (...
I know a similar bug existed recently and was apparently resolved for normal use cases, but I still have this problem when using Spotify Connect to play to Sonos. If I don't use the Spoti...
Casual Listener
1478 Views
2 replies
17 likes
