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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 850222 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 850222 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16778 Views
  • 3 replies
  • 0 likes
  • 16778 Views
  • 3 replies
  • 0 likes

Widget doesn't work

Spotify widget doesn't work properly.I used to have tasker intend for com.spotify.mobile.android.ui.widget.NEXTto start autoplaying spotify after connecting to car BT. But after last update(s) it doesn't work anymore. Tried widget directly and contro...

  • Music Fan
  • Spotify widget doesn't work properly. I used to have tasker intend for com.spotify.mobile.android.ui.widget.NEXT to start autoplaying spotify after connecting to car BT. But after last update(...
  • 222 Views
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  • 222 Views
  • 0 replies
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Musics stops suddenly. Samsung galacy s6

I can't use my spotify on my phone because every time I try to play appears an advice saying this song its not avaible. I don't think it's a connection problem because I'm connected to wi-fi, sometimes the music stop alone and nothing happens when a ...

  • Newbie
  • I can't use my spotify on my phone because every time I try to play appears an advice saying this song its not avaible. I don't think it's a connection problem because I'm connected to wi-fi, sometim...
  • Joe
  • Community Legend
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution Inbox emptied, no more posted songs are viewable

Using Android 5.x and Spotify's current version, my messages section was wiped out after formatting all data/info on my app due to a frequent connection related problem. Cannot get any messages or posts in my inbox anymore. Please help me.

  • Regular
  • Using Android 5.x and Spotify's current version, my messages section was wiped out after formatting all data/info on my app due to a frequent connection related problem. Cannot get any messages or po...
  • ahmetgundo
  • Regular
  • 155 Views
  • 2 replies
  • 0 likes
  • 155 Views
  • 2 replies
  • 0 likes

My offline playlist is no longer available

I can no longer listen to my playlist offline! It hás no explanation. Please help me, otherwise i will cancel my account.

  • Casual Listener
  • I can no longer listen to my playlist offline! It hás no explanation. Please help me, otherwise i will cancel my account.
  • R3n470
  • Casual Listener
  • 171 Views
  • 4 replies
  • 0 likes
  • 171 Views
  • 4 replies
  • 0 likes

Solved!! Music stops when surfing Internet

Hi. I am a Spotify Premium member. My music stops when I surf the Internet, specifically, whenever a page takes a long time to load. This is frustrating, because I want to surf the Internet and play music at the same time. I recently installed a 32 G...

  • Visitor
  • Hi. I am a Spotify Premium member. My music stops when I surf the Internet, specifically, whenever a page takes a long time to load. This is frustrating, because I want to surf the Internet and play ...
  • user-removed
  • Not applicable
  • 1870 Views
  • 6 replies
  • 0 likes
  • 1870 Views
  • 6 replies
  • 0 likes

Playlist re-shuffle on resume

Sorry if this has been discussed before, I tried to search for the issue but couldn’t find anything about it. I have been using Spotify (Premium) for over 5 months now. I have only used it on Android (Note 5/7 and now S7 Edge). The problem I am havin...

  • Visitor
  • Sorry if this has been discussed before, I tried to search for the issue but couldn’t find anything about it. I have been using Spotify (Premium) for over 5 months now. I have only used it on Android...
  • user-removed
  • Not applicable
  • 802 Views
  • 5 replies
  • 0 likes
  • 802 Views
  • 5 replies
  • 0 likes

Local problems

HeyI've Tried to Import a Song that i downloaded from youtube and I can play it on my Desktop but when i Put it into a playlist i cant download it Onto my s7. What can i do?

  • Casual Listener
  • Hey I've Tried to Import a Song that i downloaded from youtube and I can play it on my Desktop but when i Put it into a playlist i cant download it Onto my s7. What can i do?
  • Hilger98
  • Casual Listener
  • 190 Views
  • 4 replies
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  • 190 Views
  • 4 replies
  • 0 likes

Skip track buttons not working on bluetooth

HiWhen I connect spotify to my car step via Bluetooth I can't get the skip track buttons to work.It works fine with other apps like music player etc but just not spotify.Is there a way to get this to workI can skip from the luck screen just not the p...

  • Newbie
  • Hi When I connect spotify to my car step via Bluetooth I can't get the skip track buttons to work. It works fine with other apps like music player etc but just not spotify. Is there a way to...
  • Joe
  • Community Legend
  • 15277 Views
  • 1 replies
  • 1 likes
  • 15277 Views
  • 1 replies
  • 1 likes

Connect: Delete a Device?

Hello Community,i often use the Connect Feature in the Spotify Android app to listen to music via my Raumfeld Connector.What annoys me is a unknown Chromecast Device, which is probably a neighbours' property, that appears in the Connect >Connect to a...

  • Newbie
  • Hello Community, i often use the Connect Feature in the Spotify Android app to listen to music via   my Raumfeld Connector . What annoys me is a unknown Chromecast Device, which is ...
  • Joe
  • Community Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Issues streaming music on Samsung Note 5

I keep getting a message "This song is not available, " for both downloaded songs and while streaming. I've done a reinstall, restarted my phone several times and cleared saved data, yet nothing has worked. I'm on the latest update. Version 6.5.0.181...

  • Newbie
  • I keep getting a message "This song is not available, " for both downloaded songs and while streaming. I've done a reinstall, restarted my phone several times and cleared saved data, yet nothing has ...
  • Joe
  • Community Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Can't use offline functions (I'm premium)

I'm premium and all the other functions work well, but everytime I try to open Spotify on my cellphone (and the last time I used was offline) it says shows the message that I'm offline and need to connect to the internet?? So I always have to use my ...

  • Casual Listener
  • I'm premium and all the other functions work well, but everytime I try to open Spotify on my cellphone (and the last time I used was offline) it says shows the message that I'm offline and need to co...
  • Thaistressada
  • Casual Listener
  • 171 Views
  • 2 replies
  • 0 likes
  • 171 Views
  • 2 replies
  • 0 likes

Spotify cousing sd-card crash

Sportify is cousing my whole micro sd card to crash, the file cousing the carsh is:Android\data\com.spotify.music\files\spotifycache\marcury.db, the file can´t be removed or as soon you click on it the sdcards disconnect. the crash is not just when a...

  • Casual Listener
  • Sportify is cousing my whole micro sd card to crash, the file cousing the carsh is: Android\data\com.spotify.music\files\spotifycache\marcury.db, the file can´t be removed or as soon you click on it...
  • OrionNorth
  • Casual Listener
  • 477 Views
  • 6 replies
  • 0 likes
  • 477 Views
  • 6 replies
  • 0 likes

Spotify will resave music after being removed

I have downloaded entire albums in order to discover new songs from that artist. But when there's a song i don't like, i delete it. Problem is, spotify will resave those songs automatically and randomly. I only find out as i listen throughout the day...

  • Regular
  • I have downloaded entire albums in order to discover new songs from that artist. But when there's a song i don't like, i delete it. Problem is, spotify will resave those songs automatically and rando...
  • Joe
  • Community Legend
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

[Discover] View previous Discover Weekly playlists

How do you rest the backround photo for the discover weekly tab/box so it's not a picture of my x. I have deleted all photos on my phone and it still shows up.

  • Newbie
  • How do you rest the backround photo for the discover weekly tab/box so it's not a picture of my x. I have deleted all photos on my phone and it still shows up.
  • 86 Views
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  • 86 Views
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Don't share music activity on spotify

Hi everyone,On desktop app we can disable the "share activity on spotify" fonctionnality. But on the mobile we just can disable "share activity on facebook".That means we must share our music activity on spotify, or permanently use the private sessio...

  • Casual Listener
  • Hi everyone, On desktop app we can disable the "share activity on spotify" fonctionnality. But on the mobile we just can disable " share activity on facebook". That means we must share ...
  • Joe
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Solved!! Impossible to download to SD memory card

Hi,I am using a Motorola Moto X 3rd generation with Android Marshmallow and Spotify 6.5.0.1816.Added a brand new SanDisk Micro SD XC I 64gb memory card. Although I followed most of the suggested solutions on this forum and my memory-card being availa...

  • Casual Listener
  • Hi, I am using a Motorola Moto X 3rd generation with Android Marshmallow and Spotify 6.5.0.1816. Added a brand new SanDisk Micro SD XC I 64gb memory card.   Although I followed most of the s...
  • edeezine
  • Casual Listener
  • 468 Views
  • 2 replies
  • 0 likes
  • Android
    sd card troubleshooting
  • 468 Views
  • 2 replies
  • 0 likes

How to roll back spotify

Hey guys, Quick question, how do i roll back my android spotify? I really dont like the new version, mostly for the fact that eventhough i have premium i still get suggestions at the end of my playlists. I mean, i made this playlist, i have put in th...

  • Roadie
  • Hey guys,   Quick question, how do i roll back my android spotify?  I really dont like the new version, mostly for the fact that eventhough i have premium i still get suggestions at the ...
  • user-removed
  • Not applicable
  • 8512 Views
  • 1 replies
  • 4 likes
  • 8512 Views
  • 1 replies
  • 4 likes

Android app periodically re-downloads all offline tracks

I have a Spotify Premium account, which I use on a Samsung S7 Edge. Every few weeks, it re-downloads every single offline track (about 2800 in total).This is mildly irritating when I'm at home (battery drain), a little more so when out and about in t...

  • Regular
  • I have a Spotify Premium account, which I use on a Samsung S7 Edge. Every few weeks, it re-downloads every single offline track (about 2800 in total). This is mildly irritating when I'm at home (bat...
  • mistermark10
  • Regular
  • 192 Views
  • 2 replies
  • 0 likes
  • 192 Views
  • 2 replies
  • 0 likes

Playing random songs

Tracks are not being played in order. I cant find any Random button active. Im a Premium user. Samsung S4. Android 5.0.1. Thanks

  • Newbie
  • Tracks are not being played in order. I cant find any Random button active. Im a Premium user. Samsung S4. Android 5.0.1. Thanks
  • user-removed
  • Not applicable
  • 256 Views
  • 3 replies
  • 1 likes
  • 256 Views
  • 3 replies
  • 1 likes

Solved!! no internet

If I am running android car play. Does it take data from your phone if there is no internet connection?????

  • Newbie
  • If I am running android car play. Does it take data from your phone if there is no internet connection?????
  • andersend27
  • Music Fan
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes