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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 38764 Views
  • 65 replies
  • 25 likes
  • 38764 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 875753 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 875753 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 25960 Views
  • 4 replies
  • 0 likes
  • 25960 Views
  • 4 replies
  • 0 likes

Songs not playing

Hey, Im not able to play any music on my spotify app on myandroid, however it works totally fine on my PC. The play button is unresponsive on my Android

  • Casual Listener
  • Hey, Im not able to play any music on my spotify app on myandroid, however it works totally fine on my PC. The play button is unresponsive on my Android
  • Joe
  • Community Legend
  • 353 Views
  • 3 replies
  • 0 likes
  • 353 Views
  • 3 replies
  • 0 likes

Superuser Contribution Canciones no disponibles

Algunas canciones que escuchaba ahora se encuentran "no disponibles" ¿por qué?

  • Newbie
  • Algunas canciones que escuchaba ahora se encuentran "no disponibles" ¿por qué?
  • Julian
  • Moderator
  • 6153 Views
  • 1 replies
  • 0 likes
  • 6153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song stops playing after a while

Hi I need helpWhen I want to listen to some songs (only a few) they stop playing after like 1.30-2 minIs there any way to fix it ?--> LG G4 AndroidI already reinstalled it but it didnt work Stefan

  • Newbie
  • Hi I need help When I want to listen to some songs (only a few) they stop playing after like 1.30-2 min Is there any way to fix it ? --> LG G4 Android I already reinstalled it but it didnt wor...
  • Julian
  • Moderator
  • 389 Views
  • 1 replies
  • 1 likes
  • 389 Views
  • 1 replies
  • 1 likes

[Android][Other] Memory problem

My phones memory goes full and spotify is more than 2.5 gb. I want to take it sd card from phone sd. But I can't. Is can be?

  • Newbie
  • My phones memory goes full and spotify is more than 2.5 gb. I want to take it sd card from phone sd. But I can't. Is can be?
  • Joe
  • Community Legend
  • 458 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 458 Views
  • 1 replies
  • 0 likes

Superuser Contribution Download Playlist

During the period that i have used Spotify premium i have to download the same songs at least three times when i have downloaded a long time ago and when a i enter to the playlist it appears that i haven t downloaded it

  • Newbie
  • During the period that i have used Spotify premium i have to download the same songs at least three times when i have downloaded a long time ago and when a i enter to the playlist it appears that i h...
  • Julian
  • Moderator
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

Superuser Contribution You can only play music offline for a maximum of 3 devices?

I got this message when I opened my Spotify app. Now, the problem is I haven't synced or even used any other device other than my Android to play music on Spotify. Now all my offline music is gone and as a paying customer, this is one of the most fru...

  • Newbie
  • I got this message when I opened my Spotify app. Now, the problem is I haven't synced or even used any other device other than my Android to play music on Spotify. Now all my offline music is gone an...
  • Julian
  • Moderator
  • 553 Views
  • 1 replies
  • 0 likes
  • 553 Views
  • 1 replies
  • 0 likes

Spotify will not see my new Google Cast speaker - Vizio Crave 360

I just bought a new Vizio Crave 360 Google Cast speaker. The Spotify app will not see the speaker as an available device. It can be seen and casted to from the Vizio app as well as Google Play Music. I've spoken with Vizio tech support and they are t...

  • Regular
  • I just bought a new Vizio Crave 360 Google Cast speaker. The Spotify app will not see the speaker as an available device. It can be seen and casted to from the Vizio app as well as Google Play Music....
  • pdampier
  • Casual Listener
  • 4833 Views
  • 24 replies
  • 2 likes
  • 4833 Views
  • 24 replies
  • 2 likes

Superuser Contribution NO PUEDO INICIAR SESION

ME PUEDEN AYUDAR NO PUEDO INICIAR SESION EN MI DISPOSITIVO MOVIL, SI YO ME CONECTO DESDE UN EQUIPO DE COMPUTO PUEDO ACCESAR EL PROBLEMA ES CUANDO QUIERO AGREGARLO A MI TELEFONO ME ARROJA UN ERROR DON DE DICE QUE NO ESTOY SUSCRITA Y SI INTENTO REGISTR...

  • Newbie
  • ME PUEDEN AYUDAR NO PUEDO INICIAR SESION EN MI DISPOSITIVO MOVIL, SI YO ME CONECTO DESDE UN EQUIPO DE COMPUTO PUEDO ACCESAR EL PROBLEMA ES CUANDO QUIERO AGREGARLO A MI TELEFONO ME ARROJA UN ERROR DON...
  • Julian
  • Moderator
  • 646 Views
  • 1 replies
  • 0 likes
  • 646 Views
  • 1 replies
  • 0 likes

offline dosn'twork

When i set spotify to offline it dosnt play songs what do I do....yes I have premium

  • Casual Listener
  • When i set spotify to offline it dosnt play songs what do I do....yes I have premium
  • THATONEGUYgamin
  • Casual Listener
  • 334 Views
  • 2 replies
  • 0 likes
  • 334 Views
  • 2 replies
  • 0 likes

Superuser Contribution My spotify app is malfunctioning

Hi, I was updating my spotify app then suddenly after it updates I can’t seem to log in because everytime I open the app it immediately closes. I also tried uninstalling it then installing it again and I also restarted my phone and still the problem ...

  • Newbie
  • Hi, I was updating my spotify app then suddenly after it updates I can’t seem to log in because everytime I open the app it immediately closes. I also tried uninstalling it then installing it again a...
  • Julian
  • Moderator
  • 468 Views
  • 1 replies
  • 0 likes
  • 468 Views
  • 1 replies
  • 0 likes

Superuser Contribution Loosing my offline content

Hi.Recently all my offline context keeps disappearing, it's really frustrating now.I read on here it might be my SD CARD. So I went and bought a brand new one two days ago. Now it's happening again!Basically not getting what I'm paying for? Please he...

  • Casual Listener
  • Hi. Recently all my offline context keeps disappearing, it's really frustrating now. I read on here it might be my SD CARD. So I went and bought a brand new one two days ago. Now it's happening a...
  • Julian
  • Moderator
  • 295 Views
  • 1 replies
  • 1 likes
  • 295 Views
  • 1 replies
  • 1 likes

Honor 8: Spotify crash issue (video included)

Hi! After trying several suggestions from the internet, I got to the point where only this might help..The issue: Spotify keeps randomly crashing on me or "boobing" out and it turns into a white screen or crashes on the whole (regular usage). I somet...

  • Casual Listener
  • Hi! After trying several suggestions from the internet, I got to the point where only this might help.. The issue:  Spotify keeps randomly crashing on me or "boobing" out and it turns into a...
  • Desinika
  • Casual Listener
  • 1072 Views
  • 1 replies
  • 0 likes
  • 1072 Views
  • 1 replies
  • 0 likes

Tracks that are NOT on my playlist are playing in playlist shuffle mode

I post this on the Android Help because I have an Android. It seems like this could be a problem found with other devices, but so far I haven't experienced it on my desktop. I have a small playlist (which I'm still adding to) that I like to play when...

  • Newbie
  • I post this on the Android Help because I have an Android. It seems like this could be a problem found with other devices, but so far I haven't experienced it on my desktop. I have a small playl...
  • Joe
  • Community Legend
  • 1860 Views
  • 4 replies
  • 0 likes
  • shuffle
    Shuffle in playlists
  • 1860 Views
  • 4 replies
  • 0 likes

Spotify Business for Android

Hi guys! A quick question.I`m planning on getting a business Spotify account, but it looks to me that it`s only available for iOS or Windows.Does anyone knows if there are business account options also for Android users?Thank you in advance

  • Newbie
  • Hi guys! A quick question. I`m planning on getting a business Spotify account, but it looks to me that it`s only available for iOS or Windows. Does anyone knows if there are business account option...
  • Hubo
  • Community Legend
  • 1185 Views
  • 1 replies
  • 0 likes
  • 1185 Views
  • 1 replies
  • 0 likes

Spotify primium 1 maand werkt niet via smartphone

Haai, Ik heb spotify primium, 1 maand omdat ik gene creditcard heb. Op de laptop kan ik afspelen op mijn sonos. Op de sonosapp kan ik via de spotify wel nummers kiezen maar als ik ze dan wil afspelen doet hij dat niet en geeft een pop up dat ik geen ...

  • Newbie
  • Haai,   Ik heb spotify primium, 1 maand omdat ik gene creditcard heb. Op de laptop kan ik afspelen op mijn sonos. Op de sonosapp kan ik via de spotify wel nummers kiezen maar als ik ze dan wil...
  • Hubo
  • Community Legend
  • 477 Views
  • 1 replies
  • 0 likes
  • 477 Views
  • 1 replies
  • 0 likes

Solved!! MP3 playback with Spotify Android?

I use Spotify on my desktop PC and on my Galaxy S2. Great program on both systems but... I find however very annoying that i can play my MP3 stored on my HDD on PC, but not to able to scan and play my MP3 files stored on external card on Galaxy S2. I...

  • Casual Listener
  • I use Spotify on my desktop PC and on my Galaxy S2. Great program on both systems but...   I find however very annoying that i can play my MP3 stored on my HDD on PC, but not to able to scan...
  • user-removed
  • Not applicable
  • 17415 Views
  • 15 replies
  • 0 likes
  • 17415 Views
  • 15 replies
  • 0 likes

Superuser Contribution [Resolved] Spotify Offline - Check Here

Hola, tengo un problema con mi movil, que apenas hoy me sucedió, al estar sin coneccion a Internet no puedo ver ni escuchar las canciones que e descargado excepto las de mi playlist y cada vez que reinicio spotify me sale como si no hubiera descargad...

  • Newbie
  • Hola, tengo un problema con mi movil, que apenas hoy me sucedió, al estar sin coneccion a Internet no puedo ver ni escuchar las canciones que e descargado excepto las de mi playlist y cada vez que re...
  • Maria_B
  • Moderator
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Solved!! Local files

Hello there!i have just worked out why my local files wouldnt work, they were in an unsupported format, but i am still unable to listen on my andriod phone, if anyone has any ideas please help?thanks

  • Regular
  • Hello there! i have just worked out why my local files wouldnt work, they were in an unsupported format, but i am still unable to listen on my andriod phone, if anyone has any ideas please help? th...
  • Joe
  • Community Legend
  • 692 Views
  • 8 replies
  • 0 likes
  • 692 Views
  • 8 replies
  • 0 likes

The advertisement claimed 30 day free trial but I only received 7 day free trial

When I first saw the advertisement it claimed a free 30 day trial, however the offer I received was only 7 days. Please upgrade my plan

  • Newbie
  • When I first saw the advertisement it claimed a free 30 day trial, however the offer I received was only 7 days. Please upgrade my plan
  • Joe
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes