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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

389237 Views

545 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8087 Views

0 replies

7 likes

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Can't download songs for offline mode

I am using a Samsung Galaxy A8 and recently, all 1004 of my offline songs have been deleted. I've tried reinstalling the app and clearing storage data but it only made it worse to where when I'm downloading the songs and i hit the stop download butto...

Newbie

I am using a Samsung Galaxy A8 and recently, all 1004 of my offline songs have been deleted. I've tried reinstalling the app and clearing storage data but it only made it worse to where when I'm down...

385 Views

0 replies

0 likes

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PLAY OFFLINE WITHOUT USING OFFLINE MODE

I CAN PLAY MY DOWNLOADED SONGS OFFLINE EVEN THOUGH I AM NOT ACTIVATING MY OFFLINE MODE. AND MY OFFLINE DAYS STAYS 29. WHY AM I SO LUCKY?

Casual Listener

I CAN PLAY MY DOWNLOADED SONGS OFFLINE EVEN THOUGH I AM NOT ACTIVATING MY OFFLINE MODE. AND MY OFFLINE DAYS STAYS 29. WHY AM I SO LUCKY?  

336 Views

0 replies

0 likes

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PLAY OFFLINE WITHOUT USING OFFLINE MODE

I CAN PLAY MY DOWNLOADED SONGS OFFLINE EVEN THOUGH I AM NOT ACTIVATING MY OFFLINE MODE. AND MY OFFLINE DAYS STAYS 29. WHY AM I SO LUCKY?

Casual Listener

I CAN PLAY MY DOWNLOADED SONGS OFFLINE EVEN THOUGH I AM NOT ACTIVATING MY OFFLINE MODE. AND MY OFFLINE DAYS STAYS 29. WHY AM I SO LUCKY?  

287 Views

0 replies

0 likes

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Superuser Contribution SPOTIFY CONSOME MUITOS DADOS

Há algum tempo venho utilizando o spotify, e ele está consumindo quase 1Gb por 2horas de música reproduzida, é a mesma playlist na qual eu escuta por 4/5horas e consumia 20mb.

Newbie

Há algum tempo venho utilizando o spotify, e ele está consumindo quase 1Gb por 2horas de música reproduzida, é a mesma playlist na qual eu escuta por 4/5horas e consumia 20mb.

aleeraser

Casual Listener

1355 Views

2 replies

0 likes

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Spotify charging me twice

First I subscribed to Spotify premium for my phone only. After I got charged, I opened Spotify and it says your last payment didn't work. I went to the Spotify website and checked my account it is subscribed to Spotify Premium until April 20

Casual Listener

First I subscribed to Spotify premium for my phone only. After I got charged, I opened Spotify and it says your last payment didn't work. I went to the Spotify website and checked my account it is su...

280 Views

0 replies

0 likes

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Can't find all songs of the Artist

Hello all, I have a spotify premium account and I was wondering why i couldn't find songs by an artist in Germany (K. I. Z) when I used spotify of my other friends I could find all their songs but when I use my spotify I could only find some songs by...

Newbie

Hello all, I have a spotify premium account and I was wondering why i couldn't find songs by an artist in Germany (K. I. Z) when I used spotify of my other friends I could find all their songs but wh...

Slim96

Regular

464 Views

1 replies

0 likes

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Can't add songs to playlists since last update... Please help

I try to do like I always do to add a song to a playlist, press the three little dots button, press add to playlist, but when I press this it just closes the menu instead of showing me all my playlists like usual. I tried restarting the app, tried wi...

Newbie

I try to do like I always do to add a song to a playlist, press the three little dots button, press add to playlist, but when I press this it just closes the menu instead of showing me all my playlis...

Emsela80

Casual Listener

1577 Views

4 replies

2 likes

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trouble streaming to chromecast from phone?

Ive been trying to steaming spotify to my chromecast on the tv downstairs, but occassionally the option to select the cromecast is greyed out, when other people are watching the tv and not actually using the chromecast the option to stream is there. ...

Casual Listener

Ive been trying to steaming spotify to my chromecast on the tv downstairs, but occassionally the option to select the cromecast is greyed out, when other people are watching the tv and not actually u...

340 Views

0 replies

0 likes

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Music dips and sounds poor whilst on call

So sometimes I like to listen to music whilst I'm on a call if I'm on a long call mainly. However, when I do, the background noise coming from the other end makes the music dip in volume and it gets really jittery and it just sounds really bad. It on...

Newbie

So sometimes I like to listen to music whilst I'm on a call if I'm on a long call mainly.  However, when I do, the background noise coming from the other end makes the music dip in volume a...

318 Views

0 replies

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Superuser Contribution ALL music keeps disappearing

Hi, I keep finding that ALL the music I have downloaded is no longer downloaded and I have to go through the whole process again. This is happening regularly and I am getting mighty bored with it now.Please can Spotify explain what is going on and ho...

Casual Listener

Hi, I keep finding that ALL the music I have downloaded is no longer downloaded and I have to go through the whole process again. This is happening regularly and I am getting mighty bored with it now...

blueloublou

Casual Listener

501 Views

3 replies

0 likes

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Solved!! Premium or no premiun

Hello everyoneSorry if this subject has been covered already, but I am a bit of a numpty at these things and would just like an answer in normal person speak not fluent geek!! I have a playlist that I am quite proud of, and have managed to connect my...

Casual Listener

Hello everyone Sorry if this subject has been covered already, but I am a bit of a numpty at these things and would just like an answer in normal person speak not fluent geek!!   I have a pla...

Jacob

Community Legend

893 Views

3 replies

0 likes

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Solved!! Can't play playlists

I have Samsung Galaxy S3 Premium subscription version 0.7.4.608.g206dal79 I can only use the shuffle play button to play my playlists. I can't pick the individual song I want to hear. I also get songs that are not on the playlist when I'm trying to l...

Regular

I have Samsung Galaxy S3 Premium subscription version 0.7.4.608.g206dal79   I can only use the shuffle play button to play my playlists. I can't pick the individual song I want to hear. I ...

Rory2158

Newbie

10628 Views

4 replies

0 likes

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Sound quality

While puttingmy earphones on The sound quality drops when i lock the screen.i hope the problem is not from the phone.

Newbie

While putting my earphones on The sound quality drops when i lock the screen.i hope the problem is not from the phone.

318 Views

0 replies

0 likes

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Solved!! Party mode missing

I am missing party mode on my galaxy s7 edge. I believe it has something to do with the 7/19 update. I have restarted phone, no luck. Logged out, restarted , and tried with no luck. Unistalled, restarted, and reinstalled with no luck. Please help

Casual Listener

I am missing party mode on my galaxy s7 edge. I believe it has something to do with the 7/19 update. I have restarted phone, no luck. Logged out, restarted , and tried with no luck. Unistalled, resta...

donferdi

Newbie

1238 Views

3 replies

0 likes

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Extras drop down list jumps to the left

Build: 8.1.0 betaSteps:1. Navigate to any album2. Tap Download3. Tap Extras button (3 dots in the right upper corner)Result: with next screen update (downloading status) Extras drop down list jumps to the left side of the screen

Newbie

Build: 8.1.0 beta Steps: 1. Navigate to any album 2. Tap Download 3. Tap Extras button (3 dots in the right upper corner) Result: with next screen update (downloading status) Extras drop down li...

231 Views

0 replies

0 likes

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Superuser Contribution Music downloaded but not available

Hi,I downloaded all my music to my Android device ( Galaxy S4 GT-9515L Value Edition) with Android 5.0.1, 2 days ago I was using Spotify as usual, I close the App and moments later, I opened Spotify and all my music that I have downloaded before it w...

Casual Listener

Hi, I downloaded all my music to my Android device ( Galaxy S4 GT-9515L Value Edition) with Android 5.0.1, 2 days ago I was using Spotify as usual, I close the App and moments later, I opened Spotif...

benjaminibm

Casual Listener

430 Views

2 replies

0 likes

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Solved!! Offline Playlist not available when offline

Hey guys, actually I'm a premium user and I downloaded my playlists lately. Unfortunately, I'm not able to play these lists, when my device has no internet connection, although they are downloaded! Sitting in the train back home every weekend the int...

Newbie

Hey guys,   actually I'm a premium user and I downloaded my playlists lately.   Unfortunately, I'm not able to play these lists, when my device has no internet connection, although ...

gkmackey

Regular

9733 Views

14 replies

2 likes

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  • 2 likes

Constant ads

Spotify will give me an ad saying "now enjoy the next thirty minutes of ad-free music."Then it will play 4 or five ads after that and give me the same notice that I know have thirty minutes to listen ad-free. I don't. When I tried to contact customer...

Newbie

Spotify will give me an ad saying "now enjoy the next thirty minutes of ad-free music."Then it will play 4 or five ads after that and give me the same notice that I know have thirty minutes to listen...

chloe_evernham

Music Fan

544 Views

1 replies

0 likes

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Last.fm

I don't know if this has been posted yet but it's getting to the point of being annoying. I notice that you have scrobbling on the app. I put in my credentials and it's saying that my username and/or password is wrong. I logged on to the last.FM webs...

Casual Listener

I don't know if this has been posted yet but it's getting to the point of being annoying. I notice that you have scrobbling on the app. I put in my credentials and it's saying that my username and/or...

damianb3

Casual Listener

375 Views

2 replies

0 likes

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Solved!! Downloads

Why can I only download 2923 songs on my phone not 3333. I have only downloaded standard songs i.e. 3-4 mins not classical

Regular

Why can I only download 2923 songs on my phone not 3333. I have only downloaded standard songs i.e. 3-4 mins not classical 

Sevenbells

Regular

862 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes