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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375529 Views

541 replies

34 likes

Account
Free
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  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7532 Views

0 replies

7 likes

  • 7532 Views
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  • 7 likes

Music dips and sounds poor whilst on call

So sometimes I like to listen to music whilst I'm on a call if I'm on a long call mainly. However, when I do, the background noise coming from the other end makes the music dip in volume and it gets really jittery and it just sounds really bad. It on...

Newbie

So sometimes I like to listen to music whilst I'm on a call if I'm on a long call mainly.  However, when I do, the background noise coming from the other end makes the music dip in volume a...

310 Views

0 replies

0 likes

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Superuser Contribution ALL music keeps disappearing

Hi, I keep finding that ALL the music I have downloaded is no longer downloaded and I have to go through the whole process again. This is happening regularly and I am getting mighty bored with it now.Please can Spotify explain what is going on and ho...

Casual Listener

Hi, I keep finding that ALL the music I have downloaded is no longer downloaded and I have to go through the whole process again. This is happening regularly and I am getting mighty bored with it now...

blueloublou

Casual Listener

487 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Premium or no premiun

Hello everyoneSorry if this subject has been covered already, but I am a bit of a numpty at these things and would just like an answer in normal person speak not fluent geek!! I have a playlist that I am quite proud of, and have managed to connect my...

Casual Listener

Hello everyone Sorry if this subject has been covered already, but I am a bit of a numpty at these things and would just like an answer in normal person speak not fluent geek!!   I have a pla...

Jacob

Community Legend

868 Views

3 replies

0 likes

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Solved!! Can't play playlists

I have Samsung Galaxy S3 Premium subscription version 0.7.4.608.g206dal79 I can only use the shuffle play button to play my playlists. I can't pick the individual song I want to hear. I also get songs that are not on the playlist when I'm trying to l...

Regular

I have Samsung Galaxy S3 Premium subscription version 0.7.4.608.g206dal79   I can only use the shuffle play button to play my playlists. I can't pick the individual song I want to hear. I ...

Rory2158

Newbie

10604 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Sound quality

While puttingmy earphones on The sound quality drops when i lock the screen.i hope the problem is not from the phone.

Newbie

While putting my earphones on The sound quality drops when i lock the screen.i hope the problem is not from the phone.

297 Views

0 replies

0 likes

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Solved!! Party mode missing

I am missing party mode on my galaxy s7 edge. I believe it has something to do with the 7/19 update. I have restarted phone, no luck. Logged out, restarted , and tried with no luck. Unistalled, restarted, and reinstalled with no luck. Please help

Casual Listener

I am missing party mode on my galaxy s7 edge. I believe it has something to do with the 7/19 update. I have restarted phone, no luck. Logged out, restarted , and tried with no luck. Unistalled, resta...

donferdi

Newbie

1204 Views

3 replies

0 likes

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Extras drop down list jumps to the left

Build: 8.1.0 betaSteps:1. Navigate to any album2. Tap Download3. Tap Extras button (3 dots in the right upper corner)Result: with next screen update (downloading status) Extras drop down list jumps to the left side of the screen

Newbie

Build: 8.1.0 beta Steps: 1. Navigate to any album 2. Tap Download 3. Tap Extras button (3 dots in the right upper corner) Result: with next screen update (downloading status) Extras drop down li...

223 Views

0 replies

0 likes

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Superuser Contribution Music downloaded but not available

Hi,I downloaded all my music to my Android device ( Galaxy S4 GT-9515L Value Edition) with Android 5.0.1, 2 days ago I was using Spotify as usual, I close the App and moments later, I opened Spotify and all my music that I have downloaded before it w...

Casual Listener

Hi, I downloaded all my music to my Android device ( Galaxy S4 GT-9515L Value Edition) with Android 5.0.1, 2 days ago I was using Spotify as usual, I close the App and moments later, I opened Spotif...

benjaminibm

Casual Listener

422 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Offline Playlist not available when offline

Hey guys, actually I'm a premium user and I downloaded my playlists lately. Unfortunately, I'm not able to play these lists, when my device has no internet connection, although they are downloaded! Sitting in the train back home every weekend the int...

Newbie

Hey guys,   actually I'm a premium user and I downloaded my playlists lately.   Unfortunately, I'm not able to play these lists, when my device has no internet connection, although ...

gkmackey

Regular

9630 Views

14 replies

2 likes

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  • 14 replies
  • 2 likes

Constant ads

Spotify will give me an ad saying "now enjoy the next thirty minutes of ad-free music."Then it will play 4 or five ads after that and give me the same notice that I know have thirty minutes to listen ad-free. I don't. When I tried to contact customer...

Newbie

Spotify will give me an ad saying "now enjoy the next thirty minutes of ad-free music."Then it will play 4 or five ads after that and give me the same notice that I know have thirty minutes to listen...

chloe_evernham

Music Fan

528 Views

1 replies

0 likes

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Last.fm

I don't know if this has been posted yet but it's getting to the point of being annoying. I notice that you have scrobbling on the app. I put in my credentials and it's saying that my username and/or password is wrong. I logged on to the last.FM webs...

Casual Listener

I don't know if this has been posted yet but it's getting to the point of being annoying. I notice that you have scrobbling on the app. I put in my credentials and it's saying that my username and/or...

damianb3

Casual Listener

335 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Downloads

Why can I only download 2923 songs on my phone not 3333. I have only downloaded standard songs i.e. 3-4 mins not classical

Regular

Why can I only download 2923 songs on my phone not 3333. I have only downloaded standard songs i.e. 3-4 mins not classical 

Sevenbells

Regular

754 Views

6 replies

0 likes

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  • 6 replies
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Wifi only?

How do I set up Spotify on Android so it only streams when connected to wifi?or does not stream when wifi is not available and would use data?

Newbie

How do I set up Spotify on Android so it only streams when connected to wifi? or does not stream when wifi is not available and would use data?

MartinStoichkov

Community Legend

3742 Views

1 replies

8 likes

  • 3742 Views
  • 1 replies
  • 8 likes

i'm not following anyone but...

i still have 6 followings. Could this be solved as soon as possible and it's cringy af haha

Casual Listener

i still have 6 followings. Could this be solved as soon as possible and it's cringy af haha

MartinStoichkov

Community Legend

262 Views

1 replies

0 likes

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  • 1 replies
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Removing songs from playlists / entire playlists

Hi,I have a question. If I remove from a playlist one or more songs, or I remove a entire playlist, those songes will be removed from the cache of my phone? Indeed I have Premium and I hav dowloaded all ym playlists but sometimes i remove songs / pla...

Casual Listener

Hi, I have a question. If I remove from a playlist one or more songs, or I remove a entire playlist, those songes will be removed from the cache of my phone?   Indeed I have Premium and I hav...

MartinStoichkov

Community Legend

281 Views

1 replies

0 likes

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  • 1 replies
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Spotify suddenly will only let me Shuffle play

**bleep** just happened to my Spotify. For some reason it is telling me to upgrade premium just to play a song, **bleep** is this **bleep**. I understand that this is supposed to be a premium feature but that's stupid af, plus I've had the ability to...

Newbie

**bleep** just happened to my Spotify. For some reason it is telling me to upgrade premium just to play a song, **bleep** is this **bleep**. I understand that this is supposed to be a premium feature...

MartinStoichkov

Community Legend

1555 Views

1 replies

0 likes

  • 1555 Views
  • 1 replies
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Issue with Android tablets

I'm having issues with my mum's tablet and playback on Bose soundlink. When connected to the speaker on Bluetooth, there are intermittent connection issues - songs pause and searching is non existent. Unpair the speaker and the issue stops with spoti...

Newbie

I'm having issues with my mum's tablet and playback on Bose soundlink. When connected to the speaker on Bluetooth, there are intermittent connection issues - songs pause and searching is non existent...

232 Views

0 replies

0 likes

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Hilfe auf deutsch für android

Habe seit heute spotify premium und ich habe auch den Beleg per email bekommen. Leider funktioniert das bei der App einfach nicht. Habe mich schon ab und wieder angemeldet und die App auch gelöscht und wieder gedownloadet aber nichts funktioniert. Bi...

Newbie

Habe seit heute spotify premium und ich habe auch den Beleg per email bekommen. Leider funktioniert das bei der App einfach nicht. Habe mich schon ab und wieder angemeldet und die App auch gelöscht u...

Maxim

Spotify Star

1776 Views

1 replies

0 likes

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30 day trial??

So I signed up for the "30day trial" but it says my trial is over March 25th.....That's not 30 days

Casual Listener

So I signed up for the "30day trial" but it says my trial is over March 25th.....That's not 30 days 😡😡

Joe

Community Legend

454 Views

3 replies

0 likes

  • 454 Views
  • 3 replies
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cannot add to playlist since update

I think there was an update when you click the drop down for a song or album and click save, download or add to playlist it doesn't work at all. I have removed Spotify and reinstalled still the same

Newbie

I think there was an update when you click the drop down for a song or album and click save, download or add to playlist it doesn't work at all. I have removed Spotify and reinstalled still the same

roko1

Regular

610 Views

5 replies

2 likes

  • 610 Views
  • 5 replies
  • 2 likes