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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

115221 Views

27 replies

4 likes

  • 115221 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

231635 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 231635 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

591121 Views

79 replies

3 likes

  • 591121 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

485610 Views

580 replies

42 likes

Account
Free
  • 485610 Views
  • 580 replies
  • 42 likes

Android 7 No Lockscreen Notifications for Spotify

Have a Samsung S7 edge which just got pushed an update to Android 7 (verizon) and now the lockscreen does not work for spotify. You need to unlock then it shows up in the notifications. Worked fine on Android 6. Please fix this, went through all the ...

Newbie

Have a Samsung S7 edge which just got pushed an update to Android 7 (verizon) and now the lockscreen does not work for spotify. You need to unlock then it shows up in the notifications. Worked fine o...

510 Views

0 replies

0 likes

  • 510 Views
  • 0 replies
  • 0 likes

subfolder

hi,can anyone tell me if it's possible to organise my playlists into sub folders at the moment I have 94 playlists but one of the ones I constantly update is towards the bottom if I get sub folders I can arrange into artists / genre etcthis is for an...

Casual Listener

hi, can anyone tell me if it's possible to organise my playlists into sub folders at the moment I have 94 playlists but one of the ones I constantly update is towards the bottom if I get sub folde...

ritchie2yk

Casual Listener

1041 Views

2 replies

0 likes

  • 1041 Views
  • 2 replies
  • 0 likes

Viewing friends/followers activity through spotify app?

Is it possible to view what friends and followers are listening to through the spotify app on Samsung S7?

Newbie

Is it possible to view what friends and followers are listening to through the spotify app on Samsung S7?

337 Views

0 replies

0 likes

  • 337 Views
  • 0 replies
  • 0 likes

mobile app play next and search

Sometimes it is impossible to add a song to the "play next" due to poor internet connection eventhough the full play list is available in offline mode. To bypass this issue I have to turn off mobile data for my cellphone (also makes me unable to play...

Newbie

Sometimes it is impossible to add a song to the "play next" due to poor internet connection eventhough the full play list is available in offline mode. To bypass this issue I have to turn off mobile ...

370 Views

0 replies

0 likes

  • 370 Views
  • 0 replies
  • 0 likes

Solved!! Songs won't play

When I'm using Spotify, there are certain songs that won't play. I don't mean the gray, unplayable ones either. I'm talking about ones that simply stay at zero. I've tried reinstalling it and this doesn't help. Anyone know how to fix this?

Newbie

When I'm using Spotify, there are certain songs that won't play. I don't mean the gray, unplayable ones either. I'm talking about ones that simply stay at zero. I've tried reinstalling it and this do...

Joe

Community Legend

488 Views

1 replies

0 likes

  • 488 Views
  • 1 replies
  • 0 likes

Why can't android users queue songs ?

It really bothers me that the only queue option for Android is "Add to up next", because when i queue i usually wan't to queue 3-4 songs. And with add to up next, each song i add erase one another. Please make queue option for Android.. Thanks

Newbie

It really bothers me that the only queue option for Android is "Add to up next", because when i queue i usually wan't to queue 3-4 songs. And with add to up next, each song i add erase one another. P...

CTS_AE

Regular

1089 Views

3 replies

0 likes

  • 1089 Views
  • 3 replies
  • 0 likes

Spotify freezing

Whenever listening to spotify it will intermittently freeze. I have to force close the app multiple times and it still doesn't always fix the problem. This is a serious problem when I'm running or listening to spotify for more than 5 minutes.

Newbie

Whenever listening to spotify it will intermittently freeze. I have to force close the app multiple times and it still doesn't always fix the problem. This is a serious problem when I'm running or li...

Jacob

Community Legend

666 Views

1 replies

0 likes

  • 666 Views
  • 1 replies
  • 0 likes

Can't disable shuffle function

How can I disable the shuffle button in the android app? Shuffling is a nice feature for songs, but not for audio books...

Newbie

How can I disable the shuffle button in the android app? Shuffling is a nice feature for songs, but not for audio books...

Jacob

Community Legend

450 Views

1 replies

0 likes

  • 450 Views
  • 1 replies
  • 0 likes

I payed $1 for 3 months and its been 5 or 6 months

Hello, i payed for 3 months only one dollar and its been 5 or 6 months... Will it charge me because i used a gift card... Im not sure if this is a glitch but i also am sure that i dont want a $100 bill in my mailbox! Please help me resolve this probl...

Newbie

Hello, i payed for 3 months only one dollar and its been 5 or 6 months... Will it charge me because i used a gift card... Im not sure if this is a glitch but i also am sure that i dont want a $100 bi...

Robert_W

Community Legend

474 Views

2 replies

0 likes

  • 474 Views
  • 2 replies
  • 0 likes

LG sh6 stuttering

HiI'm using spotify on my Moto g4 plus to stream to a LG sh6 soundbar and it is stuttering like crazy... This doesn't happen when I play the file locally. Help!

Newbie

Hi I'm using spotify on my Moto g4 plus to stream to a LG sh6 soundbar and it is stuttering like crazy... This doesn't happen when I play the file locally. Help!

Joe

Community Legend

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

Specific advert freezes spotify

Hi. I am running Spotify on an android tv box (android 5.1.1). Everything is/has been running well apart from one problem that has just started occurring.Spotify freezes up whenever an advert from "weetabix" is posted.the "advert" window appears with...

Newbie

Hi. I am running Spotify on an android tv box (android 5.1.1). Everything is/has been running well apart from one problem that has just started occurring. Spotify freezes up whenever an advert from ...

321 Views

0 replies

1 likes

  • 321 Views
  • 0 replies
  • 1 likes

Serious issue on Xperia Z5!

I am seriously sick of Spotify due to all problems after the last update on my Xperia Z5. Songs doesn't play when I hot play, I try to skip a song, nothing happens and the app itself is ridiculously slow. Sometimes it just shows a black screen for ag...

Casual Listener

I am seriously sick of Spotify due to all problems after the last update on my Xperia Z5. Songs doesn't play when I hot play, I try to skip a song, nothing happens and the app itself is ridiculously ...

408 Views

0 replies

0 likes

  • 408 Views
  • 0 replies
  • 0 likes

Song menu not work

Hi to everyone! Im a premium member and i have a problem with my song menu.When i try to save or add a song into a playlist the menu go away and not work and the screen return to the album cover. Anyone can help me! Thanks for the reading! Rockon!

Casual Listener

Hi to everyone! Im a premium member and i have a problem with my song menu.When i try to save or add a song into a playlist the menu go away and not work and the screen return to the album cover. Any...

Jacob

Community Legend

1106 Views

1 replies

2 likes

  • 1106 Views
  • 1 replies
  • 2 likes

Not receiving phone notifications when listening using earphones

I'm not receiving any of my phone notifications such as text messages, emails, or phone calls when I am listening to Spotify using my earphones. Is this supposed to happen?

Newbie

I'm not receiving any of my phone notifications such as text messages, emails, or phone calls when I am listening to Spotify using my earphones. Is this supposed to happen?

326 Views

0 replies

0 likes

  • 326 Views
  • 0 replies
  • 0 likes

Solved!! Old Playlists lost. Playlists of other user shown. New made playlists deleted again.

Hey Guys,I hope someone can help. Expecially from spotify staff.First, Im using Spotify for almost 2 years and im pretty happy. It does not load sometimes and seems not to have any internet connection, but I am pretty sure you guys working on it.But ...

Regular

Hey Guys, I hope someone can help. Expecially from spotify staff. First, Im using Spotify for almost 2 years and im pretty happy. It does not load sometimes and seems not to have a...

Qoes

Regular

1368 Views

7 replies

0 likes

bug
  • 1368 Views
  • 7 replies
  • 0 likes

Samsung Smart T.V not showing Playlists.

So guys I need serious help.I have a Samsung Smart Hub T.V. and Spotify Premuim.For the last two weeks its not been showing my Playlists on the Spotify app on the T.V, it has always shown then up untill a few weeks ago. At first I thought it could ha...

Newbie

So guys I need serious help. I have a Samsung Smart Hub T.V. and Spotify Premuim. For the last two weeks its not been showing my Playlists on the Spotify app on the T.V, it has always shown then up...

maytefg

Newbie

1164 Views

3 replies

0 likes

  • 1164 Views
  • 3 replies
  • 0 likes

Sound distorted with Marshmallow

Hey guys,since there is still no solution on the part of Spotify I think it is time to Open a New thread to this issue in case the old one is set to "fixed".Many others faced the exact same Problem since updating from lollipop to Marshmallow. Even pe...

Casual Listener

Hey guys, since there is still no solution on the part of Spotify I think it is time to Open a New thread to this issue in case the old one is set to "fixed". Many others faced the exact same P...

Ayylmak

Casual Listener

2247 Views

5 replies

5 likes

Android 6.0
Android App
Sound Quality
  • 2247 Views
  • 5 replies
  • 5 likes

App deletes downloads everytime SD unmounts

My Android device (Moto G3) randomly unmounts the SD card - which I can live with since I just have to re-mount it.The problem is that Spotify gets all crazy: it auto-selects internal storage as download location and doesn't change back even when the...

Casual Listener

My Android device (Moto G3) randomly unmounts the SD card - which I can live with since I just have to re-mount it. The problem is that Spotify gets all crazy: it auto-selects internal storage as ...

danoliveira

Casual Listener

1157 Views

6 replies

1 likes

  • 1157 Views
  • 6 replies
  • 1 likes

Unable to play specific songs

Up until yesterday I was able to play any song I wanted on my tablet device. Did something change to their agreements or terms or did I accidentally do something to my account? Please help if possible. I have an Asus tablet.

Newbie

Up until yesterday  I was able to play any song I wanted on my tablet device. Did something change to their agreements or terms or did I accidentally do something to my account?    P...

osornios

Spotify Star

503 Views

1 replies

0 likes

  • 503 Views
  • 1 replies
  • 0 likes

SHUFFLE Ive found your limits!

SHUFFLE is entirely broken or I've found the limits of how it works.I have set up a playlist of 2900 songs that I love playing. BUT I dont to listen to them in the order I added them. I want to listen to them all in a random order, and it never to re...

Regular

SHUFFLE is entirely broken or I've found the limits of how it works. I have set up a playlist of 2900 songs that I love playing. BUT I dont to listen to them in the order I added them. I want to lis...

Joe

Community Legend

3101 Views

1 replies

4 likes

  • 3101 Views
  • 1 replies
  • 4 likes