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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Solved!! Music stops playing when phone locks

I have a ZTE Axon 7. This issue started today, maybe when the app updated itself. I tried tweeking with phone and app settings but nothing seems to work. Please help and be as detailed as possible. Thank you

Casual Listener

I have a ZTE Axon 7. This issue started today, maybe when the app updated itself. I tried tweeking with phone and app settings but nothing seems to work. Please help and be as detailed as possible. T...

ZTEAxon7John

Casual Listener

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4 replies

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Superuser Contribution Spotify app closing itself on android 6.0

Hi,I recently had a new phone ( Cubot Dinausor ), so i'm now using Spotify on it. But at random time, after a few seconds of listenning to music or after few songs, sometimes during a song, my Spotify app closes itself without any error message, shut...

Casual Listener

Hi, I recently had a new phone ( Cubot Dinausor ), so i'm now using Spotify on it. But at random time, after a few seconds of listenning to music or after few songs, sometimes during a song, my Spot...

coco2ligne

Casual Listener

757 Views

2 replies

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Switching android to iphone subscription

I got my android subscribed to premium but i bought an iphone so wont be using the android anymore, is it possible for me to use the same subscription from my android to my new iPhone? Or is it best to cancel my old android subscription and start a n...

Casual Listener

I got my android subscribed to premium but i bought an iphone so wont be using the android anymore, is it possible for me to use the same subscription from my android to my new iPhone? Or is it best ...

Joe

Community Legend

735 Views

3 replies

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Offline songs are gone

I have experienced this more than once before for only 1-2 songs at a time. This time a large sum of my offline songs are gone. They were on sd card. Anyone familiar with this problem? What may have caused this?

Newbie

I have experienced this more than once before for only 1-2 songs at a time. This time a large sum of my offline songs are gone. They were on sd card. Anyone familiar with this problem? What may have ...

264 Views

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Superuser Contribution Al ir a configuraciones, la app se detiene y se cierra sola.

El equipo es un huawei gr5 no había tenido problema con la aplicación hasta hace un par de días. Intenté reinstalar spotify pero el problema persiste

Casual Listener

El equipo es un huawei gr5 no había tenido problema con la aplicación hasta hace un par de días. Intenté reinstalar spotify pero el problema persiste

Erika

Roadie

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Solved!! When is offline music played?

Hello! I have a question.I have downloaded some of my playlists to listen to offline. When is this triggered? Meaning if Im driving down the road listening to one of my offline lists, is it playing locally, or is it playing from the cloud? Trying to ...

Regular

Hello!  I have a question. I have downloaded some of my playlists to listen to offline.  When is this triggered?  Meaning if Im driving down the road listening to one of my offline li...

Jb3rgman

Regular

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Stream Quality

I am testing both deezer and spotify to decide which is the best for me.I have found a lot of things where the one has a big plus and the other a big minus, in both ways, quite crazy indeed. Anyway .... in deezer the streaming quality is: enhanced, b...

Music Fan

I am testing both deezer and spotify to decide which is the best for me. I have found a lot of things where the one has a big plus and the other a big minus, in both ways, quite crazy indeed. Anyway...

Hubo

Community Legend

307 Views

1 replies

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Superuser Contribution Save files on SD

I followed the steps on this link: https://support.spotify.com/br/using_spotify/troubleshooting2/save-to-sd-card/But on Zenfone go, there is no such option to save files on SD, how can I do that?

Casual Listener

I followed the steps on this link: https://support.spotify.com/br/using_spotify/troubleshooting2/save-to-sd-card/ But on Zenfone go, there is no such option to save files on SD, how can I do th...

serkangz

Casual Listener

590 Views

2 replies

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Local files on Android

I can't dowload the songs on my phone from my local file on my computer. They are in a playlist and Spotify tells me to just download the playlist but nothing happens, it says it's downloaded but I can't listen to the song. What can I do?

Newbie

I can't dowload the songs on my phone from my local file on my computer. They are in a playlist and Spotify tells me to just download the playlist but nothing happens, it says it's downloaded but I c...

Joe

Community Legend

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1 replies

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Missing Flow

I am testing both deezer and spotify to decide which is the best for me.I have found a lot of things where the one has a big plus and the other a big minus, in both ways, quite crazy indeed. Anyway .... One of the things which I like most in spotify ...

Music Fan

I am testing both deezer and spotify to decide which is the best for me. I have found a lot of things where the one has a big plus and the other a big minus, in both ways, quite crazy indeed. Anyway...

bilouro

Visitor

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12 replies

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Superuser Contribution Spotify causing large data bills on Android Auto

I have all my music downloaded via WiFi, but spotify has somehow used 622mb of data in my current cycle, putting me well past my limit. The only time I use spotify on my phone is over Android Auto, playing the songs and lists that I downloaded via Wi...

Casual Listener

I have all my music downloaded via WiFi, but spotify has somehow used 622mb of data in my current cycle, putting me well past my limit. The only time I use spotify on my phone is over Android Auto, p...

verdammteseele

Casual Listener

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2 replies

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Spotify deletes my downloaded songs every couple of weeks

As the title states. Very, very annoying. I've tried the steps that I found in other threads but they don't work. Help, anyone? Thanks

Newbie

As the title states. Very, very annoying. I've tried the steps that I found in other threads but they don't work. Help, anyone? Thanks

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Stuttering On Every Equalizer

Hi, Guys...I'm using Spotify Premium on CM 14.1 Redmi Note 4G. So when I want to play any song, it always stuttering. I believe that the problem is in the Equalizer. But every EQ I used, it always stuttering (AudioFX, PinPong's Equalizer, etc). I had...

Newbie

Hi, Guys... I'm using Spotify Premium on CM 14.1 Redmi Note 4G. So when I want to play any song, it always stuttering. I believe that the problem is in the Equalizer. But every EQ I used, it alway...

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'my music' missing after update

After a recent update the menu slot 'my music' changed to 'I' on my samsung mobile phone (bottom right on the picture) and my downloaded music disappeared. Now i can just safe songs by marking it as favourite. Had anyone the same problem or knows how...

Newbie

After a recent update the menu slot 'my music' changed to 'I'  on my samsung mobile phone (bottom right on the picture) and my downloaded music disappeared. Now i can just safe songs by marking ...

Joe

Community Legend

268 Views

1 replies

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How

Ive had premium deleted the app by accident, reinstalled, signed in and now I dont even have premium any more.

Newbie

Ive had premium deleted the app by accident, reinstalled, signed in and now I dont even have premium any more.

Hubo

Community Legend

292 Views

1 replies

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stops playing after few songs

ok so Spotify stops playing after like 10 songs, but this only happens when I click shuffle for an artist,, any artist and y shuffle their music it stops after like 10 songs and starts again like if it was a playlist

Casual Listener

ok so Spotify stops playing after like 10 songs, but this only happens when I click shuffle for an artist,, any artist and y shuffle their music it stops after like 10 songs and starts again like if ...

elvis3991

Casual Listener

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Solved!! Certain Songs on Album Greyed Out?

I dont understand why the album is available but some songs are not? This really sucks as Buy the Stars is my favorite song

Casual Listener

I dont understand why the album is available but some songs are not? This really sucks as Buy the Stars is my favorite song 😕

SeikoShinohara

Casual Listener

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Superuser Contribution I cant download

I have premium account on Galaxy S7Edge. I try to download my Playlists and it says go to settings select cellular. I do and still nothing. Uggh already received installed.

Newbie

I have premium account on Galaxy S7Edge. I try to download my Playlists and it says go to settings select cellular. I do and still nothing. Uggh already received installed.

user-removed

Not applicable

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Sony Xperia Z3 volume fluctuating

When I listen to music with my bluetooth headphones the volume keeps fluctuating in the tracks, the volume gets lower in "drops" in tracks. This doesnt happen to me on my desktop. I have tried to look up solutions and i found that trurning eq to stan...

Newbie

When I listen to music with my bluetooth headphones the volume keeps fluctuating in the tracks, the volume gets lower in "drops" in tracks. This doesnt happen to me on my desktop. I have tried to loo...

249 Views

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