Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I am testing both deezer and spotify to decide which is the best for me.I have found a lot of things where the one has a big plus and the other a big minus, in both ways, quite crazy indeed. Anyway .... in deezer the streaming quality is: enhanced, b...
I am testing both deezer and spotify to decide which is the best for me. I have found a lot of things where the one has a big plus and the other a big minus, in both ways, quite crazy indeed. Anyway...
Community Legend
294 Views
1 replies
0 likes
I followed the steps on this link: https://support.spotify.com/br/using_spotify/troubleshooting2/save-to-sd-card/But on Zenfone go, there is no such option to save files on SD, how can I do that?
I followed the steps on this link: https://support.spotify.com/br/using_spotify/troubleshooting2/save-to-sd-card/ But on Zenfone go, there is no such option to save files on SD, how can I do th...
Casual Listener
584 Views
2 replies
0 likes
I can't dowload the songs on my phone from my local file on my computer. They are in a playlist and Spotify tells me to just download the playlist but nothing happens, it says it's downloaded but I can't listen to the song. What can I do?
I can't dowload the songs on my phone from my local file on my computer. They are in a playlist and Spotify tells me to just download the playlist but nothing happens, it says it's downloaded but I c...
Community Legend
233 Views
1 replies
0 likes
I am testing both deezer and spotify to decide which is the best for me.I have found a lot of things where the one has a big plus and the other a big minus, in both ways, quite crazy indeed. Anyway .... One of the things which I like most in spotify ...
I am testing both deezer and spotify to decide which is the best for me. I have found a lot of things where the one has a big plus and the other a big minus, in both ways, quite crazy indeed. Anyway...
Visitor
13113 Views
12 replies
30 likes
I have all my music downloaded via WiFi, but spotify has somehow used 622mb of data in my current cycle, putting me well past my limit. The only time I use spotify on my phone is over Android Auto, playing the songs and lists that I downloaded via Wi...
I have all my music downloaded via WiFi, but spotify has somehow used 622mb of data in my current cycle, putting me well past my limit. The only time I use spotify on my phone is over Android Auto, p...
Casual Listener
1510 Views
2 replies
4 likes
As the title states. Very, very annoying. I've tried the steps that I found in other threads but they don't work. Help, anyone? Thanks
As the title states. Very, very annoying. I've tried the steps that I found in other threads but they don't work. Help, anyone? Thanks
202 Views
0 replies
0 likes
Hi, Guys...I'm using Spotify Premium on CM 14.1 Redmi Note 4G. So when I want to play any song, it always stuttering. I believe that the problem is in the Equalizer. But every EQ I used, it always stuttering (AudioFX, PinPong's Equalizer, etc). I had...
Hi, Guys... I'm using Spotify Premium on CM 14.1 Redmi Note 4G. So when I want to play any song, it always stuttering. I believe that the problem is in the Equalizer. But every EQ I used, it alway...
248 Views
0 replies
0 likes
After a recent update the menu slot 'my music' changed to 'I' on my samsung mobile phone (bottom right on the picture) and my downloaded music disappeared. Now i can just safe songs by marking it as favourite. Had anyone the same problem or knows how...
After a recent update the menu slot 'my music' changed to 'I' on my samsung mobile phone (bottom right on the picture) and my downloaded music disappeared. Now i can just safe songs by marking ...
Community Legend
261 Views
1 replies
0 likes
Community Legend
269 Views
1 replies
0 likes
Ive had premium deleted the app by accident, reinstalled, signed in and now I dont even have premium any more.
Ive had premium deleted the app by accident, reinstalled, signed in and now I dont even have premium any more.
Community Legend
276 Views
1 replies
0 likes
ok so Spotify stops playing after like 10 songs, but this only happens when I click shuffle for an artist,, any artist and y shuffle their music it stops after like 10 songs and starts again like if it was a playlist
ok so Spotify stops playing after like 10 songs, but this only happens when I click shuffle for an artist,, any artist and y shuffle their music it stops after like 10 songs and starts again like if ...
Casual Listener
626 Views
2 replies
0 likes
I dont understand why the album is available but some songs are not? This really sucks as Buy the Stars is my favorite song
I dont understand why the album is available but some songs are not? This really sucks as Buy the Stars is my favorite song 😕
Casual Listener
6086 Views
4 replies
0 likes
I have premium account on Galaxy S7Edge. I try to download my Playlists and it says go to settings select cellular. I do and still nothing. Uggh already received installed.
I have premium account on Galaxy S7Edge. I try to download my Playlists and it says go to settings select cellular. I do and still nothing. Uggh already received installed.
Not applicable
282 Views
1 replies
0 likes
When I listen to music with my bluetooth headphones the volume keeps fluctuating in the tracks, the volume gets lower in "drops" in tracks. This doesnt happen to me on my desktop. I have tried to look up solutions and i found that trurning eq to stan...
When I listen to music with my bluetooth headphones the volume keeps fluctuating in the tracks, the volume gets lower in "drops" in tracks. This doesnt happen to me on my desktop. I have tried to loo...
239 Views
0 replies
0 likes
Bonjour tout le monde, Cela fait déjà quelques jours qu'il m'est impossible de lire la musique de mes fichiers locaux sur mon samsung galaxy s7 edge. En effet, la musique est téléchargée, le petit voyant de la flèche verte est allumé, mais lorsque je...
Bonjour tout le monde, Cela fait déjà quelques jours qu'il m'est impossible de lire la musique de mes fichiers locaux sur mon samsung galaxy s7 edge. En effet, la musique est télécharg...
Not applicable
726 Views
1 replies
0 likes
Can someone tell me if the only way to play your playlist in preferred order on your android is by buying a premium subscription? It will play playlist in order on desktop, but not android. It will find different songs by the authors on android. Than...
Can someone tell me if the only way to play your playlist in preferred order on your android is by buying a premium subscription? It will play playlist in order on desktop, but not android. It will f...
Community Legend
535 Views
6 replies
0 likes
I have been using Spotify on my laptop and Android phone for a little while now and there seems to be a problem in playing songs on my phone. Some songs that I tried to find on my laptop weren't be able to download, only to add to one of my playlists...
I have been using Spotify on my laptop and Android phone for a little while now and there seems to be a problem in playing songs on my phone. Some songs that I tried to find on my laptop weren't be a...
Community Legend
1784 Views
5 replies
0 likes
I'm having issues when opening menu, i can't scroll down, app just crashes and closes. I have the latest version, tried deleting and reinstalling and nothing happens, it's a bug. Running android 4.4.4
I'm having issues when opening menu, i can't scroll down, app just crashes and closes. I have the latest version, tried deleting and reinstalling and nothing happens, it's a bug. Running android 4.4.4
Newbie
420 Views
1 replies
1 likes
When I click on my profile pic and playlists I can't see the one I'm following, just my own. How can I see them?
When I click on my profile pic and playlists I can't see the one I'm following, just my own. How can I see them?
Newbie
18889 Views
3 replies
5 likes
My wife and I both have S6 Edges - I've got Soptify Premium and it works just fine on my phone. Hers, not so much. She does not have Premium. She just downloaded the app and songs will not play. We searched for Robert Palmer tune she wanted to listen...
My wife and I both have S6 Edges - I've got Soptify Premium and it works just fine on my phone. Hers, not so much. She does not have Premium. She just downloaded the app and songs w...
Community Legend
425 Views
1 replies
0 likes
