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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Vocals lost

I've somehow lost the vocals on all my music. They either sound muted and in the background or are non-existent. I have uninstalled and reinstalled Spotify, but still the same problem, HELP !!

Casual Listener

I've somehow lost the vocals on all my music. They either sound muted and in the background or are non-existent. I have uninstalled and reinstalled Spotify, but still the same problem, HELP !!

348 Views

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Notification bar issue

My notification bar stays on after i leave the app but if i pause my songs for a second the control bar dissapears and i have to go back to my app to play music again also if i do this to quickly sometimes my app crashes anytips?

Casual Listener

My notification bar stays on after i leave the app but if i pause my songs for a second the control bar dissapears and i have to go back to my app to play music again also if i do this to quickly som...

333 Views

0 replies

1 likes

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Song nicht entfernbar

Ich kann in meiner Bibliothek bei "Songs" einen einzelnen Song irgendwie nicht entfernen. Ich möchte ihn wegbekommen.Liebe Grüße

Newbie

Ich kann in meiner Bibliothek bei "Songs" einen einzelnen Song irgendwie nicht entfernen. Ich möchte ihn wegbekommen. Liebe Grüße 🙂

218 Views

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I have pay dont work.

I have pay and it dont work.My login is *********@hotmail.com

Newbie

I have pay and it dont work. My login is *********@hotmail.com

234 Views

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Modo aleatorio não desabilita na versao premium

Não consigo mais escutar as playlists na ordem original, apenas no modo aleatório mesmo quando não aciono esse modo e isso está irritando muito. Como solucionar?

Newbie

Não consigo mais escutar as playlists na ordem original, apenas no modo aleatório mesmo quando não aciono esse modo e isso está irritando muito. Como solucionar?

372 Views

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Crashed widget in notification bar/lockscreen won't go away

Sometimes (I haven't been able to manually reproduce it) the widget (with pause/next buttons and song info) in the notification bar and lockscreen will crash (the buttons won't respond) and I'm not able to swipe it to remove it. Then I will close the...

Regular

Sometimes (I haven't been able to manually reproduce it) the widget (with pause/next buttons and song info) in the notification bar and lockscreen will crash (the buttons won't respond) and I'm not a...

641 Views

0 replies

0 likes

Galaxy S6
notification bar
s6
Widget
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Anmeldeproblem

Ich habe heute ein neues Handy bekommen das Samsung Galaxy s7edge und wollte mich bei Spotify anmelden ich habe mich nicht mit Facebook registriert sondern normal über die emailadresse und jetzt zeigt es an das ich mich nicht mit Facebook angemeldet ...

Newbie

Ich habe heute ein neues Handy bekommen das Samsung Galaxy s7edge und wollte mich bei Spotify anmelden ich habe mich nicht mit Facebook registriert sondern normal über die emailadresse und jetzt zeig...

StTropez

Newbie

521 Views

2 replies

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How COMPLETELY OFF automatically launch applications on Android?

How COMPLETELY OFF automatically launch applications on Android? Nothing else does not interest me!Where and how can I permanently disable this feature **bleep**?

Newbie

How COMPLETELY OFF automatically launch applications on Android?  Nothing else does not interest me! Where and how can I permanently disable this feature **bleep**?

559 Views

0 replies

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auto staring
autoplay
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Spotify closing suddenly in celphone

Spotify works normal, I´m listening to the songs when suddenly the app closes, without any error message. I´ve already try to reinstall, to remove de SD card and it continues happening.Sometimes I don´t even can listening ONE song until the end that ...

Casual Listener

Spotify works normal, I´m listening to the songs when suddenly the app closes, without any error message. I´ve already try to reinstall, to remove de SD card and it continues happening.Sometimes I do...

hbeltrano1

Regular

1269 Views

6 replies

1 likes

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Backup playlists

Existe hoje no Spotify uma forma de fazer backup de listas baixadas offline? Existe um outro modo fora do App?

Casual Listener

Existe hoje no Spotify uma forma de fazer backup de listas baixadas offline? Existe um outro modo fora do App?

280 Views

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Solved!! Settings

Hey! I can't open my settings in the app. Everytime I click on the settings button the app shuts down. I tried to reinstall the app an turned my tablet off and on again but it didn't help. I just want to turn off the automatic radio after I listened ...

Visitor

Hey! I can't open my settings in the app. Everytime I click on the settings button the app shuts down. I tried to reinstall the app an turned my tablet off and on again but it didn't help. I just wan...

Giarlison

Casual Listener

375 Views

1 replies

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Solved!! Spotify is crashing all the time on my Xperia Z5 compact

Hi, As of this morning, Spotify now crashes ALL THE TIME when I try to use it on my phone. When I try to start it, it thinks about it for a few seconds, then I get the "Unfortunately, Spotify has stopped" message. I've tried the usual things (re-inst...

Regular

Hi,   As of this morning, Spotify now crashes ALL THE TIME when I try to use it on my phone. When I try to start it, it thinks about it for a few seconds, then I get the "Unfortunately, Spotif...

kennymccartney

Regular

973 Views

2 replies

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[Android] Android TV (Philips) - unblock access to TV remote functions

Dear Spotify developers,Thanks for the Android TV app; it has become my app of choice to listen to music.However, the access to some of the remote functions is blocked on my Philips TV. Specifically, the "Settings" and the "TV" buttons do not work, w...

Newbie

Dear Spotify developers, Thanks for the Android TV app; it has become my app of choice to listen to music. However, the access to some of the remote functions is blocked on my Philips TV. Specifica...

517 Views

0 replies

2 likes

Android
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Superuser Contribution No reproduce algunas listas

Tengo spotify premium y de unos dias hacia aca observe que aunque acabara de actualizar mis listas, varias de estas no se reproducian. En la foto adjunta se puede ver que unas estan remarcadas y otras no tanto, las cuales son las que no puedo reprodu...

Newbie

Tengo spotify premium y de unos dias hacia aca observe que aunque acabara de actualizar mis listas, varias de estas no se reproducian. En la foto adjunta se puede ver que unas estan remarcadas y otra...

Erika

Roadie

297 Views

1 replies

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[Redmi note 3] Consuming mobile data when play Offline Playlist

Hi community,Since 2 months ago I've noted that Spotify is consuming 'Mobile Data' , but I'm only playing music already downloaded ( Offline checkbox in the PlayList switched On ). How is it possbile? I've about 3X Mb of consumption per day.Could it ...

Casual Listener

Hi community, Since 2 months ago I've noted that Spotify is consuming 'Mobile Data' , but I'm only playing music already downloaded ( Offline checkbox in the PlayList switched On ). How is it possbi...

JLA3

Newbie

415 Views

1 replies

1 likes

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Reihenfolge der Songs innerhalb der Playlist ändern

Ich kann die Lieder in meiner Playlist in meiner app nicht verschieben. Wenn man auf benutzerdefiniertes Sortieren klickt bleibt die Reihenfolge dieselbe wie bei kürzlich hinzugefügt und ich habe auch nicht die möglichkeit die Lieder zu verschieben

Newbie

Ich kann die Lieder in meiner Playlist in meiner app nicht verschieben. Wenn man auf benutzerdefiniertes Sortieren klickt bleibt die Reihenfolge dieselbe wie bei kürzlich hinzugefügt und ich habe auc...

mr-propane

Casual Listener

76315 Views

8 replies

8 likes

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Settings wont stay saved

Im using a Galaxy s6, never had this problem till i updated the app. Under settings, i turned off "Auto Play" and "Download over Cellular", when i leave that setting section, and go back in, Both of those settings are immediately reverted back. Also ...

Newbie

Im using a Galaxy s6, never had this problem till i updated the app.  Under settings, i turned off "Auto Play" and "Download over Cellular", when i leave that setting section, and go back in, B...

266 Views

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Superuser Contribution eliminating sudden all songs

Hello, I am writing because I have problems with Spotify.I have an honor 8 and 2 months I completely blocks the application, close to task manager and when I opened the application, all saved music was canceled. You have a solution? thank you

Casual Listener

Hello, I am writing because I have problems with Spotify. I have an honor 8 and 2 months I completely blocks the application, close to task manager and when I opened the application, all saved music...

Andrix13

Newbie

365 Views

3 replies

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