Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Can't play playlists

Solved!

Can't play playlists

I have Samsung Galaxy S3

Premium subscription version 0.7.4.608.g206dal79

 

I can only use the shuffle play button to play my playlists. I can't pick the individual song I want to hear. I also get songs that are not on the playlist when I'm trying to listen (for example, I have a playlist of my favorite Lorde songs that is 7 songs long. I have had several songs of hers that are not on the playlist and some other artists even play)

Reply

Accepted Solutions
Marked as solution

I restarted my phone and now it works. Thanks for your help!

View solution in original post

4 Replies

It sounds like the application thinks you have a free or unlimited subscription, rather than premium. Is your account showing as premium on your online overview

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

It is showing as Premium.

 

Marked as solution

I restarted my phone and now it works. Thanks for your help!

Was it a hard reset?

Suggested posts