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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111405 Views

26 replies

3 likes

  • 111405 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224105 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224105 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581370 Views

79 replies

3 likes

  • 581370 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478602 Views

577 replies

40 likes

Account
Free
  • 478602 Views
  • 577 replies
  • 40 likes

Offline music keeps being deleted

I saw the solution to my problem, something about offline devices needing to reset from the Spotify side, then having to redownload my playlist. I was wondering if you could do the same with me, songs from my offline playlist keep being erased.

Newbie

I saw the solution to my problem, something about offline devices needing to reset from the Spotify side, then having to redownload my playlist. I was wondering if you could do the same with me, song...

OpTicNickson

Music Fan

450 Views

1 replies

0 likes

  • 450 Views
  • 1 replies
  • 0 likes

Running Spotify in background - problems

I hope somebody can help. I am using a Sony Z1 Compact. If I put the Spotify in background and using other apps, then return back to the music app, I have big troubles. The Spotify still plays the selected tracks but I can not doing anything else in ...

Casual Listener

I hope somebody can help. I am using a Sony Z1 Compact. If I put the Spotify in background and using other apps, then return back to the music app, I have big troubles. The Spotify still plays the se...

Tusky77

Casual Listener

454 Views

1 replies

0 likes

  • 454 Views
  • 1 replies
  • 0 likes

Random Volume Changes

So, when I'm listening to music on spotify, the volume of the song suddenly goes down randomly and then comes back up a minute later. It's very frustrating, and I've already turned off SoundAlive (I have a Samsung S6), trying different songs, and re-...

Newbie

So, when I'm listening to music on spotify, the volume of the song suddenly goes down randomly and then comes back up a minute later. It's very frustrating, and I've already turned off SoundAlive (I ...

user-removed

Not applicable

771 Views

1 replies

0 likes

  • 771 Views
  • 1 replies
  • 0 likes

Paiment

Je veu un abonement premium donc je paie mai quand jentre tou ce quil faut il me dise de rentrer le mois qiand ses deja fait !!!!

Newbie

Je veu un abonement premium donc je paie mai quand jentre tou ce quil faut il me dise de rentrer le mois qiand ses deja fait !!!!

gaddy06

Casual Listener

533 Views

1 replies

0 likes

  • 533 Views
  • 1 replies
  • 0 likes

Spotify always logs out

Hi! Since I have a new phone (yes, I logged out from the app on my old phone) the Spotify app on my new android phone logs out my account after a few minutes, which makes it impossible for me to listen to music offline. I'm using Spotify on my macboo...

Casual Listener

Hi!  Since I have a new phone (yes, I logged out from the app on my old phone) the Spotify app on my new android phone logs out my account after a few minutes, which makes it impossible for me ...

balthasarwied

Casual Listener

483 Views

2 replies

0 likes

  • 483 Views
  • 2 replies
  • 0 likes

Music being erased for no reason

Hello, I have downloaded about 2GB of music with my Premium Account. The problem is that today I just found in the application that my songs and lists were not downloaded, even though I checked out the application data size, which was still around 2G...

Casual Listener

Hello,   I have downloaded about 2GB of music with my Premium Account. The problem is that today I just found in the application that my songs and lists were not downloaded, even though I chec...

GuevaraZepp8

Newbie

491 Views

2 replies

0 likes

  • 491 Views
  • 2 replies
  • 0 likes

Canceling my free subscription through my service provider

I will be cancelling my FREE SUBSCRIPTION through my service provider with Spotify due to no customer service. I have made multiple posts about my downloaded content disappearing with no explanation. I have gone threw all trouble shooting from Spotif...

Regular

I will be cancelling my FREE SUBSCRIPTION through my service provider with Spotify due to no customer service. I have made multiple posts about my downloaded content disappearing with no explanation....

Kamran

Composer

551 Views

1 replies

0 likes

  • 551 Views
  • 1 replies
  • 0 likes

Xfinity Ad making my app freeze

Whenever the Xfinity ad plays on my Samsung Galaxy S2 android tablet the app freezes. I have to exit the app and come back in to make it work. I've tried pressing the back button but it is stuck on that screen. Just letting you know in case other peo...

Newbie

Whenever the Xfinity ad plays on my Samsung Galaxy S2 android tablet the app freezes.  I have to exit the app and come back in to make it work.  I've tried pressing the back button but it i...

390 Views

0 replies

0 likes

  • 390 Views
  • 0 replies
  • 0 likes

Solved!! Downloaded playlists

Sound daft but where will my downloaded playlists have gone to on my Samsung mobile phone. I thought with Premium you could listen off-line, i.e.when you cant connect to Spotify via wi-fi. I've downloaded playlists but can't find them. Any ideas?

Casual Listener

Sound daft but where will my downloaded playlists have gone to on my Samsung mobile phone. I thought with Premium you could listen off-line, i.e.when you cant connect to Spotify via wi-fi. I've downl...

DaveG12

Casual Listener

1059 Views

4 replies

0 likes

  • 1059 Views
  • 4 replies
  • 0 likes

COUPURES INCESSANTES

Bonjour je suis sur un meizu pro 6 avec Android marshmallow 6.0 et j'en ai marre d'avoir des coupures incessantes en plein milieu d'une musique à tout moment même quand jai un réseau sur c'est extrêmement énervement.Merci de m'aider

Newbie

Bonjour je suis sur un meizu pro 6 avec Android marshmallow 6.0 et j'en ai marre d'avoir des coupures incessantes en plein milieu d'une musique à tout moment même quand jai un réseau sur c'est extrêm...

901 Views

0 replies

3 likes

  • 901 Views
  • 0 replies
  • 3 likes

Solved!! Cannot cache songs via mobile

Hi,My mobile data plan includes unlimited Spotify traffic via mobile (t-mobile germany). However, nowadays I'm unable to cache tracks offline on demand. The option to download via mobile is active in settings, I've reinstalled the app and cleared the...

Casual Listener

Hi, My mobile data plan includes unlimited Spotify traffic via mobile (t-mobile germany). However, nowadays I'm unable to cache tracks offline on demand. The option to download via mobile is activ...

WoRie

Casual Listener

1096 Views

5 replies

0 likes

  • 1096 Views
  • 5 replies
  • 0 likes

Solved!! Someone else is listening to music on my account!

Help! Someone else is using my account to play songs on "pawel computer" and I'm the only one who has ever used it before. How can I stop it? They're playing songs I've never heard if and I keep trying to stop it, but is there a long time solution?

Newbie

Help! Someone else is using my account to play songs on "pawel computer" and I'm the only one who has ever used it before. How can I stop it? They're playing songs I've never heard if and I keep tryi...

Joe

Community Legend

14624 Views

3 replies

0 likes

  • 14624 Views
  • 3 replies
  • 0 likes

Problem with engaging in any track or album

It is a bit of time that I can not use the play on any of the individual songs or the album, I can just click on "shuffle" and I have to wait for the song I want, but often I go out songs or artists that I do not try. How can I fix?

Newbie

It is a bit of time that I can not use the play on any of the individual songs or the album, I can just click on "shuffle" and I have to wait for the song I want, but often I go out songs or artists ...

Joe

Community Legend

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution ITunes track sounds different on Spotify

So when I imported my iTunes songs to Spotify, Spotify has gone and changed the version of the song. I don't want this to happen, I want it to stay the same. Can it be resolved?

Casual Listener

So when I imported my iTunes songs to Spotify, Spotify has gone and changed the version of the song. I don't want this to happen, I want it to stay the same. Can it be resolved?

villarreal7

Casual Listener

691 Views

2 replies

0 likes

  • 691 Views
  • 2 replies
  • 0 likes

Spotify closes automatically after I connect to my local WLAN

Spotify closes automatically after I connect to my local WLAN.If I connect to 3G/UMTS or other WLANs then Spotify has no problems. I already re-installed Spotify. Delete the cache and all temp Data.It would be great, if someone could help me!

Newbie

Spotify closes automatically after I connect to my local WLAN. If I connect to 3G/UMTS or other WLANs then Spotify has no problems.   I already re-installed Spotify. Delete the cache and all ...

294 Views

0 replies

0 likes

  • 294 Views
  • 0 replies
  • 0 likes

Android phone shown as multiple devices in offline devices

Hi,my Android phone (Sony Z3 compact, Android 6.0) is the only device I use for Spotify however it shows up as multiple Android devices in the offline manager. This leads quite often to the message that I already have 3 offline devices and the app de...

Casual Listener

Hi, my Android phone (Sony Z3 compact, Android 6.0) is the only device I use for Spotify however it shows up as multiple Android devices in the offline manager. This leads quite often to the message...

GeneralError

Casual Listener

1111 Views

3 replies

1 likes

  • 1111 Views
  • 3 replies
  • 1 likes

Search error

The artist's albums and songs don't come out.

Newbie

The artist's albums and songs don't come out.

287 Views

0 replies

0 likes

  • 287 Views
  • 0 replies
  • 0 likes

Samsung s5 not reading sd card

Hi,My spotify randomly undownloaded all of my offline songs and it is now not reading my sd card. I have tried to uninstall and reinstall spotify etc but it is still not working.Please help! Any is appreciatedThanks.

Newbie

Hi, My spotify randomly undownloaded all of my offline songs and it is now not reading my sd card. I have tried to uninstall and reinstall spotify etc but it is still not working. Please help! ...

Ibonsall14

Gig Goer

421 Views

1 replies

0 likes

  • 421 Views
  • 1 replies
  • 0 likes

Solved!! Download Error :Max 3 devices / You are at limit / downloads removed from this device

I have a Samsung Note 4. I have only one device and only downloaded some playlists to this one device. Sometimes I use the desktop spotify version to stream music. One day I opened Spotify on my phone and received this "Download Error" message. All m...

Casual Listener

I have a Samsung Note 4.  I have only one device and only downloaded some playlists to this one device.  Sometimes I use the desktop spotify version to stream music.  One day I opened ...

magspots

Casual Listener

2035 Views

2 replies

0 likes

  • 2035 Views
  • 2 replies
  • 0 likes

Android App: Transmit Track Info via Bluetooth (A2DP/AVRCP 1.3)

How to make music automatically play when I start my car via bluetooth from where I left off.. It shows it on the car screen but I have to manually push play on my phone. All other features work fine.

Casual Listener

How to make music automatically play when I start my car via bluetooth from where I left off.. It shows it on the car screen but I have to manually push play on my phone. All other features work fine.

Msundt22

Casual Listener

384 Views

1 replies

0 likes

  • 384 Views
  • 1 replies
  • 0 likes