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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42103 Views
  • 65 replies
  • 25 likes
  • 42103 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877806 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877806 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26312 Views
  • 4 replies
  • 0 likes
  • 26312 Views
  • 4 replies
  • 0 likes

Solved!! Problema archivos locales: No es posible descargarlos ni reproducirlos

En Windows 10 con la aplicación de Spotify, elijo la fuente (escritorio) y me aparecen correctamente dichos archivos locales.Creo una playlist y los dejo ahí, seleccionando también por si acaso la opción: Disponible Offline Voy a la app Android, a di...

  • Casual Listener
  • En Windows 10 con la aplicación de Spotify, elijo la fuente (escritorio) y me aparecen correctamente dichos archivos locales. Creo una playlist y los dejo ahí, seleccionando también por si acaso la ...
  • Edii_Tkd
  • Casual Listener
  • 9336 Views
  • 7 replies
  • 1 likes
  • 9336 Views
  • 7 replies
  • 1 likes

Problème de connexion a Spotify Prenium

Bonjour, depuis ce matin je 'narrive plus à me connecter a spotify prenium.Ca me dit que mon compte n'est pas prénium alors qu'il est sensé l'être.

  • Regular
  • Bonjour, depuis ce matin je 'narrive plus à me connecter a spotify prenium. Ca me dit que mon compte n'est pas prénium alors qu'il est sensé l'être.  
  • Angelina23
  • Regular
  • 317 Views
  • 2 replies
  • 0 likes
  • 317 Views
  • 2 replies
  • 0 likes

Problem in downloaded songs.

I was normally listening to my playlists in Spotify, I stopped listening for a few hours and I went back to the app but this time offline without an internet connection but I came across my playlists all downloaded but were unavailable to access and ...

  • Casual Listener
  • I was normally listening to my playlists in Spotify, I stopped listening for a few hours and I went back to the app but this time offline without an internet connection but I came across my playlists...
  • Higor-HL7
  • Casual Listener
  • 597 Views
  • 4 replies
  • 1 likes
  • 597 Views
  • 4 replies
  • 1 likes

EQ from iOS to Android

So after finally ditching Apple and moving back to Android I was rather dissapointed to discover that Spotify has chosen to use the built in Android equalizer rather than the fantastic 6-band EQ that was present on iOS. The biggest problem here is th...

  • Newbie
  • So after finally ditching Apple and moving back to Android I was rather dissapointed to discover that Spotify has chosen to use the built in Android equalizer rather than the fantastic 6-band EQ that...
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

Spotify deletes offline content, I lose money

Hello. A couple of times each month spotify deletes all my offline music. I then have the privilege of having to re download everything, which of course costs me money. In fact I have spent three times as much money on downloading my music over and o...

  • Newbie
  • Hello. A couple of times each month spotify deletes all my offline music. I then have the privilege of having to re download everything, which of course costs me money. In fact I have spent three tim...
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

Solved!! Galaxy S6 issues- Can't add song to playlist or start song radio

I'm using Spotify app on my Galaxy s6 which is running the latest version of Marshmallow. My issue has been strange. When I long press on a song and the menu pops which contains the following options:Nothing happens when I tap any of the options. I'v...

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  • Casual Listener
  • I'm using Spotify app on my Galaxy s6 which is running the latest version of Marshmallow.  My issue has been strange.   When I long press on a song and the menu pops w...
  • Joe
  • Community Legend
  • 725 Views
  • 5 replies
  • 0 likes
  • 725 Views
  • 5 replies
  • 0 likes

Samsung Galaxy Note 4 SD Card Issues

Hello Spotify Community. So about a month ago, I bought a Samsung 128 GB Micro SD Card for my Galaxy Note 4 (Running Android version 4.4.4). After I put it in (I was using Google Play Music at the time), I would download songs on Google Play, and the...

  • Visitor
  • Hello Spotify Community.   So about a month ago, I bought a Samsung 128 GB Micro SD Card for my Galaxy Note 4 (Running Android version 4.4.4). After I put it in (I was using Google Play Musi...
  • Joe
  • Community Legend
  • 4419 Views
  • 12 replies
  • 0 likes
  • 4419 Views
  • 12 replies
  • 0 likes

Solved!! test">

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  • Casual Listener
  • test
  • Joe
  • Community Legend
  • 860 Views
  • 2 replies
  • 0 likes
  • 860 Views
  • 2 replies
  • 0 likes

Issue with loading fail/timeout when app loads

Hello,I am having an issue with very long loading times and load failing when first opening the app and clicking on New Releases, searching by artist, or viewing recently played. This seemingly is happening everytime I first load the app. Artists, so...

  • Casual Listener
  • Hello, I am having an issue with very long loading times and load failing when first opening the app and clicking on New Releases, searching by artist, or viewing recently played. This seemingly i...
  • totalester
  • Newbie
  • 426 Views
  • 2 replies
  • 0 likes
  • 426 Views
  • 2 replies
  • 0 likes

Hello

Hello ik have Pay for premium and Its not good case you help my

  • Casual Listener
  • Hello ik have Pay for premium and Its not good case you help my
  • Hubo
  • Community Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se bloquea

Hola. Mi problema es que reproduciendo se detiene sin previo aviso y queda bloqueada la aplicación, con wifi, 4G o descargada, el teléfono sigue funcionando bien, pero spotify noo. El teléfono es un samsung J5 prime 2016, tine unos meses de uso solam...

  • Casual Listener
  • Hola. Mi problema es que reproduciendo se detiene sin previo aviso y queda bloqueada la aplicación, con wifi, 4G o descargada, el teléfono sigue funcionando bien, pero spotify noo. El teléfono es un ...
  • Sadomaniac
  • Casual Listener
  • 3086 Views
  • 7 replies
  • 1 likes
  • 3086 Views
  • 7 replies
  • 1 likes

Solved!! Playlist Radio

I love Spotify a lot, but I keep getting random playlists being made that I can't delete and they're just plan annoying. How could I get rid of them?

  • Visitor
  • I love Spotify a lot, but I keep getting random playlists being made that I can't delete and they're just plan annoying. How could I get rid of them?
  • Hubo
  • Community Legend
  • 415 Views
  • 1 replies
  • 1 likes
  • 415 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't switch to SD card

Recently just delete over 1000 songs off my phone and now I can't download them back onto my SD card only internal storage already followed steps for a clean reinstall and I'm on the lastest version of Spotify and Android 6.0.1

  • Casual Listener
  • Recently just delete over 1000 songs off my phone and now I can't download them back onto my SD card only internal storage already followed steps for a clean reinstall and I'm on the lastest version ...
  • Erika
  • Roadie
  • 295 Views
  • 3 replies
  • 0 likes
  • 295 Views
  • 3 replies
  • 0 likes

Spotify pausing after a random interval

I'm using 3 devices for my spotify, a computer, an ipod(for gym) and my phone (One Plus One). Whenever i play music on my phone it pauses the music after an x amount of listening (normally 10 to 40 seconds). I downloaded the playlist offline, disable...

  • Casual Listener
  • I'm using 3 devices for my spotify, a computer, an ipod(for gym) and my phone (One Plus One). Whenever i play music on my phone it pauses the music after an x amount of listening (normally 10 to 40 s...
  • Joe
  • Community Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Spotify stops playing after a few songs

Hi. I just changed phone from iphone to Samsung galaxy 6 edge. After downloading spotify it stops playing after a few songs and then i have to enter the app again for the music to continue. I googled it, and it seems to be at solution to download an ...

  • Newbie
  • Hi. I just changed phone from iphone to Samsung galaxy 6 edge. After downloading spotify it stops playing after a few songs and then i have to enter the app again for the music to continue. I googled...
  • Joe
  • Community Legend
  • 593 Views
  • 2 replies
  • 1 likes
  • 593 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Spotify on Tablet

It's now 2017, I was curious if the on demand privilege was still available for tablets. I'm afraid to update my Spotify on my tablet because I do not want the "shuffle play" as my only option. I want to be able to play a specific song at any given t...

  • Casual Listener
  • It's now 2017, I was curious if the on demand privilege was still available for tablets. I'm afraid to update my Spotify on my tablet because I do not want the "shuffle play" as my only option. I wan...
  • Erika
  • Roadie
  • 354 Views
  • 3 replies
  • 0 likes
  • 354 Views
  • 3 replies
  • 0 likes

Superuser Contribution ¿por que se cierra spotify?

Llevo varios años con esta aplicación en mi moto pero últimamente se cierra de forma inesperada, cuando abro otra aplicación o cuando no estoy ocupando el celular y solo esta spotify funcionando, se cierra. ¿Porque se cierra?

  • Newbie
  • Llevo varios años con esta aplicación en mi moto pero últimamente se cierra de forma inesperada, cuando abro otra aplicación o cuando no estoy ocupando el celular y solo esta spotify funcionando, se ...
  • Erika
  • Roadie
  • 6477 Views
  • 1 replies
  • 0 likes
  • 6477 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't download any music

Hey ! 5 days ago I could download and play offline any playlists. But now I can't download any music. By the way in options , dont have storage space option. Help me !

  • Newbie
  • Hey ! 5 days ago I could download and play offline any playlists. But now I can't download any music. By the way in options , dont have storage space option. Help me !
  • Jerzz
  • Casual Listener
  • 465 Views
  • 4 replies
  • 0 likes
  • 465 Views
  • 4 replies
  • 0 likes

Music keeps on stuttering when connected to a bluetooth speaker

I've been using spotify for years now without any problems but recently when i connect my device (Note 2) on my car bluetooth speaker it stutters and jumps songs completely, i've tried reinstalling spotify 2 times both failed, tried to make a new con...

  • Newbie
  • I've been using spotify for years now without any problems but recently when i connect my device (Note 2) on my car bluetooth speaker it stutters and jumps songs completely, i've tried reinstalling s...
  • stupidunik
  • Newbie
  • 514 Views
  • 1 replies
  • 1 likes
  • 514 Views
  • 1 replies
  • 1 likes