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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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I cant download using mobile data please help

When im using wifi it start to downloadBut i cant download using mobile data.But the setting for cellular is on

Newbie

When im using wifi it start to download But i cant download using mobile data.But the setting for cellular is on

200 Views

0 replies

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E-mail My year in music 2016 didn't receive

I didn't receive an email whit the highlights. How could I get it?

Newbie

I didn't receive an email whit the highlights. How could I get it?

Jacob

Community Legend

283 Views

1 replies

0 likes

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Ajuda

Eu quero que o spotify me ajude, pois o aplicativo não consegui ficar em segundo plano. Eu já desliguei o celular, atualizei o aplicativo, desinstalei, estalei de novo e nada dele ele ficar bom.

Newbie

Eu quero que o spotify me ajude, pois o aplicativo não consegui ficar em segundo plano. Eu já desliguei o celular, atualizei o aplicativo, desinstalei, estalei de novo e nada dele ele ficar bom.

277 Views

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Não consigo baixar

Sou assinante Premium, é possível baixar músicas para elas ficarem na pasta PLAY MUSIC do próprio aparelho, ou só fica armazenado no próprio aplicativo SPOTIFY?

Casual Listener

Sou assinante Premium, é possível baixar músicas para elas ficarem na pasta PLAY MUSIC do próprio aparelho, ou só fica armazenado no próprio aplicativo SPOTIFY?

Pros

Casual Listener

429 Views

2 replies

0 likes

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  • 2 replies
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Need to identify an app icon

My wife sent me a screen shot from her phone. At the top was this icon (that I have attached). I'm trying to identify it!!

Newbie

My wife sent me a screen shot from her phone. At the top was this icon (that I have attached). I'm trying to identify it!!

316 Views

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Move to SD Card

Since the new update came up, I haven't got the function to move the downloaded songs to the SD Card anymore! Pls help!

Casual Listener

Since the new update came up, I haven't got the function to move the downloaded songs to the SD Card anymore! Pls help! 😧

Joe

Community Legend

339 Views

1 replies

0 likes

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  • 1 replies
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Samsung S7 Edge - Cannot go to settings page on app

When I go to 'Your Library' -> 'Settings' and try to scroll down, the app crashes itself without warning and I can't change any settings or log out. I've tried uninstalling and reinstalling. No go. Any idea what's causing the crash?

Newbie

When I go to 'Your Library' -> 'Settings' and try to scroll down, the app crashes itself without warning and I can't change any settings or log out.    I've tried uninstalling and rein...

Joe

Community Legend

369 Views

1 replies

0 likes

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Downloaded Songs Is Being Deleted Every Month

I am a premium user. I have a bad connection. Spotify deletes the songs which I have already downloaded every month on its own. I have lots of songs on Spotify and I hate downloading them again and again.

Newbie

I am a premium user. I have a bad connection. Spotify deletes the songs which I have already downloaded every month on its own. I have lots of songs on Spotify and I hate downloading them again and a...

Joe

Community Legend

292 Views

1 replies

0 likes

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  • 1 replies
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Se me eliminan las playlist

Buenos días, desde la ultima actualizacion de spotify estoy teniendo problemas con las playlist, automáticamente el modo de almacenamiento pasa de "Tarjeta SD" a "Dispositivo" por si solo, obteniendo como consecuencia la eliminación automática de tod...

Newbie

Buenos días, desde la ultima actualizacion de spotify estoy teniendo problemas con las playlist, automáticamente el modo de almacenamiento pasa de "Tarjeta SD" a "Dispositivo" por si solo, obteniendo...

249 Views

0 replies

0 likes

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Problema de seguridad

Hay un tipo que me robo mi cuenta y escucha y crea playlist

Visitor

Hay un tipo que me robo mi cuenta y escucha y crea playlist

Joe

Community Legend

283 Views

1 replies

0 likes

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  • 1 replies
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Cuenta en varios dispositivos

Como puedo hacer que mi cuenta que tengo en varios dispositivos no escuchen mi musica y vean mi música ni yo la suya

Newbie

Como puedo hacer que mi cuenta que tengo en varios dispositivos no escuchen mi musica y vean mi música ni yo la suya

344 Views

0 replies

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I cant play the some songs offline

I have turned on the offline bottom and download the songs correctly. but some songs just doesn't play, and if I Uninstall everything an install it again, do I have to search for the 1900 songs again?

Newbie

I have turned on the offline bottom and download the songs correctly. but some songs just doesn't play, and if I Uninstall everything an install it again, do I have to search for the 1900 songs again?

266 Views

0 replies

0 likes

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Twitter.

Twitter neden yok?

Newbie

Twitter neden yok?

266 Views

0 replies

0 likes

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scrollbar doesn't scroll to bottom

When dragging the scrollbar directly, all the way to the bottom, it doesn't scroll nearly to the bottom of the playlist!

Music Fan

When dragging the scrollbar directly, all the way to the bottom, it doesn't scroll nearly to the bottom of the playlist!

330 Views

0 replies

0 likes

Android
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Solved!! Impossible to reach my library

On the app there was always a "my library" button that let me view all of my saved music by artist, by album, etc. Now that button has been replaced with a "me" button that takes me to my page with playlists and recently played artists. But I have lo...

Casual Listener

On the app there was always a "my library" button that let me view all of my saved music by artist, by album, etc. Now that button has been replaced with a "me" button that takes me to my page with p...

moranguinho

Casual Listener

1038 Views

4 replies

0 likes

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Save Option Missing

I have spotify premium, but when I go onto an album or song I do not get the option to save the music. Am I doing something wrong?

Casual Listener

I have spotify premium, but when I go onto an album or song I do not get the option to save the music. Am I doing something wrong? 

Joe

Community Legend

3724 Views

4 replies

0 likes

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Playlist can't open

Hey,Guys i have a bin Problem .I can't Open the new Berner-Packs Playlist .And ich don't Know why.

Newbie

Hey,Guys i have a bin Problem .I can't Open the new Berner-Packs Playlist .And ich don't Know why.

214 Views

0 replies

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the option to import musics from my cellphone just vanish when I change my account

I was using an account on spotify and it has the option to import musics from my cellphone, but I can't use this account anymore so I had to create another one for me, but I can find the "import" option anymore, but it is still available in my old ac...

Regular

I was using an account on spotify and it has the option to import musics from my cellphone, but I can't use this account anymore so I had to create another one for me, but I can find the "import" opt...

Joe

Community Legend

331 Views

1 replies

0 likes

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  • 1 replies
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App not working correctly

I have trobles with Spotify app.See the video for problems.I do not have problem with connection.WiFi is working ok.

Casual Listener

I have trobles with Spotify app. See the video for problems. I do not have problem with connection. WiFi is working ok.

Valsoray

Casual Listener

377 Views

1 replies

0 likes

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Solved!! German localisation: What does "Nächster aus" mean???

Can anybody explain to me what the words "Nächster aus" are supposed to mean? They appear in the playing queue on my smartphone app just below the title that is currently playing. I *think* it means "next up" but I can only guess because I just canno...

Music Fan

Can anybody explain to me what the words "Nächster aus" are supposed to mean? They appear in the playing queue on my smartphone app just below the title that is currently playing. I *think* it means ...

Jacob

Community Legend

2552 Views

12 replies

0 likes

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