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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

377299 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7674 Views

0 replies

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Music is grey

HelloI stopped using the premium account.but still want to use spotify. If I want to listen to one of my playlist, the Titels are grey.and I can not play them. Only if I press on 'shuffel'The same if I want to listen to an audio book.but then it will...

Casual Listener

Hello I stopped using the premium account.but still want to use spotify. If I want to listen to one of my playlist, the Titels are grey.and I can not play them. Only if I press on 'shuffel' The...

Bettyneedshelp

Casual Listener

894 Views

5 replies

0 likes

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Spotify won't save on SD card

Hello,Spotify takes all my space on the internal storage and I don't know what to do.The spotify data folder on the internal card is empty - the one on the external card is full! Nevertheless I've moved the internal one to the external card just to m...

Regular

Hello, Spotify takes all my space on the internal storage and I don't know what to do. The spotify data folder on the internal card is empty - the one on the external card is full! Nevertheless I...

Ricacat

Regular

1867 Views

4 replies

0 likes

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Music keeps skipping a few seconds at a time when I lock the screen.

Hey Spotify Forum,I have recently run into a problem while using Spotify Premium. When I lock my screen, the song I am playing skips for a second and then continues normally. The same is when I unlock my screen.Here are my phone stats and what I have...

Casual Listener

Hey Spotify Forum, I have recently run into a problem while using Spotify Premium. When I lock my screen, the song I am playing skips for a second and then continues normally. The same is when I u...

TheGames4Meh

Casual Listener

1957 Views

1 replies

1 likes

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Delete all content

I would like to delete all items I had previously saved and remove all items and history. I want to start from scratch without having to create a new account. I've tried the "clear cache," option but still can't get rid of saved songs.

Newbie

I would like to delete all items I had previously saved and remove all items and history. I want to start from scratch without having to create a new account. I've tried the "clear cache," option but...

448 Views

0 replies

2 likes

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[Android] Fix bugs

To whom it may concern, I have had a premium subscription for 5 years now and until recently I have had nothing but possitive things to say about Spotify. That's completely changed now. I can't listen to the music I've downloaded nor streaming unless...

Newbie

To whom it may concern,   I have had a premium subscription for 5 years now and until recently I have had nothing but possitive things to say about Spotify. That's completely changed now. I ca...

436 Views

0 replies

0 likes

Android
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Cant go in online mode

Hey everyone, ive been premium for 5 6 months i think and today my.premium expired and i cant go in online mode. I remember there was an option to listen.to music with data service or wifi. I cant find it. I cant listen to any song.Feels like im.in o...

Casual Listener

Hey everyone, ive been premium for 5 6 months i think and today my.premium expired and i cant go in online mode. I remember there was an option to listen.to music with data service or wifi. I cant fi...

Ssenerg

Casual Listener

489 Views

2 replies

0 likes

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None of my playlists or songs have gone to my new phone.

I had an HTC one m8 and had playlists and so many songs downloaded with spotify premium. I logged into my new gs7 and it is saying i have premium when i sign in theb i go to music and it says sign up for premium and i have no songs or playlists.

Newbie

I had an HTC one m8 and had playlists and so many songs downloaded with spotify premium. I logged into my new gs7 and it is saying i have premium when i sign in theb i go to music and it says sign up...

firefiey1

Gig Goer

426 Views

1 replies

0 likes

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Not able to delete "Not Playable" songs

Hello, I'm Paul and I could use some help regarding deleting a song that has been added from the phone storage device into my playlist. I can not play it anymore for some reason nor can I delete it. The song still exsits on the phone's storage but I ...

Casual Listener

Hello, I'm Paul and I could use some help regarding deleting a song that has been added from the phone storage device into my playlist. I can not play it anymore for some reason nor can I delete it. ...

358 Views

0 replies

0 likes

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Play Queue Button not Showing in Android

The play queue button doesn't appear in the Android app on my phone (see attached) so I cannot see what is in the queue. I have tried uninstalling and reinstalling to no avail. Please advise. Thank you for your help.Kind regards,Tom Trainer

Casual Listener

The play queue button doesn't appear in the Android app on my phone (see attached) so I cannot see what is in the queue. I have tried uninstalling and reinstalling to no avail. Please advise.  ...

464 Views

0 replies

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I have a problem

My spootify does not appear in the bar on top of my phone (sorry for my bad english)

Newbie

My spootify does not appear in the bar on top of my phone (sorry for my bad english)

319 Views

0 replies

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Tablet keeps stealing playback from other devices

I have a situation where I have an android tablet that is used stationary as source of music for specific room. In this room there is Bluetooth speaker, which goes into standby when not in use.Now, when I listen music from my computer, every so often...

Gig Goer

I have a situation where I have an android tablet that is used stationary as source of music for specific room. In this room there is Bluetooth speaker, which goes into standby when not in use. No...

depesz

Gig Goer

800 Views

2 replies

0 likes

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All songs deleted every reboot

On my galaxy tab e, I have my storage setting to SD card. However every single time my device is powered down (restart, dead battery, etc) all of my downloaded songs are gone and the storage setting is flipped back to "device" I stead of SD. Why does...

Newbie

On my galaxy tab e, I have my storage setting to SD card. However every single time my device is powered down (restart, dead battery, etc) all of my downloaded songs are gone and the storage setting ...

483 Views

0 replies

0 likes

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Spotify Won't Stay Signed In

My Spotify app will not stay signed in, no matter what I try. I recently upgraded to a Moto X Pure Edition with Android 6, and ever since then Spotify will not stay logged in. I've researched several possible solutions, and have tried each without su...

Newbie

My Spotify app will not stay signed in, no matter what I try. I recently upgraded to a Moto X Pure Edition with Android 6, and ever since then Spotify will not stay logged in. I've researched several...

763 Views

0 replies

0 likes

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Notification bar gone when paused

I have a note 5. Before, whenever I paused a song, the notification bar would stay so I could un pause the song. Two days ago, whenever I paused a song, the notification bar would disappear and would only reappear when I went into the app and unpause...

Newbie

I have a note 5. Before, whenever I paused a song, the notification bar would stay so I could un pause the song. Two days ago, whenever I paused a song, the notification bar would disappear and would...

874 Views

0 replies

4 likes

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Rework the Mobile App to Function Like It Used to

Now, I'm not the kind of person who usually writes complaints to a company because I am pretty understanding and reasonable when it comes to corporate decisions, but the Spotify Mobile App is a disgrace to this company and everything it stands for. T...

Newbie

Now, I'm not the kind of person who usually writes complaints to  a company because I am pretty understanding and reasonable when it comes to corporate decisions, but the Spotify Mobile App is a...

483 Views

0 replies

0 likes

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Radio Stations on Android turned into playlists!

As of the last update on both my Android devices the Radio Stations have turned into playlists(!!!)This is obviously not a normal bug but someone was asleep on the job: When I look at my radio station it looks like a normal playlist, but with the tex...

Gig Goer

As of the last update on both my Android devices the Radio Stations have turned into playlists(!!!) This is obviously not a normal bug but someone was asleep on the job: When I look at my radio stat...

user-removed

Not applicable

1062 Views

2 replies

0 likes

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Thank you!

thank you thank you your solution for my continuous play Problem was great thanks again

Casual Listener

thank you thank you your solution for my continuous play Problem was great thanks again

Jacob

Community Legend

513 Views

1 replies

0 likes

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Missing album cover

I have an album downloaded (Rise Against - Appeal to Reason) and the album art doesn't show up. It also doesn't show up when I'm in the album on the artist's page, but it does on the list of albums. I've tried deleting the album and re-downloading, u...

Casual Listener

I have an album downloaded (Rise Against - Appeal to Reason) and the album art doesn't show up. It also doesn't show up when I'm in the album on the artist's page, but it does on the list of albums. ...

bmjmb

Casual Listener

503 Views

1 replies

0 likes

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Spotify STILL stops after applying ALL the suggesitons

I've done all of the suggestions... even the new one for Nouget... Turned off battery optimization for Spotify, etc.... it STILL stops about every 1 - 4 minutes randomly.Any other solutions to try? It's getting frustrating.

Regular

I've done all of the suggestions... even the new one for Nouget... Turned off battery optimization for Spotify, etc....  it STILL stops about every 1 - 4 minutes randomly. Any other solutions...

NanaFabuel

Newbie

374 Views

1 replies

0 likes

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