Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111394 Views

26 replies

3 likes

  • 111394 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224083 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224083 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581355 Views

79 replies

3 likes

  • 581355 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478596 Views

577 replies

40 likes

Account
Free
  • 478596 Views
  • 577 replies
  • 40 likes

Wallpapers in screen loocked

I don't see the wallpapers of music in screen loocked

Newbie

I don't see the wallpapers of music in screen loocked

335 Views

0 replies

0 likes

  • 335 Views
  • 0 replies
  • 0 likes

All my downloaded album get deleted

Every once in two months all of my albums get deleted, they're still saved but not downloaded even tough they were. Except for today when I woke up and saw my music was deleted and some albums were missing so I had to search every artist and check if...

Newbie

Every once in two months all of my albums get deleted, they're still saved but not downloaded even tough they were. Except for today when I woke up and saw my music was deleted and some albums were m...

316 Views

0 replies

0 likes

  • 316 Views
  • 0 replies
  • 0 likes

Solved!! How do I send my downloads to my SD Card?

How do I send my music downloads on the SD Card using Android?I can't find the word or option "storage" when I'd tapped on the "settings"icon on my Android.

Music Fan

How do I send my music downloads on the SD Card using Android? I can't find the word or option "storage" when I'd tapped on the "settings" icon on my Android.

KatesHere

Community Legend

49136 Views

13 replies

0 likes

Premium
  • 49136 Views
  • 13 replies
  • 0 likes

interrupted stream

I'm using Spotify from my Android phone to stream music to my speakers via Chromecast. I keep having problems, however, with the music being interrupted. First I thought this had something to do with the Chromecast connection until I realized that th...

Casual Listener

I'm using Spotify from my Android phone to stream music to my speakers via Chromecast.  I keep having problems, however, with the music being interrupted.  First I thought this had somethin...

441 Views

0 replies

0 likes

  • 441 Views
  • 0 replies
  • 0 likes

Spotify does not update to premium

I recently got spotify premium for family members. I added my wife and sent her the link. She then followed the steps and was able to create an account and log in. Unfortunately, it does not let her select songs and has to shuffle music... It asks he...

Casual Listener

I recently got spotify premium for family members. I added my wife and sent her the link. She then followed the steps and was able to create an account and log in. Unfortunately, it does not let her ...

Maxim

Spotify Star

431 Views

1 replies

0 likes

  • 431 Views
  • 1 replies
  • 0 likes

Problem to remove imported music

I imported two songs into the cell phone spotify, but now i can't remove them of my music, how can i remove imported song from my music?

Newbie

I imported two songs into the cell phone spotify, but now i can't remove them of my music, how can i remove imported song from my music?

544 Views

0 replies

1 likes

  • 544 Views
  • 0 replies
  • 1 likes

Solved!! Equalizer is missing

Hi. I recently noticed that the equalizer thing is not in my settings anymore.I recently bought a new phone, so maybe the problem comes from it, ive got a LGG2. So it will ne great if anybody could help me with this problem. Thanks.

Casual Listener

Hi. I recently noticed that the equalizer thing is not in my settings anymore. I recently bought a new phone, so maybe the problem comes from it, ive got a LGG2. So it will ne great if anybody could...

Oneplus

Regular

9490 Views

14 replies

0 likes

  • 9490 Views
  • 14 replies
  • 0 likes

Solved!! Yamaha AV Receiver and Android how does it work

Hello, I use an apperently a spotify enabled yamaha receiver. I need help how to get spotify run at this AV receiver. I use no apple devices only android phones tabs etc. Thanks

Gig Goer

Hello, I use an apperently  a spotify enabled yamaha receiver. I need help how to get spotify run at this AV receiver. I use no apple devices only android phones tabs etc.   Thanks&nb...

jasonpritchie

Regular

67287 Views

122 replies

0 likes

  • 67287 Views
  • 122 replies
  • 0 likes

I can't see my tv as a available unit.

As i said the problem is that i can't se my tv as a unit in the app. Casting from for example you tube works great but it won't work in Spotify. I got a premium account and the tv is on the same network as my two phones and tablet. Tv: Loewe Bild 1.6...

Casual Listener

As i said the problem is that i can't se my tv as a unit in the app.  Casting from for example you tube works great but it won't work in Spotify. I got a premium account and the tv is on the sa...

0371

Casual Listener

1321 Views

2 replies

0 likes

  • 1321 Views
  • 2 replies
  • 0 likes

Scrobble tracks using last.fm app

Hey yall,I got a little problem and couldt find anything.Hope you can help me.Thanks in advance!! So, im using spotify on mobile and on mac. What I want it to do now, is scrobble through spotify when using the desktop version but not when using the a...

Casual Listener

Hey yall, I got a little problem and couldt find anything. Hope you can help me. Thanks in advance!!   So, im using spotify on mobile and on mac. What I want it to do now, is scrobble throu...

el_es

Casual Listener

788 Views

1 replies

0 likes

  • 788 Views
  • 1 replies
  • 0 likes

Can´t play songs on my Samsung Galaxy S7 without tv connection

Hello,i can only play songs on my galaxy S7 if i was connected with spotify on my smart tv. When the connection is disconnected the songs are not longer visible on the smartphone.The smartphone software is up to date.And the app has been reinstalled ...

Visitor

Hello, i can only play songs on my galaxy S7 if i was connected with spotify on my smart tv. When the connection is disconnected the songs are not longer visible on the smartphone. The smartphone s...

Hubo

Community Legend

1187 Views

5 replies

0 likes

  • 1187 Views
  • 5 replies
  • 0 likes

Superuser Contribution App is not available on your device

Got a Huawei mate 9 pro and i get the message above. How can i download spotify on this phone?

Casual Listener

Got a Huawei mate 9 pro and i get the message above. How can i download spotify on this phone?

Joe

Community Legend

1084 Views

5 replies

0 likes

  • 1084 Views
  • 5 replies
  • 0 likes

Random problem

Hi I have a problem on spotify since a few days : It’s impossible for me to random play songs from my playlist. When I click on random, spotify want me to choose an album and he random plays all this album. But It’s impossible to do with all the play...

Casual Listener

Hi   I have a problem on spotify since a few days : It’s impossible for me to random play songs from my playlist. When I click on random, spotify want me to choose an album and he random ...

soubrou

Casual Listener

548 Views

2 replies

0 likes

  • 548 Views
  • 2 replies
  • 0 likes

Random pause with Encore Mdsd DAC

Hi, I received my new DAC Encore Mdsd. It works perfectly on my computer and phone (Asus ZenFone Selfie).But when playing songs with Spotify, it stops playing quite often, sometimes every 3 seconds.The problem occurs both offline and online.Any help?...

Newbie

Hi, I received my new DAC Encore Mdsd. It works perfectly on my computer and phone (Asus ZenFone Selfie). But when playing songs with Spotify, it stops playing quite often, sometimes every 3 seconds...

526 Views

0 replies

0 likes

  • 526 Views
  • 0 replies
  • 0 likes

Horrible user experience Android app: slow, and songs keep re-downloading

I am experiencing problems with my Spotify Premium on Android. Spotify is so so slow after opening the app, it takes a minute before I can open and play any song. It just keeps showing the loading sign for more than a minute, which is a huge irritati...

Casual Listener

I am experiencing problems with my Spotify Premium on Android. Spotify is so so slow after opening the app, it takes a minute before I can open and play any song. It just keeps showing the loadi...

Mjk88

Casual Listener

704 Views

2 replies

1 likes

  • 704 Views
  • 2 replies
  • 1 likes

Cannot play songs by Enter Shikari

Hi, I just signed up to Spotify and am trying out the 60-day Premium trial. I tried playing a song by a band called Enter Shikari by directly cliking on the link proviede by the band (https://play.spotify.com/album/0ZlStJI60o8oHlSwQpmkfH) However, wh...

Casual Listener

Hi, I just signed up to Spotify and am trying out the 60-day Premium trial.   I tried playing a song by a band called Enter Shikari by directly cliking on the link proviede by the band (h...

chihaya

Casual Listener

596 Views

2 replies

0 likes

  • 596 Views
  • 2 replies
  • 0 likes

I lost all my playlists PLZ HELP!!!!!

Ok so I was listening to music in my playlists like normal and then I turned it off. I came back a couple hours later to look up a song but all my playlists were missing and my history was missing and the pictures and names i had on my playlists were...

Newbie

Ok so I was listening to music in my playlists like normal and then I turned it off. I came back a couple hours later to look up a song but all my playlists were missing and my history was missing an...

Ibonsall14

Gig Goer

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

Black screen and closes, not launching since spotify updated to 7.9.0.746

Brief description of the issue:Black screen and crashes when trying to launch the app. Won´t open or launch. it happened after it updated to this last version, before it was great.It won´t even create its own folder in Android-Data- Steps to reproduc...

Casual Listener

Brief description of the issue: Black screen and crashes when trying to launch the app. Won´t open or launch. it happened after it updated to this last version, before it was great. It won´t even c...

1580 Views

0 replies

0 likes

Android
Android 4.4.2
galaxy s5
Samsung Galaxy S5 Spotify
Spotify 7.9.0.746
Spotify crash
Spotify crashing Android
Spotify won't launch
  • 1580 Views
  • 0 replies
  • 0 likes

Premium Concerns

I have premium on my phone but when I downloaded Spotify on my tablet and signed in my premium didn't transfer over. Is it supposed to or can I only have premium for 1 device?

Newbie

I have premium on my phone but when I downloaded Spotify on my tablet and signed in my premium didn't transfer over. Is it supposed to or can I only have premium for 1 device?

Joe

Community Legend

481 Views

1 replies

0 likes

  • 481 Views
  • 1 replies
  • 0 likes

Solved!! Spotify uses my internal memory also if I selected SD card in the options

Hi, although I've selected SD card to save my offline music, in addition to the memory rightly occupied by the music on my SD card, Spotify takes up a lot of space in my phone internal memory without reasons and the space occupied grows if I download...

Casual Listener

Hi, although I've selected SD card to save my offline music, in addition to the memory rightly occupied by the music on my SD card, Spotify takes up a lot of space in my phone internal memory without...

Joe

Community Legend

5070 Views

3 replies

0 likes

  • 5070 Views
  • 3 replies
  • 0 likes