Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6113 Views

0 replies

7 likes

  • 6113 Views
  • 0 replies
  • 7 likes

Se me eliminan las playlist

Buenos días, desde la ultima actualizacion de spotify estoy teniendo problemas con las playlist, automáticamente el modo de almacenamiento pasa de "Tarjeta SD" a "Dispositivo" por si solo, obteniendo como consecuencia la eliminación automática de tod...

Newbie

Buenos días, desde la ultima actualizacion de spotify estoy teniendo problemas con las playlist, automáticamente el modo de almacenamiento pasa de "Tarjeta SD" a "Dispositivo" por si solo, obteniendo...

238 Views

0 replies

0 likes

  • 238 Views
  • 0 replies
  • 0 likes

Problema de seguridad

Hay un tipo que me robo mi cuenta y escucha y crea playlist

Visitor

Hay un tipo que me robo mi cuenta y escucha y crea playlist

Joe

Community Legend

279 Views

1 replies

0 likes

  • 279 Views
  • 1 replies
  • 0 likes

Cuenta en varios dispositivos

Como puedo hacer que mi cuenta que tengo en varios dispositivos no escuchen mi musica y vean mi música ni yo la suya

Newbie

Como puedo hacer que mi cuenta que tengo en varios dispositivos no escuchen mi musica y vean mi música ni yo la suya

338 Views

0 replies

0 likes

  • 338 Views
  • 0 replies
  • 0 likes

I cant play the some songs offline

I have turned on the offline bottom and download the songs correctly. but some songs just doesn't play, and if I Uninstall everything an install it again, do I have to search for the 1900 songs again?

Newbie

I have turned on the offline bottom and download the songs correctly. but some songs just doesn't play, and if I Uninstall everything an install it again, do I have to search for the 1900 songs again?

260 Views

0 replies

0 likes

  • 260 Views
  • 0 replies
  • 0 likes

Twitter.

Twitter neden yok?

Newbie

Twitter neden yok?

258 Views

0 replies

0 likes

  • 258 Views
  • 0 replies
  • 0 likes

scrollbar doesn't scroll to bottom

When dragging the scrollbar directly, all the way to the bottom, it doesn't scroll nearly to the bottom of the playlist!

Music Fan

When dragging the scrollbar directly, all the way to the bottom, it doesn't scroll nearly to the bottom of the playlist!

328 Views

0 replies

0 likes

Android
  • 328 Views
  • 0 replies
  • 0 likes

Solved!! Impossible to reach my library

On the app there was always a "my library" button that let me view all of my saved music by artist, by album, etc. Now that button has been replaced with a "me" button that takes me to my page with playlists and recently played artists. But I have lo...

Casual Listener

On the app there was always a "my library" button that let me view all of my saved music by artist, by album, etc. Now that button has been replaced with a "me" button that takes me to my page with p...

moranguinho

Casual Listener

1026 Views

4 replies

0 likes

  • 1026 Views
  • 4 replies
  • 0 likes

Save Option Missing

I have spotify premium, but when I go onto an album or song I do not get the option to save the music. Am I doing something wrong?

Casual Listener

I have spotify premium, but when I go onto an album or song I do not get the option to save the music. Am I doing something wrong? 

Joe

Community Legend

3716 Views

4 replies

0 likes

  • 3716 Views
  • 4 replies
  • 0 likes

Playlist can't open

Hey,Guys i have a bin Problem .I can't Open the new Berner-Packs Playlist .And ich don't Know why.

Newbie

Hey,Guys i have a bin Problem .I can't Open the new Berner-Packs Playlist .And ich don't Know why.

211 Views

0 replies

0 likes

  • 211 Views
  • 0 replies
  • 0 likes

the option to import musics from my cellphone just vanish when I change my account

I was using an account on spotify and it has the option to import musics from my cellphone, but I can't use this account anymore so I had to create another one for me, but I can find the "import" option anymore, but it is still available in my old ac...

Regular

I was using an account on spotify and it has the option to import musics from my cellphone, but I can't use this account anymore so I had to create another one for me, but I can find the "import" opt...

Joe

Community Legend

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes

App not working correctly

I have trobles with Spotify app.See the video for problems.I do not have problem with connection.WiFi is working ok.

Casual Listener

I have trobles with Spotify app. See the video for problems. I do not have problem with connection. WiFi is working ok.

Valsoray

Casual Listener

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

Solved!! German localisation: What does "Nächster aus" mean???

Can anybody explain to me what the words "Nächster aus" are supposed to mean? They appear in the playing queue on my smartphone app just below the title that is currently playing. I *think* it means "next up" but I can only guess because I just canno...

Music Fan

Can anybody explain to me what the words "Nächster aus" are supposed to mean? They appear in the playing queue on my smartphone app just below the title that is currently playing. I *think* it means ...

Jacob

Community Legend

2527 Views

12 replies

0 likes

  • 2527 Views
  • 12 replies
  • 0 likes

Spotify stops while playing music

Whenever I'm listening to music and block the cellphone, the music keeps playing until it stops, then I open the app and automatically starts playing the music back

Newbie

Whenever I'm listening to music and block the cellphone, the music keeps playing until it stops, then I open the app and automatically starts playing the music back

Joe

Community Legend

458 Views

1 replies

0 likes

  • 458 Views
  • 1 replies
  • 0 likes

How to get to my artist list of songs I have downloaded?

Just got on for the first time since the update and this is one of the least user friendly apps i have ever seen. How do I get to the artist in my library?

Newbie

Just got on for the first time since the update and this is one of the least user friendly apps i have ever seen. How do I get to the artist in my library?

Joe

Community Legend

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Local files not updating on Spotify android....

I have been through every thread for similar posts with no working solutions aside from quitting Spotify. I am runnign windows 10 desktop version of spotify and spotify on my moto x pure. it used to update any changes i made to my local files on my d...

Newbie

I have been through every thread for similar posts with no working solutions aside from quitting Spotify.  I am runnign windows 10 desktop version of spotify and spotify on my moto x pure. &nbsp...

Joe

Community Legend

510 Views

1 replies

0 likes

  • 510 Views
  • 1 replies
  • 0 likes

Premium payments

when the premium is only 15,000 / 3 months but I was told to pay 50,000 even though I've never tried previously premium features, i'm from indonesian

Newbie

when the premium is only 15,000 / 3 months but I was told to pay 50,000 even though I've never tried previously premium features, i'm from indonesian

341 Views

0 replies

0 likes

  • 341 Views
  • 0 replies
  • 0 likes

Mini Cooper steering Music control does not work !?

Music controls on the steering wheel of my 2016 Cooper S does not work. Volumes controls are OK. But next and previous buttons when pressed gives message "Not Possible". The only way to go to next song is via radio seek buttons on the center console....

Newbie

Music controls on the steering wheel of my 2016 Cooper S does not work. Volumes controls are OK. But next and previous buttons when pressed gives message "Not Possible". The only way to go to next so...

user-removed

Not applicable

1856 Views

1 replies

14 likes

  • 1856 Views
  • 1 replies
  • 14 likes

Local Files Album Art Quality

I've got some Local Files of albums which I make into playlists, and the album art carries over without a problem. However, when I download the playlists on my phone, the consistency is the cover quality is very sporadic. The problem is I can't seem ...

Casual Listener

I've got some Local Files of albums which I make into playlists, and the album art carries over without a problem. However, when I download the playlists on my phone, the consistency is the cover qua...

462 Views

0 replies

0 likes

  • 462 Views
  • 0 replies
  • 0 likes

My Library switched to my favorites

The spotify app on my phone recently updated and "My Library" got switched for "My favorites" inside the new menu called "Me". I have been trying to get used to it but the new way to listen to music is not user friendly at all. And I cannot play the ...

Newbie

The spotify app on my phone recently updated and "My Library" got switched for "My favorites" inside the new menu called "Me". I have been trying to get used to it but the new way to listen to m...

Joe

Community Legend

824 Views

1 replies

0 likes

Favorites
Me
My Favorites
my library
  • 824 Views
  • 1 replies
  • 0 likes

Solved!! Importação de músicas

Como posso desativar a importação de músicas do meu dispositivo para o Spotify?

Casual Listener

Como posso desativar a importação de músicas do meu dispositivo para o Spotify?

marcellareisdin

Casual Listener

582 Views

4 replies

0 likes

  • 582 Views
  • 4 replies
  • 0 likes