Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
387906 Views
545 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I would like to delete all items I had previously saved and remove all items and history. I want to start from scratch without having to create a new account. I've tried the "clear cache," option but still can't get rid of saved songs.
I would like to delete all items I had previously saved and remove all items and history. I want to start from scratch without having to create a new account. I've tried the "clear cache," option but...
452 Views
0 replies
2 likes
To whom it may concern, I have had a premium subscription for 5 years now and until recently I have had nothing but possitive things to say about Spotify. That's completely changed now. I can't listen to the music I've downloaded nor streaming unless...
To whom it may concern, I have had a premium subscription for 5 years now and until recently I have had nothing but possitive things to say about Spotify. That's completely changed now. I ca...
443 Views
0 replies
0 likes
Hey everyone, ive been premium for 5 6 months i think and today my.premium expired and i cant go in online mode. I remember there was an option to listen.to music with data service or wifi. I cant find it. I cant listen to any song.Feels like im.in o...
Hey everyone, ive been premium for 5 6 months i think and today my.premium expired and i cant go in online mode. I remember there was an option to listen.to music with data service or wifi. I cant fi...
Casual Listener
493 Views
2 replies
0 likes
I had an HTC one m8 and had playlists and so many songs downloaded with spotify premium. I logged into my new gs7 and it is saying i have premium when i sign in theb i go to music and it says sign up for premium and i have no songs or playlists.
I had an HTC one m8 and had playlists and so many songs downloaded with spotify premium. I logged into my new gs7 and it is saying i have premium when i sign in theb i go to music and it says sign up...
Gig Goer
429 Views
1 replies
0 likes
Hello, I'm Paul and I could use some help regarding deleting a song that has been added from the phone storage device into my playlist. I can not play it anymore for some reason nor can I delete it. The song still exsits on the phone's storage but I ...
Hello, I'm Paul and I could use some help regarding deleting a song that has been added from the phone storage device into my playlist. I can not play it anymore for some reason nor can I delete it. ...
364 Views
0 replies
0 likes
Please advise.
Please advise.
484 Views
0 replies
0 likes
The play queue button doesn't appear in the Android app on my phone (see attached) so I cannot see what is in the queue. I have tried uninstalling and reinstalling to no avail. Please advise. Thank you for your help.Kind regards,Tom Trainer
The play queue button doesn't appear in the Android app on my phone (see attached) so I cannot see what is in the queue. I have tried uninstalling and reinstalling to no avail. Please advise. ...
471 Views
0 replies
0 likes
My spootify does not appear in the bar on top of my phone (sorry for my bad english)
My spootify does not appear in the bar on top of my phone (sorry for my bad english)
326 Views
0 replies
0 likes
I have a situation where I have an android tablet that is used stationary as source of music for specific room. In this room there is Bluetooth speaker, which goes into standby when not in use.Now, when I listen music from my computer, every so often...
I have a situation where I have an android tablet that is used stationary as source of music for specific room. In this room there is Bluetooth speaker, which goes into standby when not in use. No...
Gig Goer
809 Views
2 replies
0 likes
On my galaxy tab e, I have my storage setting to SD card. However every single time my device is powered down (restart, dead battery, etc) all of my downloaded songs are gone and the storage setting is flipped back to "device" I stead of SD. Why does...
On my galaxy tab e, I have my storage setting to SD card. However every single time my device is powered down (restart, dead battery, etc) all of my downloaded songs are gone and the storage setting ...
487 Views
0 replies
0 likes
My Spotify app will not stay signed in, no matter what I try. I recently upgraded to a Moto X Pure Edition with Android 6, and ever since then Spotify will not stay logged in. I've researched several possible solutions, and have tried each without su...
My Spotify app will not stay signed in, no matter what I try. I recently upgraded to a Moto X Pure Edition with Android 6, and ever since then Spotify will not stay logged in. I've researched several...
774 Views
0 replies
0 likes
I have a note 5. Before, whenever I paused a song, the notification bar would stay so I could un pause the song. Two days ago, whenever I paused a song, the notification bar would disappear and would only reappear when I went into the app and unpause...
I have a note 5. Before, whenever I paused a song, the notification bar would stay so I could un pause the song. Two days ago, whenever I paused a song, the notification bar would disappear and would...
879 Views
0 replies
4 likes
Now, I'm not the kind of person who usually writes complaints to a company because I am pretty understanding and reasonable when it comes to corporate decisions, but the Spotify Mobile App is a disgrace to this company and everything it stands for. T...
Now, I'm not the kind of person who usually writes complaints to a company because I am pretty understanding and reasonable when it comes to corporate decisions, but the Spotify Mobile App is a...
489 Views
0 replies
0 likes
As of the last update on both my Android devices the Radio Stations have turned into playlists(!!!)This is obviously not a normal bug but someone was asleep on the job: When I look at my radio station it looks like a normal playlist, but with the tex...
As of the last update on both my Android devices the Radio Stations have turned into playlists(!!!) This is obviously not a normal bug but someone was asleep on the job: When I look at my radio stat...
Not applicable
1076 Views
2 replies
0 likes
thank you thank you your solution for my continuous play Problem was great thanks again
thank you thank you your solution for my continuous play Problem was great thanks again
Community Legend
518 Views
1 replies
0 likes
I have an album downloaded (Rise Against - Appeal to Reason) and the album art doesn't show up. It also doesn't show up when I'm in the album on the artist's page, but it does on the list of albums. I've tried deleting the album and re-downloading, u...
I have an album downloaded (Rise Against - Appeal to Reason) and the album art doesn't show up. It also doesn't show up when I'm in the album on the artist's page, but it does on the list of albums. ...
Casual Listener
514 Views
1 replies
0 likes
I've done all of the suggestions... even the new one for Nouget... Turned off battery optimization for Spotify, etc.... it STILL stops about every 1 - 4 minutes randomly.Any other solutions to try? It's getting frustrating.
I've done all of the suggestions... even the new one for Nouget... Turned off battery optimization for Spotify, etc.... it STILL stops about every 1 - 4 minutes randomly. Any other solutions...
Newbie
383 Views
1 replies
0 likes
When I try to download a playlist, my spotify prompts me to go to settings to allow download using cellular data. When I try to switch offline mode on it DOES NOT LET ME. Sooo frusatrating. I pay for this to download music to listen to when service i...
When I try to download a playlist, my spotify prompts me to go to settings to allow download using cellular data. When I try to switch offline mode on it DOES NOT LET ME. Sooo frusatrating. I pay for...
1117 Views
0 replies
1 likes
My quality settings are, Normal for streaming and Extreme for downloading. I also keep my songs (songs I saved to my music) offline, so when I click 'save to my music', it downloads. Here's my question; I'm listening to a song (streaming) and I tap +...
My quality settings are, Normal for streaming and Extreme for downloading. I also keep my songs (songs I saved to my music) offline, so when I click 'save to my music', it downloads. Here's my questi...
Casual Listener
2663 Views
2 replies
0 likes
I can 't download my songs on to my Sd card. I already don t have enough space on my phone. How can I do it? I really need some help.
I can 't download my songs on to my Sd card. I already don t have enough space on my phone. How can I do it? I really need some help.
Community Legend
608 Views
3 replies
0 likes
