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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Smartphones TP-LINK NEFFOS C5

Hola, tengo un celular TP-LINK NEFFOS C5 y no puedo seleccionar la memoria SD para guardar la música. Alguien sabe por qué pasa esto?Gracias.

Visitor

Hola, tengo un celular TP-LINK NEFFOS C5 y no puedo seleccionar la memoria SD para guardar la música. Alguien sabe por qué pasa esto? Gracias.

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Music deleted

While traveling abroad all my saved music deleted itself leaving me without music for several days, anything I can do?

Newbie

While traveling abroad all my saved music deleted itself leaving me without music for several days, anything I can do?

woodandrew90

Roadie

505 Views

1 replies

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Equalizer get deactivated automatically

When playing on my mobile, the equalizer automatically get deactivated and I have to activate it manually, then it's on for a while and then it gets deactivated again...anyone?

Casual Listener

When playing on my mobile, the equalizer automatically get deactivated and I have to activate it manually, then it's on for a while and then it gets deactivated again...anyone?

BiggusDickus

Casual Listener

11447 Views

21 replies

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Songs and playlists won't play

When I select a song, it turns green like it wants to play but nothing happens and when I try to select it again, it won't open or play. This is really frustrating because I'm paying for it and it isn't working. It's doing this on random playlists an...

Newbie

When I select a song, it turns green like it wants to play but nothing happens and when I try to select it again, it won't open or play. This is really frustrating because I'm paying for it and it is...

user-removed

Not applicable

511 Views

1 replies

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Reload library previously downloaded after a HW reset on Android device

After perform a HW Reset, how can I listen previously library downloaded locally on a SD card?

Casual Listener

After perform a HW Reset, how can I listen previously library downloaded locally on a SD card?

user-removed

Not applicable

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5 replies

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Solved!!Superuser Contribution When I save a song on my desktop, android app starts to play

Hello everyone, When I listen a song on Windows desktop app, and click + to save the song to my music, desktop app pauses and mobile (android) app starts playing the currently playing track. This is annoying in the office Desktop version: 1.0.49.125....

Casual Listener

Hello everyone,    When I listen a song on Windows desktop app, and click + to save the song to my music, desktop app pauses and mobile (android) app starts playing the currently pla...

metalyric

Casual Listener

506 Views

2 replies

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Download Micro sd

I don't see the option for download music in Micro sd. Help please. Account premium, Huawei p9 lite

Casual Listener

I don't see the option for download music in Micro sd. Help please. Account premium, Huawei p9 lite

Domy_ct46

Casual Listener

655 Views

3 replies

1 likes

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ChromeCast issues

With a premium account, my chromecast device does not show in my devices..It is working correctly with other devices and is on the same network but will not show up. It worked for a few days, but now nothing.

Newbie

With a premium account, my chromecast device does not show in my devices.. It is working correctly with other devices and is on the same network but will not show up. It worked for a few days, but n...

DaveDenomolos

Roadie

314 Views

1 replies

0 likes

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Certain songs stop playing

Some of the songs I downloaded work perfectly well online, but pause at a certain point when played offline. (e.g stops playing after reaching 0:44)

Newbie

Some of the songs I downloaded work perfectly well online, but pause at a certain point when played offline. (e.g stops playing after reaching 0:44)

woodandrew90

Roadie

775 Views

1 replies

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Please FIX: upper spotify bar widget not works

Hi, I use android 4.4.2 (note3, but same on 5.1.1 and 6.0.1 devices):the upper spotify bar widget stops to work after a while. Buttons of that bar's widget works (can be pressed) but nothing happened. Especially can't use X (disable spotify) or next ...

Music Fan

Hi , I use android 4.4.2 (note3, but same on 5.1.1 and 6.0.1 devices): the upper spotify bar widget stops to work after a while. Buttons of that bar's widget works (can be pressed) but nothing ha...

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Não quer baixar as musicas e não funciona no offline

Então, eu baixei ele no celular criei playlists e tudo, boto pra baixar ele pega normal ai eu fecho ele é qua do volto as músicas não estão baixadas. E quando eu consigo baixar eu desligo o Wifi e tento entrar nele pra ver se funciona ele volta pro i...

Newbie

Então, eu baixei ele no celular criei playlists e tudo, boto pra baixar ele pega normal ai eu fecho ele é qua do volto as músicas não estão baixadas. E quando eu consigo baixar eu desligo o Wifi e te...

310 Views

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Trouble with downloading playlist

I'm trying to download this full playlist onto my phone (Arctic Monkeys). I'm trying to do this because my friend likes this band, but the playlist she currently has is incomplete. When I download this, the songs not downloaded quickly pop up with a ...

Casual Listener

I'm trying to download this full playlist onto my phone (Arctic Monkeys🌺🌸🌼). I'm trying to do this because my friend likes this band, but the playlist she currently has is incomplete. When I downl...

ArcticM

Casual Listener

330 Views

2 replies

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Cancelamento

Eu não consigo cancelar o spotify premium

Newbie

Eu não consigo cancelar o spotify premium

250 Views

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Is anybody having trouble with any songs of the arctic monkeys?

I tried to reproduce suck it and see and cornestone by arctic monkeys and both songs stoped, shows that the music is going on but i cant hear any sound

Newbie

I tried to reproduce suck it and see and cornestone by arctic monkeys and both songs stoped, shows that the music is going on but i cant hear any sound

354 Views

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PC local files is not displaying album art in android phone

Good day everyone. I'm not sure if this has been already resolve before and if so please share a link. I have spotify in my laptop and I store my music locally and have it synced in my phone for streaming when I'm away. My music is working perfectly ...

Newbie

Good day everyone. I'm not sure if this has been already resolve before and if so please share a link.    I have spotify in my laptop and I store my music locally and have it synced in my...

306 Views

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Playlist suddenly forces over to radio?

On mobile (even though I have premium) after the last update, I can no longer trust that I can finish a playlist. Suddenly it turns into a radio station based off of that playlist or artist. Even though I'm shuffle playing an artist or straight playi...

Newbie

On mobile (even though I have premium) after the last update, I can no longer trust that I can finish a playlist. Suddenly it turns into a radio station based off of that playlist or artist. Even tho...

MartinStoichkov

Community Legend

296 Views

1 replies

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unable to play an album or playlist (Premium subscription)

Hello, currently when I choose an album or playlist, spotify will play just one track then shuffle randomly from my saved tracks. This has only started recently. I have a premium account and have a fully updated android app. Any ideas?

Newbie

Hello, currently when I choose an album or playlist, spotify will play just one track then shuffle randomly from my saved tracks. This has only started recently. I have a premium account and have a f...

244 Views

0 replies

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Allow rating / like / dislike on Discover items

I have a samsung galaxy5 phone and samsung galaxy tab s tablet, i stream to my tv/stereo using chromecast. When i play radio and go to hit the like/DISLIKE button it works once then the button is frozen and i can no longer press it for other songs. I...

Newbie

I have a samsung galaxy5 phone and samsung galaxy tab s tablet, i stream to my tv/stereo using chromecast. When i play radio and go to hit the like/DISLIKE button it works once then the button is fro...

187 Views

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