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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1048 Views
  • 0 replies
  • 4 likes

Mobile Spotify keeps pausing randomly when hooked to Car Radio Auxiliary.

I have Spotify Premium for Family. I have downloaded the playlists/albums I'm trying to listen to in my car. Phone is in offline mode. I connected my Android phone to the radio using a brand new auxiliary cable. At first, I thought the cable was dama...

  • Casual Listener
  • I have Spotify Premium for Family. I have downloaded the playlists/albums I'm trying to listen to in my car. Phone is in offline mode. I connected my Android phone to the radio using a brand new auxi...
  • fanman89
  • Newbie
  • 3780 Views
  • 4 replies
  • 1 likes
  • 3780 Views
  • 4 replies
  • 1 likes

Downloaded tracks not saved to library/saving multiple tracks?

Hi, my dad is having a problem with Spotify on his phone. He likes the Discover Weekly feature and downloaded last week's playlist. When it updated this week he wanted to download those tracks too, but now he cannot find any of the tracks he download...

  • Newbie
  • Hi, my dad is having a problem with Spotify on his phone. He likes the Discover Weekly feature and downloaded last week's playlist. When it updated this week he wanted to download those tracks too, b...
  • 487 Views
  • 0 replies
  • 0 likes
  • 487 Views
  • 0 replies
  • 0 likes

Lock screen on note 4

Spotify wont appear on my lock screen. I already turned on notifs in settings still nothing.send help

  • Newbie
  • Spotify wont appear on my lock screen. I already turned on notifs in settings still nothing. send help
  • David_Smith
  • Casual Listener
  • 414 Views
  • 2 replies
  • 0 likes
  • 414 Views
  • 2 replies
  • 0 likes

What?! Halp!

I used to have an old account and i used the free trial without entering a credit card(I don't have one) but now I have to enter one before the trial! I just want to listen to soundtracks IN ORDER!! (UnderTale)

  • Casual Listener
  • I used to have an old account and i used the free trial without entering a credit card (I don't have one) but now I have to enter one before the trial! I just want to listen to soundtracks IN ORDER!...
  • user-removed
  • Not applicable
  • 1764 Views
  • 18 replies
  • 0 likes
  • 1764 Views
  • 18 replies
  • 0 likes

No reproduce las canciones descargadas

Hola, tengo un Xperia z2 y cuenta Spotify premium, desde hace un mes no reproduce las canciones que he descargado, he borrado los datos y reinstalado la aplicación, pero continúa sin funcionar; incluso teniendo Internet full.Que puedo hacer?

  • Newbie
  • Hola, tengo un Xperia z2 y cuenta Spotify premium, desde hace un mes no reproduce las canciones que he descargado, he borrado los datos y reinstalado la aplicación, pero continúa sin funcionar; inclu...
  • 471 Views
  • 0 replies
  • 0 likes
  • 471 Views
  • 0 replies
  • 0 likes

Messages Not Working Right

Hello,My girlfriend and I use Spotify's messaging system in order to communicate. I woke up this morning to see my 'messages' button gone, and I was unabled to send any message to a recipient. I am very frustrated by this, and I'd appreciate any help...

  • Visitor
  • Hello, My girlfriend and I use Spotify's messaging system in order to communicate. I woke up this morning to see my 'messages' button gone, and I was unabled to send any message to a recipient. I am...
  • Hubo
  • Community Legend
  • 910 Views
  • 1 replies
  • 0 likes
  • 910 Views
  • 1 replies
  • 0 likes

Censored songs

2017 and still having trouble with censored songsrecently I've been listening to Calle 13 (a latinamerican group) and most of the song are censored with that terrible backward effect!how can I solve that?

  • Casual Listener
  • 2017 and still having trouble with censored songs recently I've been listening to Calle 13 (a latinamerican group) and most of the song are censored with that terrible backward effect! how can I so...
  • ConAudifonos
  • Music Fan
  • 782 Views
  • 3 replies
  • 0 likes
  • 782 Views
  • 3 replies
  • 0 likes

Some open.spotify.com links not working

My friend and I are both Premium members. She's on an iPhone. I'm on an Android. We send song links (open.spotify.com/track/...) to one another via SMS using the mechanisms in our respective apps. Things have generally been working pretty well. In th...

  • Newbie
  • My friend and I are both Premium members. She's on an iPhone. I'm on an Android. We send song links (open.spotify.com/track/...) to one another via SMS using the mechanisms in our respective apps. Th...
  • 1208 Views
  • 0 replies
  • 0 likes
  • 1208 Views
  • 0 replies
  • 0 likes

Offline/Online Premium Issue

Okay so I have got Spotify on an Android (Samsung Galaxy 5) and I am connected to internet (I use the free Spotify version) except it's saying that I need to get premium to listen to music now everytime I press the shuffle play button. I don't unders...

  • Casual Listener
  • Okay so I have got Spotify on an Android (Samsung Galaxy 5) and I am connected to internet (I use the free Spotify version) except it's saying that I need to get premium to listen to music now everyt...
  • Joe
  • Community Legend
  • 469 Views
  • 1 replies
  • 1 likes
  • 469 Views
  • 1 replies
  • 1 likes

Chromecast audio not in normalize volume mode

Hi guysI have some trouble when I conect chromecast audio to avr to playing musicI found Spotify not in normalize volume mode ,and I can't change this setting on my phone,is somebody has the same trouble?English is not my mother language,hope you can...

  • Casual Listener
  • Hi guys I have some trouble when I conect chromecast audio to avr to playing music I found Spotify not in normalize volume mode ,and I can't change this setting on my phone,is somebody has the same...
  • Kenkaikk
  • Casual Listener
  • 1236 Views
  • 2 replies
  • 0 likes
  • 1236 Views
  • 2 replies
  • 0 likes

Superuser Contribution Artists and Playlists not functioning normally on my Samsung

Hi friends! So I'll start by saying I have a Samsung Galaxy S4 mini.. ancient but still working great aside from Spotify. A few issues: I pay for premium and have access to my songs when I am offline. When I am offline, I only have acess to songs thr...

  • Casual Listener
  • Hi friends!   So I'll start by saying I have a Samsung Galaxy S4 mini.. ancient but still working great aside from Spotify.    A few issues:   I pay for premium and have acc...
  • lioralon21
  • Casual Listener
  • 602 Views
  • 2 replies
  • 0 likes
  • 602 Views
  • 2 replies
  • 0 likes

Spotify becoming more strict?

So usually what I do when it comes to streaming spotify for free is that I will put a song in a play list by itself so when I click shuffle on that play list it usually plays that song straight away but now for some reason when I do that now it will ...

  • Casual Listener
  • So usually what I do when it comes to streaming spotify for free is that I will put a song in a play list by itself so when I click shuffle on that play list it usually plays that song straight away ...
  • Coreycdc
  • Casual Listener
  • 946 Views
  • 4 replies
  • 0 likes
  • 946 Views
  • 4 replies
  • 0 likes

Volume Issue with Shared Playlist

In the Android latest Android version and latest Spotify version, I noticed a bug today. When playing my friend's shared playlist, the volume was lower than when I was playing my own playlist. My friend had the free version, whereas I have the paid v...

  • Casual Listener
  • In the Android latest Android version and latest Spotify version, I noticed a bug today. When playing my friend's shared playlist, the volume was lower than when I was playing my own playlist. My fri...
  • feelikeastrangr
  • Community Legend
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

downloaded music deleted

My Spotify app suddenly informed me that I had saved music offline on more than 3 devices and all my offline music had been deleted. I have only used Spotify on my PC and phone, and have only had a premium account for about one month. What's up with ...

  • Newbie
  • My Spotify app suddenly informed me that I had saved music offline on more than 3 devices and all my offline music had been deleted. I have only used Spotify on my PC and phone, and have only had a p...
  • Joe
  • Community Legend
  • 932 Views
  • 1 replies
  • 0 likes
  • 932 Views
  • 1 replies
  • 0 likes

My premium account become slow

So first i clear data my spotify premium because i want to redownload all my song,and then i log in,and then the problem started,When i'm log in my home and browse section won't load,at all,sometime its load when i log in log out for more than once,i...

  • Visitor
  • So first i clear data my spotify premium because i want to redownload all my song,and then i log in,and then the problem started, When i'm log in my home and browse section won't load,at all,sometim...
  • user-removed
  • Not applicable
  • 503 Views
  • 4 replies
  • 0 likes
  • 503 Views
  • 4 replies
  • 0 likes

ARMv8 and ARMv7 Spotfy App

Why is the Spotfy App only available in ARMv7, while many devices have ARMv8 SoCs and OS's? It seems the the App could be lighter/faster/more efficient if it used the ISA in the supported devices...

  • Newbie
  • Why is the Spotfy App only available in ARMv7, while many devices have ARMv8 SoCs and OS's? It seems the the App could be lighter/faster/more efficient if it used the ISA in the supported devices...
  • 4072 Views
  • 0 replies
  • 2 likes
  • 4072 Views
  • 0 replies
  • 2 likes

Playlist songs not showing on songs list in general

I downloaded a playlist of 50 songs by a band - and they play if I the playlist but don't show up on my songs list in general.

  • Regular
  • I downloaded a playlist of 50 songs by a band - and they play if I the playlist but don't show up on my songs list in general.
  • nelavasakova
  • Newbie
  • 1163 Views
  • 2 replies
  • 0 likes
  • 1163 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playing stops in the middle of downloaded song

I have had issues of random playback interruptions. This occurs on and off line when playing songs on playlist on my Huawei Y6. I have uninstalled and reinstalled spotify but the problem persists. Your instructions mentioned a file com.spotify.music ...

  • Newbie
  • I have had issues of random playback interruptions. This occurs on and off line when playing songs on playlist on my Huawei Y6. I have uninstalled and reinstalled spotify but the problem persists. Yo...
  • user-removed
  • Not applicable
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes