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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376555 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7596 Views

0 replies

7 likes

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Downloaded playlist not adding new songs

I have downloaded one playlist of 128 songs on my Samsung Galaxy J7 which I have a 64gb SD card installed on. It downloaded fine, then I went back to my computer and added a few more songs to this playlist but my phone will not downloaded the new son...

Casual Listener

I have downloaded one playlist of 128 songs on my Samsung Galaxy J7 which I have a 64gb SD card installed on. It downloaded fine, then I went back to my computer and added a few more songs to this pl...

302 Views

0 replies

0 likes

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Save last position/track in album or playlist?

Hello, is there a way to save the current or last listened track in a album? If you listen to an audiobook which lasts 7 hours or more, you can't interrupt listening for listen to some music and switch back to the last postiion/track of the audiobook...

Casual Listener

Hello,   is there a way to save the current or last listened track in a album?   If you listen to an audiobook which lasts 7 hours or more, you can't interrupt listening for listen to s...

EssenceBlue

Newbie

1931 Views

2 replies

14 likes

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  • 2 replies
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Maximum Frustration with Spotify App

Hi, I don't want to use FaceBook any more and have deleted it from my phone. So to log in to Spotify and use the app on my phone I believe I need:To Set a Device in Spotify Admin(Which does not result in an email sent through)Therefore I log into Fac...

Casual Listener

Hi,   I don't want to use FaceBook any more and have deleted it from my phone. So to log in to Spotify and use the app on my phone I believe I need: To Set a Device in Spotify Admin (Which ...

305 Views

0 replies

0 likes

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Backing up a Samsung Galaxy Edge

I have to replace both screens and I am told I will lose all data. Will my back up to an on board storage card save all my library of Spotify music?

Newbie

I have to replace both screens and I am told I will lose all data. Will my back up to an on board storage card save all my library of Spotify music?

238 Views

0 replies

0 likes

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New Spotify Update and what is wrong with "ME"

Hey Peeps,just wanted to ask what in the world is going on with the new spotify update. First of all, i cant go to artists and select show downloaded only, it shows me none, but then i remove the filters and suddenly there are some donwloaded albums....

Newbie

Hey Peeps, just wanted to ask what in the world is going on with the new spotify update.   First of all, i cant go to artists and select show downloaded only, it shows me none, but then i rem...

mackrider21

Newbie

1460 Views

3 replies

2 likes

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changing payment information

I need to change my payment information to my new debit card but every time I try to update it I get a red error message telling me to enter my expiry month. Clearly, I've already entered the expiration of my card into the appropriate box. I've tried...

Newbie

I need to change my payment information to my new debit card but every time I try to update it I get a red error message telling me to enter my expiry month. Clearly, I've already entered the expirat...

235 Views

0 replies

0 likes

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Failed connect with facebook

Okay, I'm having a little problemYear ago I started my adventure with Spotify, I have account and it is or was connected with Facebook. When I'm trying to log with normal email address, today, Spotify automatically try to log me with using Facebook b...

Visitor

Okay, I'm having a little problem Year ago I started my adventure with Spotify, I have account and it is or was connected with Facebook. When I'm trying to log with normal email address, today, Spot...

323 Views

0 replies

0 likes

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Local data files won't sync

Hi, I've used local music files on Spotify before and it worked. Now when I'm tyring to add local music files on my stationed computer, the files won't download on my phone. I've tried uninstall and install on both of them, but no luck... It is just ...

Newbie

Hi, I've used local music files on Spotify before and it worked. Now when I'm tyring to add local music files on my stationed computer, the files won't download on my phone. I've tried uninstall and ...

251 Views

0 replies

0 likes

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All offline playlists deleted. AGAIN!!!!!!

So once again, all my downloaded for offline listening playlists have been deleted from my phone.And yet again I have to redownload them. My expense, my time. Garbage app, garbage service and support, same garbage bugs repeating and reappearing over ...

Roadie

So once again, all my downloaded for offline listening playlists have been deleted from my phone. And yet again I have to redownload them. My expense, my time.   Garbage app, garbage service ...

user-removed

Not applicable

341 Views

1 replies

0 likes

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Unable to rearrange songs in a playlist:(

I cannot for the life of me figure out how to drag and rearrange songs in my playlists, and it is driving me crazy! When I try to drag and drop on my desktop I get the circle with a line through it icon meaning "no", and on my phone I don't even get ...

Newbie

I cannot for the life of me figure out how to drag and rearrange songs in my playlists, and it is driving me crazy! When I try to drag and drop on my desktop I get the circle with a line through it i...

277 Views

0 replies

1 likes

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No Inbox

A friend has sent me some music but I cannot find my inbox. Where there should be a bell icon I only have the find friends icon. Where can I find my inbox and the music shared with me?

Newbie

A friend has sent me some music but I cannot find my inbox. Where there should be a bell icon I only have the find friends icon. Where can I find my inbox and the music shared with me?

Maxim

Spotify Star

496 Views

1 replies

0 likes

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I wonna unistall my spotify but cant

i bough my sone xperia xa yersterday nad spotify was install already, so i wonna uninstall it but cant, can only disable it. i have contact sony support and they says to me 'it may was a probleme with spotify, go to spotify support' PLS HELP

Newbie

i bough my sone xperia xa yersterday nad spotify was install already, so i wonna uninstall it but cant, can only disable it. i have contact sony support and they says to me 'it may was a probleme wit...

fede_ash

Newbie

589 Views

2 replies

0 likes

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Algunas canciones no se reproducen

Estaba escuchando mi playlist de siempre y de pronto se dejó de escuchar y al ver el celular se estaba reproduciendo la canción sin embargo no se escuchaba, intente en modo online y offline y no logré solucionar nada y solo pasa con algunas canciones...

Newbie

Estaba escuchando mi playlist de siempre y de pronto se dejó de escuchar y al ver el celular se estaba reproduciendo la canción sin embargo no se escuchaba, intente en modo online y offline y no logr...

Untalchavo

Newbie

8377 Views

3 replies

4 likes

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Modo offline

Hola espero me respondan mi pregunta chicos.¿Si cambio de dispositivo tengo que descargar mi musica offline otra vez?

Casual Listener

Hola espero me respondan mi pregunta chicos. ¿Si cambio de dispositivo tengo que descargar mi musica offline otra vez?

itu_

Community Legend

536 Views

1 replies

0 likes

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Android volume spikes

Hi, I love Spotify and I listen to it on my PC and my Android Oneplus 3 phone. However over only my phone, there are random volume spikes with and without earphones. It's really ruining my experience and I'm extremely unhappy with this, anyone have t...

Casual Listener

Hi, I love Spotify and I listen to it on my PC and my Android Oneplus 3 phone. However over only my phone, there are random volume spikes with and without earphones. It's really ruining my experience...

yosempai

Newbie

1581 Views

4 replies

0 likes

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Songs Not Playing

Recently on spotify, my songs won't have sound when they play. Then, when I hit pause, the seeker restarts from the beginning. Still no sounds comes out, and if I hit pause again, it will restart again. I cleared cache and data, uninstalled and reins...

Newbie

Recently on spotify, my songs won't have sound when they play. Then, when I hit pause, the seeker restarts from the beginning. Still no sounds comes out, and if I hit pause again, it will restart aga...

297 Views

0 replies

0 likes

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Smartphones TP-LINK NEFFOS C5

Hola, tengo un celular TP-LINK NEFFOS C5 y no puedo seleccionar la memoria SD para guardar la música. Alguien sabe por qué pasa esto?Gracias.

Visitor

Hola, tengo un celular TP-LINK NEFFOS C5 y no puedo seleccionar la memoria SD para guardar la música. Alguien sabe por qué pasa esto? Gracias.

335 Views

0 replies

1 likes

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Music deleted

While traveling abroad all my saved music deleted itself leaving me without music for several days, anything I can do?

Newbie

While traveling abroad all my saved music deleted itself leaving me without music for several days, anything I can do?

woodandrew90

Roadie

564 Views

1 replies

0 likes

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  • 1 replies
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Equalizer get deactivated automatically

When playing on my mobile, the equalizer automatically get deactivated and I have to activate it manually, then it's on for a while and then it gets deactivated again...anyone?

Casual Listener

When playing on my mobile, the equalizer automatically get deactivated and I have to activate it manually, then it's on for a while and then it gets deactivated again...anyone?

BiggusDickus

Casual Listener

11892 Views

21 replies

0 likes

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Songs and playlists won't play

When I select a song, it turns green like it wants to play but nothing happens and when I try to select it again, it won't open or play. This is really frustrating because I'm paying for it and it isn't working. It's doing this on random playlists an...

Newbie

When I select a song, it turns green like it wants to play but nothing happens and when I try to select it again, it won't open or play. This is really frustrating because I'm paying for it and it is...

user-removed

Not applicable

557 Views

1 replies

0 likes

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