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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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A minha conta do spotify estava relacionada a uma pagina no Facebook da minha empresa.

A minha conta do Spotify estava relacionada a pagina do facebook empresarial. Porem, cancelei a conta e como é empresarial nao é possivel restaurar a conta. Quando tento entrar pelo email cadastrado, diz que nao e possivel entrar poos logava com a pa...

Newbie

A minha conta do Spotify estava relacionada a pagina do facebook empresarial. Porem, cancelei a conta e como é empresarial nao é possivel restaurar a conta. Quando tento entrar pelo email cadastrado,...

332 Views

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Solved!! Can't Uninstall Spotify App on Android

Hey all. I was using Spotify for a while. I decided to uninstall Spotify app from my Sony XA Ultra device but I can't. I tried to unistall on the Play Store, clicked uninstall button but it didn't completely uninstall from my device. I can only enabl...

Regular

Hey all. I was using Spotify for a while. I decided to uninstall Spotify app from my Sony XA Ultra device but I can't. I tried to unistall on the Play Store, clicked uninstall button but it didn't co...

imactavishi

Regular

54783 Views

11 replies

1 likes

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la app se cierra al apagar la pantalla

Hola soy usuario premiun. Tengo un Sony Xperia y cuando reproduzco canciones online o descargadas y apago la pantalla la reproducción se detiene. Por favor necesito su ayuda.

Casual Listener

Hola soy usuario premiun. Tengo un Sony Xperia y cuando reproduzco canciones online o descargadas y apago la pantalla la reproducción se detiene. Por favor necesito su ayuda.

Netohn

Newbie

58153 Views

4 replies

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Android widget problem

If spotify is not used in a while, the widget control are not working

Newbie

If spotify is not used in a while, the widget control are not working

350 Views

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Personal Playlist / Music library

Hey Guys, i do have quit a big problem. Ive added Spotiy Premium to my account, but I dont have a library, and i dont know why. And try to listen to my favourites cause my library isnt working, is not comparetable.. Please advise. Best regards, Danie...

Newbie

Hey Guys,   i do have quit a big problem. Ive added Spotiy Premium to my account, but I dont have a library, and i dont know why. And try to listen to my favourites cause my library isnt worki...

227 Views

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recovery

hey everybody! so having a bit of an issue, sent a ticket to spotify/support ans it said ask here so, here i am. i factory reset my phone the other day and today i reinstalled spotify finally, and all my music is gone! i tried to recover from a deskt...

Regular

hey everybody! so having a bit of an issue, sent a ticket to spotify/support ans it said ask here so, here i am. i factory reset my phone the other day and today i reinstalled spotify finally, and al...

Joe

Community Legend

987 Views

7 replies

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Spotify Android App Sound Quality

The sound quality on Spotify app sounds compressed, or I assume it's stuck on normal quality. I don't hear any difference between Normal, High, or even Extreme, at least I don't think I do. I feel like there's a slight difference but it could be a pl...

Newbie

The sound quality on Spotify app sounds compressed, or I assume it's stuck on normal quality. I don't hear any difference between Normal, High, or even Extreme, at least I don't think I do. I feel li...

435 Views

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Solved!! High resolution on Cambridge CXN

I have a premium account. I can play music on my android phone and choose High resolution audio.However, streaming through my Cambridge CXN I can't choose High Resolution audio because only one device must play the high resolution ????Can you help me...

Casual Listener

I have a premium account. I can play music on my android phone and choose High resolution audio. However, streaming through my Cambridge CXN I can't choose High Resolution audio because only one dev...

Joe

Community Legend

2102 Views

1 replies

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Upload a new song

Hi Spotify! I was searching for this song: Shlohmo Bo Peep (Do U right) ft. Jeremih. But I'm sad because I didn't find it! Is there a way for you guys to upload that song? So I can add it to my Playlist.Thanks in advance.

Newbie

Hi Spotify! I was searching for this song: Shlohmo Bo Peep (Do U right) ft. Jeremih. But I'm sad because I didn't find it! Is there a way for you guys to upload that song? So I can add it to my Playl...

Joe

Community Legend

383 Views

1 replies

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Getting different UIs for different accounts

Hey!Today I tried logging into my second account and realised that that account had a different, newer UI. When I logged back into my primary account I still had the old UI.Is there any way to fix this?(Android user)

Newbie

Hey! Today I tried logging into my second account and realised that that account had a different, newer UI. When I logged back into my primary account I still had the old UI. Is there any way to fi...

257 Views

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Ford Sync Applink

Does anyone know how to get Spotify working with Ford Applink? I've just purchased a 2014 fiesta and have 'sync applications' on my cars menu. I can connect via bluetooth but the spotify app doesn't seem to register. I can find little information on ...

Casual Listener

Does anyone know how to get Spotify working with Ford Applink?  I've just purchased a 2014 fiesta and have 'sync applications' on my cars menu. I can connect via bluetooth but the spotify app do...

409 Views

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Delete all downloads, don't let me hear the last playlist offline

Hallo I have a little probleme since the last update i think.This week 2 times my complete downloads on all my devices are gone. I don't know why...And i can't hear the last playlist offline. I have a problem with my mobilephone and it happens often,...

Regular

Hallo   I have a little probleme since the last update i think. This week 2 times my complete downloads on all my devices are gone. I don't know why... And i can't hear the last playlist off...

Albedeluxe

Regular

343 Views

2 replies

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Current queue gets wiped out after 'Add to Up Next' from filtering

Brief description of the issue:If you play all the songs from the library by pressing Shuffle Play, songs are added to the queue. You can affect current queue by using the filter. When you clear the filter everything goes back to normal (current queu...

Music Fan

Brief description of the issue: If you play all the songs from the library by pressing Shuffle Play, songs are added to the queue. You can affect current queue by using the filter. When you clear th...

boonhead

Music Fan

1011 Views

1 replies

1 likes

bug
Mobile
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Samsung S5

Even with cleared Cache and Data, Spotify takes 9.56GB??? tried reinstalling it and even before i´ve logged in it took 9.56GB.

Newbie

Even with cleared Cache and Data, Spotify takes 9.56GB???  tried reinstalling it and even before i´ve logged in it took 9.56GB.  

269 Views

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Cant listen to different music on 2 different phones

I have Spotify family and when connected to wifi at home I can't listen to different music on different phones

Newbie

I have Spotify family and when connected to wifi at home I can't listen to different music on different phones

MartinStoichkov

Community Legend

246 Views

1 replies

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armazenamento de músicas

Na minha conta não aparece a opção de armazenamento de músicas

Newbie

Na minha conta não aparece a opção de armazenamento de músicas

233 Views

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Payment Failed. No Paypal Option.

So normally I have automatic payments come out from PayPal, just got an email saying my account failed a payment and to update my payment info. There is no more option I see to use PayPal, and for some reason defaulted to a student account?

Casual Listener

So normally I have automatic payments come out from PayPal, just got an email saying my account failed a payment and to update my payment info. There is no more option I see to use PayPal, and for so...

271 Views

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samsung

spotify is freezing frequently.i will stop using it and paying for if there wont be any update..i had thos pr9blem 4 ti.es today o samsung A3 k2016

Newbie

spotify is freezing frequently.i will stop using it and paying for if there wont be any update..i had thos pr9blem 4 ti.es today o samsung A3 k2016

242 Views

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my premium is gone

i could listen songs on spotify like a half hour ago but now my premium account has gone. idk why but my account seems free account. HELP PLEASE

Visitor

i could listen songs on spotify like a half hour ago but now my premium account has gone. idk why but my account seems free account. HELP PLEASE

250 Views

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