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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Ford Sync Applink

Does anyone know how to get Spotify working with Ford Applink? I've just purchased a 2014 fiesta and have 'sync applications' on my cars menu. I can connect via bluetooth but the spotify app doesn't seem to register. I can find little information on ...

Casual Listener

Does anyone know how to get Spotify working with Ford Applink?  I've just purchased a 2014 fiesta and have 'sync applications' on my cars menu. I can connect via bluetooth but the spotify app do...

415 Views

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Delete all downloads, don't let me hear the last playlist offline

Hallo I have a little probleme since the last update i think.This week 2 times my complete downloads on all my devices are gone. I don't know why...And i can't hear the last playlist offline. I have a problem with my mobilephone and it happens often,...

Regular

Hallo   I have a little probleme since the last update i think. This week 2 times my complete downloads on all my devices are gone. I don't know why... And i can't hear the last playlist off...

Albedeluxe

Regular

351 Views

2 replies

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Current queue gets wiped out after 'Add to Up Next' from filtering

Brief description of the issue:If you play all the songs from the library by pressing Shuffle Play, songs are added to the queue. You can affect current queue by using the filter. When you clear the filter everything goes back to normal (current queu...

Music Fan

Brief description of the issue: If you play all the songs from the library by pressing Shuffle Play, songs are added to the queue. You can affect current queue by using the filter. When you clear th...

boonhead

Music Fan

1027 Views

1 replies

1 likes

bug
Mobile
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Samsung S5

Even with cleared Cache and Data, Spotify takes 9.56GB??? tried reinstalling it and even before i´ve logged in it took 9.56GB.

Newbie

Even with cleared Cache and Data, Spotify takes 9.56GB???  tried reinstalling it and even before i´ve logged in it took 9.56GB.  

272 Views

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Cant listen to different music on 2 different phones

I have Spotify family and when connected to wifi at home I can't listen to different music on different phones

Newbie

I have Spotify family and when connected to wifi at home I can't listen to different music on different phones

MartinStoichkov

Community Legend

247 Views

1 replies

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armazenamento de músicas

Na minha conta não aparece a opção de armazenamento de músicas

Newbie

Na minha conta não aparece a opção de armazenamento de músicas

236 Views

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Payment Failed. No Paypal Option.

So normally I have automatic payments come out from PayPal, just got an email saying my account failed a payment and to update my payment info. There is no more option I see to use PayPal, and for some reason defaulted to a student account?

Casual Listener

So normally I have automatic payments come out from PayPal, just got an email saying my account failed a payment and to update my payment info. There is no more option I see to use PayPal, and for so...

274 Views

0 replies

0 likes

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samsung

spotify is freezing frequently.i will stop using it and paying for if there wont be any update..i had thos pr9blem 4 ti.es today o samsung A3 k2016

Newbie

spotify is freezing frequently.i will stop using it and paying for if there wont be any update..i had thos pr9blem 4 ti.es today o samsung A3 k2016

245 Views

0 replies

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my premium is gone

i could listen songs on spotify like a half hour ago but now my premium account has gone. idk why but my account seems free account. HELP PLEASE

Visitor

i could listen songs on spotify like a half hour ago but now my premium account has gone. idk why but my account seems free account. HELP PLEASE

252 Views

0 replies

0 likes

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No Log In buttons on Android 5.1 Car System

I got a Android 5.1 System in my car that behaves like a tablet but with landscape mode only.My Problem is that the Spotify Log In screen is in portrait mode and the system won't change it's size or resolution so the videos in the background look a b...

Casual Listener

I got a Android 5.1 System in my car that behaves like a tablet but with landscape mode only. My Problem is that the Spotify Log In screen is in portrait mode and the system won't change it's size o...

ditrist

Newbie

1325 Views

3 replies

0 likes

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Keeps stopping after every song

I have the same problem on Android with both my Xperia z3+ and my Xperia z5. Spotify keeps playing a single song then it stops and has been like this for months now. Just haven't had time to report it yet. To get it to start again you need to unlock ...

Newbie

I have the same problem on Android with both my Xperia z3+ and my Xperia z5. Spotify keeps playing a single song then it stops and has been like this for months now. Just haven't had time to report i...

434 Views

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Release Notes for Android?

Hi, What´s up with the release notes for Android? Did the community manager get bored from updating them? https://community.spotify.com/t5/Spotify-Community-Blog/All-Spotify-Release-Notes/ba-p/551574 Please enlighten me where I can find them. Thank y...

Regular

Hi,   What´s up with the release notes for Android? Did the community manager get bored from updating them?   https://community.spotify.com/t5/Spotify-Community-Blog/All-Spotify-Release...

480 Views

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DELETED SONGS

I am a premium user, but all my songs are deleted when my phone is switched off.Are there any people who are experiencing this problem? What is the solution? I keep downloading songs again. PLEASE HELP

Casual Listener

I am a premium user, but all my songs are deleted when my phone is switched off. Are there any people who are experiencing this problem? What is the solution? I keep downloading songs again. PLEASE ...

Mert12

Casual Listener

476 Views

2 replies

0 likes

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stereo

En la versión gratuita para móviles solo reproducen un canal (derecho o izquierdo) y lo envían por los dos. Esto se hace más evidente en canciones de los '60 que jugaban mucho con el efecto estéreo y que al reproducirlas por Spotify se pierde la mita...

Newbie

En la versión gratuita para móviles solo reproducen un canal (derecho o izquierdo) y lo envían por los dos. Esto se hace más evidente en canciones de los '60 que jugaban mucho con el efecto estéreo y...

278 Views

0 replies

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Solved!! Mediacontroller on lockscreen disappearing after inactivity

Hi, I've been using Spotify Premium for a few months now but what has been bothering me since the start is an issue with the media controller on the lock screen. If I leave Spotify in the background after listening to music, the mediacontroller will ...

Visitor

Hi,   I've been using Spotify Premium for a few months now but what has been bothering me since the start is an issue with the media controller on the lock screen. If I leave Spotify in the ba...

user-removed

Not applicable

923 Views

1 replies

0 likes

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Solved!! My library is not been showing on my phone (android)

I can't find my library section on my app. I already look to other phones with the same version without that issue, but I don't know why doesn't have that option on my device.I'm a premium user and on my computer everything looks ok. Please someone c...

Newbie

I can't find my library section on my app. I already look to other phones with the same version without that issue, but I don't know why doesn't have that option on my device. I'm a premium use...

Joe

Community Legend

6198 Views

1 replies

0 likes

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Spotify removing offline files - and forgetting where they are stored

Hi, I'm using a Sony Xperia Z5, Android 6.0.1, Spotify version 7.1.0.1025 arm7. My problem is this - every night, all my offline files disappear. I prefer to turn my phone off a night. When I turn it on in the morning, everything I have downloaded di...

Casual Listener

Hi,   I'm using a Sony Xperia Z5, Android 6.0.1, Spotify version 7.1.0.1025 arm7.   My problem is this - every night, all my offline files disappear. I prefer to turn my phone off a nig...

406 Views

0 replies

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Spotify on Smartwatch

Can i use spotify on Sony Smartwatch 2 connected to my phone? Like changing songs and playlists?

Newbie

Can i use spotify on Sony Smartwatch 2 connected to my phone? Like changing songs and playlists?

515 Views

0 replies

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Pague un mes premiun y se suponia que el segundo era gratis lo que no fue verdada

Hace un mes hubo una promoción de paga un mes premiun y el segundo es gratis, lo que nunca paso, ya paso el mes pagado y el mes gratis no funciono porque mi cuenta volvió a ser con anuncios, eso en mi pais es publicidad engañosa y es demandable den s...

Visitor

Hace un mes hubo una promoción de paga un mes premiun y el segundo es gratis, lo que nunca paso, ya paso el mes pagado y el mes gratis no funciono porque mi cuenta volvió a ser con anuncios, eso en m...

312 Views

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0 likes

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Sound quality and level change half a second into song

So this is an issue I have been having for quite some time with Spotify. I love to listen to my music at an unreasonably high level and whenever I choose a song on Spotify about half a second into the song you can hear the volume level and the qualit...

Casual Listener

So this is an issue I have been having for quite some time with Spotify. I love to listen to my music at an unreasonably high level and whenever I choose a song on Spotify about half a second in...

447 Views

0 replies

0 likes

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