Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6859 Views

0 replies

7 likes

  • 6859 Views
  • 0 replies
  • 7 likes

Volume problem using spotify connect

Im using spotify on my google pixel and everytime i try to change the volume in spotify app, the volume drops to minimum and ive got to turn it back up again. It only happens when connected to sonos. If just listening to music on phone then theres no...

Newbie

Im using spotify on my google pixel and everytime i try to change the volume in spotify app, the volume drops to minimum and ive got to turn it back up again. It only happens when connected to sonos....

239 Views

0 replies

0 likes

  • 239 Views
  • 0 replies
  • 0 likes

App update

Ive just updated the app to the most recent version and ive noticed that a lot of the songs on my library have been removed. Any ideas on whats caused this and is the only solution to just re-add and hopefully remember all the songs that were removed

Newbie

Ive just updated the app to the most recent version and ive noticed that a lot of the songs on my library have been removed. Any ideas on whats caused this and is the only solution to just re-add and...

234 Views

0 replies

0 likes

  • 234 Views
  • 0 replies
  • 0 likes

App crashes when skipping songs

When I am listening to a playlist on the Spotify app I frequently encounter crashes when I am skipping through a lot of tracks, the entire app will suddenly just lock up completely, I can't do anything within the app and Android doesn't throw up the ...

Newbie

When I am listening to a playlist on the Spotify app I frequently encounter crashes when I am skipping through a lot of tracks, the entire app will suddenly just lock up completely, I can't do anythi...

cFinn79

Newbie

1881 Views

1 replies

3 likes

  • 1881 Views
  • 1 replies
  • 3 likes

Spotify without wifi

Can't listen music if i dont have wifi

Newbie

Can't listen music if i dont have wifi

PilotAC

Community Legend

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Can't play podcasts

Hello, I have the Spotify app on my cellphone and everything goes right except for the podcasts section. I "click" one podcast to listen and it simply doesn't do anything. Anyome who help me please?

Newbie

Hello, I have the Spotify app on my cellphone and everything goes right except for the podcasts section. I "click" one podcast to listen and it simply doesn't do anything. Anyome who help me please?

1006 Views

0 replies

2 likes

  • 1006 Views
  • 0 replies
  • 2 likes

listening to spotify thru my Onkyo TX-NR509

Hello,I have a spotify account that I access via Facebook. I would like to listen to Spotify thru my Onkyo TX-NR509 receiver. I have installed the Onkyo remote app on my phone. When I open Spotify on my Samsung Galaxy S7 app it is asking me for a use...

Casual Listener

Hello, I have a spotify account that I access via Facebook. I would like to listen to Spotify thru my Onkyo TX-NR509 receiver. I have installed the Onkyo remote app on my phone. When I open Spotify ...

323 Views

0 replies

0 likes

  • 323 Views
  • 0 replies
  • 0 likes

Lost downloaded playlists

After the latest update none of my songs are downloaded. Went in to listen to music at work today and nope... I have nothing downloaded. Now I have to try and remember to open it when I get home so they can all download again.

Newbie

After the latest update none of my songs are downloaded. Went in to listen to music at work today and nope... I have nothing downloaded. Now I have to try and remember to open it when I get home so t...

217 Views

0 replies

0 likes

  • 217 Views
  • 0 replies
  • 0 likes

I can't play music when I'm offline

Recently I got Premium, but when I go out of my house and start Spotify in the offline mode I can't play the music I downloaded. I have no idea what to do, because that was the main reason I changed to Premium, so I can listen to music wherever I'd b...

Newbie

Recently I got Premium, but when I go out of my house and start Spotify in the offline mode I can't play the music I downloaded. I have no idea what to do, because that was the main reason I changed ...

228 Views

0 replies

0 likes

  • 228 Views
  • 0 replies
  • 0 likes

Spotify App for Gear S3

When trying to stream from my Gear S3 without my phone nearby, I need to go into the Gear S3, change the mobile network to "Always On", then go back into the Spotify app, and choose "Stream over LTE/3G". Is there a way to just allow the app to stream...

Casual Listener

When trying to stream from my Gear S3 without my phone nearby,  I need to go into the Gear S3, change the mobile network to "Always On", then go back into the Spotify app, and choose "Stream ove...

user-removed

Not applicable

571 Views

1 replies

0 likes

Android
  • 571 Views
  • 1 replies
  • 0 likes

Songs stop playing after 10-15 seconds

Hey guys, since 2 weeks I have the problem that many songs stop playing after 10-15 seconds and simply close themselves. I have the newest version and already reinstalled spotify but it didnt help. Furthermore I have a Fairphone. Its very annoying es...

Newbie

Hey guys,   since 2 weeks I have the problem that many songs stop playing after 10-15 seconds and simply close themselves. I have the newest version and already reinstalled spotify but it didn...

lailaaax3

Casual Listener

7740 Views

11 replies

0 likes

  • 7740 Views
  • 11 replies
  • 0 likes

Solved!! Croosfade Problem on Local Files

So I have sync my local files on the spotify app [Android] especially the clean version so I played some of it then I realized it doesn't crossfade! It only crossfade when it's not from a local file help me plss..

Casual Listener

So I have sync my local files on the spotify app [Android] especially the clean version so I played some of it then I realized it doesn't crossfade! It only crossfade when it's not from a local file ...

Joe

Community Legend

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

Crappy shuffle

Why are there only ever 80 songs at any one time that can be shuffled. Even tho my playlist has well over 400 songs on it. Hugely frustrating

Newbie

Why are there only ever 80 songs at any one time that can be shuffled. Even tho my playlist has well over 400 songs on it. Hugely frustrating

239 Views

0 replies

0 likes

  • 239 Views
  • 0 replies
  • 0 likes

No se reproduce completa la cancion

Disculpen alguien podría ayudarme la verdad es que cuando escucho mis canciones no se reproducen completas cuando pasa un tiempo determinado la canción se deja de escuchar pero aparece que se esta reproduciendo paso a otra canción y me pasa lo mismo ...

Newbie

Disculpen alguien podría ayudarme la verdad es que cuando escucho mis canciones no se reproducen completas cuando pasa un tiempo determinado la canción se deja de escuchar pero aparece que se esta re...

7835 Views

0 replies

12 likes

  • 7835 Views
  • 0 replies
  • 12 likes

Suggested Songs keep appearing

So I've noticed lately that more often than nought, suggested songs keep appearing in my music. I've looked at other posts about it and there doesn't seem to have been an actual working solution. One solution was that a playlist of 12+ songs should n...

Casual Listener

So I've noticed lately that more often than nought, suggested songs keep appearing in my music. I've looked at other posts about it and there doesn't seem to have been an actual working solution.&nbs...

Joe

Community Legend

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

Subscriptores no tienen premium

Compre el plan familiar e invite mediante el link a un familiar que no tenía ningún tipo de cuenta en Spotify, cuando ingresa solo tiene habilitadas las funciones free y no deja tener música offline

Newbie

Compre el plan familiar e invite mediante el link a un familiar que no tenía ningún tipo de cuenta en Spotify, cuando ingresa solo tiene habilitadas las funciones free y no deja tener música offline

394 Views

0 replies

0 likes

Familiar
Free
Premium
  • 394 Views
  • 0 replies
  • 0 likes

Offline files cancelled

Hi everybody, sometimes my android phone cancels all saved tracks in spotify. I don't know why. I can see my artist, albums and tracks, but now their are not saved. Somebody can help please. Thank you.

Visitor

Hi everybody,   sometimes my android phone cancels all saved tracks in spotify. I don't know why. I can see my artist, albums and tracks, but now their are not saved. Somebody can help please....

278 Views

0 replies

0 likes

  • 278 Views
  • 0 replies
  • 0 likes

Same Version but different Spotify app?

I have 2 lg Nexus 5x's with the exact same Version of Spotify on them but somehow the 2 Spotify apps are different, how is this possible?

Newbie

I have 2 lg Nexus 5x's with the exact same Version of Spotify on them but somehow the 2 Spotify apps are different, how is this possible?

291 Views

0 replies

0 likes

  • 291 Views
  • 0 replies
  • 0 likes

plsss guys help me.....

can somebody tell me what to do with this pls..how to activate premium account using cash payment? i already paid it thru a third party vendor (cebuana lhuilher perapal)..

Newbie

can somebody tell me what to do with this pls.. how to activate premium account using cash payment? i already paid it thru a third party vendor (cebuana lhuilher perapal)..

232 Views

0 replies

0 likes

  • 232 Views
  • 0 replies
  • 0 likes

Can't save music, artists missing.

On my phone, I cannot save music and cannot seem to find the 'your music' section. I can only favourite songs. Is this part of a new update, as I only have a 'me' section, rather than 'your music.' However, on my computer, I can save a song, but the ...

Casual Listener

On my phone, I cannot save music and cannot seem to find the 'your music' section. I can only favourite songs. Is this part of a new update, as I only have a 'me' section, rather than 'your music.' ...

213 Views

0 replies

0 likes

  • 213 Views
  • 0 replies
  • 0 likes

Gear S2 search function

Am I the only one not getting the option to search via voice or text? It's driving me mad that I can't choose a specific song from an album or playlist.

Newbie

Am I the only one not getting the option to search via voice or text? It's driving me mad that I can't choose a specific song from an album or playlist.

Diarmuid66

Newbie

345 Views

1 replies

1 likes

  • 345 Views
  • 1 replies
  • 1 likes