Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42589 Views
  • 66 replies
  • 25 likes
  • 42589 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878093 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878093 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26384 Views
  • 4 replies
  • 0 likes
  • 26384 Views
  • 4 replies
  • 0 likes

Top Issue with Bluetooth and Android (and the solution)

- Open any media application (e.g. Google Music or Radiosnet) - I use to stream radio during my breakfast at home- Go to your car and launch Spotify- Leave your car and go do something else (e.g. work in the office)- Return back to the car by the end...

  • Newbie
  • - Open any media application (e.g. Google Music or Radiosnet) - I use to stream radio during my breakfast at home - Go to your car and launch Spotify - Leave your car and go do something else ...
  • 310 Views
  • 0 replies
  • 1 likes
  • 310 Views
  • 0 replies
  • 1 likes

Solved!! Actualization removes the SD Card storage option

After the last app actualization, i can't find the Storage option in the app settings. So, I can't move my downloaded musics to my SD Card. My phone storage is small, and I need to use my SD Card to save the musics. Someone can help me please.EDIT: I...

  • Newbie
  • After the last app actualization, i can't find the Storage option in the app settings. So, I can't move my downloaded musics to my SD Card. My phone storage is small, and I need to use my SD...
  • Joe
  • Community Legend
  • 892 Views
  • 7 replies
  • 0 likes
  • 892 Views
  • 7 replies
  • 0 likes

[Android] Option for changing Storage disappeared!

Hey guys, today all my music was deleted and the button for the storage-selection in the settings disappeared. I tried also to uninstall and install it again and to reboot my phone. Please help me!!!A sad member

  • Regular
  • Hey guys, today all my music was deleted and the button for the storage-selection in the settings disappeared. I tried also to uninstall and install it again and to reboot my phone. Please help me!!!...
  • Joe
  • Community Legend
  • 474 Views
  • 3 replies
  • 0 likes
  • 474 Views
  • 3 replies
  • 0 likes

Offline songs randomly not played

Hi,I cant listen my playlist offline anymore since most of the songs arent working. I have to turn out offline for listening every songs of the playlist. Is there any solution or any older version which can be used offline ? Thanks and sorry for my b...

  • Casual Listener
  • Hi, I cant listen my playlist offline anymore since most of the songs arent working. I have to turn out offline for listening every songs of the playlist. Is there any solution or any older version ...
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

Re: Playlists disappeared

Hi,I try this befor to and now again, but it stands that I dont delete any playliste

  • Visitor
  • Hi, I try this befor to and now again, but it stands that I dont delete any playliste
  • user-removed
  • Not applicable
  • 509 Views
  • 8 replies
  • 0 likes
  • 509 Views
  • 8 replies
  • 0 likes

Problemas modo offline

Olá, estou tendo problemas pra ouvir minhas músicas em modo offline.Eu criei uma playlist para ouvir offline mas algumas músicas travam e só funcionam se tiver conectado a internet.Como resolver isso?

  • Newbie
  • Olá, estou tendo problemas pra ouvir minhas músicas em modo offline. Eu criei uma playlist para ouvir offline mas algumas músicas travam e só funcionam se tiver conectado a internet. Como resol...
  • Giba
  • Newbie
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

[Spotify connect] icon no show, cannot get connected with my Denon

I just upgraded my pixels from 7.0 to 7.1, and I used Spotify connect with my denonAVR1300 amp to play music. However it won't show up the icon"Device available" anymore, but I double checked iphone6s, and 5s still works with same wifi circumstance.W...

  • Newbie
  • I just upgraded my pixels from 7.0 to 7.1, and I used Spotify connect with my denonAVR1300 amp to play music. However it won't show up the icon"Device available" anymore, but I double checked iphone6...
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

Superuser Contribution Podcasts not playing offline mode

I have my podcasts downloaded so I can listen to them when I travel. Now they're not showing up as downloaded offline! Help!

  • Casual Listener
  • I have my podcasts downloaded so I can listen to them when I travel. Now they're not showing up as downloaded offline! Help!
  • Shelley5328
  • Casual Listener
  • 614 Views
  • 2 replies
  • 0 likes
  • 614 Views
  • 2 replies
  • 0 likes

[Android][Other] Update lobbying

I know i'm being rude and all but come on, the update invites are so invasive. Is it possible to have the update info one or two time a day instead of two per minute ? I don't have empty room for all the updates of my phone.Thanks.

  • Newbie
  • I know i'm being rude and all but come on, the update invites are so invasive. Is it possible to have the update info one or two time a day instead of two per minute ? I don't have empty room for all...
  • 305 Views
  • 0 replies
  • 0 likes
  • Android
    Other
  • 305 Views
  • 0 replies
  • 0 likes

Up next/queue forgets the songs

After the latest update (on Android 7.0) I've had a problem with songs in the queue. Any time I play any audio in another app the Spotify app forgets the songs it's supposed to play next. I usually spend about five minutes picking songs and arranging...

  • Casual Listener
  • After the latest update (on Android 7.0) I've had a problem with songs in the queue. Any time I play any audio in another app the Spotify app forgets the songs it's supposed to play next. I usually s...
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

Solved!! STOP PLAYING RECOMMEND

When i listen to my playlist it playes recommend songs and i cant cancel it please tell me how i can turn it off

  • Newbie
  • When i listen to my playlist it playes recommend songs and i cant cancel it please tell me how i can turn it off
  • Finngao
  • Newbie
  • 473 Views
  • 2 replies
  • 0 likes
  • 473 Views
  • 2 replies
  • 0 likes

Is there anyway I can add one of my MP3 songs that I downloaded to my Samsung Galaxy Tab to Spotify?

Is there anyway I can add my downloaded MP3s from the internet to my Samsung Galaxy Tab using Spotify as there is some songs that Spotify dont have that I want to listen?

  • Regular
  • Is there anyway I can add my downloaded MP3s from the internet to my Samsung Galaxy Tab using Spotify as there is some songs that Spotify dont have that I want to listen?
  • dbreen1996
  • Regular
  • 860 Views
  • 7 replies
  • 0 likes
  • 860 Views
  • 7 replies
  • 0 likes

Solved!! Spotify stops working when I try to play the next song (skipping)

So I have had Spotify premium for a little less than a year and it keeps getting worse. I have a Moto G4 plus and the newest version of androidOf course the saved songs are undownloaded every now and then, and it's just slow.But lately I'm having a l...

  • Casual Listener
  • So I have had Spotify premium for a little less than a year and it keeps getting worse. I have a Moto G4 plus and the newest version of android Of course the saved songs are undownloaded every now a...
  • Eefje99
  • Casual Listener
  • 438 Views
  • 2 replies
  • 0 likes
  • 438 Views
  • 2 replies
  • 0 likes

Some playlists are released

Hello,I am using premium on my Android Samsung A5 2016. I have a problem. I can not reach my some playlists. Some songs that I added are released and these playlists are empty. How can I solve this problem or is it a general problem does it fix with ...

  • Newbie
  • Hello, I am using premium on my Android Samsung A5 2016. I have a problem. I can not reach my some playlists. Some songs that I added are released and these playlists are empty. How can I solve this...
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

Android playback just stops mid playback?

I have downloaded my playlists and the app says every song has been downloaded however mid way through a song while not connected to the internet, playback stops. It starts again once I am connected to the internet again. If I keep it in offline mode...

  • Newbie
  • I have downloaded my playlists and the app says every song has been downloaded however mid way through a song while not connected to the internet, playback stops. It starts again once I am connected ...
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes

Superuser Contribution Problem with the app

The app keeps on deleting my playlists like 800 songs every day and I have to redownload them , is there something I am doing wrong or is it a bug ? Thanks for your help

  • Casual Listener
  • The app keeps on deleting my playlists like 800 songs every day and I have to redownload them , is there something I am doing wrong or is it a bug ? Thanks for your help
  • Arissarantis
  • Casual Listener
  • 235 Views
  • 2 replies
  • 0 likes
  • 235 Views
  • 2 replies
  • 0 likes

Spotify premium

I have just subscribed to spotify premium on my laptop. How do I pair up my Samsung Galaxy A3 so I share the same facilities?

  • Newbie
  • I have just subscribed to spotify premium on my laptop. How do I pair up my Samsung Galaxy A3 so I share the same facilities?
  • itu_
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Music downloads

Every 2 days the music i have downloaded to where i can listen offline dissappears and becomes un-downloaded. This just recently started happening the past couple weeks and have no idea why. Im getting tired of searching for everything again and down...

  • Casual Listener
  • Every 2 days the music i have downloaded to where i can listen offline dissappears and becomes un-downloaded. This just recently started happening the past couple weeks and have no idea why. Im getti...
  • erediger
  • Newbie
  • 298 Views
  • 3 replies
  • 0 likes
  • 298 Views
  • 3 replies
  • 0 likes

Receiving no Notifications

The setting is activated that I should receive push notifications for new realeased music. And in the Android settings everthing is okay, too. I never got any notivications neither on Windows (since the bell was still available) or neither on Andorid...

  • Regular
  • The setting is activated that I should receive push notifications for new realeased music. And in the Android settings everthing is okay, too.  I never got any notivications neither on Windows (...
  • MartinStoichkov
  • Community Legend
  • 666 Views
  • 7 replies
  • 0 likes
  • 666 Views
  • 7 replies
  • 0 likes

'Download using cellular' turned on, still can't download

I always update my Spotify app, however, one update broke the feature that has always been working. Is this a bug that someone else have experienced or is it just me?Version: 5.8.0.1029Android: 5.1 (API22)Device: Asus Zenfone Go

  • Regular
  • I always update my Spotify app, however, one update broke the feature that has always been working. Is this a bug that someone else have experienced or is it just me? Version: 5.8.0.1029 Android:...
  • gazer104
  • Newbie
  • 648 Views
  • 3 replies
  • 0 likes
  • 648 Views
  • 3 replies
  • 0 likes