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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1082 Views
  • 0 replies
  • 4 likes

Spotify for Android

I am listening to my playlist and every 2 songs or so it stops working I have to get back onto the app for it to work again. Please help!

  • Casual Listener
  • I am listening to my playlist and every 2 songs or so it stops working I have to get back onto the app for it to work again. Please help!
  • daltonwhite623
  • Casual Listener
  • 756 Views
  • 6 replies
  • 0 likes
  • 756 Views
  • 6 replies
  • 0 likes

Podcast Offline Download

Hello @ all:I have a problem downloading the Podcast "Fest und Flauschig". I am from Germany and i use a Samsung Galaxy s7. After pushing the Download Button immediately the Download-sign gets green. But the Time of the Podcast ist 92 minutes, so it ...

  • Newbie
  • Hello @ all: I have a problem downloading the Podcast "Fest und Flauschig". I am from Germany and i use a Samsung Galaxy s7.  After pushing the Download Button immediately the Download-si...
  • galadhsptf
  • Newbie
  • 538 Views
  • 1 replies
  • 0 likes
  • 538 Views
  • 1 replies
  • 0 likes

Solved!! My music

Hi guys.... just wondering if anyone can help a brother out?...... so I've been off Spotify for about 3 months now and during the time ive been with Spotify ive really enjoyed it and saved heaps of playlists ect.......in this time ive still been payi...

  • Newbie
  • Hi guys.... just wondering if anyone can help a brother out?...... so I've been off Spotify for about 3 months now and during the time ive been with Spotify ive really enjoyed it and saved heaps of p...
  • OviiiOne
  • Community Legend
  • 460 Views
  • 1 replies
  • 0 likes
  • 460 Views
  • 1 replies
  • 0 likes

Emply Running Playlist

Hi, When i chose the Browse option and then select Running from the menu, the running playlist is emtpy. It attempts to set the tempo but it cannot. However, i never use this, i typically set the tempo myself and hit 'skip' to the voice telling me to...

  • Casual Listener
  • Hi, When i chose the Browse option and then select Running from the menu, the running playlist is emtpy.   It attempts to set the tempo but it cannot. However, i never use this, i typically se...
  • Sharonmccaughan
  • Casual Listener
  • 429 Views
  • 4 replies
  • 0 likes
  • 429 Views
  • 4 replies
  • 0 likes

How many times do I have to dowload my music, If I have dowloaded it already?

I hace almost 2 years with premiun, and I dowload every son I add to my playlist. But now it seems like I have never dowloaded it and it is no possible. I want to use it with no internet connection, that is why I am paying for.

  • Casual Listener
  • I hace almost 2 years with premiun, and I dowload every son I add to my playlist. But now it seems like I have never dowloaded it and it is no possible. I want to use it with no internet connection, ...
  • JhohanMora
  • Casual Listener
  • 736 Views
  • 2 replies
  • 1 likes
  • 736 Views
  • 2 replies
  • 1 likes

Not Following my own Playlist

Hi, I created a collaborative playlist with my friend a few months ago. The other day when I opened the app, the playlist was no longer under my Playlists app. When I go to my friends profile I can find the playlist under public playlists and I can o...

  • Newbie
  • Hi, I created a collaborative playlist with my friend a few months ago. The other day when I opened the app, the playlist was no longer under my Playlists app. When I go to my friends profile I can f...
  • 346 Views
  • 0 replies
  • 0 likes
  • 346 Views
  • 0 replies
  • 0 likes

Superuser Contribution My premium account only works on my laptop. But in my Android smartphone, it only works as free

When I use Spotify on my laptop, Premium works just perfectly. But, when I want to use it on my Android smartphone, it works as if I wasnt premium. Please help . Im argentinian.

  • Newbie
  • When I use Spotify on my laptop, Premium works just perfectly. But, when I want to use it on my Android smartphone, it works as if I wasnt premium. Please help . Im argentinian.
  • user-removed
  • Not applicable
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

Why i cant pay with my bank card

It keep saying my card is having a bad day, why is this

  • Newbie
  • It keep saying my card is having a bad day, why is this
  • Joe
  • Community Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution Equalização indisponível na versão 7.6.0.1219

Eu usava uma versão mais antiga do Spotify em um celular mais antigo e lá eu possuía a opção de equalizar as músicas segundo minhas preferências. Após adquirir um celular novo a versão passou para a 7.6.0.1219 e eu não mais tive a opção de ajustar o ...

  • Newbie
  • Eu usava uma versão mais antiga do Spotify em um celular mais antigo e lá eu possuía a opção de equalizar as músicas segundo minhas preferências. Após adquirir um celular novo a versão passou para a ...
  • user-removed
  • Not applicable
  • 821 Views
  • 1 replies
  • 1 likes
  • 821 Views
  • 1 replies
  • 1 likes

Superuser Contribution Shuffle the Playlist

Is there any easy way to shuffle up the playlist so the added song isent in the same place? (If i added same artist in a row) so i can shake everything up?I know theres a shuffle uption to play music with but thats kinda crappy beouse it allways take...

  • Newbie
  • Is there any easy way to shuffle up the playlist so the added song isent in the same place? (If i added same artist in a row) so i can shake everything up? I know theres a shuffle uption to play m...
  • user-removed
  • Not applicable
  • 400 Views
  • 1 replies
  • 0 likes
  • 400 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas com wifi

Ate quando ficarei com problemas ao tentar ficar online pelo wifi ? Se continuar assim cancelo minha assinatura !

  • Newbie
  • Ate quando ficarei com problemas ao tentar ficar online pelo wifi ? Se continuar assim cancelo minha assinatura !
  • user-removed
  • Not applicable
  • 498 Views
  • 1 replies
  • 0 likes
  • 498 Views
  • 1 replies
  • 0 likes

Superuser Contribution Download gets deleted

Since 1 week I have the problem, that when I download my music - so I can listen to it without internet in my car or when I travel - it downloads the music but after an hour the music is gone and I habe to go online again. Can you please help me with...

  • Newbie
  • Since 1 week I have the problem, that when I download my music - so I can listen to it without internet in my car or when I travel - it downloads the music but after an hour the music is gone and I h...
  • user-removed
  • Not applicable
  • 481 Views
  • 1 replies
  • 0 likes
  • 481 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs do not download anymore

Okay so about a month ago I decided I wanted to see if I can download songs and have them available exclusively on my Spotify account. If I download songs onto my computer they show up on the local storage tab on the Spotify app. I figured out that i...

  • Newbie
  • Okay so about a month ago I decided I wanted to see if I can download songs and have them available exclusively on my Spotify account. If I download songs onto my computer they show up on the local s...
  • user-removed
  • Not applicable
  • 574 Views
  • 1 replies
  • 0 likes
  • 574 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't link spotify to shazam or tinder

Anytime I try to link my Spotify to either Shazam or Tinder, I get a white screen. google Nexus 5x all apps up to date

  • Newbie
  • Anytime I try to link my Spotify to either Shazam or Tinder, I get a white screen.   google Nexus 5x   all apps up to date  
  • user-removed
  • Not applicable
  • 1969 Views
  • 1 replies
  • 0 likes
  • 1969 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded Playlists are not downloaded anymore after update

Hallo everyone,I have an problem after every update, which means 3 times within the last 4 month and several times before.After an update spotifiy shows me no playlist as downloaded anymore. I am able to download them again, but referring to the amou...

  • Newbie
  • Hallo everyone, I have an problem after every update, which means 3 times within the last 4 month and several times before. After an update spotifiy shows me no playlist as downloaded anymore. ...
  • user-removed
  • Not applicable
  • 444 Views
  • 1 replies
  • 0 likes
  • 444 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded songs not playing

I have a problem.When I downloaded a playlist when playing it offline some songs are normal but with others, the bar does not move yet it says the song is playing. No sound is playing.I put it into offline mode, no change.Please help

  • Newbie
  • I have a problem. When I downloaded a playlist when playing it offline some songs are normal but with others, the bar does not move yet it says the song is playing. No sound is playing. I put ...
  • user-removed
  • Not applicable
  • 726 Views
  • 1 replies
  • 0 likes
  • 726 Views
  • 1 replies
  • 0 likes

Solved!! "Download over cellular data" is enabled but still NOT DOWNLOADING

I'm a Spotify premium user that had to FACTORY RESET my Samsung Galaxy A5 (2017) in order to get Download over cellular data to work, IT DOES NOT WORK FOR THe NTH TIME NOW!I've also tried doing a clean reinstall for a lot of times I can no longer cou...

  • Regular
  • I'm a Spotify premium user that had to FACTORY RESET my Samsung Galaxy A5 (2017) in order to get Download over cellular data to work, IT DOES NOT WORK FOR THe NTH TIME NOW! I've also tried doing a...
  • daveyp
  • Casual Listener
  • 23587 Views
  • 3 replies
  • 0 likes
  • data downloading
    Download error
    downloading
  • 23587 Views
  • 3 replies
  • 0 likes