Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hey guys, since 2 weeks I have the problem that many songs stop playing after 10-15 seconds and simply close themselves. I have the newest version and already reinstalled spotify but it didnt help. Furthermore I have a Fairphone. Its very annoying es...
Hey guys, since 2 weeks I have the problem that many songs stop playing after 10-15 seconds and simply close themselves. I have the newest version and already reinstalled spotify but it didn...
Casual Listener
7653 Views
11 replies
0 likes
So I have sync my local files on the spotify app [Android] especially the clean version so I played some of it then I realized it doesn't crossfade! It only crossfade when it's not from a local file help me plss..
So I have sync my local files on the spotify app [Android] especially the clean version so I played some of it then I realized it doesn't crossfade! It only crossfade when it's not from a local file ...
Community Legend
421 Views
1 replies
0 likes
Why are there only ever 80 songs at any one time that can be shuffled. Even tho my playlist has well over 400 songs on it. Hugely frustrating
Why are there only ever 80 songs at any one time that can be shuffled. Even tho my playlist has well over 400 songs on it. Hugely frustrating
230 Views
0 replies
0 likes
Disculpen alguien podría ayudarme la verdad es que cuando escucho mis canciones no se reproducen completas cuando pasa un tiempo determinado la canción se deja de escuchar pero aparece que se esta reproduciendo paso a otra canción y me pasa lo mismo ...
Disculpen alguien podría ayudarme la verdad es que cuando escucho mis canciones no se reproducen completas cuando pasa un tiempo determinado la canción se deja de escuchar pero aparece que se esta re...
7814 Views
0 replies
12 likes
So I've noticed lately that more often than nought, suggested songs keep appearing in my music. I've looked at other posts about it and there doesn't seem to have been an actual working solution. One solution was that a playlist of 12+ songs should n...
So I've noticed lately that more often than nought, suggested songs keep appearing in my music. I've looked at other posts about it and there doesn't seem to have been an actual working solution.&nbs...
Community Legend
246 Views
1 replies
0 likes
Compre el plan familiar e invite mediante el link a un familiar que no tenía ningún tipo de cuenta en Spotify, cuando ingresa solo tiene habilitadas las funciones free y no deja tener música offline
Compre el plan familiar e invite mediante el link a un familiar que no tenía ningún tipo de cuenta en Spotify, cuando ingresa solo tiene habilitadas las funciones free y no deja tener música offline
386 Views
0 replies
0 likes
Hi everybody, sometimes my android phone cancels all saved tracks in spotify. I don't know why. I can see my artist, albums and tracks, but now their are not saved. Somebody can help please. Thank you.
Hi everybody, sometimes my android phone cancels all saved tracks in spotify. I don't know why. I can see my artist, albums and tracks, but now their are not saved. Somebody can help please....
273 Views
0 replies
0 likes
I have 2 lg Nexus 5x's with the exact same Version of Spotify on them but somehow the 2 Spotify apps are different, how is this possible?
I have 2 lg Nexus 5x's with the exact same Version of Spotify on them but somehow the 2 Spotify apps are different, how is this possible?
284 Views
0 replies
0 likes
can somebody tell me what to do with this pls..how to activate premium account using cash payment? i already paid it thru a third party vendor (cebuana lhuilher perapal)..
can somebody tell me what to do with this pls.. how to activate premium account using cash payment? i already paid it thru a third party vendor (cebuana lhuilher perapal)..
216 Views
0 replies
0 likes
On my phone, I cannot save music and cannot seem to find the 'your music' section. I can only favourite songs. Is this part of a new update, as I only have a 'me' section, rather than 'your music.' However, on my computer, I can save a song, but the ...
On my phone, I cannot save music and cannot seem to find the 'your music' section. I can only favourite songs. Is this part of a new update, as I only have a 'me' section, rather than 'your music.' ...
208 Views
0 replies
0 likes
Am I the only one not getting the option to search via voice or text? It's driving me mad that I can't choose a specific song from an album or playlist.
Am I the only one not getting the option to search via voice or text? It's driving me mad that I can't choose a specific song from an album or playlist.
Newbie
339 Views
1 replies
1 likes
Hello, just updated Spotify so I am running the latest version. When I pause a song when I'm not in the app (i.e. from my pebble watch, from the home screen) a notification is pushed from Spotify with the song name and author. Not sure why it does th...
Hello, just updated Spotify so I am running the latest version. When I pause a song when I'm not in the app (i.e. from my pebble watch, from the home screen) a notification is pushed from Spotify wit...
923 Views
0 replies
2 likes
Just started the 3-month introductory Premium service, and am having trouble with something I think should be simple, but doesn't appear to be ... playing an album. Coming from Google Play Music, I'm used to the concept of finding an album, and just ...
Just started the 3-month introductory Premium service, and am having trouble with something I think should be simple, but doesn't appear to be ... playing an album. Coming from Google P...
Casual Listener
612 Views
4 replies
0 likes
Quisiera saber si alguien conoce el nombre del disco y/o el artista en el cual la portada es de un hombre calvo y creo que de tez negra con los ojos y la cara cubierta por cintas como si fueran de policia de color amarillas y el fondo rojo
Quisiera saber si alguien conoce el nombre del disco y/o el artista en el cual la portada es de un hombre calvo y creo que de tez negra con los ojos y la cara cubierta por cintas como si fueran de po...
362 Views
0 replies
0 likes
Good evening, I recently created a premium account of spotify and I downloaded the app for android, and it turns out that below, where are the options of home, browse, search, etc. I do not see the option of "Your Library", instead "Me" appears. I wo...
Good evening, I recently created a premium account of spotify and I downloaded the app for android, and it turns out that below, where are the options of home, browse, search, etc. I do not see the o...
Casual Listener
774 Views
4 replies
0 likes
When clicking on browse - - > podcasts, i can see all different podcasts displayed but when i click on them nothing happens - i cannot open it, can't see any details. It's just not working at all. My only option is to share it. I have a premium accou...
When clicking on browse - - > podcasts, i can see all different podcasts displayed but when i click on them nothing happens - i cannot open it, can't see any details. It's just not working at all....
445 Views
0 replies
0 likes
I use spotify on android, and I realy think the app is too outdated, so I redesigned it ! EDIT: I use Flat design EDIT² : programs that I use: Photoshop CC and Illustrator CC
I use spotify on android, and I realy think the app is too outdated, so I redesigned it ! EDIT: I use Flat design EDIT² : programs that I use: Photoshop CC and Illustra...
Casual Listener
309 Views
1 replies
0 likes
Cuando intento usar el buscador o a veces entrar a las opciones de una canción no responde o luego de un rato me dice "Vaya, algo no ha ido como debía. Inténtalo de nuevo".Esto me sucede muy seguido y es bastante estresante.
Cuando intento usar el buscador o a veces entrar a las opciones de una canción no responde o luego de un rato me dice "Vaya, algo no ha ido como debía. Inténtalo de nuevo". Esto me sucede muy seguid...
Newbie
1731 Views
1 replies
1 likes
I get notifications telling me that there's an error with my lastfm username or password, but since I don't usr lastfm anymore I try to turn it off in the settings option but it goes back on and it's getting annoying.
I get notifications telling me that there's an error with my lastfm username or password, but since I don't usr lastfm anymore I try to turn it off in the settings option but it goes back on and it's...
Newbie
4142 Views
4 replies
0 likes
Prezado(a),boa noite. A uns dias não consigo mais baixar minhas músicas para o cartão SD. Não consigo achar opção para que as músicas sejam baixadas no cartão SD em vez da memória interna do celular(o q acontece no momento). O passo a passo que const...
Prezado(a),boa noite. A uns dias não consigo mais baixar minhas músicas para o cartão SD. Não consigo achar opção para que as músicas sejam baixadas no cartão SD em vez da memória interna do...
519 Views
0 replies
0 likes
