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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

107313 Views

26 replies

3 likes

  • 107313 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

217202 Views

140 replies

10 likes

Android
autoplay
bluetooth
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  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

571233 Views

79 replies

3 likes

  • 571233 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

470670 Views

577 replies

40 likes

Account
Free
  • 470670 Views
  • 577 replies
  • 40 likes

Spotify crashes when in background

I've found a lot of people complaining about this, and I've tried taking various steps but nothing seems to work. I have a premium account, and running Marshmallow. I've tried:- Uninstalling/reinstalling- Clearing cache/data/downloads- Setting batter...

Regular

I've found a lot of people complaining about this, and I've tried taking various steps but nothing seems to work. I have a premium account, and running Marshmallow.   I've tried: - Unins...

1035 Views

0 replies

2 likes

  • 1035 Views
  • 0 replies
  • 2 likes

Downloaded songs undownloading

This has happened twice now, i have a samsung j7 with huge storage, i have spotify premium and in early january spotify undownloaded all the songs i had downloaded for no reason and i had to download them all again, today the same happened and they a...

Casual Listener

This has happened twice now, i have a samsung j7 with huge storage, i have spotify premium and in early january spotify undownloaded all the songs i had downloaded for no reason and i had to download...

Ueberdosis

Newbie

1157 Views

4 replies

1 likes

  • 1157 Views
  • 4 replies
  • 1 likes

Cannot Download Non-Spotify Songs

Ive recently been trying to download non-spotify songs. But when i press the download toggle, nothing happens. I have more than enough room for new songs to come in, in fact ive downloaded many spotify songs after this issue. Im using the same intern...

Casual Listener

Ive recently been trying to download non-spotify songs. But when i press the download toggle, nothing happens. I have more than enough room for new songs to come in, in fact ive downloaded many spoti...

Ricecrackerz

Casual Listener

949 Views

1 replies

0 likes

  • 949 Views
  • 1 replies
  • 0 likes

Titres indisponible en hors connexion

Bonjour,Disposant d'un compte prenium, j'ai téléchargé environ 6 Go de musique e' WiFi hier.Ce matin j'ai mis mon téléphone en hors ligne et je n'ai pas pu écouter mes musiques car elles n'étaient soit disante pas disponible en hors connexion,portant...

Newbie

Bonjour, Disposant d'un compte prenium, j'ai téléchargé environ 6 Go de musique e' WiFi hier. Ce matin j'ai mis mon téléphone en hors ligne et je n'ai pas pu écouter mes musiques car elles n'étaien...

1093 Views

0 replies

0 likes

  • 1093 Views
  • 0 replies
  • 0 likes

Superuser Contribution Same track keeps playing

This same track thst is attached keeps playing. I'll be listening to random playist when all of a sudden in the middle this track comes on. When it's over I can't click forward to the next song and the music just stops. This song isn't even on the va...

Casual Listener

This same track thst is attached keeps playing. I'll be listening to random playist when all of a sudden in the middle this track comes on. When it's over I can't click forward to the next song and t...

Jay456

Casual Listener

3232 Views

3 replies

0 likes

  • 3232 Views
  • 3 replies
  • 0 likes

Spotify plays random songs not in playlist (and not at all related to anything I've ever played)

Hi,I've been using Spotify Premium on my current Android phone for about 2 years now with no issues. Just in the last week, I'll be using Spotify on my phone and I'll be listening to a playlist I listen to all the time and the music will cut out sudd...

Newbie

Hi, I've been using Spotify Premium on my current Android phone for about 2 years now with no issues.  Just in the last week, I'll be using Spotify on my phone and I'll be listening to a playli...

1037 Views

0 replies

3 likes

  • 1037 Views
  • 0 replies
  • 3 likes

Can't Download songs even if Download using cellular is turned on fo Samsung S7 Edge

Help please.I've recently subscribed to Spotify premium as I want to enjoy the songs even if I'm offline. I started to download songs/playlist but "Go to settings to download using cellular" keeps on showing everytime. I have turned it on and off but...

Visitor

Help please. I've recently subscribed to Spotify premium as I want to enjoy the songs even if I'm offline. I started to download songs/playlist but "Go to settings to download using cellular" keep...

476 Views

0 replies

0 likes

  • 476 Views
  • 0 replies
  • 0 likes

Superuser Contribution Albums not loading

Everytime I click on an album, the loading icon shows up and it never stops loading, It's not my internet connection, not my phone either, I tried unninstalling multiple times (I do have Spotify Premium)

Casual Listener

Everytime I click on an album, the loading icon shows up and it never stops loading, It's not my internet connection, not my phone either, I tried unninstalling multiple times (I do have Spotify Prem...

Syrinx42

Casual Listener

2607 Views

2 replies

2 likes

  • 2607 Views
  • 2 replies
  • 2 likes

Superuser Contribution Songs can't be played

There are certain songs that doesn't have any sound when i try to play them, almost all songs from an album and some from my playlist

Newbie

There are certain songs that doesn't have any sound when i try to play them, almost all songs from an album and some from my playlist

Maria_B

Moderator

429 Views

1 replies

0 likes

  • 429 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo cancelar

Tengo una cuenta de sopotife cancelada y de todos modos me cobran!!!! Necesito cancelar sin leer milpag de instrucciones y tengo un ifhone 7 no sé si está conectado a iTunes por favor ayuda

Newbie

Tengo una cuenta de sopotife cancelada y de todos modos me cobran!!!! Necesito cancelar sin leer milpag de instrucciones y tengo un ifhone 7 no sé si está conectado a iTunes por favor ayuda

Maria_B

Moderator

438 Views

1 replies

0 likes

  • 438 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento

Renovei meu pagamento no spotify mas até agora continuo free , mas já paguei!

Newbie

Renovei meu pagamento no spotify mas até agora continuo free , mas já paguei!

Maria_B

Moderator

481 Views

1 replies

0 likes

  • 481 Views
  • 1 replies
  • 0 likes

Change of country

Hello there,I have an account registered in Greece but I am currently in Norway for some days. I changed my country to Norway but we started a family premium plan and I can not be invited because my country is different from our family's one. How cou...

Newbie

Hello there, I have an account registered in Greece but I am currently in Norway for some days. I changed my country to Norway but we started a family premium plan and I can not be invited because...

298 Views

0 replies

0 likes

  • 298 Views
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Missing released song

Hi guy's him a french canadian and yesterday a french artist called benash released a new featuring whit booba on spotify and every one in france have it on spotify but for me and my friend in canada we its not there for some reason could some one he...

Newbie

Hi guy's him a french canadian and yesterday a french artist called benash released a new featuring whit booba on spotify and every one in france have it on spotify but for me and my friend in canada...

370 Views

0 replies

0 likes

  • 370 Views
  • 0 replies
  • 0 likes

Volume automatically lowers itself

Hi i have a note 4 on android 5. At the start of any track for the first second it will play at max volume then it will automatically lower itself, this is then the max volume and i cant turn it up any higher. I have checked all settings and done as ...

Newbie

Hi i have a note 4 on android 5. At the start of any track for the first second it will play at max volume then it will automatically lower itself, this is then the max volume and i cant turn it up a...

vjx89

Casual Listener

1388 Views

2 replies

0 likes

Low volume
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  • 2 replies
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From UK, but can't download spotify for my phone whilst in SA

Hi Crew, So I am visiting South Africa and thought i'd download Spotify for my Android device (Samsung Galaxy S6 Edge) whilst I am here, but it would seem that I cannot do it because it is not supported in SA?Can anyone tell me what I can do? Can cle...

Casual Listener

Hi Crew,  So I am visiting South Africa and thought i'd download Spotify for my Android device (Samsung Galaxy S6 Edge) whilst I am here, but it would seem that I cannot do it because it is n...

bkgroenewald

Casual Listener

714 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Deleting tracks.

Hi All,Am trying to get rid of some tracks from my playlists so I can add other stuff (so it's available offline). I have the option to 'remove from playlist' but some songs are on more than one playlist & I want to get rid of them entirely. Any idea...

Regular

Hi All, Am trying to get rid of some tracks from my playlists so I can add other stuff (so it's available offline). I have the option to 'remove from playlist' but some songs are on more than one pl...

329 Views

0 replies

0 likes

  • 329 Views
  • 0 replies
  • 0 likes

Spotify won't connect to Chromecast Audio today?

Hi!I have Spotify Premium, the last few weeks I have experienced that I lost theconnection between my Spotify app (both ios and Android).I've been able to reconnect, but today no connection at all?!I can stream and cast from other apps except Spotify...

Casual Listener

Hi! I have Spotify Premium, the last few weeks I have experienced that I lost the connection between my Spotify app (both ios and Android). I've been able to reconnect, but today no connection at ...

StaffanSandblom

Casual Listener

3290 Views

13 replies

3 likes

  • 3290 Views
  • 13 replies
  • 3 likes

Desconexion de session y contraseña no aceptada

Hola, tengo una cuenta premium normalmente nunca cierro la session y ya es la segunda vez en apenas un mes que me encuentro con la session cerrada y en cuanto entro el nombre de usuario y contraseña no me la acepta y tengo que restablacer la contrase...

Casual Listener

Hola, tengo una cuenta premium normalmente nunca cierro la session y ya es la segunda vez en apenas un mes que me encuentro con la session cerrada y en cuanto entro el nombre de usuario y contra...

272 Views

0 replies

0 likes

  • 272 Views
  • 0 replies
  • 0 likes

Solved!! sd card on my Samsung 6

I have bought a plug in SD card to add storage to my S6 so I can keep a good number of downloaded music from spotify without using up phone storage.I select "store to sd card" and all seems to be fine initially but then when I close and open spotify ...

Casual Listener

I have bought a plug in SD card to add storage to my S6 so I can keep a good number of downloaded music from spotify without using up phone storage. I select "store to sd card" and all seems to be f...

Stevemb41

Casual Listener

1472 Views

2 replies

0 likes

  • 1472 Views
  • 2 replies
  • 0 likes

Spotify clogging up my phone's internal storage even though I'm just streaming.

New phone: Huawei P9 liteVersion of app: Android 7.8.0.607 armV7Same old SD Card problem spotify refuses to fix, on the verge of cancelling subscription tbh. Not much internal storage space, 64GB SD card w. lots of space, spotify refuses to save anyt...

Casual Listener

New phone: Huawei P9 lite Version of app: Android 7.8.0.607 armV7 Same old SD Card problem spotify refuses to fix, on the verge of cancelling subscription tbh. Not much internal storage...

515 Views

0 replies

1 likes

  • 515 Views
  • 0 replies
  • 1 likes