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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4477 Views

0 replies

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Solved!! Samsung s7

My spotify stop playing a song after 20 sec.on my samsung S7. It happens online and offline.On my laptop it works just fine.What is going on?

Casual Listener

My spotify stop playing a song after 20 sec.on my samsung S7. It happens online and offline.On my laptop it works just fine. What is going on?

steinen76

Casual Listener

500 Views

2 replies

1 likes

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Solved!! Cannot set as default player

Dear all, I have a Samsung Galaxy S6 (SM-G920I) with Android 6.0.1 and I cannot set Spotify as default player on device. On Spotify app itself there's no available option to set as defalt app for anything.I tried to remove the app (and clearing cache...

Regular

Dear all,   I have a Samsung Galaxy S6 (SM-G920I) with Android 6.0.1 and I cannot set Spotify as default player on device. On Spotify app itself there's no available option to set as defalt ap...

Listor

Newbie

41543 Views

9 replies

2 likes

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Superuser Contribution Playlist not available

Hi, I have downloaded some Playlist to be available in offline mode, which worked perfectly fine up until two days ago. Now only some of my Playlist are not available anymore. The name is written in grey letters vs usually white and I can't click on ...

Newbie

Hi, I have downloaded some Playlist to be available in offline mode, which worked perfectly fine up until two days ago. Now only some of my Playlist are not available anymore. The name is written in ...

user-removed

Not applicable

3602 Views

1 replies

0 likes

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Superuser Contribution Playlist Filter field glitch

This has happened twice in the last couple weeks where searching/filtering in a playlist doesn't display/search properly. Just now I typed "saint" and it filtered by this term appropriately for a moment but then as I scrolled it would blink back and ...

Newbie

This has happened twice in the last couple weeks where searching/filtering in a playlist doesn't display/search properly. Just now I typed "saint" and it filtered by this term appropriately for a mom...

user-removed

Not applicable

442 Views

1 replies

0 likes

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android app doesn't update automatically

the spotify app is set to get automatic updates from play store, same as my other apps. however, spotify is the only one that doesn't work. what can i do? i have cleared the cache, removed all spotify-related folders from my phone, and reinstalled.as...

Roadie

the spotify app is set to get automatic updates from play store, same as my other apps. however, spotify is the only one that doesn't work. what can i do? i have cleared the cache, removed all spotif...

unseenlarks

Roadie

1444 Views

6 replies

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Superuser Contribution App Slowing on Huawuei P9 Plus

Hi, I write this because i'm having some problems with the app on my new phone i purchased a month ago, the problem it's that whenever i use the app looks like it's slowed, i mean i press on... " Explore " and it take several secs ( 20 or more ) some...

Newbie

Hi, I write this because i'm having some problems with the app on my new phone i purchased a month ago, the problem it's that whenever i use the app looks like it's slowed, i mean i press on... " Exp...

user-removed

Not applicable

241 Views

1 replies

0 likes

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No interruption mode, not working on android

Hi, I am playing an album which is supposed to have no interruptions between the tracks. The "no interruption button is on (green). The interruptions still persist. Quite annoying.

Regular

Hi, I am playing an album which is supposed to have no interruptions between the tracks. The "no interruption button is on (green). The interruptions still persist. Quite annoying.

rudyskatto

Regular

1084 Views

9 replies

0 likes

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Superuser Contribution Pagamento

Paguei a spotify no dia 14/02/17 e ainda não foi atualizado para versão Premium.OBS:Lembrando que foi pago via boleto bancário

Newbie

Paguei a spotify no dia 14/02/17 e ainda não foi atualizado para versão Premium. OBS:Lembrando que foi pago via boleto bancário

user-removed

Not applicable

263 Views

1 replies

0 likes

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Superuser Contribution Certain songs glitch the app

So im using spotify on an LG G5 , i thought it was just my old phone that glitched out but i now realized its the app. When choosins certain songs, the app will glitch and wont let you skip fordward or back and it also wont let me choose another song...

Newbie

So im using spotify on an LG G5 , i thought it was just my old phone that glitched out but i now realized its the app. When choosins certain songs, the app will glitch and wont let you skip fordward ...

ZullyB

Roadie

312 Views

1 replies

0 likes

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Data usage

Why has my data usage tripled in the last few days when I am not doing a single thing different?

Visitor

Why has my data usage tripled in the last few days when I am not doing a single thing different?

lcolling

Community Legend

338 Views

2 replies

0 likes

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Superuser Contribution Playing Podcasts is not possible

Hello, using a Huawei G700 with Android 4.2.1 stock rom i have the following problem:after choosing a category in "podcasts" all channels are shown, but trying to play any, nothing happens.Reinstalling the app and restarting the phone did not work.Do...

Newbie

Hello, using a Huawei G700 with Android 4.2.1 stock rom i have the following problem: after choosing a category in "podcasts" all channels are shown, but trying to play any, nothing happens. Reinst...

user-removed

Not applicable

344 Views

1 replies

0 likes

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Superuser Contribution Spotify select playback device prompt blocks android UI

Spotify prompt to continue playing on a phone or another device blocks the android UI and forbids for example accepting of an incoming call. Steps to reproduce:1) Play a song on your android device (D1) with headphones connected. Stay in the app (lea...

Roadie

Spotify prompt to continue playing on a phone or another device blocks the android UI and forbids for example accepting of an incoming call.   Steps to reproduce: 1) Play a song on your andro...

user-removed

Not applicable

392 Views

1 replies

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Superuser Contribution [BUG REPORT] Spotify connect, volume problem

I use spotify connect with 2 android smartphone.I can remotely switch music easily.I can't remotely change volume.this is a known issue since a VERY LONG time :https://community.spotify.com/t5/Android/Control-volume-on-second-device-Spotify-Connect/m...

Casual Listener

I use spotify connect with 2 android smartphone. I can remotely switch music easily. I can't  remotely change volume. this is a known issue since a VERY LONG time : https://community.s...

user-removed

Not applicable

608 Views

1 replies

0 likes

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Superuser Contribution Spotify freezes while hearing in Sonos

Hey Guys,This happened recently and several times and I don't know it's because of some update or what but when I'm listening to my playlists in Sonos and I want to open Spotify app and check other things there is all empty. No playlists, or browsing...

Newbie

Hey Guys, This happened recently and several times and I don't know it's because of some update or what but when I'm listening to my playlists in Sonos and I want to open Spotify app and check other...

user-removed

Not applicable

401 Views

1 replies

0 likes

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Spotify for Android

I am listening to my playlist and every 2 songs or so it stops working I have to get back onto the app for it to work again. Please help!

Casual Listener

I am listening to my playlist and every 2 songs or so it stops working I have to get back onto the app for it to work again. Please help!

daltonwhite623

Casual Listener

805 Views

6 replies

0 likes

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Podcast Offline Download

Hello @ all:I have a problem downloading the Podcast "Fest und Flauschig". I am from Germany and i use a Samsung Galaxy s7. After pushing the Download Button immediately the Download-sign gets green. But the Time of the Podcast ist 92 minutes, so it ...

Newbie

Hello @ all: I have a problem downloading the Podcast "Fest und Flauschig". I am from Germany and i use a Samsung Galaxy s7.  After pushing the Download Button immediately the Download-si...

galadhsptf

Newbie

565 Views

1 replies

0 likes

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Solved!! My music

Hi guys.... just wondering if anyone can help a brother out?...... so I've been off Spotify for about 3 months now and during the time ive been with Spotify ive really enjoyed it and saved heaps of playlists ect.......in this time ive still been payi...

Newbie

Hi guys.... just wondering if anyone can help a brother out?...... so I've been off Spotify for about 3 months now and during the time ive been with Spotify ive really enjoyed it and saved heaps of p...

OviiiOne

Community Legend

491 Views

1 replies

0 likes

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Emply Running Playlist

Hi, When i chose the Browse option and then select Running from the menu, the running playlist is emtpy. It attempts to set the tempo but it cannot. However, i never use this, i typically set the tempo myself and hit 'skip' to the voice telling me to...

Casual Listener

Hi, When i chose the Browse option and then select Running from the menu, the running playlist is emtpy.   It attempts to set the tempo but it cannot. However, i never use this, i typically se...

Sharonmccaughan

Casual Listener

450 Views

4 replies

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How many times do I have to dowload my music, If I have dowloaded it already?

I hace almost 2 years with premiun, and I dowload every son I add to my playlist. But now it seems like I have never dowloaded it and it is no possible. I want to use it with no internet connection, that is why I am paying for.

Casual Listener

I hace almost 2 years with premiun, and I dowload every son I add to my playlist. But now it seems like I have never dowloaded it and it is no possible. I want to use it with no internet connection, ...

JhohanMora

Casual Listener

767 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes