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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1018 Views
  • 0 replies
  • 4 likes

Spotify forgets/don't remember last played song

HiMy app forgets last played song on normal exit (after a while) or after kill.It started happening one or two updates ago. I've already tried full uninstalling and deleting all spotify folders and files from my phone.Didn't helped and of course I ha...

  • Regular
  • Hi My app forgets last played song on normal exit (after a while) or after kill. It started happening one or two updates ago. I've already tried full uninstalling and deleting all spotify folde...
  • NickK1966
  • Casual Listener
  • 5075 Views
  • 27 replies
  • 4 likes
  • 5075 Views
  • 27 replies
  • 4 likes

[Android] About The Add-free Time Offered

It appears that any time I / we skip a song, Spotify deducts the full-length time (plus more time) of the skipped song, even if users only listened to a few seconds. I skipped three songs in two to three minutes and my add-free was gone.

  • Newbie
  • It appears that any time I / we skip a song, Spotify deducts the full-length time (plus more time) of the skipped song, even if users only listened to a few seconds. I skipped three songs in two to t...
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes

Spotify Connect works under wife's account on all devices but not on my account.. both premium

I've started having issues recently with spotify connect. I have been unable to connect either my android phone, android tablet, or windows 10 laptop to my samsung HW-J650 soundbar. I can connect devices to each other, but not to the bar. It doesn't ...

  • Casual Listener
  • I've started having issues recently with spotify connect. I have been unable to connect either my android phone, android tablet, or windows 10 laptop to my samsung HW-J650 soundbar. I can connect dev...
  • bhutchinson1
  • Newbie
  • 1185 Views
  • 3 replies
  • 0 likes
  • Android
    Connect
    Windows 10
  • 1185 Views
  • 3 replies
  • 0 likes

Superuser Contribution No Autoplay of my Playlist with Lockscreen / Kein Autoplay unter Lockscreen

Hi, sorry for my bad English (from Germany). My Problem: My Spotify App Android with Samsung S6 is not working right.When I choose a Playlist which is not downloaded and play it,I go back to the Homescreen of my S6 or chose the lookscreen,the next tr...

  • Newbie
  • Hi,   sorry for my bad English (from Germany).   My Problem:   My Spotify App Android with Samsung S6 is not working right. When I choose a Playlist which is not downloaded and ...
  • Julian
  • Moderator
  • 541 Views
  • 1 replies
  • 0 likes
  • 541 Views
  • 1 replies
  • 0 likes

Volume is going down when starting different App

Hi everybody,I'm using the Spotify premium App on my OPO3 with Android 7.0.A few days ago Spotify started to automatically tear down the volume when starting Pokemon Go and tearing it up again when I close Pokemon Go or switch to another App.The Prob...

  • Casual Listener
  • Hi everybody, I'm using the Spotify premium App on my OPO3 with Android 7.0. A few days ago Spotify started to automatically tear down the volume when starting Pokemon Go and tearing it up again ...
  • Joe
  • Community Legend
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Daily Mix

Love my Daily Mixes but at the bottom of the playlist it states that 'More songs load as you listen'. Not for me. As soon as the Daily Mix comes to the end of the visible playlist it stops and then reverts to the first track, which I have to activate...

  • Newbie
  • Love my Daily Mixes but at the bottom of the playlist it states that 'More songs load as you listen'. Not for me. As soon as the Daily Mix comes to the end of the visible playlist it stops and then r...
  • Joe
  • Community Legend
  • 507 Views
  • 1 replies
  • 1 likes
  • 507 Views
  • 1 replies
  • 1 likes

Functions with AOA 2.0 and Spotify in car

Hi everyone, which functions are suported by Spotify in connection with Android Open Accessory Protocol Version 2? I know that the basic functions (play, stop, forward(back) are supported. But what about choosing playlists or interprets from your spo...

  • Visitor
  • Hi everyone,   which functions are suported by Spotify in connection with Android Open Accessory Protocol Version 2? I know that the basic functions (play, stop, forward(back) are supported. B...
  • 1937 Views
  • 0 replies
  • 1 likes
  • 1937 Views
  • 0 replies
  • 1 likes

Google Cast problems when skipping tracks

Generaly works ok but somewhat tempremental, so a few gripes(a) When skipping tracks quickly via the phone app, audio stops on the chromecast audio (CCA).. So the two systems become out of sync. Only way seem to be able to over come is to stop the ca...

  • Casual Listener
  • Generaly works ok but somewhat tempremental, so a few gripes (a) When skipping tracks quickly via the phone app,  audio stops on the chromecast audio (CCA).. So the two systems become out of sy...
  • Johnyb62
  • Casual Listener
  • 901 Views
  • 2 replies
  • 4 likes
  • chromecast audio
  • 901 Views
  • 2 replies
  • 4 likes

When I hit shuffle it plays a different song then what is in the Playlist.

Hi,I've had this problem for about a week in a half or so. So I have multiple playlists with only one song in it. When I hit shuffle it plays a different song then what is in the Playlist. Does this to almost every playlist I have. I have done everyt...

  • Newbie
  • Hi, I've had this problem for about a week in a half or so. So I have multiple playlists with only one song in it. When I hit shuffle it plays a different song then what is in the Playlist. Does thi...
  • kelekelesiu
  • Gig Goer
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Feature request: partial playlist download

Hi So this might be a strange use-case, I am open to suggestions on if I can achieve this in another way. Anyway, my regular listening/music discovery pattern is that I have one massive playlist (1500+ songs) which I listen to from the top. I add new...

  • Newbie
  • Hi   So this might be a strange use-case, I am open to suggestions on if I can achieve this in another way. Anyway, my regular listening/music discovery pattern is that I have one massive play...
  • mustafarizvi
  • Newbie
  • 1729 Views
  • 3 replies
  • 3 likes
  • 1729 Views
  • 3 replies
  • 3 likes

Superuser Contribution Local files- "Song not available" on android after changing SD card?

Hey! I'm still relatively new to spotify, but I just changed the SD card on my android, and redownloaded all of my playlists to it. However, the local files I had downloaded from before on there, all say "song not available" now. They are all availab...

  • Casual Listener
  • Hey! I'm still relatively new to spotify, but I just changed the SD card on my android, and redownloaded all of my playlists to it. However, the local files I had downloaded from before on there, all...
  • lweickert8
  • Casual Listener
  • 439 Views
  • 2 replies
  • 0 likes
  • 439 Views
  • 2 replies
  • 0 likes

Solved!! Local Files on Android

Hey there, I've been looking all around and I can't find anything that works for me on it.I'm trying to make it so I can add some of my local files on pc in my playlist and make them able to play on my phone aswel. But I'm trying everything but it ju...

  • Newbie
  • Hey there, I've been looking all around and I can't find anything that works for me on it. I'm trying to make it so I can add some of my local files on pc in my playlist and make them able to play o...
  • Joe
  • Community Legend
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Premium account stops automatically

Halle Spotify members,I have Spotify premium but out of nowhere my premium is gone. It happens 2 times now. I don't want that it stops. It's strange and irritating because now I have to pay again and make again my account premium. I don't know the pr...

  • Newbie
  • Halle Spotify members, I have Spotify premium but out of nowhere my premium is gone. It happens 2 times now. I don't want that it stops. It's strange and irritating because now I have to pay again a...
  • jetx27
  • Regular
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Dúvidas Sobre Funcionamento

Gostaria de saber, depois da atualização ou transição da empresa, o aplicativo vem apresentando alguns pequenos problemas quais não apresentava antes, 1° sempre quê abro o navegador em certos sites ou enquanto estou utilizando redes sociais o aplicat...

  • Regular
  • Gostaria de saber, depois da atualização ou transição da empresa, o aplicativo vem apresentando alguns pequenos problemas quais não apresentava antes, 1° sempre quê abro o navegador em certos sites o...
  • 287 Views
  • 0 replies
  • 0 likes
  • 287 Views
  • 0 replies
  • 0 likes

Songs not playing

Hey, Im not able to play any music on my spotify app on myandroid, however it works totally fine on my PC. The play button is unresponsive on my Android

  • Casual Listener
  • Hey, Im not able to play any music on my spotify app on myandroid, however it works totally fine on my PC. The play button is unresponsive on my Android
  • Joe
  • Community Legend
  • 431 Views
  • 3 replies
  • 0 likes
  • 431 Views
  • 3 replies
  • 0 likes

Superuser Contribution Canciones no disponibles

Algunas canciones que escuchaba ahora se encuentran "no disponibles" ¿por qué?

  • Newbie
  • Algunas canciones que escuchaba ahora se encuentran "no disponibles" ¿por qué?
  • Julian
  • Moderator
  • 6256 Views
  • 1 replies
  • 0 likes
  • 6256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song stops playing after a while

Hi I need helpWhen I want to listen to some songs (only a few) they stop playing after like 1.30-2 minIs there any way to fix it ?--> LG G4 AndroidI already reinstalled it but it didnt work Stefan

  • Newbie
  • Hi I need help When I want to listen to some songs (only a few) they stop playing after like 1.30-2 min Is there any way to fix it ? --> LG G4 Android I already reinstalled it but it didnt wor...
  • Julian
  • Moderator
  • 441 Views
  • 1 replies
  • 1 likes
  • 441 Views
  • 1 replies
  • 1 likes

[Android][Other] Memory problem

My phones memory goes full and spotify is more than 2.5 gb. I want to take it sd card from phone sd. But I can't. Is can be?

  • Newbie
  • My phones memory goes full and spotify is more than 2.5 gb. I want to take it sd card from phone sd. But I can't. Is can be?
  • Joe
  • Community Legend
  • 497 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 497 Views
  • 1 replies
  • 0 likes

Superuser Contribution Download Playlist

During the period that i have used Spotify premium i have to download the same songs at least three times when i have downloaded a long time ago and when a i enter to the playlist it appears that i haven t downloaded it

  • Newbie
  • During the period that i have used Spotify premium i have to download the same songs at least three times when i have downloaded a long time ago and when a i enter to the playlist it appears that i h...
  • Julian
  • Moderator
  • 1186 Views
  • 1 replies
  • 0 likes
  • 1186 Views
  • 1 replies
  • 0 likes

Superuser Contribution You can only play music offline for a maximum of 3 devices?

I got this message when I opened my Spotify app. Now, the problem is I haven't synced or even used any other device other than my Android to play music on Spotify. Now all my offline music is gone and as a paying customer, this is one of the most fru...

  • Newbie
  • I got this message when I opened my Spotify app. Now, the problem is I haven't synced or even used any other device other than my Android to play music on Spotify. Now all my offline music is gone an...
  • Julian
  • Moderator
  • 635 Views
  • 1 replies
  • 0 likes
  • 635 Views
  • 1 replies
  • 0 likes