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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375540 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7533 Views

0 replies

7 likes

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Solved!! Play the music on offline

Guys, I bought premium yesterday, and I'm currently using 30-days trial. However, I can't play my playlists on offline.Any suggestions?

Regular

Guys, I bought premium yesterday, and I'm currently using 30-days trial. However, I can't play my playlists on offline. Any suggestions?

kdochris

Regular

1084 Views

8 replies

0 likes

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Android Spotify app offline playlists counting double: SD card AND internal storage.

Hi, The Spotify app on my Android phone (Wileyfox Swift, Cyanogen Mod 12) is doing something very odd. Here's the problem:I have 16Gb internal storage and a 32Gb external SD card, so naturally I want my offlione playlists on the SD cardThe app is con...

Regular

Hi,   The Spotify app on my Android phone (Wileyfox Swift, Cyanogen Mod 12) is doing something very odd. Here's the problem: I have 16Gb internal storage and a 32Gb external SD card, so natu...

lcolling

Community Legend

572 Views

2 replies

0 likes

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  • 2 replies
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Loading Time while in Playlist

Right now whenever I1.) am in a playlist2.) while my phone is connected to the web3.) and I open up the context menu of a songI have to wait 5-10 seconds until spotify has searched for playlist recommendations.I actually can't interact with the song ...

Music Fan

Right now whenever I 1.) am in a playlist 2.) while my phone is connected to the web 3.) and I open up the context menu of a song I have to wait 5-10 seconds until spotify has searched for playli...

236 Views

0 replies

0 likes

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Gear S2 search function

Am I the only one not getting the option to search via voice or text? It's driving me mad that I can't choose a specific song from an album or playlist.

Newbie

Am I the only one not getting the option to search via voice or text? It's driving me mad that I can't choose a specific song from an album or playlist.

Diarmuid66

Newbie

366 Views

1 replies

1 likes

  • 366 Views
  • 1 replies
  • 1 likes

[Android 6.0.1] PLEASE! SD card use default cache and offline music storage

Please Spotify updated the app for have SD card integration.E.g. Deezer, Google Play MusicThe Settings tab have "Storage settings"And if I selected the SD card then app use only SD card.Not interested the app my storage settings and I not moved the s...

Regular

Please Spotify updated the app for have SD card integration. E.g. Deezer, Google Play Music The Settings tab have "Storage settings" And if I selected the SD card then app use only SD card. Not i...

TheRaJo

Regular

595 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

can no longer listen to music on playlist in offline mode

I was wondering if something changed in the last update. I've been looking and cannot find the answer anywhere. Every time I try to play one of my playlists when I do not have reception on my phone, it says I am offline and does not play anything. I ...

Casual Listener

I was wondering if something changed in the last update.  I've been looking and cannot find the answer anywhere.  Every time I try to play one of my playlists when I do not have reception o...

Clean_Pinch

Casual Listener

527 Views

4 replies

0 likes

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Solved!! cannot login - "You've already created an account with this email address"

Brief description of the issue: when attempting to log in on my phone, I receive the error message in the title.Steps to reproduce the issue:First, start the spotify app without being previously logged-inThen, choose "log in"enter the email address y...

Roadie

Brief description of the issue: when attempting to log in on my phone, I receive the error message in the title. Steps to reproduce the issue: First, start the spotify app without being previous...

dukey1254

Newbie

40037 Views

7 replies

0 likes

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Superuser Contribution Não consigo ver meus dados

Não tenho conseguido visualizar meus dados, tais como cep, endereço, etc.. Possuo a conta premium familiar, e fica dando endereço inválido para o membro da minha família, sei que o endereço tá certo que eu coloquei, e quando vou visualizar minha cont...

Newbie

Não tenho conseguido visualizar meus dados, tais como cep, endereço, etc.. Possuo a conta premium familiar, e fica dando endereço inválido para o membro da minha família, sei que o endereço tá certo ...

Maria_B

Moderator

756 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Odd glitch when trying to change concert cities

Whenever I try to change concert cities on the latest version of the Android app (7.7), the search bar isn't where its supposed to be located, and its quite annoying. A screenshot has been attached below.

Composer

Whenever I try to change concert cities on the latest version of the Android app (7.7), the search bar isn't where its supposed to be located, and its quite annoying. A screenshot has been attached b...

437 Views

0 replies

0 likes

Android
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Solved!! How to play an album?

I don't want to "Shuffle Play" an album, I want to play the tracks in the order they appear on the album. How does one do that on the Android app? I'm a premium subscriber.

Music Fan

I don't want to "Shuffle Play" an album, I want to play the tracks in the order they appear on the album. How does one do that on the Android app? I'm a premium subscriber.

wingshq

Community Legend

30260 Views

3 replies

4 likes

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  • 3 replies
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Superuser Contribution Spotify says I am offline when wifi is from a wifi extender.

Spotify works fine when I am ijn the house and wifi comes from the main router. In my workshop I have wifi extender which connects to the main router via the electric power circuit. The wifi signal is very strong from the extender. However, Spotify e...

Casual Listener

Spotify works fine when I am ijn the house and wifi comes from the main router. In my workshop I have  wifi extender which connects to the main router via the electric power circuit. The wifi si...

Daveb33

Casual Listener

1228 Views

2 replies

0 likes

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Profile not syncing

I use Spotify on my laptop and ps4 all the time and they sync with every song I favorite. I also bought Spotify premium from my PS4. When I put Spotify on my phone and finally got it to log in with my account, all my music wasn't synced and it says I...

Newbie

I use Spotify on my laptop and ps4 all the time and they sync with every song I favorite. I also bought Spotify premium from my PS4. When I put Spotify on my phone and finally got it to log in with m...

Maxim

Spotify Star

346 Views

1 replies

0 likes

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Superuser Contribution Logout and losing all my songs while offline

So when i'm offline, and open the app, its opening to me the login screen. Everytime when I dont have internet connections and I open the app, this happen.And when im going to online, the app opens normally, but I lost my songs offline. I alredy trie...

Casual Listener

So when i'm offline, and open the app, its opening to me the login screen.  Everytime when I dont have internet connections and I open the app, this happen. And when im going to online, t...

luangs7

Casual Listener

1510 Views

2 replies

1 likes

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[Android][Playlists] Add options "three vertical dots" icon for Daily Mixes in Android

I think it's actually a bug. In iPhone and my Mac, when I go to a Daily Mix, I can see the three dots icon in which I can "Got to playlist radio", "Sahre", etc. Why doesn't that icon show up in Android?

Casual Listener

I think it's actually a bug.   In iPhone and my Mac, when I go to a Daily Mix, I can see the three dots icon in which I can "Got to playlist radio", "Sahre", etc. Why doesn't that icon sh...

lusop

Casual Listener

561 Views

2 replies

0 likes

Android
Playlists
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Fire TV Volume Normalization

There is an option on the desktop to play songs at the same volume. It seems to work fabulously. However, I can not find the same option on my fire TV (2nd gen). As the Fire TV has it's own volume problems, this makes it so some songs I literally can...

Casual Listener

There is an option on the desktop to play songs at the same volume.  It seems to work fabulously.  However, I can not find the same option on my fire TV (2nd gen).  As the Fire TV has ...

trex005

Casual Listener

1951 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

New, unwanted artist keeps starting the app

Whenever I stop playing and leave the app off, it somehow finds a new, unwanted, and never before heard of artist, starts, the app and whatever I was listening to before goes away. At one point it even interupted when I was listening to something els...

Newbie

Whenever I stop playing  and leave the app off, it somehow finds a new, unwanted, and never before heard of artist, starts, the app and whatever I was listening to before goes away. At one point...

Joe

Community Legend

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

Premium doesn't work on my phone

Hi,I have a account that i activated via an playstation account. It worked fine for a couple of month's, but suddenly it changed to a free account ( no i haven't stopt paying the subscribtion). I activated the premium account again, but it won't chan...

Newbie

Hi, I have a account that i activated via an playstation account. It worked fine for a couple of month's, but suddenly it changed to a free account ( no i haven't stopt paying the subscribtion). I...

333 Views

0 replies

0 likes

  • 333 Views
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Slow unresponsive android app!

Spotify is testing me.. The android app has been awful for over a month now. Slow, unresponsive and skipping music on 50gb WiFi.Can someone at Spotify please take note. Fix it now or ill take my custom elsewhere.Seriously.. Just fix it already!Yours,...

Newbie

Spotify is testing me.. The android app has been awful for over a month now. Slow, unresponsive and skipping music on 50gb WiFi. Can someone at Spotify please take note. Fix it now or ill take my ...

phaethor

Newbie

2138 Views

8 replies

9 likes

  • 2138 Views
  • 8 replies
  • 9 likes

Playlist order

While using my phone app, if I select a song in one of my playlists, it will automatically put the playlist on shuffle. Is there a way I can set it up for certain playlists that it will not do that? Every now and then it does not shuffle (like right ...

Newbie

While using my phone app, if I select a song in one of my playlists, it will automatically put the playlist on shuffle.  Is there a way I can set it up for certain playlists that it will not do ...

DaveDenomolos

Roadie

543 Views

1 replies

1 likes

  • 543 Views
  • 1 replies
  • 1 likes

Solved!! Cant select Quality Options.

When I tried to set the quality lever higher the menu appears grey and I cant select anything. Any thoughts? Im registert as a premium user of course...

Newbie

When I tried to set the quality lever higher the menu appears grey and I cant select anything. Any thoughts? Im registert as a premium user of course...

Joe

Community Legend

535 Views

1 replies

0 likes

  • 535 Views
  • 1 replies
  • 0 likes