Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

393958 Views

546 replies

35 likes

Account
Free
  • 393958 Views
  • 546 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8358 Views

0 replies

7 likes

  • 8358 Views
  • 0 replies
  • 7 likes

Fire TV Volume Normalization

There is an option on the desktop to play songs at the same volume. It seems to work fabulously. However, I can not find the same option on my fire TV (2nd gen). As the Fire TV has it's own volume problems, this makes it so some songs I literally can...

Casual Listener

There is an option on the desktop to play songs at the same volume.  It seems to work fabulously.  However, I can not find the same option on my fire TV (2nd gen).  As the Fire TV has ...

trex005

Casual Listener

2006 Views

2 replies

1 likes

  • 2006 Views
  • 2 replies
  • 1 likes

New, unwanted artist keeps starting the app

Whenever I stop playing and leave the app off, it somehow finds a new, unwanted, and never before heard of artist, starts, the app and whatever I was listening to before goes away. At one point it even interupted when I was listening to something els...

Newbie

Whenever I stop playing  and leave the app off, it somehow finds a new, unwanted, and never before heard of artist, starts, the app and whatever I was listening to before goes away. At one point...

Joe

Community Legend

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Premium doesn't work on my phone

Hi,I have a account that i activated via an playstation account. It worked fine for a couple of month's, but suddenly it changed to a free account ( no i haven't stopt paying the subscribtion). I activated the premium account again, but it won't chan...

Newbie

Hi, I have a account that i activated via an playstation account. It worked fine for a couple of month's, but suddenly it changed to a free account ( no i haven't stopt paying the subscribtion). I...

348 Views

0 replies

0 likes

  • 348 Views
  • 0 replies
  • 0 likes

Slow unresponsive android app!

Spotify is testing me.. The android app has been awful for over a month now. Slow, unresponsive and skipping music on 50gb WiFi.Can someone at Spotify please take note. Fix it now or ill take my custom elsewhere.Seriously.. Just fix it already!Yours,...

Newbie

Spotify is testing me.. The android app has been awful for over a month now. Slow, unresponsive and skipping music on 50gb WiFi. Can someone at Spotify please take note. Fix it now or ill take my ...

phaethor

Newbie

2206 Views

8 replies

9 likes

  • 2206 Views
  • 8 replies
  • 9 likes

Playlist order

While using my phone app, if I select a song in one of my playlists, it will automatically put the playlist on shuffle. Is there a way I can set it up for certain playlists that it will not do that? Every now and then it does not shuffle (like right ...

Newbie

While using my phone app, if I select a song in one of my playlists, it will automatically put the playlist on shuffle.  Is there a way I can set it up for certain playlists that it will not do ...

DaveDenomolos

Roadie

564 Views

1 replies

1 likes

  • 564 Views
  • 1 replies
  • 1 likes

Solved!! Cant select Quality Options.

When I tried to set the quality lever higher the menu appears grey and I cant select anything. Any thoughts? Im registert as a premium user of course...

Newbie

When I tried to set the quality lever higher the menu appears grey and I cant select anything. Any thoughts? Im registert as a premium user of course...

Joe

Community Legend

548 Views

1 replies

0 likes

  • 548 Views
  • 1 replies
  • 0 likes

Mobile Spotify keeps pausing randomly when hooked to Car Radio Auxiliary.

I have Spotify Premium for Family. I have downloaded the playlists/albums I'm trying to listen to in my car. Phone is in offline mode. I connected my Android phone to the radio using a brand new auxiliary cable. At first, I thought the cable was dama...

Casual Listener

I have Spotify Premium for Family. I have downloaded the playlists/albums I'm trying to listen to in my car. Phone is in offline mode. I connected my Android phone to the radio using a brand new auxi...

fanman89

Newbie

4092 Views

4 replies

1 likes

  • 4092 Views
  • 4 replies
  • 1 likes

Downloaded tracks not saved to library/saving multiple tracks?

Hi, my dad is having a problem with Spotify on his phone. He likes the Discover Weekly feature and downloaded last week's playlist. When it updated this week he wanted to download those tracks too, but now he cannot find any of the tracks he download...

Newbie

Hi, my dad is having a problem with Spotify on his phone. He likes the Discover Weekly feature and downloaded last week's playlist. When it updated this week he wanted to download those tracks too, b...

555 Views

0 replies

0 likes

  • 555 Views
  • 0 replies
  • 0 likes

Lock screen on note 4

Spotify wont appear on my lock screen. I already turned on notifs in settings still nothing.send help

Newbie

Spotify wont appear on my lock screen. I already turned on notifs in settings still nothing. send help

David_Smith

Casual Listener

514 Views

2 replies

0 likes

  • 514 Views
  • 2 replies
  • 0 likes

What?! Halp!

I used to have an old account and i used the free trial without entering a credit card(I don't have one) but now I have to enter one before the trial! I just want to listen to soundtracks IN ORDER!! (UnderTale)

Casual Listener

I used to have an old account and i used the free trial without entering a credit card (I don't have one) but now I have to enter one before the trial! I just want to listen to soundtracks IN ORDER!...

user-removed

Not applicable

2385 Views

18 replies

0 likes

  • 2385 Views
  • 18 replies
  • 0 likes

No reproduce las canciones descargadas

Hola, tengo un Xperia z2 y cuenta Spotify premium, desde hace un mes no reproduce las canciones que he descargado, he borrado los datos y reinstalado la aplicación, pero continúa sin funcionar; incluso teniendo Internet full.Que puedo hacer?

Visitor

Hola, tengo un Xperia z2 y cuenta Spotify premium, desde hace un mes no reproduce las canciones que he descargado, he borrado los datos y reinstalado la aplicación, pero continúa sin funcionar; inclu...

540 Views

0 replies

0 likes

  • 540 Views
  • 0 replies
  • 0 likes

Messages Not Working Right

Hello,My girlfriend and I use Spotify's messaging system in order to communicate. I woke up this morning to see my 'messages' button gone, and I was unabled to send any message to a recipient. I am very frustrated by this, and I'd appreciate any help...

Visitor

Hello, My girlfriend and I use Spotify's messaging system in order to communicate. I woke up this morning to see my 'messages' button gone, and I was unabled to send any message to a recipient. I am...

Hubo

Community Legend

1001 Views

1 replies

0 likes

  • 1001 Views
  • 1 replies
  • 0 likes

Censored songs

2017 and still having trouble with censored songsrecently I've been listening to Calle 13 (a latinamerican group) and most of the song are censored with that terrible backward effect!how can I solve that?

Casual Listener

2017 and still having trouble with censored songs recently I've been listening to Calle 13 (a latinamerican group) and most of the song are censored with that terrible backward effect! how can I so...

ConAudifonos

Music Fan

958 Views

3 replies

0 likes

  • 958 Views
  • 3 replies
  • 0 likes

Some open.spotify.com links not working

My friend and I are both Premium members. She's on an iPhone. I'm on an Android. We send song links (open.spotify.com/track/...) to one another via SMS using the mechanisms in our respective apps. Things have generally been working pretty well. In th...

Newbie

My friend and I are both Premium members. She's on an iPhone. I'm on an Android. We send song links (open.spotify.com/track/...) to one another via SMS using the mechanisms in our respective apps. Th...

1262 Views

0 replies

0 likes

  • 1262 Views
  • 0 replies
  • 0 likes

Offline/Online Premium Issue

Okay so I have got Spotify on an Android (Samsung Galaxy 5) and I am connected to internet (I use the free Spotify version) except it's saying that I need to get premium to listen to music now everytime I press the shuffle play button. I don't unders...

Casual Listener

Okay so I have got Spotify on an Android (Samsung Galaxy 5) and I am connected to internet (I use the free Spotify version) except it's saying that I need to get premium to listen to music now everyt...

Joe

Community Legend

573 Views

1 replies

1 likes

  • 573 Views
  • 1 replies
  • 1 likes

Chromecast audio not in normalize volume mode

Hi guysI have some trouble when I conect chromecast audio to avr to playing musicI found Spotify not in normalize volume mode ,and I can't change this setting on my phone,is somebody has the same trouble?English is not my mother language,hope you can...

Casual Listener

Hi guys I have some trouble when I conect chromecast audio to avr to playing music I found Spotify not in normalize volume mode ,and I can't change this setting on my phone,is somebody has the same...

Kenkaikk

Casual Listener

1347 Views

2 replies

0 likes

  • 1347 Views
  • 2 replies
  • 0 likes

Superuser Contribution Artists and Playlists not functioning normally on my Samsung

Hi friends! So I'll start by saying I have a Samsung Galaxy S4 mini.. ancient but still working great aside from Spotify. A few issues: I pay for premium and have access to my songs when I am offline. When I am offline, I only have acess to songs thr...

Casual Listener

Hi friends!   So I'll start by saying I have a Samsung Galaxy S4 mini.. ancient but still working great aside from Spotify.    A few issues:   I pay for premium and have acc...

lioralon21

Casual Listener

714 Views

2 replies

0 likes

  • 714 Views
  • 2 replies
  • 0 likes

Spotify becoming more strict?

So usually what I do when it comes to streaming spotify for free is that I will put a song in a play list by itself so when I click shuffle on that play list it usually plays that song straight away but now for some reason when I do that now it will ...

Casual Listener

So usually what I do when it comes to streaming spotify for free is that I will put a song in a play list by itself so when I click shuffle on that play list it usually plays that song straight away ...

Coreycdc

Casual Listener

1147 Views

4 replies

0 likes

  • 1147 Views
  • 4 replies
  • 0 likes

Volume Issue with Shared Playlist

In the Android latest Android version and latest Spotify version, I noticed a bug today. When playing my friend's shared playlist, the volume was lower than when I was playing my own playlist. My friend had the free version, whereas I have the paid v...

Casual Listener

In the Android latest Android version and latest Spotify version, I noticed a bug today. When playing my friend's shared playlist, the volume was lower than when I was playing my own playlist. My fri...

feelikeastrangr

Community Legend

444 Views

1 replies

0 likes

  • 444 Views
  • 1 replies
  • 0 likes