Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
107305 Views
26 replies
3 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
217199 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
571217 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
470665 Views
577 replies
40 likes
How do I change my home address? I see no options anywhere.
How do I change my home address? I see no options anywhere.
Spotify Star
1455 Views
1 replies
1 likes
Apologies if I'm missing something, I'm new to Spotify. But on web player I can "save" an album without it automatically downloading to my Android device. On Android app this is not possible. Clicking "Save" automatically starts the download as well,...
Apologies if I'm missing something, I'm new to Spotify. But on web player I can "save" an album without it automatically downloading to my Android device. On Android app this is not po...
Casual Listener
1072 Views
2 replies
0 likes
I have Android 5.1.1 (Lollipop) and a 64Gb SD card. My phone is a Samsung SM-200JY and I can't use SD storage. I have tried the workaround restart methods and the only one that works is closing it, turning it off and removing the SD card, then reinse...
I have Android 5.1.1 (Lollipop) and a 64Gb SD card. My phone is a Samsung SM-200JY and I can't use SD storage. I have tried the workaround restart methods and the only one that works is closing it, t...
Casual Listener
1066 Views
3 replies
0 likes
I just recently switched from an iphone to an android. When i logged in to Spotify on my new phone its back to the "non-paid" version of spotify even though ive already paid for my premium this month. Any ideas anyone?
I just recently switched from an iphone to an android. When i logged in to Spotify on my new phone its back to the "non-paid" version of spotify even though ive already paid for my premium this month...
Not applicable
554 Views
1 replies
0 likes
I joined Spotify a few months back and retired having to save all my music taking up my storage space and also I like to change up what I listen to and explore new artists. Spotify has allowed me creative music juices to start flowing again. Let me g...
I joined Spotify a few months back and retired having to save all my music taking up my storage space and also I like to change up what I listen to and explore new artists. Spotify has allowed me cre...
Casual Listener
10248 Views
2 replies
0 likes
Every time my screen times out or I lock my screen, it will play the rest of the song but stop after until I open the phone and go back in
Every time my screen times out or I lock my screen, it will play the rest of the song but stop after until I open the phone and go back in 😞
Casual Listener
598 Views
2 replies
0 likes
HelloI stopped using the premium account.but still want to use spotify. If I want to listen to one of my playlist, the Titels are grey.and I can not play them. Only if I press on 'shuffel'The same if I want to listen to an audio book.but then it will...
Hello I stopped using the premium account.but still want to use spotify. If I want to listen to one of my playlist, the Titels are grey.and I can not play them. Only if I press on 'shuffel' The...
Casual Listener
1117 Views
5 replies
0 likes
Hello,Spotify takes all my space on the internal storage and I don't know what to do.The spotify data folder on the internal card is empty - the one on the external card is full! Nevertheless I've moved the internal one to the external card just to m...
Hello, Spotify takes all my space on the internal storage and I don't know what to do. The spotify data folder on the internal card is empty - the one on the external card is full! Nevertheless I...
Regular
2033 Views
4 replies
0 likes
Hey Spotify Forum,I have recently run into a problem while using Spotify Premium. When I lock my screen, the song I am playing skips for a second and then continues normally. The same is when I unlock my screen.Here are my phone stats and what I have...
Hey Spotify Forum, I have recently run into a problem while using Spotify Premium. When I lock my screen, the song I am playing skips for a second and then continues normally. The same is when I u...
Casual Listener
2027 Views
1 replies
1 likes
I would like to delete all items I had previously saved and remove all items and history. I want to start from scratch without having to create a new account. I've tried the "clear cache," option but still can't get rid of saved songs.
I would like to delete all items I had previously saved and remove all items and history. I want to start from scratch without having to create a new account. I've tried the "clear cache," option but...
508 Views
0 replies
2 likes
To whom it may concern, I have had a premium subscription for 5 years now and until recently I have had nothing but possitive things to say about Spotify. That's completely changed now. I can't listen to the music I've downloaded nor streaming unless...
To whom it may concern, I have had a premium subscription for 5 years now and until recently I have had nothing but possitive things to say about Spotify. That's completely changed now. I ca...
492 Views
0 replies
0 likes
Hey everyone, ive been premium for 5 6 months i think and today my.premium expired and i cant go in online mode. I remember there was an option to listen.to music with data service or wifi. I cant find it. I cant listen to any song.Feels like im.in o...
Hey everyone, ive been premium for 5 6 months i think and today my.premium expired and i cant go in online mode. I remember there was an option to listen.to music with data service or wifi. I cant fi...
Casual Listener
581 Views
2 replies
0 likes
I had an HTC one m8 and had playlists and so many songs downloaded with spotify premium. I logged into my new gs7 and it is saying i have premium when i sign in theb i go to music and it says sign up for premium and i have no songs or playlists.
I had an HTC one m8 and had playlists and so many songs downloaded with spotify premium. I logged into my new gs7 and it is saying i have premium when i sign in theb i go to music and it says sign up...
Gig Goer
469 Views
1 replies
0 likes
Hello, I'm Paul and I could use some help regarding deleting a song that has been added from the phone storage device into my playlist. I can not play it anymore for some reason nor can I delete it. The song still exsits on the phone's storage but I ...
Hello, I'm Paul and I could use some help regarding deleting a song that has been added from the phone storage device into my playlist. I can not play it anymore for some reason nor can I delete it. ...
407 Views
0 replies
0 likes
Please advise.
Please advise.
518 Views
0 replies
0 likes
The play queue button doesn't appear in the Android app on my phone (see attached) so I cannot see what is in the queue. I have tried uninstalling and reinstalling to no avail. Please advise. Thank you for your help.Kind regards,Tom Trainer
The play queue button doesn't appear in the Android app on my phone (see attached) so I cannot see what is in the queue. I have tried uninstalling and reinstalling to no avail. Please advise. ...
540 Views
0 replies
0 likes
My spootify does not appear in the bar on top of my phone (sorry for my bad english)
My spootify does not appear in the bar on top of my phone (sorry for my bad english)
385 Views
0 replies
0 likes
I have a situation where I have an android tablet that is used stationary as source of music for specific room. In this room there is Bluetooth speaker, which goes into standby when not in use.Now, when I listen music from my computer, every so often...
I have a situation where I have an android tablet that is used stationary as source of music for specific room. In this room there is Bluetooth speaker, which goes into standby when not in use. No...
Gig Goer
948 Views
2 replies
0 likes
On my galaxy tab e, I have my storage setting to SD card. However every single time my device is powered down (restart, dead battery, etc) all of my downloaded songs are gone and the storage setting is flipped back to "device" I stead of SD. Why does...
On my galaxy tab e, I have my storage setting to SD card. However every single time my device is powered down (restart, dead battery, etc) all of my downloaded songs are gone and the storage setting ...
572 Views
0 replies
0 likes
My Spotify app will not stay signed in, no matter what I try. I recently upgraded to a Moto X Pure Edition with Android 6, and ever since then Spotify will not stay logged in. I've researched several possible solutions, and have tried each without su...
My Spotify app will not stay signed in, no matter what I try. I recently upgraded to a Moto X Pure Edition with Android 6, and ever since then Spotify will not stay logged in. I've researched several...
870 Views
0 replies
0 likes
