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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Eigene gekaufte Musik?!

Nabend! Hab jetzt Premium und schon fleißig meine Playlist zusammengestellt. Allerdings stehe ich vor dem Problem, das ich auf meinem Android Spotify nicht meine extra z. B. auf Amazon gekaufte Musik in die Playlist einfügen kann. Auf dem Desktop fun...

Casual Listener

Nabend!   Hab jetzt Premium und schon fleißig meine Playlist zusammengestellt. Allerdings stehe ich vor dem Problem, das ich auf meinem Android Spotify nicht meine extra z. B. auf Amazon gekau...

475 Views

0 replies

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Marantz 610 and Spotify App issue

Hi,I have just subscribed to Spotify Premium. Works great on my Desktop and on my phone but when I try to use the Andriod Spotify all to play a Playlist from my phone through my Marantz CR610 system (on which I have logged my Spotify account and conn...

Casual Listener

Hi, I have just subscribed to Spotify Premium. Works great on my Desktop and on my phone but when I try to use the Andriod Spotify all to play a Playlist from my phone through my Marantz CR610 syste...

1353 Views

0 replies

0 likes

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My music stops

Hello, I would like to know how to solve this.It happens when I select a song and lock my phone. The song stops and even the pattern keyboard and spotify player begin to blink.I tried to log out, uninstall the application correctly, reinstall it and ...

Casual Listener

Hello, I would like to know how to solve this. It happens when I select a song and lock my phone. The song stops and even the pattern keyboard and spotify player begin to blink. I tried to log out,...

t3685

Regular

425 Views

2 replies

1 likes

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Superuser Contribution Mi musica se detiene

Hola, quisiera saber cómo solucionar esto.Pasa cuando selecciono una canción y bloqueo mi celular. La canción se detiene e incluso el teclado del patrón y el reproductor de spotify comienzan a parpadear.He intentado cerrar sesión, desinstalar la apli...

Casual Listener

Hola, quisiera saber cómo solucionar esto. Pasa cuando selecciono una canción y bloqueo mi celular. La canción se detiene e incluso el teclado del patrón y el reproductor de spotify comienzan a parp...

Bebible

Casual Listener

1266 Views

4 replies

0 likes

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Redesign the Android app to fit the Material Design Guidelines

The app on my android don't open very often. It takes forever, if at all, for it to come up. I can't access any of my music, searches, or anything. Seriously considering dropping it! Works great, when it works!

Newbie

The app on my android don't open very often. It takes forever, if at all, for it to come up. I can't access any of my music, searches, or anything. Seriously considering dropping it! Works great, whe...

285 Views

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Superuser Contribution Suggested songs wont leave me alone.

I'm on my android phone, trying to listen to my tunes and all of a sudden I'm getting suggested music that is soooo not mine. I just want to listen to my songs!I've messed with it a bit but it just won't let me listen to my stuff, come on Spotify, no...

Visitor

I'm on my android phone, trying to listen to my tunes and all of a sudden I'm getting suggested music that is soooo not mine. I just want to listen to my songs! I've messed with it a bit but it ju...

RodrigoPalma

Roadie

265 Views

1 replies

0 likes

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Superuser Contribution Downloaded songs.

I just recently resubscribed to premium but when I try to download the songs on my ZTE obsidian it keeps telling me there's no memory left when I still have 70-80 MBs of space left. What do I do to get my songs to download? It says I have 84 left to ...

Newbie

I just recently resubscribed to premium but when I try to download the songs on my ZTE obsidian it keeps telling me there's no memory left when I still have 70-80 MBs of space left. What do I do to g...

RodrigoPalma

Roadie

294 Views

1 replies

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Samsung s6 issues

I've started having issues with the spotify mobile app. Essentially the album artwork/song details freezes, but the music continues playing. So you have the details of a song you previously played up, with another song playing. You try to open the ap...

Newbie

I've started having issues with the spotify mobile app. Essentially the album artwork/song details freezes, but the music continues playing. So you have the details of a song you previously played up...

Sav83

Newbie

309 Views

1 replies

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Problem with New releases and topplist

How come I cant get any options when I want to go to new releases or topplist. Only a dark picture comes up. It has never happend before

Newbie

How come I cant get any options when I want to go to new releases or topplist. Only a dark picture comes up. It has never happend before

187 Views

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Have to re-download repeatedly

Four times now my entire catalog has undownloaded itself and I have to redownload. I don't have wifi access. Getting very old. Anyone else have this problem

Newbie

Four times now my entire catalog has undownloaded itself and I have to redownload. I don't have wifi access. Getting very old. Anyone else have this problem

Zuzakon

Music Fan

327 Views

1 replies

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Solution : Equalizer for LG Gx and other devices without Equalizer

Some devices do not enable use of the Spotify standard app equalizer. For example the LG G2 & G3 models.There are many 3rd party equalizer apps in the Play Store, but I have struggled to find one that works (and does not introduce bugs, malfunctions ...

Roadie

Some devices do not enable use of the Spotify standard app equalizer.  For example the LG G2 & G3 models. There are many 3rd party equalizer apps in the Play Store, but I have struggled to ...

859 Views

0 replies

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equaliser
Equalizer
LG
solution
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Solved!! Bezahlung Spotify family

Kann ich spotify family wie bisher bei meinem premium abo über meine mobil funk abrechnung laufen lassen???

Newbie

Kann ich spotify family wie bisher bei meinem premium abo über meine mobil funk abrechnung laufen lassen???

wingshq

Community Legend

561 Views

1 replies

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Supprimer téléchargements ?

Bonjour,J'utilise Spotify sur Android, j'aimerai savoir comment faire pour supprimer certains téléchargements (pas tous) que j'ai fais en local sur mon tel (sur ma carte SD) ?Car lorsque je sélectionne un titre ou un album à supprimer et que je sélec...

Newbie

Bonjour, J'utilise Spotify sur Android, j'aimerai savoir comment faire pour supprimer certains téléchargements (pas tous) que j'ai fais en local sur mon tel (sur ma carte SD) ? Car lorsque je sélec...

10867 Views

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Superuser Contribution cannot log in from samsung mobile

Hi, I cannot log in to spotify from my phone because it says I am abroad and I need to update my location at spotify.com. I have at spotify.com that I live in Ireland but I cannot understand why this is not recongnised by my phone app (it was working...

Newbie

Hi, I cannot log in to spotify from my phone because it says I am abroad and I need to update my location at spotify.com. I have at spotify.com that I live in Ireland but I cannot understan...

RodrigoPalma

Roadie

292 Views

1 replies

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How can I download my offline local music from my phone

So pretty much I had local music in my PC and I offline downloaded it in my phone in a playlist. Long story short I formatted my PC and lost all the local music and thought I lost it from Spotify since it disappeared from the desktop client (obviousl...

Casual Listener

So pretty much I had local music in my PC and I offline downloaded it in my phone in a playlist. Long story short I formatted my PC and lost all the local music and thought I lost it from Spotify sin...

FireTendencies

Casual Listener

260 Views

1 replies

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Superuser Contribution Cant Log In

I have typed in my username and password and it will not log into my account. I know I have the right username and password, but the screen just continues to say "Logging in..." but never actually logs in. Any ideas?

Newbie

I have typed in my username and password and it will not log into my account. I know I have the right username and password, but the screen just continues to say "Logging in..." but never actually lo...

RodrigoPalma

Roadie

268 Views

1 replies

0 likes

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Solved!! offline playlist keep redownloading

I have premium subscription, but i can't play offline. i have hundreds of songs, once i've finished downloading, i go offline and i can't play the downloaded song. i figure it out that when i press download button on a playlist, it start downloading,...

Newbie

I have premium subscription, but i can't play offline. i have hundreds of songs, once i've finished downloading, i go offline and i can't play the downloaded song. i figure it out that when i press d...

wingshq

Community Legend

1259 Views

1 replies

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Superuser Contribution Spotify keeps deleting offline playlists

Currently using a galaxy note 4 and have been having issues with my playlists being deleted for months now, have tried fresh installs and re syncing on my end, nothing accomplished just keep losing my playlists.

Newbie

Currently using a galaxy note 4 and have been having issues with my playlists being deleted for months now, have tried fresh installs and re syncing on my end, nothing accomplished just keep losing m...

RodrigoPalma

Roadie

257 Views

1 replies

0 likes

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Superuser Contribution Premium card doesn't work

Hi Guys,As I bought a 10€ Spotify Prwmium card 2 days ago, i entered the code. Then i got an E-Mail that my code was accepted and so on. Then i wanted to use the Premium functions but this also didn't work. I also tried to sign out and in again but t...

Newbie

Hi Guys, As I bought a 10€ Spotify Prwmium card 2 days ago, i entered the code. Then i got an E-Mail that my code was accepted and so on. Then i wanted to use the Premium functions but this also did...

RodrigoPalma

Roadie

333 Views

1 replies

0 likes

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