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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 857198 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 857198 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 21525 Views
  • 3 replies
  • 0 likes
  • 21525 Views
  • 3 replies
  • 0 likes

Can't play music on my android phone

Every time I try to play and hear music on my android phone Spotify tells me that I need a premium account.Isn't it possible anymore to hear ANY music on the phone if you don't have a premium account??

  • Casual Listener
  • Every time I try to play and hear music on my android phone Spotify tells me that I need a premium account. Isn't it possible anymore to hear ANY music on the phone if you don't have a premium accou...
  • schnuewes
  • Casual Listener
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify se para al minimizar la app

Tengo un alcatel pop 4 y la musica de spotify se detiene al hacer cualquier accion fuera de la app, alguna solucion?

  • Newbie
  • Tengo un alcatel pop 4 y la musica de spotify se detiene al hacer cualquier accion fuera de la app, alguna solucion?
  • Sophia
  • Roadie
  • 799 Views
  • 1 replies
  • 0 likes
  • 799 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ayuda porfavor!!

Lo que sucede es que hay algunas canciones que no se reproducen en spotify no estan en gris y nada pero si busco alguna otra version de la cancion si se reproduce y no se porque. Me prodrian ayudar

  • Newbie
  • Lo que sucede es que hay algunas canciones que no se reproducen en spotify no estan en gris y nada pero si busco alguna otra version de la cancion si se reproduce y no se porque. Me prodrian ayudar
  • Sophia
  • Roadie
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas para iniciar sesión

Hola. Tengo problemas para iniciar sesión en la app, pongo mi usuario y clave y me dice que están incorrectos pero en la web si me los reconoce. Tengo cuenta premium

  • Casual Listener
  • Hola. Tengo problemas para iniciar sesión en la app, pongo mi usuario y clave y me dice que están incorrectos pero en la web si me los reconoce. Tengo cuenta premium
  • Sophia
  • Roadie
  • 621 Views
  • 1 replies
  • 0 likes
  • 621 Views
  • 1 replies
  • 0 likes

Solved!! Keep HDMI output when screen goes off: hoe?

Hi, I have Spotify Premium on a Nexus 10, Android 5.1.1.This tablet is connected by HDMI to an audio receiver, tv switched off. Everything works fine until the screen of the tablet goes black, off. At that moment the sound through the receiver stops....

  • Casual Listener
  • Hi,   I have Spotify Premium on a Nexus 10, Android 5.1.1. This tablet is connected by HDMI to an audio receiver, tv switched off.   Everything works fine until the screen of the table...
  • Remko111
  • Casual Listener
  • 1662 Views
  • 1 replies
  • 0 likes
  • 1662 Views
  • 1 replies
  • 0 likes

Explicit "We're currently experiencing problems. please try again later"

Can log in via browser or desktop app, but my android app consistently displays this message: "We're currently experiencing problems. please try again later" Halp

  • Casual Listener
  • Can log in via browser or desktop app, but my android app consistently displays this message:   "We're currently experiencing problems. please try again later"    Halp
  • foo25
  • Casual Listener
  • 1520 Views
  • 5 replies
  • 0 likes
  • 1520 Views
  • 5 replies
  • 0 likes

Opening Spotify defaults to Home screen

I have Spotify on my S6 Edge and an Android stereo in my vehicle. Opening Spotify on both up until recently would go right to my playlists. Now it goes to the home screen showing 'recently played' and 'just for you'. Why is this happening? I just wan...

  • Music Fan
  • I have Spotify on my S6 Edge and an Android stereo in my vehicle. Opening Spotify on both up until recently would go right to my playlists. Now it goes to the home screen showing 'recently playe...
  • Bernt1975
  • Newbie
  • 2400 Views
  • 5 replies
  • 5 likes
  • 2400 Views
  • 5 replies
  • 5 likes

Go back to previous song

Hi all, do you know how to go back to previous song using headphone buttons? To go to the next song is double click... What about going back?Thanks, Lorenzo

  • Regular
  • Hi all, do you know how to go back to previous song using headphone buttons? To go to the next song is double click... What about going back? Thanks, Lorenzo
  • 729 Views
  • 0 replies
  • 0 likes
  • 729 Views
  • 0 replies
  • 0 likes

Music deleted again

I have lost all my music again. 7 times this has happened. Last time time I made a post got no reply. Has happened on my old phone and new. Both Samsung. Happens while listening off line. Music stops and all songs gone. There are no battery savers or...

  • Regular
  • I have lost all my music again. 7 times this has happened. Last time time I made a post got no reply. Has happened on my old phone and new. Both Samsung. Happens while listening off line. Music stops...
  • Kwboegel
  • Regular
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Where did my music go?

Ok so I have Spotify on my Android phone and my Windows computer. I download all music to my phone and don't even bother with the laptop. Suddenly, my music vanished out of my library. I looked up one of the songs I had saved. "Country Song" by Seeth...

  • Newbie
  • Ok so I have Spotify on my Android phone and my Windows computer. I download all music to my phone and don't even bother with the laptop. Suddenly, my music vanished out of my library. I looked up on...
  • Kwboegel
  • Regular
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Can someone please give me some advice

I paid for prenium account then cancelled subscription but the money is still on accpunt how do i restart or continue my prenium account i paid yesterday i dont want to pay twice thanks

  • Casual Listener
  • I paid for prenium account then cancelled subscription but the money is still on accpunt how do i restart or continue my prenium account i paid yesterday i dont want to pay twice thanks
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
  • 0 likes

Boleto

Olá, como faço para informar que paguei o mesmo boleto duas vezes? O segundo pagamento será debitado da minha conta hoje. Como solucionar?

  • Newbie
  • Olá, como faço para informar que paguei o mesmo boleto duas vezes? O segundo pagamento será debitado da minha conta hoje. Como solucionar?
  • 102 Views
  • 0 replies
  • 0 likes
  • 102 Views
  • 0 replies
  • 0 likes

Ascolti bloccati

Buongiorno, da due giorni ci sono gli ascolti bloccati per un brano. Di solito si blocca ma dopo un giorno si aggiorna, questa volta no. Vi è mai capitato? C'è qualche soluzione?

  • Newbie
  • Buongiorno, da due giorni ci sono gli ascolti bloccati per un brano. Di solito si blocca ma dopo un giorno si aggiorna, questa volta no. Vi è mai capitato? C'è qualche soluzione?
  • user-removed
  • Not applicable
  • 3128 Views
  • 2 replies
  • 0 likes
  • 3128 Views
  • 2 replies
  • 0 likes

My account is logging out automatically

Hi there, when i close the app my account logs out automatically and i cant fix it, i have to log in every time i use Spotify and i cant have my offline playlistPlz helpThanks!

  • Newbie
  • Hi there, when i close the app my account logs out automatically and i cant fix it, i have to log in every time i use Spotify and i cant have my offline playlist Plz help Thanks!
  • Joe
  • Community Legend
  • 609 Views
  • 2 replies
  • 0 likes
  • 609 Views
  • 2 replies
  • 0 likes

Solved!! On screen notifications

So does anyone know why Spotify feels it necessary to give me a homescreen notification on my phone every time I switch the song on my desktop app? It tells me what i'm listening to every time I go to the next song, and makes it impossible to do anyt...

  • Music Fan
  • So does anyone know why Spotify feels it necessary to give me a homescreen notification on my phone every time I switch the song on my desktop app? It tells me what i'm listening to every time I go t...
  • Joe
  • Community Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Some downloaded songs unable to play when offline

So until recently, all my songs had worked fine offline, but a few songs have now become unavailable to play when offline even though they are clearly downloaded on my phone. Storage is no issue, and I when I go onto a single of one of these songs th...

  • Newbie
  • So until recently, all my songs had worked fine offline, but a few songs have now become unavailable to play when offline even though they are clearly downloaded on my phone. Storage is no issue, and...
  • Opatsut
  • Casual Listener
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Music starts, stops and starts again when selecting a song.

Really annoying issue I got, when I select a song to play it plays for a second, then it stops for two-three seconds, and then it resumes normally. This also happens when I skip a part of the song I'm playing. I use android 5.1.1 on a rooted samsung ...

  • Newbie
  • Really annoying issue I got, when I select a song to play it plays for a second, then it stops for two-three seconds, and then it resumes normally. This also happens when I skip a part of the song I'...
  • Opatsut
  • Casual Listener
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Artist singles and eps tab disappeared

What happened to the artist singles and eps section on artists pages? They still exist on the server but you have to search them individualy now...

  • Newbie
  • What happened to the artist singles and eps section on artists pages? They still exist on the server but you have to search them individualy now...
  • 328 Views
  • 0 replies
  • 0 likes
  • 328 Views
  • 0 replies
  • 0 likes

This song is not available

I have a galaxy s7 running android 6.0.1 with Verizon. I have been a premium user for over a year. When I am on both mobile data and WiFi (it is worse when I'm on wifi), music will not stream. Every song that's not downloaded to my phone, when select...

  • Newbie
  • I have a galaxy s7 running android 6.0.1 with Verizon. I have been a premium user for over a year. When I am on both mobile data and WiFi (it is worse when I'm on wifi), music will not stream. Every ...
  • 167 Views
  • 0 replies
  • 0 likes
  • 167 Views
  • 0 replies
  • 0 likes