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Please see below the most popular frequently asked questions.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 39991 Views
  • 65 replies
  • 25 likes
  • 39991 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876576 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876576 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26104 Views
  • 4 replies
  • 0 likes
  • 26104 Views
  • 4 replies
  • 0 likes

Superuser Contribution Songs deleted

Apparently even time there's an update some songs I have downloaded get deleted. Then they have to be re downloaded which is a major pain in the **bleep**. **bleep** is up with that?I'm not entirely sure if it's cause of the update, but I updated the...

  • Regular
  • Apparently even time there's an update some songs I have downloaded get deleted. Then they have to be re downloaded which is a major pain in the **bleep**. **bleep** is up with that? I'm not entir...
  • Erika
  • Roadie
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

premium account

hi, I've been a premium user for a year now and right now whenever I enter my mobile number to get a pin code, I don't receive anything. help please!

  • Casual Listener
  • hi, I've been a premium user for a year now and right now whenever I enter my mobile number to get a pin code, I don't receive anything. help please!
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

All my music is gone

I was listening to music for the past few hours and then it asked to me to update n I put remind me laster. Then a minute later, the app basically disappeared and I went to the appstore to reinstall it. After I did, and logged back into my account an...

  • Casual Listener
  • I was listening to music for the past few hours and then it asked to me to update n I put remind me laster. Then a minute later, the app basically disappeared and I went to the appstore to reinstall ...
  • Saneht
  • Casual Listener
  • 227 Views
  • 2 replies
  • 0 likes
  • 227 Views
  • 2 replies
  • 0 likes

Data Transfer

Hello! I have a question, and wander if i can find help here. Did someone know how many data ransfer spotify dowload beside music of course(photos, google analitycs etc.)?

  • Visitor
  • Hello!   I have a question, and wander if i can find help here.   Did someone know how many data ransfer spotify dowload beside music of course(photos, google analitycs etc.)?
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

premium user can't play playlist offline

hi,i know that premium user should go online once in a month for play in offline mode.but my premium account is not even a month yet. my question is: i've download lots of playlist and albums on my account, but i don;t know why, sometimes when i go o...

  • Newbie
  • hi, i know that premium user should go online once in a month for play in offline mode. but my premium account is not even a month yet.   my question is: i've download lots of playlist and a...
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

Solved!! Repeating songs over again when only 3/4 through the track

I am listening to my spotify account through an Amazon Echo, but it just keeps repeating the same songs when only 3/4 through its not set to repeat its set on random.

  • Newbie
  • I am listening to my spotify account through an Amazon Echo, but it just keeps repeating the same songs when only 3/4 through its not set to repeat its set on random.
  • SRT4STK
  • Regular
  • 2693 Views
  • 9 replies
  • 3 likes
  • 2693 Views
  • 9 replies
  • 3 likes

Solved!! SD Card Issues

Hey everyone! I am having issues saving music to my SD card. The SD card is new(ish) and has plenty of storage, however, when I go to my Spotify settings, there is no "Storage" option at the bottom. I am running Android 6 and Spotify Version 7.4.0. I...

  • Casual Listener
  • Hey everyone!   I am having issues saving music to my SD card.  The SD card is new(ish) and has plenty of storage, however, when I go to my Spotify settings, there is no "Storage" option ...
  • Joe
  • Community Legend
  • 1892 Views
  • 3 replies
  • 0 likes
  • 1892 Views
  • 3 replies
  • 0 likes

Solved!! I updated my Sporify and now it doesn't detect my headphones. HELP

My spotify doesnt detect my headphones anymore. My phone has still the same settings, all the sounds work, my headphones work with other apps. Spotify works without the headphones but once i plug them i cannot hear a thing. I have sony experia phone....

  • Casual Listener
  • My spotify doesnt detect my headphones anymore. My phone has still the same settings, all the sounds work, my headphones work with other apps. Spotify works without the headphones but once i plug the...
  • Joe
  • Community Legend
  • 502 Views
  • 3 replies
  • 0 likes
  • 502 Views
  • 3 replies
  • 0 likes

Google voice commands to play full album in order?

I asked a similar question over a year ago that was not resolved, moved to Google Play Music, and now I'm back into Spotify.Whenever I say "OK Google" and ask to play an album, it'll start by playing the top tracks, rather than starting from the firs...

  • Casual Listener
  • I asked a similar question over a year ago that was not resolved, moved to Google Play Music, and now I'm back into Spotify. Whenever I say "OK Google" and ask to play an album, it'll start by pla...
  • newmind02
  • Casual Listener
  • 891 Views
  • 1 replies
  • 1 likes
  • 891 Views
  • 1 replies
  • 1 likes

Não consigo ver as singles nas páginas de artistas

Quando eu entro numa página de um artista eu não consigo ver as singles/EPs, aparece apenas os albuns e compilações. Antes aparecia normalmente mas agora desapareceram. Aindo consigo perquisar, escutar, mas não apareces a parte das singles na página ...

  • Newbie
  • Quando eu entro numa página de um artista eu não consigo ver as singles/EPs, aparece apenas os albuns e compilações. 😞 Antes aparecia normalmente mas agora desapareceram. Aindo consigo perquisar, e...
  • 773 Views
  • 0 replies
  • 2 likes
  • 773 Views
  • 0 replies
  • 2 likes

Dirección particular de la cuenta

Hola quiero saber cómo buscar los datos de la dirección particular que he puesto en mi cuenta ya que contraté ha e un año la cuenta familiar y ahora que he dado cuántas mis contactos no.pueden acceder a ella debido a que no coincide la dirección

  • Newbie
  • Hola quiero saber cómo buscar los datos de la dirección particular que he puesto en mi cuenta ya que contraté ha e un año la cuenta familiar y ahora que he dado cuántas mis contactos no.pueden accede...
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

Downloaded Songs Will Not Play

I've got 12 downloaded songs on 2 different albums that won't play. I haven't exceeded the 3333 limit and the green arrow has appeared next to the songs indicating that they've downloaded. 3 are in the middle of one album, the surrounding songs work....

  • Casual Listener
  • I've got 12 downloaded songs on 2 different albums that won't play. I haven't exceeded the 3333 limit and the green arrow has appeared next to the songs indicating that they've downloaded. 3 are in t...
  • Joe
  • Community Legend
  • 326 Views
  • 4 replies
  • 0 likes
  • 326 Views
  • 4 replies
  • 0 likes

Music stopping while multitasking with pokémon go

Music stops when switching over to pokémon go, why? They say it is because Pokémon go is a full screen app and that Spotify automatically stops the music when opening one of those. Is that correct and if so, can it be changed in the next version?

  • Casual Listener
  • Music stops when switching over to pokémon go, why? They say it is because Pokémon go is a full screen app and that Spotify automatically stops the music when opening one of those. Is that correct an...
  • Marklund
  • Casual Listener
  • 6337 Views
  • 5 replies
  • 0 likes
  • 6337 Views
  • 5 replies
  • 0 likes

Why isnt the music playing?

I connected my speaker to my phone (via bluetooth) and for some reason when I press play on my phone to play music it pauses itself and I tried closing the app and it still won't let me play, I turned off my speaker and it still doesn't work. Help!

  • Newbie
  • I connected my speaker to my phone (via bluetooth) and for some reason when I press play on my phone to play music it pauses itself and I tried closing the app and it still won't let me play, I turne...
  • 177 Views
  • 0 replies
  • 0 likes
  • 177 Views
  • 0 replies
  • 0 likes

Songs stop and start, choppy playback and dropouts

Android, Sprint EVO 4G LTE over 3G I'm a premium subscriber, but simply can't justify paying any more as long as my mobile experience is so terrible. When traveling in my car in the NE (NYC, CT, MA) spotify will play a song or two normally and then s...

  • Regular
  • Android, Sprint EVO 4G LTE over 3G I'm a premium subscriber, but simply can't justify paying any more as long as my mobile experience is so terrible. When traveling in my car in the NE (NYC, CT, MA)...
  • Kalmora
  • Roadie
  • 20068 Views
  • 14 replies
  • 0 likes
  • 20068 Views
  • 14 replies
  • 0 likes

Spotify runs real slow

Spotify runs really slowly, even when off line. Play lists takes ages to load and songs take ages to buffer (timer ticking but no sound). Any "quick fix" or should I unsubscribe?

  • Casual Listener
  • Spotify runs really slowly, even when off line. Play lists takes ages to load and songs take ages to buffer (timer ticking but no sound). Any "quick fix" or should I unsubscribe?
  • Joe
  • Community Legend
  • 366 Views
  • 3 replies
  • 0 likes
  • 366 Views
  • 3 replies
  • 0 likes

Superuser Contribution smart tv philips

hola como va? tengo una cuenta premium, mi consulta es la siguiente, en el celular funciona perfecto, pero en la tv descargue la app, igrese usando mi cuenta premium, sin embargo no me aparecen las canciones escuchadas recientementes, el motor de bus...

  • Newbie
  • hola como va? tengo una cuenta premium, mi consulta es la siguiente, en el celular funciona perfecto, pero en la tv descargue la app, igrese usando mi cuenta premium, sin embargo no me aparecen las c...
  • Erika
  • Roadie
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Radio playing after playlist

I am a premium user and whenever my playlist ends it starts a radio automatically after the playlist finishs. Where as this could be a great function i want to know how to stop it so my phone diesnt play through the night when i am asleep. Any help i...

  • Newbie
  • I am a premium user and whenever my playlist ends it starts a radio automatically after the playlist finishs. Where as this could be a great function i want to know how to stop it so my phone diesnt ...
  • Joe
  • Community Legend
  • 311 Views
  • 2 replies
  • 0 likes
  • 311 Views
  • 2 replies
  • 0 likes

Superuser Contribution NO Variety on Discover channel

There is absolutely no variety on my discover each week. I listen to a wide variety of music throughout the week, but every Monday my Discover channel reloads with 100's of indie songs only. Please help

  • Casual Listener
  • There is absolutely no variety on my discover each week. I listen to a wide variety of music throughout the week, but every Monday my Discover channel reloads with 100's of indie songs only. Please h...
  • Erika
  • Roadie
  • 497 Views
  • 5 replies
  • 0 likes
  • 497 Views
  • 5 replies
  • 0 likes

Superuser Contribution Problema con la reproducción de canciones

Tengo un celular sony c4, pero no me descarga ni una playlist sale un error ERROR EN LA DESCARGA Puedes descargar a un maximo de tres dispositivos. como ya has alcanzado este numero, eliminaremos tus descargas de este dispositivo Ya las borre pero si...

  • Newbie
  • Tengo un celular sony c4, pero no me descarga ni una playlist sale un error    ERROR EN LA DESCARGA    Puedes descargar a un maximo de tres dispositivos. como ya has alcanzado...
  • Erika
  • Roadie
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes